• People: 5
• Dimensions: 2,000 × 2,000 × 800 mm
• Jets: 25
• Seat layout: 5 Seats + 1 Lounger
• LED Lighting: Perimeter & Corner Lighting
• Music: Bluetooth + 2 × Speakers
• Controls: Gecko IN.K300
• Water Capacity: 874 Litres
• Water Care System: Ozone
• Filter: SS01 × 2
• Insulation: Perimeter Wrap Around
• Electrical Supply: 13 Amp
• Heater: 2 kW
• Pumps: 1 × 3 HP
• Circulation Pump: N/A
• Weight – Dry / Wet: 260 kg / 1134 kg

Superior Wellness Brand Guide

1. Place Your Order And Site Check

• Select the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. 
• Please include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.

2. What To Do If Access Is Limited (Please Read, Important)

• When access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.
• It is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.

3. Manufacture & Preparation

• Upon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.

4. Delivery Scheduling

• Once the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.

5. Site Preparation

Before delivery, you will need to prepare:

• A level and stable base suitable for the hot tub’s weight and use.
• Clear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.

6. Electrical Supply

13 Amp hot tubs:

• An outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.
• The cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.

32 Amp hot tubs:

• Hot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.
• A qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.
• This should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. 
• We recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.
• The electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.

7. Water supply & drainage

• Ensure there is suitable access to the water supply and, if required, to drainage.
• Please ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.

8. Delivery & Inspection

• On delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.
• Please inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.

9. Installation / Setup

• Full delivery and installation are included as standard.
• Our team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.

10. Final Checks & Warranty Validation

Once positioned and ready:

• Ensure all electrical connections have been completed to specification by a qualified electrician.
• Fill the tub with water and ensure that all jets, controls, audio/lighting work correctly.
• Apply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.
• Perform a test soak or heat-up to confirm operation.

11. Enjoy Your Hot Tub & Ongoing Support

• Your hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.
• Should you have any questions about operation, maintenance, or access to parts/support, our team is here to help.

13 Amp hot tubs:

• An outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.
• The cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.

32 Amp hot tubs:

• Hot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.
• A qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.
• This should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. 
• We recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.
• The electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.

• Once the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.
• On delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.
• Please inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.
• Full delivery and installation are included as standard.
• Your hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).
• The control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.

To review the warranty coverage for your Superior Wellness equipment, click here.

Superior Wellness: Hot Tub Returns & Refund Policy

At Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.

1. Change of Mind Returns (30 Days)

If you decide the hot tub is not right for you, you may return it within 30 days of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.

• Restocking Fee: Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a £500 restocking fee applies to all hot tub returns. This will be deducted from your final refund.
• Return Logistics: For "Change of Mind" returns, the customer is responsible for arranging and paying for the return delivery/collection to our warehouse.
• Site Access: It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).

2. Faulty or Damaged Items

Your statutory rights are protected under the Consumer Rights Act 2015.

• Arrival Damage: Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to Balance Recovery within 24 hours.
• Manufacturing Faults (Within 30 Days): If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, Balance Recovery will cover the cost of the return collection.
• After 30 Days: If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.

3. How to Initiate a Return

To start a return, please contact our customer service team with your order number and the reason for the return. Our team will:

1. Confirm the collection process and any applicable costs.
2. Provide you with the correct return address.
3. Outline the required preparations (e.g., draining the tub and disconnecting the electrical supply).

4. Refunds

• Refunds will be issued to your original payment method within 14 days of Balance Recovery receiving and inspecting the returned hot tub.
• The £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.

• Original delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.

5. Important Exclusions

The following items cannot be returned unless they are faulty:

• Personalised/Custom Orders: Hot tubs manufactured to bespoke colour or hardware specifications.
• Hygiene & Consumables: Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.

Online Range OR2815 Technical Drawing

OR2815 Online Range Cover Drawing 

Online Range UK Warranty (July 2025)

Superior Wellness Hot Tub Manual

Pre Delivery Guide