Holl’s Hestia Lounge 210 – 4 to 6 Person Outdoor Sauna

Holl’s & France Sauna Buying Guide

Ensuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.

1. Place Your Order

• Choose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.
• The price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).
• You will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.
• To ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. 
• This helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.
• All saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.

2. Order Processing & Preparation

• Once your order is confirmed, your sauna is scheduled for preparation and dispatch.
• Our saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.
• All components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.

3. Delivery Organisation

When your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).

You will be notified of:

• Delivery date
• Estimated time window
• Any access requirements (e.g., suitable driveway space for pallet trucks)
• Your sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.

4. Pre-Installation Preparation

Before delivery, please ensure:

• A suitable foundation
• The base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.
• Clear access
• Access routes should be unobstructed to facilitate the movement of pallets and components.
• Electrical Preparation (Customer’s Responsibility)
• All electrical work is entirely the customer’s responsibility.

Requirements vary depending on the model and the layout of your property.

You must:

• Arrange for a qualified electrician prior to installation.
• Check the electrical specifications listed on the product page.
• Ensure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).
• Provide your electrician with the manufacturer’s electrical manual in advance.
• Where possible, have the electrician present on installation day.
• Important: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.
• Each product page includes an Electrical Supply section for further clarification.

If self-assembling:

• Review the assembly manual provided with your order.
• Prepare the necessary tools and sufficient manpower in advance.

5. Delivery & Unloading

On the scheduled delivery day:

• Your sauna arrives on a pallet
• Our delivery team unloads the pallet (via pump truck/trolley where possible)
• Components are placed at your designated kerbside or base area

Once delivered, please:

• Unpack all components
• Check for missing or damaged parts
• Report any issues within 24 hours to maintain warranty eligibility

6. Installation / Assembly

Professional Installation (Optional)

• If you choose professional installation, our experienced carpenters will assemble your sauna within one full day.

What Our Team Does:

• Full assembly of the sauna build only
• Correct fitting of all internal components (no electrical hookup)
• Final checks to ensure the sauna is ready for commissioning
• Installation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.

Self-Assembly (Flat-Pack)

If you prefer to self-assemble:

• Follow the detailed instruction manual
• Assembly usually takes 1–2 days, depending on experience
• Electrical Connection (Customer’s Responsibility)
• All wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.

This includes:

• Correct cable sizing
• Safe heater connection
• Isolation switch requirements
• Certification of the installation
• Incorrect or uncertified electrical work will void the warranty.

7. Finishing Touches & Safety Check

Once assembled:

• Apply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)
• Confirm the structure is level and stable
• Check all doors, glazing, and ventilation
• After wiring is complete, perform a first heat-up test
• Obtain any required electrical certification from your electrician

8. Enjoy Your Sauna & Ongoing Support

Your sauna is now ready to use.

Please remember:

• Self-assembled saunas carry a 1-year manufacturer's parts warranty
• A qualified electrician must complete any electrical work
• Missing or damaged components must be reported within 24 hours
• Our support team is always available for assistance or replacement parts

Returns & Refunds Policy (Key Information)

Eligibility

• Returns apply only to unused products in original condition.
• Custom or modified items may not be eligible

Reporting Issues

• Missing or damaged components must be reported within 24 hours of delivery
• Damage in transit claims require timely reporting

Procedure

Contact customer support with photographs or video evidence:

• A member of our team will assess the issue
• We will arrange replacements, repairs, or next steps

Refund Conditions

• Refunds or replacements are available only for products that are defective, damaged in transit, or not as described.

Final Note on Electrical Responsibility

• All electrical work — including preparation, wiring, power supply installation, certification, and compliance — is 100% the customer’s responsibility and must be completed by a qualified electrician.
• This requirement is essential for safety, performance, and warranty validity.

Specifications

Assembly Manual

Technical Specification: Electrical Supply

CRITICAL: NOTICE TO THE PROPERTY OWNER

Owner’s Brief for the Holl's Hestia Lounge 210

The Hestia Lounge 210 requires a high-performance 6kW (Approx 26.1 Amps) sauna stove. This installation must comply with UK Building Regulations (Part P) for outdoor electrical safety.

THE GOLDEN RULE: While this document provides manufacturer guidelines, you must always defer to the professional judgment of your Registered Electrician. They are the final authority on cable sizing, circuit protection, and local site safety. If their on-site assessment regarding your property's specific wiring or distance from the consumer unit contradicts this brief, follow the electrician’s instructions.

1. Power Infrastructure Requirements

The supply must be designed to handle a continuous high-amperage draw in an outdoor environment.

• Circuit Specification: A dedicated 32A or 40A radial circuit is required. Your electrician will determine the exact breaker size based on the "diversity" of your home's total electrical load.
• Armoured Cable (SWA): Steel Wire Armoured cable is mandatory for the run between your home and the sauna. Due to the 210 cm width and the distance from the house, your electrician will likely specify 6mm² or 10mm² cable to prevent "voltage drop."
• Isolation: A weatherproof, lockable Double-Pole Isolation Switch must be installed. This should be mounted within sight of the sauna but outside the immediate heat/steam zone.

2. Safety & Environmental Protection

• RCD Protection: The circuit must be protected by a 30mA RCD at the consumer unit for life-safety protection.
• IP Rating: All external glands, junction boxes, and switches must be IP65 rated (waterproof and dust-tight).
• Earthing: In outdoor sauna installations, "Exporting the Earth" from the main house requires professional validation. Your electrician may decide to install a dedicated Earth Rod at the sauna site to ensure the highest level of safety.

3. Lighting & Integrated Controls

• The Hub: The Hestia Lounge 210 features an internal control hub for the LED strips. This hub must be connected to the main incoming power feed by your electrician.
• Stove Clearances: The 6kW stove generates significant heat. Your electrician must ensure the stove is mounted precisely according to the manufacturer's safety distances to prevent overheating the Pine walls or Abachi benches.

4. Installation Layout

• Cable Entrance: The electrical feed usually enters through the floor or the rear panel. It is critical that the electrician provides the cable "tails" before the final interior flooring and benches are locked into place during assembly.
• Certification: Your electrician must issue an Electrical Installation Certificate (EIC) upon completion. This is required to validate your 2-year electronics warranty and for your home insurance records.

Owner’s Electrical Action Plan

1. Survey: Have your electrician check if your main fuse (e.g., 60A or 100A) can support a new 6kW / 26A load.
2. Infrastructure: Run the SWA cable and install the isolator before the sauna delivery.
3. Final Hook-up: The electrician returns to perform the final hardwiring once the structure is weather-tight.

Delivery & Installation Protocol: Holl’s Hestia Lounge 210

HL-HESTIA210L-PK | Flagship Lounge Installation

The Hestia Lounge 210 is a premium architectural structure. Its large footprint and unique integrated terrace make it a focal point of any outdoor wellness space, but its size (2.1m wide) demands rigorous site preparation.

1. Universal Receipt Protocol (Mandatory)

To safeguard your 4-year structural warranty, the following steps are required:

• The 24-Hour Inspection Rule: You must unbox and inspect the 8mm tempered glass door, the Half Moon rear glazed panel, and all Heat-Treated Pine wall and terrace sections within 24 hours of delivery.
• Transit Reporting: Any damage to the panoramic glass or structural timber must be reported immediately. Once assembly begins, the unit is deemed accepted in its delivered condition.
• Component Storage: The interior Abachi benches and LED electronics must be stored in a dry, indoor space until the main pine structure is fully roofed and weather-sealed.

2. Site Preparation: The "Grand" Foundation

The Hestia Lounge 210 has a substantial footprint (205 x 210 cm) and significant weight.

• The Base: You must have a reinforced, 100% level foundation. Acceptable bases include a reinforced concrete pad (minimum 100mm depth), level paving slabs on a compacted sub-base, or a structural timber deck rated for heavy loads.
• Drainage: The site must be well-drained. We strongly recommend an elevated base (approx 50mm above ground level) to prevent the bottom pine frame from sitting in standing water.
• Orientation: Consider the "Half Moon" rear glass and the front terrace. The site should be oriented to maximize your view while maintaining privacy for the lounge area.

3. Choosing Your Installation Pathway

Pathway A: Professional Installation (Highly Recommended)

Due to the 220cm height, the weight of the dual glazing (front and rear), and the alignment of the terrace, professional installation is strongly advised.

• The Service: Specialists will manage the heavy-lifting of the 2.1m panels, ensure the terrace is structurally integrated with the cabin, and hang the 8mm glass door.
• Note: The 6kW stove installation requires a separate hardwired connection by your Registered Electrician.

Pathway B: Self-Assembly (Minimum 4 Person Task)

• The Manpower: This is a complex structural build. You will need at least four capable adults. The terrace and cabin must be aligned perfectly to ensure the roof panels seat correctly across the full 210cm span.
• Tools Required: Long spirit level (1.2m+), drill/driver, rubber mallet, and two stable ladders for the 220cm roof installation.
• Precision: If the base is not perfectly level, the terrace will pull away from the cabin over time, creating gaps in the weatherproofing.

4. Commissioning & First Use

• Stove Integration: Optimised for a 6kW stove. This must be hardwired by a professional (see Electrical Brief).
• Curing the Pine: Run the stove for 90 minutes at a moderate heat without water to "cure" the heat-treated pine and the stones.
• Terrace Use: Ensure the terrace seating is securely fastened before use. This area is designed for cooling down between heat cycles.

Installation Readiness Checklist

• Inspection: All glass and pine sections checked within 24 hours of delivery?Base: Is a reinforced, 100% level foundation (205 x 210 cm) ready?
• Access: Is there a clear, wide path to the garden for the 2.1m wide panels?] Stove: Have you ordered the 6kW stove and booked a Registered Electrician?
•  Safety: Have you confirmed the 220cm height clearance (away from low-hanging branches)?

Holl’s Hestia Lounge 210: Warranty Statement

HL-HESTIA210L-PK | Flagship Lounge Protection Terms

The Hestia Lounge 210 is a premier architectural sauna. To protect your investment and maintain the validity of the 4-year structural and 2-year electronic coverage, the following standards must be met.

1. Warranty Duration

Holl’s (Poolstar) provides a tiered warranty that reflects the professional-grade materials used in this 6-person flagship:

• Wood Structure: 4-Year Warranty against manufacturing defects or structural failure of the heat-treated Pine cabin and terrace.
• Electronics: 2-Year Warranty covering the integrated LED Chromotherapy strips, control hub, and internal wiring.
• Stove: If a 6kW stove is purchased separately, it is covered under its own manufacturer’s warranty.
• Usage: These terms apply strictly to private domestic home installations.

2. Conditions for Validity

To maintain your coverage, the following environmental and technical standards are mandatory:

• Certified Hardwiring: Due to the 6kW load, the unit must be hardwired by a Registered Electrician. Damage caused by improper wiring or a failure to follow the electrician’s professional judgment will void the 2-year electronics warranty.
• Reinforced Level Foundation: Because of the expansive 205 x 210 cm footprint, a reinforced, 100% level foundation is essential. Structural stress or gaps forming between the terrace and the cabin due to a shifting or unlevel base (such as grass, soil, or thin paving) is not covered.
• Outdoor Maintenance: The pine is heat-treated for durability, but you must ensure the base remains well-drained. Standing water against the bottom frame will lead to premature wear and may void the structural warranty.

3. The 24-Hour Inspection Rule (Fragile Components)

• Panoramic Glazing: The Hestia Lounge 210 features an 8mm glass door and a large "Half Moon" rear panel. You must unbox and inspect these components and report any transit damage or chips within 24 hours of delivery.
• Post-Assembly: Once the sauna is assembled, glass breakage is considered accidental damage and is not covered, as it usually results from external impact or structural stress from an uneven foundation.

4. Natural Wood Integrity & Finish

• Heat-Treated Pine: Minor surface "checking" (fine lines), knots, or colour variations are natural characteristics of timber exposed to heat and the elements and do not affect the 4-year structural integrity.
• Cleaning: Use only a soft brush ora  damp cloth. Never use high-pressure washers, which can force water into the joints and damage the internal electronics or cause the wood to swell.
• Interior Hygiene: To prevent perspiration stains on the Abachi benches, the use of towels is required during every session.

5. Claims Procedure

In the event of a technical or structural issue:

1. Reference: Provide your original purchase record and the GTIN (HL-HESTIA210L-PK).
2. Electrical Evidence: For electronic claims, you must provide the Electrical Installation Certificate (EIC) issued by your registered electrician.
3. Photos: Evidence of the level foundation and the electrical isolation switch may be requested to verify the installation environment.

Warranty Validity Checklist

•  Inspection: Reported any transit or glass damage within 24 hours?
• Base: Is the sauna on a reinforced, 100% level foundation?
•  Electrical: Is the unit hardwired and certified by a Registered Electrician?
• Maintenance: Are you using towels to protect the Abachi wood interior?

Returns and Refund Policy

At any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.

If at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.

If the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.

The Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.

If you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.

If you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.

We will refund the reasonable costs you incur in returning the following items to us:

• Items we delivered to you in error
• Items which are faulty or damaged upon delivery
• Items which are substitutes for items originally ordered

We ask that you send us copies of receipts for such costs.

In all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.

Suppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Faulty or Damaged Items

• If the item/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.
• If the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.
• We will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.

Specifications

Assembly Manual

Holl’s Catalogue