Holl’s Hestia 160 – 4 to 6 Person Outdoor Sauna

Holl’s & France Sauna Buying Guide

Ensuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.

1. Place Your Order

• Choose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.
• The price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).
• You will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.
• To ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. 
• This helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.
• All saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.

2. Order Processing & Preparation

• Once your order is confirmed, your sauna is scheduled for preparation and dispatch.
• Our saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.
• All components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.

3. Delivery Organisation

When your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).

You will be notified of:

• Delivery date
• Estimated time window
• Any access requirements (e.g., suitable driveway space for pallet trucks)
• Your sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.

4. Pre-Installation Preparation

Before delivery, please ensure:

• A suitable foundation
• The base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.
• Clear access
• Access routes should be unobstructed to facilitate the movement of pallets and components.
• Electrical Preparation (Customer’s Responsibility)
• All electrical work is entirely the customer’s responsibility.

Requirements vary depending on the model and the layout of your property.

You must:

• Arrange for a qualified electrician prior to installation.
• Check the electrical specifications listed on the product page.
• Ensure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).
• Provide your electrician with the manufacturer’s electrical manual in advance.
• Where possible, have the electrician present on installation day.
• Important: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.
• Each product page includes an Electrical Supply section for further clarification.

If self-assembling:

• Review the assembly manual provided with your order.
• Prepare the necessary tools and sufficient manpower in advance.

5. Delivery & Unloading

On the scheduled delivery day:

• Your sauna arrives on a pallet
• Our delivery team unloads the pallet (via pump truck/trolley where possible)
• Components are placed at your designated kerbside or base area

Once delivered, please:

• Unpack all components
• Check for missing or damaged parts
• Report any issues within 24 hours to maintain warranty eligibility

6. Installation / Assembly

Professional Installation (Optional)

• If you choose professional installation, our experienced carpenters will assemble your sauna within one full day.

What Our Team Does:

• Full assembly of the sauna build only
• Correct fitting of all internal components (no electrical hookup)
• Final checks to ensure the sauna is ready for commissioning
• Installation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.

Self-Assembly (Flat-Pack)

If you prefer to self-assemble:

• Follow the detailed instruction manual
• Assembly usually takes 1–2 days, depending on experience
• Electrical Connection (Customer’s Responsibility)
• All wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.

This includes:

• Correct cable sizing
• Safe heater connection
• Isolation switch requirements
• Certification of the installation
• Incorrect or uncertified electrical work will void the warranty.

7. Finishing Touches & Safety Check

Once assembled:

• Apply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)
• Confirm the structure is level and stable
• Check all doors, glazing, and ventilation
• After wiring is complete, perform a first heat-up test
• Obtain any required electrical certification from your electrician

8. Enjoy Your Sauna & Ongoing Support

Your sauna is now ready to use.

Please remember:

• Self-assembled saunas carry a 1-year manufacturer's parts warranty
• A qualified electrician must complete any electrical work
• Missing or damaged components must be reported within 24 hours
• Our support team is always available for assistance or replacement parts

Returns & Refunds Policy (Key Information)

Eligibility

• Returns apply only to unused products in original condition.
• Custom or modified items may not be eligible

Reporting Issues

• Missing or damaged components must be reported within 24 hours of delivery
• Damage in transit claims require timely reporting

Procedure

Contact customer support with photographs or video evidence:

• A member of our team will assess the issue
• We will arrange replacements, repairs, or next steps

Refund Conditions

• Refunds or replacements are available only for products that are defective, damaged in transit, or not as described.

Final Note on Electrical Responsibility

• All electrical work — including preparation, wiring, power supply installation, certification, and compliance — is 100% the customer’s responsibility and must be completed by a qualified electrician.
• This requirement is essential for safety, performance, and warranty validity.

Specifications

Technical Specification: Electrical Supply

CRITICAL: NOTICE TO THE PROPERTY OWNER

Owner’s Brief for the Holl's Hestia 160 Outdoor Sauna

The Hestia 160 is designed for a powerful 6kW (Approx. 26.1 Amps) sauna stove. This is a high-capacity outdoor installation governed by UK Building Regulations (Part P).

THE GOLDEN RULE: While this document provides the manufacturer's technical requirements, you must always defer to the professional judgment of your Registered Electrician. They are the final authority on cable sizing, circuit protection, and local site safety. If their on-site assessment contradicts any part of this brief due to your specific property layout, follow the electrician’s instructions.

1. Power Infrastructure Requirements

The electrical feed must be built to sustain a heavy load in all weather conditions.

• Circuit Specification: A dedicated 32A or 40A radial circuit (depending on the electrician's calculation of total load and "diversity") is required.
• Cable Choice: Steel Wire Armoured (SWA) cable is mandatory for the outdoor run. Your electrician will determine if 6mm² or 10mm² cable is needed based on the distance from your consumer unit to the garden.
• Outdoor Isolation: A weatherproof, lockable Double-Pole Isolation Switch must be installed. This should be positioned within easy reach of the sauna but outside the "splash zone."

2. Safety & Weatherproofing

• RCD Protection: The circuit must be protected by a 30mA RCD at the main consumer unit to ensure instant power cut-off in the event of a fault.
• IP Rating: All external junction boxes, glands, and isolation switches must be IP65 rated (waterproof and dust-tight).
• Earthing: Outdoor structures require specialized earthing (often involving an earth rod depending on your home's earthing system). Your electrician must verify this to prevent electrical shocks in a high-moisture environment.

3. Lighting & Component Connection

• LED Hub: The Hestia’s internal LED strips are controlled via a hub located in the structure. Your electrician will connect this to the main incoming power feed.
• Stove Mounting: Your electrician must ensure the 6kW stove is mounted with the exact manufacturer-specified clearances from the Abachi benches and Pine walls to prevent scorched timber or fire risks.

4. Installation Layout

• Entry Point: The armoured cable typically enters through the floor or the lower rear wall. It is essential your electrician coordinates with the assembly team so the cable is pulled through before the final floor sections and benches are locked into place.
• Certification: Your electrician must provide you with an Electrical Installation Certificate (EIC). Keep this document safe; it is required for your home insurance and to validate the 2-year electronics warranty.

Owner’s Electrical Action Plan

1. Site Inspection: Have your electrician verify your home's current capacity for an additional 6kW / 26A load.
2. SWA Run: Install the armoured cable and isolation switch prior to the sauna build.
3. Commissioning: The electrician should perform final connections and safety testing once the Hestia is structurally complete.

Delivery & Installation Protocol: Holl’s Hestia 160

HL-HESTIA160-PK | Flagship Outdoor Installation

The Hestia 160 is a significant architectural addition to your property. With a capacity of up to 6 people and a height of 220 cm, it requires a coordinated approach to logistics, base preparation, and assembly.

1. Universal Receipt Protocol (Mandatory)

To safeguard your 4-year structural warranty, the following steps are required:

• The 24-Hour Inspection Rule: You must unbox and inspect the 8mm tempered glass door, the Half Moon rear glazed panel, and the Heat-Treated Pine wall sections within 24 hours of delivery.
• Cosmetic & Transit Reporting: Any glass chips or structural damage must be reported immediately. Once assembly has commenced, the unit is deemed accepted in its delivered condition.
• Dry Storage: While the pine is heat-treated for outdoor durability, the interior components (Abachi benches and LED electronics) must be stored in a dry, indoor space until the structure is fully weather-sealed.

2. Pre-Installation: The Foundation

The Hestia 160 weighs several hundred kilograms when fully assembled and occupied.

• The Base: You must have a solid, 100% level, and reinforced foundation. Acceptable bases include a reinforced concrete pad, level paving slabs on a compacted sub-base, or a heavy-duty structural timber deck.
• Drainage: The base must be designed to prevent standing water. We recommend an elevated base to ensure the bottom frame of the pine cabin is not sitting in groundwater.
• Clearance: Ensure there is at least 50cm of clearance around the perimeter of the site to allow the assembly team to move and secure the external panels.

3. Choosing Your Installation Pathway

Pathway A: Professional Installation (Highly Recommended)

Due to the height (220cm) and the weight of the panoramic glass, we strongly recommend our professional installation service.

• The Service: Our team will manage the heavy lifting of the large-format panels, the precise alignment of the 8mm glass door, and the application of weather-seals.
• Note: The 6kW stove requires a separate hardwired connection by your Registered Electrician.

Pathway B: Self-Assembly (Minimum 3-4 Person Task)

• The Manpower: This is a heavy-duty build requiring at least three to four capable adults. The 205cm long panels and the 220cm height make this a complex structural task.
• Precision Leveling: A long spirit level is mandatory. If the base is off by even a few millimeters, the panoramic rear glass will not seat correctly, and the roof will not be weather-tight.
• Tools: You will require a drill/driver, rubber mallet, and a stable ladder for the roof assembly.

4. Commissioning & First Use

• Stove Setup: The Hestia 160 is optimised for a 6kW stove (e.g., Vulkano Black). This must be hardwired by a professional (see Electrical Brief).
• The "Curing" Session: Run the stove for 90 minutes at a moderate heat without water to "cure" the heat-treated pine and the sauna stones.
• Lighting Check: Test the integrated LED strips across both the ceiling and bench levels before the final decorative trims are fixed.

Holl’s Hestia 160 Outdoor: Warranty Statement

HL-HESTIA160-PK | Flagship Protection & Structural Terms

The Hestia 160 is a premium architectural sauna. To ensure the longevity of the heat-treated pine and the massive glass panels, the following warranty terms must be met.

1. Warranty Duration

Holl’s (Poolstar) offers a tiered warranty reflecting the industrial grade of the Hestia's components:

• Wood Structure: 4-Year Warranty against manufacturing defects or structural failure of the heat-treated Pine.
• Electronics: 2-Year Warranty covering the integrated LED strips, control hub, and internal wiring.
• Stove Coverage: If a 6kW stove (such as the Vulkano Black) is purchased separately, it is covered by the stove manufacturer’s specific warranty.
• Usage: These terms apply strictly to private domestic installations.

2. Conditions for Validity

To maintain your coverage, the following environmental and technical standards are mandatory:

• Certified Hardwiring: Due to the 6kW load, the unit must be hardwired by a Registered Electrician. Damage caused by improper wiring or a failure to follow the electrician’s professional judgment regarding safety and cable sizing will void the 2-year electronics warranty.
• Reinforced Foundation: Because the Hestia 160 is a large structure (205 x 160 cm), it must sit on a reinforced, 100% level foundation. Structural stress, wood warping, or glass misalignment caused by an unlevel or shifting base (such as grass or soil) is not covered.
• Outdoor Maintenance: The pine is heat-treated for durability, but as a natural material, it requires inspection. You must ensure the base remains well-drained and that the exterior weather seals are inspected annually to prevent water ingress.

3. The 24-Hour Inspection Rule (Fragile Components)

• Panoramic Glazing: The Hestia 160 features a heavy-duty 8mm glass door and a large "Half Moon" rear panel. You must unbox and inspect these components and report any transit damage or chips within 24 hours of delivery.
• Post-Assembly: Once the sauna is assembled, glass breakage is considered accidental damage and is not covered under the manufacturing warranty, as it usually results from external impact or structural shifting.

4. Natural Wood Integrity

• Heat-Treated Pine: Minor surface "checking" (fine lines), knots, or color variations are natural characteristics of timber and do not affect the 4-year structural integrity.
• Cleaning: Use only a soft brush or damp cloth for the exterior. Never use high-pressure washers, which can force water into the joints and damage the internal electronics.
• Interior Protection: To prevent perspiration stains on the Abachi benches, the use of towels is required during every session.

5. Claims Procedure

If a technical or structural issue arises:

1. Documentation: Provide your original purchase record and the GTIN (HL-HESTIA160-PK).
2. Electrical Evidence: For electronic claims, you must provide the Electrical Installation Certificate (EIC) issued by your registered electrician.
3. Site Photos: Photos showing the level foundation and the electrical isolation switch may be requested to verify the installation environment.

Returns and Refund Policy

At any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.

If at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.

If the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.

The Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.

If you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.

If you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.

We will refund the reasonable costs you incur in returning the following items to us:

• Items we delivered to you in error
• Items which are faulty or damaged upon delivery
• Items which are substitutes for items originally ordered

We ask that you send us copies of receipts for such costs.

In all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.

Suppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Faulty or Damaged Items

• If the item/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.
• If the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.
• We will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.

Specifications

Assembly Manual

Holl’s Catalogue 2026