Week End 551/2L | 5-Person Dual-Lounger "Performance Hybrid" Spa

Week End 551/2L Specifications

Buying & Installation Guide Week End 551/2L

Model: 551/2L | 5-Person "Dual-Lounger" Powerhouse

1. Place Your Order & Site Check

• The Access Video: The 551/2L is a full-sized square spa (215cm x 215cm). We require a video of your garden access. Because of its 2.15m length, we must ensure there is sufficient "swing room" around house corners.
• The Height Check: With a cabinet height of 86.5cm, we need to ensure no gate headers or low-hanging pipes obstruct the path when the tub is on its side.

2. Navigating Your Property

• Pathway Width: Minimum 920mm (86.5cm height + 55mm buffer).
• Vertical Clearance: On its dolly, the spa stands roughly 225cm high. Please check for low-hanging gutters or internet cables that could snag the unit during transit.

3. Proactive Delivery Scheduling

• The Journey: Your 551/2L undergoes an intensive "Full Load" wet test to ensure the twin 3HP pumps and 51 jets are performing to factory standards.
• The Booking: We coordinate with you to find a delivery date that works for your schedule.
• On the day, you will receive a personal courtesy call one hour before arrival to ensure you are ready and the site is prepped.

4. Site Preparation

• The Base: This model is heavy. A solid, level foundation (concrete or structural decking) is non-negotiable.
• Weight Factors: At 380kg dry and holding 1,070 litres of water, the total weight exceeds 1,450kg plus bathers. Your base must be engineered to handle over 1.5 tonnes of static weight.

5. Electrical Supply (25 Amp HARDWIRED)

The 551/2L is a high-performance machine with a specific electrical footprint.

• The Power: Requires a dedicated 25 Amp hardwired supply. This allows the twin 3HP pumps and the 3kW heater to provide peak performance without tripping.
• Professional Consultation: You must consult a qualified, registered electrician to assess your home's load capacity for a 25A draw.
• The Boundary: We are spa technicians. We do not install or certify house wiring. Your electrician must install a 25A IP65 rotary isolator with a 5m SWA cable "tail" before our arrival.

6. 2026 Smart Features

 & Tech

• Heat Pump Ready: The 551/2L is pre-plumbed for an external heat pump, allowing you to slash heating costs while maintaining the power of those twin 3HP pumps.
• Dual-Lounger Luxury: Two full-length loungers allow for simultaneous full-body hydrotherapy.
• Silent Filtration: A dedicated circulation pump ensures the water stays crystal clear using the Ozonator without the need to run the loud massage pumps.

7. Delivery, Installation & Handover

• Hydraulic Prime: We fill the 1,070-litre tank through the filter housing to prevent airlocks in the complex 51-jet plumbing network.
• The Power Demo: We will activate both 3HP pumps simultaneously to demonstrate the "Captain's Chair" and Lounger pressure.
• Handover: We walk through the controls, fit the black thermal cover, and explain the energy-saving settings.

Quick Specifications Table

Technical Electrical Brief: Week End 551/2L

Requirement: 25 Amp Dedicated Supply

To ensure your Week End 551/2L powerhouse is commissioned safely and ready for use on delivery day, a certified 25 Amp electrical supply must be installed prior to our arrival.

IMPORTANT: PROPERTY REQUIREMENTS VARY. A 25 Amp draw is a substantial load. You must consult a qualified, registered electrician to conduct a site-specific assessment of your property’s consumer unit and load capacity to ensure it can support this spa alongside your other household appliances.

1. Professional Responsibility & Boundaries

To ensure a safe and compliant installation, please note the following:

• OUR ROLE: We are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal control pack.
• YOUR ROLE: You are responsible for providing the appropriate electrical supply. We are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators. This infrastructure must be completed and tested by your electrician before we arrive.

2. The Specification (25 Amp Powerhouse)

The Week End 551/2L features a 3kW heater and twin 3HP pumps. The 25 Amp supply is specifically designed to allow both massage pumps to run at full speed while the heater continues to maintain your water temperature—crucial for long winter soaks.

3. Installation Mandatory Requirements

• Rotary Isolator: A waterproof IP65-rated rotary isolator must be installed. For safety and emergency access, this must be positioned between 2 and 3 metres from the spa.
• The "Tail" Cable: Your electrician must provide a length of 3-core SWA Armoured Cable connected to the load side of the isolator.
• Required Length: Please leave at least 5 metres of spare cable coiled at the isolator location. Our team will route this into the spa cabinet for the final connection.
• Hardwired Only: This spa requires a 25 Amp hardwired connection. It cannot be used with a standard plug or an extension lead.

4. Arrival Readiness

Our delivery team follows a precise schedule to ensure all customers receive their "one hour before arrival" courtesy call. If we arrive and the electrical supply is not ready or does not meet the 25 Amp specification:

1. We will not make the electrical connection.
2. The spa will be left empty and cannot be tested or commissioned.

A Return Visit Fee will be charged to come back and complete the connection once your electrician has provided the correct supply.

Electrician's Checklist (Provide this to your Contractor)

• Conduct site-specific load assessment of the property.
• Install a dedicated 25A / 230V circuit with Type C Breaker.
• Fit IP65 Rotary Isolator 2–3m from the intended spa location.
• Provide a 5-metre SWA "tail" for the spa team to connect.
• Issue an Electrical Installation Certificate (EIC) or Minor Works Certificate.
• Delivery & Installation

Delivery & Installation Protocol: Week End 551/2L

Model: 551/2L | 5-Person "Dual-Lounger" Powerhouse

This protocol ensures that your Week End 551/2L—a high-amperage, 51-jet hydrotherapy system—is commissioned with the technical precision required for a 25 Amp dual-pump configuration.

1. Professional Arrival & Logistics

• The Access Video: The 551/2L is a full-sized square spa (215cm x 215cm). We require a video of your garden access. Because of its 2.15m length, we must ensure there is sufficient "swing room" around house corners.
• The Height Check: With a cabinet height of 86.5cm, we need to ensure no gate headers or low-hanging pipes obstruct the path when the tub is on its side.
• Pathway Width: Minimum 920mm (86.5cm height + 55mm buffer).
• Vertical Clearance: On its dolly, the spa stands roughly 225cm high. Please check for low-hanging gutters or internet cables that could snag the unit during transit.
• The Booking: We coordinate with you to find a delivery date that works for your schedule.
• The One-Hour Courtesy Call: Our team will call you one hour before arrival to confirm that the access route is clear and the site is prepped for the 380kg unit.
• Precision Handling: Because the 551/2L is a 215cm square spa, navigating corners requires expertise. We use specialised upright dollies to manage the 86.5cm height, ensuring we stay within the "swing room" identified in your access video to protect your property and the spa.

2. Structural Placement & Levelling

• Base Evaluation: With a filled weight of 1,450kg+, we verify that your foundation (concrete or structural decking) is perfectly level. Proper levelling is critical for a dual-lounger spa to ensure bather buoyancy and water displacement are equalised.
• Orientation Briefing: We consult with you on the best placement for the 3kW heater exhaust and the Topside Control Panel for easy access.

3. Electrical Commissioning (25 Amp)

• High-Torque Connection: Our technicians will perform the final connection to your pre-installed 25 Amp dedicated supply. We ensure the Twin 3HP pumps and the 3kW heater are correctly phased within the control system.
• Safety Verification: We perform a full continuity and RCD safety audit before energising the system. This ensures the 25A draw is handled safely by the internal electronics.

4. Hydraulic Setup & Deep-Fill

• Air-Lock Purge: We fill the 1,070-litre tank through the filter housing. This "bottom-up" filling method is essential for a dual-pump system to ensure the 51-jet plumbing network and the dedicated circulation pump are fully primed.
• Sanitation Setup: We confirm the Integrated Ozonator is active. This ensures the water purification process begins immediately as the tub reaches the correct level.

5. Performance Testing & Feature Briefing

• Dual 3HP Pressure Test: We activate both massage pumps simultaneously. We will show you how to use the air controllers and diverter valves to focus the 51 jets on specific "therapy zones" in the loungers or seats.
• Silent Mode Operation: We demonstrate how the dedicated circulation pump provides silent, energy-efficient filtration while the 3kW heater maintains your target temperature.
• Heat Pump Ready Walkthrough: We will show you the pre-plumbed bypass points, explaining how an external heat pump can be integrated later to optimise your energy consumption.

6. Final Handover & "Zero-Trace" Clean

• Site Restoration: We remove all transit packaging, pallets, and protective films. Your garden will be left pristine.
• Owner's Manual & Handover: We provide a final briefing on water chemistry and filter maintenance specifically tailored for a high-volume, 5-person family spa.

Our Installation Completion Checklist

•  Structural Levelling: Verified for 1.5-tonne static load.
•  25A Electrical Safety: Hardwired connection verified and sealed.
•  Hydraulic Integrity: Twin 3HP pumps and 51 jets tested at full load.
•  Silent Filtration: Dedicated circulation pump confirmed operational.
• Customer Briefing: Full feature demo and courtesy call completed.

Warranty Statement: Week End 551/2L

Model: 551/2L | 5-Person "Dual-Lounger" Powerhouse

The Week End 551/2L is engineered for maximum hydrotherapy impact. Featuring a reinforced 6.3mm Ice White acrylic shell and a Midnight Grey thermal cabinet, this spa is built for long-term performance. This warranty is your assurance of quality, provided the spa is installed and maintained according to our professional standards.

1. Tiered Warranty Coverage

• 5-Year Shell Structural Warranty: Guaranteed against water loss due to defects in the structural integrity of the spa shell for five years.
• 5-Year Acrylic Surface Warranty: Guaranteed against blistering, cracking, or delaminating of the interior Ice White acrylic surface for five years.
• 2-Year Equipment & Controls Warranty: Covers the Twin 3HP Massage Pumps, Dedicated Circulation Pump, 3kW Heater, and the Control System against manufacturing defects.
• 2-Year Plumbing & Components Warranty: Covers internal pipework, jet housings, and bonded joints against leaks and manufacturing defects.
• 1-Year Luxury Amenities: Covers the 16-point LED Chromotherapy system, the Integrated Ozonator, and the Headrests.

2. MANDATORY: Electrical & Infrastructure Compliance

The validity of this warranty—specifically the 2-year equipment and twin 3HP pump tier—is strictly dependent on the following electrical standards:

• 25 Amp Certification Required: You must consult a qualified, registered electrician to assess your home’s load capacity. This ensures the 25 Amp supply is stable for the high-torque demand of the twin pumps. We require the homeowner to retain the Electrical Installation Certificate (EIC) issued by your contractor.
• The Connection Boundary: Our installation team are spa technicians, not electricians. We are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply. Our role is limited to the final connection from your pre-installed, pre-tested isolator.
• Supply-Related Damage: Any damage to the control board, the silent circulation pump, or the twin 3HP massage pumps caused by an inadequate supply, "voltage drop," or incorrect wiring at the property is not covered.

3. Owner Maintenance & Exclusions

• Surface Care: The 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning agents.
• Chemical Balance: Imbalanced water (incorrect pH or excessive sanitisers) can corrode the 3kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your equipment guarantee.
• Winterisation: Damage caused by frozen water in the plumbing lines is considered a maintenance failure. The spa must remain powered on (utilising the built-in frost protection) or be professionally winterised during freezing months.
• Service Access: The owner must ensure the spa's service panels remain accessible. We are not responsible for costs related to the removal of decking, gazebos, or permanent landscaping to facilitate warranty repairs.

Warranty Summary Checklist

• Shell Structure: 5-Year Protection.
• Acrylic Surface: 5-Year Protection.
• Pumps & Electronics: 2-Year Protection.
• Plumbing & Seals: 2-Year Protection.
• Ozone & LEDs: 1-Year Protection.

Weekend Range — Returns & Refunds Policy

At Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.

1. Eligibility — Special Orders and Hot Tubs

• Special Orders: Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.
• Hot Tubs: As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.
• Change of Mind: Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a "change of mind".
• Accuracy: Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.

2. Order Cancellations and Amendments

• Cancellation Window: You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.
• After Confirmation: Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.
• Accuracy Check: Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.

3. Reporting Transit Damage or Missing Items

• Inspect on Delivery: Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.
• Timeframe: Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.
• Evidence: Email contact@balancerecovery.co.uk with clear photographic or video evidence of the damage or shortage, together with your order details.

4. Claim and Assessment Procedure

• Submission: Send your report, proof of purchase and delivery date, and supporting photographs or video to contact@balancerecovery.co.uk.
• Assessment: We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.
• Outcome: Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.

5. Refund and Replacement Conditions

• Covered Circumstances: Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.
• Not Covered: Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.
• Remedy: Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.

6. Statutory Rights and Compliance

• Consumer Contracts Regulations 2013: Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.
• Consumer Rights Act 2015: Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.

7. Contact and Support Email

contact@balancerecovery.co.uk — we aim to respond within one business day.