Week End 645 | 6-Person High-Performance 32A Hot Tub

Specifications Week End 645 Hot Tub

Buying & Installation Guide: Week End 645

Model: 645 | 6-Person High-Performance 32A Spa

1. Place Your Order & Site Check

• The Access Video: The 645 is a large-format square spa (215cm x 215cm). We require a video of your garden access. Because of its 2.15m length, we must ensure there is sufficient "swing room" around house corners and no height obstructions under 86.5cm (plus dolly height).
• The Metrics: This is a substantial unit. If your side path has any permanent obstacles (AC units, gas meters), please highlight these in your video.

2. Navigating Your Property

• Pathway Width: Minimum 920mm (86.5cm height + 55mm buffer).
• Vertical Clearance: When turned on its side for transport, the spa stands roughly 225cm high on its dolly. Ensure no low-hanging gutters or tree branches block the path.

3. Proactive Delivery Scheduling

• The Journey: Once your order is confirmed, we track your 645 through our specialised wet-testing and detailing phase.
• The Booking: Our logistics team will coordinate a delivery date that minimises disruption to your week.
• On the day, you will receive a personal courtesy call one hour before arrival. We respect your time and ensure you are ready for the final installation.

4. Site Preparation

• The Base: A 32A spa of this size requires a perfectly level, reinforced foundation (concrete pad or structural decking).
• Weight Factors: At 290kg dry and holding 1,114 litres of water, the total weight exceeds 1,400kg plus bathers. Your base must be rated for this significant load.

5. Electrical Supply (32 Amp HARDWIRED)

The Week End 645 is a high-amperage machine.

• The Power: Requires a dedicated 32 Amp hardwired supply. This allows both 2HP pumps and the 3kW heater to run at 100% capacity simultaneously.
• Professional Consultation Required: Because property requirements vary, you must consult a qualified, registered electrician to assess your home's total load capacity.
• Boundary of Service: We are spa technicians. We are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply. A 32A isolator must be ready before we arrive.

6. Water & Sanitation

• Filling: Volume is 1,114 Litres. Depending on your water pressure, this will take approximately 90–120 minutes.
• Advanced Sanitation: Equipped with a high-output Ozonizer to keep the water crystal clear even with 6 bathers using the spa regularly.

7. Delivery, Installation & Handover

• Positioning: We expertly place the spa and fit the Midnight Grey cabinet panels and black thermal cover.
• Dual-Pump Test: We activate both 2HP pumps to demonstrate the 45-jet massage array. We will show you how to divert pressure to the "Captain's Chair" or the Lounger.
• Gecko Y2 Briefing: We walk you through the Gecko Y2 control system, setting your 3kW heater to your preferred temperature and programming efficient filtration cycles.

Quick Specifications Table

Technical Electrical Brief: Week End 645

Requirement: 32 Amp Dedicated Supply

To ensure your Week End 645 is commissioned safely and is ready for use on delivery day, a certified 32 Amp electrical supply must be installed prior to our arrival.

IMPORTANT: PROPERTY REQUIREMENTS VARY. A 32 Amp draw is a substantial load on a domestic property. You must consult a qualified, registered electrician to conduct a site-specific assessment of your property’s consumer unit and total load capacity to ensure it can support this spa.

1. Professional Responsibility & Boundaries

To ensure a safe and compliant installation, please note the following:

• OUR ROLE: We are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal Gecko Y2 control pack.
• YOUR ROLE: You are responsible for providing the appropriate electrical supply. We are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators. This infrastructure must be completed and tested by your electrician before we arrive.

2. The Specification (32 Amp High-Performance)

The Week End 645 features twin 2HP pumps and a 3kW heater. A 32 Amp supply is the "gold standard" for this model, allowing you to enjoy a full-strength massage while the heater maintains your water temperature—even in the middle of winter.

3. Installation Mandatory Requirements

• Rotary Isolator: A waterproof IP65-rated rotary isolator must be installed. For safety and emergency access, this must be positioned between 2 and 3 metres from the spa.
• The "Tail" Cable: Your electrician must provide a length of 3-core SWA Armoured Cable connected to the load side of the isolator.
• Required Length: Please leave at least 5 metres of spare cable coiled at the isolator location. Our team will route this into the spa for the final connection.
• Hardwired Only: This spa requires a 32 Amp hardwired connection. It cannot be used with a standard plug or an extension lead. Any attempt to bypass this requirement is a fire risk and will void your warranty.

4. Arrival Readiness

Our delivery team follows a precise schedule to ensure all customers receive their "one hour before arrival" courtesy call. If we arrive and the electrical supply is not ready or does not meet the 32 Amp specification:

1. We will not make the electrical connection.
2. The spa will be left empty and cannot be tested or commissioned.

A Return Visit Fee will be charged to come back and complete the connection once your electrician has provided the correct supply.

Delivery & Installation Protocol: Week End 645

Model: 645 | 6-Person High-Performance 32A Spa

This protocol ensures that your Week End 645—a dual-pump, 45-jet system—is installed with the technical precision required for a 32 Amp heavyweight.

1. Professional Arrival & Final Coordination

• The One-Hour Call: We respect your schedule. Our team will provide a personal courtesy call one hour before arrival to ensure the site is clear and you are ready for the installation.
• Precision Navigation: At 215cm x 215cm, the 645 requires a wide berth. We utilise heavy-duty spa dollies to navigate the 86.5cm depth through your access route. We will carefully cross-reference the path with your provided access video to protect both your property and the spa.

2. Strategic Placement & Structural Check

• Base Validation: With a filled weight exceeding 1,400kg, we verify that your base (concrete or structural decking) is perfectly level. Levelling is critical for the 645 to ensure water displacement is even across all 6 seating positions.
• Orientation Consultation: We consult with you on the best placement for the Gecko Y2 Control Panel to ensure ease of access while maximising the aesthetic of the Midnight Grey cabinet.

3. Electrical Commissioning (32 Amp)

• High-Current Connection: Our technicians perform the final connection to your pre-installed 32 Amp dedicated supply. We ensure the 3kW heater and the Twin 2HP pumps are correctly integrated into the Gecko Y2 control pack.
• Full Load Safety Test: We perform a continuity and safety audit of the internal wiring, ensuring the 32A draw is handled safely by the internal components before energising the system.

4. Hydraulic Prime & Sanitation Setup

• Dual-Pump Priming: We fill the 1,114-litre tank through the filter housing. This is essential for a dual-pump system to prevent airlocks in the extensive 45-jet plumbing network.
• Ozone Commissioning: We verify that the Integrated Ozonizer is active and air-injecting correctly. This ensures your water purification begins the moment the spa is filled.

5. Performance Testing & System Briefing

• 45-Jet Hydro-Test: We activate both 2HP pumps to test the full massage circuit. We will demonstrate how to use the air controllers and diverter valves to shift power between the lounger and the various "therapy zones" in the seats.
• Gecko Y2 System Training: We walk you through the control pad, showing you how to set the 3kW heater, manage filtration cycles, and operate the LED lighting.
• LED Chromotherapy: We demonstrate the internal lighting system, ensuring the Snow White acrylic is perfectly illuminated for your first evening soak.

6. "Zero-Trace" Handover

• Packaging Reclamation: We remove all transit pallets, protective wraps, and cardboard. Your garden will be left exactly as we found it—plus one fully commissioned luxury spa.
• Final Maintenance Briefing: Before leaving, we provide a final summary of water chemistry and filter care tailored to a high-capacity 6-person environment.

Our Installation Completion Checklist

•  Structural Levelling: Verified for 1,400kg+ load capacity.
•  32A Electrical Safety: Hardwired connection tested and sealed.
•  Hydraulic Integrity: Twin 2HP pumps and 45 jets tested at full load.
• Sanitation Audit: Ozonator confirmed functional.
•  Owner Handover: Full Gecko Y2 system training and courtesy call completed.

Warranty Statement: Week End 645

Model: 645 | High-Performance 6-Person Spa

The Week End 645 is engineered for high-intensity hydrotherapy and family durability. Featuring a reinforced Ice White acrylic shell and high-output twin pumps, this spa is built to be the centrepiece of your garden wellness. This warranty is your assurance of quality, provided the spa is installed and maintained according to our professional standards.

1. Tiered Warranty Coverage

• 5-Year Shell Structural Warranty: Guaranteed against water loss due to defects in the structural integrity of the spa shell for five years.
• 5-Year Acrylic Surface Warranty: Guaranteed against blistering, cracking, or delaminating of the interior Ice White acrylic surface for five years.
• 2-Year Equipment & Controls Warranty: Covers the Gecko Y2 Control Pack, 3kW Heater, Twin 2HP High-Flow Pumps, and the Topside Control Panel against manufacturing defects.
• 2-Year Plumbing & Components Warranty: Covers internal pipework, jet housings, and bonded joints against leaks and manufacturing defects.
• 1-Year Luxury Amenities: Covers the LED Chromotherapy system, the Integrated Ozonator, and the Headrests.

2. MANDATORY: Electrical & Infrastructure Compliance

The validity of this warranty—specifically the 2-year equipment and twin-pump tier—is strictly dependent on the following electrical standards:

• 32 Amp Certification Required: You must consult a qualified, registered electrician to assess your home’s load capacity. This ensures the 32 Amp supply is safe and stable. We require the homeowner to retain the Electrical Installation Certificate (EIC) issued by your contractor.
• The Connection Boundary: Our installation team are spa technicians, not electricians. We are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply. Our role is limited to the final connection from your pre-installed, pre-tested isolator.

• Supply-Related Damage: Any damage to the Gecko Y2 control board, the 3kW heater, or the twin 2HP pumps caused by an inadequate supply, "voltage drop," or incorrect wiring at the property is not covered.

3. Owner Maintenance & Exclusions

• Surface Care: The 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning agents.
• Chemical Balance: Imbalanced water (incorrect pH or excessive sanitisers) can corrode the 3kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your equipment guarantee.
• Winterisation: Damage caused by frozen water in the plumbing lines is considered a maintenance failure. The spa must remain powered on (utilising the built-in frost protection) or be professionally winterised during freezing months.
• Service Access: The owner must ensure the spa's service panels remain accessible. We are not responsible for costs related to the removal of decking, gazebos, or permanent landscaping to facilitate warranty repairs.

Warranty Summary Checklist

• Shell Structure: 5-Year Protection.
• Acrylic Surface: 5-Year Protection.
• Pumps & Electronics: 2-Year Protection.
• Plumbing & Seals: 2-Year Protection.
• Ozone & LEDs: 1-Year Protection.

Weekend Range — Returns & Refunds Policy

At Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.

1. Eligibility — Special Orders and Hot Tubs

• Special Orders: Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.
• Hot Tubs: As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.
• Change of Mind: Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a "change of mind".
• Accuracy: Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.

2. Order Cancellations and Amendments

• Cancellation Window: You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.
• After Confirmation: Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.
• Accuracy Check: Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.

3. Reporting Transit Damage or Missing Items

• Inspect on Delivery: Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.
• Timeframe: Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.
• Evidence: Email contact@balancerecovery.co.uk with clear photographic or video evidence of the damage or shortage, together with your order details.

4. Claim and Assessment Procedure

• Submission: Send your report, proof of purchase and delivery date, and supporting photographs or video to contact@balancerecovery.co.uk.
• Assessment: We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.
• Outcome: Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.

5. Refund and Replacement Conditions

• Covered Circumstances: Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.
• Not Covered: Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.
• Remedy: Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.

6. Statutory Rights and Compliance

• Consumer Contracts Regulations 2013: Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.
• Consumer Rights Act 2015: Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.

7. Contact and Support Email

contact@balancerecovery.co.uk — we aim to respond within one business day.

Manual