Holl’s Cocoon 130 – 2 Person Outdoor Sauna

Holl’s & France Sauna Buying Guide

Ensuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.

1. Place Your Order

• Choose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.
• The price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).
• You will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.
• To ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. 
• This helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.
• All saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.

2. Order Processing & Preparation

• Once your order is confirmed, your sauna is scheduled for preparation and dispatch.
• Our saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.
• All components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.

3. Delivery Organisation

When your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).

You will be notified of:

• Delivery date
• Estimated time window
• Any access requirements (e.g., suitable driveway space for pallet trucks)
• Your sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.

4. Pre-Installation Preparation

Before delivery, please ensure:

• A suitable foundation
• The base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.
• Clear access
• Access routes should be unobstructed to facilitate the movement of pallets and components.
• Electrical Preparation (Customer’s Responsibility)
• All electrical work is entirely the customer’s responsibility.

Requirements vary depending on the model and the layout of your property.

You must:

• Arrange for a qualified electrician prior to installation.
• Check the electrical specifications listed on the product page.
• Ensure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).
• Provide your electrician with the manufacturer’s electrical manual in advance.
• Where possible, have the electrician present on installation day.
• Important: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.
• Each product page includes an Electrical Supply section for further clarification.

If self-assembling:

• Review the assembly manual provided with your order.
• Prepare the necessary tools and sufficient manpower in advance.

5. Delivery & Unloading

On the scheduled delivery day:

• Your sauna arrives on a pallet
• Our delivery team unloads the pallet (via pump truck/trolley where possible)
• Components are placed at your designated kerbside or base area

Once delivered, please:

• Unpack all components
• Check for missing or damaged parts
• Report any issues within 24 hours to maintain warranty eligibility

6. Installation / Assembly

Professional Installation (Optional)

• If you choose professional installation, our experienced carpenters will assemble your sauna within one full day.

What Our Team Does:

• Full assembly of the sauna build only
• Correct fitting of all internal components (no electrical hookup)
• Final checks to ensure the sauna is ready for commissioning
• Installation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.

Self-Assembly (Flat-Pack)

If you prefer to self-assemble:

• Follow the detailed instruction manual
• Assembly usually takes 1–2 days, depending on experience
• Electrical Connection (Customer’s Responsibility)
• All wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.

This includes:

• Correct cable sizing
• Safe heater connection
• Isolation switch requirements
• Certification of the installation
• Incorrect or uncertified electrical work will void the warranty.

7. Finishing Touches & Safety Check

Once assembled:

• Apply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)
• Confirm the structure is level and stable
• Check all doors, glazing, and ventilation
• After wiring is complete, perform a first heat-up test
• Obtain any required electrical certification from your electrician

8. Enjoy Your Sauna & Ongoing Support

Your sauna is now ready to use.

Please remember:

• Self-assembled saunas carry a 1-year manufacturer's parts warranty
• A qualified electrician must complete any electrical work
• Missing or damaged components must be reported within 24 hours
• Our support team is always available for assistance or replacement parts

Returns & Refunds Policy (Key Information)

Eligibility

• Returns apply only to unused products in original condition.
• Custom or modified items may not be eligible

Reporting Issues

• Missing or damaged components must be reported within 24 hours of delivery
• Damage in transit claims require timely reporting

Procedure

Contact customer support with photographs or video evidence:

• A member of our team will assess the issue
• We will arrange replacements, repairs, or next steps

Refund Conditions

• Refunds or replacements are available only for products that are defective, damaged in transit, or not as described.

Final Note on Electrical Responsibility

• All electrical work — including preparation, wiring, power supply installation, certification, and compliance — is 100% the customer’s responsibility and must be completed by a qualified electrician.
• This requirement is essential for safety, performance, and warranty validity.

Specifications 

Technical Specification: Electrical Supply

CRITICAL: NOTICE TO THE PROPERTY OWNER

Owner’s Brief for the Holl's Cocoon 130 Outdoor Sauna

The Cocoon 130 is designed for a traditional 4.5kW (Approx 19.6 Amps) sauna stove. This is a high-power outdoor installation that falls under UK Building Regulations (Part P).

THE GOLDEN RULE: While this document provides the manufacturer's technical requirements, you must always defer to the professional judgment of your Registered Electrician. They are the final authority on cable sizing, circuit protection, and local site safety. If their on-site assessment contradicts any part of this brief due to your specific property layout or existing infrastructure, follow the electrician’s instructions.

1. Power Infrastructure Requirements

The electrical feed must be built to withstand outdoor conditions and the sustained draw of a steam-generating stove.

• Circuit Specification: Typically, a dedicated 32A radial circuit using Steel Wire Armoured (SWA) cable is required. Your electrician will determine the exact cable gauge (e.g., 6mm² or 10mm²) based on the "voltage drop" over the distance from your house to the garden.
• Outdoor Isolation: A weatherproof, lockable Double-Pole Isolation Switch must be installed. Your electrician will determine the safest location to ensure it is accessible but protected from steam.

2. Safety & Weatherproofing

• RCD Protection: The circuit must be protected by a 30mA RCD at the main consumer unit.
• IP Rating: All external connections must be IP65 rated or higher.
• Earthing: Your electrician must verify that the earthing system is suitable for an outdoor structure where water and high heat are present.

3. Lighting & Control Hub

• Integrated LED Strips: Ambient lighting is powered through the sauna's internal hub. Your electrician will connect this hub to the main incoming feed.
• Stove Clearance: Your electrician must install the stove following the specific "safety distance" measurements provided in the stove manual to protect the Canadian Pine walls.

4. Installation Layout

• Cable Management: Coordinate with your electrician to ensure the SWA cable enters the structure at a point that does not interfere with the Abachi benches or the panoramic glass rear.
• Certification: Upon completion, your electrician must provide an Electrical Installation Certificate (EIC). This is required for your home insurance and to validate your 2-year electronics warranty.

Delivery & Installation Protocol: Holl’s Cocoon 130

HL-COCOON130-PK | Your Outdoor Wellness Project

The Cocoon 130 is an architectural outdoor sauna featuring heat-treated Canadian Pine and a panoramic "Half Moon" glass rear. Because it is an outdoor structure, the preparation for delivery and the assembly process are more intensive than an indoor infrared model.

1. Pre-Installation: Base Requirements

The Cocoon 130 must not be placed directly on grass or soil.

• The Base: You must have a solid, level, and well-drained foundation (Concrete pad, level paving slabs, or a heavy-duty timber deck).
• Footprint: The base should be at least 150 x 130 cm.
• Drainage: Ensure the base is slightly elevated to prevent standing water from pooling around the bottom frame.

2. Choosing Your Installation Pathway

Pathway A: Professional Installation (Highly Recommended)

Due to the traditional steam nature and outdoor weatherproofing required, professional installation is advised.

• The Service: Our team will assemble the heat-treated pine structure, install the interior Abachi benches, and seal the glazed panels.
• Technical Commissioning: They will install the LED strips and ensure the structure is weather-tight. Note: The 4.5kW stove requires a separate hardwired connection by your electrician.

Pathway B: Self-Assembly (3-Person Task)

• The Manpower: This is a heavy-duty 3-person build. The Canadian Pine sections are dense, and the panoramic rear glass requires two people to hold it steady while the third secures the frame.
• Weatherproofing: You must follow the manual’s instructions for sealing joints precisely to maintain the "Waterproof" rating of the exterior.
• Tools Needed: Spirit level, drill/driver, rubber mallet, and a ladder to install the roof sections.

3. Commissioning the "Finnish Ritual"

• Stove Installation: The Cocoon is designed for a 4.5kW Vulkano Black stove (or equivalent). This must be hardwired by a professional (see Electrical Brief).
• The First Heat: Run the stove for 1 hour at a moderate temperature without water to "cure" the stones and the heat-treated pine.
• LED Sync: Test the integrated LED strips to ensure the ambient lighting is functional before the final trim is fixed.

Installation Readiness Checklist

•  Inspection: Glass and pine panels checked within 24 hours of delivery?
•  Base: Is there a level, solid concrete or decked pad ready?
• Manpower: Do you have 3 adults available for the build?
•  Stove: Have you ordered the 4.5kW stove and booked an electrician?
•  Access: Is there a clear path to the garden for the 200cm tall panels?

Holl’s Cocoon 130 Outdoor: Warranty Statement

HL-COCOON130-PK | Your Outdoor Protection Terms

The Cocoon 130 is engineered for durability in an outdoor environment. To protect your 4-year structural and 2-year electronic coverage, the following installation and maintenance standards must be strictly observed.

1. Warranty Duration

Holl’s (Poolstar) provides a tiered warranty that reflects the resilience of the Cocoon’s specialist materials:

• Wood Structure: 4-Year Warranty against manufacturing defects or structural failure of the heat-treated Canadian Pine.
• Electrical Components: 2-Year Warranty covering the integrated LED Chromotherapy strips, the control hub, and internal wiring.
• Note on Stove: If purchased separately, the 4.5kW stove is covered by its own manufacturer’s warranty (refer to the stove's manual).
• Usage: These terms apply strictly to private domestic home installations.

2. Conditions for Validity

To maintain the validity of your warranty, the following criteria are mandatory:

• Certified Hardwiring: The sauna must be hardwired by a Registered Electrician to a dedicated circuit. Any damage to the internal electronics or the stove caused by improper wiring, the use of extension leads, or failure to follow the electrician’s professional judgment will void the electrical warranty.
• Structural Base: The sauna must be installed on a solid, level, and well-drained foundation (e.g., concrete pad, level paving, or reinforced decking). Movement or structural stress caused by placing the unit on grass, soil, or an unlevel base is not covered.
• Outdoor Maintenance: The exterior features waterproof black paint. However, the wood is a natural product. To maintain the 4-year structural warranty, you must inspect the seals annually and ensure no standing water is allowed to pool against the bottom frame.

3. The 24-Hour Inspection Rule (Fragile Components)

• Glazed Panels: The Cocoon 130 features a heavy-duty 8mm glass door and a panoramic "Half Moon" rear panel. You must unbox and inspect these and report any transit damage, chips, or cracks within 24 hours of delivery.
• Post-Assembly: Once the sauna is assembled and fixed, glass breakage is considered accidental damage and is not covered under the manufacturing warranty.

4. Material Integrity & Care

• Canadian Pine: The wood is heat-treated to ensure chemical-free durability. Minor surface "checking" (fine lines) or color variations are natural characteristics of timber exposed to the elements and do not affect structural integrity.
• Black Exterior Finish: To protect the aesthetic warranty, clean the exterior only with a soft brush or damp cloth. Avoid high-pressure washers or abrasive chemicals.
• Interior Abachi Wood: The benches should be protected from perspiration stains by the use of towels during every session.

5. Claims Procedure

In the event of a technical or structural issue:

1. Records: Retain your original purchase record and the GTIN (HL-COCOON130-PK).
2. Certification: For any electrical claims, you must provide the Electrical Installation Certificate (EIC) issued by your registered electrician.
3. Photos: Photographic evidence of the base and the electrical isolation switch may be required to process a claim.

Returns and Refund Policy

At any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.

If at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.

If the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.

The Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.

If you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.

If you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.

We will refund the reasonable costs you incur in returning the following items to us:

• Items we delivered to you in error
• Items which are faulty or damaged upon delivery
• Items which are substitutes for items originally ordered

We ask that you send us copies of receipts for such costs.

In all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.

Suppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Faulty or Damaged Items

• If the item/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.
• If the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.
• We will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.

Specifications 

Holl’s Catalogue 2026