Superior Wellness Neptune 6 Person Luxury Swim spa

The NEPTUNE 6-Person Swim Spa is a high-end swim spa and hydrotherapy system designed for ultimate relaxation, fitness, and wellness at home. With a 5-seat layout plus a full lounger, it comfortably accommodates up to six people, offering both social and therapeutic experiences.

Featuring 136 stainless steel hydrotherapy jets, three 3 HP swim pumps, a 1 HP circulation pump, and a 3 kW heater, the NEPTUNE delivers powerful water flow and consistent warmth. Its Platinum Premium Shield insulation ensures energy efficiency, while the ozone water care system keeps the water clean and low-maintenance.

Enhancing luxury and convenience, the spa includes perimeter and corner LED lighting, Bluetooth music, and Spatouch 2 digital controls. Finished in Sterling Silver acrylic with modern grey side panels and a massive 9,400-litre capacity, the NEPTUNE swim spa combines style, performance, and durability for the ultimate home wellness experience.

Warranty Coverage:

5-year warranty on the spa's shell structure, covering water loss due to structural failure.
1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.
2-year warranty on the Control System and control panel.
1-year warranty on electrical equipment components, including pumps and heaters.
1-year warranty on the ozone generator.
1-year warranty on audio system components.
1-year warranty on LED lights (excludes LED bulbs).
90-day warranty on basic and optional spa components.

Warranty Limitations:

The limited warranty excludes damage caused by misuse or improper maintenance.

Parts exchange or replacement is covered only if faulty parts are returned.

Guarantee service requires presentation of the original invoice or sales receipt.

Transport costs and risks are not covered.

Radio/Bluetooth/Wi-Fi reception is not covered by warranty.

Various exclusions apply, including chemical misuse, unauthorized alterations, improper use, and the use of unauthorized sanitizers.

Disclaimers:

Warranty does not apply to incidental or consequential damage.

Liability under the Limited Warranty does not exceed the original purchase price.

Coverage begins from the original date of purchase.

The warranties do not cover labour costs.

At Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.
1. Order Cancellation
1.1 Cooling-Off Period – First 7 Days
From the moment your order is placed, you have 7 days to change your mind for any reason.
During this period, you may cancel your order and receive a full refund to the original payment method.
1.2 Cancellations After 7 Days (Day 8–27)
Because our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.
1.3 After 28 Days
If you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.
2. Returns (Up to 30 Days After Delivery)
If you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.
2.1 Customer-Handled Returns
If you choose to arrange the return yourself, you must:
Provide clear photos and videos showing the hot tub’s condition.

Email all evidence with your return request to contact@balancerecovery.co.uk
Be aware that additional media may be requested, such as a video showing the tub in full working order.
Please note:
If the courier you select damages or loses the goods, we may be unable to process the 70% refund.
If the hot tub is damaged but repairable, the repair cost will be deducted from your refund.
2.2 Returning Accessories, Filters & Consumables
For items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:
Returns are accepted if the items are unused and in original condition.
Email contact@balancerecovery.co.uk
to request a return
Refunds are issued within 2–5 working days once the returned goods have been received and inspected.
2.3 Delivery Charges
If you choose to return a product because you have changed your mind, delivery charges are non-refundable.
3. Important Notes
All refunds will be issued using the original payment method, unless otherwise required by law.
Damage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.
For bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.
4. Need Assistance?
If you have any questions or require clarification about your order, cancellation, or return, please contact us at:
📧 contact@balancerecovery.co.uk
Our team is always happy to help.