{"product_id":"holl-s-hestia-lounge-210-4-to-6-person-outdoor-sauna","title":"Holl’s Hestia Lounge 210 – 4 to 6 Person Outdoor Sauna","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHoll’s Hestia Lounge 210 | 4–6 Person Social Wellness Suite\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eHoll’s Hestia Lounge 210 (HL-HESTIA210L-PK)\u003c\/span\u003e\u003cspan\u003e is the 2026 pinnacle of \"Indoor-Outdoor\" living. Expanding on the success of the Hestia 160, the \u003c\/span\u003e\u003cspan\u003eLounge 210\u003c\/span\u003e\u003cspan\u003e features a deeper \u003c\/span\u003e\u003cspan\u003e210 cm footprint\u003c\/span\u003e\u003cspan\u003e that incorporates an \u003c\/span\u003e\u003cspan\u003eintegrated front terrace\u003c\/span\u003e\u003cspan\u003e with dual seating. This unique architectural feature allows users to practice traditional \"Contrast Therapy\"—alternating naturally between the intense heat of the cabin and the fresh air of the terrace without stepping away from the unit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCrafted from \u003c\/span\u003e\u003cspan\u003e100% chemical-free, heat-treated Pine\u003c\/span\u003e\u003cspan\u003e, the Hestia Lounge is a sustainable powerhouse. With its signature \u003c\/span\u003e\u003cspan\u003eHalf-Moon panoramic rear window\u003c\/span\u003e\u003cspan\u003e and full-glass front, it provides a seamless visual connection to your garden, while the dual-height \u003c\/span\u003e\u003cspan\u003eAbachi benches\u003c\/span\u003e\u003cspan\u003e offer the ultimate ergonomic recovery space.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Hestia Lounge 210 is the 2026 Premium Leader:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The Integrated Lounge Terrace\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \"Lounge\" designation transforms the sauna from a mere appliance into a social destination.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCool-Down Zone:\u003c\/strong\u003e\u003cspan\u003e The covered terrace provides a protected space to rest between sessions, shielded from wind or rain.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSocial Flow\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The extended footprint allows for a natural transition, making it easier for groups of 4–6 people to rotate through the heat while staying engaged with the group.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Dual-Height Abachi Ergonomics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInside, the Hestia Lounge 210 utilises a tiered bench system to manage the \"Thermal Stack.\"\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eUpper Bench:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePositioned to capture the maximum heat for intense, traditional sessions.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLower Bench\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Offers a milder temperature, ideal for longer sessions or for those new to traditional steam heat.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAbachi Wood:\u003c\/strong\u003e\u003cspan\u003e Every touchpoint is made from Abachi, a luxury timber that does not absorb heat, ensuring the benches remain comfortable for the duration of your session.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Iconic Panoramic Visibility\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHalf-Moon Glazing:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe rear of the cabin features a massive, curved 8mm safety glass panel that creates a 180-degree infinity effect.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePrivacy Tinting:\u003c\/strong\u003e\u003cspan\u003e The 8mm tempered glass is subtly tinted, allowing natural light to flood the interior while preserving your privacy from the outside.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHoll’s Hestia Lounge 210: Technical Vault\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"180\"\u003e \u003ccol width=\"372\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ SKU\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHoll's Hestia Lounge 210 \/ HL-HESTIA210L-PK\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApplication\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull Outdoor Exposure (All-Season Resilience)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFootprint\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e205 cm (W) x 210 cm (D) x 220 cm (H)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Config\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Seated or 2 Fully Reclining (Lounge Mode)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eStove\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eFree Holls Vulkano Black 6kW Sauna Heater\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTimber Quality\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeat-Treated Pine (Structure) \/ Abachi (Benches)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGlass Quality\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e8mm Tempered Safety Glass (Front \u0026amp; Rear)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e10 Year Wood \/ 2 Year Electronics\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Professional Installation \u0026amp; Power Notes\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eElectrical Requirement:\u003c\/strong\u003e\u003cspan\u003e When paired with the \u003c\/span\u003e\u003cspan\u003e6kW Vulkano Stove\u003c\/span\u003e\u003cspan\u003e, the Hestia Lounge 210 requires a \u003c\/span\u003e\u003cspan\u003ededicated 32A single-phase supply\u003c\/span\u003e\u003cspan\u003e (or 3-Phase equivalent). All outdoor cable runs must be SWA (Steel Wire Armoured) to comply with UK safety standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFoundation Stability:\u003c\/strong\u003e\u003cspan\u003e Due to the extended 210 cm depth and the weight of the dual-glazed panels, a \u003c\/span\u003e\u003cspan\u003ereinforced concrete pad or a heavy-duty sub-frame\u003c\/span\u003e\u003cspan\u003e is mandatory. This prevents structural shifting that could lead to glass stress or door misalignment.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePermitted Development\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Standing at \u003c\/span\u003e\u003cspan\u003e220 cm\u003c\/span\u003e\u003cspan\u003e, this unit typically falls under \u003c\/span\u003e\u003cspan\u003eUK Permitted Development\u003c\/span\u003e\u003cspan\u003e (remaining below the 2.5m outbuilding height limit).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb id=\"docs-internal-guid-df78905a-7fff-dcb2-cb9c-b8133c311482\"\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable style=\"width: 100%; height: 320.344px;\"\u003e\n\u003ccolgroup\u003e \u003ccol width=\"180\" style=\"width: 32.1429%;\"\u003e \u003ccol width=\"372\" style=\"width: 66.4286%;\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 35.5938px;\"\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5938px;\"\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ SKU\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHoll's Hestia Lounge 210 \/ HL-HESTIA210L-PK\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5938px;\"\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApplication\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull Outdoor Exposure (All-Season Resilience)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5938px;\"\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFootprint\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e205 cm (W) x 210 cm (D) x 220 cm (H)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5938px;\"\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Config\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Seated or 2 Fully Reclining (Lounge Mode)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5938px;\"\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eStove\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFree Holls Vulkano Black 6kW Sauna Heater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5938px;\"\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTimber Quality\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeat-Treated Pine (Structure) \/ Abachi (Benches)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5938px;\"\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGlass Quality\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e8mm Tempered Safety Glass (Front \u0026amp; Rear)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5938px;\"\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5938px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e10 Year Wood \/ 2 Year Electronics\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eHoll’s \u0026amp; France Sauna \u003c\/span\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEnsuring a Smooth, Safe, and Professional Sauna Delivery Experience. This guide outlines the complete process from placing your order to installation, safety checks, and aftercare. Following these steps will help ensure a seamless delivery and setup of your Holl’s Sauna or France Sauna, whether you are installing it at home or in a professional wellness environment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eChoose your preferred Holl’s Sauna or France Sauna model — whether infrared, traditional indoor, hybrid, or outdoor. Complete your purchase on our website by providing your delivery address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe price listed includes delivery within mainland UK (exclusions include the Channel Islands, areas of Scotland, and Ireland).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYou will receive an order confirmation email immediately with your order details, estimated delivery timeframe, and next steps.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eTo ensure smooth access on the day of delivery, we may request photos or a short video of the delivery area, access routes, or surrounding space. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThis helps our logistics team confirm the feasibility of delivery and kerbside unloading requirements.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAll saunas are held in our UK warehouse and prepared for dispatch once your order is confirmed. Kerbside delivery and unloading are included at no additional cost.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Processing \u0026amp; Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce your order is confirmed, your sauna is scheduled for preparation and dispatch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOur saunas are crafted from premium-grade wood, selected for durability, insulation, and aesthetic quality.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAll components — including the cabin structure, benches, glazing, and heating elements — are prepared, quality checked, and securely packaged for shipment.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Delivery Organisation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhen your sauna is ready, we organise pallet delivery of the flat-pack components to your address (kerbside).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eYou will be notified of:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eDelivery date\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eEstimated time window\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAny access requirements (e.g., suitable driveway space for pallet trucks)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour sauna is dispatched directly from our UK warehouse, and unloading is included at no additional charge.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Pre-Installation Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore delivery, please ensure:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eA suitable foundation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe base must be level, stable, and capable of supporting the sauna’s full weight, including that of its occupants.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eClear access\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAccess routes should be unobstructed to facilitate the movement of pallets and components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eElectrical Preparation (Customer’s Responsibility)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAll electrical work is entirely the customer’s responsibility.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRequirements vary depending on the model and the layout of your property.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eYou must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eArrange for a qualified electrician prior to installation.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCheck the electrical specifications listed on the product page.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eEnsure correct cable sizing, breaker and isolator selection, and compliance with UK electrical regulations (e.g., BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eProvide your electrician with the manufacturer’s electrical manual in advance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eWhere possible, have the electrician present on installation day.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eImportant: Failure to use a qualified electrician or failure to meet the required electrical standards may void the warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eEach product page includes an Electrical Supply section for further clarification.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eIf self-assembling:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eReview the assembly manual provided with your order.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePrepare the necessary tools and sufficient manpower in advance.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Delivery \u0026amp; Unloading\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOn the scheduled delivery day:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour sauna arrives on a pallet\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOur delivery team unloads the pallet (via pump truck\/trolley where possible)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eComponents are placed at your designated kerbside or base area\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce delivered, please:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eUnpack all components\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCheck for missing or damaged parts\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eReport any issues within 24 hours to maintain warranty eligibility\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Installation \/ Assembly\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eProfessional Installation (Optional)\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eIf you choose professional installation, our experienced carpenters will assemble your sauna within one full day.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhat Our Team Does:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull assembly of the sauna build only\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCorrect fitting of all internal components (no electrical hookup)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFinal checks to ensure the sauna is ready for commissioning\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eInstallation quotes can be requested directly from the product page. Pricing varies by model; we do not charge for travel.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSelf-Assembly (Flat-Pack)\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eIf you prefer to self-assemble:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFollow the detailed instruction manual\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAssembly usually takes 1–2 days, depending on experience\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eElectrical Connection (Customer’s Responsibility)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAll wiring, final electrical connection, and compliance with UK standards must be carried out by a qualified electrician appointed by the customer.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCorrect cable sizing\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eSafe heater connection\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eIsolation switch requirements\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCertification of the installation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eIncorrect or uncertified electrical work will void the warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Finishing Touches \u0026amp; Safety Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce assembled:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eApply a breathable oil-based finish to interior and exterior wood surfaces (required for warranty validity)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eConfirm the structure is level and stable\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCheck all doors, glazing, and ventilation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAfter wiring is complete, perform a first heat-up test\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eObtain any required electrical certification from your electrician\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e8. Enjoy Your Sauna \u0026amp; Ongoing Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour sauna is now ready to use.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease remember:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eSelf-assembled saunas carry a 1-year manufacturer's parts warranty\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must complete any electrical work\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eMissing or damaged components must be reported within 24 hours\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOur support team is always available for assistance or replacement parts\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eReturns \u0026amp; Refunds Policy (Key Information)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eEligibility\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eReturns apply only to unused products in original condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCustom or modified items may not be eligible\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eReporting Issues\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eMissing or damaged components must be reported within 24 hours of delivery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eDamage in transit claims require timely reporting\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eProcedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eContact customer support with photographs or video evidence:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eA member of our team will assess the issue\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eWe will arrange replacements, repairs, or next steps\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eRefund Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eRefunds or replacements are available only for products that are defective, damaged in transit, or not as described.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFinal Note on Electrical Responsibility\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAll electrical work — including preparation, wiring, power supply installation, certification, and compliance — is 100% the customer’s responsibility and must be completed by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThis requirement is essential for safety, performance, and warranty validity.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eHeater Information\u003c\/h5\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hools-Hestia-Outdoor-Sauna-Specifications.pdf?v=1783937685\" target=\"_blank\"\u003eSpecifications\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Assembly_Manual_Title_Updated.pdf?v=1784030759\" rel=\"noopener\" target=\"_blank\"\u003eAssembly Manual\u003c\/a\u003e\u003c\/p\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification: Electrical Supply\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCRITICAL: NOTICE TO THE PROPERTY OWNER\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eOwner’s Brief for the Holl's Hestia Lounge 210\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Hestia Lounge 210 requires a high-performance \u003c\/span\u003e\u003cspan\u003e6kW (Approx 26.1 Amps)\u003c\/span\u003e\u003cspan\u003e sauna stove. This installation must comply with UK Building Regulations (Part P) for outdoor electrical safety.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTHE GOLDEN RULE:\u003c\/strong\u003e\u003cspan\u003e While this document provides manufacturer guidelines, \u003c\/span\u003e\u003cspan\u003eyou must always defer to the professional judgment of your Registered Electrician.\u003c\/span\u003e\u003cspan\u003e They are the final authority on cable sizing, circuit protection, and local site safety. If their on-site assessment regarding your property's specific wiring or distance from the consumer unit contradicts this brief, \u003c\/span\u003e\u003cspan\u003efollow the electrician’s instructions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Power Infrastructure Requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe supply must be designed to handle a continuous high-amperage draw in an outdoor environment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"166\"\u003e \u003ccol width=\"101\"\u003e \u003ccol width=\"158\"\u003e \u003ccol width=\"176\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOperating Amperage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eConnection Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRecommended Stove\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. 26.1A\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHardwired (SWA Cable)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLED Chromotherapy\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLow Voltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePre-wired to Internal Hub\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCircuit Specification\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A dedicated \u003c\/span\u003e\u003cspan\u003e32A or 40A radial circuit\u003c\/span\u003e\u003cspan\u003e is required. Your electrician will determine the exact breaker size based on the \"diversity\" of your home's total electrical load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eArmoured Cable (SWA):\u003c\/strong\u003e\u003cspan\u003e Steel Wire Armoured cable is mandatory for the run between your home and the sauna. Due to the \u003c\/span\u003e\u003cspan\u003e210 cm\u003c\/span\u003e\u003cspan\u003e width and the distance from the house, your electrician will likely specify \u003c\/span\u003e\u003cspan\u003e6mm² or 10mm²\u003c\/span\u003e\u003cspan\u003e cable to prevent \"voltage drop.\"\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIsolation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA weatherproof, lockable \u003c\/span\u003e\u003cspan\u003eDouble-Pole Isolation Switch\u003c\/span\u003e\u003cspan\u003e must be installed. This should be mounted within sight of the sauna but outside the immediate heat\/steam zone.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Safety \u0026amp; Environmental Protection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRCD Protection:\u003c\/strong\u003e\u003cspan\u003e The circuit must be protected by a \u003c\/span\u003e\u003cspan\u003e30mA RCD\u003c\/span\u003e\u003cspan\u003e at the consumer unit for life-safety protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIP Rating:\u003c\/strong\u003e\u003cspan\u003e All external glands, junction boxes, and switches must be \u003c\/span\u003e\u003cspan\u003eIP65 rated\u003c\/span\u003e\u003cspan\u003e (waterproof and dust-tight).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEarthing:\u003c\/strong\u003e\u003cspan\u003e In outdoor sauna installations, \"Exporting the Earth\" from the main house requires professional validation. Your electrician may decide to install a dedicated \u003c\/span\u003e\u003cspan\u003eEarth Rod\u003c\/span\u003e\u003cspan\u003e at the sauna site to ensure the highest level of safety.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Lighting \u0026amp; Integrated Controls\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Hub\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The Hestia Lounge 210 features an internal control hub for the LED strips. This hub must be connected to the main incoming power feed by your electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStove Clearances\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003e6kW stove\u003c\/span\u003e\u003cspan\u003e generates significant heat. Your electrician must ensure the stove is mounted precisely according to the manufacturer's safety distances to prevent overheating the Pine walls or Abachi benches.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Installation Layout\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCable Entrance:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e The electrical feed usually enters through the floor or the rear panel. It is critical that the electrician provides the cable \"tails\" before the final interior flooring and benches are locked into place during assembly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCertification\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Your electrician \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e issue an \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e upon completion. This is required to validate your 2-year electronics warranty and for your home insurance records.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOwner’s Electrical Action Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSurvey\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Have your electrician check if your main fuse (e.g., 60A or 100A) can support a new \u003c\/span\u003e\u003cspan\u003e6kW \/ 26A\u003c\/span\u003e\u003cspan\u003e load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInfrastructure:\u003c\/strong\u003e\u003cspan\u003e Run the SWA cable and install the isolator before the sauna delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFinal Hook-up:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe electrician returns to perform the final hardwiring once the structure is weather-tight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Holl’s Hestia Lounge 210\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003eHL-HESTIA210L-PK | Flagship Lounge Installation\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Hestia Lounge 210 is a premium architectural structure. Its large footprint and unique integrated terrace make it a focal point of any outdoor wellness space, but its size (2.1m wide) demands rigorous site preparation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Universal Receipt Protocol (Mandatory)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo safeguard your 4-year structural warranty, the following steps are required:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe 24-Hour Inspection Rule\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You must unbox and inspect the \u003c\/span\u003e\u003cspan\u003e8mm tempered glass door\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eHalf Moon rear glazed panel\u003c\/span\u003e\u003cspan\u003e, and all \u003c\/span\u003e\u003cspan\u003eHeat-Treated Pine wall and terrace sections\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTransit Reporting:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny damage to the panoramic glass or structural timber must be reported immediately. Once assembly begins, the unit is deemed accepted in its delivered condition.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eComponent Storage\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The interior Abachi benches and LED electronics must be stored in a dry, indoor space until the main pine structure is fully roofed and weather-sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Site Preparation: The \"Grand\" Foundation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Hestia Lounge 210 has a substantial footprint (\u003c\/span\u003e\u003cspan\u003e205 x 210 cm\u003c\/span\u003e\u003cspan\u003e) and significant weight.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Base\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You must have a \u003c\/span\u003e\u003cspan\u003ereinforced, 100% level foundation\u003c\/span\u003e\u003cspan\u003e. Acceptable bases include a reinforced concrete pad (minimum 100mm depth), level paving slabs on a compacted sub-base, or a structural timber deck rated for heavy loads.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDrainage:\u003c\/strong\u003e\u003cspan\u003e The site must be well-drained. We strongly recommend an elevated base (approx 50mm above ground level) to prevent the bottom pine frame from sitting in standing water.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOrientation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Consider the \"Half Moon\" rear glass and the front terrace. The site should be oriented to maximize your view while maintaining privacy for the lounge area.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Choosing Your Installation Pathway\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePathway A: \u003c\/strong\u003eProfessional Installation (Highly Recommended)\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDue to the \u003c\/span\u003e\u003cspan\u003e220cm height\u003c\/span\u003e\u003cspan\u003e, the weight of the dual glazing (front and rear), and the alignment of the terrace, professional installation is strongly advised.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Service:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpecialists will manage the heavy-lifting of the 2.1m panels, ensure the terrace is structurally integrated with the cabin, and hang the 8mm glass door.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNote:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe 6kW stove installation requires a separate hardwired connection by your Registered Electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePathway B: \u003c\/strong\u003eSelf-Assembly (Minimum 4 Person Task)\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Manpower:\u003c\/strong\u003e\u003cspan\u003e This is a complex structural build. You will need \u003c\/span\u003e\u003cspan\u003eat least four capable adults\u003c\/span\u003e\u003cspan\u003e. The terrace and cabin must be aligned perfectly to ensure the roof panels seat correctly across the full 210cm span.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTools Required\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Long spirit level (1.2m+), drill\/driver, rubber mallet, and two stable ladders for the 220cm roof installation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePrecision:\u003c\/strong\u003e\u003cspan\u003e If the base is not perfectly level, the terrace will pull away from the cabin over time, creating gaps in the weatherproofing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Commissioning \u0026amp; First Use\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStove Integration\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Optimised for a \u003c\/span\u003e\u003cspan\u003e6kW stove\u003c\/span\u003e\u003cspan\u003e. This must be hardwired by a professional (see Electrical Brief).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCuring the Pine\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Run the stove for 90 minutes at a moderate heat without water to \"cure\" the heat-treated pine and the stones.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTerrace Use\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Ensure the terrace seating is securely fastened before use. This area is designed for cooling down between heat cycles.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation Readiness Checklist\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInspection:\u003c\/strong\u003e\u003cspan\u003e All glass and pine sections checked within 24 hours of delivery?\u003c\/span\u003e\u003cspan\u003eBase:\u003c\/span\u003e\u003cspan\u003e Is a reinforced, 100% level foundation (205 x 210 cm) ready?\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccess:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIs there a clear, wide path to the garden for the 2.1m wide panels?\u003c\/span\u003e\u003cspan\u003e] \u003c\/span\u003e\u003cspan\u003eStove:\u003c\/span\u003e\u003cspan\u003e Have you ordered the 6kW stove and booked a Registered Electrician?\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Safety:\u003c\/strong\u003e\u003cspan\u003e Have you confirmed the 220cm height clearance (away from low-hanging branches)?\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHoll’s Hestia Lounge 210: Warranty Statement\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003eHL-HESTIA210L-PK | Flagship Lounge Protection Terms\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Hestia Lounge 210 is a premier architectural sauna. To protect your investment and maintain the validity of the 4-year structural and 2-year electronic coverage, the following standards must be met.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Warranty Duration\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHoll’s (Poolstar) provides a tiered warranty that reflects the professional-grade materials used in this 6-person flagship:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWood Structure:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e4-Year Warranty\u003c\/span\u003e\u003cspan\u003e against manufacturing defects or structural failure of the heat-treated Pine cabin and terrace.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectronics:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e2-Year Warranty\u003c\/span\u003e\u003cspan\u003e covering the integrated LED Chromotherapy strips, control hub, and internal wiring.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStove:\u003c\/strong\u003e\u003cspan\u003e If a \u003c\/span\u003e\u003cspan\u003e6kW stove\u003c\/span\u003e\u003cspan\u003e is purchased separately, it is covered under its own manufacturer’s warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eUsage:\u003c\/strong\u003e\u003cspan\u003e These terms apply strictly to \u003c\/span\u003e\u003cspan\u003eprivate domestic home installations\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Conditions for Validity\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo maintain your coverage, the following environmental and technical standards are mandatory:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCertified Hardwiring\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Due to the \u003c\/span\u003e\u003cspan\u003e6kW\u003c\/span\u003e\u003cspan\u003e load, the unit must be hardwired by a \u003c\/span\u003e\u003cspan\u003eRegistered Electrician\u003c\/span\u003e\u003cspan\u003e. Damage caused by improper wiring or a failure to follow the electrician’s professional judgment will void the 2-year electronics warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eReinforced Level Foundation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Because of the expansive \u003c\/span\u003e\u003cspan\u003e205 x 210 cm\u003c\/span\u003e\u003cspan\u003e footprint, a \u003c\/span\u003e\u003cspan\u003ereinforced, 100% level foundation\u003c\/span\u003e\u003cspan\u003e is essential. Structural stress or gaps forming between the terrace and the cabin due to a shifting or unlevel base (such as grass, soil, or thin paving) is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOutdoor Maintenance:\u003c\/strong\u003e\u003cspan\u003e The pine is heat-treated for durability, but you must ensure the base remains well-drained. Standing water against the bottom frame will lead to premature wear and may void the structural warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. The 24-Hour Inspection Rule (Fragile Components)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePanoramic Glazing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The Hestia Lounge 210 features an 8mm glass door and a large \"Half Moon\" rear panel. You must unbox and inspect these components and report any transit damage or chips within \u003c\/span\u003e\u003cspan\u003e24 hours of delivery\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePost-Assembly:\u003c\/strong\u003e\u003cspan\u003e Once the sauna is assembled, glass breakage is considered accidental damage and is not covered, as it usually results from external impact or structural stress from an uneven foundation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Natural Wood Integrity \u0026amp; Finish\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeat-Treated Pine\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Minor surface \"checking\" (fine lines), knots, or colour variations are natural characteristics of timber exposed to heat and the elements and do not affect the 4-year structural integrity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCleaning:\u003c\/strong\u003e\u003cspan\u003e Use only a soft brush ora  damp cloth. \u003c\/span\u003e\u003cspan\u003eNever\u003c\/span\u003e\u003cspan\u003e use high-pressure washers, which can force water into the joints and damage the internal electronics or cause the wood to swell.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInterior Hygiene:\u003c\/strong\u003e\u003cspan\u003e To prevent perspiration stains on the Abachi benches, the use of towels is required during every session.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Claims Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the event of a technical or structural issue:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eReference:\u003c\/strong\u003e\u003cspan\u003e Provide your original purchase record and the GTIN (\u003c\/span\u003e\u003cspan\u003eHL-HESTIA210L-PK\u003c\/span\u003e\u003cspan\u003e).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Evidence\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e For electronic claims, you must provide the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e issued by your registered electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePhotos\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Evidence of the level foundation and the electrical isolation switch may be requested to verify the installation environment.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWarranty Validity Checklist\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e \u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003eInspection\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reported any transit or glass damage within 24 hours?\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIs the sauna on a reinforced, 100% level foundation?\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Electrical:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIs the unit hardwired and certified by a Registered Electrician?\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMaintenance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Are you using towels to protect the Abachi wood interior?\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eReturn Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refund Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt any time after submitting your order online or by telephone and up to 14 days following the date you receive the items from us (“Cooling Off Period”) you decide you no longer want an item, we will be happy to exchange the item or give you a full refund provided that you notify our After Sales team at any time before the Cooling Off Period ends by post or email that you wish to cancel the item and, where the item has already been delivered, it must be returned to us ‘as new’ – unused and complete in the original packaging.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf at the time of cancellation the item has already been dispatched or delivered to you, you must return the cancelled item to us (at your own cost) in accordance with our returns policy. Please package the item securely and return it to us together with the original delivery note.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf the goods are faulty, please see the defective or damaged goods below. Please contact our After Sales team for more information.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Consumer Contracts Regulations require refunds to be made within 14 days of the date the customer sends notice of cancellation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you are purchasing an item from Balance Recovery by distance means (whether online or via telephone) as a business and not as a consumer, items may only be returned for a refund at Balance Recovery’s discretion; non-stock items are subject to a restocking charge of 25% of the relevant order value. Custom-manufactured items may not be refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you wish to cancel an item you have ordered, please notify our After-Sales team by email. As we process orders immediately, it may not always be possible to prevent an item from being dispatched.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe will refund the reasonable costs you incur in returning the following items to us:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eItems we delivered to you in error\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eItems which are faulty or damaged upon delivery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eItems which are substitutes for items originally ordered\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe ask that you send us copies of receipts for such costs.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn all other circumstances (including where you cancel an item during the Cooling-Off Period), you will be responsible for the cost of returning the item to us.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSuppose we do not receive the original item back from you, together with the original delivery note. In that case, we may arrange for the collection of the item from the delivery address and may recover from you the charges (not exceeding direct costs) we incur in doing so. Until you return items to us, you are responsible for their safekeeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFaulty or Damaged Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eIf the item\/s you ordered are damaged or have parts missing upon receipt, provided you inform our After Sales team within 48 hours of receiving the items (supplying them with the reference details shown on the delivery documentation together with details of the damage or missing items and pictures of any damage), we will offer a replacement or a refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eIf the item(s) you ordered are faulty upon receipt or fail within the first 30 days, we will collect the defective item(s) and offer a replacement or a refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eWe will typically collect damaged or faulty items within the first 30 days after receipt of the goods. Please contact our After Sales team before returning damaged or defective goods. Refunds will be credited only to the payment method used for the original purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hools-Hestia-Outdoor-Sauna-Specifications.pdf?v=1783937685\" target=\"_blank\"\u003eSpecifications\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Assembly_Manual_Title_Updated.pdf?v=1784030759\" target=\"_blank\"\u003eAssembly Manual\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Holls-Art-of-Wellness-Catalogue-2026.pdf?v=1781003881\" target=\"_blank\"\u003eHoll’s Catalogue\u003c\/a\u003e\u003c\/p\u003e","brand":"Holl's","offers":[{"title":"Default Title","offer_id":57757515972940,"sku":null,"price":8995.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/hestia210lounge.png?v=1785388656","url":"https:\/\/balancerecovery.co.uk\/products\/holl-s-hestia-lounge-210-4-to-6-person-outdoor-sauna","provider":"Balance Recovery","version":"1.0","type":"link"}