Which sauna/Ice bath/Hot tub is best for me?

The best product depends on your available space, whether it will be used indoors or outdoors, how many people will use it, and what features matter most such as heating performance, insulation, filtration, and controls. If you're unsure, take our product quiz or contact us and we'll recommend the best option for your goals and budget.

Do you supply products for homes and commercial venues (gyms/spas/wellness facilities)?

Yes — we supply products for both home users and commercial settings, including gyms, studios, spas, wellness clinics, and hospitality venues. If you're buying for commercial use, contact us or book a consultation so we can recommend suitable models and help you choose the right specification.

Do you offer a price match guarantee? How does it work?

Yes — we offer a Price Match Guarantee. If you find the same product available at a lower price elsewhere, contact us with the details and we'll review it and do our best to match it, subject to availability and like-for-like terms.

Is delivery free to Mainland UK?

Delivery is free to Mainland UK, as outlined in our Shipping Policy. For remote areas or special delivery requirements, additional charges may apply. This will be detailed in the buying guide or product page, and we will confirm this where relevant.

What is your standard returns window?

Return windows vary by brand. Our standard returns period is outlined in our Refund Policy. In some cases, you may request a return within 30 days of receiving your order, subject to conditions.

Can I cancel my order? What happens if it’s already dispatched?

You may request cancellation depending on the order status. If the order has not yet been put into production, we can usually cancel it subject to deposit or made-to-order terms and an administration fee. If the order has already been dispatched, cancellation may not be possible and the order may need to be handled as a return with delivery or collection fees potentially applying.

How can I contact you (phone / WhatsApp / email) and when do you reply?

You can contact us via phone, email, live chat, or WhatsApp through our contact page. We aim to respond as quickly as possible during business hours. For urgent queries such as delivery issues or damaged goods, please include your order number for faster support.

Can I schedule a discovery call before ordering?

Yes — we're happy to help you choose the right product before you purchase. Visit our Contact Us page to schedule a call, and we'll walk you through the best options based on your space, goals, and budget. You can also contact us via phone, email, live chat, or WhatsApp.

Shop All

Shop All – Complete Wellness & Recovery Collection

Explore our full range of premium wellness and recovery solutions, including saunas, hot tubs, ice baths, cold plunges, and hyperbaric chambers. Each product is thoughtfully designed to combine luxury, innovation, and high performance - helping you create the ultimate wellness experience.

From deep relaxation to advanced recovery, our collection supports overall well-being with expertly crafted solutions built for durability and results. Whether you're enhancing a home setup or equipping a commercial space like a spa or gym, you'll find versatile options to suit every need.

Discover cutting-edge technology, refined design, and dependable performance across our entire collection - everything you need to elevate recovery, relaxation, and everyday wellness.

Saunum Classic Outdoor Sauna 4 Person

£19,999.00

Finance from £1,666.58/mo

Saunum Classic Mini Outdoor Sauna 3 Person

£15,999.00

Finance from £1,333.25/mo

Saunum Classic Mini-Mini Outdoor Sauna 2-3 Person

£12,999.00

Finance from £1,083.25/mo

Sauna Air Nordic Elegance Luxury Grande Sauna

£44,999.00

Finance from £3,749.91/mo

Sauna Air Luxury Nordic Elegance Medium Sauna

£34,999.00

Finance from £2,916.58/mo

Chill Tubs Essential Mini Chiller

£799.00

Finance from £66.58/mo

Chill Tubs Essential Pod — Complete Cold Plunge Kit for Everyday Recovery

£499.00

Finance from £41.58/mo

Chill Tubs Essential Bath — Complete Inflatable Ice Bath Kit

£528.99

Finance from £44.08/mo

Exclusive UK Build

Hetki Cabin — Premium Finnish Outdoor Garden Room & Wellness Space

£21,999.00

Finance from £1,833.25/mo

Exclusive UK Sauna

Hetki 8-10 Person Luxury Finnish Log Sauna | Outdoor Garden Sauna

£29,299.00

Finance from £2,441.58/mo

Exclusive UK Sauna

Hetki Plus: 4-6 Person Finnish Outdoor Sauna with Integrated Changing Room

£29,499.00

Finance from £2,458.25/mo

Free Installation

Superior Wellness OR7915 5 Person Luxury Spa Hot Tub

£5,999.00

Finance from £499.91/mo

WHAT OUR CUSTOMERS HAVE TO SAY

From solo recovery seekers to families transforming their wellness routines together, our customers are experiencing real results. Here’s what they had to say after bringing Balance Recovery into their lives.

NEVER SKIP YOUR RECOVERY

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