{"product_id":"orca-leisure-northboro-5-person-luxury-spa-hot-tub","title":"Orca Leisure Northboro 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"328\" data-start=\"0\"\u003eIntroducing the Northboro X 5-Person Hot Tub — a premium blend of luxury, performance, and contemporary design. Expertly engineered by Orca Leisure, this spa features 3 ergonomic seats and 2 full loungers, 60 stainless steel jets, and four powerful Stormforce 7™ pumps for a truly invigorating hydrotherapy experience.\u003c\/p\u003e\n\u003cp data-end=\"598\" data-start=\"330\"\u003eThe Northboro X combines functionality with elegance, offering LED mood lighting, dual waterfalls, and an integrated Bluetooth sound system for a complete relaxation experience. Energy efficiency is built in with Eco Wrap insulation and a 3 kW heater for fast, consistent warmth.\u003c\/p\u003e\n\u003cp data-is-only-node=\"\" data-is-last-node=\"\" data-end=\"877\" data-start=\"600\"\u003ePerfect for families, wellness enthusiasts, or those who love entertaining, this model delivers unmatched comfort and style. With premium build quality, advanced features, and an elegant modern finish, the Northboro X transforms any outdoor space into a private luxury retreat.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2140 x 2140 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 3x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 4x Stormforce 7™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 60x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e2x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e38x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e1x 24” Curtain Waterfall\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Northboro ZenFlow features a high-efficiency 3kW heater designed for rapid warming and consistent performance. Coupled with a premium insulated acrylic shell and a lockable thermal cover, it retains heat efficiently, reducing energy consumption while keeping your spa ready for relaxation year-round.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496921260364,"sku":null,"price":7999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/northboro-x_topview.jpg?v=1761317590","url":"https:\/\/balancerecovery.co.uk\/products\/orca-leisure-northboro-5-person-luxury-spa-hot-tub","provider":"Balance Recovery","version":"1.0","type":"link"}