1. Deposit Payment & Order Confirmation

Certain high-value products require a 50% non-refundable deposit at the time of purchase. This deposit confirms your order and authorises us to immediately begin processing, sourcing, reserving, and committing funds to our supplier specifically for your order. Once the deposit is paid, the order is considered final and confirmed.

2. Strictly Non-Refundable Deposit

The 50% deposit is strictly non-refundable under all circumstances, including but not limited to:

• Change of mind
• Order cancellation requests
• Delays (supplier, production, or shipping)
• Failed or missed delivery attempts
• Address errors provided by the customer
• Any event occurring after the deposit is paid

You acknowledge that the deposit represents a committed cost that cannot be recovered once the order is placed.

3. Remaining Balance & Pre-Delivery Charge

The remaining 50% balance is due prior to delivery and will be collected before the product is released or dispatched from our supplier. By placing your order, you explicitly authorise this second payment to be charged to your original payment method once your order reaches the pre-delivery stage.

4. Final Payment Is Also Non-Refundable

Once the remaining balance has been charged:

• The product will be fully paid for and released for delivery
• All funds will have been transferred or committed to our supplier
• The payment becomes strictly non-refundable
• No refunds, reversals, or cancellations will be permitted after the final payment has been processed.

5. Supplier Commitment & Irreversible Costs

Both the deposit and the remaining balance cover supplier costs, order customisation (where applicable), logistics, and fulfillment expenses. Due to the nature of these commitments, funds cannot be retrieved once processing begins, regardless of outcome.

6. Chargebacks, Payment Disputes & Fraud Claims

By accepting these terms, you acknowledge and agree that:

• Both payments are authorised transactions
• Deposits and final payments are not eligible for chargebacks or payment disputes
• Filing a chargeback for a transaction you knowingly authorised constitutes a breach of these terms
• We reserve the right to submit this agreement, checkout records, IP logs, timestamps, payment confirmations, and delivery evidence to financial institutions to contest any dispute.

7. Customer Responsibility

It is the customer’s responsibility to:

• Review product details before ordering
• Ensure delivery information is accurate
• Be available to receive delivery

Failure to meet these responsibilities does not entitle the customer to a refund or payment reversal.

8. Acceptance of Terms

Ticking the terms and conditions checkbox at checkout constitutes explicit, informed, and legally binding consent to all of the above terms. If you do not agree with these terms, you must not proceed with the purchase. For questions, customers are encouraged to contact us before placing an order.