Which sauna/Ice bath/Hot tub is best for me?

The best product depends on your available space, whether it will be used indoors or outdoors, how many people will use it, and what features matter most such as heating performance, insulation, filtration, and controls. If you're unsure, take our product quiz or contact us and we'll recommend the best option for your goals and budget.

Do you supply products for homes and commercial venues (gyms/spas/wellness facilities)?

Yes — we supply products for both home users and commercial settings, including gyms, studios, spas, wellness clinics, and hospitality venues. If you're buying for commercial use, contact us or book a consultation so we can recommend suitable models and help you choose the right specification.

Do you offer a price match guarantee? How does it work?

Yes — we offer a Price Match Guarantee. If you find the same product available at a lower price elsewhere, contact us with the details and we'll review it and do our best to match it, subject to availability and like-for-like terms.

Is delivery free to Mainland UK?

Delivery is free to Mainland UK, as outlined in our Shipping Policy. For remote areas or special delivery requirements, additional charges may apply. This will be detailed in the buying guide or product page, and we will confirm this where relevant.

What is your standard returns window?

Return windows vary by brand. Our standard returns period is outlined in our Refund Policy. In some cases, you may request a return within 30 days of receiving your order, subject to conditions.

Can I cancel my order? What happens if it’s already dispatched?

You may request cancellation depending on the order status. If the order has not yet been put into production, we can usually cancel it subject to deposit or made-to-order terms and an administration fee. If the order has already been dispatched, cancellation may not be possible and the order may need to be handled as a return with delivery or collection fees potentially applying.

How can I contact you (phone / WhatsApp / email) and when do you reply?

You can contact us via phone, email, live chat, or WhatsApp through our contact page. We aim to respond as quickly as possible during business hours. For urgent queries such as delivery issues or damaged goods, please include your order number for faster support.

Can I schedule a discovery call before ordering?

Yes — we're happy to help you choose the right product before you purchase. Visit our Contact Us page to schedule a call, and we'll walk you through the best options based on your space, goals, and budget. You can also contact us via phone, email, live chat, or WhatsApp.

Products

Save£600.00

BR 3-4 Person Traditional Thermowood Outdoor Sauna Complete Kit

~~£5,099.00~~£4,499.00

Finance from £374.91/mo

Save£800.00

BR 5-6 Person Traditional Thermowood Outdoor Sauna Complete Kit

~~£7,299.00~~£6,499.00

Finance from £541.58/mo

BR Solo Ice Bath | Grey Fibreglass & Wood Heritage Cold Plunge

£1,899.00

Finance from £158.25/mo

BR Solo Ice Bath | Grey Fibreglass Shell with Poolex 3kW Hybrid Chiller

£2,499.00

Finance from £208.25/mo

Save£700.00

BR Traditional Thermowood Barrel Sauna 2-3 Person Complete Kit

~~£4,999.00~~£4,299.00

Finance from £358.25/mo

Celsium Benas EX — Wood-Fired Hot Tub (External Stove)

£3,849.00

Finance from £320.75/mo

Celsium Benas IN — Wood-Fired Hot Tub (Internal Stove)

£4,299.00

Finance from £358.25/mo

Celsium Else Classic — 4-Person Outdoor Sauna

£13,970.00

Finance from £1,164.16/mo

Celsium Else Grand — 6-Person Outdoor Sauna

£15,300.00

Finance from £1,275.00/mo

Celsium Taurus Classic — 7-Person Outdoor Sauna with Hot Tub

£14,645.00

Finance from £1,220.41/mo

Celsium Taurus Grand — 8-Person Outdoor Sauna with Hot Tub

£18,234.00

Finance from £1,519.50/mo

WHAT OUR CUSTOMERS HAVE TO SAY

From solo recovery seekers to families transforming their wellness routines together, our customers are experiencing real results. Here’s what they had to say after bringing Balance Recovery into their lives.

NEVER SKIP YOUR RECOVERY

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