Genevas Zermatt 5 Person Outdoor Sauna with Changing Room

Genevas Zermatt 5 Person Outdoor Sauna with Changing Room

Experience luxury, wellness, and craftsmanship combined in the Genevas Zermatt 5 Person Outdoor Sauna with Changing Room. Designed for discerning homeowners, this premium outdoor sauna blends Scandinavian elegance with high-performance materials to create a truly exceptional spa experience at home.

Premium Design & Craftsmanship

Built with precision and care, the Zermatt Sauna features 60 mm thick Nordic Cross Laminated Timber (CLT) for superior insulation, durability, and sustainability. Its structure ensures long-lasting performance in all weather conditions, while the smooth thermal alder wood benches, treated with Osmo oil-wax, add a touch of natural warmth and luxury to every session.

Sophisticated Scandinavian Aesthetic

The design harmoniously combines modern lines and natural finishes with expansive Stopsol panoramic glass windows, allowing you to relax in privacy while enjoying beautiful outdoor views. A dedicated changing room enhances convenience and comfort, transforming your sauna ritual into a seamless and indulgent experience.

The Ultimate Outdoor Wellness Retreat

Perfect for gardens, terraces, and commercial use. The Genevas Zermatt Outdoor Sauna offers a complete wellness experience that enhances both lifestyle and property value. Combining thermal efficiency, aesthetic beauty, and ergonomic comfort, it provides the ideal space to unwind, detoxify, and rejuvenate—every day of the year.

The Genevas Modular Sauna comes with a 2-year manufacturer’s warranty, ensuring peace of mind and long-lasting quality. This warranty covers defects in materials and workmanship under normal residential use, starting from the date of delivery.

Covered under the warranty are the structural CLT (Cross Laminated Timber) panels, Thermoalder benches and seating, as well as all factory-installed systems and components. This includes the Harvia wood-burning heater, boiler, ventilation system, shower set, shower trays, integrated water systems, and all electrical systems with dimmable LED lighting.

Please note, the warranty does not cover issues arising from improper installation, normal wear and tear (such as minor wood warping or discolouration), neglect, misuse, poor maintenance, or damage caused by environmental factors like storms or excessive snow. It also excludes unauthorised modifications or the addition of third-party products after delivery.

Should a fault occur, all warranty claims must be submitted directly to Balance Recovery within 30 days of the issue being discovered. Claims must include a detailed description and clear photographs of the defect. Any repair work must be carried out either by Genevas or an authorised service partner unless agreed otherwise in writing.

For the first 12 months following delivery, all repair, replacement, shipping, and labour costs are fully covered. From months 13 to 24, replacement parts are provided free of charge; however, shipping and labour costs may apply.

This warranty is non-transferable and applies only to the original purchaser at the original installation address. Genevas' liability under this warranty is limited to the original purchase price of the sauna and does not extend to any indirect or consequential damages.

Returns and Refunds Policy for Made-to-Order Saunas

At Balance Recovery, we take pride in offering high-quality, made-to-order saunas tailored to your unique needs. Due to the bespoke nature of these products, our returns and refund policy is designed to reflect the custom craftsmanship involved.

Why Returns Are Limited for Made-to-Order Saunas

Made-to-order saunas are personalised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked, which is why we are unable to accept returns or offer refunds once fabrication has begun.

We encourage you to carefully review all details of your order before confirming, including dimensions, features, and finishes.

Our Policy in Detail

• Customisation Acknowledgement: By placing an order for a made-to-order sauna, you acknowledge that this is a bespoke product tailored to your specifications.

• Non-Returnable Items: Once production has started, cancellations, returns, or refunds are not permitted unless the product is defective or damaged upon arrival.

• Damaged or Faulty Products:

• If your sauna arrives with damage or a manufacturing defect, please notify us within 48 hours of delivery.

• We will assess the issue and may offer a repair, replacement, or refund, depending on the situation.

• Order Review: We strongly recommend double-checking all measurements and customisations to avoid errors.

• Right to Cancel (Prior to Fabrication): You may cancel your order before fabrication begins, subject to an administration fee.

Relevant Consumer Laws

Our policy aligns with your rights under UK consumer protection laws, including:

• Consumer Rights Act 2015: This law ensures products must be of satisfactory quality, fit for purpose, and as described. If your sauna does not meet these standards, we will take appropriate action to resolve the issue.

• Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:

• Bespoke and made-to-order products are exempt from the standard 14-day cancellation period for online sales.

• However, your rights remain protected if the product is faulty or does not match the agreed-upon specifications.

How to Contact Us

If you have concerns about your order, please contact us at contact@balancerecovery.co.uk. We’re happy to assist and ensure your satisfaction with our products.

Personalised Zoom Consultation Before You Order:

- At Balance Recovery, investing in wellness equipment is a significant and personal decision, especially when done with our Luxury Sauna Range, one that should be made with complete clarity and confidence.

- Before finalizing your order, we offer every customer a one-to-one Zoom consultation with our Sales Director and the CEO of Genevas.

- This consultation is designed to provide a tailored, transparent experience where we can walk you through the product details, answer any questions, and ensure everything aligns with your expectations, space, and usage goals.

What to Expect:

- A clear explanation of the product’s features, materials, and functionality.

- Guidance on delivery, installation, site preparation, and maintenance.


- Answers to any technical, logistical, or electrical queries.


- The opportunity to discuss customisations or specific use cases.


- Honest advice to help you choose the right solution for your needs.


1. Model selection, customisation & order placement

- Select the Zermatt model, sized for up to five people, which includes an integrated changing room.


- Review all customisation options carefully (finishes, heater type, glazing, layout, final dimensions). Because the unit is made‑to‑order, you must confirm and lock in specifications before fabrication begins.


- Once you place your order and payment is processed, you will receive an order confirmation stating your model, finishes, specifications, and order reference.


Note: After fabrication begins, you will not be able to cancel or obtain a refund unless a proven manufacturing fault is identified. The bespoke nature of the product prevents a refund once it has been built.


2. Manufacture & quality check

- Your sauna is handcrafted from premium materials, including cross-laminated timber (CLT) walls, roof, and floor panels (approximately 60 mm thick), for strength, insulation, and durability.


- Panoramic glazing, high-performance heating (with a choice of wood-burning or electric sauna heater), and a dedicated changing room are built into the unit.


- Before shipment, the entire cabin is inspected in the factory to ensure structural integrity, consistency of finishing, the fit of glazing, panel alignment, correct benching, and that electrical or heating systems are factory-installed and tested.


3. Delivery organisation & unloading responsibilities

- The finished sauna is delivered fully assembled or in large modular sections (depending on size) to your specified address. Because it’s bulky and heavy (with a weight often exceeding 1 ton for this model), unloading and placement are your responsibility and are not included in the basic purchase price.

(We can arrange unloading for you for an additional fee.)


You must arrange:

- Clear access from the delivery vehicle to the final site (sufficient gate width, clear path, no overhead obstructions).

- Suitable ground or base ready for location (see next section).

- Handling equipment or personnel if needed: forklift, HIAB (truck‑mounted crane), or standard crane, depending on site obstacles or proximity to road.

- A staging area to temporarily place the unit if immediate final positioning is not possible (covering from weather, safe terrain).

On delivery day:


- Inspect the delivery vehicle and module(s) for exterior damage before unloading. Notate any dents, damage, or water ingress on the delivery paperwork.


- Supervise the unloading and movement of materials onto the base. Ensure safe method—no dragging over uneven ground, no tilting or abrupt handling. Use lifting equipment if required.


- Move the unit into the final position. Secure it according to the base instructions (anchor points, if required).


- If the site requires a special lift (over roofs, fences, or upper terraces), you will need to book the crane or telehandler in advance—additional costs and logistics apply.


4. On‑site base & preparation

The site must meet the following preconditions before the cabin is positioned:

- A level, firm, and dry base capable of supporting the full weight of the unit and occupants. Often, a reinforced concrete slab or pavers are over a compacted substrate. The base must be flat within a few millimetres to prevent stress on panels/glass.

- The base frame should ideally be positioned above ground level to avoid exposure to ground moisture. Use a water‑resistant strip (e.g., bitumen or membrane) between the frame and ground to prevent direct wood‑to‑soil contact.


- Ensure adequate clearance and ventilation around the cabin: maintain space for maintenance access, heat dissipation, and safe user entry/exit.


- Prepare a dedicated electrical supply: For outdoor saunas, a qualified electrician must install a circuit appropriate for the heater type (voltage, current, protection devices). Ensure the supply enters the cabin in accordance with the manufacturer's instructions.


- For wood-burning heater options, prepare the chimney route, ensure clearance from combustibles, and verify external venting and local authority compliance if required.


- Check local planning or building regulations for outdoor structures (especially if near boundaries or in conservation areas).


- If you do not prepare the base and services as required, installation may be delayed, extra costs may apply, or the warranty may be voided.


5. Installation, connection & commissioning
After the unit is in place:

- A professional installer (electrician/plumber/heater specialist) connects the heater system, electrical controls, lighting, ventilation, and any external finishes.

- For wood-burning, install and test the stove, chimney, heat shielding, and flue termination to ensure compliance with fire safety regulations.

- For an electric heater, connect the control panel and wiring, and then check the RCD/fuse. Ensure correct ventilation and air supply.


Commission the sauna:

- Heat the cabin from empty to full operational temperature to test insulation, heater performance, thermostat, control systems, bench comfort, and glass integrity.

- Check glazing and seals for steam or heat leaks.

- Test the changing room space: seating, lighting, ventilation, and door movement.


- Confirm drainage/ventilation path if provided (for sweat/steam exit, moisture control).


- Once all tests are completed and satisfactory, you may start regular use.


6. Warranty & after‑care

- The product comes with a manufacturer’s warranty covering defects in materials, craft, structural paneling, plumbing/heating assemblies, and factory‑installed systems (typically 2 years for this model).

- Warranty does not cover: damage from incorrect installation, misuse, environmental damage (storms, snow overload), normal wear and tear (wood expansion, discoloration), or unauthorised modification of the structure or systems.


You must maintain:

- Record of professional installation (electrical certificates, base preparation photographs).

- Proof of purchase and delivery documentation.

- Adhere to the maintenance schedule: clean benches and interior regularly, inspect glass seals, check ventilation openings, ensure heater stones or unit servicing is done as recommended, and monitor for condensation or moisture ingress.


- If you discover a defect:

- Report within the warranty period with description and photographs.


- The manufacturer or authorised agents may handle repairs or replacements; labour and travel charges may apply after the first year.


7. Returns & made‑to‑order policy

- Because this sauna is made‑to‑order, once fabrication begins, you cannot cancel the order or obtain a refund simply because you changed your mind.


- Returns are generally only accepted if the product is faulty or not built to the agreed specification.


- To avoid issues, review all specifications, site readiness, base dimensions, and access conditions before placing your order.


- Any return accepted may be subject to transit costs, repackaging charges, or condition checks.

8. Enjoyment & ongoing maintenance

- Once fully installed, you will have a luxury outdoor wellness cabin that accommodates up to five people, complete with a dedicated changing room. Enjoy full sessions of sauna heat, relaxation, and social wellness in high‑quality panoramic timber construction.

- Use the cabin as designed: preheat, enter the sauna room, change in the adjoining room, exit safely, cool down, and repeat cycles as preferred.


Maintenance tips:

- After each use, open the door and ventilation to allow moisture to escape and dry out the interior.


- Wipe benches dry and ensure that glass and timber are kept clean; treat timber as recommended (apply oil/wax where needed).


- Check ventilation and any external flue (if wood‑burning) regularly, and clear debris.


- Inspect the external roof, base frame, and flashing annually for weather damage.


- After heavy snow or high winds, inspect the structure for any movement or stress, and secure it around the base if necessary.


- This cabin is a long‑term investment: with proper care and use, it can deliver many years of premium wellness experience.