Holl's Canopée 2 Person Indoor Infrared Sauna

• Location: Indoor
• Capacity: 2 Persons
• Dimensions: 140 x 125 x 190 cm
• Dual Healthy Emitters: x 2
• Carbon Panels: x 5
• Ambient Floor Emitters: x 1
• Total Power: 2150w
• Structure and Wood: Canadian Spruce

Holl’s & France Sauna Brand

Ensuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.

1. Place Your Order

• Choose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.
• The price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).
• You will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.
• To ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. 
• This helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.
• All saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.

2. Order Processing & Preparation

• Once your order is confirmed, your sauna is scheduled for preparation and dispatch.
• Our saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.
• All components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.

3. Delivery Organisation

When your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).

You will be notified of:

• Delivery date
• Estimated time window
• Any access requirements (e.g., suitable driveway space for pallet trucks)
• Your sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.

4. Pre-Installation Preparation

Before delivery, please ensure:

• A suitable foundation
• The base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.
• Clear access
• Access routes should be unobstructed to facilitate the movement of pallets and components.
• Electrical Preparation (Customer’s Responsibility)
• All electrical work is entirely the customer’s responsibility.

Requirements vary depending on the model and the layout of your property.

You must:

• Arrange for a qualified electrician prior to installation.
• Check the electrical specifications listed on the product page.
• Ensure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).
• Provide your electrician with the manufacturer’s electrical manual in advance.
• Where possible, have the electrician present on installation day.
• Important: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.
• Each product page includes an Electrical Supply section for further clarification.

If self-assembling:

• Review the assembly manual provided with your order.
• Prepare the necessary tools and sufficient manpower in advance.

5. Delivery & Unloading

On the scheduled delivery day:

• Your sauna arrives on a pallet
• Our delivery team unloads the pallet (via pump truck/trolley where possible)
• Components are placed at your designated kerbside or base area

Once delivered, please:

• Unpack all components
• Check for missing or damaged parts
• Report any issues within 24 hours to maintain warranty eligibility

6. Installation / Assembly

Professional Installation (Optional)

• If you choose professional installation, our experienced carpenters will assemble your sauna within one full day.

What Our Team Does:

• Full assembly of the sauna build only
• Correct fitting of all internal components (no electrical hookup)
• Final checks to ensure the sauna is ready for commissioning
• Installation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.

Self-Assembly (Flat-Pack)

If you prefer to self-assemble:

• Follow the detailed instruction manual
• Assembly usually takes 1–2 days, depending on experience
• Electrical Connection (Customer’s Responsibility)
• All wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.

This includes:

• Correct cable sizing
• Safe heater connection
• Isolation switch requirements
• Certification of the installation
• Incorrect or uncertified electrical work will void the warranty.

7. Finishing Touches & Safety Check

Once assembled:

• Apply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)
• Confirm the structure is level and stable
• Check all doors, glazing, and ventilation
• After wiring is complete, perform a first heat-up test
• Obtain any required electrical certification from your electrician

8. Enjoy Your Sauna & Ongoing Support

Your sauna is now ready to use.

Please remember:

• Self-assembled saunas carry a 1-year manufacturer's parts warranty
• A qualified electrician must complete any electrical work
• Missing or damaged components must be reported within 24 hours
• Our support team is always available for assistance or replacement parts

Returns & Refunds Policy (Key Information)

Eligibility

• Returns apply only to unused products in original condition.
• Custom or modified items may not be eligible

Reporting Issues

• Missing or damaged components must be reported within 24 hours of delivery
• Damage in transit claims require timely reporting

Procedure

Contact customer support with photographs or video evidence:

• A member of our team will assess the issue
• We will arrange replacements, repairs, or next steps

Refund Conditions

• Refunds or replacements are  available only for products that are defective, damaged in transit, or not as described.

Final Note on Electrical Responsibility

• All electrical work — including preparation, wiring, power supply installation, certification, and compliance — is 100% the customer’s responsibility and must be completed by a qualified electrician.
• This requirement is essential for safety, performance, and warranty validity.

The Canopée 2-Person Infrared Sauna features a highly advanced infrared heating system designed to deliver deep-tissue warmth, balanced heat distribution, and exceptional overall comfort. Its multi-emitter setup ensures a complete, full-body infrared experience suitable for daily wellness, recovery, and relaxation.

Triple-Technology Infrared Heating System

1. Quartz & Magnesium Full-Spectrum Emitters

Powerful full-spectrum emitters provide IR-A and IR-B wavelengths that penetrate deeply into muscles and joints.

These are ideal for:

• Muscle relaxation
• Circulation enhancement
• Tension release
• Faster post-exercise recovery

Their targeted heat delivers therapeutic benefits even at lower cabin temperatures.

2. Carbon Infrared Panels

Carbon panels produce broader, softer infrared waves (IR-C), creating a comfortable ambient warmth throughout the cabin.

They ensure:

• Even heat distribution
• Gentle, relaxing sessions
• Comfort from the moment you enter the sauna

3. Floor Infrared Emitter

A dedicated floor emitter provides subtle heat that rises from below, helping to maintain full-body warmth and eliminate cold spots.

• Efficient, Balanced Heat Delivery: The heater configuration is positioned strategically behind the backrest, beside the seats, and underfoot to ensure the entire body receives consistent infrared exposure. This design avoids uneven heating and provides a smooth, immersive thermal experience for two users.
• Premium Cabin Performance: The Canopée’s high-quality spruce construction provides excellent insulation and efficient temperature retention, enabling the heater system to operate at its best without energy waste. The natural wood also enhances heat distribution and comfort.
• Safety & Maintenance: Keep all infrared panels unobstructed—never place towels directly over emitters. Wipe panels occasionally to maintain performance. Ensure proper ventilation before and after sessions. Electrical installation must be completed by a qualified electrician, following the manufacturer's guidelines.

All electrical installations are the customer’s responsibility and must be carried out by a qualified, certified electrician. Every property is different, so electrical requirements may vary depending on the layout, cable run length, and your home’s existing supply.

Power Supply Requirements

• The Canopée 2-Person Sauna operates on a 230–240V single-phase supply.
• Total power draw is approximately 2,150W.
• A dedicated electrical line is recommended, typically using 2.5mm² cabling, though your electrician must confirm the correct size based on your property.
• The sauna must be hard-wired—it is not plug-and-play.
• An RCD-protected circuit and appropriately rated breaker must be installed.

Important Notes

• The control panel, infrared emitters, and lighting all require safe, compliant wiring.
• Cables should be routed away from heat sources at all times to prevent damage.
• The electrician must follow all UK wiring regulations (BS 7671).

Delivery Process

1. Delivery Scheduling

Once your sauna is prepared for dispatch from our UK warehouse, we will schedule a kerbside pallet delivery to your address.

You will receive:

• A confirmed delivery date
• An estimated arrival window
• Any access requirements for pallet unloading

2. Access Requirements

To ensure smooth delivery, please make sure:

• Driveways or kerbside areas are accessible for a pallet truck.
• Access routes are clear of obstacles.
• Pathways are wide enough to allow the pallet to be moved safely.
• We may request photos or a short video of your access route to confirm suitability for the delivery vehicle and equipment.

3. Unloading

Kerbside unloading is included at no extra charge.

Our delivery team will:

• Unload the pallet (via pump truck, where possible)
• Place the components at the kerbside or the nearest accessible point.

4. Inspection on Delivery

Immediately after unloading:

• Check all components for damage.
• Confirm all parts are present.
• Report any missing or damaged items within 24 hours.
• This ensures your warranty and delivery protections remain valid.

Installation Process

1. Preparing the Foundation

Before installation begins, please ensure:

• The base is level, stable, and capable of supporting the sauna and its occupants.
• The area is fully cleared and ready for assembly.

2. Electrical Requirements (Customer Responsibility)

All electrical work is the customer’s responsibility and must be carried out by a qualified electrician.

Your electrician must ensure:

• Correct cable sizing
• Compliant power supply and isolator
• Full adherence to UK electrical regulations (e.g., BS 7671)
• Review of the sauna’s electrical manual before installation
• Completion of all electrical work before the sauna is powered on
• Failure to use a qualified electrician may void your warranty.

3. Installation Options

Professional Installation (Optional)

• Our carpenter team can assemble your sauna in one day.
• Installation quotes are available on the product page.

Self-Assembly

• If you prefer to install the sauna yourself, follow the detailed assembly manual.
• Prepare adequate tools and manpower.
• Allow 1–2 days for assembly, depending on experience.

4. Final Installation Check

Once assembled:

• Ensure the structure is level.
• Confirm all glazing, doors, and ventilation are aligned.
• Have your electrician complete the final wiring and safety testing.
• After electrical certification, your sauna is ready for use.

All the components of Holl’s saunas are guaranteed for 2 years. The warranty comes into force on the date of dispatch (corresponding to the date the invoice is issued).

The warranty does not apply in the following cases:

• Malfunction or damage arising from installation, usage or repair that is not in compliance with the safety instructions.
• Malfunction or damage arising from conditions that are unsuitable for the equipment's originally intended purpose.
• Damage arising from negligence, accident or force majeure (thunderstorm or bad weather).
• Malfunction or damage arising from the use of non-authorised accessories
• The warranty does not cover the costs associated with returning the cabin or any of its components to our workshops.
• Under the warranty, if an item is deemed defective by our technicians, it will be exchanged.
• Information and explanations required for their installation will be provided by one of our technicians.
• Costs linked to the use of subcontract labour provided by a third party cannot be covered by Holl’s.

At any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.

If at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.

If the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.

The Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.

If you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.

If you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.

We will refund the reasonable costs you incur in returning the following items to us:

• Items we delivered to you in error
• Items which are faulty or damaged upon delivery
• Items which are substitutes for items originally ordered

We ask that you send us copies of receipts for such costs.

In all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.

Suppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Faulty or Damaged Items

• If the item/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.
• If the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.
• We will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.

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