{"product_id":"hanscraft-quadra-xl-4-6-person-outdoor-sauna","title":"Hanscraft Quadra XL 4–6 Person Outdoor Sauna","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003eQuadra XL Luxury Garden Sauna | Premium 4-6 Person Outdoor Cabin\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eElevate your contemporary patio or garden landscape into a dedicated home wellness retreat with the Quadra XL Outdoor Sauna. Engineered for those who refuse to compromise on space or quality, the Quadra XL is a high-end, expansive sanctuary designed to seamlessly integrate an authentic outdoor sauna and spa experience into your British garden.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eAccommodating 4 to 6 persons, this premium cabin delivers a highly sociable, immersive thermal experience while standing as a striking architectural focal point.\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003eEngineered for the UK Climate: Thermal Efficiency \u0026amp; Durability\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003eWhen investing in a luxury outdoor garden sauna in the UK, resilience against damp and shifting weather is the primary concern. The Quadra XL is constructed using an ultra-durable 40 mm wall thickness, crafted entirely from premium Thermo Pine. This thermally modified timber is scientifically engineered to provide exceptional stability, low moisture absorption, and superior thermal retention—essential for holding heat during the colder British months.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eTo guarantee complete, year-round weather protection, the exterior structure is finished with high-performance roof shingles and a built-in ventilation system to ensure continuous, healthy airflow and protect the integrity of the timber.\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003ePanoramic Glazing \u0026amp; Contemporary Aesthetics\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003eThe Quadra XL breaks away from traditional dark cabins by embracing modern, open-plan aesthetics. The design features a stunning, fully glassed front crafted from heavy-duty 8 mm thick glass, creating an expansive, uninterrupted view of your outdoor surroundings.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eWhether you are enjoying an early morning session or an evening retreat, the integrated LED light strip provides a warm, ambient glow, transforming the cabin into a luxurious, inviting focal point as the sun goes down.\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003ePremium Interior Comfort \u0026amp; Sociable Seating\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003eWith its generous internal dimensions, the Quadra XL is built for shared relaxation. The interior is defined by two expansive sauna benches positioned strategically along the walls, allowing up to 6 guests to comfortably recline or sit.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eBoth the benches and the inner floor are crafted exclusively from Thermo Aspen. Highly prized in high-end sauna manufacturing, Thermo Aspen features a beautifully smooth finish and exceptionally low thermal conductivity, ensuring the wood remains cool and comfortable against the skin, even at the highest temperatures.\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003eQuadra XL: Technical Specifications\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003eTo assist with your garden planning and structural preparations, please review the exact dimensions and build specifications below:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eCapacity: 4–6 persons\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eExternal Dimensions: Width 212 cm × Height 223 cm × Depth 251 cm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eInternal Dimensions: Width 199.5 cm × Height 201 cm × Depth 220 cm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eTotal Weight: Approx. 700 kg\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eWall Thickness: 40 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eExterior Material: Premium Thermo Pine\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eBench \u0026amp; Inner Floor Material: Premium Thermo Aspen\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eSeating Configuration: 2× sauna benches (positioned along the walls)\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eGlazing: 8 mm thick fully glazed front\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eRecommended Heating: Huum Drop 9kW \/ Harvia Woodburning Stove\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003eBespoke Upgrades for Your Outdoor Spa\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003eThe standard Quadra XL arrives exceptionally well-equipped, but we offer a suite of optional, high-end upgrades to tailor the cabin entirely to your lifestyle:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e½ Panorama Window:\u003c\/strong\u003e Upgrade your rear wall to feature a half-panorama window, pulling even more natural light and nature into your cabin.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Audio System:\u003c\/strong\u003e Connect seamlessly via Bluetooth to stream your favourite relaxation playlists directly into the sauna room.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSauna Outdoor Deck:\u003c\/strong\u003e Frame your installation with a dedicated outdoor deck, creating a clean, premium transition from your garden into your wellness space.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecification\u003c\/h5\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCategory\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Detail\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eOccupancy\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eCapacity\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e4–6 Persons\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eExternal Dimensions\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eWidth x Height x Depth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e212 x 223 x 251 cm\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eInternal Dimensions\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eWidth x Height x Depth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e199.5 x 201 x 220 cm\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eTotal Weight\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eApprox. Weight\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e700 kg\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eWall Construction\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eThickness\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e40 mm Solid Stave\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003ePrimary Timber\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eStructure\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eThermo Pine (Heat-treated)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eInterior Materials\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eBenches \u0026amp; Floor\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eThermo Aspen (Heat-resistant and splinter-free)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eGlazing\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eFront Panel\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e8 mm Toughened Safety Glass\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eRoofing\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eFinish\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eHigh-grade Bitumen Shingles\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eHeating\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eRecommended Output\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e9 kW Electric or Solid Fuel Heater (Available separately)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003eThe Balance Recovery Buying Guide: Your Hanscraft Quadra XL Journey\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eInvesting in the Hanscraft Quadra XL is a significant elevation of your wellness infrastructure. As the expanded sibling to the Quadra X, the XL model provides a social, voluminous sanctuary for 4–6 persons. Featuring a signature 8mm fully glazed panoramic front and crafted from 40mm Thermo Pine, this is a masterclass in European thermal engineering.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eTo ensure your experience is as seamless as the design itself, we have curated this definitive roadmap for the XL journey.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The Commission \u0026amp; Property Survey\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe Quadra XL is an architectural addition to your estate. Because of its increased footprint (W 212cm x D 251cm), the planning phase is paramount.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOrder Confirmation:\u003c\/strong\u003e Upon confirmation, you will receive a specification receipt detailing your chosen heating element—be it the precision of the HUUM Drop 9 or the primal ritual of the Harvia Wood-burning stove.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Virtual Site Survey:\u003c\/strong\u003e Given the XL's size, we require a detailed video of your property’s access routes. Our logistics team will review this to identify any \"pinch points\" (narrow alleyways, sharp corners, or overhead obstructions) that may affect the movement of the larger XL panels.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLead Time:\u003c\/strong\u003e While your cabin is precision-cut in Europe, you will have a 6–8 week window to finalize your foundation and secure your specialist contractors (Electrician or HETAS installer).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Site Preparation \u0026amp; Foundation Mastery (The XL Standard)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eA structure of this magnitude requires an uncompromising foundation. The Quadra XL carries significantly more mass than standard models; therefore, \"good enough\" is not an option for the base.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Load-Bearing Logic:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eThe dry weight of the Quadra XL is approximately 700kg. Once you account for the stone-loaded heater and a full capacity of six adults, the \"Live Load\" exceeds 1.3 tonnes.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 1.5 Tonne Standard:\u003c\/strong\u003e We strictly require a foundation engineered to withstand a minimum of 1,500kg without shifting.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eApproved Surfaces:\u003c\/strong\u003e A reinforced concrete pad (minimum 100mm depth), heavy-duty porcelain\/stone paving on a wet-bed, or a structurally reinforced timber deck are the only approved surfaces.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Perimeter Rule:\u003c\/strong\u003e You must allow for a 600mm clearance around the entire foundation to allow for assembly, maintenance, and the mandatory application of protective oils.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. The Heating Pathway: Electric vs. Wood-Fired\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe Quadra XL offers two distinct recovery experiences. You must decide on your \"engine\" early to prepare the correct infrastructure.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOption A: \u003c\/strong\u003eThe Electric Suite (HUUM Drop 9): Requires a dedicated high-amp radial circuit installed by an NICEIC-registered electrician. This system offers the convenience of \"set and forget\" digital or app-based control.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOption B:\u003c\/strong\u003e The Wood-Fired Suite (Harvia): This is for the purist. It requires no mains power for heat but necessitates a HETAS-registered installer (or competent professional) to manage the twin-wall insulated chimney system and fire-rated floor protection.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRegulatory Compliance:\u003c\/strong\u003e Electric installations must meet BS 7671, while wood-burning installations must adhere to Document J of the UK Building Regulations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Secure Arrival \u0026amp; Integrated Assistance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe XL panels are larger and heavier than standard sauna components. Our delivery protocol is designed to mitigate the physical burden on you.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePalletised Protection:\u003c\/strong\u003e Your Quadra XL arrives weather-wrapped on oversized pallets.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e We reject the \"kerbside only\" industry standard. If access allows, our crew will navigate the pallets as close to your foundation as possible and assist in manually moving the individual components to your designated build site.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 24-Hour Validation Rule:\u003c\/strong\u003e You must inspect all glass and timber components upon arrival. Any transit-related concerns must be logged within 24 hours to protect your warranty eligibility.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. The Build (Installation Pathways)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe Quadra XL features a complex, full-glass facade that requires professional handling.\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"126\"\u003e \u003ccol width=\"378\"\u003e \u003ccol width=\"97\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eService Level\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eDescription\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eWarranty\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eProfessional Service\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eThe Balance Recovery Team executes the full assembly, including the 8mm glass front, internal benches, and heater mounting.\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e2-Year Warranty\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eSelf-Assembly\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eFor clients utilizing their own qualified contractors. We provide a technical manual, but due to the weight of the XL panels, this is a multi-person task.\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e2-Year Warranty\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Validation \u0026amp; The Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eBefore your first \"Löyly\" (steam), the sanctuary must be conditioned.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMandatory Preservation\u003c\/strong\u003e: You must apply a high-quality breathable wood oil to all interior and exterior surfaces. This \"seals\" the warranty by ensuring the 40mm Thermo Pine can manage the intense moisture and heat cycles without cracking.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Burn-In\" Cycle:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce certified by your electrician or stove installer, run the sauna at 80°C for 90 minutes without occupants. This cures the heater elements (or stove paint) and tempers the stones.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Lifetime Aftercare\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eYour Hanscraft Quadra XL is a multi-decade investment. As your partner in recovery, Balance Recovery remains at your disposal for replacement stones, technical support, and seasonal maintenance advice to ensure your sanctuary remains a cornerstone of your daily ritual.\u003c\/p\u003e\n\u003ch5\u003eHeater Information\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/DROP_2_0_User_Manual_EU_v6_WEB.pdf?v=1781594444\" rel=\"noopener\" target=\"_blank\"\u003eManual\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Single_phase_Connection_NOTE_02_e6fc1139-c11a-448b-994f-5bfa74e981a0.pdf?v=1781594438\" rel=\"noopener\" target=\"_blank\"\u003eSingle Phase Connection\u003c\/a\u003e\u003c\/p\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2\u003eElectrical Supply: Hanscraft Quadra XL\u003c\/h2\u003e\n\u003ch3\u003eThe Blueprint for a Seamless Installation\u003c\/h3\u003e\n\u003cp\u003eThis guide provides the professional framework to ensure your Hanscraft Quadra XL performs at its absolute peak. At Balance Recovery, we treat every installation as a bespoke architectural project. By providing these clear specifications, we help your chosen professionals ensure a smooth, \"first-time\" setup of your new sanctuary.\u003c\/p\u003e\n\u003ch3\u003eThe Collaborative Approach\u003c\/h3\u003e\n\u003cp\u003eThe following details are designed to assist your NICEIC-registered Electrician or HETAS-registered Installer. Because every UK property is unique, they will act as your \"On-Site Design Authority,\" confirming the best cable routes and safety certifications to suit your home’s specific layout. Always ensure you defer to your qualified electrician's judgment.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 1: The Electric Pathway (HUUM Drop 9)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFor those choosing the modern precision of the HUUM Drop 9, your electrician will appreciate these high-performance benchmarks.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePower Profile:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eThe 8.5kW HUUM system is designed for deep, consistent heat. It typically requires a dedicated circuit—similar to a high-end electric oven or a power shower.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe \"Gold Standard\" Protection:\u003c\/strong\u003e We recommend your electrician utilise a Type B RCBO. This is simply \"best practice\" in modern sauna engineering, ensuring your system remains reliable and responsive in all British weather conditions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSpecialist Finishing:\u003c\/strong\u003e Inside the cabin, we use high-temperature silicone cabling (SiHF-JB). This ensures the internal wiring is as durable and long-lasting as the 40mm Thermo Pine itself.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSmart Comfort:\u003c\/strong\u003e If you have selected the UKU Smart Controller, your electrician will mount the discreet control hub in a dry location, allowing you to pre-heat your sanctuary via the HUUM app.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSection 2: The Wood-Fired Pathway (Harvia)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFor the purist seeking the traditional ritual, the Harvia stove turns your Quadra XL into an authentic off-grid retreat.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eThermal Craftsmanship:\u003c\/strong\u003e To protect the beauty of the timber roof, we utilise a Twin-Wall Insulated Chimney System. This high-end engineering ensures the exterior of the flue remains cool to the touch while it efficiently draws heat from the stove.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eElegant Protection:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eYour stove will sit on a dedicated non-combustible hearth—usually a sleek steel or stone plate—which adds a professional, grounded aesthetic to the Thermo Aspen flooring.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Natural Breath:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eA wood-burning stove likes a fresh flow of air. Your installer will ensure a small, discreet intake is positioned to keep the fire crackling perfectly, providing a clean and oxygen-rich environment for your session.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSection 3: The Final Flourish (Commissioning)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce the structural build is complete and your specialist has completed their final checks, your Quadra XL is ready.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Gentle Warm-Up:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eWe suggest a \"Commissioning Burn\" of 80°C for 90 minutes. This allows the natural oils in the timber to settle and the sauna stones to find their perfect thermal rhythm. We recommend doing this once before your first actual session.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Handover:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eTake a moment to check that the 8mm panoramic glass door closes with a satisfying, heat-retaining seal and that the integrated LED lighting sets the perfect mood for your recovery.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eSupport\u003c\/h3\u003e\n\u003cp\u003eBalance Recovery is here to ensure a flawless transition. If your contractors have any questions regarding the internal layout or wiring diagrams, our technical team is happy to speak with them directly to ensure your project is completed to the highest possible standard.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003eDelivery \u0026amp; Installation Protocol: Hanscraft Quadra XL\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eThis document outlines the Structural Mandates for the successful commissioning of your Hanscraft Quadra XL. Whether you have commissioned the Balance Recovery Professional Team or are utilising Independent Contractors, these specifications must be met to ensure the architectural integrity and warranty of your sanctuary.\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e1. The Foundation Mandate (Pre-Arrival)\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003eEngineering the base for long-term structural stability.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe Quadra XL is a significant architectural structure. The longevity of the 40mm Thermo Pine and the precise alignment of the 8mm panoramic glazing depend entirely on the host surface.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLoad-Bearing Capacity:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eThe foundation must be engineered to withstand a minimum of 1.5 Tonnes (1,500kg). This accounts for the 700kg dry weight, the stone-loaded heater, and a maximum occupancy of 6 persons.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Tolerance:\u003c\/strong\u003e The base must be perfectly level. Given the increased depth of the XL (251cm), even a minor gradient will lead to frame stress, compromising the heat-retaining seal of the glass front.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eApproved Materials:\u003c\/strong\u003e We strictly recommend a reinforced concrete pad (min. 100mm), heavy-duty paving stones on a full mortar bed, or structurally engineered timber decking.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Assembly Perimeter:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eA minimum 600mm (2ft) clear working zone is required around the entire perimeter. This space is essential for the interlocking of the XL wall panels and the mandatory application of protective oils.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Logistics \u0026amp; Integrated Assistance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe transition from transit to installation site.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eOn the scheduled delivery day, the focus shifts to the safe handling of the oversized XL components.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSecure Arrival:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eThe sauna arrives securely palletised and weather-wrapped. Note that XL pallets are larger and heavier than standard models.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e Standard industry delivery is kerbside. However, if property access permits, our logistics crew will navigate the pallet as close to the foundation as possible.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eC\u003cstrong\u003eomponent Transfer:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eTo ensure the safety of the panoramic 8mm glass and the precision-milled timber, our team will assist in manually carrying the individual components from the pallet directly to the designated installation site.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 24-Hour Inspection Window:\u003c\/strong\u003e Once components are on-site, a full inventory check is required. Any transit-related damage or glass imperfections must be reported within 24 hours to maintain warranty validation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Installation Pathways\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eDefining the scope of work for your chosen installers.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe Quadra XL requires advanced carpentry skills due to the weight of the panels and the scale of the glass front.\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"145\"\u003e \u003ccol width=\"310\"\u003e \u003ccol width=\"146\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003ePath\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eScope of Service\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eWarranty\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eA: Balance Recovery Professional Service\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eOur specialist team executes the full structural build, including 40mm cabin assembly, internal Thermo Aspen furniture fitting, and mounting of the chosen heater system (HUUM or Harvia).\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e2-Year Professional Warranty\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eB: Independent Contractor (Self-Assembly)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003eFor those utilising competent, third-party carpenters. A comprehensive technical manual is provided. The installer is responsible for the precise calibration of the heavy 8mm glass facade.\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e2-Year Manufacturer’s Warranty\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003chr\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Technical Brief for Specialists\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe structural build team does not execute final heating connections. You must provide this brief to your chosen professional well in advance of the build.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFor Electric Installations (HUUM Drop 9)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional:\u003c\/strong\u003e NICEIC-registered (or equivalent) Electrician.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater Load:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003e9.0kW (8.5kW nominal) high-performance system.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInfrastructure:\u003c\/strong\u003e A dedicated radial circuit with a correctly rated Type B RCBO and a weatherproof isolator switch.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCabling:\u003c\/strong\u003e All final internal connections must utilise SiHF-JB high-temperature silicone cable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 dir=\"ltr\"\u003eFor Wood-Burning Installations (Harvia)\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eHETAS-registered (or equivalent) Solid Fuel Installer.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInfrastructure:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eInstallation of a Twin-Wall Insulated Chimney System through the Thermo Pine roof.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafety:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eFitting of a non-combustible hearth and heat-shielding as per Document J of the UK Building Regulations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Final Commissioning \u0026amp; Warranty Activation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe mandatory final steps before first use.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eTo activate your warranty and ensure the performance of the Thermo Pine, the following must be completed:\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBreathable Oil Treatment\u003c\/strong\u003e: Immediate application of a high-quality breathable oil-based wood treatment to all interior and exterior surfaces. This is a mandatory requirement to protect the timber during the intense expansion and contraction cycles of a 6-person sauna.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Commissioning Burn:\u003c\/strong\u003e Once certified, perform a \"burn-in\" cycle (80°C for 90 minutes) without occupants. For wood-burners, this cures the stove paint; for electric systems, it tempers the stones.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMechanical Handover:\u003c\/strong\u003e Verify that the ventilation slats operate freely and the panoramic glass door maintains a flush, heat-retaining seal.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003eOngoing Support\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003eFor technical advice, replacement stones, or seasonal maintenance guidance, the Balance Recovery support team remains at your disposal throughout the lifetime of your sanctuary.\u003c\/p\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003eThe Balance Recovery Guarantee: Hanscraft Quadra XL\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eAt Balance Recovery, we don’t just sell saunas; we provide lifetime sanctuaries. Our warranty is a reflection of our confidence in European engineering and the superior resilience of Thermo Pine.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThis document outlines how we protect your investment and the simple steps required to maintain your warranty’s validity.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e1. Warranty Tiers \u0026amp; Activation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eOur protection is tailored to your chosen installation path. Your warranty commences from the date of delivery.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Professional Tier (2-Year Comprehensive)\u003c\/strong\u003e: Valid when the Balance Recovery Team performs the full structural installation. This covers both the structural integrity of the build and the performance of the components.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Self-Assembly Tier (2-Year Manufacturer):\u003c\/strong\u003e Valid for customers utilising independent contractors. This covers the manufacturer's warranty on the structural build, the timber components and the hardware, provided the assembly adheres strictly to our \"Structural Mandates.\"\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003eActivation Requirement: To validate either tier, a copy of the Electrical Installation Certificate (EIC) issued by your qualified electrician must be held on file.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e2. Structural Integrity: The Timber Promise\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eThe Quadra XL is crafted from 40mm Thermo Pine, a material treated for extreme durability.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCoverage:\u003c\/strong\u003e We guarantee the timber against rot, fungal decay, and significant structural warping that prevents the safe use of the sauna.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Natural Character of Timber:\u003c\/strong\u003e Wood is a living, organic material. At temperatures of 90°C, it is natural for the timber to \"breathe.\" The following are considered signs of authentic quality and are not covered as defects:\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Shakes:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eMinor hairline cracks that do not affect the structural integrity.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eResin Seepage\u003c\/strong\u003e: The natural movement of sap (which can be easily removed once hardened).\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eColour Evolution:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eThe natural silvering of the wood if not treated with UV-protective oils.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Component Coverage: The Dual-Pathway Guarantee\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eWhether you have selected the modern precision of the HUUM electric system or the traditional ritual of the Harvia wood-fired stove, your heating system is covered by a 2-Year Manufacturer’s Warranty against mechanical or structural failure.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePathway A\u003c\/strong\u003e: The HUUM Electric Suite\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Coverage:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers the heater body and the UKU Control System (if selected).\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater Elements\u003c\/strong\u003e: Elements are considered consumable over the long term; however, they are replaced under warranty if failure occurs within the first 12 months of standard residential use.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExclusion:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eTo ensure the longevity of the electrical components, damage caused by \"flooding\" the heater (excessive water use beyond the \"löyly\" steam requirement) or the use of non-approved stones is not covered.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePathway B\u003c\/strong\u003e: The Harvia Wood-Burning Suite\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Coverage:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers the structural integrity of the Harvia stove body and the twin-wall chimney system.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Clean Burn Standard:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eTo protect the flue and the exterior 40mm Thermo Pine, this warranty requires the use of seasoned, kiln-dried hardwoods (moisture content below 20%). The use of \"wet\" wood, treated timber, or waste materials is excluded.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOperational Care:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eThe warranty does not cover damage caused by \"over-firing\" (consistently heating the stove beyond its engineered capacity) or allowing ash to build up against the grate, which can cause premature wear.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConsumables:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eThe internal fire-grate is a consumable item but is replaced under warranty if a structural defect occurs within the first 12 months.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Mandatory Stewardship (Warranty Conditions)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eTo ensure your Quadra XL lasts for decades, the warranty is conditional upon the following \"Best Practice\" care:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Protective Seal\u003c\/strong\u003e: A high-quality breathable wood oil must be applied to all exterior and interior surfaces within 7 days of installation. This manages the moisture exchange during heat cycles.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e The sauna must remain on a level, solid base as defined in our Installation Protocol. Movement caused by a \"sinking\" or unlevel base is not covered.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Safety:\u003c\/strong\u003e\u003cstrong\u003e \u003c\/strong\u003eThe heater must be connected to a dedicated circuit with appropriate isolation and protection, as certified by your electrician.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e5. What Is Not Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eTo provide total transparency, our guarantee does not extend to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eCosmetic wear and tear from regular use.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eDamage caused by extreme weather events (e.g., storm damage) where the sauna was not sufficiently secured to the base.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eModifications made to the structure or electrical system without written approval from Balance Recovery.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eCommercial use (unless a specific Commercial Warranty has been agreed upon).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e6. Our Commitment to You\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eIn the unlikely event of a component failure or structural concern:\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eContact Support:\u003c\/strong\u003e Email the Balance Recovery team with your order number and photographs of the issue.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAssessment:\u003c\/strong\u003e We will assess the claim within 48 hours.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003eHanscraft — Returns \u0026amp; Refunds Policy\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eAt Balance Recovery, we supply premium Hanscraft products built to order. Because Hanscraft items are manufactured specifically to each customer's requirements, our returns and refunds policy reflects their specialised, made-to-order nature. Your statutory rights are preserved in full throughout.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — The Made-to-Order Nature of Your Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eMade to Order: Hanscraft products are made to order and enter production once your order is confirmed.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eNon-Refundable Once Production Begins: Because each item is commissioned specifically for you, orders are non-refundable once production has begun. We cannot accept returns or refunds for a \"change of mind\" from that point.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eSpecial Orders, Saunas and Hot Tubs: Special orders, saunas and hot tubs are non-returnable unless under warranty.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eAccuracy: Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eCancellation Window: You may cancel or amend your order at any time before production begins.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eOnce Production Begins: After production has started, the order is non-refundable and cancellations cannot be facilitated.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eAccuracy Check: Amendments after order placement are subject to confirmation and may not be possible once your specification has been released to manufacture.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eInspect on Delivery: Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eTimeframe: Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eEvidence: Email contact@balancerecovery.co.uk with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eSubmission: Send your report, proof of purchase and delivery date, and supporting photographs or video to contact@balancerecovery.co.uk.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eAssessment: We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eOutcome: Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eCovered Circumstances: Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eNot Covered: Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return once production has begun.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eRemedy: Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eConsumer Contracts Regulations 2013: Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003eConsumer Rights Act 2015: Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the made-to-order exemption above.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eEmail contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Installation_manual.pdf?v=1787044919\" rel=\"noopener\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Single_phase_Connection_NOTE_02_e6fc1139-c11a-448b-994f-5bfa74e981a0.pdf?v=1781594438\" rel=\"noopener\" target=\"_blank\"\u003eSingle phase Connection\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/USAGE-AND-MAINTENANCE-GUIDE.pdf?v=1787568457\" rel=\"noopener\" target=\"_blank\"\u003eUsage And Maintenance Guide\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/BUILDING-AND-TECHNICAL-PREPARATION-OUTDOOR-SAUNA.pdf?v=1787568558\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eBuilding And Technical Preparation Outdoor Sauna\u003c\/span\u003e\u003c\/a\u003e\u003c\/div\u003e","brand":"Hanscraft","offers":[{"title":"Default Title","offer_id":57819597865292,"sku":null,"price":11868.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/quadra_xl.png?v=1784547606","url":"https:\/\/balancerecovery.co.uk\/products\/hanscraft-quadra-xl-4-6-person-outdoor-sauna","provider":"Balance Recovery","version":"1.0","type":"link"}