{"product_id":"harvia-urban-medium-black-3-person-glass-sauna-harvia","title":"Harvia Urban Medium Black 3-Person Glass Sauna","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Urban Medium Black — A Designer 3-Person Sauna with a Full Glass Front\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eThe Harvia Urban Medium Black\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eis a contemporary home sauna for three, defined by its striking \u003c\/span\u003e\u003cspan\u003efull smoked-black glass front\u003c\/span\u003e\u003cspan\u003e and warm \u003c\/span\u003e\u003cspan\u003eThermoAspen interior\u003c\/span\u003e\u003cspan\u003e. A genuine designer piece, it brings Harvia's Finnish engineering and clean, architectural styling into wellness rooms, gyms and garden rooms alike.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInside, a generous upper bench (approx. 500 mm deep), a lower foot bench and a slatted rear backrest with integrated lighting create a comfortable, authentic sauna. \u003c\/span\u003e\u003cspan\u003eIntegrated RGBW LED lighting\u003c\/span\u003e\u003cspan\u003e sets the mood, while adjustable legs, selectable door handing, a stainless-steel door handle with a wood core and a rear-wall ventilation grille make it practical to fit and live with.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeating, your way:\u003c\/span\u003e\u003cspan\u003e the Urban Medium is supplied \u003c\/span\u003e\u003cspan\u003ecabin-only or with an optional Harvia heater package\u003c\/span\u003e\u003cspan\u003e — a \u003c\/span\u003e\u003cspan\u003e6 kW Spirit\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e7 kW Virta\u003c\/span\u003e\u003cspan\u003e, or a \u003c\/span\u003e\u003cspan\u003e7 kW Virta Combi\u003c\/span\u003e\u003cspan\u003e steam heater — each bundled with the correct sauna stones and a \u003c\/span\u003e\u003cspan\u003eHarvia Fenix Wi-Fi control with the MyHarvia2 app\u003c\/span\u003e\u003cspan\u003e for phone pre-heating. A heater (6 kW minimum) is required to use the sauna, and must be connected to a hard-wired supply by a qualified electrician (the 7 kW packages require a 32 A supply). We're happy to recommend the right package for your room and electrics.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Harvia Urban Medium Black (URB1616FG) \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eGTIN\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 6417659044639\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 3 people \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eExternal dimensions\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 160 × 160 × 206 cm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMaterials\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Aspen, ThermoAspen, toughened safety glass; black exterior, smoked glass front (8 mm)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eBenches\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Aspen upper bench (~500 mm) + lower foot bench; slatted illuminated backrest\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLighting\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Integrated RGBW LED \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eVentilation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e rear-wall grille\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDetailing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e adjustable legs, selectable door handing, stainless-steel\/wood door handle\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e optional, 6 kW minimum (6 kW Spirit \/ 7 kW Virta \/ 7 kW Virta Combi packages, with Fenix Wi-Fi)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e hard-wired, sized to the heater (7 kW = 32 A), qualified electrician\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e indoor \/ home \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMade in\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Finland\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Harvia manufacturer warranty\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecifications\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eThe Harvia Sauna Experience \u003c\/span\u003e\u003cspan\u003eSpecifications\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Harvia Urban Medium Black (URB1616FG) \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eGTIN\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 6417659044639\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 3 people \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eExternal dimensions\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 160 × 160 × 206 cm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMaterials\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Aspen, ThermoAspen, toughened safety glass; black exterior, smoked glass front (8 mm)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eBenches\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Aspen upper bench (~500 mm) + lower foot bench; slatted illuminated backrest\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLighting\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Integrated RGBW LED \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eVentilation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Rear-wall grille\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDetailing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e adjustable legs, selectable door handing, stainless-steel\/wood door handle\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Optional, 6 kW minimum (6 kW Spirit \/ 7 kW Virta \/ 7 kW Virta Combi packages, with Fenix Wi-Fi)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hard-wired, sized to the heater (7 kW = 32 A), qualified electrician\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e indoor \/ home \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMade in\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Finland\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Harvia manufacturer warranty\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Harvia Sauna Experience Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Harvia Urban range pairs a designer glass-front cabin with your choice of Harvia heater package. Below is the step-by-step journey from order to your first session.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Choose Your Cabin \u0026amp; Heater Package\u003c\/strong\u003e\u003cspan\u003e Select the Urban Medium Black and decide between \u003c\/span\u003e\u003cspan\u003ecabin-only\u003c\/span\u003e\u003cspan\u003e or a \u003c\/span\u003e\u003cspan\u003eHarvia heater package\u003c\/span\u003e\u003cspan\u003e (6 kW Spirit, 7 kW Virta, or 7 kW Virta Combi steam — each with stones and a Fenix Wi-Fi control). Not sure which? Tell us your room size and electrical supply and we'll recommend the right match. Complete your purchase and you'll receive an order confirmation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Processing \u0026amp; Dispatch\u003c\/strong\u003e\u003cspan\u003e Your order is prepared and the cabin is supplied with \u003c\/span\u003e\u003cspan\u003eassembly materials and instructions\u003c\/span\u003e\u003cspan\u003e. Lead times are confirmed at order (some Harvia items ship from Finland).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Delivery to Your Address\u003c\/strong\u003e\u003cspan\u003e Free \u003c\/span\u003e\u003cspan\u003ekerbside\u003c\/span\u003e\u003cspan\u003e delivery across the UK mainland. The boxes are large and heavy, so please ensure someone is available to receive them; you'll typically be contacted to arrange a convenient day.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Receipt \u0026amp; Inspection\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eInspect all packaging on arrival and check every component against the manual. Report anything missing or damaged straight away, and keep all packaging until the sauna is fully assembled and working.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Assembly\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e The Urban\u003c\/strong\u003e Medium is designed for straightforward assembly — \u003c\/span\u003e\u003cspan\u003etwo people and basic tools\u003c\/span\u003e\u003cspan\u003e are recommended, and the \u003c\/span\u003e\u003cspan\u003eadjustable legs\u003c\/span\u003e\u003cspan\u003e make levelling simple. Prefer not to build it yourself? We can arrange \u003c\/span\u003e\u003cspan\u003eprofessional installation\u003c\/span\u003e\u003cspan\u003e at additional cost, quoted to your location.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Electrical Connection (Heater)\u003c\/strong\u003e\u003cspan\u003e A \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e must connect your Harvia heater to a suitable \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e sized to the heater's output (\u003c\/span\u003e\u003cspan\u003e7 kW packages require a 32 A supply\u003c\/span\u003e\u003cspan\u003e), in full compliance with UK wiring regulations (BS 7671). This is essential for safety and to maintain warranty cover.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003e7. Commissioning \u0026amp; First\u003c\/strong\u003e Use\u003c\/span\u003e\u003cspan\u003e Add the sauna stones, pair the Fenix control and MyHarvia2 app (if fitted), run a first heat cycle, then set your temperature and lighting for your first authentic Finnish sauna.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003e8.\u003c\/strong\u003e \u003cstrong\u003eAftercare\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Keep the cabin ventilated, clean the timber as advised, and periodically check the heater, controls and lighting. Contact us anytime for stones, accessories or support.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eHeater Information\u003c\/h5\u003e\n\u003ch2\u003eThe Harvia Urban Medium Black 3-Person Glass Sauna Heater Information\u003c\/h2\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Y05-1551_URBAN_sauna_MANUAL.pdf?v=1782715328\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Urban Installation Manual\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Y05-1551_URBAN_sauna_MANUAL_e6efc370-4de8-4f29-a6dd-edb5525771dc.pdf?v=1782715394\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Urban Spec \/ Data Sheet \u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eHarvia \u003c\/span\u003eDelivery \u0026amp; Installation\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery We offer \u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003efree\u003c\/strong\u003e kerbside delivery across the UK mainland\u003c\/span\u003e\u003cspan\u003e. The Urban Medium is supplied flat-packed with assembly materials and instructions; lead times are confirmed at order, as some Harvia products ship directly from Finland. Please ensure someone is available to receive the delivery, and inspect all components on arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eAssembly\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe cabin is designed for straightforward DIY assembly using the supplied materials and full instructions — \u003c\/span\u003e\u003cspan\u003etwo people and basic tools\u003c\/span\u003e\u003cspan\u003e are recommended, with adjustable legs for easy levelling. If you'd prefer, we can arrange \u003c\/span\u003e\u003cspan\u003eprofessional installation\u003c\/span\u003e\u003cspan\u003e at additional cost, quoted to your location and site conditions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrical connection\u003c\/strong\u003e\u003cspan\u003e The Urban Medium is a traditional electric sauna and requires a \u003c\/span\u003e\u003cspan\u003eHarvia heater (6 kW minimum)\u003c\/span\u003e\u003cspan\u003e connected to a \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e by a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e, in line with UK regulations. The \u003c\/span\u003e\u003cspan\u003e7 kW packages require a 32 A supply\u003c\/span\u003e\u003cspan\u003e. We'll confirm the exact supply requirement for your chosen package so it can be installed and certified ahead of first use.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Manufacturer's Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Harvia Urban Medium Black comes with a Harvia manufacturer's warranty as standard, giving you long-term confidence in your purchase.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable style=\"width: 100%; height: 201.2px;\"\u003e\n\u003ccolgroup\u003e \u003ccol width=\"184\" style=\"width: 32.3677%;\"\u003e \u003ccol width=\"135\" style=\"width: 23.784%;\"\u003e \u003ccol width=\"283\" style=\"width: 43.2761%;\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 55.2px;\"\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eComponent Category\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCoverage Specifics\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCabin \u0026amp; Structure\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cspan\u003e\u003c\/span\u003e2 Years\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePanels, benches, frame and joinery\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.2px;\"\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eManufacturer Defects\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 Years\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated components and production-related faults\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.2px;\"\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater \u0026amp; Controls (with package)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 Years\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater, stones and Fenix control under their own warranty\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eConditions \u0026amp; exclusions\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCover applies to manufacturing and material defects under normal domestic use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe warranty does not cover damage from improper assembly, incorrect electrical installation, misuse, neglect or accidental damage, or natural timber characteristics (minor grain, colour and dimensional variation).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCorrect assembly per the manual and \u003c\/span\u003e\u003cspan\u003eelectrical connection by a qualified electrician\u003c\/span\u003e\u003cspan\u003e are required to maintain cover.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eKeep your proof of purchase as evidence of warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Saunas — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Harvia products built to order. Because Harvia items are manufactured specifically to each customer's requirements, our returns and refunds policy reflects their specialised, made-to-order nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — The Made-to-Order Nature of Your Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eMade to Order:\u003c\/span\u003e\u003cspan\u003e Harvia products are made to order and enter production once your order is confirmed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNon-Refundable Once Production Begins:\u003c\/span\u003e\u003cspan\u003e Because each item is commissioned specifically for you, orders are non-refundable once production has begun. We cannot accept returns or refunds for a \"change of mind\" from that point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders, Saunas and Hot Tubs:\u003c\/span\u003e\u003cspan\u003e Special orders, saunas and hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before production begins.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOnce Production Begins:\u003c\/span\u003e\u003cspan\u003e After production has started, the order is non-refundable and cancellations cannot be facilitated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released to manufacture.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return once production has begun.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the made-to-order exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Y05-1551_URBAN_sauna_MANUAL.pdf?v=1782715328\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Urban Installation Manual\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Y05-1551_URBAN_sauna_MANUAL_e6efc370-4de8-4f29-a6dd-edb5525771dc.pdf?v=1782715394\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Urban Spec \/ Data Sheet \u003c\/a\u003e\u003c\/p\u003e","brand":"Harvia","offers":[{"title":"Default Title","offer_id":57919866634572,"sku":null,"price":9756.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2_54.png?v=1783680027","url":"https:\/\/balancerecovery.co.uk\/products\/harvia-urban-medium-black-3-person-glass-sauna-harvia","provider":"Balance Recovery","version":"1.0","type":"link"}