Holl’s Orphée 180 – 5 to 6 Person Outdoor Sauna

Holl’s & France Sauna Buying Guide

Ensuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.

1. Place Your Order

• Choose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.
• The price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).
• You will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.
• To ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. 
• This helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.
• All saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.

2. Order Processing & Preparation

• Once your order is confirmed, your sauna is scheduled for preparation and dispatch.
• Our saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.
• All components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.

3. Delivery Organisation

When your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).

You will be notified of:

• Delivery date
• Estimated time window
• Any access requirements (e.g., suitable driveway space for pallet trucks)
• Your sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.

4. Pre-Installation Preparation

Before delivery, please ensure:

• A suitable foundation
• The base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.
• Clear access
• Access routes should be unobstructed to facilitate the movement of pallets and components.
• Electrical Preparation (Customer’s Responsibility)
• All electrical work is entirely the customer’s responsibility.

Requirements vary depending on the model and the layout of your property.

You must:

• Arrange for a qualified electrician prior to installation.
• Check the electrical specifications listed on the product page.
• Ensure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).
• Provide your electrician with the manufacturer’s electrical manual in advance.
• Where possible, have the electrician present on installation day.
• Important: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.
• Each product page includes an Electrical Supply section for further clarification.

If self-assembling:

• Review the assembly manual provided with your order.
• Prepare the necessary tools and sufficient manpower in advance.

5. Delivery & Unloading

On the scheduled delivery day:

• Your sauna arrives on a pallet
• Our delivery team unloads the pallet (via pump truck/trolley where possible)
• Components are placed at your designated kerbside or base area

Once delivered, please:

• Unpack all components
• Check for missing or damaged parts
• Report any issues within 24 hours to maintain warranty eligibility

6. Installation / Assembly

Professional Installation (Optional)

• If you choose professional installation, our experienced carpenters will assemble your sauna within one full day.

What Our Team Does:

• Full assembly of the sauna build only
• Correct fitting of all internal components (no electrical hookup)
• Final checks to ensure the sauna is ready for commissioning
• Installation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.

Self-Assembly (Flat-Pack)

If you prefer to self-assemble:

• Follow the detailed instruction manual
• Assembly usually takes 1–2 days, depending on experience
• Electrical Connection (Customer’s Responsibility)
• All wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.

This includes:

• Correct cable sizing
• Safe heater connection
• Isolation switch requirements
• Certification of the installation
• Incorrect or uncertified electrical work will void the warranty.

7. Finishing Touches & Safety Check

Once assembled:

• Apply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)
• Confirm the structure is level and stable
• Check all doors, glazing, and ventilation
• After wiring is complete, perform a first heat-up test
• Obtain any required electrical certification from your electrician

8. Enjoy Your Sauna & Ongoing Support

Your sauna is now ready to use.

Please remember:

• Self-assembled saunas carry a 1-year manufacturer's parts warranty
• A qualified electrician must complete any electrical work
• Missing or damaged components must be reported within 24 hours
• Our support team is always available for assistance or replacement parts

Specifications

Technical Specification: Electrical Supply

CRITICAL: NOTICE TO THE PROPERTY OWNER

Owner’s Brief for the Holl's Orphée 180

The Orphée 180 is designed for a high-output 9kW (Approx 39.1 Amps) sauna stove. This is a major electrical installation that must be notified to local building control under Part P regulations.

THE GOLDEN RULE: While this document provides manufacturer specs, you must always defer to the professional judgment of your Registered Electrician. They are the final authority on cable sizing, circuit protection, and whether your home’s main fuse (e.g., 60A or 100A) can handle this additional 39A load. If their on-site assessment contradicts this brief, follow the electrician’s instructions.

1. Power Infrastructure Requirements

Because of the 39.1A draw, this unit cannot be "teed" into existing garden power; it requires a dedicated home-run to the consumer unit.

• Circuit Specification: Typically, a dedicated 45A or 50A radial circuit is required.
• Armoured Cable (SWA): Due to the high amperage and potential voltage drop over distance, your electrician will likely specify 10mm² Steel Wire Armoured (SWA) cable.
• Isolation Switch: A high-rated, weatherproof, lockable Double-Pole Isolation Switch must be installed within reach of the sauna. Your electrician will ensure the switch is rated to handle a 9kW inductive load.

2. Safety & Total Load Management

• RCD Protection: The circuit must be protected by a 30mA RCD.
• Main Fuse Check: Your electrician must perform a "Load Calculation." If your home has a standard 60A main fuse, running a 9kW sauna alongside an electric oven or shower may exceed your home's capacity. They may recommend an upgrade or a priority load switch.
• Earthing: Correct earthing is non-negotiable for a 9kW steam environment. Your electrician will determine if a dedicated Earth Rod (TT System) is required at the sauna site.

3. Component Connection

• LED Hub: The Orphée’s internal lighting hub must be connected to the main supply. Your electrician should ensure this is fused appropriately within the sauna's junction box.
• Stove Clearances: The 9kW Vulkano stove generates intense heat. The electrician must verify that the mounting location respects all safety clearances from the Abachi benches and Spruce walls to prevent fire risks.

4. Installation Layout

• Cable Entry: The Orphée is a barrel shape. The SWA cable usually enters through the lower part of the rear or front face. This must be coordinated during the assembly of the staves to ensure a clean, watertight entry.
• Certification: Your electrician must provide an Electrical Installation Certificate (EIC). This is essential for your home insurance and your 2-year electronics warranty.

Owner’s Electrical Action Plan

1. Consultation: Show this brief to your electrician before purchasing the 9kW stove to ensure your property can support it.
2. Infrastructure: Install the 10mm² SWA cable and 45A/50A breaker prior to sauna assembly.
3. Final Commissioning: The electrician completes the hardwiring and issues the safety certificate once the structure is weather-tight.

Delivery & Installation Protocol: Holl’s Orphée 180

HL-ORPH180-PK | Premium Barrel Installation

The Orphée 180 is a large-format barrel sauna (180cm depth) featuring a panoramic half-moon rear window. Its assembly requires precision to ensure the "thermally treated spruce" staves form a perfect, watertight seal.

1. Receipt & Structural Inspection (Mandatory)

• The 24-Hour Inspection Rule: You must unbox and inspect the 8mm tinted tempered glass door, the panoramic half-moon rear window, and the curved spruce staves within 24 hours of delivery.
• Transit Damage: Report any glass chips or structural cracks in the spruce immediately. Assembly constitutes acceptance of the product's condition.
• Storage: The Abachi double-benches and 7-color LED electronics must be stored in a dry, covered area until the barrel is fully enclosed and the roofing felt/shingles are installed.

2. Site & Foundation Requirements

The Orphée 180 has a footprint of 205 x 180 cm and, when loaded with a 9kW stove and 6 adults, exerts significant pressure.

• The Base: You must provide a solid, 100% level foundation. A reinforced concrete pad or a heavy-duty timber frame deck is required.
• Barrel Support: The unit sits on curved "cradles." These must be perfectly level with each other across the 180cm depth to prevent the barrel from "spiraling" or the glass panels from misaligning.
• Clearance: Ensure 50cm of clearance around the unit to allow for the tightening of the stainless steel tensioning hoops during assembly.

3. Choosing Your Installation Pathway

Pathway A: Professional Installation (Highly Recommended)

• The Service: Specialists will align the interlocking staves, set the "half-moon" rear glass, and tension the steel hoops to the exact torque required for weatherproofing.
• Note: The 9kW stove installation requires a separate, high-capacity hardwired connection by your Registered Electrician.

Pathway B: Self-Assembly (Minimum 3-4 Person Task)

• The Manpower: This is a heavy-duty project. You will need at least 3 to 4 capable adults. Holding the curved staves in place until the first tensioning hoop is secured is a multi-person task.
• Tensioning: The steel hoops must be checked and tightened again 2–3 weeks after the first use, as the heat-treated wood will settle after its first thermal cycles.
• Tools: Level (1.2m+), rubber mallet, socket set (for hoops), and a drill/driver.

4. Commissioning & First Heat

• Stove Setup: This model is designed for a 9kW stove (e.g., Vulkano Black). This is a high-load appliance (see Electrical Brief).
• Thermal Curing: Run the first session for 2 hours at a moderate temperature. This "seats" the heat-treated spruce staves and ensures the aromatic oils in the wood are released safely.
• Privacy Check: Verify the positioning of the tinted door and half-moon window to ensure your desired level of privacy relative to your garden layout.

Installation Readiness Checklist

•  Inspection: All glass and spruce staves checked within 24 hours?
• Base: Is there a reinforced, 100% level pad ready (205 x 180 cm)?
• Manpower: Do you have 4 adults available for the barrel assembly?
• Stove: Have you booked a Registered Electrician for a 9kW high-load circuit?
•  Access: Is there a clear route for the 215cm tall vertical sections?

Holl’s Orphée 180: Warranty Statement

HL-ORPH180-PK | Premium Barrel Protection Terms

The Orphée 180 is a masterwork of barrel sauna engineering. To protect your investment and maintain the validity of the 4-year structural and 2-year electronic coverage, the following standards must be observed.

1. Warranty Duration

Holl’s (Poolstar) provides a tiered warranty based on the performance of thermally treated Canadian Spruce:

• Wood Structure: 4-Year Warranty against manufacturing defects, structural failure, or rot in the thermally treated spruce staves and cradles.
• Electronics: 2-Year Warranty covering the 7-color LED chromotherapy system, control hub, and internal wiring.
• Stove: If a 9kW stove (such as the Vulkano Black) is purchased separately, it is governed by its own manufacturer’s warranty.
• Usage: These terms apply strictly to private domestic home installations.

2. Conditions for Validity

To maintain your coverage, the following environmental and technical standards are mandatory:

• Certified 9kW Hardwiring: Because of the heavy 39.1A draw, the unit must be hardwired by a Registered Electrician. Damage to the sauna’s internal wiring or control hub caused by improper circuit protection, undersized cabling, or failure to follow the electrician’s professional judgment will void the 2-year electronics warranty.
• Structural Leveling: The Orphée 180 sits on specialized cradles. These must be placed on a reinforced, 100% level foundation. Misalignment of the barrel staves, "spiraling" of the structure, or leaking caused by a shifting or unlevel base is not covered.
• Hoop Tensioning: It is the owner's responsibility to ensure the stainless steel tensioning hoops are checked and tightened 2–3 weeks after first use. Failure to maintain hoop tension, leading to stave separation, is considered a maintenance issue and is not covered under the structural warranty.

3. The 24-Hour Inspection Rule (Fragile Components)

• Tinted Glazing: The Orphée 180 features an 8mm tinted glass door and a panoramic "Half Moon" rear window. You must unbox and inspect these components and report any transit damage or chips within 24 hours of delivery.
• Post-Assembly: Once the sauna is assembled and the hoops are tightened, glass breakage is considered accidental damage and is not covered.

4. Natural Wood Integrity & Care

• Thermally Treated Spruce: The ecological heat-treatment makes the wood more stable and durable. Minor surface "checking" (fine hairline splits) is a natural characteristic of timber and does not affect the 4-year structural integrity.
• Maintenance: While durable, the exterior should be kept free of debris. Use only a soft brush and fresh water for cleaning. Never use high-pressure washers, which can force water between the staves and damage the interior Abachi benches.
• Interior Hygiene: Towels must be used on the Abachi double-benches at all times to prevent salt and perspiration staining.

5. Claims Procedure

In the event of a technical or structural issue:

1. Documentation: Provide your original purchase record and the GTIN (HL-ORPH180-PK).
2. Electrical Evidence: For any electronic claims, you must provide the Electrical Installation Certificate (EIC) showing a dedicated circuit for the 9kW load.
3. Photos: Evidence of the level foundation and the correctly tensioned steel hoops may be requested.

Warranty Validity Checklist

• Inspection: Reported any transit or glass damage within 24 hours?
•  Base: Is the barrel sitting on a reinforced, 100% level foundation?
•  Electrical: Is the unit hardwired to a dedicated 45A/50A circuit by a professional?
•  Maintenance: Have the steel hoops been tightened after the first 3 sessions?

Returns and Refund Policy

At any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.

If at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.

If the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.

The Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.

If you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.

If you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.

We will refund the reasonable costs you incur in returning the following items to us:

• Items we delivered to you in error
• Items which are faulty or damaged upon delivery
• Items which are substitutes for items originally ordered

We ask that you send us copies of receipts for such costs.

In all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.

Suppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Faulty or Damaged Items

• If the item/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.
• If the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.
• We will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.

Owner’s Brief for the Holl's Orphée 180

Holl’s Catalogue 2026