Which sauna/Ice bath/Hot tub is best for me?

The best product depends on your available space, whether it will be used indoors or outdoors, how many people will use it, and what features matter most such as heating performance, insulation, filtration, and controls. If you're unsure, take our product quiz or contact us and we'll recommend the best option for your goals and budget.

Do you supply products for homes and commercial venues (gyms/spas/wellness facilities)?

Yes — we supply products for both home users and commercial settings, including gyms, studios, spas, wellness clinics, and hospitality venues. If you're buying for commercial use, contact us or book a consultation so we can recommend suitable models and help you choose the right specification.

Do you offer a price match guarantee? How does it work?

Yes — we offer a Price Match Guarantee. If you find the same product available at a lower price elsewhere, contact us with the details and we'll review it and do our best to match it, subject to availability and like-for-like terms.

Is delivery free to Mainland UK?

Delivery is free to Mainland UK, as outlined in our Shipping Policy. For remote areas or special delivery requirements, additional charges may apply. This will be detailed in the buying guide or product page, and we will confirm this where relevant.

What is your standard returns window?

Return windows vary by brand. Our standard returns period is outlined in our Refund Policy. In some cases, you may request a return within 30 days of receiving your order, subject to conditions.

Can I cancel my order? What happens if it’s already dispatched?

You may request cancellation depending on the order status. If the order has not yet been put into production, we can usually cancel it subject to deposit or made-to-order terms and an administration fee. If the order has already been dispatched, cancellation may not be possible and the order may need to be handled as a return with delivery or collection fees potentially applying.

How can I contact you (phone / WhatsApp / email) and when do you reply?

You can contact us via phone, email, live chat, or WhatsApp through our contact page. We aim to respond as quickly as possible during business hours. For urgent queries such as delivery issues or damaged goods, please include your order number for faster support.

Can I schedule a discovery call before ordering?

Yes — we're happy to help you choose the right product before you purchase. Visit our Contact Us page to schedule a call, and we'll walk you through the best options based on your space, goals, and budget. You can also contact us via phone, email, live chat, or WhatsApp.

Bespoke Outdoor Saunas

Bespoke Outdoor Saunas

Your Bespoke Outdoor Wellness Journey Starts Here

To bring your vision to life, we first need to understand the unique ideas and parameters of your space. This brief 3-minute questionnaire lays the essential groundwork upfront, allowing our team to arrive at your consultation fully prepared to dive deeper into the finer details of your design from the start.

Start Your Journey

A Simplistic Sanctuary: The Bespoke Mid-Grey Garden Sauna

For this client, the goal was simple yet profound: to create a private sanctuary at the bottom of their garden where they could effortlessly unwind on a daily basis. They desired a luxury outdoor sauna that embraced a "simplistic but effective" philosophy—a space that felt deeply traditional but was outfitted with high-end, modern comforts. Our team worked closely with them to design a bespoke garden sauna that seamlessly blended into their outdoor landscape while offering a premium, daily retreat from the outside world.

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A Masterpiece in the Frost: The Panoramic Bespoke Outdoor Sauna

True luxury is about harmonising with your environment. When this client approached us for a bespoke outdoor sauna, they possessed a property with truly extraordinary, uninterrupted views that shifted beautifully across the four seasons. They had already selected a very special, highly specific location on their grounds designed to capture the absolute best visual angle of the landscape. Their vision was clear: they wanted a spacious, traditional thermal sanctuary that acted as a living piece of art—a space where they could immerse themselves in profound thermal therapy while watching the weather roll in.

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Complete your initial design questionnaire.

Your Bespoke Vision, Realised in Five Precise Steps

The Foundation

To bring your vision to life, we first need to understand the unique requirements and aspirations of your space. This brief 3-minute questionnaire lays the essential groundwork upfront, allowing our expert team to arrive at your consultation fully prepared to dive deeper into the finer details of your design from the very start. By sharing your initial preferences and site goals, you enable us to streamline the creative process, ensuring that every subsequent step is perfectly aligned with your personal aesthetic and functional needs.

The Discovery

We dedicate this session entirely to your vision. With the foundational groundwork laid, we will explore premium exterior and interior material preferences, electrical supply, refine the structural footprint within your landscape, and establish the optimal heating and airflow dynamics for an outdoor environment. By assessing your specific usage, site readiness, and access requirements, we use these insights to begin crafting a bespoke project roadmap tailored exclusively to your property.

The Architecture

With a clear understanding of your vision, our team moves into the technical design phase. We step back to develop precise architectural drawings, calculate exterior thermal dynamics, and compile a comprehensive project specification that accounts for groundwork, insulation, and structural weatherproofing. This crucial preparatory stage ensures your freestanding sanctuary is engineered for year-round perfection before any physical work begins.

Build & Installation

Each outdoor sauna is handcrafted by our team of specialists, designed to integrate seamlessly with your surroundings & exterior architecture. Engineered to withstand the elements while maintaining perfect internal tolerances, this highly tailored approach ensures a truly bespoke retreat that is entirely unique to your grounds. Once this phase is complete, your sauna is ready for delivery. Once delivered, our team will fully install the sauna & ensure everything is ready for your first sauna session.

Handover & Commercial Aftercare

We believe the handover is just the beginning of your journey. To guarantee a seamless experience, we provide expert guidance on optimal sauna mastery and offer tailored maintenance packages. Our specialised aftercare team is dedicated to the longevity of your suite, providing the technical oversight and preventative care necessary to ensure your wellness space performs flawlessly, season after season.

Start Your Journey

What we build: Our Custom Saunas

Every custom built sauna we deliver is driven by purpose: how it will be used, where it will live, and the experience it’s meant to create. These are the three core formats we build, each one shaped by what the client and the space actually need.