{"product_id":"cove-spas-encore-se-6-person-professional-grade-hot-tub","title":"Cove Spas Encore SE | 6-Person Professional Grade Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas Encore SE | 6-Person Professional Grade Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eCove Spas Encore SE (Encore SE)\u003c\/span\u003e\u003cspan\u003e is the 2026 benchmark for heavy-use environments, from luxury holiday lets to high-traffic residential gardens. Engineered by Nordic Hot Tubs, the Encore SE is distinguished by its \u003c\/span\u003e\u003cspan\u003ePermashell™ HDPE (High-Density Polyethene)\u003c\/span\u003e\u003cspan\u003e shell—a material far superior to traditional acrylic in terms of impact resistance and chemical durability. This \u003c\/span\u003e\u003cspan\u003e213cm x 213cm\u003c\/span\u003e\u003cspan\u003e square spa comfortably accommodates six adults, utilising the exclusive \u003c\/span\u003e\u003cspan\u003eDTS™ (Dual Therapy System)\u003c\/span\u003e\u003cspan\u003e to provide both targeted pressure-point massage and high-volume whirlpool therapy.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDesigned for operational efficiency, the Encore SE features a \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e and a \u003c\/span\u003e\u003cspan\u003e2-speed high-performance pump\u003c\/span\u003e\u003cspan\u003e. With its \"What Spa? 2026 Best Buy\" pedigree, integrated \u003c\/span\u003e\u003cspan\u003eNorthern Lights LED system\u003c\/span\u003e\u003cspan\u003e, and ozone sanitation as standard, it is the most reliable high-occupancy spa for the 2026 market.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Encore SE is the 2026 Holiday Park Choice:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Indestructible Permashell™ HDPE Construction\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the holiday park sector, durability is the primary search intent. The Encore SE shell is virtually indestructible:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eImpact \u0026amp; Chemical Resistant:\u003c\/span\u003e\u003cspan\u003e Unlike acrylic, HDPE does not crack, delaminate, or suffer from osmosis. It stands up to the rigorous cleaning schedules required for guest turnarounds.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNon-Skid Finish:\u003c\/span\u003e\u003cspan\u003e The textured \u003c\/span\u003e\u003cspan\u003elavant\u003c\/span\u003e\u003cspan\u003e finish provides a built-in safety factor for guests, significantly reducing slip risks compared to high-gloss shells.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e10-Year Cabinet Warranty:\u003c\/span\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003ePermawood™\u003c\/span\u003e\u003cspan\u003e cabinet in Charcoal is maintenance-free and UV-resistant, ensuring the tub looks new season after season.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Dual Therapy System (DTS™) \u0026amp; 40 Jets\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Encore SE provides a sophisticated hydrotherapy experience that caters to all guest types:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTargeted Massage:\u003c\/span\u003e\u003cspan\u003e 40 hydrotherapy jets target key tension zones in the back, legs, and feet.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWhirlpool Therapy:\u003c\/span\u003e\u003cspan\u003e The DTS™ high-volume flow creates a gentle, whole-body \"circular massage\" effect, ideal for guests who find direct-pressure jets too intense.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNo-Float™ Seating:\u003c\/span\u003e\u003cspan\u003e The deep bucket seats and ergonomic design ensure users stay comfortably submerged, even during high-flow whirlpool sessions.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Energy Optimisation \u0026amp; Smart Amenities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCommercial-Ready Insulation:\u003c\/span\u003e\u003cspan\u003e Every Encore SE is supplied with standard foam insulation plus a \u003c\/span\u003e\u003cspan\u003e2.5” Insulation Blanket\u003c\/span\u003e\u003cspan\u003e, drastically reducing heat loss in exposed holiday park environments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNorthern Lights LED Suite:\u003c\/span\u003e\u003cspan\u003e Includes a backlit arcing waterfall, LED cup coasters, cabinet downlighters, and a multi-point interior system to create a premium nighttime ambience.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOzone Sanitation:\u003c\/span\u003e\u003cspan\u003e Integrated ozone reduces chemical consumption and maintains water clarity, vital for meeting 2026 water quality standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas Encore SE: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"146\"\u003e \u003ccol width=\"332\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Spas Encore SE \/ Hydropool Bristol\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e213cm x 213cm x 89cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Adults (All-Seated)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e40 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.5HP (6.0 BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,246 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeight (Dry\/Full)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e236kg \/ 1,482kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTop-load easy access filter\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eElectrical Requirement:\u003c\/span\u003e\u003cspan\u003e The Encore SE is a \u003c\/span\u003e\u003cspan\u003e230V \/ 16A–20A\u003c\/span\u003e\u003cspan\u003e unit. While it can be configured for a high-performance 20A supply, its 16A compatibility makes it ideal for holiday parks where electrical infrastructure is shared across multiple lodges.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eStandard Hard-Wiring:\u003c\/span\u003e\u003cspan\u003e We recommend a dedicated fused spur with an IP65 45A rotary isolator switch placed at least 2m from the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eGuest-Proof Controls:\u003c\/span\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003e4-button Topside LED display\u003c\/span\u003e\u003cspan\u003e is intuitive and robust, minimising guest support calls while allowing operators full access to temperature and filtration settings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eIncluded Accessories:\u003c\/span\u003e\u003cspan\u003e Every unit is supplied with a high-density \u003c\/span\u003e\u003cspan\u003eInsulated Top Cover\u003c\/span\u003e\u003cspan\u003e and anti-vibration base integration.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2\u003eSpecifications For Cove Spas Encore SE Hot Tub\u003c\/h2\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"146\"\u003e \u003ccol width=\"332\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Spas Encore SE \/ Hydropool Bristol\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e213cm x 213cm x 89cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Adults (All-Seated)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e40 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.5HP (6.0 BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,246 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeight (Dry\/Full)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e236kg \/ 1,482kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTop-load easy access filter\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch5\u003eBuying guide\u003c\/h5\u003e\n\u003ch2\u003e\n\u003cmeta charset=\"utf-8\"\u003eCove Spas Encore SE Buying Guide\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Access Video:\u003c\/span\u003e\u003cspan\u003e To ensure a seamless delivery of your \u003c\/span\u003e\u003cspan\u003e213cm x 213cm\u003c\/span\u003e\u003cspan\u003e Encore SE, we require a short video of the delivery route. Start from the kerbside and walk the path to the final installation spot.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Metrics:\u003c\/span\u003e\u003cspan\u003e The Encore SE has a depth of \u003c\/span\u003e\u003cspan\u003e89cm\u003c\/span\u003e\u003cspan\u003e. Please highlight any \"pinch points\"—gate widths, boiler flues, or low-hanging gutters. Once we review your video and dimensions, we will issue your formal Order Confirmation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Limited Access? (Please Read)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Encore SE is a large, rigid circular unit. If your side access is narrower than \u003c\/span\u003e\u003cspan\u003e940mm\u003c\/span\u003e\u003cspan\u003e (the tub depth + 50mm clearance) or has sharp 90-degree turns, a crane may be required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eResponsibility:\u003c\/span\u003e\u003cspan\u003e Organising lifting equipment is the customer's responsibility. We recommend a site visit from a local crane provider to assess the lift safely.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Manufacture \u0026amp; Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eYour Encore SE is built to endure. During the preparation phase, we verify the \u003c\/span\u003e\u003cspan\u003eDTS™ (Dual Therapy System)\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003e40-jet array\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e integrity. Every unit undergoes a rigorous multi-point quality check, including the \u003c\/span\u003e\u003cspan\u003eintegrated Ozonator\u003c\/span\u003e\n\u003cp\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eLED system\u003c\/span\u003e\u003cspan\u003e, before it leaves for dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Delivery Scheduling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThis is an \u003c\/span\u003e\u003cspan\u003eall-day appointment\u003c\/span\u003e\u003cspan\u003e. Our team will contact you once your Encore SE has cleared final QC to agree on a delivery date. You will receive a courtesy call approximately one hour before the team arrives on-site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eBefore the team arrives, you must ensure:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Foundation:\u003c\/span\u003e\u003cspan\u003e A level, stable, and reinforced base (concrete pad or reinforced decking) capable of supporting the \u003c\/span\u003e\u003cspan\u003e1,482kg\u003c\/span\u003e\u003cspan\u003e total weight (Water + Tub + 6 Occupants).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccess Clearances:\u003c\/span\u003e\u003cspan\u003e * \u003c\/span\u003e\u003cspan\u003eWidth:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e940mm\u003c\/span\u003e\u003cspan\u003e (Tub depth of 890mm + 50mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHeight:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e2330mm\u003c\/span\u003e\u003cspan\u003e (Tub width of 2130mm + 200mm buffer when on its side).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Electrical Supply (20 Amp Specification)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe Encore SE requires a dedicated supply to run the 2kW heater and the 2-speed pump simultaneously.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Requirement:\u003c\/span\u003e\u003cspan\u003e A \u003c\/span\u003e\u003cspan\u003e20 Amp (or 16 Amp minimum)\u003c\/span\u003e\u003cspan\u003e dedicated supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eIsolator Switch:\u003c\/span\u003e\u003cspan\u003e A qualified electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof rotary isolator\u003c\/span\u003e\u003cspan\u003e located 2 to 3 metres from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCable:\u003c\/span\u003e\u003cspan\u003e This should be connected via a \u003c\/span\u003e\u003cspan\u003e3-core 4mm or 6mm armoured cable\u003c\/span\u003e\u003cspan\u003e (dependent on run length).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTail Length:\u003c\/span\u003e\u003cspan\u003e Ensure at least \u003c\/span\u003e\u003cspan\u003e5 metres\u003c\/span\u003e\u003cspan\u003e of cable is pulled through the isolator to reach the spa’s internal control pack, regardless of where the tub is oriented.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCertification:\u003c\/span\u003e\u003cspan\u003e All works must be certified to \u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003ePart P\u003c\/span\u003e\u003cspan\u003e regulations.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Water Supply \u0026amp; Drainage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eEnsure a standard garden hose can reach the tub for filling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eIdentify a suitable drainage area for when you perform your quarterly water changes (1,246 litres).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e8. Delivery \u0026amp; Inspection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eUpon arrival, the team will offload the Encore SE. You must inspect the \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eCharcoal Cabinet\u003c\/span\u003e\u003cspan\u003e immediately. Any transit-related marks must be reported within 24 hours to protect your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e9. Installation \u0026amp; Setup\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eProfessional Positioning:\u003c\/span\u003e\u003cspan\u003e Our two-person team will position the tub, assemble the entry steps, and fit your insulated cover and cover lifter.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConnection:\u003c\/span\u003e\u003cspan\u003e We will connect the spa to your pre-installed, certified electrical supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOrientation:\u003c\/span\u003e\u003cspan\u003e We will walk you through the \u003c\/span\u003e\u003cspan\u003e4-button topside control panel\u003c\/span\u003e\u003cspan\u003e, explaining how to toggle the \u003c\/span\u003e\u003cspan\u003eNorthern Lights™ LED system\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eWhirlpool DTS™\u003c\/span\u003e\u003cspan\u003e therapy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eFill \u0026amp; Test:\u003c\/span\u003e\u003cspan\u003e Once the team leaves, fill the tub. Check that all \u003c\/span\u003e\u003cspan\u003e40 jets\u003c\/span\u003e\u003cspan\u003e are working and the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e is engaging.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty:\u003c\/span\u003e\u003cspan\u003e To maintain your \u003c\/span\u003e\u003cspan\u003eCorrosion\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eShell\u003c\/span\u003e\u003cspan\u003e warranties, ensure water chemistry is balanced immediately. Perform a \"test soak\" once the water reaches your desired temperature.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e11. Enjoy Your Spa \u0026amp; Ongoing Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eYour Encore SE is now the centrepiece of your wellness routine. For any questions regarding the \u003c\/span\u003e\u003cspan\u003eSmart Life\u003c\/span\u003e\u003cspan\u003e integration or chemical maintenance, our support team is only a call awa\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eElectrical Supply - Important\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Cove Spas Encore SE\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 20 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eCove Spas Encore SE\u003c\/span\u003e\u003cspan\u003e is commissioned on the day of delivery, a compatible electrical supply must be installed and tested by a qualified electrician before our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease note:\u003c\/span\u003e\u003cspan\u003e Our installation team are expert spa technicians, not certified domestic electricians. We are responsible for connecting the spa to your provided isolator, but we cannot install the primary circuit or the rotary isolator itself.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. The Specification (The 20 Amp Standard)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Encore SE is a high-performance spa. Unlike \"Plug \u0026amp; Play\" models, it requires a dedicated \u003c\/span\u003e\u003cspan\u003e20 Amp (or 16 Amp minimum)\u003c\/span\u003e\u003cspan\u003e supply to ensure the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e can continue to run even when the \u003c\/span\u003e\u003cspan\u003ejets are on high speed\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"414\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRequirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e20 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (To handle pump start-up surges)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the consumer unit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Customer Responsibilities: Site Readiness\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore our delivery team arrives, please ensure your electrician has completed the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Rotary Isolator\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e An \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof rotary isolator\u003c\/span\u003e\u003cspan\u003e must be mounted between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e away from the hot tub’s final position. This distance is a legal safety requirement to prevent a bather from touching the switch while in the water.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e A length of \u003c\/span\u003e\u003cspan\u003e3-core 6mm² (or 4mm² depending on distance) SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e must be connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLength\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator. Our team will then route this cable to the spa's internal control pack and make the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCertification\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Your electrician must provide you with a \u003c\/span\u003e\u003cspan\u003ePart P \/ BS 7671 Minor Works Certificate\u003c\/span\u003e\u003cspan\u003e. Please have this available for our team to see upon arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Why a Dedicated Circuit is Mandatory\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to ensure the hot tub is not \"daisy-chained\" onto an existing ring main (like a kitchen or garage circuit).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePerformance:\u003c\/span\u003e\u003cspan\u003e A shared circuit may trip the breaker when the hot tub's 2-speed pump and heater activate simultaneously.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSafety:\u003c\/span\u003e\u003cspan\u003e A dedicated circuit ensures that the specific earthing requirements for outdoor water-filled appliances are met, protecting you and your guests.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Failure to Prepare\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf our delivery team arrives and the electrical supply is not present, is incorrectly rated, or is located in an unsafe position:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe will position the tub and perform the physical setup.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe will not be able to connect or commission the unit.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA \"Return to Commission\" fee may apply for a follow-up visit once the electrics are corrected.\u003cbr\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Cove Spas Encore SE\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Encore SE | 6-Person Round Therapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol outlines the professional standards our team follows during the delivery and setup of your \u003c\/span\u003e\u003cspan\u003eCove Spas Encore SE\u003c\/span\u003e\u003cspan\u003e. Our goal is a precision installation that respects your property and ensures your spa is commissioned to peak performance.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Professional Arrival \u0026amp; Route Assessment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSite Walkthrough:\u003c\/span\u003e\u003cspan\u003e Upon arrival, our team will walk the delivery route with you to confirm the path identified in your pre-delivery video. We use specialised spa dollies and \"sledges\" to navigate the \u003c\/span\u003e\u003cspan\u003e213cm diameter\u003c\/span\u003e\u003cspan\u003e unit safely to its final location.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eProperty Protection:\u003c\/span\u003e\u003cspan\u003e We utilise specialised equipment to move the Encore SE across your property. Our team ensures the \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eCharcoal Cabinetry\u003c\/span\u003e\u003cspan\u003e are handled with the highest level of care throughout the manoeuvring process.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Precision Placement\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eBase Validation:\u003c\/span\u003e\u003cspan\u003e We will verify that your base is level and stable before we position the spa. A level foundation is essential for the \u003c\/span\u003e\u003cspan\u003eDTS™ Whirlpool\u003c\/span\u003e\u003cspan\u003e system to operate with optimal water distribution.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eOrientation:\u003c\/span\u003e\u003cspan\u003e We will consult with you on the final orientation of the tub. We recommend positioning the \u003c\/span\u003e\u003cspan\u003eTopside Control Pad\u003c\/span\u003e\u003cspan\u003e within easy reach of your entry steps and ensuring the \u003c\/span\u003e\u003cspan\u003eexternal drain valve\u003c\/span\u003e\u003cspan\u003e remains accessible for future maintenance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Electrical Connection \u0026amp; Commissioning\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSafe Integration:\u003c\/span\u003e\u003cspan\u003e Our team will connect the spa to your pre-installed appropriate electrical supply that was carried out by your qualified electrician, certified \u003c\/span\u003e\u003cspan\u003e20 Amp \/ 16 Amp\u003c\/span\u003e\u003cspan\u003e supply. We handle the internal wiring in the control pack, ensuring all glands are weather-sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSafety Testing:\u003c\/span\u003e\u003cspan\u003e We perform a voltage and earthing check at the spa terminals to confirm the power supply is stable and the integrated RCD is fully operational before the system is energised.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Hydraulic Setup \u0026amp; The \"Air-Purge\" Fill\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eStrategic Filling:\u003c\/span\u003e\u003cspan\u003e To prevent airlocks (which can cause startup errors), we fill the Encore SE directly through the \u003c\/span\u003e\u003cspan\u003eFilter Housing\u003c\/span\u003e\u003cspan\u003e. This ensures the \u003c\/span\u003e\u003cspan\u003e40-jet plumbing lines\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e are fully primed with water before the pumps are activated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eWhirlpool Calibration:\u003c\/span\u003e\u003cspan\u003e We set the \u003c\/span\u003e\u003cspan\u003eDTS™ Diverter Valves\u003c\/span\u003e\u003cspan\u003e to their neutral starting positions to ensure an even flow of water across all therapy zones during the initial heat-up.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Performance Testing \u0026amp; Feature Walkthrough\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSystem Stress Test:\u003c\/span\u003e\u003cspan\u003e We activate the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e on high-speed to verify the performance of all 40 jets and the \u003c\/span\u003e\u003cspan\u003eWhirlpool\u003c\/span\u003e\u003cspan\u003e action. We also check all internal unions to ensure the system is 100% watertight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eThe \"Northern Lights\" Demo:\u003c\/span\u003e\u003cspan\u003e We will cycle through the \u003c\/span\u003e\u003cspan\u003emulti-point LED system\u003c\/span\u003e\u003cspan\u003e with you, showing you how to customise the colours and ambience.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eControls \u0026amp; App:\u003c\/span\u003e\u003cspan\u003e Our team will guide you through the \u003c\/span\u003e\u003cspan\u003e4-button control panel\u003c\/span\u003e\u003cspan\u003e, setting your target temperature and explaining the filtration cycles. If your model includes Wi-Fi, we can assist in verifying the signal at the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Final Handover \u0026amp; Waste Removal\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSite Restoration:\u003c\/span\u003e\u003cspan\u003e We believe in leaving your garden exactly as we found it. All protective packaging, pallets, and transit materials will be removed and taken away by our team.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eChemical Introduction:\u003c\/span\u003e\u003cspan\u003e We will perform the initial \"Shock\" treatment and walk you through the basic water chemistry required to keep your \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eTitanium coil\u003c\/span\u003e\u003cspan\u003e in top condition.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePrecision Levelling:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eConfirmed for even water lines.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHydraulic Integrity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll 40 jets and Whirlpool valves tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eElectrical Certification:\u003c\/strong\u003e\u003cspan\u003e Connection verified and safety-tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eUser Education:\u003c\/strong\u003e\u003cspan\u003e Topside controls and chemical basics explained.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCleanliness:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll transit packaging removed from the site.\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Cove Spas Encore SE\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Encore SE | 10-Year Structural \u0026amp; 3-Year Equipment Guarantee\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Encore SE is engineered by Nordic Hot Tubs to be one of the most durable spas on the global market. Its unique \u003c\/span\u003e\u003cspan\u003eHigh-Density Polyethene (HDPE)\u003c\/span\u003e\u003cspan\u003e construction allows us to offer a robust multi-tier warranty that reflects its \"indestructible\" reputation.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Tiered Warranty Coverage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e10-Year Structural \u0026amp; Shell Warranty:\u003c\/span\u003e\u003cspan\u003e * Covers the \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e (HDPE) against water loss due to defects in material or workmanship. Unlike standard acrylic shells, HDPE has a much higher tensile strength and is guaranteed not to crack, peel, or delaminate for a full decade.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e10-Year Permawood™ Cabinet Warranty:\u003c\/span\u003e\u003cspan\u003e * The Charcoal cabinetry is guaranteed against rot, corrosion, or fungal decay for 10 years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e3-Year Equipment \u0026amp; Controls Warranty:\u003c\/span\u003e\u003cspan\u003e * Covers all major internal components, including the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e2kW stainless steel heater\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eTopside Control Pad\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e3-Year No-Leak Plumbing Warranty:\u003c\/span\u003e\u003cspan\u003e * Specifically covers leaks from internal pipework, jet fittings, and bonded joints.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e1-Year Other Components:\u003c\/span\u003e\u003cspan\u003e * Covers the \u003c\/span\u003e\u003cspan\u003eLED system\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eWaterfall\u003c\/span\u003e\u003cspan\u003e mechanisms.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Conditions for Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your 10-year protection remains valid, the following owner responsibilities must be maintained:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eElectrical Compliance:\u003c\/span\u003e\u003cspan\u003e The warranty is only valid if the spa was connected to a certified \u003c\/span\u003e\u003cspan\u003e20 Amp\u003c\/span\u003e\u003cspan\u003e supply as per our Technical Brief. Damage caused by \"brownouts,\" incorrect wiring, or the use of extension leads is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eChemical Balance:\u003c\/span\u003e\u003cspan\u003e While the shell is chemically resistant, prolonged exposure to extreme pH levels (below 7.0 or above 7.8) can damage internal pump seals and the heater element. Regular water testing is required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eThe \"Air-Lock\" Rule:\u003c\/span\u003e\u003cspan\u003e Damage to the pump or heater caused by running the spa without water (Dry Fire) or failing to purge air during a water change is considered user-error and is not covered under the 3-year equipment tier.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eFrost Protection:\u003c\/span\u003e\u003cspan\u003e During winter, the spa must either remain powered (to allow the auto-filtration\/heating to prevent freezing) or be professionally winterised (drained and lines blown clear). Damage caused by frozen pipework is excluded.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Professional Support \u0026amp; Service\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eService Requests:\u003c\/span\u003e\u003cspan\u003e In the event of a fault, please provide your original purchase invoice and a photo\/video of the issue.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAccess:\u003c\/span\u003e\u003cspan\u003e For any equipment repairs, the owner must ensure the service panels remain accessible. If the spa has been \"decked-in,\" the owner is responsible for providing access to the internal components for our technicians.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eTransferability:\u003c\/span\u003e\u003cspan\u003e This warranty is provided to the original purchaser. Please contact us regarding transfer options if you sell your property.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Summary Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eStructural Integrity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eGuaranteed for 10 Years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eCabinetry:\u003c\/strong\u003e\u003cspan\u003e Guaranteed for 10 Years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePumps \u0026amp; Heater:\u003c\/strong\u003e\u003cspan\u003e Guaranteed for 3 Years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing Seals:\u003c\/strong\u003e\u003cspan\u003e Guaranteed for 3 Years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eNorthern Lights LED:\u003c\/strong\u003e\u003cspan\u003e Guaranteed for 1 Year.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Cove spas. Because these are specialised wellness products, often prepared or configured to order, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Special orders are prepared specifically to your requirements and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e Cove hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and, where applicable, configured to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for production or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once a special order has been confirmed for manufacture or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return of special orders or hot tubs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2018-cove-spas-manual.pdf?v=1785234161\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eCove Spas Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Cove Spas","offers":[{"title":"Default Title","offer_id":57836550488396,"sku":null,"price":8493.96,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/CoveSpasEncoreSE1watermark.jpg?v=1784704559","url":"https:\/\/balancerecovery.co.uk\/products\/cove-spas-encore-se-6-person-professional-grade-hot-tub","provider":"Balance Recovery","version":"1.0","type":"link"}