Holl’s Moon 1 Person Infrared Sauna – Natural Wood

Holl’s & France Sauna Buying Guide

Ensuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.

1. Place Your Order

• Choose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.
• The price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).
• You will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.
• To ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. 
• This helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.
• All saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.

2. Order Processing & Preparation

• Once your order is confirmed, your sauna is scheduled for preparation and dispatch.
• Our saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.
• All components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.

3. Delivery Organisation

When your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).

You will be notified of:

• Delivery date
• Estimated time window
• Any access requirements (e.g., suitable driveway space for pallet trucks)
• Your sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.

Before delivery, please ensure:

• A suitable foundation
• The base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.
• Clear access
• Access routes should be unobstructed to facilitate the movement of pallets and components.
• Electrical Preparation (Customer’s Responsibility)
• All electrical work is entirely the customer’s responsibility.

Requirements vary depending on the model and the layout of your property.

You must:

• Arrange for a qualified electrician prior to installation.
• Check the electrical specifications listed on the product page.
• Ensure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).
• Provide your electrician with the manufacturer’s electrical manual in advance.
• Where possible, have the electrician present on installation day.
• Important: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.
• Each product page includes an Electrical Supply section for further clarification.

If self-assembling:

• Review the assembly manual provided with your order.
• Prepare the necessary tools and sufficient manpower in advance.

5. Delivery & Unloading

On the scheduled delivery day:

• Your sauna arrives on a pallet
• Our delivery team unloads the pallet (via pump truck/trolley where possible)
• Components are placed at your designated kerbside or base area

Once delivered, please:

• Unpack all components
• Check for missing or damaged parts
• Report any issues within 24 hours to maintain warranty eligibility

6. Installation / Assembly

Professional Installation (Optional)

• If you choose professional installation, our experienced carpenters will assemble your sauna within one full day.

What Our Team Does:

• Full assembly of the sauna build only
• Correct fitting of all internal components (no electrical hookup)
• Final checks to ensure the sauna is ready for commissioning
• Installation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.

Self-Assembly (Flat-Pack)

If you prefer to self-assemble:

• Follow the detailed instruction manual
• Assembly usually takes 1–2 days, depending on experience
• Electrical Connection (Customer’s Responsibility)
• All wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.

This includes:

• Correct cable sizing
• Safe heater connection
• Isolation switch requirements
• Certification of the installation
• Incorrect or uncertified electrical work will void the warranty.

7. Finishing Touches & Safety Check

Once assembled:

• Apply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)
• Confirm the structure is level and stable
• Check all doors, glazing, and ventilation
• After wiring is complete, perform a first heat-up test
• Obtain any required electrical certification from your electrician

8. Enjoy Your Sauna & Ongoing Support

Your sauna is now ready to use.

Please remember:

• Self-assembled saunas carry a 1-year manufacturer's parts warranty
• A qualified electrician must complete any electrical work
• Missing or damaged components must be reported within 24 hours
• Our support team is always available for assistance or replacement parts

Returns & Refunds Policy (Key Information)

Eligibility

• Returns apply only to unused products in original condition.
• Custom or modified items may not be eligible

Reporting Issues

• Missing or damaged components must be reported within 24 hours of delivery
• Damage in transit claims require timely reporting

Procedure

Contact customer support with photographs or video evidence:

• A member of our team will assess the issue
• We will arrange replacements, repairs, or next steps

Refund Conditions

• Refunds or replacements are available only for products that are defective, damaged in transit, or not as described.

Final Note on Electrical Responsibility

• All electrical work — including preparation, wiring, power supply installation, certification, and compliance — is 100% the customer’s responsibility and must be completed by a qualified electrician.
• This requirement is essential for safety, performance, and warranty validity.

Heater Information

Technical Specification: Electrical Supply

IMPORTANT: NOTICE TO THE PROPERTY OWNER

Although the Holl’s Moon is a "Plug-and-Play" infrared sauna, it is a high-performance appliance with a sustained power draw of 1970W. It is the property owner's responsibility to ensure that the domestic electrical circuit and the specific wall socket intended for use are in a safe, working condition.

We strongly recommend having a Registered Electrician verify the circuit’s integrity before the first use. Always defer to a professional’s judgment regarding your home’s electrical safety and load capacity.

1. Power Requirements & Connection

The Holl’s Moon is designed to run on a standard UK domestic supply. However, the nature of infrared heating means the unit draws a consistent, high current for the full duration of your session (typically 30–60 minutes).

• The Dedicated Socket Rule: The sauna must be plugged directly into a permanent wall socket.
• The "No Extension" Policy: You must not use extension leads, multi-plug adapters, or "daisy-chained" power strips. High-draw appliances can cause lower-rated extension cables to overheat, posing a significant fire risk.

2. Infrastructure & Component Placement

• Socket Proximity: The wall socket should be located within 2 metres of the sauna.
• RCD Protection: Ensure your home’s consumer unit (fuse box) is equipped with an RCD (Residual Current Device). This is a standard safety feature in modern UK homes and is essential for the safe operation of high-power wellness equipment.
• WiFi Signal (2.4 GHz): The internal control hub and remote pre-heating features require a stable WiFi signal. Because the sauna is a solid wood and glass enclosure, verify that your signal strength is strong at the exact installation site.

3. Internal Wiring (Plug-and-Play)

For those choosing Self-Assembly, the internal electrical setup involves no hardwiring. All components use pre-installed "Click" jacks:

• Heater Connection: Connecting the 3 Quartz and 4 Carbon panels to the central power hub.
• Control & Audio: Connecting the touchscreen, Bluetooth speakers, and LED lighting strips.
• Roof Hub: All connections meet at the central power box located in the roof panel.

4. Safety Compliance

• Indoor Environment: This electrical brief is only valid for installations in dry, heated indoor rooms.
• Safety Warning: If you notice any discolouration on your wall socket or the sauna's plug, or if your circuit breaker trips during use, disconnect the unit immediately and consult a qualified electrician.

Action Plan for the Property Owner

• Locate Power: Identify a wall socket that is not shared with other high-draw appliances (e.g., heaters or kettles).
• Verify WiFi: Check that your smartphone can maintain a stable 2.4 GHz connection at the installation spot.
• Electrician Review: Share this brief with your electrician to confirm the ring main is suitable for a sustained 1970W load.

Delivery & Installation Protocol: Holl’s Moon (Natural Wood)

Ensuring a Flawless Setup for Your Wellness Retreat

The Holl’s Moon is a high-end designer product. Because of its circular architecture and the raw nature of the FSC-certified Hemlock, the handling of the unit upon arrival is critical to maintaining its beauty and technical performance.

1. Universal Receipt Protocol (Mandatory for All)

Regardless of your chosen installation method, these steps must be followed to protect your warranty:

• The 24-Hour Inspection Rule: Upon arrival, you (or your representative) must unbox and inspect the 8mm tempered glass door and the Natural Hemlock panels.
• Reporting: Any transit damage, cracks in the glass, or cosmetic marks on the wood must be reported to us within 24 hours. Once assembly begins, the unit is considered accepted in its current condition.
• Safe Storage: If not installing immediately, store the crates in a dry, heated indoor room. Exposure to dampness or fluctuating outdoor temperatures can cause the natural wood to swell or warp before it is assembled.

2. Pathway 1: Standard Kerbside Delivery (Self-Assembly)

If you have chosen to handle the setup yourself, please note the following:

• The Drop-Off: The pallet is delivered to the nearest accessible point to your property (driveway or kerbside). The driver wil help you carry the components into your home.
• Manpower: Moving the components inside and assembling the unit is a two-person task. The curved panels are large and require one person to hold the arc in place while the other secures the "Fast-Click" fasteners.
• Levelling: You must use a spirit level to verify that the floor is perfectly flat. Because of the circular design, even a 1% slope will cause the wall panels to misalign and prevent the roof from seating correctly.

3. Pathway 2: Professional Delivery & Installation

If you have selected our White-Glove service:

• The Room of Choice: Our team will carry the flat-packed sections to the specific room where the sauna will live.
• Precision Build: The installers will handle the leveling of the base, the alignment of the curved walls, and the hanging of the 8mm glass door to ensure a perfect heat seal.
• Technical Commissioning: The team will connect all internal "Plug-and-Play" wiring and verify that the Quartz heaters, Carbon panels, and LED lighting are fully operational.
• WiFi Handover: The installers can assist in syncing the sauna to your home network via the smartphone app to ensure the "Smart" features are ready to use.

4. Technical Commissioning (First Power On)

• The "Burn-in" Session: For the very first use, run the sauna at maximum temperature for 30 minutes while empty. This settles the heaters and allows the natural Hemlock scent to season the cabin.
• Direct Power Only: Ensure the unit is plugged directly into a wall socket. The use of extension leads is strictly prohibited and will void the electrical warranty.

Holl’s Moon 1-Person Sauna Warranty

HL-MOON1 Protection & Maintenance Terms

The Holl’s Moon is a premium investment in your wellbeing. To maintain the integrity of the natural wood and the precision infrared technology, this warranty is subject to adherence to the following care and installation standards.

1. Warranty Duration

Holl’s (Poolstar) provides a tiered warranty that reflects the professional grade of the materials:

• Wood Structure: 10-Year Warranty against manufacturing defects, structural failure, or major warping of the FSC-certified Hemlock and Abachi wood.
• Electronics: 2-Year Warranty covering the Quartz Full Spectrum heaters, Carbon panels, Control Hub, Bluetooth audio, and LED Chromotherapy systems.
• Usage: These terms apply to private domestic home installations.

2. Conditions for Validity

To ensure your warranty remains active, the following environmental and technical rules apply:

• Indoor Installation Only: The Holl’s Moon is a furniture-grade item. It must be installed in a dry, heated, and ventilated indoor room. Installation in uninsulated garden rooms, damp garages, or outdoor sheds will void the warranty.
• The Level Floor Requirement: The circular base must be installed on a perfectly level surface. Structural stress or door misalignment caused by an unlevel floor is not covered under the 10-year wood warranty.
• Electrical Safety: The unit must be plugged directly into a wall socket. Any electrical failure caused by the use of extension leads or multi-plug adapters is not covered.

3. The 24-Hour Inspection Rule (Fragile Components)

• The 8mm Tempered Glass: Because glass is a "wear and tear" component once in use, any chips, cracks, or transit damage must be reported within 24 hours of delivery.
• Post-Assembly: Breakage occurring after the 24-hour window or during assembly is considered accidental damage and is not covered by the manufacturer’s warranty.

As the Moon is crafted from Natural Hemlock, please note:

• Organic Variation: Minor variations in wood grain, colour, or small surface "checking" (fine lines) are natural characteristics of timber and are not considered manufacturing defects.
• Maintenance: To protect the 10-year warranty, do not use harsh chemical cleaners on the untreated wood. Wipe down the Abachi bench with a damp cloth after use to remove perspiration salts.

5. Claims Procedure

If you encounter a fault:

• Contact Support: Provide your original Balance Recovery order number and the EAN (HL-MOON1).
• Documentation: You will be required to provide photos of the issue and, for electrical claims, a photo of the wall socket connection (to verify no extension leads were used).
• App Diagnostics: Many control issues can be resolved via firmware updates. Ensure your sauna is connected to WiFi to receive the latest systemoptimisationss.

Returns and Refund Policy

At any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.

If at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.

If the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.

The Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.

If you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.

If you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.

We will refund the reasonable costs you incur in returning the following items to us:

• Items we delivered to you in error
• Items which are faulty or damaged upon delivery
• Items which are substitutes for items originally ordered

We ask that you send us copies of receipts for such costs.

In all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.

Suppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Faulty or Damaged Items

• If the item/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.
• If the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.
• We will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.

Specifications

Holl’s Catalogue 2026