Genevas St Moritz 5 Person Outdoor Sauna with Shower Room

Experience the perfect union of tradition and innovation with the Genevas St Moritz 5 Person Outdoor Sauna with Shower Room. Crafted from eco-friendly CLT timber, this 12m² architectural retreat combines supreme durability, timeless design, and a modern minimalist aesthetic. Enjoy panoramic views through floor-to-ceiling windows as you unwind in a spacious, light-filled interior that seamlessly connects you with nature. An integrated shower room enhances every session, offering the ultimate in convenience and luxury.

What’s Included

Each St Moritz sauna comes complete with a full sauna cabin and an integrated shower room. Inside, you’ll find thermoalder sauna seats, an energy-efficient LED lighting system, and both frosted and clear glass doors for a balanced mix of privacy and openness. Every detail is designed to create a complete spa experience right in your garden.

Elegant Scandinavian Design

Inspired by the beauty of Nordic forests, the St Moritz sauna blends traditional Scandinavian craftsmanship with contemporary architectural form. Its clean lines, natural wood tones, and refined finishes create an inviting retreat that enhances any outdoor space. This sauna embodies both timeless beauty and modern sophistication, delivering a daily escape where design meets wellbeing.

The Genevas Modular Sauna comes with a 2-year manufacturer’s warranty, ensuring peace of mind and long-lasting quality. This warranty covers defects in materials and workmanship under normal residential use, starting from the date of delivery.

Covered under the warranty are the structural CLT (Cross Laminated Timber) panels, Thermoalder benches and seating, as well as all factory-installed systems and components. This includes the Harvia wood-burning heater, boiler, ventilation system, shower set, shower trays, integrated water systems, and all electrical systems with dimmable LED lighting.

Please note, the warranty does not cover issues arising from improper installation, normal wear and tear (such as minor wood warping or discolouration), neglect, misuse, poor maintenance, or damage caused by environmental factors like storms or excessive snow. It also excludes unauthorised modifications or the addition of third-party products after delivery.

Should a fault occur, all warranty claims must be submitted directly to Balance Recovery within 30 days of the issue being discovered. Claims must include a detailed description and clear photographs of the defect. Any repair work must be carried out either by Genevas or an authorised service partner unless agreed otherwise in writing.

For the first 12 months following delivery, all repair, replacement, shipping, and labour costs are fully covered. From months 13 to 24, replacement parts are provided free of charge; however, shipping and labour costs may apply.

This warranty is non-transferable and applies only to the original purchaser at the original installation address. Genevas' liability under this warranty is limited to the original purchase price of the sauna and does not extend to any indirect or consequential damages.

Returns and Refunds Policy for Made-to-Order Saunas

At Balance Recovery, we take pride in offering high-quality, made-to-order saunas tailored to your unique needs. Due to the bespoke nature of these products, our returns and refund policy is designed to reflect the custom craftsmanship involved.

Why Returns Are Limited for Made-to-Order Saunas

Made-to-order saunas are personalised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked, which is why we are unable to accept returns or offer refunds once fabrication has begun.

We encourage you to carefully review all details of your order before confirming, including dimensions, features, and finishes.

Our Policy in Detail

• Customisation Acknowledgement: By placing an order for a made-to-order sauna, you acknowledge that this is a bespoke product tailored to your specifications.

• Non-Returnable Items: Once production has started, cancellations, returns, or refunds are not permitted unless the product is defective or damaged upon arrival.

• Damaged or Faulty Products:

• If your sauna arrives with damage or a manufacturing defect, please notify us within 48 hours of delivery.

• We will assess the issue and may offer a repair, replacement, or refund, depending on the situation.

• Order Review: We strongly recommend double-checking all measurements and customisations to avoid errors.

• Right to Cancel (Prior to Fabrication): You may cancel your order before fabrication begins, subject to an administration fee.

Relevant Consumer Laws

Our policy aligns with your rights under UK consumer protection laws, including:

• Consumer Rights Act 2015: This law ensures products must be of satisfactory quality, fit for purpose, and as described. If your sauna does not meet these standards, we will take appropriate action to resolve the issue.

• Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:

• Bespoke and made-to-order products are exempt from the standard 14-day cancellation period for online sales.

• However, your rights remain protected if the product is faulty or does not match the agreed-upon specifications.

How to Contact Us

If you have concerns about your order, please contact us at contact@balancerecovery.co.uk. We’re happy to assist and ensure your satisfaction with our products.

Personalised Zoom Consultation Before You Order:

- At Balance Recovery, we believe that investing in wellness equipment is a significant and personal decision, especially when done with our Luxury Sauna Range — one that should be made with complete clarity and confidence.
Before finalizing your order, we offer every customer a one-to-one Zoom consultation with our Sales Director and the CEO of Genevas.

- This consultation is designed to provide a tailored, transparent experience where we can walk you through the product details, answer any questions, and ensure everything aligns with your expectations, space, and usage goals.

What to Expect:

- A clear explanation of the product’s features, materials, and functionality.

- Guidance on delivery, installation, site preparation, and maintenance.

- Answers to any technical, logistical, or electrical queries.

- The opportunity to discuss customisations or specific use cases.

- Honest advice to help you choose the right solution for your needs.

1. Model selection, customisation & order placement

- Choose the St Moritz model rated for up to five people, including three distinct zones: sauna room, lounge area, and integrated shower room.

- Review and finalize all specification details carefully, including finishes, heater type (electric or wood-burning), glass types, external color, and layout dimensions. Because this unit is made‑to‑order, once fabrication begins, you cannot cancel or receive a refund simply because you change your mind.

- Submit your order with full payment as required. You will receive a confirmation that clearly states your model, specifications, dimensions, finish options, heater selection, and order reference.


2. Manufacture & factory checks
The sauna is constructed using premium cross-laminated timber (CLT) for the walls, floor, and ceiling — typically 60 mm thick for high strength and insulation.

- The lounge, sauna, and shower areas are pre-assembled at the factory. Bench seats are installed, glazing is fitted, a heater/heating system is placed, and lighting and electrical components are factory-wired.

- Before dispatch, the unit undergoes a comprehensive quality check, including structural panel integrity, finish inspection, glass sealing, verification of correct heater and plumbing/venting connections, and overall integrity for outdoor use.


3. Delivery organisation & unloading logistics

- The unit is delivered fully assembled or in large modules, dependent on site access and size. Due to the size and weight (often approximately 3 tons or more), unloading and final placement are not included in the basic purchase price; you are responsible for organizing and covering the cost of any necessary equipment or labor.

(Our team can arrange this for an additional fee.)

Before delivery, you must arrange and verify:

- Clear vehicular access to the delivery point (road access, gate width, no overhead obstructions, sufficient turning space).


- A prepared staging area or clear path from vehicle to final placement site.

- Equipment and workforce for safe unloading: this may include a forklift, HIAB truck crane, or mobile crane, depending on distance from road, obstacles, or level changes.

- Temporary weather protection for the unit, in case immediate installation is not possible.


Delivery day process:


- Unload the cabin modules safely onto the prepared base or staging area. Inspect for visible damage before moving from the truck — note any dents, damage, or water exposure on the delivery receipt.


- Move the unit into its final location using the appropriate equipment; remember that rough handling or tilting large modules can damage structural panels and void the warranty.


- Position and secure the unit according to the manufacturer’s guidelines (anchoring if required, leveling, and underside protection).


- If your site requires a crane (e.g., for crossing fences, navigating slopes, or accessing narrow areas), you must schedule this separately and assume the associated costs and responsibilities.


4. On‑site base & preparation

- The foundation or base must meet the following requirements:

- Level and flat to within a few millimetres tolerance to prevent stress on panels, glazing, or structure.

- Firm, dry, and capable of supporting the sauna plus occupants (3 tons structure plus usage load).

- Elevated above ground or placed on a damp‑proof membrane/bitumen strip to avoid moisture ingress into base timber.

- Clear area around the unit for ventilation, maintenance access, and safe use (door swing, bench space, external clearance).

- For the shower room, a drainage provision or a floor water exit must be in place, and an external water supply must be ready for the shower connections.

- Dedicated electrical supply: The heater (either a wood-burning or electric version) must have a correct voltage/current circuit installed by a qualified electrician, with RCD/fuse protection, cable of the proper size, and compliance with local regulations.

- If you choose a wood-burning heater, the chimney/flue route must be prepared, including clearance to combustibles, external venting, and compliance with local fire authority regulations.

- Final positioning should consider environmental factors, including wind exposure, snow load on the roof, roof drainage, and surrounding landscaping.


5. Installation, connection & commissioning
A qualified installer must carry out the following:

- Connect the heater system (electric or wood): electrical wiring, control panel, thermostat, ventilation air supply, chimney/flue, where applicable.

- Connect the shower room plumbing, including the water supply (hot/cold), shower tray, drainage, sealing of joints, and shower fitting installation.

- Set up the lounge and sauna room benches, lighting (including dimmable LED), glass doors, ventilation registers, and insulation verification.

- Perform a dry-run test (without users) to verify that the heater reaches the required sauna temperature, the thermostat functions properly, the glass seals remain intact, ventilation operates correctly, the shower room water flows and drains properly, and the electrical controls function appropriately.

- Final leveling and securing of the entire unit, including anchor points if needed, to ensure door operation, bench stability, and safety clearance are met.

- After commissioning, the homeowner will receive the operation manual, heater instructions, care/maintenance guide, and safety briefing.

6. Warranty & after‑care
The sauna includes a manufacturer’s warranty (typically 2 years) covering defects in materials, structural panels, factory‑installed heating, lighting, and plumbing systems.

- The warranty does not cover: damage resulting from incorrect installation, misuse, lack of maintenance, environmental damage (e.g., snow overload, water ingress), normal wear and tear (timber movement/discolouration), unauthorised modifications, or third‑party additions.

- Maintain records, including proof of purchase, an installation certificate (showing a qualified electrician/plumber), delivery documentation, and a maintenance log.

Recommended care:
- After every session, ensure proper ventilation, wipe down benches, check seals around doors/glass, clean the shower tray, inspect the external roof and flashing yearly, verify electrical connections annually, and clear ventilation paths. Avoid direct ground contact, ensure base remains dry, and monitor for moisture buildup.


7. Returns & made‑to‑order policy

- Because this cabin is made to order, once fabrication commences, you cannot cancel simply because you changed your mind. Returns are only accepted if the product is faulty, damaged during transit, or not built to specification.

- Before ordering, ensure all site conditions, dimensions, and access details are correct.

- Any approved return will likely incur transit, repackaging, and inspection costs, and you may be responsible for these if the damage is not due to a manufacturing defect.

- If the unit has been installed or used, returning may not be possible.

8. User experience & ongoing maintenance

- Once installed, the St. Moritz combines sauna heat, lounge comfort, and an integrated shower for a complete wellness retreat for up to five people. Enjoy your sessions: warming in the sauna, relaxing in the lounge, rinsing off in the shower — all within the same structure.


- Follow safe usage guidelines: preheat the sauna, limit session duration, cool down in the lounge or outside, hydrate, shower, and repeat as desired.


Maintenance routines:

- Open doors and ventilation after each session to dry out the interior; wipe down benches; check glass modeling for any condensation; remove debris around the exterior; clear roof drainage; inspect exterior timber annually for oil/wax finish renewal; keep the chimney/vent clear if using a wood-burning stove; test electrical components periodically.


- Long-term benefits: With proper care and installation, you can enjoy the cabin for many years, maintaining its appearance and performance.