Sauna Air Nordic Elegance Mini 4 Person Outdoor Luxury Sauna

Warranty

Sauna Air Saunas come with a 2-year manufacturer’s warranty, ensuring peace of mind and long-lasting quality. This warranty covers defects in materials and workmanship under normal residential use, starting from the date of delivery.

Covered under the warranty are the structural CLT (Cross Laminated Timber) panels, Thermoalder benches and seating, as well as all factory-installed systems and components. This includes the heater, ventilation system, and all electrical systems with dimmable LED lighting.

Please note, the warranty does not cover issues arising from improper installation, normal wear and tear (such as minor wood warping or discolouration), neglect, misuse, poor maintenance, or damage caused by environmental factors like storms or excessive snow. It also excludes unauthorised modifications or the addition of third-party products after delivery.

Should a fault occur, all warranty claims must be submitted directly to Balance Recovery within 30 days of the issue being discovered. Claims must include a detailed description and clear photographs of the defect. Any repair work must be carried out either by Sauna Air or an authorised service partner unless agreed otherwise in writing.

For the first 12 months following delivery, all repair, replacement, shipping, and labour costs are fully covered. From months 13 to 24, replacement parts are provided free of charge; however, shipping and labour costs may apply.

This warranty is non-transferable and applies only to the original purchaser at the original installation address. Sauna Air liability under this warranty is limited to the original purchase price of the sauna and does not extend to any indirect or consequential damages.

Returns and Refunds Policy for Made-to-Order Saunas:

We take pride in delivering high-quality, made-to-order saunas designed to meet your unique specifications. Because each sauna is individually crafted, our returns and refund policy reflects the bespoke nature of these products.

Why Returns Are Limited for Made-to-Order Saunas:

Each sauna is custom-built according to specific customer requirements. As these items cannot be resold or restocked, we are unable to accept returns or offer refunds once the production process has begun.
Please review all details of your order carefully before confirming, including dimensions, features, and finishes.

Our Policy in Detail:

Customisation Acknowledgement: By placing an order, you acknowledge that your sauna is a bespoke product created to your specifications.


Non-Returnable Items:

Once production has commenced, cancellations, returns, or refunds are not permitted unless the product arrives defective or damaged.


Damaged or Faulty Products:


If your sauna arrives with visible damage or a manufacturing defect, please notify us within 48 hours of delivery.


We will assess the issue and may provide a repair, replacement, or refund, depending on the circumstances.


Order Review:

We strongly recommend verifying all measurements and customisation details before confirming your order.


Right to Cancel (Before Fabrication):

You may cancel your order before fabrication begins, subject to an administrative fee.


Relevant Consumer Laws:

This policy is designed in accordance with UK consumer protection laws, including the Consumer Rights Act 2015:

Products must be of satisfactory quality, fit for their intended purpose, and accurately described. If your sauna fails to meet these standards, we will take appropriate action to resolve the issue.


Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:


Bespoke and made-to-order items are exempt from the standard 14-day cancellation period for online purchases.


However, your rights remain protected if the product is faulty or does not conform to the agreed specifications.


Contact Information:

If you have any questions or concerns about your order, please contact us at contact@balancerecovery.co.uk. We’re here to assist and ensure your satisfaction with our products.