Returns, Warehouse Cancellations & Refund Policies
Our logistics and returns policy mirrors the strict guidelines utilised throughout the premium wellness market to prevent value loss on opened personal-use equipment.
1. Pre-Dispatch Order Interception
You may cancel an order for a full refund at any point before the parcel box is physically loaded onto the delivery courier vehicle at our warehouse. Funds will be reissued via your original payment method within standard banking clearing timelines.
2. Post-Dispatched Restocking & Courier Penalties
If an order is cancelled after the parcel package has departed our central warehouse hub, or if a delivery fails due to reasons within your control, return transport fees and restocking charges will be deducted from your final refund. This applies if the delivery is refused at your doorstep due to a change of mind.
3. The 14-Day Resale Return Standard
You have the right to request a return within 14 calendar days from the day following delivery. To secure a successful refund, the panel must meet the following strict warehouse intake criteria:
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Unused & Pristine Status: The red light panel must not have been deployed for body therapy routines. The act of operating the panel for multiple sessions is legally classified as absolute acceptance of the product, which immediately voids your right to return the item under a change-of-mind policy.
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Pristine Box Packaging: The unit must remain inside its original, undamaged retail display box with all internal protective moulded foam sheets, plastic cable ties, and wrappers fully intact.
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Sealing Tape Protocol: If accessory box seals are opened for verification, they must be cleanly closed using transparent packaging tape. Do not use duct tape, electrical tape, or heavy brown paper tape, as these damage the outer retail box layers and result in a package repackaging deduction.
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Carriage Liability: The buyer retains exclusive responsibility for arranging and covering the transport costs of secure tracked parcel shipping back to our central logistics warehouse.
4. The 48-Hour Visible Damage Limitation
Our courier network is unable to honour claims for transit impact damage, shattered LED lenses, or missing suspension ropes reported more than 48 hours after delivery. You must perform a complete visual and structural audit within this 48-hour window. If any outer casing damage is discovered, do not plug the device in; report the issue with photographic evidence immediately to initiate a component exchange.