Harvia Sauna Heaters — Returns & Refunds Policy
At Balance Recovery we want you to be completely happy with your purchase. If you change your mind, the following returns policy applies to our range of Harvia sauna heaters. It is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Your 14-Day Return Window
You may request a return within 14 days of receiving your Harvia sauna heater. To start a return, contact us at contact@balancerecovery.co.uk with your order number and details before sending anything back.
2. Condition & Packaging
To be eligible for a return, the heater must be unused and unopened, in its original, undamaged packaging, complete with all components, fittings, control units, stones and documentation included. Heaters that have been installed, wired in, used, or removed from their original packaging cannot be returned under this change-of-mind policy (your statutory rights for faulty goods are unaffected — see section 6).
3. Return Shipping
You are responsible for the cost of returning the goods. We recommend using a tracked, insured service suitable for a heavy item, as the heater remains your responsibility until it reaches our warehouse. Please retain your proof of postage.
4. Inspection on Return
Once your return arrives at our warehouse it will be inspected to confirm its condition and that it is complete. We aim to complete this inspection promptly and will keep you informed throughout.
5. Your Refund
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If, on inspection, the heater is returned complete and undamaged in its original condition, we will issue a full refund.
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If any part of the heater is found to be missing or damaged on inspection, the cost of the missing or damaged part(s) will be deducted from your refund, and the remaining balance refunded to you.
- Refunds are issued to the original payment method once the inspection is complete.
6. Faulty, Damaged or Incorrect Goods
This change-of-mind policy is separate from your rights if goods arrive faulty, damaged in transit, or not as described. Any missing, damaged or incorrect parts should be reported promptly on delivery (please refer to the product's manufacturer's warranty for the reporting timeframe). Where goods are faulty or damaged in transit, you will not be charged for return shipping, and we will arrange repair, replacement or refund in accordance with your statutory rights.
7. How to Request a Return
Email contact@balancerecovery.co.uk with your order number, the item(s) you wish to return, and the reason. We will confirm the return address and next steps before you send anything back.
8. Your Statutory Rights
Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; under the Consumer Contracts Regulations 2013 you have cancellation rights for most items bought at a distance. This policy is provided in addition to those rights.
Resources
Harvia Cilindro Instructions For Installation And Use
Harvia Spare Parts
EU Declaration Of Conformity
Harvia Cilindro (2D)
Harvia Cilindro (3D)