Superior Wellness Neptune 6 Person Luxury Swim spa

• People: 6
• Dimensions: 5,880 × 2,200 × 1,300 mm
• Jets: 136
• Seat layout: 5 Seats + 1 Lounger
• LED Lighting: Perimeter & Corner Lighting
• Music: Bluetooth
• Controls: Spatouch 2
• Weight – Dry: 1220 kg
• Weight – Wet: 10620 kg
• Water Care System: Ozone
• Filter: 2 × SS01
• Insulation: Platinum Premium Shield
• Electrical Supply: 40 Amp
• Heater: 3 kW
• Pumps: 1 × 3 HP
• Pumps (Swim): 3 × 3 HP
• Circulation Pump: 1 × 1 HP
• Water Capacity: 9400 Litres

Superior Wellness Swim Spa Buying Guide

1. Pre-Purchase Technical Consultation & Site Assessment

Before any payment is made or an order is finalised, we conduct a comprehensive technical consultation. Given that a swim spa is a permanent, high-capacity engineering installation, this stage ensures that your property can safely support the unit.

• Technical Alignment: We will review your chosen model's specific 40 Amp draw against your home’s current electrical capacity to ensure your consumer unit can handle the additional load.
• Logistical Feasibility: Our logistics experts will review your site via video or photos to determine if a HIAB (truck-mounted crane) is sufficient or if a standalone mobile crane is required.
• Foundation Verification: We provide the exact structural weight specifications (Total Filled Weight) so your groundworks team can prepare a reinforced concrete base (typically 150mm–200mm thick) that meets the necessary PSI ratings.
• Project Timeline: We coordinate with your chosen electrician and crane provider to align their schedules with our delivery window, ensuring a "first-time" successful installation.

2. Place Your Order & Site Check

Select the swim spa model that aligns with your fitness and hydrotherapy goals. Because each swim spa is a significant engineering installation, we require a video survey of the delivery route.

• The Route: Please film from the kerbside to the final installation pad.
• Details: Highlight gate widths, overhead obstructions (cables/gutters), and any ground-level obstacles.

Note: Due to the size of swim spas, standard manual positioning is not possible; therefore, the route must be accessible for a heavy-duty delivery vehicle.

3. Specialist Delivery & Crane Requirements (Important)

Due to their immense weight and length, swim spas cannot be moved using standard spa dollies. They require specialist lifting equipment.

• HIAB Crane Delivery: Most units are delivered via a truck-mounted ‘HIAB’ crane. The maximum reach is typically 7 metres, though this depends on the truck's orientation and the spa's final position.
• Access Assessment: HIAB trucks are exceptionally large. You must ensure your driveway or access point can support the weight and width of an HGV.
• Standalone Cranes: If the reach exceeds 7 metres or involves lifting over a house, a separate standalone crane is required. These can reach up to 44 metres but are very heavy and may not be able to drive on a standard domestic driveway.
• Your Responsibility: It is the customer's sole responsibility to hire, coordinate, and pay the third-party crane company. We recommend a professional site survey by the crane provider to ensure they are suitably insured and have the correct equipment (e.g., spreader bars).
• Finality: Once the crane positions the swim spa, it is in its permanent location. Ensure you are happy with the orientation while the crane is still on-site.

4. Manufacture & Preparation

Your swim spa is built to the highest industry standards, featuring reinforced acrylic shells and high-performance turbine or jet systems. Every unit undergoes a 24-hour wet test and a comprehensive quality-control check before being wrapped and prepared for specialist transit.

5. Delivery Scheduling

Once your swim spa is ready, we will notify you so you can schedule a delivery date. This is an all-day appointment. You will receive a call approximately one hour before the delivery team and the HIAB/crane vehicle arrive.

6. Site Preparation

Before delivery, you must ensure:

• The Base: A reinforced concrete pad (minimum thickness of 150mm) is required. A swim spa can weigh upwards of 10,000kg when filled; a standard patio or "hot tub" base is often insufficient.
• Clearance: Ensure there is no overhead interference (power lines or tree branches) within the crane’s operating radius.

7. Electrical Supply: 40 Amp Requirements

Swim spas require a significantly higher power draw than standard hot tubs to accommodate multiple swim pumps and high-kilowatt heaters.

• Dedicated Supply: A 40 Amp dedicated supply is required, protected by a Type A RCD (Residual Current Device).
• The Isolator: A qualified electrician must install an IP65-rated waterproof 45A rotary isolator switch, located between 2 and 5 metres from the swim spa.
• Cable Specifications: * The installation typically requires a 10 mm² 3-core SWA (Steel Wire Armoured) cable to accommodate the high current and potential voltage drop over distance.
  • Ensure there is at least 5 metres of "tail" cable coming from the isolator to allow for internal routing within the spa cabinet to the control box.
• Certification: All electrical work must comply with BS 7671 (Wiring Regulations) and be certified by a Part P registered electrician.

8. Water Supply & Drainage

Swim spas hold a vast volume of water (often 5,000 to 9,000+ litres).

• Filling: Ensure you have access to a high-pressure water source. Filling can take several hours.
• Drainage: Ensure the surrounding area has adequate drainage to handle splash-out or the eventual draining of the unit.

9. Delivery & Inspection

On delivery day, inspect the unit immediately upon arrival. Report any visible transit damage to the delivery driver and our team within 24 hours. Once the unit is lifted into place by the crane, the "delivery" phase is complete.

10. Installation / Setup

While our team assists with the positioning via crane, please note:

• Connection: Our team does not perform the final hard-wiring into your consumer unit or isolator. Your qualified electrician must be present or scheduled to complete the final connection.
• Components: We will assist in the placement of the cover and any included accessories.

11. Final Checks & Warranty Validation

• Fill the Unit: Do not turn on the power until the water level reaches the specified height above the jets.
• Commissioning: Once powered, test the swim current, heating system, and lighting.
• Warranty: Ensure your electrician provides a minor works certificate to validate the electrical portion of your warranty.

12. Enjoy Your Swim Spa & Ongoing Support

Your Superior Wellness Swim Spa is now a hub for fitness and relaxation. Whether you are training for a marathon swim or relaxing after a long day, we are here to support your journey.

To ensure the safe operation and peak performance of your 40 Amp hot tub or swim spa, the correct electrical supply must be installed prior to delivery. Please provide this document to your qualified electrician. All electrical installations must be certified to Part P of the Building Regulations and BS 7671 (18th Edition) of the IET Wiring Regulations.

40 Amp Electrical Requirements

Because high-performance hot tubs and swim spas utilise multiple pumps and larger heaters simultaneously, they draw a continuous high load and require a heavy-duty power supply to operate safely.

• Dedicated High-Load Circuit: The unit requires a dedicated, hardwired circuit protected by a suitably rated MCB (typically 45A or 50A) and an appropriate RCD/RCBO (30mA) at your main consumer unit.
• Isolator Switch: An IP65-rated, waterproof rotary isolator switch (rated for 45A or higher) must be installed 2 to 3 metres away from the hot tub or swim spa. This ensures it cannot be touched while someone is in the water but remains within sight for emergencies or maintenance.
• Cable Specification (Critical): For the higher 40-Amp continuous draw, standard 6mm² cable is often insufficient for typical garden runs because of the risk of voltage drop. Your electrician will typically need to install 3-core 10mm² Steel Wire Armoured (SWA) cable from your consumer unit to the isolator switch.
• Final Connection: From the isolator switch, a continuous length of 10mm² SWA cable must be routed to the unit. Ensure this final cable length is generously measured to drop to the floor, run around the tub to the designated access panel, and reach the internal control pack. We recommend leaving at least 2 to 3 metres of extra cable tail at the tub end to allow for flexible internal routing.

Important Note: The cable sizes provided above are standard industry-recommended minimums for a 40 Amp supply. Every installation is unique, depending on the property, so it is always best to defer to your electrician's judgement. The installing electrician is strictly responsible for calculating the final cable cross-sectional area based on the exact length of the run, the routing method (e.g., clipped direct, buried, or routed through thermal insulation), and site-specific conditions to prevent voltage drop and ensure full BS 7671 compliance.

• Once the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.
• On delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.
• Please inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.
• Full delivery and installation are included as standard.
• Your hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).
• The control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.

To review the warranty coverage for your Superior Wellness equipment, click here.

At Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.

1. Order Cancellation

1.1 Cooling-Off Period – First 7 Days

From the moment your order is placed, you have 7 days to change your mind for any reason.

During this period, you may cancel your order and receive a full refund to the original payment method.

1.2 Cancellations After 7 Days (Day 8–27)

Because our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.

1.3 After 28 Days

If you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.

2. Returns (Up to 30 Days After Delivery)

If you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.

2.1 Customer-Handled Returns

If you choose to arrange the return yourself, you must:

• Provide clear photos and videos showing the hot tub’s condition.
• Email all evidence with your return request to contact@balancerecovery.co.uk
• Be aware that additional media may be requested, such as a video showing the tub in full working order.

Please note:

• If the courier you select damages or loses the goods, we may be unable to process the 70% refund.
• If the hot tub is damaged but repairable, the repair cost will be deducted from your refund.

2.2 Returning Accessories, Filters & Consumables

For items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:

• Returns are accepted if the items are unused and in their original condition. Email contact@balancerecovery.co.uk to request a return.
• Refunds are issued within 2–5 working days once the returned goods have been received and inspected.

2.3 Delivery Charges

If you choose to return a product because you have changed your mind, delivery charges are non-refundable.

3. Important Notes

• All refunds will be issued using the original payment method, unless otherwise required by law.
• Damage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.
• For bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.

4. Need Assistance?

If you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. Our team is always happy to help.

Online Range UK Warranty (July 2025)

Superior Wellness Hot Tub Manual

Pre Delivery Guide