BR Solo Ice Bath | Grey Fibreglass & Wood Heritage Cold Plunge

Solo Ice Bath: Technical Specifications

Buying & Installation Guide BR Solo

Model: Solo | Luxury Fibreglass & Thermal Wood Plunge

1. Order Confirmation & The "Digital Survey"

Once your order is confirmed, the journey begins. Because the BR Solo is a rigid 1020mm diameter structure, it cannot be deflated or squeezed through tight gaps.

• The Access Video: We require a short video of your garden or home access. We are looking for a clear path of at least 1050mm (allowing for hand-room).
• The Corner Check: If your path has a 90° turn, we need to ensure the 100cm height of the bath can clear the "swing" of the corner.

2. Navigating Your Property

• Gateway Width: Minimum 1050mm is mandatory.
• Surface Prep: The Solo requires a flat, level surface. While it doesn't have the 1.5-tonne weight of a hot tub, when filled, it weighs approximately 400kg–500kg. Ensure your decking or patio is stable.
• Indoor Use: If placing indoors, ensure you have a "wet-room" floor or a nearby drain, as splashing is inevitable during entry/exit.

3. Proactive Delivery Scheduling

• The Booking: Our team will contact you to arrange a specific delivery date.
• The "Hour-Out" Call: On the day of delivery, you will receive a personal courtesy call one hour before arrival. This ensures the site is clear and you are ready to guide our team to the final location.

4. Delivery & Professional Placement

• White-Glove Positioning: Our technicians will carefully manoeuvre the fibreglass shell into position. We do not just "drop" the unit; we ensure it is aligned for the best aesthetics.
• Step Integration: We will set up your Matching Wood Steps (Red Wood, Light Oak, or Anthracite Grey) in your preferred orientation.
• Cover Fitting: We will demonstrate the correct fitment of the Insulated Cover, which is vital for maintaining your "static chill" and keeping debris out.

5. Commissioning: Your First Plunge

• The Static Chill Logic: Since this model does not include a mechanical chiller, you are the "Thermal Engineer."
• The Filling Ritual: Fill the bath to approximately 70% to allow for "bather displacement."
• Hitting Your Target Temp: We recommend adding ice 30 minutes before your first plunge. The Grey Fibreglass shell and wood exterior act as a natural insulator to hold that temperature for your session.
• No Electrician Needed: The Solo is a pure, non-electrical unit. There are no cables to trip over—just water, ice, and recovery.

6. Maintenance & 2026 Care

• Shell Hygiene: The fibreglass interior is non-porous. Simply wipe down with a soft cloth after draining.
• Timber Longevity: We recommend an annual oil treatment for the wood exterior to maintain its resistance to the British weather.
• Drainage: The unit features a gravity-fed drain. Ensure the outlet is clear and directed toward a suitable runoff area.

Quick Specifications Table

Delivery & Installation Protocol BR Solo

Model: Solo | 100cm High Luxury Plunge

1. The Scheduling Phase (Prior to Arrival)

• The Logistics Handshake: Once your order is processed and the "Digital Access Survey" (your video/photos) is approved, our logistics team will contact you directly.
• Date Confirmation: We will provide a specific delivery date that works for your schedule. We do not use "estimated windows" that leave you waiting all week; we book a dedicated slot for your white-glove delivery.
• Pre-Flight Check: 48 hours before your date, you will receive a final confirmation email or SMS to ensure the site is still clear and the foundation is ready.

2. Professional Arrival & Final Logistics

• The One-Hour Courtesy Call: On your scheduled day, our team will call you one hour before arrival. This is the "final countdown" to ensure you are on-site and any temporary obstacles (like cars in the driveway) are moved.
• Rigid-Hull Navigation: Because the Solo is a 1020mm wide fibreglass unit, it cannot be squeezed. We utilise specialised transit dollies to manage the 100cm height, navigating the "swing room" identified in your access survey to protect your property and the timber exterior.

3. Structural Placement & Levelling

• Base Evaluation: When filled, the Solo holds approximately x. 350-400 litres, creating a total static load of nearly half a tonne. We verify that your foundation (concrete, patio, or structural decking) is perfectly level. A level base ensures an even water line and total stability for the 40cm internal seat.
• Orientation Briefing: We consult with you on the best placement for the Matching Wood Steps. Whether you choose Red Wood, Light Oak, or Anthracite, we position them to showcase the grain and provide the safest entry point.

4. The "Static" Setup (No Electrician Required)

• Zero-Cables: The Solo is a masterclass in simplicity. There is no hardwiring or plumbing to a consumer unit. Our technicians will verify that the gravity-drain is accessible for future water changes.
• Component Validation: We fit the Insulated Cover and demonstrate how to secure it. This cover is your primary tool for temperature retention—we ensure it forms a tight seal to keep the "chill" in and debris out.

5. Commissioning: The First Fill

• Purge & Clean: We perform a quick factory-dust wipe-down of the Grey Fibreglass shell before you begin your first fill.
• The "Fill Line" Logic: We advise on water levels. To account for bather displacement in a deep immersion bath, we recommend filling to 70-75% capacity to prevent overflow.
• Handover: We provide a "Zero-Trace" finish, removing all transit packaging and leaving you with a quick-start guide on fibreglass and timber care.

Our Installation Completion Checklist

• Delivery Scheduled: Date confirmed and 48hr reminder sent.
• Access Navigation: Manoeuvred through 1050mm+ clearance.
• Structural Levelling: Base verified for half-tonne static load.
• Step Integration: Steps positioned for safe, ergonomic entry.
• Cover Validation: Insulated lid fitted and seal checked.

BR Solo Ice Bath — Manufacturer's Warranty

This manufacturer's warranty is provided by Oasis Outdoor Living UK Ltd (the manufacturer). Balance Recovery is your authorised BR Solo retailer and your first point of contact for any warranty claim.

Every BR Solo Ice Bath has been engineered to deliver exceptional performance, reliability and years of cold therapy enjoyment. To reflect our confidence in the quality of every BR Solo Ice Bath, Oasis Outdoor Living UK Ltd provides the following manufacturer's warranty for products installed for private domestic use within the United Kingdom.

This warranty applies to both BR Solo Ice Bath variants: the passive fibreglass and timber cold plunge (supplied without a chiller) and the fibreglass shell supplied with a Poolex O'Spa 3kW hybrid chiller. The chiller section below applies only where a Poolex chiller is fitted.

1 Year Warranty on the Ice Bath

The ice bath itself — including the fibreglass shell, structural body and treated timber cladding — is warranted against defects in materials or workmanship that affect the structural integrity of the product under normal residential use, for a period of 1 year from the original date of delivery.

Chiller Warranty (Where a Poolex Chiller Is Fitted)

Where your BR Solo Ice Bath is supplied and fitted with a Poolex O'Spa 3kW hybrid chiller, the chiller carries the Poolex heat-pump warranty against manufacturing defects only, as follows:

• Heat pump: 2 years. The heat-pump unit is warranted against manufacturing defects for 2 years from the original date of delivery.
• Compressor: 5 years. The compressor is warranted against manufacturing defects for 5 years from the original date of delivery.
• Titanium heat exchanger: 10 years. The titanium heat exchanger is warranted against manufacturing defects for 10 years from the original date of delivery.
• Parts only after year 2. Beyond the first 2 years, the chiller warranty is provided on a parts-only basis; labour, call-out and associated charges are not included.

The chiller warranty covers manufacturing defects only.

Important — frost damage is not covered. Frost damage to the heat pump is expressly excluded from this warranty. During periods of non-use, and particularly over winter, the customer must correctly winterise the heat pump and drain all residual water from the unit and its pipework. Damage caused by freezing, frost or a failure to winterise and drain the heat pump is not covered by this warranty.

Warranty Registration

To receive the full benefits of this warranty, your BR Solo Ice Bath should be registered within 14 days of delivery. Failure to register within this period may affect the processing of your claim. Proof of purchase is required for all warranty claims.

Reporting Transit Damage

Any missing, damaged or incorrect parts should be reported to your authorised retailer within 3 days of delivery. Failure to report transit damage within this period may affect your entitlement to a warranty claim relating to those items.

Making a Warranty Claim

Please contact the authorised BR Solo retailer from whom your product was purchased — Balance Recovery (contact@balancerecovery.co.uk). If you are unable to obtain assistance from your retailer, please contact:

Oasis Outdoor Living UK Ltd Unit 9 Albert Martin Business Park Kirkby Road Sutton-in-Ashfield Nottinghamshire NG17 1GZ

Warranty claims should be submitted within 30 days of discovering the fault and should include:

• Proof of purchase.
• Product serial number (or photograph of the product identification label). Where a Poolex chiller is fitted, please also provide the chiller's serial and model number.
• A description of the fault.
• Photographs or videos showing the issue.
• Installation photographs where requested.

Oasis Outdoor Living UK Ltd reserves the right to inspect the product or request additional information before approving any warranty claim. Where a warranty claim is accepted, Oasis Outdoor Living UK Ltd may authorise a repair or replacement of the defective component at its discretion. Customer-replaceable components may be supplied directly where appropriate. Replacement warranty parts are normally dispatched within 48 hours of an approved claim, subject to stock availability.

Where additional investigation is required, Oasis Outdoor Living UK Ltd reserves the right to appoint an authorised representative or independent inspector to assess the product. Travel or call-out charges may apply where the installation falls outside an authorised retailer's normal service area or where the reported fault is found not to be covered by this warranty.

Warranty Limitations

This warranty applies only to the original purchaser and only while the BR Solo Ice Bath remains installed at its original domestic installation address within the United Kingdom. The warranty period begins on the original date of delivery. The product must be installed, operated and maintained in accordance with the installation, operating and maintenance instructions supplied with the product.

This warranty does not cover defects, failures or damage resulting from:

1. Normal wear and tear, cosmetic ageing, fading or surface marks.
2. Improper installation, relocation or transportation.
3. Misuse, abuse, negligence or accidental damage.
4. Commercial, rental or public use.
5. Failure to follow the installation, operating or maintenance instructions.
6. Failure to maintain correct water quality or to clean and maintain the product as recommended.
7. Fire, flooding, freezing, frost, power surges or other events beyond reasonable control, including any failure to correctly winterise and drain the Poolex heat pump during periods of non-use.
8. Repairs or servicing carried out by anyone other than Oasis Outdoor Living UK Ltd or an authorised service representative.
9. Unauthorised alterations or modifications.
10. Continued use of the product after a fault has become apparent.
11. The use of non-approved replacement parts or accessories.
12. Damage occurring during transportation by anyone other than Oasis Outdoor Living UK Ltd or an authorised retailer.

This warranty is limited to defects arising from manufacturing or material faults and does not include labour charges, transportation, crane hire, removal, reinstallation or consequential losses unless required by applicable law. Replacement components supplied under this warranty remain covered only for the unexpired balance of the original warranty period.

Genuine Parts & Accessories

To ensure optimum safety, reliability and long-term performance, only genuine BR Solo replacement parts and Oasis Outdoor Living approved accessories should be used. Where a Poolex chiller is fitted, only genuine Poolex parts should be used for the chiller. The use of non-approved replacement parts or accessories may invalidate this warranty where they are found to have contributed to the failure.

Service Commitment

Upon receipt of all required warranty information and supporting documentation, Oasis Outdoor Living UK Ltd aims to acknowledge warranty claims within two working days. Our experienced after-sales team will keep customers informed throughout the warranty process and work to resolve approved warranty claims as quickly as possible.

Consumer Rights

This manufacturer's warranty is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

For genuine replacement parts, approved accessories or further assistance, please contact your authorised BR Solo retailer, Balance Recovery (contact@balancerecovery.co.uk)

BR Solo Ice Bath — Returns & Refunds Policy

At Balance Recovery we want you to be completely happy with your purchase. If you change your mind, the following returns policy applies. It is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your 14-Day Return Window

You may request a return within 14 days of receiving your BR Solo Ice Bath. To start a return, contact us at contact@balancerecovery.co.uk with your order number and details before sending anything back.

2. Condition & Packaging

To be eligible for a return, the product must be unused and unopened, in its original, undamaged packaging, with all components, fittings and documentation included. Products that have been installed, filled with water, used, or removed from their original packaging cannot be returned under this change-of-mind policy (your statutory rights for faulty goods are unaffected — see section 6).

3. Return Shipping

You are responsible for the cost of returning the goods. As the BR Solo Ice Bath is a large, heavy item, we can arrange the return shipping on your behalf using a suitable tracked, insured courier — simply ask us when you request your return. Where we arrange collection, the shipping cost will be confirmed to you in advance and deducted from your refund (or invoiced separately). If you prefer to arrange your own return, please use a tracked, insured service, as the product remains your responsibility until it reaches our warehouse; retain your proof of postage.

4. Inspection on Return

Once your return arrives at our warehouse it will be inspected to confirm its condition. We aim to complete this inspection promptly and will keep you informed throughout.

5. Your Refund

• If, on inspection, the product is returned complete and undamaged in its original condition, we will issue a full refund.
• If any part of the product is found to be missing or damaged on inspection, the cost of replacing the affected part(s) will be deducted from your refund, and the remaining balance refunded to you.
• Refunds are issued to the original payment method once the inspection is complete.

6. Faulty, Damaged or Incorrect Goods

This change-of-mind policy is separate from your rights if goods arrive faulty, damaged in transit, or not as described. Any missing, damaged or incorrect parts should be reported promptly on delivery (please refer to the product's manufacturer's warranty for the reporting timeframe). Where goods are faulty or damaged in transit, you will not be charged for return shipping, and we will arrange repair, replacement or refund in accordance with your statutory rights.

7. How to Request a Return

Email contact@balancerecovery.co.uk with your order number, the item(s) you wish to return, and the reason. We will confirm the return address and next steps before you send anything back.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; under the Consumer Contracts Regulations 2013 you have cancellation rights for most items bought at a distance. This policy is provided in addition to those rights.