Woodchop Outdoor Sauna Range — Manufacturer's Warranty
This manufacturer's warranty is provided by Oasis Outdoor Living UK Ltd (the manufacturer). Balance Recovery is your authorised retailer for the Woodchop Outdoor Sauna range and your first point of contact for any warranty claim.
Every sauna in the Woodchop Outdoor Sauna range has been crafted from premium thermowood and timber to deliver exceptional performance, reliability and years of authentic sauna enjoyment. To reflect our confidence in the quality of every cabin, Oasis Outdoor Living UK Ltd provides the following manufacturer's warranty for saunas installed for private domestic use within the United Kingdom. This warranty applies across the sauna range and, where relevant, references your Harvia heater and control unit.
1 Year Warranty on the Timber & Cabin Structure
The timber cabin structure, supporting framework, benches, door and glazing frames are warranted by Oasis Outdoor Living UK Ltd against defects in materials or workmanship that affect the structural integrity of the sauna under normal residential use. Timber is a natural material: normal movement, expansion and contraction, colour change, resin bleed and weathering are inherent characteristics of the material and are not considered defects.
2 Year Warranty on the Harvia Heater & Control Unit
Your Harvia heater and control unit carry the Harvia manufacturer's warranty against defects in materials or workmanship for a period of 2 years. This cover is conditional on the heater being installed and connected by a qualified electrician in accordance with BS 7671 (the IET Wiring Regulations). Arranging this installation is the responsibility of the customer, and a valid Electrical Installation Certificate (EIC) may be required to support any warranty claim relating to the heater, control unit or electrical connection.
Warranty Registration
To receive the full benefits of this warranty, your sauna should be registered within 14 days of delivery. Failure to register within this period will reduce the timber and cabin structure warranty to the statutory minimum from the original date of delivery. Proof of purchase is required for all warranty claims. Please retain your Harvia documentation and your Electrical Installation Certificate (EIC), as these may be required to support a heater or electrical warranty claim.
Reporting Transit Damage
Any missing, damaged or incorrect parts should be reported to your authorised retailer within 3 days of delivery. Failure to report transit damage within this period may affect your entitlement to a warranty claim relating to those items.
Making a Warranty Claim
Please contact the authorised retailer from whom your sauna was purchased — Balance Recovery (contact@balancerecovery.co.uk). If you are unable to obtain assistance from your retailer, please contact:
Oasis Outdoor Living UK Ltd Unit 9 Albert Martin Business Park Kirkby Road Sutton-in-Ashfield Nottinghamshire NG17 1GZ
Warranty claims should be submitted within 30 days of discovering the fault and should include:
- Proof of purchase.
- Product serial number (or photograph of the product identification label) and, for heater claims, the Harvia model and serial number.
- A description of the fault.
- Photographs or videos showing the issue.
- Installation photographs where requested.
- For any heater, control unit or electrical claim, a copy of the Electrical Installation Certificate (EIC) confirming installation by a qualified electrician in accordance with BS 7671.
Oasis Outdoor Living UK Ltd reserves the right to inspect the product or request additional information before approving any warranty claim. Claims relating to the Harvia heater and control unit are assessed under the Harvia manufacturer's warranty. Where a warranty claim is accepted, Oasis Outdoor Living UK Ltd may authorise a repair or replacement of the defective component at its discretion. Customer-replaceable components may be supplied directly where appropriate. Replacement warranty parts are normally dispatched within 48 hours of an approved claim, subject to stock availability.
Where additional investigation is required, Oasis Outdoor Living UK Ltd reserves the right to appoint an authorised representative or independent inspector to assess the product. Travel or call-out charges may apply where the installation falls outside an authorised retailer's normal service area or where the reported fault is found not to be covered by this warranty.
Warranty Limitations
This warranty applies only to the original purchaser and only while the sauna remains installed at its original domestic installation address within the United Kingdom. The warranty period begins on the original date of delivery. The sauna must be installed, operated and maintained in accordance with the installation, operating and maintenance instructions supplied with the product.
This warranty does not cover defects, failures or damage resulting from:
- Normal wear and tear, cosmetic ageing, fading or surface marks.
- Natural timber movement, expansion, contraction, splitting, warping, resin bleed, colour change or weathering inherent to a natural material used outdoors.
- Failure to treat, seal, oil or otherwise maintain the timber as recommended in the supplied instructions.
- Improper installation, relocation or transportation.
- Installation or electrical connection of the Harvia heater or control unit by anyone other than a qualified electrician working in accordance with BS 7671, or the absence of a valid Electrical Installation Certificate (EIC).
- Misuse, abuse, negligence or accidental damage.
- Commercial, rental or public use.
- Failure to follow the installation, operating or maintenance instructions.
- Exposure to extreme weather, standing water, flooding, freezing, power surges or other events beyond reasonable control.
- Repairs or servicing carried out by anyone other than Oasis Outdoor Living UK Ltd, Harvia, or an authorised service representative.
- Unauthorised alterations or modifications.
- Continued use of the sauna or heater after a fault has become apparent.
- The use of non-approved replacement parts or accessories.
- Damage occurring during transportation by anyone other than Oasis Outdoor Living UK Ltd or an authorised retailer.
This warranty is limited to defects arising from manufacturing or material faults and does not include labour charges, transportation, crane hire, removal, reinstallation or consequential losses unless required by applicable law. Replacement components supplied under this warranty remain covered only for the unexpired balance of the original warranty period.
Genuine Parts & Accessories
To ensure optimum safety, reliability and long-term performance, only genuine replacement parts and Oasis Outdoor Living approved accessories should be used, and only genuine Harvia parts should be fitted to the Harvia heater and control unit. The use of non-approved replacement parts or accessories may invalidate this warranty where they are found to have contributed to the failure.
Service Commitment
Upon receipt of all required warranty information and supporting documentation, Oasis Outdoor Living UK Ltd aims to acknowledge warranty claims within two working days. Our experienced after-sales team will keep customers informed throughout the warranty process and work to resolve approved warranty claims as quickly as possible.
Consumer Rights
This manufacturer's warranty is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.
For genuine replacement parts, approved accessories or further assistance, please contact your authorised retailer, Balance Recovery (contact@balancerecovery.co.uk).