Holl’s Eccolo 3 Steam Sauna (2 Person)

Holl’s & France Sauna Buying Guide

Ensuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.

1. Place Your Order

• Choose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.
• The price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).
• You will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.
• To ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. 
• This helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.
• All saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.

2. Order Processing & Preparation

• Once your order is confirmed, your sauna is scheduled for preparation and dispatch.
• Our saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.
• All components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.

3. Delivery Organisation

When your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).

You will be notified of:

• Delivery date
• Estimated time window
• Any access requirements (e.g., suitable driveway space for pallet trucks)
• Your sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.

4. Pre-Installation Preparation

Before delivery, please ensure:

• A suitable foundation
• The base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.
• Clear access
• Access routes should be unobstructed to facilitate the movement of pallets and components.
• Electrical Preparation (Customer’s Responsibility)
• All electrical work is entirely the customer’s responsibility.

Requirements vary depending on the model and the layout of your property.

You must:

• Arrange for a qualified electrician prior to installation.
• Check the electrical specifications listed on the product page.
• Ensure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).
• Provide your electrician with the manufacturer’s electrical manual in advance.
• Where possible, have the electrician present on installation day.
• Important: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.
• Each product page includes an Electrical Supply section for further clarification.

If self-assembling:

• Review the assembly manual provided with your order.
• Prepare the necessary tools and sufficient manpower in advance.

5. Delivery & Unloading

On the scheduled delivery day:

• Your sauna arrives on a pallet
• Our delivery team unloads the pallet (via pump truck/trolley where possible)
• Components are placed at your designated kerbside or base area

Once delivered, please:

• Unpack all components
• Check for missing or damaged parts
• Report any issues within 24 hours to maintain warranty eligibility

6. Installation / Assembly

Professional Installation (Optional)

• If you choose professional installation, our experienced carpenters will assemble your sauna within one full day.

What Our Team Does:

• Full assembly of the sauna build only
• Correct fitting of all internal components (no electrical hookup)
• Final checks to ensure the sauna is ready for commissioning
• Installation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.

Self-Assembly (Flat-Pack)

If you prefer to self-assemble:

• Follow the detailed instruction manual
• Assembly usually takes 1–2 days, depending on experience
• Electrical Connection (Customer’s Responsibility)
• All wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.

This includes:

• Correct cable sizing
• Safe heater connection
• Isolation switch requirements
• Certification of the installation
• Incorrect or uncertified electrical work will void the warranty.

7. Finishing Touches & Safety Check

Once assembled:

• Apply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)
• Confirm the structure is level and stable
• Check all doors, glazing, and ventilation
• After wiring is complete, perform a first heat-up test
• Obtain any required electrical certification from your electrician

8. Enjoy Your Sauna & Ongoing Support

Your sauna is now ready to use.

Please remember:

• Self-assembled saunas carry a 1-year manufacturer's parts warranty
• A qualified electrician must complete any electrical work
• Missing or damaged components must be reported within 24 hours
• Our support team is always available for assistance or replacement parts

Returns & Refunds Policy (Key Information)

Eligibility

• Returns apply only to unused products in original condition.
• Custom or modified items may not be eligible

Reporting Issues

• Missing or damaged components must be reported within 24 hours of delivery
• Damage in transit claims require timely reporting

Procedure

Contact customer support with photographs or video evidence:

• A member of our team will assess the issue
• We will arrange replacements, repairs, or next steps

Refund Conditions

• Refunds or replacements are available only for products that are defective, damaged in transit, or not as described.

Final Note on Electrical Responsibility

• All electrical work — including preparation, wiring, power supply installation, certification, and compliance — is 100% the customer’s responsibility and must be completed by a qualified electrician.
• This requirement is essential for safety, performance, and warranty validity.

Specifications

Technical Specification: Electrical Supply

CRITICAL: NOTICE TO THE PROPERTY OWNER

Owner’s Brief for the Holl’s Eccolo 3 (2-Person)

While the Eccolo 3 is marketed as compatible with a "conventional 230v socket," a 3.5kW load draws approximately 15.2 Amps. In the UK, a standard 3-pin plug is rated for 13 Amps.

THE GOLDEN RULE: To avoid overheating your home's ring main or melting a standard plug, this unit should be hardwired to a dedicated circuit. You must defer to the professional judgment of your Registered Electrician.

1. Power Infrastructure Requirements

The Eccolo 3's high-efficiency design relies on the 3.5kW Harvia stove maintaining consistent thermal mass.

• Circuit Specification: A dedicated 20A radial circuit is the safest and most reliable way to power this sauna.
• The "Plug" Warning: If your electrician chooses to use a plug-in connection, it must be a heavy-duty industrial-grade socket. Do not use a standard household 13A extension lead or multi-way adapter.
• Isolation Switch: A 20A Double-Pole Isolation Switch should be installed near the sauna for local control.

2. Safety & Moisture Protection

• RCD Protection: The circuit must be protected by a 30mA RCD. Because the Eccolo 3 is a steam sauna, the combination of water and electricity requires this high-speed safety cut-off.
• Vapour Barrier Integrity: During installation, ensure the electrician does not compromise the integrated vapour barrier when routing cables. This barrier is key to Eccolo’s 90°C efficiency.

3. Lighting & Chromotherapy Wiring

• LED Spectrum Spots: The Premium Chromotherapy system is located at the headrest level. These are pre-wired to the central control box. Ensure these cables are seated firmly before the Hemlock/Cedar exterior panels are locked.
• Control Box Access: The control box manages the energy-saving logic of the stove. It should remain accessible (usually via a removable panel) for future maintenance.

4. Commissioning

• Heat-Resistant Cabling: Any wiring entering the cabin to reach the Harvia stove must be High-Temperature Silicone Cable. Standard PVC wiring will degrade rapidly at the 90°C temperatures this model is designed to reach.
• Certification: Your electrician should provide a Minor Works Certificate or an Electrical Installation Certificate (EIC) to validate your 2-year electronics warranty.

Owner’s Electrical Action Plan

1. Consultation: Show your electrician the 3.5kW / 15.2A requirement.
2. Dedicated Line: Request a dedicated 20A line to prevent the sauna from tripping the house lights or sockets when in use.
3. Seal Check: Verify that all electrical entry points into the cabin are sealed to maintain the vacuum-like insulation properties of the Eccolo walls.
4. Function Test: Cycle through the full LED chromotherapy spectrum and verify that the Harvia stove reaches the target 90°C.

Delivery & Installation Protocol: Holl's Eccolo 3

HL-EC03PK | Insulated Hybrid 2-Seater

Because the Eccolo 3 is an insulated cabin, the assembly involves handling multi-layered panels. The fit must be airtight to maintain the "low energy" rating that distinguishes this model.

1. Receipt & "Insulation" Audit (Mandatory)

• The 24-Hour Inspection Rule: Unbox and inspect the Hemlock & Red Cedar exterior panels and the Abachi interior components within 24 hours.
• Seal Inspection: Check the integrated vapour barrier and the door seals. The Eccolo 3 relies on a "Redesigned Door" to prevent heat leak; ensure the gaskets are intact.
• Component Inventory: Confirm the 3.5kW Harvia stove, lava rocks, and the Premium Chromotherapy LED system are present.

2. Site Preparation: The 150x130 High-Efficiency Footprint

• The Surface: The 150 x 130 cm base must be level. Because this cabin is heavily insulated, any gap caused by an uneven floor won't just look bad—it will compromise the energy efficiency.
• Flooring: Tiled or stone is best. Because this is a steam sauna, the floor can handle the occasional splash from the ladle.
• Ventilation: Despite the "economical" energy claims, the unit still reaches 90°C. Maintain a 5cm air gap between the cabin and room walls to prevent condensation on the exterior cedar/hemlock.

3. Installation Pathway: The Multi-Wood Build

Pathway A: Professional Installation

• Wood Transition: Experts will ensure the transition between the external Red Cedar/Hemlock and the internal Abachi is seamless and that the mineral wool insulation remains undisturbed during panel locking.
• Lighting Sync: Professional setup of the Premium Chromotherapy LED spots located at the headrest level.

Pathway B: Self-Assembly (2 Person Task)

• Panel Weight: Due to the double-thickness walls and insulation, these panels are heavier than standard solid wood. Two adults are required for the lift.
• Closed Bench System: Unlike the Zen models, the Eccolo features closed spaces under the benches. Ensure these are sealed correctly during assembly to prevent heat from escaping into the "void" under the seating.
• The Door: The redesigned door is the "thermal gate" of this unit. Align the hinges so the seal is uniform around the entire perimeter.

4. Commissioning & Chromotherapy Setup

• Stove Setup: Wash the stones and place them loosely in the 3.5kW Harvia stove.
• The "First Run": Heat the cabin to 60°C for 45 minutes with the door open to vent any manufacturing residues from the insulation and heaters.
• Atmosphere Calibration: Test the Premium Chromotherapy. Cycle through the LED spectrum to ensure the headrest spots are functioning correctly.

Installation Readiness Checklist

• Inspection: Multi-wood panels and 3.5kW stove checked within 24 hours?
• Floor: Level and moisture-resistant 150x130cm area ready?
• Power: Standard 230v socket available (dedicated circuit preferred)?
• Clearance: 190cm cabin height fits comfortably with 15-20cm ceiling clearance?
• Team: 2 adults ready for a slightly heavier-than-average panel build?

Holl’s Eccolo 3: Warranty Statement

HL-EC03PK | Insulated Hybrid Protection Terms

The Eccolo 3 is a high-performance sauna utilising a sophisticated "sandwich" wall construction. To protect your market-leading 10-year wood warranty and 2-year electronics coverage, the following standards for hybrid saunas must be observed.

1. Warranty Duration

Holl’s provides an extended protection plan for this high-efficiency model:

• Wood Structure: 10-Year Warranty against manufacturing defects, structural failure, or rot of the Hemlock, Red Cedar, and Abachi components.
• Electronics: 2-Year Warranty covering the Harvia stove elements, Premium Chromotherapy LED system, and internal control box.
• Usage: These terms apply strictly to private domestic indoor installations.

2. Conditions for Validity

To maintain your 10-year coverage, these technical conditions are mandatory:

• Electrical Compliance: While the unit is designed for energy efficiency, it draws 15.2A. Failure caused by the use of standard 13A extension leads, "daisy-chained" adapters, or non-dedicated domestic circuits will void the 2-year electronics warranty.
• Vapour Barrier Integrity: The Eccolo 3 relies on an internal mineral wool layer and vapour barrier. Any unauthorised drilling or modification to the panels that punctures this barrier will void the thermal efficiency guarantee and the 10-year wood warranty.
• Indoor Environment: This model is strictly for indoor use. Raw Red Cedar and Hemlock are sensitive to external moisture; installation in non-insulated damp environments (like an unheated garage) will void the structural warranty.

3. The 24-Hour Inspection Rule

• Tempered Glass: You must unbox and inspect the redesigned glass door and its specialised seals for transit damage within 24 hours of delivery.
• Multi-Wood Finish: Inspect the exterior Red Cedar/Hemlock and interior Abachi for any transit-related impacts. Note that the scent and colour variations of Red Cedar are natural characteristics and not defects.

4. Material Integrity & Care

• Raw Wood Protection: Do not apply varnish, oil, or paint to the Abachi interior or the Hemlock/Cedar exterior. The wood must remain breathable to allow the insulation layer to function.
• Bench Voids: The Eccolo 3 uses "closed spaces" under the benches to reduce the volume of air that needs heating. Do not store items in these voids, as it may interfere with the sauna's calibrated thermal convection.
• Chromotherapy Maintenance: The LED spots are high-performance units. If a colour segment fails, it must be replaced with an original Holl’s LED component to maintain the 2-year electronics coverage.

5. Claims Procedure

In the event of an issue:

1. Documentation: Provide your original purchase record and the GTIN (HL-EC03PK).
2. Electrical Evidence: For stove or LED claims, provide the Minor Works Certificate or EIC from your electrician.
3. Visuals: Clear photos of the insulation seals (if relevant), the floor levelling, and the specific defect are required.

Warranty Validity Checklist

• Inspection: Reported any transit damage to the glass or multi-wood panels within 24 hours?
• Environment: Is the sauna in a temperature-controlled indoor room?
• Electrical: Is the 3.5kW system connected to a dedicated circuit (ideally hardwired)?
•  Integrity: Has the vapour barrier remained unpunctured during assembly?

Returns and Refund Policy

At any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.

If at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.

If the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.

The Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.

If you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.

If you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.

We will refund the reasonable costs you incur in returning the following items to us:

• Items we delivered to you in error
• Items which are faulty or damaged upon delivery
• Items which are substitutes for items originally ordered

We ask that you send us copies of receipts for such costs.

In all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.

Suppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Faulty or Damaged Items

• If the item/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.
• If the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.
• We will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.

Specifications

Holl’s Catalogue 2026