Which sauna/Ice bath/Hot tub is best for me?

The best product depends on your available space, whether it will be used indoors or outdoors, how many people will use it, and what features matter most such as heating performance, insulation, filtration, and controls. If you're unsure, take our product quiz or contact us and we'll recommend the best option for your goals and budget.

Do you supply products for homes and commercial venues (gyms/spas/wellness facilities)?

Yes — we supply products for both home users and commercial settings, including gyms, studios, spas, wellness clinics, and hospitality venues. If you're buying for commercial use, contact us or book a consultation so we can recommend suitable models and help you choose the right specification.

Do you offer a price match guarantee? How does it work?

Yes — we offer a Price Match Guarantee. If you find the same product available at a lower price elsewhere, contact us with the details and we'll review it and do our best to match it, subject to availability and like-for-like terms.

Is delivery free to Mainland UK?

Delivery is free to Mainland UK, as outlined in our Shipping Policy. For remote areas or special delivery requirements, additional charges may apply. This will be detailed in the buying guide or product page, and we will confirm this where relevant.

What is your standard returns window?

Return windows vary by brand. Our standard returns period is outlined in our Refund Policy. In some cases, you may request a return within 30 days of receiving your order, subject to conditions.

Can I cancel my order? What happens if it’s already dispatched?

You may request cancellation depending on the order status. If the order has not yet been put into production, we can usually cancel it subject to deposit or made-to-order terms and an administration fee. If the order has already been dispatched, cancellation may not be possible and the order may need to be handled as a return with delivery or collection fees potentially applying.

How can I contact you (phone / WhatsApp / email) and when do you reply?

You can contact us via phone, email, live chat, or WhatsApp through our contact page. We aim to respond as quickly as possible during business hours. For urgent queries such as delivery issues or damaged goods, please include your order number for faster support.

Can I schedule a discovery call before ordering?

Yes — we're happy to help you choose the right product before you purchase. Visit our Contact Us page to schedule a call, and we'll walk you through the best options based on your space, goals, and budget. You can also contact us via phone, email, live chat, or WhatsApp.

Poolex

Discover Poolex, a specialist range of inverter heat pumps designed to provide efficient and reliable heating for spas and hot tubs. The collection features 5kW and 7kW Poolex Ice Spa heat pumps, offering practical heating solutions for maintaining comfortable water temperatures.

Designed for modern spa and hot tub systems, Poolex heat pumps combine inverter technology with dependable performance, making them a smart choice for home wellness spaces and spa installations. Explore the Poolex collection at Balance Recovery and find the right heat pump for your spa or hot tub.

Poolex Ice Spa 5kW Inverter Heat Pump for Spas and Hot Tubs GTIN: PC-ICESPA

£1,442.00

Finance from £120.16/mo

Poolex Ice Spa 7kW Inverter Heat Pump for Spas and Hot Tubs PC-ICESPA

£1,545.00

Finance from £128.75/mo

Technical Notes

Frequently Asked Questions

What are Poolex heat pumps used for?

What Poolex heat pumps are available?

What is an inverter heat pump?

Which Poolex heat pump should I choose?

Are Poolex heat pumps suitable for hot tubs?

Are Poolex heat pumps suitable for home spas?

Where can I buy Poolex heat pumps in the UK?

WHAT OUR CUSTOMERS HAVE TO SAY

From solo recovery seekers to families transforming their wellness routines together, our customers are experiencing real results. Here’s what they had to say after bringing Balance Recovery into their lives.

NEVER SKIP YOUR RECOVERY

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