Harvia Alpina View Medium Warranty
Your Harvia Alpina View Medium (model ALP-M-V-DGR) is a five-person insulated outdoor element cabin, built in Nordic Spruce with Linden benches and a double-glazed grey panorama glass, and supplied with a choice of the Harvia Linear 18 wood-burner or the Cilindro PC110E 11 kW electric heater with Fenix control. Caring for it correctly keeps your cover valid and your cabin performing for years to come. Nothing in this document affects your statutory rights under the Consumer Rights Act 2015.
1.Coverage Tiers
Your level of cover depends on how the cabin is installed.
Pathway A: Professional Installation Service. Where the cabin is assembled and installed by Balance Recovery's professional installation service, you receive a 2-year comprehensive structural and cabin warranty (covering the Nordic Spruce frame, cabin construction and assembly workmanship against manufacturing defects) together with a 2-year Harvia hardware warranty (covering the heater and control unit). This is consistent with Harvia's official domestic warranty term of 2 years for correctly and professionally installed sauna cabins.
Pathway B: Independent Carpenter or Self-Assembly. Where the cabin is assembled by an independent third party or by the owner, cover is limited to a 1-year parts-only warranty on the Harvia hardware. Structural alignment, weather-sealing and glass integrity become the responsibility of the party carrying out the assembly. All periods run from the date of original purchase. Warranty and maintenance services do not extend or renew the periods.
2. Activation and the 7-Day Rule
The Alpina View Medium is a timber structure that must be protected from the elements from the outset. Within 7 days of assembly you must apply a breathable, weatherproof timber treatment to all external timber and fully weatherproof the roof. You must also inspect the cabin on delivery. Any transit or storage damage, and any visible defect, must be reported to Balance Recovery in writing immediately, and no later than 7 days after delivery, in line with Harvia's condition for reporting transport and storage damage. As a consumer you should report any defect within a reasonable time of discovery, and no later than two months from when the defect became, or should have become, apparent. Failure to seal the timber and weatherproof the roof within the 7-day window voids claims for timber checking, warping or joint separation.
3. Electrical Compliance
For the electric heater configuration, all electrical work must be carried out by a qualified, registered electrician and connected to the mains in accordance with Harvia's installation manual and BS 7671. An Electrical Installation Certificate (EIC) must be issued. Internal high-temperature wiring must use heat-resistant SiHF-JB silicone cable; standard PVC cable is not suitable and voids electrical cover. Harvia requires that proof of certified installation is presented, and Balance Recovery reserves the right to request the EIC before processing any electrical or heater claim. This mirrors Harvia's own condition that electrical products be installed by an authorised professional electrician with proof provided.
4. Glass Clause
The double-glazed grey panorama glass must be inspected within 24 hours of delivery any transit damage must be reported in writing within that window. Thereafter, cover extends to manufacturing stress fractures in the glazing. It does not extend to impact damage or thermal-shock damage caused in use. This glass clause is a Balance Recovery range provision; Harvia's own warranty expressly covers sauna doors and hinges as part of the cabin's manufacturing-defect cover.
5. Usage and Maintenance
To keep your cover valid, the cabin must be used, operated and maintained in accordance with Harvia's installation and operating manuals. In particular use the cabin only for its intended purpose and within its design conditions keep intake and exhaust ventilation unobstructed at all times; Re-treat the external timber periodically so it remains sealed and weatherproof use only sauna stones recommended by the heater manufacturer, piled loosely to allow airflow and clean using appropriate sauna cleaners, never a pressure washer.
6. Limitations and Exclusions
The warranty does not cover wear-and-tear parts, including heating elements, sauna stones, light bulbs, timers and relays; natural characteristics of timber, including colour change, pitch, minor cracks and checking, and movement such as shrinkage or swelling arising from the natural properties of the wood misuse, accident, extraordinary stresses or non-intended use damage or discolouration of timber caused by inadequate ventilation or an unsuitable installation site; unauthorised repair or modification, or the use of non-original Harvia spare parts, or removal or damage of product identification or safety markings transit or incorrect storage damage (see the inspection requirements in sections 2 and 4) and indirect or consequential losses. Commercial use carries different, shorter terms. Under Harvia's official terms, commercial (non-consumer) use of a sauna cabin is warranted for 1 year for manufacturing defects. Cover is voided if the cabin's main purpose changes between domestic and commercial use.
