Holl’s Moon 4 Person Infrared Sauna – Natural Wood

Holl’s & France Sauna Buying Guide

Ensuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.

1. Place Your Order

• Choose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.
• The price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).
• You will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.
• To ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. 
• This helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.
• All saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.

2. Order Processing & Preparation

• Once your order is confirmed, your sauna is scheduled for preparation and dispatch.
• Our saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.
• All components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.

3. Delivery Organisation

When your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).

You will be notified of:

• Delivery date
• Estimated time window
• Any access requirements (e.g., suitable driveway space for pallet trucks)
• Your sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.

4. Pre-Installation Preparation

Before delivery, please ensure:

• A suitable foundation
• The base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.
• Clear access
• Access routes should be unobstructed to facilitate the movement of pallets and components.
• Electrical Preparation (Customer’s Responsibility)
• All electrical work is entirely the customer’s responsibility.

Requirements vary depending on the model and the layout of your property.

You must:

• Arrange for a qualified electrician prior to installation.
• Check the electrical specifications listed on the product page.
• Ensure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).
• Provide your electrician with the manufacturer’s electrical manual in advance.
• Where possible, have the electrician present on installation day.
• Important: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.
• Each product page includes an Electrical Supply section for further clarification.

If self-assembling:

• Review the assembly manual provided with your order.
• Prepare the necessary tools and sufficient manpower in advance.

5. Delivery & Unloading

On the scheduled delivery day:

• Your sauna arrives on a pallet
• Our delivery team unloads the pallet (via pump truck/trolley where possible)
• Components are placed at your designated kerbside or base area

Once delivered, please:

• Unpack all components
• Check for missing or damaged parts
• Report any issues within 24 hours to maintain warranty eligibility

6. Installation / Assembly

Professional Installation (Optional)

• If you choose professional installation, our experienced carpenters will assemble your sauna within one full day.

What Our Team Does:

• Full assembly of the sauna build only
• Correct fitting of all internal components (no electrical hookup)
• Final checks to ensure the sauna is ready for commissioning
• Installation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.

Self-Assembly (Flat-Pack)

If you prefer to self-assemble:

• Follow the detailed instruction manual
• Assembly usually takes 1–2 days, depending on experience
• Electrical Connection (Customer’s Responsibility)
• All wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.

This includes:

• Correct cable sizing
• Safe heater connection
• Isolation switch requirements
• Certification of the installation
• Incorrect or uncertified electrical work will void the warranty.

7. Finishing Touches & Safety Check

Once assembled:

• Apply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)
• Confirm the structure is level and stable
• Check all doors, glazing, and ventilation
• After wiring is complete, perform a first heat-up test
• Obtain any required electrical certification from your electrician

8. Enjoy Your Sauna & Ongoing Support

Your sauna is now ready to use.

Please remember:

• Self-assembled saunas carry a 1-year manufacturer's parts warranty
• A qualified electrician must complete any electrical work
• Missing or damaged components must be reported within 24 hours
• Our support team is always available for assistance or replacement parts

Returns & Refunds Policy (Key Information)

Eligibility

• Returns apply only to unused products in original condition.
• Custom or modified items may not be eligible

Reporting Issues

• Missing or damaged components must be reported within 24 hours of delivery
• Damage in transit claims require timely reporting

Procedure

Contact customer support with photographs or video evidence:

• A member of our team will assess the issue
• We will arrange replacements, repairs, or next steps

Refund Conditions

• Refunds or replacements are available only for products that are defective, damaged in transit, or not as described.

Final Note on Electrical Responsibility

• All electrical work — including preparation, wiring, power supply installation, certification, and compliance — is 100% the customer’s responsibility and must be completed by a qualified electrician.
• This requirement is essential for safety, performance, and warranty validity.

Specifications

Technical Specification: Electrical Supply

CRITICAL: NOTICE TO THE PROPERTY OWNER

Owner’s Brief for the Holl's Moon 4-Person Sauna

The Holl’s Moon 4-Person Sauna is a high-load appliance with a total power draw of 4620W (Approx 20.1 Amps). This unit cannot be operated from a standard 13A domestic wall socket. It requires a dedicated, hardwired electrical installation.

Mandatory Requirement: You must appoint a Registered Electrician to install a dedicated circuit from your consumer unit (fuse box) to the sauna location before the unit is delivered.

1. Power Infrastructure Requirements

To safely power the array of 12 Carbon panels and 4 Quartz heaters, your home’s infrastructure must meet the following specifications:

• Circuit Specification: We recommend a dedicated 32A radial circuit using a minimum of 6mm² cable (final cable size to be determined by your electrician based on the length of the run).
• Isolation Switch: A 32A double-pole rotary isolation switch should be installed within the room, allowing the sauna to be fully de-energised for maintenance.
• No Standard Plugs: Attempting to run this unit on a standard plug or a "heavy-duty" extension lead is a significant fire risk and will void all warranties.

2. Safety & Protection Standards

• RCD Protection: The circuit must be protected by a 30mA RCD (Residual Current Device) at the consumer unit.
• Sustained Load: A sauna draws its full 20.1A load continuously for the duration of your session (up to 60 minutes). The circuit must be designed for this "constant-on" thermal load.
• Earthing: Correct bonding is essential for a large-scale timber and glass enclosure. Your electrician must verify the earthing path to ensure the unit is safely grounded.

3. Smart Features & Connectivity

The central control hub manages 16 independent heating elements and requires a stable digital environment:

• WiFi (2.4 GHz): Necessary for remote pre-heating via the smartphone app. Pre-heating the large 180cm cabin takes longer than smaller models, making the app functionality vital.
• Network Signal: Because the control box is situated within a large structure of Hemlock and glass, we recommend verifying signal strength at the site. A WiFi booster may be required if the signal is weak.
• Bluetooth: The audio system is integrated into the 4.6kW power loop. Professional earthing is required to prevent electrical "noise" or humming through the speakers.

4. Component Installation

• Electrical Entry: The main feed enters via the roof panel. Ensure your electrician leaves a flexible "tail" of cable long enough to reach the connection box once the 196cm tall walls are assembled.
• Ventilation: Ensure the top of the sauna remains clear of any objects to allow the electrical hub to ventilate correctly during high-heat sessions.

Owner’s Electrical Action Plan

1. Qualified Electrician: Provide these specs (4620W / 20.1A) to your electrician immediately.
2. Circuit Install: Ensure the 32A line and isolator are fully tested and certified prior to delivery.
3. Signal Check: Verify 2.4 GHz WiFi strength at the Ø 180 cm footprint.

Delivery & Installation Protocol: Holl’s Moon 4-Person (Natural)

HL-MOON4 | Flagship Installation & Handling

The Moon 4-Person is the largest model in the circular range. With a 180 cm diameter, the logistics of moving and aligning the panels are significantly more demanding than those of the smaller units.

1. Universal Receipt Protocol (Mandatory)

To safeguard the 10-year structural warranty, every owner must perform these steps:

• The 24-Hour Inspection Rule: You must unbox and inspect the 8mm tempered glass door and the Natural Hemlock panels within 24 hours of delivery.
• Cosmetic & Structural Reporting: Any transit damage, glass chips, or marks on the wood must be reported within this 24-hour window. Once assembly begins, the unit is considered accepted in its current condition.
• Natural Wood Handling: Because the Hemlock is untreated, it is highly sensitive to oils from skin. We recommend installers wear clean gloves to prevent marks on the raw wood panels during the build.
• Indoor Storage: Store all crates in a dry, heated indoor room. Exposure to dampness in a garage or shed will cause the 180cm panels to swell, which will prevent the circular "Fast-Click" system from locking correctly.

2. Choosing Your Installation Pathway

Pathway A: Professional Installation (Recommended)

Due to the 4620W technical requirements and the sheer size of the 180cm wall sections, our professional installation service is the safest route.

• The Service: Our team handles the heavy lifting, precise circular alignment, and hanging of the reinforced 8mm glass door.
• Technical Commissioning: They will verify that all 16 heaters (4 Quartz / 12 Carbon) are firing correctly and assist with the WiFi setup.

Pathway B: Self-Assembly (Minimum 3-4 Person Task)

• The Manpower: Do not attempt this alone. You will need at least three to four adults to safely stabilise the large curved panels while the "Fast-Click" fasteners are secured.
• The Level Floor Requirement: With a 180cm span, floor levelling is non-negotiable. Use a long spirit level to ensure the base is 100% flat. If there is even a minor slope, the roof panel will not seat, and the 4.6kW heating system will lose thermal efficiency due to gaps.
• Tooling: No specialist tools are needed for the walls, but you will need a stable ladder to access the roof cavity where the heater wires meet the control hub.

3. Technical Commissioning (First Use)

• WiFi Sync: Sync the control hub to your 2.4 GHz WiFi via the touchscreen. This allows you to pre-heat the large 4-person cabin from your smartphone.
• The "Burn-in": Run the sauna at its highest temperature setting for 45 minutes while empty. This season, the wood and the 16 heating elements, clearing the "new unit" scent before your first session.

Holl’s Moon 4-Person Sauna Warranty 

HL-MOON4 | Flagship Protection & Natural Wood Terms

The Holl’s Moon 4-Person is the premier model in the circular infrared range. To protect your 10-year structural and 2-year electronic coverage, the following installation and maintenance standards must be strictly followed.

1. Warranty Duration

Our warranty reflects the high-grade materials and engineering required for a 4-person flagship unit:

• Wood Structure: 10-Year Warranty against manufacturing defects, structural failure, or major warping of the FSC-certified Hemlock and Abachi wood.
• Electronics & Heaters: 2-Year Warranty covering the 4 Quartz Full Spectrum heaters, 12 Carbon panels, the 32A-rated Control Hub, Bluetooth audio, and LED Chromotherapy systems.
• Usage: These terms apply strictly to private domestic installations.

2. Conditions for Validity

To maintain your coverage, the following environmental and technical criteria are mandatory:

• Professional Hardwiring: Due to the 4620W load, the unit must be hardwired to a dedicated 32A circuit. Damage to the electrical hub or heaters caused by "plug-and-play" attempts or the use of extension leads will void the 2-year electrical warranty.
• Indoor Environment: The unit is designed for indoor use only. It must be located in a dry, ventilated, and heated room. Installation in uninsulated garden rooms, garages, or damp areas (near pools/showers) will void the warranty due to the risk of timber expansion and electrical corrosion.
• Structural Levelling: With a massive Ø 180 cm footprint, a perfectly level floor is essential. Any stress damage to the frame or glass door misalignment resulting from an unlevel base is not a manufacturing defect.

3. The 24-Hour Inspection Rule (Fragile Components)

• The 8mm Glass: The large tempered glass door is a high-value component. You must unbox and inspect it and report any transit damage, chips, or cracks within 24 hours of delivery.
• Post-Assembly: Once the sauna is installed, glass breakage is considered accidental damage and is not covered, as it is typically caused by external impact or structural stress from an uneven floor.

4. Natural Hemlock Care & Maintenance

As a raw, untreated timber product, the following are not considered defects:

• Natural Characteristics: Minor variations in wood grain, colour, or small surface "checking" (fine lines) are inherent to natural Hemlock and do not affect the 10-year structural integrity.
• Cleaning: Use only a soft, slightly damp cloth. Never use chemical cleaners, bleach, or oils on the natural wood, as these will penetrate the grain and void the structural warranty.
• Stain Prevention: To avoid perspiration salt stains on the Abachi interior, users should always sit on towels.

5. Claims Procedure

If a technical or structural issue arises:

1. Reference: Provide your original purchase record and the GTIN (HL-MOON4).
2. Electrical Certification: For electronic claims, you may be required to show proof of a professional 32A hardwired installation (e.g., an Electrical Installation Certificate).
3. WiFi Diagnostics: Ensure the unit is connected to WiFi to allow for remote troubleshooting.

Returns and Refund Policy

At any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.

If at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.

If the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.

The Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.

If you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.

If you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.

We will refund the reasonable costs you incur in returning the following items to us:

• Items we delivered to you in error
• Items which are faulty or damaged upon delivery
• Items which are substitutes for items originally ordered

We ask that you send us copies of receipts for such costs.

In all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.

Suppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Faulty or Damaged Items

• If the item/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.
• If the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.
• We will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.

Specifications

Holl’s Catalogue 2026