Warranty Policy
To maintain coverage, you must understand your obligations regarding registration windows, component classification, and water conditioning rules.
1. Tiered Warranty Matrix
Coverage is strictly defined by product registration compliance and chosen installation verification tracking:
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Baseline Default Cover: All purchases carry a standard 12-month parts-only warranty from the day of delivery if registration is not completed.
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Extended Verified Cover (Free Manufacturer Upgrade Upon Registration):
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Full Core Mechanical Component Suite: Extended to an exclusive 3-Year Manufacturer Warranty upon successful online registration. This covers the 7.5 kW steam generator tank, touchscreen digital panels, electronic control boards, thermostatic water valves, and LED chromotherapy modules.
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Aluminium Composite & Glass Structure: Extended to a 3-Year Warranty covering structure stability and panel finish integrity.
2. The Mandatory 90-Day Registration Directive
🛑 Critical Time-Gate Action
To claim the extended 3-year factory coverage tier, you must complete your product registration within 90 days of delivery. Registration is not automated upon checkout. If registration is not completed within this 90-day window, your warranty locks permanently at the baseline 12-month tier and cannot be backdated or reinstated under any circumstances.
3. Water Quality & Limescale Performance Exclusions
The 7.5 kW Signature steam generator vaporises water at high temperatures, making it susceptible to local water supply characteristics:
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The Hard Water Descaling Requirement: Mineral scale buildup, internal heating element degradation, or blockages inside the steam outlet line caused by hard water limescale accumulation are explicitly excluded from warranty parts replacement. If you reside in a hard water area, you must fit an inline water softening system to feed the generator tank.
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Regular Maintenance Manifest: The steam tank must be systematically flushed out to clear calcified sediment, protecting the internal elements and preserving your 3-year warranty status.
4. Absolute Warranty Exclusions
The following components and services are explicitly excluded from warranty support:
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Consumable Internal Elements: Replaceable rubber door splash seals, magnetic door catch inserts, and cosmetic decorative chrome plate finishes are excluded from wear policies.
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Third-Party Mechanical Fees: This is strictly a parts-only warranty framework. We do not cover independent plumber or electrician fees, installer call-out charges, diagnostic costs, or secondary labour compensation.