BR Solo Ice Bath | Grey Fibreglass Shell with Poolex 3kW Hybrid Chiller

TECHNICAL SPECIFICATIONS

Buying & Installation Guide BR Solo Deluxe

Model: Solo Deluxe | Contrast Therapy (3kW Chiller & Heater)

1. Place Your Order & Site Check

• The Visual Profile: This is a rigid, permanent wellness fixture. We require a photo or video of your intended space to ensure the 102cm diameter fits comfortably with the included Matching Wood Steps and the external O’Spa 3kW Chiller unit.
• Vertical Entry: With a height of 100cm, this is a deep-immersion plunge. Ensure you have overhead clearance if placing this in a summer house or under a pergola.

2. Navigating Your Property

• The Width Factor: The bath has a rigid diameter of 1020mm. Please measure your side gates and doors carefully. We need a clear path of at least 1050mm (allowing for hand-room) to move the shell into position.
• Chiller Placement: The Poolex O’Spa unit (44cm x 35cm) is connected via external hoses. You should allow a small footprint adjacent to the bath for the chiller to breathe and operate efficiently.

3. The Thermal Engine (Poolex O’Spa 3kW)

• Contrast Therapy: Unlike static baths, this system features a full heating and cooling range.
• Cooling: Down to 3°C for elite inflammation reduction.
• Heating: Up to 40°C for heat shock protein release and relaxation.
• Efficiency: With a COP of 5.0, the system is highly energy-efficient, using only 0.60 kW of power to produce 3 kW of thermal energy.
• Whisper Quiet: Operating at < 50 dB(A), the chiller is discreet enough for residential gardens and balconies.

4. Build & Materiality

• Grey Fibreglass Shell: Non-porous, easy to sanitise, and incredibly durable.
• Sustainable Thermal Wood: Choose from Red Wood, Light Oak, or Anthracite Grey to match your garden’s aesthetic.
• Internal Ergonomics: The 40cm internal seat allows for a comfortable "upright soak," ensuring full immersion of the vagus nerve and shoulders.

5. Electrical & Water Management

• Power Supply: The O’Spa 3kW runs on a single-phase 220-240V supply.
• Circulation & Filtration: The system includes a dedicated circulation pump to move water through the Twisted Tech© Titanium heat exchanger, ensuring even temperature distribution.
• All-Weather Reliability: The unit is designed to operate in ambient temperatures from -7°C to 43°C, making it a true 365-day recovery tool.

6. 2026 Smart Features & Tech

• Insulated Cover: Every Solo Deluxe includes a matching insulated cover. This is critical for reducing the workload on the chiller and maintaining your target temperature.
• Titanium Durability: The heat exchanger is made of Titanium, ensuring longevity even if you choose to use water treatment chemicals.

Quick Specifications Table

Electrical Supply & Pre-Installation Specification

Model: BR Solo Deluxe (3kW Contrast Therapy Edition)

Chiller Engine: Poolex O’Spa 3kW (PC-OSPA 32)

This document provides the necessary technical requirements for your electrician or site contractor to prepare your property for the BR Solo Deluxe. Because this unit features the high-performance Poolex O’Spa 3kW system, it offers elite-level heating and cooling while maintaining impressive energy efficiency.

1. Core Electrical Requirements

The Poolex O’Spa 3kW is designed to be highly efficient, utilising a Rotary compressor and a Titanium heat exchanger to produce 3kW of thermal power from a very low electrical draw.

• Power Supply: Single Phase 220–240V / 50Hz
• Power Consumption (Max): 0.60 kW (600 Watts)
• Rated Current: Approx. 2.6 Amps
• Connection Type: Plug & Play compatible (13-Amp).

2. Safety & RCD Protection

As with any equipment combining water and electricity, the following safety standards are mandatory for 2026 compliance:

• RCD Protection: The unit must be connected to a circuit protected by a 30mA Residual Current Device (RCD).
• Socket Specification: We recommend a dedicated IP66-rated weatherproof outdoor socket.
• Extension Leads: The use of household extension leads is strictly prohibited. The chiller must be plugged directly into a fixed weatherproof socket to prevent voltage drops or safety failures.

3. Chiller Placement & Airflow

The Poolex O’Spa 3kW is an air-source unit; it "exchanges" heat with the surrounding air.

• Ventilation: The chiller unit (440 x 350 x 430 mm) requires adequate airflow to operate at its 5.0 COP efficiency. Ensure there is at least 30cm of clear space around the fan exhaust and intake.
• Proximity: The chiller should be placed on a level, dry surface adjacent to the bath. Ensure the electrical connection is positioned to avoid any potential water runoff during entry or exit from the bath.

4. Performance & Consumption

• Low-Noise Operation: At less than 50 dB(A), this unit can be run in residential areas without causing a disturbance.
• Year-Round Use: The electrical system is designed to operate in ambient temperatures as low as -7°C, ensuring your 3°C cold plunge is ready even in the peak of winter.

5. Electrician’s Summary Table

Installation Disclaimer

All electrical installations should be verified by a qualified professional to ensure they meet local building regulations and IET wiring standards. Safe operation depends on a stable, grounded, and RCD-protected power source.

Delivery & Logistics Protocol BR Solo Deluxe

Model: Solo Deluxe | Contrast Therapy (3kW Chiller & Heater)

1. The Scheduling Phase (Prior to Arrival)

• The Logistics Handshake: Once your order is processed and your "Digital Access Survey" (photos/video) is approved, our team will contact you to book your dedicated delivery date.
• Date Certainty: We don't use vague arrival windows. We provide a confirmed delivery date so you can ensure your site is ready and your electrician (if required) is briefed.
• 48-Hour Final Check: You will receive a courtesy reminder 48 hours before your date to confirm that the access route is clear and the foundation is ready.

2. Professional Arrival & Precision Handling

• The One-Hour Courtesy Call: On your scheduled day, our team will call you one hour before arrival. This gives you time to move vehicles or garden furniture to ensure a clear path.
• Rigid-Hull Navigation: The Solo Deluxe is a 1020mm wide rigid fibreglass structure. Our team utilises specialised transit dollies to manage the 100cm height, navigating the "swing room" identified in your survey to protect the unit's timber exterior.

3. Positioning & Chiller Alignment

• Dual-Component Placement: We manoeuvre the fibreglass bath onto your pre-prepared level foundation and position the Poolex O’Spa 3kW unit adjacent to it.
• Airflow Optimisation: We ensure the chiller is positioned with the correct clearance (as per the manufacturer's spec) to ensure optimal airflow for the Twisted Tech© Titanium heat exchanger.
• Step Integration: We position your Matching Wood Steps (Red Wood, Light Oak, or Anthracite) to provide the safest and most ergonomic entry point to the 100cm high bath.

4. Component Verification & Smart-Tech

• Thermal Seal Check: We demonstrate the correct seating of the Insulated Cover. In a 3kW chiller system, a tight seal is vital to minimise energy consumption and maintain your target temperature (whether 3°C or 40°C).
• Wi-Fi Readiness: We will point out the digital control interface on the O’Spa unit, which is Wi-Fi enabled, allowing you to monitor and schedule your "chill" or "heat" from your smartphone.
• Drainage Accessibility: We verify that the gravity-fed drain and chiller hose connections are easily accessible for future maintenance.

5. Site Restoration & Handover

• "Zero-Trace" Guarantee: We remove all protective transit films, pallets, and packaging, leaving your recovery space clean and ready for water.
• Handover Pack: We provide a guide on managing the Poolex O’Spa settings and caring for the Grey Fibreglass shell, ensuring you are ready to fill and plunge.

Our Delivery Completion Checklist

• Delivery Scheduled: Date confirmed with a 48hr reminder.
• Access Navigation: Successfully moved through 1050mm+ clear width.
• Structural Positioning: Bath and Chiller aligned on a level base.
• Step Integration: Steps positioned for safe access.
•  Thermal Validation: Insulated cover fitted and seal checked.

BR Solo Ice Bath — Manufacturer's Warranty

This manufacturer's warranty is provided by Oasis Outdoor Living UK Ltd (the manufacturer). Balance Recovery is your authorised BR Solo retailer and your first point of contact for any warranty claim.

Every BR Solo Ice Bath has been engineered to deliver exceptional performance, reliability and years of cold therapy enjoyment. To reflect our confidence in the quality of every BR Solo Ice Bath, Oasis Outdoor Living UK Ltd provides the following manufacturer's warranty for products installed for private domestic use within the United Kingdom.

This warranty applies to both BR Solo Ice Bath variants: the passive fibreglass and timber cold plunge (supplied without a chiller) and the fibreglass shell supplied with a Poolex O'Spa 3kW hybrid chiller. The chiller section below applies only where a Poolex chiller is fitted.

1 Year Warranty on the Ice Bath

The ice bath itself — including the fibreglass shell, structural body and treated timber cladding — is warranted against defects in materials or workmanship that affect the structural integrity of the product under normal residential use, for a period of 1 year from the original date of delivery.

Chiller Warranty (Where a Poolex Chiller Is Fitted)

Where your BR Solo Ice Bath is supplied and fitted with a Poolex O'Spa 3kW hybrid chiller, the chiller carries the Poolex heat-pump warranty against manufacturing defects only, as follows:

• Heat pump: 2 years. The heat-pump unit is warranted against manufacturing defects for 2 years from the original date of delivery.
• Compressor: 5 years. The compressor is warranted against manufacturing defects for 5 years from the original date of delivery.
• Titanium heat exchanger: 10 years. The titanium heat exchanger is warranted against manufacturing defects for 10 years from the original date of delivery.
• Parts only after year 2. Beyond the first 2 years, the chiller warranty is provided on a parts-only basis; labour, call-out and associated charges are not included.

The chiller warranty covers manufacturing defects only.

Important — frost damage is not covered. Frost damage to the heat pump is expressly excluded from this warranty. During periods of non-use, and particularly over winter, the customer must correctly winterise the heat pump and drain all residual water from the unit and its pipework. Damage caused by freezing, frost or a failure to winterise and drain the heat pump is not covered by this warranty.

Warranty Registration

To receive the full benefits of this warranty, your BR Solo Ice Bath should be registered within 14 days of delivery. Failure to register within this period may affect the processing of your claim. Proof of purchase is required for all warranty claims.

Reporting Transit Damage

Any missing, damaged or incorrect parts should be reported to your authorised retailer within 3 days of delivery. Failure to report transit damage within this period may affect your entitlement to a warranty claim relating to those items.

Making a Warranty Claim

Please contact the authorised BR Solo retailer from whom your product was purchased — Balance Recovery (contact@balancerecovery.co.uk). If you are unable to obtain assistance from your retailer, please contact:

Oasis Outdoor Living UK Ltd Unit 9 Albert Martin Business Park Kirkby Road Sutton-in-Ashfield Nottinghamshire NG17 1GZ

Warranty claims should be submitted within 30 days of discovering the fault and should include:

• Proof of purchase.
• Product serial number (or photograph of the product identification label). Where a Poolex chiller is fitted, please also provide the chiller's serial and model number.
• A description of the fault.
• Photographs or videos showing the issue.
• Installation photographs where requested.

Oasis Outdoor Living UK Ltd reserves the right to inspect the product or request additional information before approving any warranty claim. Where a warranty claim is accepted, Oasis Outdoor Living UK Ltd may authorise a repair or replacement of the defective component at its discretion. Customer-replaceable components may be supplied directly where appropriate. Replacement warranty parts are normally dispatched within 48 hours of an approved claim, subject to stock availability.

Where additional investigation is required, Oasis Outdoor Living UK Ltd reserves the right to appoint an authorised representative or independent inspector to assess the product. Travel or call-out charges may apply where the installation falls outside an authorised retailer's normal service area or where the reported fault is found not to be covered by this warranty.

Warranty Limitations

This warranty applies only to the original purchaser and only while the BR Solo Ice Bath remains installed at its original domestic installation address within the United Kingdom. The warranty period begins on the original date of delivery. The product must be installed, operated and maintained in accordance with the installation, operating and maintenance instructions supplied with the product.

This warranty does not cover defects, failures or damage resulting from:

1. Normal wear and tear, cosmetic ageing, fading or surface marks.
2. Improper installation, relocation or transportation.
3. Misuse, abuse, negligence or accidental damage.
4. Commercial, rental or public use.
5. Failure to follow the installation, operating or maintenance instructions.
6. Failure to maintain correct water quality or to clean and maintain the product as recommended.
7. Fire, flooding, freezing, frost, power surges or other events beyond reasonable control, including any failure to correctly winterise and drain the Poolex heat pump during periods of non-use.
8. Repairs or servicing carried out by anyone other than Oasis Outdoor Living UK Ltd or an authorised service representative.
9. Unauthorised alterations or modifications.
10. Continued use of the product after a fault has become apparent.
11. The use of non-approved replacement parts or accessories.
12. Damage occurring during transportation by anyone other than Oasis Outdoor Living UK Ltd or an authorised retailer.

This warranty is limited to defects arising from manufacturing or material faults and does not include labour charges, transportation, crane hire, removal, reinstallation or consequential losses unless required by applicable law. Replacement components supplied under this warranty remain covered only for the unexpired balance of the original warranty period.

Genuine Parts & Accessories

To ensure optimum safety, reliability and long-term performance, only genuine BR Solo replacement parts and Oasis Outdoor Living approved accessories should be used. Where a Poolex chiller is fitted, only genuine Poolex parts should be used for the chiller. The use of non-approved replacement parts or accessories may invalidate this warranty where they are found to have contributed to the failure.

Service Commitment

Upon receipt of all required warranty information and supporting documentation, Oasis Outdoor Living UK Ltd aims to acknowledge warranty claims within two working days. Our experienced after-sales team will keep customers informed throughout the warranty process and work to resolve approved warranty claims as quickly as possible.

Consumer Rights

This manufacturer's warranty is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

For genuine replacement parts, approved accessories or further assistance, please contact your authorised BR Solo retailer, Balance Recovery (contact@balancerecovery.co.uk)

BR Solo Ice Bath — Returns & Refunds Policy

At Balance Recovery we want you to be completely happy with your purchase. If you change your mind, the following returns policy applies. It is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your 14-Day Return Window

You may request a return within 14 days of receiving your BR Solo Ice Bath. To start a return, contact us at contact@balancerecovery.co.uk with your order number and details before sending anything back.

2. Condition & Packaging

To be eligible for a return, the product must be unused and unopened, in its original, undamaged packaging, with all components, fittings and documentation included. Products that have been installed, filled with water, used, or removed from their original packaging cannot be returned under this change-of-mind policy (your statutory rights for faulty goods are unaffected — see section 6).

3. Return Shipping

You are responsible for the cost of returning the goods. As the BR Solo Ice Bath is a large, heavy item, we can arrange the return shipping on your behalf using a suitable tracked, insured courier — simply ask us when you request your return. Where we arrange collection, the shipping cost will be confirmed to you in advance and deducted from your refund (or invoiced separately). If you prefer to arrange your own return, please use a tracked, insured service, as the product remains your responsibility until it reaches our warehouse; retain your proof of postage.

4. Inspection on Return

Once your return arrives at our warehouse it will be inspected to confirm its condition. We aim to complete this inspection promptly and will keep you informed throughout.

5. Your Refund

• If, on inspection, the product is returned complete and undamaged in its original condition, we will issue a full refund.
• If any part of the product is found to be missing or damaged on inspection, the cost of replacing the affected part(s) will be deducted from your refund, and the remaining balance refunded to you.
• Refunds are issued to the original payment method once the inspection is complete.

6. Faulty, Damaged or Incorrect Goods

This change-of-mind policy is separate from your rights if goods arrive faulty, damaged in transit, or not as described. Any missing, damaged or incorrect parts should be reported promptly on delivery (please refer to the product's manufacturer's warranty for the reporting timeframe). Where goods are faulty or damaged in transit, you will not be charged for return shipping, and we will arrange repair, replacement or refund in accordance with your statutory rights.

7. How to Request a Return

Email contact@balancerecovery.co.uk with your order number, the item(s) you wish to return, and the reason. We will confirm the return address and next steps before you send anything back.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; under the Consumer Contracts Regulations 2013 you have cancellation rights for most items bought at a distance. This policy is provided in addition to those rights.