Buyers Guide - Balance Recovery 3-4 Person Outdoor Sauna (Complete Kit)
1. Place Your Order
- Choose the Balance Recovery 3 - 4 Person Outdoor Sauna, supplied as a complete sauna kit, including the heater and essential accessories.
- You may also select an optional front glass wall and the Dimmable LED Lights upgrade.
- Complete your order through our website.
- You will receive a confirmation email immediately with your order details, the estimated delivery time (typically 6-8 weeks), and any potential next steps.
- To help ensure a smooth delivery, you are very welcome to send us a detailed video of your property and the surrounding area where the sauna will be delivered. This allows us to check access for the delivery vehicle and unloading equipment, helping avoid any unexpected issues on delivery day. The delivery is kerbside delivery only.
2. Order Processing & Manufacturing
Once your order is confirmed, production is scheduled. Your Balance Recovery 3 - 4 Person Outdoor Sauna (Complete Kit) is handcrafted from premium Thermowood, selected for its durability, moisture and heat resistance, and excellent thermal performance.
The sauna is supplied as a complete flat-pack kit, including:
- Sauna cabin components
- Benches and fittings
- 6 kW Harvia sauna heater and stones
- 2x Headrests
- 1x Bucket, Ladle, and Thermometer
- All components are carefully manufactured, inspected, and packed for dispatch.
3. Delivery Organisation – FREE Kerbside Delivery & Unloading
When your sauna is ready, we arrange FREE last-mile kerbside delivery with unloading included.
What this means:
- Your sauna is delivered on a pallet to the nearest safe kerbside location at your property
- The delivery team will unload the pallet from the vehicle
- Delivery is pre-scheduled, and you will be notified of the estimated date and time in advance
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Please note: kerbside delivery does not include moving components beyond the kerbside or positioning the sauna on its base.
4. Pre-Installation Preparation
Before delivery, please ensure the installation site is ready:
- A level, solid foundation capable of supporting approximately 600 kg (empty) plus occupants, approximately 1000 kg.
- To avoid potential issues, it is recommended not to place the base on a slope or in an area prone to water pooling.
- Clear access from the kerbside drop-off point to the installation area
Electrical preparation, please consult with your electrician in advance:
Typically, this will include:
- A dedicated single-phase electrical supply
- Correct cable sizing
- A suitably rated isolator switch
- All heater specifications and wiring instructions are supplied with your sauna kit.
5. Delivery Day & Unloading
On the scheduled delivery day:
- Your sauna will arrive palletised
- The delivery team will unload the pallet at the kerbside
- You are responsible for moving the components from the kerbside to the installation area
Once unpacked:
- Check all components carefully
- Report any missing or damaged items within 24 hours to maintain warranty eligibility.
6. Installation Options
You may choose self-assembly or professional installation.
Professional Installation Service (Recommended):
We offer a nationwide sauna installation service for the Balance Recovery 3 - 4 Person Outdoor Sauna (Complete Kit) at a fixed price of:
- £1,499 + VAT
- Our Installation team will arrive on the same day as your Balance Recovery 3 - 4 Person Outdoor Sauna (Complete Kit)
- The Build will be completed in one day; this will be invoiced separately, closer to the day of installation
Coverage includes:
Additional charges apply for:
- Channel Islands
- Ireland
- Certain parts of Scotland
- Wales
- Isle of Wight
- Guernsey
If your location falls into one of the above areas, installation is still available but will be quoted separately based on travel and logistics.
Our professional installation service includes:
- Full assembly of the sauna build only
- Correct fitting of all internal components (no electrical hookup)
- Final checks to ensure the sauna is ready for commissioning
Self-Assembly (Flat-Pack):
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If you prefer to install the sauna yourself, a detailed assembly manual is provided. Assembly is suitable for competent carpenters and typically takes 1–3 days, depending on experience and assistance.
Electrical connection:
- Must be carried out by a qualified electrician, ideally with sauna wiring experience
- Use a correctly rated isolator switch
- All wiring must comply with UK electrical regulations (BS 7671)
- A standard 6 kW heater at 230 V single-phase draws approximately 26 amps
- Always provide the electrician with the heater manufacturer’s wiring instructions.
7. Finishing Touches & Safety Check
Once the sauna is assembled:
- Apply an appropriate breathable oil-based wood treatment to all interior and exterior timber surfaces (mandatory for warranty validation)
- Check that the sauna is level and that doors, vents, and fittings operate smoothly
- After electrical work is complete, perform a first warm-up test — the sauna should reach operating temperature efficiently (around 80 °C)
- Ensure all electrical safety checks and certifications are complete
8. Enjoy Your Sauna & Ongoing Support
Your Balance Recovery 3 - 4 Person Outdoor Sauna (Complete Kit) is now ready to enjoy!
Experience:
- Traditional dry sauna heat
- Compact 3-4 person design
- Durable Thermowood construction
- Included heater and essential accessories
- Optional front glass wall upgrade
Important notes:
- Self-assembled saunas include a 1-year warranty
- Uncertified or improper electrical work may void the warranty
- Missing or damaged items must be reported within 24 hours of delivery
- This is a made-to-order sauna; once production has commenced, it is non-refundable. Please read our return and refund policy for more information.
- Our support team is always available to assist with advice, replacement parts, and aftercare guidance.