Oxygens Lie Down PRO Hyperbaric Chamber | 1.5 ATA

The Oxygens Hyperbaric Chamber Experience Buying Guide

How Does It Work?

Acquiring an Oxygens Hyperbaric Chamber is a sophisticated investment in advanced recovery and cellular wellness. Whether you are selecting a soft-shell or a high-pressure hard-shell model, our process is designed to ensure clinical-grade safety and operational excellence from day one.

1. Expert Consultation

Your journey begins with a personalised consultation with our senior specialists. During this session, we will conduct a comprehensive review of your requirements:

• Model Selection: We help you navigate our range to find the chamber that best fits your wellness goals and space.
• Site Evaluation: We discuss room dimensions, floor load capacity, and access routes.
• Technical Overview: We outline the installation process, safety protocols, and the ongoing support packages available to you.
• Tailored Solutions: This ensures all structural and logistical requirements are identified before any commitment is made.

2. Placing Your Order

Once your preferred Oxygens Hyperbaric Chamber has been selected: 

• Project Scheduling: Payment terms are confirmed, and we secure your unit in our production or dispatch queue, establishing a clear timeline for your installation. All of our chambers are manufactured in the UK.
• What is Included: Delivery, installation and training are included in the price.

3. Pre-Installation Technical Assessment

To ensure a seamless setup, our technical team conducts a virtual or physical site assessment to confirm:

• Spatial Requirements: Verification of room size, clearances for ventilation, and floor stability.
• Electrical Readiness: Most chambers require a standard wall socket; however, we always recommend consulting with a qualified electrician for professional advice to ensure your property's circuitry is optimised for the unit’s power draw.
• Safety Compliance: Review of ventilation, fire safety standards, and emergency exit access to ensure your environment is fully compliant.

4. Delivery & Professional Installation

Our specialist team manages the complex logistics of transporting and commissioning your chamber:

• Precision Logistics: We safely transport the chamber to your site, utilising specialised lifting equipment for larger hard-shell models.
• System Integration: Our technicians position the unit, secure all connections, and integrate oxygen enrichment systems and control panels.
• Commissioning & Safety Testing: We perform a comprehensive series of tests, including full pressurisation cycles and oxygen purity verification. This ensures every safety mechanism—including emergency relief valves—is functioning perfectly.

5. Certified Operational Training

Safety is our absolute priority. We provide hands-on, comprehensive training to ensure you are confident in operating your chamber:

• Operational Mastery: How to set pressure levels, manage the control interface, and run therapy sessions.
• Safety Protocols: In-depth guidance on emergency depressurisation and proper entry/exit techniques.
• Maintenance Education: Best practices for cleaning, filter changes, and routine safety inspections.
• Supervised Session: Your first trial session is fully supervised by our experts to ensure total comfort and confidence.

6. Routine Operation & Ongoing Support

Once installed and trained, your Oxygens Hyperbaric Chamber becomes a cornerstone of your wellness routine:

• Seamless Usage: You are now equipped to manage regular therapy sessions independently.
• Dedicated Maintenance: We provide clear guidance on maintaining your chamber to ensure it performs at peak efficiency for years to come.
• Technical Support: Access ongoing assistance for troubleshooting, software updates, or additional staff training as required.
• Future-Proofing: Our team remains available for periodic safety inspections and system upgrades.

The lying chamber operates using a standard UK 13-amp plug and requires no specialised wiring. Both the oxygen concentrator and air compressor connect to standard household sockets.

For continuous and safe performance, we recommend a dedicated outlet and a surge protection device.

The system’s low power draw — typically under 900 W combined — ensures it can be used in residential or clinical environments without overloading circuits.

COMPLIMENTARY DELIVERY & INSTALLATION

Premium White-Glove Service by Authorised Partners

At Balance Recovery, we believe that safety and expert setup are essential to the hyperbaric experience. To ensure your system is commissioned to the highest possible standard, we provide fully complimentary delivery and professional installation with every Oxygen system we supply.

There are no hidden fees for transport or technical assembly. Your investment includes a door-to-door, white-glove service managed by Oxygen's International Board of Undersea Medicine (IBUM) qualified technician.

1. WHAT IS INCLUDED (AT NO COST)

• Insured UK Delivery: Safe, secure transportation of your Oxygens chamber and components directly to your premises.
• Professional Commissioning: Full unboxing, positioning, and assembly of the chamber, framework, and medical-grade auxiliary equipment.
• Technical Calibration: On-site testing of the oxygen concentrator and pressure systems to ensure 100% manufacturer compliance.
• IBUM-Qualified Supervision: Every step of the installation is overseen by a certified professional to guarantee your safety.
• Hands-on Training: Practical instruction and a supervised "dry run" to ensure you and your staff are 100% confident with the controls before we leave.

2. PRE-DISPATCH QUALITY CONTROL

Before the complimentary delivery takes place, your system undergoes a rigorous internal audit:

• Manufacturer Servicing: All mechanical parts are verified and serviced.
• Full System Check: The chamber is pressure-tested and quality-checked so it arrives ready for safe, reliable operation.

3. COMPREHENSIVE ON-SITE TRAINING

We do not simply leave the equipment at your door. As part of our free installation package, our technician will:

• Lead Practical Training: Provide hands-on instruction to ensure you (or your staff) feel confident and correct in your use of the system.
• Review Safety Protocols: Go over all Oxygens safety procedures, including emergency release valves and equalisation techniques.
• Conduct System Trials: Perform a live "dry run" to answer any questions and ensure you are comfortable with the controls before our team departs.

4. WHY WE PROVIDE THIS SERVICE FOR FREE

Hyperbaric technology requires precision. By providing this service at no extra charge, we ensure:

• Correct Setup: Avoiding the risks associated with incorrect self-assembly.
• Maximum Longevity: Ensuring the system is calibrated correctly from day one to protect your warranty.
• Total Peace of Mind: Knowing that your journey into hyperbaric therapy begins with a safe, professionally verified foundation.

OUR PARTNERSHIP PROMISE

We are committed to delivering excellence. Your Oxygen system arrives not just as equipment, but as a fully operational, safe, and professionally commissioned wellness suite—ready for use the moment we leave.

Premium Soft Shell Hyperbaric Oxygen Therapy (HBOT) Chamber Warranty

As a leading UK HBOT Chamber Supplier, we are dedicated to providing secure, accessible, and reliable solutions for individuals and clinics seeking the benefits of Mild Hyperbaric Oxygen Therapy. To demonstrate our commitment to unmatched quality, safety, and customer satisfaction, every premium soft shell chamber we supply is backed by our comprehensive warranty and support guarantees.

This professional warranty document covers our complete range of soft shell systems designed for home and clinic use.

1. Scope of Warranty Coverage

This warranty policy applies to all of our soft shell Mild Hyperbaric Therapy chambers, encompassing the following models:

• Sit-Up Chambers (Vigour Portable Hyperbaric Therapy Chamber)
• Sit-Up PRO Chambers (Vigour PRO with advanced monitoring)
• Lie Down Chambers (The Essence Soft Shell Chamber)
• Lie Down PRO Chambers (The Ultimate Experience with touch screen technology)
• Wheelchair Accessible Chambers (Comfort XL)

2. Warranty Duration

We understand the importance of investing in a reliable and long-lasting solution for hyperbaric oxygen therapy. Therefore, we provide:

• 2-Year Chamber Warranty: Coverage against manufacturing defects on the soft shell chamber itself.
• 2-Year Electrical Warranty: Full coverage on all electronic components and running gear.

In the rare event of any manufacturing defects within the warranty period, we will repair or replace the affected chamber or components at no additional cost to ensure your peace of mind and long-lasting performance.

3. What Is Covered?

Our soft shell hyperbaric chambers come as a complete turnkey solution. During the 2-year warranty period, the following core components are fully covered:

The Soft Shell Chamber & Hardware

• The flexible, highly durable soft shell cabin materials and structural framework.
• The reliable double-zip locking mechanism.
• The easy-to-use emergency release systems are designed for quick exits.
• The internal pressure valves maintain optimal pressure levels (operating up to a maximum of 1.5 ATA).
• Transparent viewing windows and panels.

Electrical & Operating Components

• Dual oxygen concentrators and air compressors (delivering up to 95% oxygen purity and inflating the chamber).
• Internal and External LCD Touch Screen Monitors (standard on all PRO models).
• Advanced Monitoring Systems displaying essential real-time information: cabin pressure, oxygen concentration, timing, oxygen flow rate, humidity, and cabin temperature.
• Humidifier units.

(Note: Essential comfort and operational accessories provided with your system, including padded internal recliner mattresses, semi-reclining armchairs, medical-grade masks, tubes, and pipes, are guaranteed to be fully functional upon professional installation).

4. 24/7 Lifetime Technical Support

Beyond the standard 2-year warranty period, your investment includes 24/7 Lifetime Technical Support and Assistance from our team. Combined with the full user training provided by our qualified engineers upon delivery and installation, you are guaranteed uninterrupted guidance and professional equipment servicing for the life of your chamber.

5. Exclusions and Limitations

To ensure a secure and reliable therapy environment, the following conditions are not covered under the standard warranty:

• Damage caused by tampering with pressure valves to exceed the independently tested maximum operating pressure of 1.5 ATA.
• Repairs, modifications, or alterations performed by anyone other than our authorised and qualified engineers.
• Standard degradation or general wear and tear of consumable items such as medical-grade masks, oxygen tubes, and pipes.
• Improper use of the equipment that contradicts the comprehensive user training and safety protocols provided upon installation.

6. Safety Standards and Medical Disclaimer

Safety is our top priority. Our soft shell chambers are constructed with sturdy, fire-resistant materials and strict safety protocols to minimise any potential risks.

Disclaimer: The statements regarding Mild Hyperbaric Oxygen Therapy have not been evaluated by The National Institute for Health and Care Excellence (NICE). The information provided is not intended to diagnose, treat, cure, or prevent any disease. Our products or therapies cannot prevent or cure any disease state. Before initiating any health protocol or therapy—especially if you are pregnant, or have any pre-existing injuries, transplants, or medical conditions—you should consult a registered healthcare professional. Mild Hyperbaric Oxygen Therapies should not be regarded as a substitute for medical care advised by a medical professional.

How to Make a Warranty Claim

If you require technical assistance, equipment servicing, or need to enact a claim under your 2-Year Chamber and Electrical Warranty, please reach out to our dedicated support team via our 24/7 lifetime support channels. Our qualified engineers will ensure your soft shell hyperbaric chamber continues to provide a spacious, relaxing, and highly effective therapeutic experience.

Returns and Refunds Policy: Soft Shell Hyperbaric Collection

At Balance Recovery, we want you to be completely satisfied with your wellness investment. This policy applies specifically to our Soft Shell (Portable) Hyperbaric Chambers. For our Hard Shell collection, please refer to our Bespoke Commissioning Policy, as those items are custom-made to order and subject to different terms.

1. Your Cancellation Rights

You are entitled to cancel your order within 7 days of receipt without providing a reason.

• The Deadline: The cancellation period expires 7 days from the day you, or a third party appointed by you (other than the carrier), takes physical possession of the goods.
• Notification: To exercise your right to cancel, you must inform us of your decision via a clear statement. Please contact us at contact@balancerecovery.co.uk to initiate this process.

2. Conditions for Eligibility

To ensure a successful return and refund, the following criteria must be met:

• Timeline: The return must be initiated within 7 days of delivery.
• Packaging: Goods must be returned in their original, undamaged packaging, including all internal protective materials, manuals, and accessories.
• Condition: The unit must be in "as-new" condition.

3. Non-Returnable Items (Hygiene & Health Protection)

In accordance with UK health and safety regulations, certain items within our collection are exempt from return:

• Hygiene Seal: Due to health protection and hygiene reasons, chambers that have been unsealed, inflated, or used after delivery are not suitable for return.
• Customisation: Any goods made to your specific requirements or clearly personalised cannot be returned.
• Inseparable Components: Goods that, after delivery, have been inseparably mixed with other items or significantly altered.

Balance Recovery reserves the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

4. The Return Process & Associated Costs

When returning a Soft Shell Chamber, the customer assumes responsibility for the logistics and costs involved:

• Restocking & Administration: All accepted returns are subject to a restocking and administration fee to cover technical inspection and processing.
• Collection Fees: If you require Balance Recovery to arrange a courier pickup for your return, this is charged from £185.00 + VAT, depending on your location and the unit size.
• Risk of Loss: We recommend using an insured and trackable shipping service. Balance Recovery cannot be held responsible for goods damaged or lost in the return shipment. We are unable to issue a refund without physical receipt of the goods or valid proof of delivery to our facility.

5. Reimbursement

Once your return is received and inspected to ensure it meets our hygiene and condition standards, we will process your refund.

• Timeline: Reimbursement will be issued no later than 14 days from the day we receive the returned goods.
• Method: We will use the same means of payment used for the initial transaction. Please note that the final refund amount will be the original purchase price minus the applicable restocking, administration, and pickup fees.

6. Contact Our Support Team

If you have any questions regarding our Soft Shell Return Policy, please reach out to our concierge team:

Email: contact@balancerecovery.co.uk