{"product_id":"week-end-551-2l-5-person-dual-lounger-performance-hybrid-spa","title":"Week End 551\/2L | 5-Person Dual-Lounger \"Performance Hybrid\" Spa","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeek End 551\/2L | 5-Person Dual-Lounger \"Performance Hybrid\" Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eWeek End 551\/2L (2026 Edition)\u003c\/span\u003e\u003cspan\u003e is engineered for those who demand elite-level hydrotherapy without compromise. Measuring \u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e, this spacious 5-person spa features a prestigious \u003c\/span\u003e\u003cspan\u003edual-lounger configuration\u003c\/span\u003e\u003cspan\u003e, allowing two users to enjoy a full-body reclining massage simultaneously. Unlike standard residential spas, the 551\/2L is a \"Performance Hybrid,\" utilising a \u003c\/span\u003e\u003cspan\u003e25-Amp supply\u003c\/span\u003e\u003cspan\u003e to power a staggering \u003c\/span\u003e\u003cspan\u003etwo 3HP massage pumps\u003c\/span\u003e\u003cspan\u003e alongside a dedicated circulation pump. This ensures that even with all \u003c\/span\u003e\u003cspan\u003e51 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e at full throttle, the water pressure remains relentless.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFinished in a striking \u003c\/span\u003e\u003cspan\u003eIce White acrylic\u003c\/span\u003e\u003cspan\u003e with a contemporary \u003c\/span\u003e\u003cspan\u003eGrey cabinet\u003c\/span\u003e\u003cspan\u003e, the 551\/2L is built for the future of home wellness. It comes standard as \u003c\/span\u003e\u003cspan\u003eHeat Pump Ready\u003c\/span\u003e\u003cspan\u003e, allowing you to integrate air-source heating technology to significantly reduce operational costs while maintaining the rapid thermal recovery of its internal \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Week End 551\/2L is the 2026 Hydrotherapy Benchmark:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The 6HP Dual-Pump Advantage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn 2026, the \"Power-to-Jet\" ratio is the ultimate metric for quality. The 551\/2L dominates with:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTwin 3HP Massage Pumps\u003c\/strong\u003e:\u003c\/span\u003e Delivering a massive 6HP of total flow, this system ensures that every one of the 51 jets provides a deep-tissue, therapeutic impact—even when the spa is at full capacity.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e51 Precision Jets\u003c\/strong\u003e: A complex array of directional, pulsator, and point-pressure jets designed to target chronic tension in the neck, back, and calves.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSilent Circulation\u003c\/strong\u003e:\u003cspan\u003e A dedicated independent circulation pump handles 24\/7 filtration, ensuring the main massage pumps are only used when you need therapy, extending the lifespan of the components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Dual-Lounger Luxury \u0026amp; Immersion\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDesigned for high-end residential gardens and luxury holiday retreats:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSide-by-Side Reclining:\u003c\/strong\u003e\u003cspan\u003e Two ergonomically sculpted loungers provide a \"no-compromise\" experience for couples, paired with three deep-soak bucket seats for social gatherings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIce White \u0026amp; Grey Aesthetics:\u003c\/strong\u003e\u003cspan\u003e The high-lustre \u003c\/span\u003e\u003cspan\u003eIce White 6.3mm acrylic\u003c\/span\u003e\u003cspan\u003e shell reflects the integrated LED lighting beautifully, creating a stunning visual centrepiece for any outdoor space.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOptimised 1,070L Volume\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 551\/2L provides a deep, immersive soak while keeping the water volume balanced for fast chemical management and efficient heating.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Future-Proofed Efficiency (Hybrid Ready)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeat Pump Ready:\u003c\/strong\u003e\u003cspan\u003e Pre-engineered for seamless connection to external heat pumps, allowing you to bypass the electric heater and slash energy bills by up to 70%.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e3kW High-Output Heater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Ensures that even in the coldest UK winters, your spa reaches and maintains 40°C with ease.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEnergy-Saving Insulation:\u003c\/strong\u003e\u003cspan\u003e Wrapped in high-density reflective insulation tech to trap ambient heat within the cabinet, protecting the plumbing and reducing \"idle\" energy loss.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWeek End 551\/2L: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"310\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeek End 551\/2L \/ Clear Natural Spas\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Configuration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (2 Loungers + 3 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp (Dedicated Fused Spur)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Pump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6HP (2 x 3HP Massage Pumps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIndependent Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e51 Multi-Directional Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,070 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. 380 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3kW (Heat Pump Ready)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Requirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThis unit requires a \u003c\/span\u003e\u003cspan\u003e230V \/ 25A supply\u003c\/span\u003e\u003cspan\u003e. This \"balanced\" load allows the 3kW heater and the dual 3HP pumps to operate effectively, providing a superior experience to 16A models while being more efficient than 32A \"grid-heavy\" alternatives.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSurface Prep\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Must be installed on a level, reinforced concrete base or specialised spa pad capable of supporting the full weight of approximately \u003c\/span\u003e\u003cspan\u003e1,500kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAccess Planning\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a dry weight of \u003c\/span\u003e\u003cspan\u003e380kg\u003c\/span\u003e\u003cspan\u003e and a width of \u003c\/span\u003e\u003cspan\u003e215cm\u003c\/span\u003e\u003cspan\u003e, ensure clear access for a professional spa dolly. We recommend a minimum width of 1m and no tight right-angle turns.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStandard Amenities:\u003c\/strong\u003e\u003cspan\u003e Includes a \u003c\/span\u003e\u003cspan\u003eGrey Thermal Cover\u003c\/span\u003e\u003cspan\u003e, Ozone purification, and a multi-point LED lighting system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003eWeek End 551\/2L Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"310\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeek End 551\/2L \/ Clear Natural Spas\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Configuration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (2 Loungers + 3 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp (Dedicated Fused Spur)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Pump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6HP (2 x 3HP Massage Pumps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIndependent Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e51 Multi-Directional Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,070 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. 380 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3kW (Heat Pump Ready)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide Week End 551\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 551\/2L | 5-Person \"Dual-Lounger\" Powerhouse\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Access Video\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 551\/2L is a full-sized square spa (\u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e). We require a video of your garden access. Because of its 2.15m length, we must ensure there is sufficient \"swing room\" around house corners.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Height Check\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a cabinet height of \u003c\/span\u003e\u003cspan\u003e86.5cm\u003c\/span\u003e\u003cspan\u003e, we need to ensure no gate headers or low-hanging pipes obstruct the path when the tub is on its side.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Navigating Your Property\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePathway Width\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e920mm\u003c\/span\u003e\u003cspan\u003e (86.5cm height + 55mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eVertical Clearance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e On its dolly, the spa stands roughly \u003c\/span\u003e\u003cspan\u003e225cm high\u003c\/span\u003e\u003cspan\u003e. Please check for low-hanging gutters or internet cables that could snag the unit during transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Proactive Delivery Scheduling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Journey:\u003c\/strong\u003e\u003cspan\u003e Your 551\/2L undergoes an intensive \"Full Load\" wet test to ensure the twin 3HP pumps and 51 jets are performing to factory standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Booking\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We coordinate with you to find a delivery date that works for your schedule.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOn the day,\u003c\/strong\u003e you\u003c\/span\u003e\u003cspan\u003e will receive a \u003c\/span\u003e\u003cspan\u003epersonal courtesy call one hour before arrival\u003c\/span\u003e\u003cspan\u003e to ensure you are ready and the site is prepped.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Base\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This model is heavy. A solid, level foundation (concrete or structural decking) is non-negotiable.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWeight Factors\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e At \u003c\/span\u003e\u003cspan\u003e380kg dry\u003c\/span\u003e\u003cspan\u003e and holding \u003c\/span\u003e\u003cspan\u003e1,070 litres\u003c\/span\u003e\u003cspan\u003e of water, the total weight exceeds \u003c\/span\u003e\u003cspan\u003e1,450kg\u003c\/span\u003e\u003cspan\u003e plus bathers. Your base must be engineered to handle over 1.5 tonnes of static weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Electrical Supply (25 Amp HARDWIRED)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe 551\/2L is a high-performance machine with a specific electrical footprint.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Power\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Requires a dedicated \u003c\/span\u003e\u003cspan\u003e25 Amp\u003c\/span\u003e\u003cspan\u003e hardwired supply. This allows the \u003c\/span\u003e\u003cspan\u003etwin 3HP pumps\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e to provide peak performance without tripping.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eProfessional Consultation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home's load capacity for a 25A draw.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Boundary:\u003c\/strong\u003e\u003cspan\u003e We are spa technicians. \u003c\/span\u003e\u003cspan\u003eWe do not install or certify house wiring.\u003c\/span\u003e\u003cspan\u003e Your electrician must install a 25A IP65 rotary isolator with a 5m SWA cable \"tail\" before our arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. 2026 Smart Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e \u0026amp; Tech\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeat Pump Ready:\u003c\/strong\u003e\u003cspan\u003e The 551\/2L is pre-plumbed for an external heat pump, allowing you to slash heating costs while maintaining the power of those twin 3HP pumps.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDual-Lounger Luxury\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Two full-length loungers allow for simultaneous full-body hydrotherapy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSilent Filtration:\u003c\/strong\u003e\u003cspan\u003e A dedicated circulation pump ensures the water stays crystal clear using the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e without the need to run the loud massage pumps.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Delivery, Installation \u0026amp; Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydraulic Prime:\u003c\/strong\u003e\u003cspan\u003e We fill the \u003c\/span\u003e\u003cspan\u003e1,070-litre\u003c\/span\u003e\u003cspan\u003e tank through the filter housing to prevent airlocks in the complex 51-jet plumbing network.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Power Demo\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We will activate both \u003c\/span\u003e\u003cspan\u003e3HP pumps\u003c\/span\u003e\u003cspan\u003e simultaneously to demonstrate the \"Captain's Chair\" and Lounger pressure.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHandover\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We walk through the controls, fit the black thermal cover, and explain the energy-saving settings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable style=\"width: 100%;\"\u003e\n\u003ccolgroup\u003e \u003ccol style=\"width: 27.1817%;\" width=\"123\"\u003e \u003ccol style=\"width: 72.6037%;\" width=\"328\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (2 Loungers + 3 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e51 Performance Massage Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 x 3HP Massage + Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp Dedicated (Hardwired)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFuture Proof\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeat Pump Ready \u0026amp; 3kW Heater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Week End 551\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 25 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eWeek End 551\/2L\u003c\/span\u003e\u003cspan\u003e powerhouse is commissioned safely and ready for use on delivery day, a certified 25 Amp electrical supply must be installed prior to our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eIMPORTANT\u003c\/strong\u003e: PROPERTY REQUIREMENTS VARY.\u003c\/span\u003e\u003cspan\u003e A 25 Amp draw is a substantial load. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to conduct a site-specific assessment of your property’s consumer unit and load capacity to ensure it can support this spa alongside your other household appliances.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Responsibility \u0026amp; Boundaries\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure a safe and compliant installation, please note the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e We are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eYOUR ROLE\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You are responsible for providing the appropriate electrical supply. \u003c\/span\u003e\u003cspan\u003eWe are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators.\u003c\/span\u003e\u003cspan\u003e This infrastructure must be completed and tested by your electrician before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. The Specification (25 Amp Powerhouse)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 551\/2L features a \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003etwin 3HP pumps\u003c\/span\u003e\u003cspan\u003e. The 25 Amp supply is specifically designed to allow both massage pumps to run at full speed while the heater continues to maintain your water temperature—crucial for long winter soaks.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"474\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eComponent\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eRequirement\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (Essential for the high startup torque of twin 3HP pumps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the source\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Installation Mandatory Requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRotary Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety and emergency access, this must be positioned between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e Your electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRequired Length:\u003c\/strong\u003e\u003cspan\u003e Please leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator location. Our team will route this into the spa cabinet for the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHardwired Only\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This spa requires a 25 Amp hardwired connection. It \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be used with a standard plug or an extension lead.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Arrival Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur delivery team follows a precise schedule to ensure all customers receive their \"one hour before arrival\" courtesy call. If we arrive and the electrical supply is not ready or does not meet the 25 Amp specification:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eWe will not make the electrical connection.\u003c\/li\u003e\n\u003cli\u003eThe spa will be left empty and cannot be tested or commissioned.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eA Return Visit Fee\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ewill be charged to come back and complete the connection once your electrician has provided the correct supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrician's Checklist (Provide this to your Contractor)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eConduct site-specific load assessment of the property.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eInstall a dedicated 25A \/ 230V circuit with Type C Breaker.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eFit IP65 Rotary Isolator 2–3m from the intended spa location.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide a 5-metre SWA \"tail\" for the spa team to connect.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003eIssue an \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e or Minor Works Certificate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Week End 551\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 551\/2L | 5-Person \"Dual-Lounger\" Powerhouse\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that your \u003c\/span\u003e\u003cspan\u003eWeek End 551\/2L\u003c\/span\u003e\u003cspan\u003e—a high-amperage, 51-jet hydrotherapy system—is commissioned with the technical precision required for a 25 Amp dual-pump configuration.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Logistics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Access Video\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 551\/2L is a full-sized square spa (\u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e). We require a video of your garden access. Because of its 2.15m length, we must ensure there is sufficient \"swing room\" around house corners.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Height Check\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a cabinet height of \u003c\/span\u003e\u003cspan\u003e86.5cm\u003c\/span\u003e\u003cspan\u003e, we need to ensure no gate headers or low-hanging pipes obstruct the path when the tub is on its side.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePathway Width\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e920mm\u003c\/span\u003e\u003cspan\u003e (86.5cm height + 55mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eVertical Clearance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e On its dolly, the spa stands roughly \u003c\/span\u003e\u003cspan\u003e225cm high\u003c\/span\u003e\u003cspan\u003e. Please check for low-hanging gutters or internet cables that could snag the unit during transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eThe Booking:\u003c\/strong\u003e We coordinate with you to find a delivery date that works for your schedule.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe One-Hour Courtesy Call\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Our team will call you \u003c\/span\u003e\u003cspan\u003eone hour before arrival\u003c\/span\u003e\u003cspan\u003e to confirm that the access route is clear and the site is prepped for the 380kg unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePrecision Handling:\u003c\/strong\u003e\u003cspan\u003e Because the 551\/2L is a 215cm square spa, navigating corners requires expertise. We use specialised upright dollies to manage the \u003c\/span\u003e\u003cspan\u003e86.5cm height\u003c\/span\u003e\u003cspan\u003e, ensuring we stay within the \"swing room\" identified in your access video to protect your property and the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Structural Placement \u0026amp; Levelling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eBase Evaluation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a filled weight of \u003c\/span\u003e\u003cspan\u003e1,450kg+\u003c\/span\u003e\u003cspan\u003e, we verify that your foundation (concrete or structural decking) is perfectly level. Proper levelling is critical for a dual-lounger spa to ensure bather buoyancy and water displacement are equalised.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOrientation Briefing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We consult with you on the best placement for the \u003c\/span\u003e\u003cspan\u003e3kW heater exhaust\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eTopside Control Panel\u003c\/span\u003e\u003cspan\u003e for easy access.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Commissioning (25 Amp)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHigh-Torque Connection\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Our technicians will perform the final connection to your pre-installed \u003c\/span\u003e\u003cspan\u003e25 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply. We ensure the \u003c\/span\u003e\u003cspan\u003eTwin 3HP pumps\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e are correctly phased within the control system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSafety Verification\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We perform a full continuity and RCD safety audit before energising the system. This ensures the 25A draw is handled safely by the internal electronics.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Hydraulic Setup \u0026amp; Deep-Fill\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir-Lock Purge:\u003c\/strong\u003e\u003cspan\u003e We fill the \u003c\/span\u003e\u003cspan\u003e1,070-litre\u003c\/span\u003e\u003cspan\u003e tank through the filter housing. This \"bottom-up\" filling method is essential for a dual-pump system to ensure the 51-jet plumbing network and the \u003c\/span\u003e\u003cspan\u003ededicated circulation pump\u003c\/span\u003e\u003cspan\u003e are fully primed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation Setup:\u003c\/strong\u003e\u003cspan\u003e We confirm the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e is active. This ensures the water purification process begins immediately as the tub reaches the correct level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; Feature Briefing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDual 3HP Pressure Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe activate both massage pumps simultaneously. We will show you how to use the air controllers and diverter valves to focus the 51 jets on specific \"therapy zones\" in the loungers or seats.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSilent Mode Operation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe demonstrate how the \u003c\/span\u003e\u003cspan\u003ededicated circulation pump\u003c\/span\u003e\u003cspan\u003e provides silent, energy-efficient filtration while the 3kW heater maintains your target temperature.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeat Pump Ready Walkthrough\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We will show you the pre-plumbed bypass points, explaining how an external heat pump can be integrated later to optimise your energy consumption.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Final Handover \u0026amp; \"Zero-Trace\" Clean\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Restoration:\u003c\/strong\u003e\u003cspan\u003e We remove all transit packaging, pallets, and protective films. Your garden will be left pristine.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOwner's Manual \u0026amp; Handover\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We provide a final briefing on water chemistry and filter maintenance specifically tailored for a high-volume, 5-person family spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eStructural Levelling:\u003c\/span\u003e\u003cspan\u003e Verified for 1.5-tonne static load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e25A Electrical Safety:\u003c\/span\u003e\u003cspan\u003e Hardwired connection verified and sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eHydraulic Integrity:\u003c\/span\u003e\u003cspan\u003e Twin 3HP pumps and 51 jets tested at full load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eSilent Filtration:\u003c\/span\u003e\u003cspan\u003e Dedicated circulation pump confirmed operational.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCustomer Briefing:\u003c\/span\u003e\u003cspan\u003e Full feature demo and courtesy call completed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Week End 551\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 551\/2L | 5-Person \"Dual-Lounger\" Powerhouse\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 551\/2L is engineered for maximum hydrotherapy impact. Featuring a reinforced \u003c\/span\u003e\u003cspan\u003e6.3mm Ice White\u003c\/span\u003e\u003cspan\u003e acrylic shell and a \u003c\/span\u003e\u003cspan\u003eMidnight Grey\u003c\/span\u003e\u003cspan\u003e thermal cabinet, this spa is built for long-term performance. This warranty is your assurance of quality, provided the spa is installed and maintained according to our professional standards.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Tiered Warranty Coverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Shell Structural Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eGuaranteed against water loss due to defects in the structural integrity of the spa shell for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Acrylic Surface Warranty:\u003c\/strong\u003e\u003cspan\u003e Guaranteed against blistering, cracking, or delaminating of the interior \u003c\/span\u003e\u003cspan\u003eIce White\u003c\/span\u003e\u003cspan\u003e acrylic surface for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e2-Year Equipment \u0026amp; Controls Warranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003eTwin 3HP Massage Pumps\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eDedicated Circulation Pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e3kW Heater\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eControl System\u003c\/span\u003e\u003cspan\u003e against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2-Year Plumbing \u0026amp; Components Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers internal pipework, jet housings, and bonded joints against leaks and manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e1-Year Luxury Amenities\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003e16-point LED Chromotherapy system\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eHeadrests\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. MANDATORY: Electrical \u0026amp; Infrastructure Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe validity of this warranty—specifically the 2-year equipment and twin 3HP pump tier—is strictly dependent on the following electrical standards:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e25 Amp Certification Required\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home’s load capacity. This ensures the 25 Amp supply is stable for the high-torque demand of the twin pumps. We require the homeowner to retain the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e issued by your contractor.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Connection Boundary\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Our installation team are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply.\u003c\/span\u003e\u003cspan\u003e Our role is limited to the final connection from your pre-installed, pre-tested isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSupply-Related Damage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny damage to the control board, the silent circulation pump, or the twin 3HP massage pumps caused by an inadequate supply, \"voltage drop,\" or incorrect wiring at the property is \u003c\/span\u003e\u003cspan\u003enot covered\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Owner Maintenance \u0026amp; Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Care:\u003c\/strong\u003e\u003cspan\u003e The 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning agents.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eChemical Balance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Imbalanced water (incorrect pH or excessive sanitisers) can corrode the 3kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your equipment guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWinterisation:\u003c\/strong\u003e\u003cspan\u003e Damage caused by frozen water in the plumbing lines is considered a maintenance failure. The spa must remain powered on (utilising the built-in frost protection) or be professionally winterised during freezing months.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eService Access:\u003c\/strong\u003e\u003cspan\u003e The owner must ensure the spa's service panels remain accessible. We are not responsible for costs related to the removal of decking, gazebos, or permanent landscaping to facilitate warranty repairs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Summary Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell Structure\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAcrylic Surface\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePumps \u0026amp; Electronics:\u003c\/strong\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing \u0026amp; Seals:\u003c\/strong\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOzone \u0026amp; LEDs\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeekend Range — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003econtact@balancerecovery.co.uk\u003c\/strong\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e","brand":"Week End","offers":[{"title":"Default Title","offer_id":57919812272460,"sku":null,"price":11695.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/1-2026-07-30T102644.834.png?v=1785389279","url":"https:\/\/balancerecovery.co.uk\/products\/week-end-551-2l-5-person-dual-lounger-performance-hybrid-spa","provider":"Balance Recovery","version":"1.0","type":"link"}