{"product_id":"hanscraft-quadra-x-2-4-person-outdoor-sauna","title":"Hanscraft Quadra X 2–4 Person Outdoor Sauna","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Quadra X Luxury Garden Sauna | Premium Thermo Pine Outdoor Cabin\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTransform your garden or patio into a premium home wellness retreat with the \u003c\/span\u003e\u003cspan\u003eQuadra X Outdoor Sauna\u003c\/span\u003e\u003cspan\u003e. As our best-selling model, the Quadra X combines a highly compact footprint with an architecturally striking, unusual shape designed to become a true ornament in any British garden.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEngineered for 2 to 4 persons, this high-end cabin delivers a flawless, immersive sauna experience without compromising on your outdoor space.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eSuperior Thermal Efficiency for the UK Climate\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhen investing in a luxury garden sauna, thermal retention is paramount. The Quadra X is built with a robust \u003c\/span\u003e\u003cspan\u003e40 mm wall thickness\u003c\/span\u003e\u003cspan\u003e, utilising premium \u003c\/span\u003e\u003cspan\u003eThermo Pine\u003c\/span\u003e\u003cspan\u003e for the core construction. This thermally modified timber offers exceptional durability, stability, and insulation against the cold and damp of the British winter.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo guarantee year-round weather protection, the exterior is fully equipped with high-quality \u003c\/span\u003e\u003cspan\u003eroof shingles\u003c\/span\u003e\u003cspan\u003e and a built-in \u003c\/span\u003e\u003cspan\u003eventilation\u003c\/span\u003e\u003cspan\u003e system to ensure optimal airflow and the timber's longevity.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003ePanoramic Immersion \u0026amp; Contemporary Aesthetics\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe hallmark of the Quadra X is its stunning visual profile. The front profile features a \u003c\/span\u003e\u003cspan\u003efully glazed front\u003c\/span\u003e\u003cspan\u003e crafted from heavy-duty \u003c\/span\u003e\u003cspan\u003e8 mm thick glass\u003c\/span\u003e\u003cspan\u003e, including a seamless glass door. This allows natural light to flood the cabin while providing an uninterrupted view of your garden landscape.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAs dusk falls, the integrated \u003c\/span\u003e\u003cspan\u003eLED light strip\u003c\/span\u003e\u003cspan\u003e illuminates the cabin, creating an ambient, relaxing atmosphere for evening wellness sessions.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eUnrivalled Interior Comfort\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInside, the Quadra X is designed for absolute comfort. The flooring and the two-tiered sauna benches are crafted exclusively from \u003c\/span\u003e\u003cspan\u003eThermo Aspen\u003c\/span\u003e\u003cspan\u003e. Chosen for its smooth finish and low thermal conductivity, Thermo Aspen ensures the seating remains comfortable to the touch even at peak temperatures.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuadra X: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo assist with your garden planning, please review the exact dimensions and build specifications below:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCapacity:\u003c\/strong\u003e\u003cspan\u003e 2 - 4 persons\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDimensions\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Height 220 cm × Width 211.5 cm × Depth (Length) 188 cm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTotal Weight\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 650 kg\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWall Thickness:\u003c\/strong\u003e\u003cspan\u003e 40 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExterior Construction:\u003c\/strong\u003e\u003cspan\u003e Premium Thermo Pine\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBench \u0026amp; Floor Material:\u003c\/strong\u003e\u003cspan\u003e Premium Thermo Aspen (Includes 2× sauna benches)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eGlazing:\u003c\/strong\u003e\u003cspan\u003e 8 mm thick fully glazed front and glass door\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeating Recommendation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Electric 9 kW heater\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHardware:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eRetractable belts and high-grade fasteners included\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eCustomise Your Outdoor Spa Experience\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile the standard Quadra X comes fully equipped for immediate luxury, you can further elevate your garden sauna with our range of bespoke optional equipment:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e1\/2 Panorama Window:\u003c\/strong\u003e\u003cspan\u003e Upgrade your view with expansive rear-wall glazing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Audio System:\u003c\/strong\u003e\u003cspan\u003e Connect via Bluetooth to stream your favourite relaxation playlists directly into the cabin.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSauna Outdoor Deck:\u003c\/strong\u003e\u003cspan\u003e Create a seamless transition from your lawn or patio into your wellness space.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAssembly Services\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Choose to have your sauna delivered fully assembled for the ultimate hassle-free installation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecification\u003c\/h5\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable style=\"width: 99.915%; height: 395.171px;\"\u003e\n\u003ccolgroup\u003e \u003ccol width=\"156\" style=\"width: 27.8075%;\"\u003e \u003ccol width=\"163\" style=\"width: 29.0553%;\"\u003e \u003ccol width=\"283\" style=\"width: 50.4456%;\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 35.5966px;\"\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCategory\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDetail\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5966px;\"\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOccupancy\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2–4 Persons\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5966px;\"\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eExternal Dimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWidth x Depth x Height\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e211.5 x 188 x 220 cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5966px;\"\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNet Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e650 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5966px;\"\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWall Thickness\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eConstruction\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e40 mm Solid Stave\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5966px;\"\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePrimary Timber\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMain Structure\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThermo Pine (Heat-treated)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.1989px;\"\u003e\n\u003ctd style=\"height: 55.1989px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInterior Wood\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.1989px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBenches \u0026amp; Flooring\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.1989px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThermo Aspen (Splinter-free \u0026amp; heat-resistant)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5966px;\"\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGlazing\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFront Panel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e8mm Toughened Safety Glass\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.5966px;\"\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRoofing\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFinish\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.5966px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeatherproof Bitumen Shingles\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.1989px;\"\u003e\n\u003ctd style=\"height: 55.1989px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.1989px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRecommended Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.1989px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e9 kW Electric Heater (Available separately)\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Balance Recovery Buying Guide: Your Hanscraft Quadra X Journey\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInvesting in the Hanscraft Quadra X is more than adding a sauna to your garden; it is the commissioning of a European-engineered wellness sanctuary. Built from \u003c\/span\u003e\u003cspan\u003e40mm Thermo Pine\u003c\/span\u003e\u003cspan\u003e with \u003c\/span\u003e\u003cspan\u003eThermo Aspen\u003c\/span\u003e\u003cspan\u003e interiors and an \u003c\/span\u003e\u003cspan\u003e8mm fully glazed front\u003c\/span\u003e\u003cspan\u003e, this is a premium architectural addition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your experience is as seamless as the sauna's design, we have curated this definitive roadmap. From the moment your order is placed to your first session, here is exactly how your journey will unfold.\u003c\/span\u003e\u003c\/p\u003e\n\u003cstrong\u003e1. The Commission \u0026amp; Property Survey\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour journey begins the moment your order is confirmed. We treat the Quadra X not as a standard flat-pack delivery, but as a custom wellness installation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOrder Confirmation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You will immediately receive a receipt detailing your exact specifications, including your chosen heater and any upgrades, such as the dimmable LED system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Virtual Site Survey\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e To guarantee a flawless arrival, we invite you to send a detailed video of your property’s access routes and the exact spot where the sauna will sit. Our logistics team reviews this to proactively engineer solutions for any access hurdles, such as narrow side-gates or gravel paths.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProduction \u0026amp; Preparation:\u003c\/strong\u003e\u003cspan\u003e While your European-built cabin is carefully manufactured and inspected, you will use this lead time (typically 2–3 weeks) to prepare the site and consult your electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e2. Site Preparation \u0026amp; Foundation Mastery\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA world-class sauna requires an uncompromising foundation. The structural integrity and longevity of the timber depend entirely on a perfectly level, load-bearing base.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Load-Bearing Logic:\u003c\/strong\u003e\u003cspan\u003e The Quadra X itself weighs approximately \u003c\/span\u003e\u003cspan\u003e650kg\u003c\/span\u003e\u003cspan\u003e. However, the foundation must confidently support the \"Live Load\"—the combined weight of the structure, the stone-filled heater, and up to four occupants.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 1.2 Tonne Standard:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe recommend that your base be constructed to withstand a minimum of \u003c\/span\u003e\u003cspan\u003e1,150kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eApproved Surfaces:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe strictly require a level, solid surface—ideally a reinforced concrete pad, heavy-duty paving stones, or structurally engineered decking.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDrainage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eTo protect the timber's breathability, the base must not be situated on a slope or in an area prone to water pooling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e3. The Electrical Boundary (Safety First)\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Quadra X utilises a powerful electric heater to deliver deep, therapeutic heat. \u003c\/span\u003e\u003cspan\u003eWe build the sanctuary; your electrician completes the circuit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eProfessional Mandate\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You must consult a qualified, NICEIC-registered (or equivalent) electrician well in advance of the delivery day. While the Balance Recovery Team handles the physical build and mounts the LED lighting and heater hardware, \u003c\/span\u003e\u003cspan\u003ewe do not execute any final electrical connections.\u003c\/span\u003e\u003cspan\u003e * \u003c\/span\u003e\u003cspan\u003eThe Specification:\u003c\/span\u003e\u003cspan\u003e A high-output heater requires a dedicated electrical supply. Your electrician will determine whether a high-amp single-phase or three-phase connection is required based on your property’s load capacity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCompliance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll wiring must adhere to UK electrical regulations (\u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e) and utilise a correctly rated isolator switch. Always defer to your electrician’s professional judgement regarding cable sizing and routing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e4. Secure Arrival \u0026amp; Integrated Assistance\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHigh-end logistics mean zero surprises on delivery day. We provide a tailored transition from our vehicle directly to your installation site.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePalletised Protection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour Quadra X will arrive securely palletised and weather-wrapped, shielding the premium timber from the elements during transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e\u003cspan\u003e While standard industry delivery is \"kerbside only,\" we go further. If access permits, our crew will navigate the pallet as close to your foundation as physically possible. Crucially, \u003c\/span\u003e\u003cspan\u003eour delivery crew will assist you in manually carrying the individual components\u003c\/span\u003e\u003cspan\u003e from the pallet directly to your designated installation site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 24-Hour Validation Rule:\u003c\/strong\u003e\u003cspan\u003e Upon unpacking, please inspect all components. To maintain your warranty eligibility, any missing hardware or transit-related damage must be reported to our team within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e5. The Build (Installation Pathways)\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYou have two distinct paths to bring your Quadra X to life, depending on whether you prefer convenience or a managed project.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"123\"\u003e \u003ccol width=\"384\"\u003e \u003ccol width=\"95\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eService Level\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDescription\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eProfessional Service\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHandled by the \u003c\/span\u003e\u003cspan\u003eBalance Recovery Team\u003c\/span\u003e\u003cspan\u003e. We execute the full assembly of the 40mm cabin, fit the internal benches, mount the heater, and install the LED strips.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2-Year Warranty\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSelf-Assembly\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor those utilising \u003c\/span\u003e\u003cspan\u003ecompetent carpenters only\u003c\/span\u003e\u003cspan\u003e. A detailed manual is provided. Due to the weight of the timber and the precision required for the glass front, this is not suited for amateur DIY.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2-Year Warranty\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003chr\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Validation \u0026amp; The Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore you experience your first heat cycle, the cabin must undergo its final preservation and mechanical checks.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMandatory Preservation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou must apply an appropriate \u003c\/span\u003e\u003cspan\u003ebreathable oil-based wood treatment\u003c\/span\u003e\u003cspan\u003e to all exterior and interior timber surfaces. This is \u003c\/span\u003e\u003cspan\u003emandatory for warranty validation\u003c\/span\u003e\u003cspan\u003e. This protects the wood from moisture and UV damage while allowing the timber to \"breathe\" during intense heat cycles.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMechanical Calibration:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe (or your carpenter) will verify that the glass door hangs perfectly, the benches are secure, and the ventilation slats operate smoothly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Test Cycle:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce your electrician has certified the mains connection, run a full warm-up test. Ensure the heater brings the cabin to temperature efficiently, and the LED systems are functioning perfectly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e7. Lifetime Aftercare\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour Hanscraft Quadra X is engineered to be a multi-decade investment in your health.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSeasonal Stewardship:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePeriodically inspect your timber finishes. Reapply breathable oil as dictated by your local climate to ensure the wood remains moisture-resistant and aesthetically beautiful.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOngoing Support:\u003c\/strong\u003e\u003cspan\u003e As your dedicated reseller, Balance Recovery is here for the long haul. Contact us anytime for replacement stones, seasonal maintenance advice, or technical assistance to ensure your daily wellness ritual remains uninterrupted.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/DROP_2_0_User_Manual_EU_v6_WEB.pdf?v=1781594444\" target=\"_blank\"\u003e\u003cspan\u003eManual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Single_phase_Connection_NOTE_02_e6fc1139-c11a-448b-994f-5bfa74e981a0.pdf?v=1781594438\" target=\"_blank\"\u003eSingle Phase Connection\u003c\/a\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Specifications \u0026amp; Commissioning: HUUM Drop 9 (8.5kW)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis guide provides the necessary technical framework to ensure your \u003c\/span\u003e\u003cspan\u003eHUUM Drop 9\u003c\/span\u003e\u003cspan\u003e performs at its peak. At \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e, we prioritise the safety and longevity of your investment; therefore, we provide these specifications to assist your chosen professional in a seamless installation.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eProfessional Design Authority\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following details are based on manufacturer specifications and are provided for \u003c\/span\u003e\u003cspan\u003eindicative planning purposes\u003c\/span\u003e\u003cspan\u003e. As every UK property has a unique electrical profile, your \u003c\/span\u003e\u003cspan\u003eNICEIC-registered (or equivalent) electrician\u003c\/span\u003e\u003cspan\u003e remains the final \u003c\/span\u003e\u003cspan\u003eDesign Authority\u003c\/span\u003e\u003cspan\u003e. They will confirm the ultimate requirements for cable sizing and circuit protection in accordance with \u003c\/span\u003e\u003cspan\u003eBS 7671 (UK Wiring Regulations)\u003c\/span\u003e\u003cspan\u003e to suit your specific property.\u003c\/span\u003e\u003c\/p\u003e\n\u003cstrong\u003e1. The Power System: Heart \u0026amp; Management\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eHUUM Drop 9\u003c\/span\u003e\u003cspan\u003e is a high-performance system consisting of the heating hardware and an optional management interface.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Heart (HUUM Drop 9)\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This is the precision-engineered 8.5kW heating unit and stone housing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Management (Optional HUUM UKU Controller):\u003c\/strong\u003e\u003cspan\u003e * \u003c\/span\u003e\u003cspan\u003eIf Commissioned:\u003c\/span\u003e\u003cspan\u003e We provide the UKU Control Hub and Keypad for your electrician to integrate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIf Not Commissioned:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour electrician will ensure your sauna is paired with a compatible control system capable of managing the 8.5kW output.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e2. Technical Profile (Indicative)\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThese figures allow your electrician to plan the infrastructure required for a high-performance sauna experience.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"173\"\u003e \u003ccol width=\"333\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Detail\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater Model\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHUUM Drop 9\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNominal Output\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e8.5kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSupply Voltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V (Single-Phase) or 400V (Three-Phase)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAmperage Guideline\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e~37 Amps (Single-Phase)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCircuit Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDedicated Radial Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cstrong\u003e3. Professional Installation Standards\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo maintain the \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e standard of excellence, we highlight the following specialist requirements for your electrician:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSpecialist Cabling:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eTo ensure the long-term integrity of the installation, all internal wiring (from the heater\/sensors to the control module) \u003c\/span\u003e\u003cspan\u003emust utilise high-temperature, silicone-insulated cable\u003c\/span\u003e\u003cspan\u003e (e.g., \u003c\/span\u003e\u003cspan\u003eSiHF-JB\u003c\/span\u003e\u003cspan\u003e). Standard domestic cabling is not suitable for the thermal environment of a sauna.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIsolation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFor safety and ease of maintenance, a weatherproof, lockable rotary isolator switch is required in proximity to the sauna.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSystem Reliability:\u003c\/strong\u003e\u003cspan\u003e To ensure uninterrupted performance, we recommend that your electrician consider a dedicated \u003c\/span\u003e\u003cspan\u003eRCBO\u003c\/span\u003e\u003cspan\u003e for the sauna circuit. This is a standard professional recommendation to manage the natural characteristics of high-output sauna elements.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e4. Smart Integration (If UKU Controller Selected)\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor clients opting for the \u003c\/span\u003e\u003cspan\u003eHUUM UKU Smart Controller\u003c\/span\u003e\u003cspan\u003e, the following components are integrated during the build phase:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMain Control Module:\u003c\/strong\u003e\u003cspan\u003e Housed in a dry location (such as a changing room or protected external enclosure).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eClimate Sensor:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePositioned to accurately monitor the internal environment, usually 15–20cm below the ceiling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafety Switch:\u003c\/strong\u003e\u003cspan\u003e A discreet door sensor that enables the safe use of remote-start features via the HUUM App.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Final Handover \u0026amp; Commissioning\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce the structural build is complete and your electrician has issued the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e, your sanctuary is ready for its final step:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eThe Commissioning Burn:\u003c\/strong\u003e\u003cspan\u003e We recommend heating the sauna to \u003c\/span\u003e\u003cspan\u003e80°C\u003c\/span\u003e\u003cspan\u003e for one hour. This process \"sets\" the heating elements and ensures the stones are ready for your first session.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eSpecialist Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e is committed to a flawless installation. If your electrician requires the internal wiring diagrams or further technical data from HUUM, our support team is available to assist them directly.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e Delivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Hanscraft Quadra X\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis document outlines the \u003c\/span\u003e\u003cspan\u003eStructural Mandates\u003c\/span\u003e\u003cspan\u003e for the successful commissioning of your Hanscraft Quadra X. Whether you have commissioned the \u003c\/span\u003e\u003cspan\u003eBalance Recovery Professional Team\u003c\/span\u003e\u003cspan\u003e or are utilising \u003c\/span\u003e\u003cspan\u003eIndependent Contractors\u003c\/span\u003e\u003cspan\u003e, these specifications must be met to ensure the architectural integrity and warranty of the sanctuary.\u003c\/span\u003e\u003c\/p\u003e\n\u003cstrong\u003e1. The Foundation Mandate (Pre-Arrival)\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEngineering the base for long-term structural stability.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Quadra X is a precision-engineered structure. The longevity of the 40mm Thermo Pine and the alignment of the 8mm glazing depend entirely on the host surface.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLoad-Bearing Capacity:\u003c\/strong\u003e\u003cspan\u003e The foundation must be engineered to withstand a minimum of \u003c\/span\u003e\u003cspan\u003e1.2 Tonnes (1,150kg)\u003c\/span\u003e\u003cspan\u003e. This accounts for the 650kg dry weight, the stone-loaded 9kW heater, and maximum occupancy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Tolerance:\u003c\/strong\u003e\u003cspan\u003e The base must be perfectly level. Even minor gradients can lead to frame stress, which affects the door seal and glass longevity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eApproved Materials:\u003c\/strong\u003e\u003cspan\u003e We recommend a reinforced concrete pad, heavy-duty paving stones, or structurally engineered decking.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Assembly Perimeter:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA minimum \u003c\/span\u003e\u003cspan\u003e600mm (2ft)\u003c\/span\u003e\u003cspan\u003e clear working zone is required around the entire perimeter. This space is essential for the structural interlocking of the timber walls and the mandatory application of protective oils.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e2. Logistics \u0026amp; Integrated Assistance\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe transition from transit to installation site.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOn the scheduled delivery day, the focus shifts to safely handling the premium components.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSecure Arrival:\u003c\/strong\u003e\u003cspan\u003e The sauna arrives securely palletised and weather-wrapped.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e\u003cspan\u003e Standard delivery is kerbside. However, if property access permits it, our logistics crew will position the pallet as close to the foundation as possible. (\u003c\/span\u003e\u003cspan\u003eSubject to additional costs)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eComponent Transfer:\u003c\/strong\u003e\u003cspan\u003e To ensure the safety of the 8mm glass and the precision-milled timber, \u003c\/span\u003e\u003cspan\u003eour team will assist in manually carrying the individual components\u003c\/span\u003e\u003cspan\u003e from the pallet directly to the designated installation site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 24-Hour Inspection Window:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce components are on-site, a full inventory check is required. Any transit-related damage must be reported within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e to maintain warranty validation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e3. Installation Pathways\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDefining the scope of work for your chosen installers.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Quadra X requires high-level carpentry. You may choose one of two professional paths:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePath A:\u003c\/strong\u003e Balance Recovery Professional Service\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur specialist team executes the full structural build, including:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAssembly of the 40mm cabin and roof system.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFitting of all Thermo Aspen internal furniture.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eMounting of the 9kW heater bracket and LED channels.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eResult:\u003c\/span\u003e\u003cspan\u003e A 2-Year Professional Warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePath B:\u003c\/strong\u003e Independent Contractor (Self-Assembly)\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf utilising your own contractors, they must be \u003c\/span\u003e\u003cspan\u003ecompetent carpenters\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eA comprehensive manual is provided for the flat-pack assembly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe installer is responsible for the precise calibration of the 8mm glass door.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eResult:\u003c\/span\u003e\u003cspan\u003e A 2-Year Manufacturer’s Warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e4. Technical Brief for the Qualified Electrician\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo be provided directly to your NICEIC-registered (or equivalent) professional.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe structural build team does not execute final electrical connections.\u003c\/span\u003e\u003cspan\u003e Your electrician is responsible for the safety certification of the sanctuary.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater Load:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e9.0kW high-performance system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSupply:\u003c\/strong\u003e\u003cspan\u003e A dedicated circuit from the consumer unit. Your electrician must determine the requirement for a single-phase or three-phase connection based on the property's load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCompliance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll wiring must comply with \u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFinal Hook-up:\u003c\/strong\u003e\u003cspan\u003e Connection of the heater, control unit, and LED drivers to the mains via a suitably rated, weatherproof isolator switch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e5. Final Commissioning \u0026amp; Warranty Activation\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe mandatory final steps before first use.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo activate the warranty and ensure the timber's performance, the following must be completed:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBreathable Oil Treatment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eImmediate application of a high-quality \u003c\/span\u003e\u003cspan\u003ebreathable oil-based wood treatment\u003c\/span\u003e\u003cspan\u003e to all interior and exterior surfaces. This is a mandatory requirement to protect the Thermo Pine during the intense expansion and contraction of heat cycles.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Commissioning Burn:\u003c\/strong\u003e\u003cspan\u003e Once the electrician certifies the connection, perform a \"burn-in\" cycle (80°C for one hour) without occupants to cure the timber and calibrate the heating elements.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMechanical Handover:\u003c\/strong\u003e\u003cspan\u003e Verify that all ventilation slats move freely and the glass door maintains a flush, heat-retaining seal.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003eOngoing Support\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor technical advice, replacement stones, or seasonal maintenance guidance, the \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e support team remains at your disposal throughout the lifetime of your sauna.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHanscraft Quadra X Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e, we don’t just sell saunas; we provide lifetime sanctuaries. Our warranty reflects our confidence in European engineering and the superior resilience of Thermo Pine.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis document outlines how we protect your investment and the simple steps required to maintain your warranty’s validity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cstrong\u003e1. Warranty Tiers \u0026amp; Activation\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur protection is tailored to your chosen installation path. Your warranty commences from the date of delivery.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Professional Tier (2-Year Comprehensive)\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Valid when the \u003c\/span\u003e\u003cspan\u003eBalance Recovery Team\u003c\/span\u003e\u003cspan\u003e performs the full structural installation. This covers both the structural integrity of the build and the performance of the components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Self-Assembly Tier (2-Year Manufacturer):\u003c\/strong\u003e\u003cspan\u003e Valid for customers utilising independent contractors. This covers the manufacturer's warranty on the structural build, the timber components and the hardware, provided the assembly adheres strictly to our \"Structural Mandates.\"\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eActivation Requirement:\u003c\/span\u003e\u003cspan\u003e To validate either tier, a copy of the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e issued by your qualified electrician must be held on file.\u003c\/span\u003e\u003c\/p\u003e\n\u003cstrong\u003e2. Structural Integrity: The Timber Promise\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Quadra X is crafted from 40mm Thermo Pine, a material treated for extreme durability.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCoverage:\u003c\/strong\u003e\u003cspan\u003e We guarantee the timber against rot, fungal decay, and significant structural warping that prevents the safe use of the sauna.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Natural Character of Timber:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWood is a living, organic material. At temperatures of \u003c\/span\u003e\u003cspan\u003e90°C\u003c\/span\u003e\u003cspan\u003e, it is natural for the timber to \"breathe.\" The following are considered signs of authentic quality and are not covered as defects:\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Shakes:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMinor hairline cracks that do not affect the structural integrity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eResin Seepage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe natural movement of sap (which can be easily removed once hardened).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eColour Evolution:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe natural silvering of the wood if not treated with UV-protective oils.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e3. Component Coverage: The HUUM System\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour \u003c\/span\u003e\u003cspan\u003eHUUM Drop 9\u003c\/span\u003e\u003cspan\u003e heater and (if selected) the \u003c\/span\u003e\u003cspan\u003eUKU Control System\u003c\/span\u003e\u003cspan\u003e are covered by a \u003c\/span\u003e\u003cspan\u003e2-Year Manufacturer’s Warranty\u003c\/span\u003e\u003cspan\u003e against mechanical and electrical failure.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater Elements:\u003c\/strong\u003e\u003cspan\u003e Elements are considered \"consumable\" items over a long-term period, but are replaced under warranty if failure occurs within the first 12 months of standard residential use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eExclusion:\u003c\/strong\u003e\u003cspan\u003e Damage caused by \"flooding\" the heater (excessive water use beyond the \"löyly\" steam requirement) or using non-approved sauna stones is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e4. Mandatory Stewardship (Warranty Conditions)\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your Quadra X lasts for decades, the warranty is conditional upon the following \"Best Practice\" care:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Protective Seal:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA high-quality \u003c\/span\u003e\u003cspan\u003ebreathable wood oil\u003c\/span\u003e\u003cspan\u003e must be applied to all exterior and interior surfaces within 7 days of installation. This manages the moisture exchange during heat cycles.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe sauna must remain on a level, solid base as defined in our Installation Protocol. Movement caused by a \"sinking\" or unlevel base is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Safety:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe heater must be connected to a dedicated circuit with appropriate isolation and protection, as certified by your electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e5. What Is Not Covered\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo provide total transparency, our guarantee does not extend to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCosmetic wear and tear from regular use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eDamage caused by extreme weather events (e.g., storm damage) where the sauna was not sufficiently secured to the base.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eModifications made to the structure or electrical system without written approval from Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCommercial use (unless a specific Commercial Warranty has been agreed upon).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cstrong\u003e6. Our Commitment to You\u003c\/strong\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the unlikely event of a component failure or structural concern:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eContact Support:\u003c\/strong\u003e\u003cspan\u003e Email the \u003c\/span\u003e\u003cspan\u003eBalance Recovery team\u003c\/span\u003e\u003cspan\u003e with your order number and photographs of the issue.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAssessment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will assess the claim within 48 hours.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHanscraft — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Hanscraft products built to order. Because Hanscraft items are manufactured specifically to each customer's requirements, our returns and refunds policy reflects their specialised, made-to-order nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — The Made-to-Order Nature of Your Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade to Order:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eHanscraft products are made to order and enter production once your order is confirmed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNon-Refundable Once Production Begins:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBecause each item is commissioned specifically for you, orders are non-refundable once production has begun. We cannot accept returns or refunds for a \"change of mind\" from that point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSpecial Orders, Saunas and Hot Tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpecial orders, saunas and hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccuracy:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCancellation Window:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou may cancel or amend your order at any time before production begins.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOnce Production Begins:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAfter production has started, the order is non-refundable and cancellations cannot be facilitated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccuracy Check:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAmendments after order placement are subject to confirmation and may not be possible once your specification has been released to manufacture.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInspect on Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCheck all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTimeframe:\u003c\/strong\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEvidence:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSubmission:\u003c\/strong\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAssessment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOutcome:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCovered Circumstances:\u003c\/strong\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNot Covered:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eChange of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return once production has begun.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRemedy:\u003c\/strong\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConsumer Contracts Regulations 2013:\u003c\/strong\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConsumer Rights Act 2015:\u003c\/strong\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the made-to-order exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eEmail contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Installation_manual.pdf?v=1787044919\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eInstallation Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Single_phase_Connection_NOTE_02_e6fc1139-c11a-448b-994f-5bfa74e981a0.pdf?v=1781594438\" target=\"_blank\"\u003e\u003cspan\u003eSingle phase connection\u003c\/span\u003e\u003c\/a\u003e\n\u003c\/div\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Quadra-X-ASSEMBLY-INSTRUCTIONS.pdf?v=1787568362\" target=\"_blank\"\u003e\u003cspan\u003eAssembly Instructions\u003c\/span\u003e\u003c\/a\u003e\u003c\/div\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/USAGE-AND-MAINTENANCE-GUIDE.pdf?v=1787568457\" rel=\"noopener\" target=\"_blank\"\u003eUsage And Maintenance Guide\u003c\/a\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/BUILDING-AND-TECHNICAL-PREPARATION-OUTDOOR-SAUNA.pdf?v=1787568558\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eBuilding And Technical Preparation Outdoor Sauna\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e","brand":"Hanscraft","offers":[{"title":"Default Title","offer_id":57819187118412,"sku":null,"price":9576.12,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/quadra_x.png?v=1784547431","url":"https:\/\/balancerecovery.co.uk\/products\/hanscraft-quadra-x-2-4-person-outdoor-sauna","provider":"Balance Recovery","version":"1.0","type":"link"}