What products does Balance Recovery sell?

Balance Recovery sells premium wellness and recovery products, including saunas, ice baths, cold plunges, hot tubs, steam products, red light therapy equipment, hyperbaric chambers, and recovery accessories.

Does Balance Recovery offer delivery across the UK?

Yes. Balance Recovery offers UK delivery, including free Mainland UK delivery on eligible products. Delivery details may vary depending on the product, location, and order size.

Can I get help choosing the right sauna, ice bath, or hot tub?

Yes. Balance Recovery offers free expert consultation to help customers choose the right sauna, ice bath, hot tub, or recovery product based on their space, budget, and wellness goals.

Does Balance Recovery offer finance options?

Yes. Balance Recovery promotes 0% finance options, helping customers spread the cost of selected wellness and recovery products.

Are Balance Recovery products suitable for home and commercial use?

Yes. Balance Recovery supplies products suitable for home wellness spaces, gyms, spas, holiday lodges, wellness centres, and professional recovery facilities.

What are the benefits of using an ice bath?

Ice baths may support muscle recovery, circulation, energy levels, and physical and mental wellbeing. Balance Recovery offers portable ice baths, insulated cold plunge tubs, and temperature-controlled options for regular cold water therapy.

How can I contact Balance Recovery?

You can contact Balance Recovery by phone on 0333 090 3557 or by email at contact@balancerecovery.co.uk.

Where is Balance Recovery located?

Balance Recovery is located at 10 Blue Sky Way, Monkton Business Park South, South Tyneside, United Kingdom, NE31 2EQ.

Shipping policy

Delivery Information:

Most Deliveries to the UK Mainland are Free of Charge

We deliver to the UK from suppliers based in the UK and Europe. This enables us to provide speedy delivery times, though these may vary depending on your location, the size of your order, and the supplier's delivery method. Most products are typically delivered within 2 to 5 days.

However, certain items, particularly from our European suppliers, may take longer. More precise delivery estimates can be found on the delivery tab of the selected product on Balance Recovery.

Unloading Policy:

We are pleased to offer free delivery to Mainland UK on most orders.

Products supplied from outside the UK, including those sourced from European partners, are delivered via specialist logistics providers. While delivery is included as stated, please be advised that unloading and placement of goods are not included in the standard delivery price for some products.

Standard delivery covers transport to the delivery address only. Doorstep delivery, unloading, and movement of products beyond the delivery vehicle are available at an additional charge, which must be agreed and arranged before dispatch.

Customers are responsible for ensuring that suitable access, personnel, and equipment are available if unloading or on-site handling is required but not pre-booked.

For clarity on delivery options and associated costs, please refer to the individual product page or contact our team before placing your order.

Shipping Times

Shipping times vary by product, and you can find estimated delivery dates on each product page. You'll also find extra details about delivery on the 'Delivery' tab of each product page.

While we usually see packages reach their happy new owners in 3 to 5 business days, larger or bespoke items may take longer. This depends on the carrier and your location, so we appreciate your patience. Please bear in mind that these delivery times are estimates and can occasionally vary due to unforeseen circumstances.

Order Confirmation

As soon as you've placed your order, you'll receive a confirmation email from us. This means we've received your order and reserved the payment.

We will then double-check our inventory to ensure your items are available. If something is back-ordered or unavailable, we will cancel the payment reservation and contact you to discuss the next steps.

If all items are available (typically within two business days), we will process the payment and release your order for dispatch. The dispatch team will then contact you to arrange a convenient delivery date and time.

Have You Not Received Your Item?

If you have not received your item within the estimated delivery timeframe, please contact us. Occasionally, delays may occur due to unforeseen circumstances.

You can reach our agents during business hours at 0333 090 3557, via the live chat feature in the bottom-right corner of the website, or by emailing contact@balancerecovery.co.uk at any time.