1. Choose your model & place your order
- Select the Jaquar Solo Infrared Sauna (1-Seater) to suit your space and personal wellness goals.
- Add it to your cart and complete your purchase securely online.
- You’ll receive an order confirmation email with your order details and reference number.
2. Order processing & preparation
- Once your payment is confirmed, your order is sent to the logistics team for preparation.
- The sauna is carefully inspected for quality, packaged, and prepared for shipment.
- All parts, accessories, and assembly instructions are included in the delivery.
3. Delivery to your address
- Your sauna will be shipped directly from the supplier’s distribution centre.
- Delivery typically takes 5–12 working days, depending on your location and stock levels.
- As the sauna is heavy and delivered in multiple boxes, please ensure someone is available to receive the delivery.
- We aim to deliver your product as fast as possible. For Jaquar products, we do not use tracking software. You will typically receive a phone call 24 hours before the delivery. In some cases, we may contact you on the day, approximately 2-3 hours before delivery, to confirm that someone will be present to receive the delivery.
- The delivery for Jaquar products is a kerbside delivery.
- If, when we phone you, you tell us you are not available to receive the delivery, we will organise the delivery for your next available date.
4. Receipt & inspection
- Inspect the packaging and components as soon as your delivery arrives.
- Check all parts against the included packing list to ensure nothing is missing or damaged.
- If you encounter any issues, please get in touch with customer support before beginning the installation.
- Keep all packaging materials until installation is complete and you’re happy with the product.
5. Installation
- A qualified professional should install the Jaquar Solo Infrared Sauna to ensure safe operation and compliance with warranty terms.
- We can arrange installation for you — request a quote, and we’ll provide a tailored cost based on your location and setup requirements.
- Before installation, make sure the following requirements are met:
*A dedicated single-phase power supply (typically 220–240V, around 1.75 kW output) with proper circuit protection (RCD or breaker). Please consult with a qualified electrician, as the property layout may alter the requirements.
- A certified electrician must carry out all electrical work.
- The floor is level, dry, and strong enough to support the sauna’s weight.
- There is adequate ventilation and clearance space around the unit.
- Once installed, test the infrared heaters, control panel, lighting, and any built-in audio features to confirm everything is working correctly.
6. Warranty & aftercare
- The Jaquar Solo Sauna comes with a manufacturer’s warranty that covers defects in materials and artistry.
- The warranty does not cover damage caused by incorrect installation, misuse, or neglect.
- Keep your proof of purchase and installation record for any future service or warranty claims.
7. Returns (if applicable)
- You may request a return within 7 days of delivery if you change your mind.
- The product must be unused, undamaged, and in its original packaging.
- Once the product is received and inspected, a refund will be processed.
8. Enjoy your personal wellness retreat
- Once installed, your Jaquar Solo Infrared Sauna is ready to create a personal spa experience at home — providing deep infrared heat, chromotherapy lighting, and ergonomic comfort in a compact design.
- Follow the maintenance guidelines to keep the wood clean, ensure good ventilation, and maintain safe electrical connections.
- For any future assistance or aftercare, our support team is always available to help.