Week End Garden Leisure 330 | 3-Person High-Efficiency Hot Tub

Garden Leisure 330: Technical Specifications

Buying & Installation Guide: Garden Leisure 330

Model: 330 | 3-Person Compact Luxury Spa

1. Place Your Order & Site Check

• The Access Video: The 330 is remarkably compact at 200cm x 150cm. However, because it is a rigid unit, we require a video of your garden access. We look for tight corners or low-hanging eaves that might obstruct the path to your base.
• The Metrics: With a height of just 78cm, this is one of our most accessible tubs, often sliding through standard side gates where deeper models fail.

2. Navigating Your Property

• Pathway Width: Minimum 830mm (78cm depth + 50mm buffer).
• Low-Profile Advantage: Because this tub is under 80cm high, it is the "king of tight spaces." If your gate is standard width, the 330 is likely your best fit.

3. Proactive Delivery Scheduling

We know that clear communication is essential for a smooth installation. We don't just "show up"—we keep you informed every step of the way:

• The Journey: Once your order is processed, our logistics team will provide regular updates as your spa moves through our final quality control and wet-testing phase.
• The Booking: We will contact you well in advance to agree on a delivery date that works for your schedule.
• On the Day: On your scheduled installation day, our team will give you a personal courtesy call one hour before arrival. This allows you to make any final arrangements and ensures you aren't stuck waiting around.

4. Site Preparation

• The Base: A solid, level foundation is required (concrete, paving, or structural decking).
• Weight Factors: At only 230kg dry, it is lightweight for transit, but once filled, it weighs approximately 814kg. Your base must be rated for this load.
• Vertical Clearance: If moving the tub on its side, ensure you have 2200mm of height clearance along the path.

5. Electrical Supply (16 Amp HARDWIRED)

The Garden Leisure 330 is a high-performance unit that requires a dedicated power supply.

• The Requirement: A dedicated 16 Amp hardwired feed.
• Professional Consultation Required: Property requirements and domestic wiring vary significantly. You must consult a qualified, registered electrician to assess your home’s load capacity.
• Our Responsibility Boundary: We are spa technicians, not electricians. We are not responsible for installing the appropriate electrical supply. Your electrician must install an IP65 waterproof rotary isolator with a 5m SWA cable "tail" ready for our arrival.

6. Water & Sanitation

• Filling: Requires a garden hose (Volume: 584 Litres—one of our fastest-filling models).
• Crystal Clear Water: Includes an Ozone Generator and an Antibacterial Ultrafiltration cartridge as standard to keep maintenance at a minimum.

7. Delivery, Installation & Handover

• Professional Positioning: We position the spa and install the included thermal blanket and hard cover.
• Chromotherapy Demo: We will walk you through the 10-point LED lighting system, showing you how to set the mood for your evening soak.
• The "Total Massage" Test: We test all 30 hydrotherapy jets and the 2-speed pump to ensure your dual-lounger experience is perfect from the first minute.

Quick Specifications Table

Technical Electrical Brief: Garden Leisure 330

Category: Requirement: 16 Amp Dedicated Supply

To ensure your Garden Leisure 330 is commissioned and ready for use on delivery day, a certified electrical supply must be installed prior to our arrival.

IMPORTANT: PROPERTY REQUIREMENTS VARY. Domestic wiring standards and consumer unit capacities differ significantly from home to home. You must consult a qualified, registered electrician to conduct a site-specific assessment of your property’s electrical infrastructure.

1. Professional Responsibility & Boundaries

To ensure a safe and professional installation, please note the following:

• OUR ROLE: We are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal control pack.
• YOUR ROLE: You are responsible for providing the appropriate electrical supply. We are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators. This work must be completed and tested by your electrician before we arrive.

2. The Specification (16 Amp Performance)

The Garden Leisure 330 is a high-performance spa featuring 30 hydrotherapy jets and a 2kW heater. A dedicated 16 Amp supply is required to ensure the heater can stay active while the pump is running on its high-speed massage setting.

3. Installation Mandatory Requirements

• Rotary Isolator: A waterproof IP65-rated rotary isolator must be installed. For safety and compliance, this must be positioned between 2 and 3 metres from the spa.
• The "Tail" Cable: Your electrician must provide a length of 3-core SWA Armoured Cable connected to the load side of the isolator.
• Required Length: Please leave at least 5 metres of spare cable coiled at the isolator location. Our team will route this to the spa for the final connection.
• No Plug & Play: This spa is a hardwired 16 Amp unit. It must never be connected via an extension lead or a standard 13A household socket. Doing so is a significant fire risk and will void your warranty.

4. Arrival Readiness

Our delivery team is on a strict schedule to ensure all customers receive their "one hour before arrival" courtesy call. If we arrive and the electrical supply is not ready, is under-rated, or is unsafe:

1. We will not make the electrical connection. 
2. The spa will be left empty and cannot be tested or commissioned.

A Return Visit Fee will be charged to come back and complete the connection once your electrician has provided the correct supply.

Delivery & Installation Protocol: Garden Leisure 330

Model: 330 | 3-Person Compact Luxury Spa

This protocol ensures that the Garden Leisure 330—a precision-engineered rectangular spa—is commissioned with the professional care required for a high-performance 16 Amp system.

1. Professional Arrival & Final Countdown

• One-Hour Courtesy Call: As part of our commitment to keeping you updated, our team will call you one hour before arrival. We ensure you are ready and the site is clear before our vehicle pulls up.
• Compact Access Navigation: At just 78cm high, the 330 is designed for narrow access. We use specialised upright dollies to manoeuvre through garden gates. Despite its low profile, we remain vigilant for any "pinch points" identified in your access video.

2. Precision Placement & Footprint Alignment

• Base Validation: We verify that your base is level. For a rectangular spa with dual loungers, an even surface is essential for correct water levels over the shoulder jets and to ensure the Antibacterial Ultrafiltration system operates at peak efficiency.
• Optimal Orientation: We consult with you on the best placement for the Gecko Easy4 Topside Controls. Most customers prefer the controls facing the house or the main entry point of the garden for easy temperature adjustments.

3. Electrical Connection (The 16 Amp Standard)

• Hardwired Commissioning: Our technicians will connect the spa to your pre-installed 16 Amp dedicated supply. We ensure the Gecko Y2 control pack is securely wired to handle the simultaneous load of the 2kW heater and the 2HP pump.
• Safety Audit: We perform a full continuity and safety check on the electrical glands and internal connections before energising the unit.

4. Hydraulic Setup & Multi-Stage Filling

• Filter-First Filling: We fill the 584-litre tank through the antibacterial filter housing. This "bottom-up" fill method is the best way to prevent airlocks in the 30-jet system and ensures the pump primes instantly.
• Ozone Priming: We verify the Integrated Ozonator is active. This starts the water purification process immediately, ensuring your first soak is in crystal-clear water.

5. Performance Testing & Feature Briefing

• 30-Jet Hydro-Test: We activate the 2-speed pump to test all 30 massage jets. We’ll show you how to use the 3 air regulators and diverters to customise the pressure between the two loungers.
• Chromotherapy Walkthrough: We demonstrate the 10-point LED lighting system, showing you how to cycle through colours to find your "Zen."
• System Education: We brief you on the Gecko control panel, setting your filtration cycles to ensure the ultrafiltration cartridge keeps the water pristine with minimal effort.

6. Final Handover & Zero-Trace Clean

• Site Restoration: We remove all transit packaging, pallets, and protective films. We leave your garden exactly as we found it, but with a new luxury retreat ready to go.
• Chemical Orientation: We provide a final briefing on maintaining the antibacterial filter and the simple chemical steps needed for a low-volume spa.

Our Installation Completion Checklist

• Precision Levelling: Verified for even water displacement across loungers.
• Hydraulic Integrity: All 30 jets and air regulators tested.
• Electrical Safety: Hardwired 16A connection verified and sealed.
• Sanitation Audit: Ozonator and Antibacterial filter confirmed.
• Owner Handover: Full feature demonstration and courtesy call completed.

Warranty Statement: Garden Leisure 330

Model: 330 | 5-Year Structural & 2-Year Equipment Guarantee

The Garden Leisure 330 is built to exacting standards, combining high-performance hydrotherapy with a compact, elegant design. This warranty ensures your investment is protected, provided the spa is installed and maintained in accordance with our professional guidelines.

1. Tiered Warranty Coverage

• 5-Year Shell Structure Warranty: Guaranteed against water loss due to defects in the structural integrity of the spa shell for five years.
• 5-Year Acrylic Surface Warranty: Guaranteed against blistering, cracking, or delaminating of the interior acrylic surface for five years.
• 2-Year Equipment & Controls Warranty: Covers the Gecko/Balboa Control Pack, 2-speed pump, and the Topside Control Panel against manufacturing defects and electrical failure.
• 2-Year Plumbing & Components Warranty: Covers the internal pipework, jet housings, and seals against leaks and manufacturing defects.
• 1-Year Luxury Amenities: Covers the 10-point LED Chromotherapy system, the Integrated Ozonator, and the Headrests.

2. MANDATORY: Electrical & Infrastructure Compliance

Every property is unique, and requirements vary significantly. The validity of this warranty—specifically the 2-year equipment tier—is strictly dependent on the following:

• Qualified Consultation Required: You must consult a qualified, registered electrician to assess your property’s load capacity and consumer unit. This ensures the 16 Amp supply is safe for your specific home environment.
• Professional Boundary: Our installation team are spa technicians, not electricians. We are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply. Our role is limited to the final connection from your pre-installed, pre-tested isolator.
• Supply-Related Damage: Any damage to the control board, heater, or pump caused by an inadequate supply, "voltage drop," or incorrect wiring at the property is not covered under this warranty. Using extension leads or 13A "Plug & Play" conversions will immediately void the 2-year equipment guarantee.

3. Owner Maintenance & Exclusions

• Surface Care: The 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning chemicals.
• Chemical Balance: Imbalanced water (high acidity or excessive chlorine) can corrode the 2kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your 2-year equipment cover.
• Winterisation: Damage caused by frozen water in the plumbing lines is a "user-maintenance" issue and is excluded from the plumbing warranty. Ensure the spa is kept powered on or is professionally winterised during freezing months.

• Service Access: The owner must provide clear access to all service panels. We are not responsible for costs related to removing decking or permanent landscaping to facilitate warranty repairs.

Warranty Summary Checklist

• Shell Structure: 5-Year Protection.
• Acrylic Surface: 5-Year Protection.
• Pumps & Electronics: 2-Year Protection.
• Plumbing & Seals: 2-Year Protection.
• Ozone & LEDs: 1-Year Protection.

Weekend Range — Returns & Refunds Policy

At Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.

1. Eligibility — Special Orders and Hot Tubs

• Special Orders: Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.
• Hot Tubs: As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.
• Change of Mind: Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a "change of mind".
• Accuracy: Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.

2. Order Cancellations and Amendments

• Cancellation Window: You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.
• After Confirmation: Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.
• Accuracy Check: Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.

3. Reporting Transit Damage or Missing Items

• Inspect on Delivery: Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.
• Timeframe: Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.
• Evidence: Email contact@balancerecovery.co.uk with clear photographic or video evidence of the damage or shortage, together with your order details.

4. Claim and Assessment Procedure

• Submission: Send your report, proof of purchase and delivery date, and supporting photographs or video to contact@balancerecovery.co.uk.
• Assessment: We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.
• Outcome: Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.

5. Refund and Replacement Conditions

• Covered Circumstances: Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.
• Not Covered: Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.
• Remedy: Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.

6. Statutory Rights and Compliance

• Consumer Contracts Regulations 2013: Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.
• Consumer Rights Act 2015: Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.

7. Contact and Support Email

contact@balancerecovery.co.uk — we aim to respond within one business day.

User Manual