{"product_id":"harvia-family-large-hybrid-sauna","title":"Harvia Family Large Hybrid Sauna","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Family Large Sauna Cabin Set | Premium Finnish Spruce Home Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElevate your lifestyle with the \u003c\/span\u003e\u003cspan\u003eHarvia Family Large Set\u003c\/span\u003e\u003cspan\u003e, a comprehensive, high-end sauna solution designed for those who demand authentic Finnish wellness in the comfort of their own home. This expansive cabin set combines traditional heat therapy with modern infrared technology, creating a versatile sanctuary for relaxation and physical recovery.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eFamily Large (FAMILY-L-S)\u003c\/span\u003e\u003cspan\u003e is more than just a sauna; it is a meticulously engineered environment crafted by Harvia—the world’s most trusted name in sauna technology.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAuthentic Craftsmanship \u0026amp; Natural Materials\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor the discerning UK homeowner, durability and aesthetics are paramount. The Harvia Family Large cabin is constructed from \u003c\/span\u003e\u003cspan\u003esolid spruce\u003c\/span\u003e\u003cspan\u003e, selected for its long-lasting durability and classic, natural aesthetic. This high-density timber provides excellent thermal insulation, ensuring a consistent and efficient sauna climate.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInside, the cabin features the \u003c\/span\u003e\u003cspan\u003e\"Basic\" interior fittings\u003c\/span\u003e\u003cspan\u003e, exquisitely crafted from \u003c\/span\u003e\u003cspan\u003elime wood\u003c\/span\u003e\u003cspan\u003e. Known for its smooth texture and low thermal conductivity, lime wood ensures that the benches remain comfortable to the touch, even during intense heat sessions.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eDual-Action Wellness: Traditional \u0026amp; Infrared Heat\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Family Large Set is uniquely equipped to provide a multi-sensory wellness experience. By integrating two distinct heating technologies, this cabin meets the needs of every family member:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTraditional Finnish Sauna\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Includes the powerful \u003c\/span\u003e\u003cspan\u003eHarvia 190E sauna stove\u003c\/span\u003e\u003cspan\u003e and matching \u003c\/span\u003e\u003cspan\u003esauna stones\u003c\/span\u003e\u003cspan\u003e, delivering the classic \"Löyly\" (steam) experience and deep, penetrating warmth.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eModern Infrared Therapy:\u003c\/strong\u003e\u003cspan\u003e Complemented by the \u003c\/span\u003e\u003cspan\u003eHarvia VitaMy infrared heater\u003c\/span\u003e\u003cspan\u003e, allowing you to enjoy the soothing benefits of infrared light for deeper muscle relaxation and detoxification.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003ePrecision Control \u0026amp; Ambient Design\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAchieving the perfect temperature is effortless thanks to the advanced \u003c\/span\u003e\u003cspan\u003eHarvia PRO-D2I sauna control unit\u003c\/span\u003e\u003cspan\u003e. Coupled with a dedicated oven sensor, it ensures precise temperature regulation for a safe and tailored experience every time.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo enhance the psychological benefits of your retreat, the cabin features an \u003c\/span\u003e\u003cspan\u003eintegrated RGBW LED (white)\u003c\/span\u003e\u003cspan\u003e light strip built into the roof support rail, providing a soothing, ambient glow that transforms your session into a true sensory escape.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Family Large: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDesigned to fit seamlessly into premium home gyms or dedicated wellness rooms, the Family Large offers an expansive interior without an excessive footprint.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eModel Code:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFAMILY-L-S\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExternal Height:\u003c\/strong\u003e\u003cspan\u003e 2.04 m\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExternal Width:\u003c\/strong\u003e\u003cspan\u003e 1.96 m\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExternal Depth:\u003c\/strong\u003e\u003cspan\u003e 1.89 m\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInternal Volume:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e6.59 m³\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWall Construction:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSolid Spruce\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInterior Wood:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eLime Wood (Benches and fittings)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeating System:\u003c\/strong\u003e\u003cspan\u003e Harvia 190E Sauna Heater + VitaMy Infrared Heater\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePRO-D2I Digital Control Unit\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eNet Weight\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 433 kg\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhat is Included in Your Complete Set?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eThe Harvia Family Large is delivered as a comprehensive package to ensure a seamless setup:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAll necessary sauna elements and structural components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eHarvia 100 Sauna Stove and authentic sauna stones.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eVitaMy Infrared Heating Element.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePRO-D2I Control Unit and specialised oven sensor.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eIntegrated LED lighting system for the roof rail.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecification\u003c\/h5\u003e\n\u003ctable style=\"width: 99.915%;\"\u003e\n\u003ccolgroup\u003e \u003ccol style=\"width: 28.0808%;\" width=\"159\"\u003e \u003ccol style=\"width: 28.9808%;\" width=\"164\"\u003e \u003ccol style=\"width: 42.1212%;\" width=\"279\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCategory\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Detail\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel Code\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eReference\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFAMILY-L-S\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eExternal Dimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWidth x Depth x Height\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e196 x 189 x 204 cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInternal Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCalculated Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6.59 cubic metres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNet Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e433 kg (Gross: 456 kg)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWall Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTimber Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSolid Spruce (European sourced)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInterior Fittings\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBench Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePremium Lime Wood (Low heat-absorption)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMain Heater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \u0026amp; Output\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHarvia 190E (9.0 kW)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInfrared Heater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHarvia VitaMy Infrared Radiator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eControl System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnit Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHarvia PRO-D2I Digital Control\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLighting\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRGBW LED strip in roof support rail\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003eBuying Guide OF Harvia Family Large Hybrid Sauna\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eYour A–Z Guide from Confirmation to First Recovery\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInvesting in the \u003c\/span\u003e\u003cspan\u003eHarvia Family L-S\u003c\/span\u003e\u003cspan\u003e is the beginning of a lifetime sanctuary. This roadmap outlines the precise steps we take together to move from your order confirmation to your first session. By following these milestones, we ensure your sanctuary is engineered for safety, longevity, and peak performance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePhase 1: \u003c\/strong\u003eThe Blueprint (Order \u0026amp; Planning)\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your order is confirmed, the planning phase begins. This is where we align our manufacturing schedule with your site readiness.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOrder Confirmation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You will receive a detailed summary of your bespoke configuration.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Progress Invoice:\u003c\/strong\u003e\u003cspan\u003e For clients choosing our \u003c\/span\u003e\u003cspan\u003eProfessional Service\u003c\/span\u003e\u003cspan\u003e, your installation invoice is typically issued closer to the delivery date once the site preparation is verified.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Virtual Site Survey:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe may request a brief video or photos of your property’s access route to ensure our crew can navigate the components safely on delivery day.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePhase 2:\u003c\/strong\u003e Site Preparation Checklist\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour sanctuary requires a foundation that matches its engineering. Because the \u003c\/span\u003e\u003cspan\u003eFamily L-S\u003c\/span\u003e\u003cspan\u003e is a substantial structure, the host surface must be uncompromising.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Foundation Mandate:\u003c\/strong\u003e\u003cspan\u003e The Family L-S has a gross weight of approximately \u003c\/span\u003e\u003cspan\u003e456kg\u003c\/span\u003e\u003cspan\u003e. When accounting for a full capacity of five occupants and the stone-loaded 9kW heater, the \"Live Load\" reaches nearly \u003c\/span\u003e\u003cspan\u003e900kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOur Recommendation:\u003c\/strong\u003e\u003cspan\u003e We require a perfectly level foundation engineered to withstand a minimum of \u003c\/span\u003e\u003cspan\u003e1,000kg (1 Tonne)\u003c\/span\u003e\u003cspan\u003e. Suitable bases include reinforced concrete pads, heavy-duty paving on a full mortar bed, or structurally engineered timber decking.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Perimeter Rule:\u003c\/strong\u003e\u003cspan\u003e Ensure a \u003c\/span\u003e\u003cspan\u003e600mm clear working zone\u003c\/span\u003e\u003cspan\u003e around the site. This allows for precise assembly and future maintenance of the solid Spruce panels.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePhase 3:\u003c\/strong\u003e Electrical Infrastructure\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Family L-S is a high-performance \u003c\/span\u003e\u003cspan\u003eHybrid Sanctuary\u003c\/span\u003e\u003cspan\u003e that utilises both a 9.0kW traditional heater and infrared radiators via the \u003c\/span\u003e\u003cspan\u003eHarvia PRO-D2I\u003c\/span\u003e\u003cspan\u003e digital system.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Specialist Partnership:\u003c\/strong\u003e\u003cspan\u003e You must hire a qualified electrician who is NICEIC-registered (or equivalent). They are your \u003c\/span\u003e\u003cspan\u003eFinal Design Authority\u003c\/span\u003e\u003cspan\u003e for the power supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Load Profile:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour electrician must account for the combined load of the \u003c\/span\u003e\u003cspan\u003e9kW stove\u003c\/span\u003e\u003cspan\u003e plus the \u003c\/span\u003e\u003cspan\u003eInfrared system\u003c\/span\u003e\u003cspan\u003e. This requires a dedicated radial circuit from your consumer unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Electrical Boundary:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWhile the \u003c\/span\u003e\u003cspan\u003eBalance Recovery Team\u003c\/span\u003e\u003cspan\u003e or your installers will physically mount the heater and LED strips, we or they do not perform the final \"live\" hook-up. Your electrician must certify the connection to validate your warranty. Always defer to your electrician’s judgment regarding cable sizing and circuit protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePhase 4:\u003c\/strong\u003e Delivery \u0026amp; Inspection (The 24-Hour Rule)\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, we transition the premium components from our workshop to your site.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePalletised Arrival:\u003c\/strong\u003e\u003cspan\u003e Your sauna arrives securely palletised and weather-wrapped to protect the 40mm Spruce and Lime Wood components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eIntegrated Assistance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We provide kerbside delivery as standard. However, if access permits, our crew will navigate the pallet as close to the site as possible and assist in manually carrying the individual components to your designated installation area.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Validation Window:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce components are on-site, a thorough inventory check is required. Any transit-related damage or missing items must be reported within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e to maintain warranty eligibility.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePhase 5: \u003c\/strong\u003eInstallation Pathways\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYou have two distinct routes to bring your sanctuary to life:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePath A: \u003c\/strong\u003eBalance Recovery Professional Service:\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur specialist team executes the structural build, fits the Lime Wood benches, mounts the heater\/IR radiators, and installs the LED strips. \u003c\/span\u003e\u003cspan\u003eResult: A 2-Year Professional Build Warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePath B\u003c\/strong\u003e: Independent Contractor (Self-Assembly):\u003c\/span\u003e\u003cspan\u003e We provide a comprehensive manual for your chosen competent carpenters. Note that the calibration of the glass front requires high-level precision. \u003c\/span\u003e\u003cspan\u003eResult: A 1-Year Manufacturer’s Parts Warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePhase 6: \u003c\/strong\u003eCommissioning \u0026amp; Handover\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore the first \"burn,\" the sanctuary must be prepared for the intense heat cycles it will endure.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Preservation Seal:\u003c\/strong\u003e\u003cspan\u003e You (or your installer) must apply a high-quality \u003c\/span\u003e\u003cspan\u003ebreathable wood oil\u003c\/span\u003e\u003cspan\u003e to all interior and exterior surfaces. This allows the Spruce to \"breathe\" while protecting it from UV and moisture.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Commissioning Burn:\u003c\/strong\u003e\u003cspan\u003e Once the electrician certifies the connection, perform a \u003c\/span\u003e\u003cspan\u003etest cycle\u003c\/span\u003e\u003cspan\u003e. Heat the sauna to 80°C for one hour without occupants. This cures the heating elements and ensures the PRO-D2I control system is calibrated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMechanical Check:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe verify that all ventilation slats move freely and the glass door maintains a flush, heat-retaining seal.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePhase 7: \u003c\/strong\u003eEnjoyment \u0026amp; Lifetime Aftercare\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour Harvia sanctuary is designed for the long haul.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOngoing Stewardship:\u003c\/strong\u003e Periodically inspect the timber finish. Depending on your climate, we recommend re-applying breathable oil every 12–24 months.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConcierge Support: \u003c\/strong\u003eAs your dedicated partner, Balance Recovery\u003cspan\u003e is here for the lifetime of your sauna. Contact us for replacement stones, seasonal advice, or technical assistance at any stage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eHeater Information\u003c\/h5\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/st1_st1e_st2e_y05-0459_10-24_endehusvfrnlplcsesitptsk.pdf?v=1781602542\" target=\"_blank\"\u003eSpecification\u003c\/a\u003e\u003c\/p\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply Specification: Harvia Family L-S\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Infrastructure for Hybrid Thermal Systems\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis document provides the necessary electrical parameters for the \u003c\/span\u003e\u003cspan\u003eHarvia Family L-S\u003c\/span\u003e\u003cspan\u003e. Because this model features a high-output 9.0kW traditional heater and an integrated Harvia VitaMy infrared system, it requires a dedicated and professionally engineered power supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e1. The Professional Standard\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAll electrical work must be performed by a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e in accordance with \u003c\/span\u003e\u003cspan\u003eBS 7671 (UK Wiring Regulations)\u003c\/span\u003e\u003cspan\u003e. As the final Design Authority, your electrician will determine the exact cable sizing and circuit protection required based on the distance from your consumer unit and the unique electrical profile of your property.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e2. System Load Profile\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Family L-S is a hybrid sanctuary. The infrastructure must be capable of supporting the simultaneous operation of the traditional Finnish stove and the infrared radiators.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"138\"\u003e \u003ccol width=\"215\"\u003e \u003ccol width=\"206\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePower Output\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMain Heater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHarvia 100 (Model 190E)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e9.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInfrared System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHarvia VitaMy Radiators\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCombined IR Load\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eControl Unit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHarvia PRO-D2I\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDual-System Management\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLighting\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated RGBW LED\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e12V \/ 24V Transformer\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTotal Capacity Guideline:\u003c\/strong\u003e\u003cspan\u003e Your electrician should plan for a total load capacity exceeding \u003c\/span\u003e\u003cspan\u003e10kW\u003c\/span\u003e\u003cspan\u003e to ensure the system operates under its maximum thermal ceiling without stress to the circuit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSupply Voltage:\u003c\/strong\u003e\u003cspan\u003e 400V 3N~ (Three-Phase) is recommended for optimal efficiency, though 230V 1N~ (Single-Phase) is applicable with appropriate cable gauging.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e3. Circuit Protection \u0026amp; Cabling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the longevity of the components and uninterrupted performance, the following specialist materials are required:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDedicated Circuit:\u003c\/strong\u003e\u003cspan\u003e The sauna must be on its own dedicated radial circuit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRCBO Protection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe recommend a \u003c\/span\u003e\u003cspan\u003eType B RCBO\u003c\/span\u003e\u003cspan\u003e. This is a standard professional recommendation to manage the natural moisture-wicking characteristics of high-output sauna elements.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThermal Cabling (SiHF-JB)\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eMandatory Requirement.\u003c\/span\u003e\u003cspan\u003e All internal wiring from the control unit to the heater, infrared panels, and sensors must utilise \u003c\/span\u003e\u003cspan\u003ehigh-temperature silicone-insulated cable\u003c\/span\u003e\u003cspan\u003e. Standard domestic PVC cabling will degrade and fail in the thermal environment of a sauna.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIsolation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA weatherproof, lockable rotary isolator switch must be installed in proximity to the sauna for safety and maintenance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Component Mounting \u0026amp; Control Logic\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eHarvia PRO-D2I\u003c\/span\u003e\u003cspan\u003e serves as the central \"brain\" of your sanctuary.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePower Unit:\u003c\/strong\u003e\u003cspan\u003e This should be mounted in a dry, ventilated location (such as a weatherproof enclosure or a nearby building).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSensor Positioning:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe temperature and safety sensors must be installed exactly according to the Harvia manual (typically centred above the heater, 100mm below the ceiling) to ensure accurate digital readings and safety cut-offs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e5. Boundary of Responsibility\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBalance Recovery Team (or Carpenter):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eResponsible for the physical mounting of the Harvia 100 stove, the infrared panels, and the LED strip lighting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eQualified Electrician:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eResponsible for the final termination of all cables, the connection to the mains supply, and the issuance of the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eCommissioning Note\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce the electrician has certified the connection, a \u003c\/span\u003e\u003cspan\u003e\"Commissioning Burn\"\u003c\/span\u003e\u003cspan\u003e is required. Heat the sanctuary to 80°C for 60 minutes. This ensures the 9.0kW elements are \"set\" and the infrared radiators are fully calibrated for their first therapeutic session.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e Delivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Harvia Family L-S\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eStructural Mandates \u0026amp; Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol provides the necessary framework to ensure your sanctuary is commissioned to the highest architectural standards. Whether you have chosen the \u003c\/span\u003e\u003cspan\u003eBalance Recovery Professional Service\u003c\/span\u003e\u003cspan\u003e or have commissioned \u003c\/span\u003e\u003cspan\u003eIndependent Carpenters\u003c\/span\u003e\u003cspan\u003e, these mandates ensure the structural integrity and warranty of your investment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e1. The Timeline: From Workshop to Site\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDelivery Window:\u003c\/strong\u003e\u003cspan\u003e Your Harvia Family L-S is typically delivered within \u003c\/span\u003e\u003cspan\u003e2–3 weeks\u003c\/span\u003e\u003cspan\u003e from order confirmation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLogistics Communication:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur team will contact you to provide a specific arrival window well in advance. This allows you to finalise your site preparation and coordinate your chosen installers and qualified electrician \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. The Foundation Mandate (The 1-Tonne Standard)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eFamily L-S\u003c\/span\u003e\u003cspan\u003e features a hybrid of traditional and infrared components that require a perfectly level host surface for precision alignment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Load-Bearing Calculation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe gross weight of the structure is \u003c\/span\u003e\u003cspan\u003e456kg\u003c\/span\u003e\u003cspan\u003e. When accounting for the heater, stones, and a maximum occupancy of 5 persons, the foundation must confidently support a \u003c\/span\u003e\u003cspan\u003eLive Load of 1,000kg (1 Tonne)\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eApproved Surfaces:\u003c\/strong\u003e\u003cspan\u003e A reinforced concrete pad, heavy-duty paving on a full mortar bed, or structurally engineered decking.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Levelness Rule:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEven a minor gradient can cause stress on the solid Spruce frame, potentially affecting the door seal and infrared panel alignment. The base must be perfectly level before arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Logistics \u0026amp; Integrated Assistance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePalletised Arrival:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour sauna arrives securely palletised and weather-wrapped to shield the timber from the elements.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Transition:\u003c\/strong\u003e\u003cspan\u003e While standard delivery is kerbside, if access permits, our crew will navigate the pallet as close to your foundation as possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eComponent Transfer:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eTo ensure the safety of the glass and precision-milled Spruce, our delivery team will assist in manually carrying the individual components from the pallet directly to your designated installation site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 24-Hour Rule:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease inspect all components upon arrival. Any missing hardware or transit-related damage must be reported within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e to maintain warranty eligibility.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Professional Installation Pathways\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe provide two equally supported routes to bring your sanctuary to life.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"113\"\u003e \u003ccol width=\"234\"\u003e \u003ccol width=\"255\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eService Feature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePath A: Balance Recovery Team\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePath B: Independent Contractor\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eScope of Work\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull structural assembly, mounting of the Harvia 190E, IR Radiators, and LED strips.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAssembly performed by your chosen competent carpenters using the provided manual.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eStructural Alignment\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHandled by our specialist technicians.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHandled by your carpenter (specialist focus on the 8mm glass front).\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Boundary\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePhysical mounting only. No live wiring.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePhysical mounting only. No live wiring.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWarranty Cover\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2-Year Professional Build Warranty.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1-Year Manufacturer’s Parts Warranty.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cstrong\u003e5. Specialist Technical Brief: Hybrid Electrical\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eFamily L-S\u003c\/span\u003e\u003cspan\u003e requires a specific power profile to manage the \u003c\/span\u003e\u003cspan\u003e9.0kW traditional stove\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eInfrared VitaMy Radiators\u003c\/span\u003e\u003cspan\u003e. Please provide this brief to your \u003c\/span\u003e\u003cspan\u003eNICEIC-registered electrician\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDual-Load Requirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe circuit must accommodate the high-amp draw of both systems.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl Integration:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour electrician will be responsible for the final connection to the \u003c\/span\u003e\u003cspan\u003eHarvia PRO-D2I\u003c\/span\u003e\u003cspan\u003e digital control unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSpecialist Cabling:\u003c\/strong\u003e\u003cspan\u003e All internal wiring from the heaters\/sensors to the control unit \u003c\/span\u003e\u003cspan\u003emust utilise SiHF-JB high-temperature silicone cable\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFinal Hook-up:\u003c\/strong\u003e\u003cspan\u003e All electrical work must adhere to \u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e and include a suitably rated, weatherproof isolator switch. \u003c\/span\u003e\u003cspan\u003eAlways defer to your electrician’s professional judgement regarding cable sizing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e6. Final Validation \u0026amp; Commissioning\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo activate your warranty, the following \"Stewardship Steps\" must be completed:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Preservation Seal:\u003c\/strong\u003e\u003cspan\u003e Apply a high-quality, \u003c\/span\u003e\u003cspan\u003ebreathable wood oil\u003c\/span\u003e\u003cspan\u003e to all interior and exterior Spruce surfaces within 7 days. This allows the wood to \"breathe\" during intense heat cycles while preventing UV\/moisture damage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Commissioning Burn:\u003c\/strong\u003e\u003cspan\u003e Once your electrician has certified the connection, run a full test cycle (80°C for one hour) without occupants to cure the heating elements and ensure the IR radiators are calibrated correctly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Balance Recovery Guarantee: Harvia Family L-S\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003eWarranty \u0026amp; Stewardship Deed\u003c\/h3\u003e\n\u003cp\u003eAt Balance Recovery, we provide more than a wellness product; we commission a lifetime sanctuary. This deed outlines the protection of your investment and the simple, professional steps required to maintain your warranty’s validity. Our guarantee is a reflection of our confidence in Harvia’s Finnish engineering and the authentic quality of Solid European Spruce \u003cstrong\u003e1. Warranty Activation \u0026amp; Tiers\u003c\/strong\u003e To ensure your sanctuary is established to the Balance Recovery Standard, your warranty is formally \"Activated\" upon receipt of your Electrical Installation Certificate (EIC) and confirmation of your initial wood treatment.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Professional Tier (2-Year Comprehensive):\u003c\/strong\u003e\u003cspan\u003e Valid when the \u003c\/span\u003e\u003cspan\u003eBalance Recovery Team\u003c\/span\u003e\u003cspan\u003e performs the full structural installation. This covers both the structural alignment of the Spruce panels and the performance of the hybrid components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Self-Assembly Tier (1-Year Parts):\u003c\/strong\u003e\u003cspan\u003e Valid for customers utilising independent contractors. This covers the manufacturer's warranty on timber components and hardware, provided the assembly adheres strictly to our \u003c\/span\u003e\u003cspan\u003eInstallation Protocol\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e2. Structural Integrity: Solid Spruce \u0026amp; Lime Wood\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Family L-S is crafted from \u003c\/span\u003e\u003cspan\u003eSolid European Spruce\u003c\/span\u003e\u003cspan\u003e with \u003c\/span\u003e\u003cspan\u003ePremium Lime Wood\u003c\/span\u003e\u003cspan\u003e interiors. Because wood is a natural, \"breathing\" material, we define its organic evolution as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCoverage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe guarantee the structure against rot, fungal decay, and significant structural warping that prevents the safe use of the sauna.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAuthentic Characteristics:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAt temperatures of 90°C, it is natural for solid timber to move. The following are signs of authentic quality and are not covered as defects:\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Shakes:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMinor hairline cracks that do not affect the structural integrity or heat retention.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eResin Seepage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe natural movement of sap, which can be easily removed once hardened.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eKnot Characteristics:\u003c\/strong\u003e\u003cspan\u003e The unique grain and knot patterns inherent in European Spruce.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e3. Component Coverage: Hybrid Thermal Systems\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour sanctuary features a dual-heating pathway, managed by the \u003c\/span\u003e\u003cspan\u003eHarvia PRO-D2I\u003c\/span\u003e\u003cspan\u003e digital system. Both systems are covered against mechanical or electrical failure.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Harvia 190E (9.0kW) \u0026amp; Infrared Radiators:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThese components are covered for \u003c\/span\u003e\u003cspan\u003e2 years\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater Elements:\u003c\/strong\u003e\u003cspan\u003e Elements are considered \"consumable\" over a long-term period, but are replaced under warranty if failure occurs within the first 12 months of residential use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExclusion — \"Thermal Flooding\":\u003c\/strong\u003e\u003cspan\u003e Damage caused by excessive water use on the 9kW heater (beyond the gentle \"löyly\" requirement) or the use of non-approved sauna stones is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExclusion — IR Care:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe infrared radiators must be kept clear of obstructions. Physical damage to the radiator glass or housing due to impact is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Mandatory Stewardship (Warranty Conditions)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your Family L-S lasts for decades, the warranty is conditional upon the following \u003c\/span\u003e\u003cspan\u003e\"Best Practice\"\u003c\/span\u003e\u003cspan\u003e care:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Preservation Seal\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A high-quality appropriate \u003c\/span\u003e\u003cspan\u003ebreathable wood oil\u003c\/span\u003e\u003cspan\u003e must be applied to all exterior and interior surfaces within 7 days of installation. This manages the moisture exchange during the intense heat cycles of the hybrid system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe sauna must remain on a level, solid base as defined in our \u003c\/span\u003e\u003cspan\u003eInstallation Protocol\u003c\/span\u003e\u003cspan\u003e (1-Tonne Load Bearing). Movement or glass misalignment caused by an unlevel base is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Certification:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe system must be connected by a qualified electrician, as verified by your submitted EIC.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. What Is Not Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCosmetic wear and tear or staining from regular use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eDamage caused by external environmental factors (e.g., storm damage or flooding).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eModifications made to the PRO-D2I control unit or internal wiring without written approval from Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCommercial use (unless a specific Commercial Warranty has been agreed upon).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Our Commitment to Resolution\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the unlikely event of a component concern:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eContact Support:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with your order number and photographs of the issue.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAssessment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will assess the claim within \u003c\/span\u003e\u003cspan\u003e48 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturns \u0026amp; Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHarvia Saunas — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Harvia products built to order. Because Harvia items are manufactured specifically to each customer's requirements, our returns and refunds policy reflects their specialised, made-to-order nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — The Made-to-Order Nature of Your Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eMade to Order:\u003c\/span\u003e\u003cspan\u003e Harvia products are made to order and enter production once your order is confirmed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNon-Refundable Once Production Begins:\u003c\/span\u003e\u003cspan\u003e Because each item is commissioned specifically for you, orders are non-refundable once production has begun. We cannot accept returns or refunds for a \"change of mind\" from that point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders, Saunas and Hot Tubs:\u003c\/span\u003e\u003cspan\u003e Special orders, saunas and hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before production begins.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOnce Production Begins:\u003c\/span\u003e\u003cspan\u003e After production has started, the order is non-refundable and cancellations cannot be facilitated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released to manufacture.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return once production has begun.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the made-to-order exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/st1_st1e_st2e_y05-0459_10-24_endehusvfrnlplcsesitptsk.pdf?v=1781602542\" target=\"_blank\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Harvia_Family-Set_04-25_ENDEFRIT.pdf?v=1781603480\" target=\"_blank\"\u003e\u003cspan\u003eManual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Harvia","offers":[{"title":"Default Title","offer_id":57820821619020,"sku":null,"price":7793.64,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/alpin.png?v=1784548867","url":"https:\/\/balancerecovery.co.uk\/products\/harvia-family-large-hybrid-sauna","provider":"Balance Recovery","version":"1.0","type":"link"}