The best product depends on your available space, whether it will be used indoors or outdoors, how many people will use it, and what features matter most (heating performance, insulation, filtration, controls, etc.). If you’re unsure, take our product quiz or contact us and we’ll recommend the best option for your goals and budget.
Indoor saunas are designed for installation inside your home and require less weatherproofing.
Outdoor saunas are built to withstand the elements and are designed for garden/outdoor placement, with materials and construction suited for year-round use. If you’re unsure which is right, we can advise based on your location, space, and intended use.
Yes — we supply products for both home users and commercial settings, including gyms, studios, spas, wellness clinics, and hospitality venues.
If you’re buying for commercial use, contact us or book a consultation with us so we can recommend suitable models and help you choose the right specification.
Yes — we offer a Price Match Guarantee. If you find the same product available at a lower price elsewhere, contact us with the details and we’ll review it and do our best to match it (subject to availability and like-for-like terms).
All products can be sold as either full-pay or deposit orders. This means you may pay a 50% deposit at checkout (rather than the full amount), with the remaining balance due before the product gets shipped. Where you can pay a deposit will be clearly stated in the product listing and/or during checkout.
All products can be paid with a 50% deposit will be clearly marked on the product page or at checkout. If you are unsure whether your selected product is deposit-based, contact us before placing the order, and we’ll confirm.
For deposit orders, the remaining balance is typically due before dispatch or when the item is ready to ship. We will contact you in advance to inform you when the balance is due and to confirm delivery details.
Yes — we offer a Price Match Guarantee. If you find the same product available at a lower price elsewhere, contact us with the details and we’ll review it and do our best to match it (subject to availability and like-for-like terms).
Deposits are non-refundable because costs have already been incurred to begin production. Please review our Terms & Conditions and Refund Policy before placing a deposit, or contact us if you would like confirmation for a specific product.
We accept major payment methods available at checkout, including Shop pay, Pay Pal where shown. Available options may vary depending on order value and product type.
Delivery is free to Mainland UK, as outlined in our Shipping Policy. For remote areas (or special delivery requirements), additional charges may apply — this will be detailed in the buying guide or in the delivery section on each product page. We will confirm this with you where relevant.
Delivery times depend on the product and whether it is in stock or made to order. Estimated delivery times are provided on the product page. Once your order is confirmed, we will contact you immediately with updated lead times and dispatch.
Some products are dispatched from UK stock, while others may be shipped from European suppliers/manufacturers, depending on the brand and availability. We’ll confirm the delivery process and lead time in advance if you contact us, and once your order is placed.
Yes. For large items, delivery is typically arranged via a delivery partner, and you’ll be contacted to confirm a suitable delivery date/time window. We will also contact you regarding access requirements for larger orders to ensure the smoothest possible delivery experience.
Most deliveries for large wellness products are kerbside. This means the item is delivered to the nearest accessible point and may not include carrying it into your home or garden.We strongly recommend having at least two people available to help move the product safely.
We keep you updated in advance at every step of the process. If there is an unfortunate circumstance where we experience delays, we will inform you as soon as we receive the information of the delay from our supplier or delivery partner
Return windows vary brand to brand. Our standard returns period is outlined in our Refund Policy. All products have specific return and refund information. In some cases, you may request a return within 30 days of receiving your order (subject to conditions).
Yes. Some products/brands may have different return windows, such as 14 days or 7 days, depending on the item. The applicable returns period will be stated in our Refund Policy and/or on the product listing.
You may request cancellation, but it depends on the order status:
If the order has not yet been put it into production, we can usually cancel (subject to deposit/MTO terms and an administration fee).
If the order has already been dispatched, cancellation may not be possible and the order may need to be handled as a return (with delivery/collection fees potentially applying). Please contact us as soon as possible if you need to cancel.
To be eligible for return, items must typically be:
Unused and uninstalled
In original packaging
In a condition suitable for resale In some cases, a restocking fee may apply (especially for large items or where supplier handling costs are involved). Details are included in our Refund Policy.
If your item arrives damaged, defective, or incorrect, contact us immediately with:
Your order number
Photos of the issue
Photos of packaging/external box
In many cases, damage must be reported within 24 hours of delivery. We’ll work quickly to resolve the issue via replacement parts, exchange, or another appropriate solution.
“Made-to-Order” means the product is manufactured or prepared specifically after your order is placed, rather than being held in stock. This can affect lead times and may impact cancellation/return eligibility.
In many cases, Made-to-Order products cannot be cancelled or returned once production has started, because the item is being created specifically for you. Please contact us immediately if you need to change or cancel an MTO order — we will advise you on what’s possible based on the production stage.
Yes — Made-to-Order products are still covered by applicable manufacturer warranty and consumer rights, unless otherwise stated on the product listing.
You can contact us via any of the contact methods on our contact page (phone, email, live chat, WhatsApp). We aim to respond as quickly as possible during business hours. If your query is urgent (delivery issues, damaged goods), please include your order number for faster support.
Yes — we’re happy to help you choose the right product before you purchase. Visit our Contact Us page to schedule a call, and we’ll walk you through the best options based on your space, goals, and budget. Alternatively you can take our product quiz or you are welcome contact us via (Phone, Email, Live Chat, What’s App)
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