Sauna Air Luxury Nordic Elegance Medium Sauna

How It Works - Sauna Air Luxury Nordic Elegance Medium Sauna

The Sauna Air Nordic Elegance Spa Medium is a fully pre-assembled luxury outdoor sauna, designed to deliver an authentic Finnish sauna experience with minimal on-site work. From consultation to your first sauna session, every stage is carefully managed to ensure a seamless, high-end experience.

1. Initial Consultation & Outdoor Planning

Your journey begins with a personalised consultation focused on outdoor placement.

We discuss:

• Garden, terrace or outdoor spa location
• Access routes for delivery and lifting
• Distance from power supply
• Privacy, orientation and views
• Local planning considerations (where applicable)
• Intended usage (private, family or hospitality)
• This ensures the Sauna Air Medium integrates beautifully into your outdoor space while meeting practical and technical requirements.

2. Customisation & Design Specification

Once the location is confirmed, your sauna is tailored to suit both your environment and aesthetic.

Customisation options include:

• Exterior cladding and finish
• Interior wood selection
• Panoramic glass configuration
• Bench layout and seating comfort
• Premium heater and control system
• Integrated RGB ambient lighting
• Every Sauna Air Medium is designed to feel bespoke, even within a defined model range.

3. Order Confirmation & Handcrafted Production

After approval, your sauna enters production in Finland.

What happens:

• The sauna is handcrafted using premium, weather-resistant materials.
• Fully assembled in the factory as a complete unit.
• All internal systems, lighting and finishes are installed and tested.
• Quality checks ensure the sauna arrives turnkey and ready.
• The result is a fully finished outdoor sauna, not a flat-pack or modular build.
• electric supply

4. Delivery Planning & Outdoor Logistics

Because the Sauna Air Medium arrives fully assembled, delivery planning is essential.

Delivery planning includes:

• Coordinating a suitable delivery date
• Confirming access for large delivery vehicles
• Planning lifting equipment (crane, HIAB or forklift)
• Identifying the final placement position
• The sauna is delivered to the closest safe access point and lifted directly onto its prepared base.

5. Outdoor Site Preparation (Before Delivery)

Before delivery, your outdoor site must be fully prepared.

Essential requirements:

• A solid, level base (concrete slab, reinforced paving or engineered deck)
• Adequate drainage to prevent standing water
• Clear access from the road to the placement point
• No overhead cables or obstructions
• Electrical supply routed and ready for connection.
• Correct site preparation ensures safe installation and long-term performance in outdoor conditions.

6. Installation — Outdoor Plug-and-Play Setup

One of the key advantages of the Sauna Air Medium is its plug-and-play outdoor design.

Installation process:

• The sauna is positioned on the prepared base
• Levelled and aligned
• Weather-resistant electrical connection completed by a qualified electrician
• All systems tested
• There is no on-site construction, no complex assembly and minimal disruption to your garden or outdoor space

7. Electrical Supply for Outdoor Use

Outdoor saunas require careful electrical planning.

Key electrical considerations:

• Dedicated power supply sized for the sauna heater
• Armoured outdoor-rated cabling
• RCD protection and correct fuse ratings
• Weatherproof isolation switch
• All work carried out by a qualified electrician
• This ensures safe, compliant operation in year-round outdoor conditions

8. Commissioning & Final Handover

Once installed, the sauna is commissioned.

This includes:

• Heater and temperature control testing
• Lighting and ambience checks
• Ventilation performance review
• Guidance on outdoor sauna operation and care
• Safety and maintenance briefing
• You are now ready to use your sauna with confidence.

9. Your First Outdoor Sauna Session

With everything complete, you can enjoy your first sauna experience.

What to expect:

• Consistent, balanced heat
• Gentle steam and excellent air circulation
• Immersive outdoor atmosphere
• A truly authentic Nordic sauna ritual
• The contrast between outdoor air and sauna heat enhances relaxation and well-being.

10. Ongoing Support & Outdoor Care

Sauna Air provides long-term support to ensure lasting performance.

Support includes:

• Warranty and technical assistance
• Advice on exterior wood care and weather protection
• Heater and control system support
• Seasonal maintenance guidance
• With proper care, your Sauna Air Outdoor Medium is designed to perform beautifully for many years.

The Saunum Experience/Primary is a unique heater with an integrated sauna climate device, designed to deliver an enhanced sauna experience in apartments and private homes.

The large stone volume and patented air mixing system ensure exceptional steam that is soft, long-lasting, and evenly distributed throughout the sauna & Himalayan salt balls (included as standard) are placed in the airflow path, and when heated, they release negative salt ions into the air. These ions are believed to support respiratory health, improve skin condition, and enhance overall well-being, adding a healing dimension to every sauna session.

The Saunum Experience/Primary offers at least five different sauna solutions, transforming your sauna into a relaxing home spa. Thanks to its compact dimensions and timeless design, it fits beautifully into any sauna space.

Heating preferences can be customised too, with choices like the Narvi Velvet Electric 9kW heater, Narvi Velvet 20 wood-burning stove, or the Saunum Spa Session 9kW for an enhanced sauna experience. Additional upgrades include control units, chimney sets, and specialised air circulation systems. To explore these customisations and create your perfect Spa Mini, please call us or email contact@balancerecovery.co.uk. We’re here to help you design your dream sauna.

The electrical supply required will depend on the kW rating of your chosen sauna heater. We strongly recommend consulting with a qualified electrician prior to any installation.

Typically, a dedicated supply is required—similar to those used for electric showers or cookers. Most domestic sauna heaters in the UK are connected to a single-phase 230V supply, and the Amps can be calculated using:

Watts ÷ Volts = Amps

For example: a 6kW (6000W) heater ÷ 230V = approximately 26 Amps

Below is a general guide for domestic sauna heaters:

Heater Power Current Draw Suggested Cable Size (Single-Phase)

Cable size depends on cable length, installation method, and other on-site factors. Always defer to your electrician’s judgment. Strongly advise that installation is carried out by a fully qualified electrician, and that all work complies with current Government regulations and wiring standards (e.g., BS 7671 in the UK).

1. Delivery Planning & Outdoor Logistics

Sauna Air units are delivered fully built and are heavy. To ensure a safe and successful placement, comprehensive delivery planning is essential.

Delivery logistics include:

• Scheduling: Coordinating a suitable delivery date that aligns with your site readiness.
• Access Verification: Confirming clear, unobstructed access for large delivery vehicles from the main road to your property.
• Lifting Equipment: Planning for specialised lifting equipment—typically an HIAB truck or a mobile crane—required for garden or backyard placements.
• Final Placement: The delivery team will safely transport the sauna to the closest accessible point and lift it directly onto your pre-prepared base.

2. Outdoor Site Preparation (Pre-Delivery)

Your outdoor site must be fully prepared before the delivery vehicle arrives. Proper site preparation guarantees the structural integrity and long-term performance of the sauna's insulation and timber base.

Essential base requirements:

• Solid & Level Foundation: A robust, perfectly level base is required (e.g., a poured concrete slab, reinforced heavy-duty paving, or a structurally engineered deck).
• Moisture Protection: The use of water-resistant materials (such as bitumen strips) between the sauna's base frame and the ground to prevent moisture ingress.
• Adequate Drainage: A run-off plan or soakaway to prevent standing water around the base, complementing the sauna's integrated floor drain.
• Clearance: Clear, unobstructed space around the final placement point, with no low-hanging branches or overhead cables.
• Utility Routing: Electrical supply cables must be routed to the site and ready for final connection.

3. Installation & "Plug-and-Play" Setup

A key advantage of the fully assembled Sauna Air range is the minimal on-site construction required, ensuring virtually no disruption to your garden or outdoor space.

The setup process involves:

• Positioning: Carefully lowering, positioning, and levelling the sauna on your prepared base.
• Electrical Connection: A qualified electrician will complete the weather-resistant electrical connections.
• System Integration: Connecting and testing the control unit and specialised air-blending systems.
• Ventilation Check: Verifying the natural multi-vent airflow system to ensure optimal climate balance inside the cabin.

4. Electrical Supply Requirements

Outdoor saunas are high-load appliances that require professional electrical planning. All electrical work is the customer's responsibility and must be carried out by a certified electrician to ensure safe, compliant operation in year-round weather conditions.

Key electrical considerations:

• Dedicated Power Supply: A dedicated circuit sized specifically for your chosen heater model's kW output.
• Armoured Cabling: Steel Wire Armoured (SWA) outdoor-rated cabling must be used for the run from your main consumer unit to the sauna.
• Safety Protection: The circuit must feature appropriate RCD protection and correctly rated fuses.
• Isolation: A weatherproof rotary isolation switch must be installed near the sauna for safe maintenance and emergency shut-off.

5. Commissioning & Final Handover

Once the unit is placed and the electrical connections are live, the final commissioning phase begins to ensure everything operates flawlessly.

Commissioning includes:

• Heater & Air-Blending Test: Running the heater and climate-balancing systems to verify temperature and airflow.
• Lighting Checks: Testing the integrated LED lighting, including dimming functions.
• Control Unit Walkthrough: Guiding how to use your digital control unit (including Wi-Fi or mobile app integration, if applicable).
• Safety & Maintenance Briefing: A quick overview of best practices for keeping your sauna in pristine condition.

Once these checks are complete, you are ready to use your luxury outdoor spa with complete confidence!

Sauna Air Saunas come with a 2-year manufacturer’s warranty, ensuring peace of mind and long-lasting quality. This warranty covers defects in materials and workmanship under normal residential use, starting from the date of delivery.

Covered under the warranty are the structural CLT (Cross Laminated Timber) panels, Thermoalder benches and seating, as well as all factory-installed systems and components. This includes the heater, ventilation system, and all electrical systems with dimmable LED lighting.

Please note, the warranty does not cover issues arising from improper installation, normal wear and tear (such as minor wood warping or discolouration), neglect, misuse, poor maintenance, or damage caused by environmental factors like storms or excessive snow. It also excludes unauthorised modifications or the addition of third-party products after delivery.

Should a fault occur, all warranty claims must be submitted directly to Balance Recovery within 30 days of the issue being discovered. Claims must include a detailed description and clear photographs of the defect. Any repair work must be carried out either by Sauna Air or an authorised service partner unless agreed otherwise in writing.

For the first 12 months following delivery, all repair, replacement, shipping, and labour costs are fully covered. From months 13 to 24, replacement parts are provided free of charge; however, shipping and labour costs may apply.

This warranty is non-transferable and applies only to the original purchaser at the original installation address. Sauna Air liability under this warranty is limited to the original purchase price of the sauna and does not extend to any indirect or consequential damages.

Returns and Refunds Policy for Made-to-Order Saunas

We take pride in delivering high-quality, made-to-order saunas designed to meet your unique specifications. Because each sauna is individually crafted, our returns and refund policy reflects the bespoke nature of these products.

Why Returns Are Limited for Made-to-Order Saunas

Each sauna is custom-built according to specific customer requirements. As these items cannot be resold or restocked, we are unable to accept returns or offer refunds once the production process has begun.

Please review all details of your order carefully before confirming, including dimensions, features, and finishes.

• Our Policy in Detail: Customisation Acknowledgement: By placing an order, you acknowledge that your sauna is a bespoke product created to your specifications.
• Non-Returnable Items: Once production has commenced, cancellations, returns, or refunds are not permitted unless the product arrives defective or damaged.
• Damaged or Faulty Products: If your sauna arrives with visible damage or a manufacturing defect, please notify us within 48 hours of delivery.

We will assess the issue and may provide a repair, replacement, or refund, depending on the circumstances.

Order Review

We strongly recommend verifying all measurements and customisation details before confirming your order.

• Right to Cancel (Before Fabrication): You may cancel your order before fabrication begins, subject to an administrative fee.
• Relevant Consumer Laws: This policy is designed in accordance with UK consumer protection laws, including the Consumer Rights Act 2015. Products must be of satisfactory quality, fit for their intended purpose, and accurately described. If your sauna fails to meet these standards, we will take appropriate action to resolve the issue.
• Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013: Bespoke and made-to-order items are exempt from the standard 14-day cancellation period for online purchases. However, your rights remain protected if the product is faulty or does not conform to the agreed specifications.

Contact Information

If you have any questions or concerns about your order, please contact us at contact@balancerecovery.co.uk. We’re here to assist and ensure your satisfaction with our products.

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