Holl’s Eccolo 6 Person Steam Sauna

Holl’s & France Sauna Buying Guide

Ensuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.

1. Place Your Order

• Choose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.
• The price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).
• You will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.
• To ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. 
• This helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.
• All saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.

2. Order Processing & Preparation

• Once your order is confirmed, your sauna is scheduled for preparation and dispatch.
• Our saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.
• All components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.

3. Delivery Organisation

When your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).

You will be notified of:

• Delivery date
• Estimated time window
• Any access requirements (e.g., suitable driveway space for pallet trucks)
• Your sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.

4. Pre-Installation Preparation

Before delivery, please ensure:

• A suitable foundation
• The base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.
• Clear access
• Access routes should be unobstructed to facilitate the movement of pallets and components.
• Electrical Preparation (Customer’s Responsibility)
• All electrical work is entirely the customer’s responsibility.

Requirements vary depending on the model and the layout of your property.

You must:

• Arrange for a qualified electrician prior to installation.
• Check the electrical specifications listed on the product page.
• Ensure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).
• Provide your electrician with the manufacturer’s electrical manual in advance.
• Where possible, have the electrician present on installation day.
• Important: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.
• Each product page includes an Electrical Supply section for further clarification.

If self-assembling:

• Review the assembly manual provided with your order.
• Prepare the necessary tools and sufficient manpower in advance.

5. Delivery & Unloading

On the scheduled delivery day:

• Your sauna arrives on a pallet
• Our delivery team unloads the pallet (via pump truck/trolley where possible)
• Components are placed at your designated kerbside or base area

Once delivered, please:

• Unpack all components
• Check for missing or damaged parts
• Report any issues within 24 hours to maintain warranty eligibility

6. Installation / Assembly

Professional Installation (Optional)

• If you choose professional installation, our experienced carpenters will assemble your sauna within one full day.

What Our Team Does:

• Full assembly of the sauna build only
• Correct fitting of all internal components (no electrical hookup)
• Final checks to ensure the sauna is ready for commissioning
• Installation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.

Self-Assembly (Flat-Pack)

If you prefer to self-assemble:

• Follow the detailed instruction manual
• Assembly usually takes 1–2 days, depending on experience
• Electrical Connection (Customer’s Responsibility)
• All wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.

This includes:

• Correct cable sizing
• Safe heater connection
• Isolation switch requirements
• Certification of the installation
• Incorrect or uncertified electrical work will void the warranty.

7. Finishing Touches & Safety Check

Once assembled:

• Apply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)
• Confirm the structure is level and stable
• Check all doors, glazing, and ventilation
• After wiring is complete, perform a first heat-up test
• Obtain any required electrical certification from your electrician

8. Enjoy Your Sauna & Ongoing Support

Your sauna is now ready to use.

Please remember:

• Self-assembled saunas carry a 1-year manufacturer's parts warranty
• A qualified electrician must complete any electrical work
• Missing or damaged components must be reported within 24 hours
• Our support team is always available for assistance or replacement parts

Returns & Refunds Policy (Key Information)

Eligibility

• Returns apply only to unused products in original condition.
• Custom or modified items may not be eligible

Reporting Issues

• Missing or damaged components must be reported within 24 hours of delivery
• Damage in transit claims require timely reporting

Procedure

Contact customer support with photographs or video evidence:

• A member of our team will assess the issue
• We will arrange replacements, repairs, or next steps

Refund Conditions

• Refunds or replacements are available only for products that are defective, damaged in transit, or not as described.

Final Note on Electrical Responsibility

• All electrical work — including preparation, wiring, power supply installation, certification, and compliance — is 100% the customer’s responsibility and must be completed by a qualified electrician.
• This requirement is essential for safety, performance, and warranty validity.

Specifications

Technical Specification: Electrical Supply

CRITICAL: NOTICE TO THE PROPERTY OWNER

Owner’s Brief for the Holl’s Eccolo 6 (6-Person)

The Eccolo 6 draws approximately 19.6 Amps. Although the marketing mentions "conventional 230v," in the UK, a standard 3-pin plug is capped at 13 Amps. This unit MUST be hardwired. Attempting to use a standard plug or an extension lead will lead to terminal melting and pose a significant fire risk.

THE GOLDEN RULE: You must appoint a Registered Electrician to install a dedicated circuit. If their on-site assessment of your home's consumer unit contradicts this brief, follow the electrician’s instructions.

1. Power Infrastructure Requirements

The 4.5kW Harvia stove is the heart of this high-efficiency system.

• Circuit Specification: A dedicated 32A radial circuit is recommended. While a 20A breaker is technically "on the limit," a 32A breaker provides the necessary headroom for the heater's continuous load.
• Cable Selection: Your electrician should specify 4mm² or 6mm² cable, depending on the distance from your consumer unit.
• Isolation Switch: A 32A Double-Pole Isolation Switch must be installed within reach of the sauna for safe isolation and maintenance.

2. Safety Vapouror Barrier Protection

• RCD Protection: The circuit must be protected by a 30mA RCD. In a steam sauna environment where water is poured over 4.5kW elements, this is your primary life-safety device.
• High-Temperature Wiring: The final connection from the isolator to the stove must use High-Temperature Silicone Cable. Standard PVC household wiring cannot withstand the 90°C ambient temperatures inside the Eccolo 6. Vapour Barrier Integrity: The electrician must ensure that any cable entry points into the cabin are properly sealed with heat-resistant grommets to maintain the air-tight insulation that makes the Eccolo 6 efficient.

3. Lighting & Chromotherapy Wiring

• LED Headrest Spots: The Premium Chromotherapy system is integrated into the wall panels. Ensure the low-voltage cables are securely connected to the central control box before the final Abachi interior trim is fitted.
• Controller Placement: The control box should be located in a dry, ventilated area (usually the void provided in the insulated wall or under the lower bench).

4. Commissioning

• Certification: Your electrician must provide an Electrical Installation Certificate (EIC). This is required to validate your 2-year electronics warranty and for home insurance compliance.
• Stove Airflow: Ensure the Harvia stove is mounted with the correct manufacturer-specified air gaps. In an insulated cabin, airflow around the heater is even more critical to prevent the wood from scorching.

Owner’s Electrical Action Plan

1. Survey: Have your electrician verify that your consumer unit can support a new 32A breaker.
2. Hardwire Only: Confirm with the installer that no 13A plugs will be used for the 4.5kW stove.
3. Heat Protection: Verify the use of Silicone Cable for the internal stove connection.
4. Verification: Test the Chromotherapy spectrum and the stove's heat-up time (should reach 90°C efficiently due to the insulation).

Delivery & Installation Protocol: Holl's Eccolo 6

HL-EC04PK | High-Efficiency 6-Seater Hybrid

The Eccolo 6 is a substantial piece of engineering. Because it uses insulated "sandwich" panels rather than solid wood blocks, the assembly requires careful handling to ensure the thermal envelope remains air-tight over its 2-meter span.

1. Receipt & "Envelope" Audit (Mandatory)

• The 24-Hour Inspection Rule: You must unbox and inspect the 8mm tempered glass door, the 4.5kW Harvia stove, and the Hemlock/Red Cedar panels within 24 hours.
• Insulation Check: Verify that the mineral wool core and vapour barrier within the panels are intact. Any deep punctures in the wood during transit could compromise the "low energy" efficiency of the unit.
• Component Inventory: Confirm that the two-tier Abachi benches, the headrest-level Chromotherapy LED spots, and the full traditional sauna kit are included.

2. Site Preparation: The 200x175 Footprint

• The Foundation: The 200 x 175 cm base area must be perfectly level. On a unit this wide, any floor deviation will cause the insulated panels to "pivot," creating gaps in the vapour barrier and leading to significant heat loss.
• Ceiling Clearance: The cabin height is 190cm. Ensure you have at least 205cm of room height to allow for the installation of the ceiling panel and proper airflow above the unit.
• Environment: Like all Eccolo models, this is for indoor use only. It must be placed in a dry, ventilated room to protect the Red Cedar exterior.

3. Installation Pathway: The Large Hybrid Build

Pathway A: Professional Installation (Recommended)

• Structural Alignment: Professional carpenters will ensure the 2-meter walls are braced correctly and that the closed spaces under the benches are sealed airtight to prevent heat from escaping into the lower voids.
• LED Sync: Setting up the multi-spot Premium Chromotherapy across a larger seating area.

Pathway B: Self-Assembly (3-4 Person Task)

• Panel Management: These panels are large and heavy due to the internal insulation and multi-wood layers. At least three adults are required to hold and lock the side walls into the 90-degree corner joints.
• Seating Installation: Carefully install the Abachi benches. The Eccolo 6 features two levels; the upper level is the high-intensity zone. Ensure the wall-mounted supports are anchored into the structural frame of the insulated panels.
• Door Alignment: The "redesigned door" is critical for the 90°C rating. Adjust the hinges until the magnetic seal makes a perfect, silent contact all the way around.

4. Commissioning & "Eco-Heat" Testing

• Stove Setup: Wash the lava stones and place them loosely in the 4.5kW Harvia stove. Do not overpack; the Eccolo's efficiency relies on fast air convection.
• The First Cycle: Run the sauna at 50°C for 60 minutes with the door open to "vent" the new insulation and timber.
• Chromotherapy Audit: Test the headrest-level LED spots. The spectrum should be consistent and controllable across the entire seating area.

Installation Readiness Checklist

• Inspection: All panels, glass, and 4.5kW stove checked within 24 hours?
•  Floor: Level and moisture-resistant 200x175cm area confirmed?
• Power: Dedicated 25A/32A supply ready for the 4.5kW efficiency system?
• Wall Treatment: Breathable oil-based finish ready for application?
• Team: At least 3 adults ready for the assembly date?

Holl’s Eccolo 6: Warranty Statement

HL-EC04PK | Insulated 6-Seater Protection Terms

The Eccolo 6 is a high-capacity, high-efficiency hybrid. To protect your 10-year wood warranty and 2-year electronics coverage, the following professional standards for insulated cabin systems must be strictly observed.

1. Warranty Duration

Holl’s provides a market-leading guarantee for this high-efficiency flagship:

• Wood Structure: 10-Year Warranty against manufacturing defects, structural failure, or rot of the Hemlock, Red Cedar, and Abachi components.
• Electronics: 2-Year Warranty covering the 4.5kW Harvia stove elements, the central control box, and the Premium Chromotherapy LED system.
• Usage: These terms apply strictly to private domestic indoor installations.

2. Conditions for Validity

To maintain your coverage, these technical and environmental conditions are mandatory:

• Certified 4.5kW Hardwiring: The Harvia stove must be hardwired by a Registered Electrician to a dedicated 25A/32A circuit. Using a standard 13A plug or domestic extension lead will cause terminal failure and fire risk, and will void the 2-year electronics warranty.
• Vapour Barrier Integrity: The 10-year warranty is dependent on the cabin maintaining its thermal envelope. Any unauthorised drilling or structural modifications that puncture the internal mineral wool or vapour barrier will void the wood warranty.
• Indoor Climate Control: The Eccolo 6 is an indoor-only model. Installation in damp, non-insulated areas or outdoors will void the 10-year wood warranty. High-quality Red Cedar and Hemlock are sensitive to moisture ingress if not kept in a temperature-controlled room.

3. The 24-Hour Inspection Rule (Large Format)

• Safety Glass: You must unbox and inspect the redesigned tempered glass door and seals for transit damage within 24 hours of delivery.
• Insulated Panels: Given the 200cm width of the panels, inspect the Hemlock/Cedar joints for any transit-related impact. Damage reported after 24 hours is not eligible for a transit claim.

4. Material Integrity & Care

• Surface Protection: To maintain the 10-year warranty, you must apply a breathable oil-based finish to both interior and exterior wood surfaces. This prevents the Spruce/Cedar from drying out or absorbing excessive moisture from the steam.
• No Varnish/Paint: Never use non-breathable sealants, varnishes, or paints on the interior Abachi wood. The wood must remain porous to manage the 90°C thermal cycles.
• Multi-User Hygiene: Because this cabin accommodates 6 persons, the moisture load is high. The use of towels on all seating levels is mandatory to prevent permanent staining and salt damage to the Abachi benches.
• Stove Airflow: Use only the provided Harvia stones. Loose placement is required to ensure the 4.5kW output circulates efficiently throughout the large 200cm wide cabin.

5. Claims Procedure

In the event of an issue:

1. Documentation: Provide your original purchase record and the GTIN (HL-EC04PK).
2. Electrical Evidence: For electronic or stove claims, you must provide the Electrical Installation Certificate (EIC) or Minor Works Certificate.
3. Visuals: Clear photos of the installation site, the floor level, and the specific defect are required for assessment.

Warranty Validity Checklist

•  Inspection: Reported any transit damage to the glass or insulated panels within 24 hours?
•  Environment: Is the sauna in a temperature-controlled indoor room?
•  Electrical: Is the 4.5kW Harvia unit hardwired and certified on a dedicated line?
•  Wood Care: Has a breathable oil-based finish been applied to all surfaces?

Returns and Refund Policy

At any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.

If at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.

If the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.

The Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.

If you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.

If you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.

We will refund the reasonable costs you incur in returning the following items to us:

• Items we delivered to you in error
• Items which are faulty or damaged upon delivery
• Items which are substitutes for items originally ordered

We ask that you send us copies of receipts for such costs.

In all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.

Suppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Faulty or Damaged Items

• If the item/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.
• If the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.
• We will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.

Specifications

Manual

Holl’s Catalogue 2026