{"product_id":"harvia-family-large","title":"Harvia Family Large","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Family Large Sauna Cabin | Premium Solid Spruce Indoor Home Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eExperience the pinnacle of Finnish wellness with the \u003c\/span\u003e\u003cspan\u003eHarvia Family Large (FAMILY-L)\u003c\/span\u003e\u003cspan\u003e. Designed for the discerning UK homeowner looking to integrate a high-end spa experience into their interior living space, the Family Large balances expansive internal volume with a sophisticated, modern aesthetic.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhether situated in a master suite, home gym, or a dedicated wellness room, this premium cabin—crafted by the world leaders at Harvia—delivers a sanctuary of ultimate relaxation and restorative heat.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eSustainable Solid Spruce Construction \u0026amp; Durability\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Harvia Family Large is built for longevity and performance, featuring a robust exterior made of \u003c\/span\u003e\u003cspan\u003esolid spruce\u003c\/span\u003e\u003cspan\u003e. This high-density timber is prized for its natural look and exceptional durability. In the British home environment, solid spruce provides superior thermal insulation, ensuring that the cabin maintains a consistent, dry-area interior climate while providing the timeless aroma of an authentic Finnish sauna.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eExquisite Lime Wood Interior Comfort\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe interior of the Family Large is designed for tactile luxury. Featuring \u003c\/span\u003e\u003cspan\u003e\"Basic\" interior fittings crafted from premium lime wood\u003c\/span\u003e\u003cspan\u003e (also referred to as linden), the cabin offers a splinter-free, smooth-to-the-touch finish. Lime wood is a preferred material for high-end saunas due to its low thermal conductivity, ensuring benches remain comfortable against the skin even as temperatures rise.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe ergonomic interior includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eGenerous multi-level seating\u003c\/span\u003e\u003cspan\u003e for households.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHeater protection grille\u003c\/span\u003e\u003cspan\u003e for enhanced safety during use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eVentilation slider\u003c\/span\u003e\u003cspan\u003e to provide optimal air circulation and a fresh breathing environment.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModern Design: Full-Glass Front \u0026amp; Ambient Lighting\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Family Large transforms any room into an architectural focal point. It features a stunning \u003c\/span\u003e\u003cspan\u003efull-glass front\u003c\/span\u003e\u003cspan\u003e, creating an open, airy atmosphere that invites natural light into the cabin.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo elevate your evening sessions, the cabin includes an \u003c\/span\u003e\u003cspan\u003eintegrated RGBW LED (white) light strip\u003c\/span\u003e\u003cspan\u003e recessed into the roof support rail. This discreet lighting feature creates a soothing, ambient glow, allowing you to tailor the atmosphere of your home spa to your mood.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Family Large: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEngineered for precision and seamless domestic integration:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e FAMILY-L (Item Number: FAMILY-L)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eExternal Height\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2.04 m\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExternal Width:\u003c\/strong\u003e\u003cspan\u003e 1.96 m\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExternal Depth:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1.89 m\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInternal Volume:\u003c\/strong\u003e\u003cspan\u003e 6.59 m³\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNet Weight:\u003c\/strong\u003e\u003cspan\u003e 427 kg\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWall Material:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSolid Spruce\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInterior Fittings:\u003c\/strong\u003e\u003cspan\u003e Premium Lime Wood (Linden)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eGlazing:\u003c\/strong\u003e\u003cspan\u003e Full-glass front for a modern aesthetic\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInstallation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSuitable for dry-area interior floors\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRecommended Heating Output:\u003c\/strong\u003e\u003cspan\u003e 7.5–9 kW\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eBespoke Installation Flexibility\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRecognising the diverse layouts of premium UK homes, the Harvia Family Large offers a \u003c\/span\u003e\u003cspan\u003emirrored assembly option\u003c\/span\u003e\u003cspan\u003e. This allows the glass front and door to be configured for either left- or right-side installation, ensuring the cabin integrates perfectly with your existing interior design. The set is delivered as comprehensive sauna elements, designed for professional-grade assembly.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eSpecification\u003c\/h5\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eProduct Detail\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cstrong\u003eOfficial Specification\u003c\/strong\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eModel \u0026amp; Capacity\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\n\u003cspan\u003eHarvia Family Large • \u003c\/span\u003e\u003cspan\u003e5-Person Capacity\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eExternal Dimensions\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\n\u003cspan\u003e196.0 cm (W)\u003c\/span\u003e\u003cspan\u003e × \u003c\/span\u003e\u003cspan\u003e189.0 cm (D)\u003c\/span\u003e\u003cspan\u003e × \u003c\/span\u003e\u003cspan\u003e204.0 cm (H)\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eTimber \u0026amp; Build\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003ePremium Nordic Spruce (Walls, Benches, \u0026amp; Backrests)\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eGlass Specification\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003e8mm Panoramic Tempered Safety Glass\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eHeating Suite\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\n\u003cspan\u003eHigh-Output \u003c\/span\u003e\u003cspan\u003e9.0 kW\u003c\/span\u003e\u003cspan\u003e Harvia System\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eProposal 1 (External)\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\n\u003cspan\u003e9kW Heater + \u003c\/span\u003e\u003cspan\u003eFenix 110 Digital Control Panel\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eProposal 2 (Integrated)\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\n\u003cspan\u003e9kW Heater + \u003c\/span\u003e\u003cspan\u003eIntegrated Manual Control Suite\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eIncluded Media\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003e20kg Finnish Sauna Stones\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eSauna Accessories\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eTraditional Wooden Bucket, Ladle, \u0026amp; Thermometer\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003eFloor Requirements\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eLevel \u0026amp; Waterproof (Tiles, Stone, or Concrete)\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003ePower Requirements\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eDedicated Hardwired Supply (Part P Electrician Required)\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2\u003eBuying Guide Of Harvia Family Large\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eYour A–Z Journey to Sanctuary\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eHarvia Family L\u003c\/span\u003e\u003cspan\u003e is a significant investment in your long-term wellness. Because this model features a high-output 9kW system and a 5-person capacity, the installation requires professional coordination. This roadmap outlines exactly how we manage that process with you.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePhase 1: Order \u0026amp; Site Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Blueprint\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Upon order confirmation, you will receive your technical site-prep pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Invoice:\u003c\/strong\u003e\u003cspan\u003e For clients selecting the \u003c\/span\u003e\u003cspan\u003eBalance Recovery Professional Service\u003c\/span\u003e\u003cspan\u003e, the installation invoice is issued closer to the delivery date to ensure your site is ready for our team.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePhase 2: The Foundation (The 1,100kg Standard)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe Family L is a substantial structure of solid European Spruce. To prevent glass misalignment or structural shifting, your base must be engineered for a high \"Live Load.\"\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Engineering Logic:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe dry build weighs \u003c\/span\u003e\u003cspan\u003e427kg\u003c\/span\u003e\u003cspan\u003e. With a 5-person capacity, plus the 9kW heater and stones, the total weight when in use exceeds 850kg.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOur Requirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe recommend a foundation (reinforced concrete, mortar-set paving, or structural decking) capable of withstanding \u003c\/span\u003e\u003cspan\u003e1,100kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Footprint:\u003c\/strong\u003e\u003cspan\u003e The base must accommodate the \u003c\/span\u003e\u003cspan\u003e196.0 cm x 189.0 cm\u003c\/span\u003e\u003cspan\u003e footprint and be perfectly level to ensure the safety glass door seals correctly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePhase 3: The Electrical Brief (9.0kW)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe 9kW heater is the powerhouse of the Family L. You must hire a qualified \u003c\/span\u003e\u003cspan\u003eNICEIC-registered electrician\u003c\/span\u003e\u003cspan\u003e to prepare the site. Always defer to your qualified electricians judgement as property requirements vary \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" style=\"font-weight: bold;\"\u003e\u003cstrong\u003eThe Two Proposals:\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOption 1 (External):\u003c\/span\u003e\u003cspan\u003e Harvia Xenio Fenix 110 Digital Hub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOption 2 (Integrated):\u003c\/span\u003e\u003cspan\u003e Manual dials located on the heater unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Infrastructure:\u003c\/span\u003e\u003cspan\u003e Your electrician will likely require a \u003c\/span\u003e\u003cspan\u003e40 Amp dedicated circuit\u003c\/span\u003e\u003cspan\u003e (single phase) or a balanced three-phase supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eMandatory Deference:\u003c\/span\u003e\u003cspan\u003e While we provide the specs, you must \u003c\/span\u003e\u003cspan\u003ealways defer to your electrician’s professional judgment\u003c\/span\u003e\u003cspan\u003e regarding local wiring regulations and cable sizing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOur Boundary:\u003c\/span\u003e\u003cspan\u003e Our team mounts the heater and LED lighting. Your electrician performs the final \"live\" hook-up and certification.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePhase 4: Delivery \u0026amp; The 24-Hour Rule\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePalletised Arrival:\u003c\/strong\u003e\u003cspan\u003e Your sauna arrives weather-wrapped and palletised to protect the Spruce timber.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe provide kerbside delivery, but our crew will assist in manually carrying the components to your installation site (access permitting).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Quality Check:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou must inspect the components upon arrival. To maintain warranty eligibility, any transit damage must be reported within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePhase 5: Installation \u0026amp; Warranty Tiers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eYour choice of installation directly defines your long-term coverage. We offer two pathways to suit your project:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eOption A\u003c\/strong\u003e: Balance Recovery Professional Service\u003c\/span\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Coverage:\u003c\/span\u003e\u003cspan\u003e 2-Year Comprehensive Warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Benefit:\u003c\/span\u003e\u003cspan\u003e Our team handles the precision structural build, hardware mounting, and alignment. We take full responsibility for the structural performance and \"settling\" of the solid Spruce for \u003c\/span\u003e\u003cspan\u003e24 months\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eOption B\u003c\/strong\u003e: Independent Assembly (Competent Carpenters Only)\u003c\/span\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Coverage:\u003c\/span\u003e\u003cspan\u003e 1-Year Parts-Only Warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Benefit:\u003c\/span\u003e\u003cspan\u003e We provide the premium Harvia components and timber. Your chosen contractor handles the build. Note: Labour, structural alignment, and door-seal calibration are the responsibility of your contractor.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePhase 6: Warranty Validation \u0026amp; Stewardship\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eYour Family L is a \"living\" structure made of solid Spruce. To \"activate\" your protection, you must follow the \u003c\/span\u003e\u003cspan\u003eStewardship Ritual\u003c\/span\u003e\u003cspan\u003e:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe Preservation Seal:\u003c\/span\u003e\u003cspan\u003e Apply a high-quality \u003c\/span\u003e\u003cspan\u003ebreathable wood oil\u003c\/span\u003e\u003cspan\u003e to the exterior and interior within 7 days. This allows the wood to \"breathe\" during 90°C heat cycles while protecting it from moisture.\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMechanical Check:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur team (or your installer) will verify that all doors and ventilation slats function smoothly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cspan\u003eThe Test Cycle:\u003c\/span\u003e\u003cspan\u003e Once your electrician certifies the connection, run a full 60-minute test cycle to \"set\" the elements and calibrate the cabin.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp align=\"left\" dir=\"ltr\"\u003e\u003cstrong\u003ePhase 7: Ongoing Support \u0026amp; Aftercare\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Sanctuary Standard:\u003c\/strong\u003e\u003cspan\u003e Periodically inspect the timber and reapply breathable oil as needed based on your local climate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Long Haul:\u003c\/strong\u003e\u003cspan\u003e As your dedicated partner, we are here for replacement stones, technical support for your Fenix 110 controller, and seasonal maintenance advice.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eHeater Information\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/M_FISVENDERUETFRPLSKPT_Y05-0512_web_4.pdf?v=1785821212\" rel=\"noopener\" target=\"_blank\"\u003eUser Manuals\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Harvia_Fenix_flyer_EN_2025_3.pdf?v=1785743719\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Fenix Installation\u003c\/a\u003e\u003c\/p\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply Specification: Harvia Family L\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eNotice to the Property Owner:\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Brief for 9.0kW Thermal Systems\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis document is a technical specification provided for your records and for the use of your appointed electrician. You must always consult with a qualified, NICEIC-registered (or equivalent) electrician and \u003c\/span\u003e\u003cspan\u003edefer to their professional judgment\u003c\/span\u003e\u003cspan\u003e regarding local wiring regulations, cable sizing, and property load capacity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. System Load \u0026amp; Power Profile\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Harvia Family L is equipped with a high-output \u003c\/span\u003e\u003cspan\u003e9.0kW heater\u003c\/span\u003e\u003cspan\u003e. This system requires a dedicated radial circuit from the consumer unit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"162\"\u003e \u003ccol width=\"440\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater Output\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e9.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent Draw\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApproximately \u003c\/span\u003e\u003cspan\u003e39.1 Amps\u003c\/span\u003e\u003cspan\u003e (at 230V)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePhase Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSingle Phase (230V 1N~) or Three Phase (400V 3N~)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCircuit Protection\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypically a \u003c\/span\u003e\u003cspan\u003e40 Amp Type B RCBO\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLighting\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated White LED System (includes 12V\/24V Transformer)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Control Pathway Configuration\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease identify which proposal has been selected, as the wiring topography differs:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eOption 1:\u003c\/strong\u003e Harvia Xenio Fenix 110 (External Digital)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eThe Hub\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A separate power unit is mounted externally (in a dry location or weatherproof housing).\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eWiring:\u003c\/strong\u003e\u003cspan\u003e Requires data cable runs between the digital touch panel and the power unit, and high-temp silicone wiring from the power unit to the heater and sensors.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eOption 2\u003c\/strong\u003e: Integrated Manual Control\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eThe Hub:\u003c\/strong\u003e\u003cspan\u003e Controls are located directly on the heater unit.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eWiring:\u003c\/strong\u003e\u003cspan\u003e The mains power feed is wired directly into the heater’s internal terminal block.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Mandatory Material Standards: SiHF-JB\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo protect the warranty and ensure long-term safety, the following cabling standard is non-negotiable:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHigh-Temp Silicone Cabling:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eStandard PVC-insulated cabling (e.g., Twin \u0026amp; Earth) \u003c\/span\u003e\u003cspan\u003emust not\u003c\/span\u003e\u003cspan\u003e be installed in the sauna cabin.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Requirement:\u003c\/strong\u003e\u003cspan\u003e All wiring for the 9kW heater, sensors, and LED lighting must be \u003c\/span\u003e\u003cspan\u003eSiHF-JB silicone-insulated cable\u003c\/span\u003e\u003cspan\u003e, rated for temperatures of \u003c\/span\u003e\u003cspan\u003e180°C\u003c\/span\u003e\u003cspan\u003e or higher.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConsequence:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFailure to use silicone cabling will lead to insulation degradation and will \u003c\/span\u003e\u003cspan\u003evoid the warranty\u003c\/span\u003e\u003cspan\u003e of all electrical components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Boundary of Responsibility (The \"Hand-off\")\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure a safe and professional installation, the scope of work is divided as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBalance Recovery \/ Installer:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe handle the physical mounting of the 9.0kW heater, the placement of the internal temperature sensors, and the fitting of the LED strips into the timber recesses.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Electrician:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eResponsible for the final \"live\" termination into the heater or control unit, testing the circuit integrity, and issuing the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Warranty Activation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003e2-Year (Professional)\u003c\/span\u003e\u003cspan\u003e or \u003c\/span\u003e\u003cspan\u003e1-Year (Parts)\u003c\/span\u003e\u003cspan\u003e warranty for the electrical components is activated only upon providing a valid EIC. This confirms that the 9.0kW system has been installed to British Standards and utilises the correct high-temperature cabling.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Harvia Family L\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhether you have commissioned the \u003c\/span\u003e\u003cspan\u003eBalance Recovery Professional Service\u003c\/span\u003e\u003cspan\u003e or have appointed your own \u003c\/span\u003e\u003cspan\u003eIndependent Contractors\u003c\/span\u003e\u003cspan\u003e, the following technical standards must be met to ensure the safety, performance, and warranty of your Harvia Family L.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Site Foundations (Mandatory Standard)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRegardless of who performs the assembly, the foundation is the most critical element of the build.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStructural Load\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The base must support a total \"Live Load\" of \u003c\/span\u003e\u003cspan\u003e1,150kg\u003c\/span\u003e\u003cspan\u003e (427kg build + 5 occupants + hardware).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Precision Rule:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe foundation must be \u003c\/span\u003e\u003cspan\u003eperfectly level\u003c\/span\u003e\u003cspan\u003e. An unlevel base will cause the 8mm safety glass door to misalign, compromising the heat seal.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eContractor Note:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf your own builder is preparing the base, they must certify it as level and load-rated for 1,150kg prior to the sauna's arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Electrical Infrastructure (9.0kW)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe 9.0kW Harvia system requires a dedicated power supply. \u003c\/span\u003e\u003cspan\u003eAlways defer to your electrician’s professional judgment regarding local site conditions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCabling:\u003c\/strong\u003e\u003cspan\u003e You must ensure your electrician uses \u003c\/span\u003e\u003cspan\u003eSiHF-JB high-temperature silicone cable\u003c\/span\u003e\u003cspan\u003e for all internal connections.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Hand-off:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* \u003c\/span\u003e\u003cspan\u003eBalance Recovery Install:\u003c\/span\u003e\u003cspan\u003e We mount the heater\/LEDs; your electrician performs the final hook-up.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSelf-Assembly:\u003c\/strong\u003e\u003cspan\u003e Your contractor mounts the heater\/LEDs and coordinates the final hook-up with your electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Arrival \u0026amp; Quality Control (The 24-Hour Rule)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure all parties are protected, the arrival protocol remains the same for everyone:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e\u003cspan\u003e Our delivery crew will assist you in manually carrying the individual components from the pallet to your designated installation site (access permitting).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInspection:\u003c\/strong\u003e\u003cspan\u003e Once unpacked, all components must be checked. Any missing or damaged items must be reported within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e to maintain warranty eligibility.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Installation Pathways\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease follow the protocol specific to your chosen service:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePathway A\u003c\/strong\u003e: Balance Recovery Professional Service\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOur Responsibility\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We handle the full structural build, internal furniture fitting, and hardware mounting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Includes a \u003c\/span\u003e\u003cspan\u003e2-Year Comprehensive Warranty\u003c\/span\u003e\u003cspan\u003e covering both parts and our structural labour.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePathway B\u003c\/strong\u003e: Self-Assembly (Independent Contractors)\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eYour Contractor's Responsibility:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour carpenter must follow the Harvia Technical Manual for the shell assembly, bench installation, and hardware mounting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Includes a \u003c\/span\u003e\u003cspan\u003e1-Year Parts-Only Warranty\u003c\/span\u003e\u003cspan\u003e. Balance Recovery is responsible for the quality of the components; your contractor is responsible for the quality of the build and alignment.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Mandatory Stewardship (The Handover)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo validate the warranty for \u003c\/span\u003e\u003cspan\u003eeither\u003c\/span\u003e\u003cspan\u003e pathway, the following must be performed:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Preservation Seal:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eApply a breathable wood oil to all Spruce surfaces within \u003c\/span\u003e\u003cspan\u003e7 days\u003c\/span\u003e\u003cspan\u003e to protect against moisture and UV.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertification:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eKeep a copy of the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e as proof of professional hook-up.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e Warranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Family Large Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBuying a sauna is a big decision, and we want you to feel completely backed by us. This document explains exactly how we protect your investment and what we need from you to keep your \u003c\/span\u003e\u003cspan\u003eFamily L\u003c\/span\u003e\u003cspan\u003e running perfectly for years to come.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. How Long Are You Covered?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe offer two levels of protection based on who builds your sauna. Both start the moment your electrician signs off on the power connection.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIf We Build It (Professional Installation):\u003c\/strong\u003e\u003cspan\u003e You get a \u003c\/span\u003e\u003cspan\u003e2-Year Comprehensive Warranty\u003c\/span\u003e\u003cspan\u003e. We take full responsibility for the structure, the way the wood settles, the door alignment, and all the Harvia hardware.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIf You Build It (Self-Assembly):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou get a \u003c\/span\u003e\u003cspan\u003e1-Year Parts Warranty\u003c\/span\u003e\u003cspan\u003e. We guarantee that every piece of timber and every electrical component we send you is of the highest quality. Your builder is responsible for the labor and the final alignment.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. The Timber: What to Expect from Solid Spruce\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour sauna is made of high-grade European Spruce. Because it’s a natural material being heated to 90°C by a powerful 9kW heater, it will \"breathe.\"\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWhat’s Covered:\u003c\/strong\u003e\u003cspan\u003e We guarantee the wood against rot, fungal decay, or any major structural failure.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWhat’s Natural:\u003c\/strong\u003e\u003cspan\u003e You might see tiny hairline cracks (surface shakes) or a bit of resin seepage over time. This isn't a defect; it’s just the wood reacting to the heat, and it’s a sign of an authentic Finnish sauna experience.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. The Electrical Hardware: What’s Covered?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour Family L is powered by a \u003c\/span\u003e\u003cspan\u003eHarvia 9.0kW system\u003c\/span\u003e\u003cspan\u003e, which is the gold standard in Finnish engineering. We break the electrical coverage down into three parts:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Heater Body \u0026amp; Controls (2 Years):\u003c\/strong\u003e\u003cspan\u003e We cover the main heater unit and the external control hub (like the Xenio Fenix) against any mechanical or electronic failure. If the \"brains\" of the system stop working, we replace them.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Heating Elements (12 Months):\u003c\/strong\u003e\u003cspan\u003e Think of these like the \"lightbulbs\" of your sauna. They are hardworking components that handle extreme stress. We guarantee them for a full year of residential use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe LED Lighting (1 Year):\u003c\/strong\u003e\u003cspan\u003e Your white LED strips and the transformer are covered for 12 months.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe \"Warranty Rules\" for Electricity\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause a 9.0kW system pulls a significant amount of power, our electrical warranty is only valid if:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eYou use a Pro\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A qualified, registered electrician must do the final connection and provide you with an \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eYou use the correct \"Heat-Proof\" Cable\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Your electrician \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e use \u003c\/span\u003e\u003cspan\u003eSiHF-JB high-temperature silicone cable\u003c\/span\u003e\u003cspan\u003e. If standard PVC house wiring is used inside the sauna, it will eventually melt or become brittle, which voids the electrical warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCorrect Stones:\u003c\/strong\u003e\u003cspan\u003e You use the provided Finnish sauna stones and stack them according to the manual (not packed too tightly), allowing the air to flow and preventing the elements from overheating.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Your Part: Two Simple Steps\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo keep your warranty active, we ask you to do two things within the first week:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe First Oil:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eApply a breathable wood oil to the inside and outside of the sauna within \u003c\/span\u003e\u003cspan\u003e7 days\u003c\/span\u003e\u003cspan\u003e. This acts like a shield against moisture and UV rays.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Level Base:\u003c\/strong\u003e\u003cspan\u003e Ensure your base stays solid and level. The Family L (plus 5 people) weighs about \u003c\/span\u003e\u003cspan\u003e1,150kg\u003c\/span\u003e\u003cspan\u003e, so a sturdy foundation is key to keeping the glass doors perfectly aligned.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturns \u0026amp; Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Saunas — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Harvia products built to order. Because Harvia items are manufactured specifically to each customer's requirements, our returns and refunds policy reflects their specialised, made-to-order nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — The Made-to-Order Nature of Your Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eMade to Order:\u003c\/span\u003e\u003cspan\u003e Harvia products are made to order and enter production once your order is confirmed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNon-Refundable Once Production Begins:\u003c\/span\u003e\u003cspan\u003e Because each item is commissioned specifically for you, orders are non-refundable once production has begun. We cannot accept returns or refunds for a \"change of mind\" from that point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders, Saunas and Hot Tubs:\u003c\/span\u003e\u003cspan\u003e Special orders, saunas and hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before production begins.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOnce Production Begins:\u003c\/span\u003e\u003cspan\u003e After production has started, the order is non-refundable and cancellations cannot be facilitated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released to manufacture.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return once production has begun.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the made-to-order exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp class=\"Text_bold__WW4zi Text_earth800__mmBAy\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Harvia_Family_04-25_ENDEFRIT.pdf?v=1781605205\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Family Assembly Instructions\u003c\/a\u003e\u003c\/p\u003e\n\u003cdiv class=\"ProductDownloadList_thumbnailAssetContent__0cDj3\"\u003e\n\u003cp class=\"Text_bold__WW4zi Text_earth800__mmBAy\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Harvia_Family_10-24_ENDEFRIT_mit_Stempel.pdf?v=1781605200\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Family 2024 Assembly Instructions\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Harvia","offers":[{"title":"Default Title","offer_id":57820939780428,"sku":null,"price":5046.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/4_35.png?v=1784549504","url":"https:\/\/balancerecovery.co.uk\/products\/harvia-family-large","provider":"Balance Recovery","version":"1.0","type":"link"}