{"product_id":"cove-retreat-5-person-professional-holiday-park-hot-tub","title":"Cove Retreat | 5-Person Professional Holiday Park Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Retreat | 5-Person Professional Holiday Park Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eCove Retreat\u003c\/span\u003e\u003cspan\u003e is the 2026 industry benchmark for holiday park operators and luxury rental owners. Manufactured in Michigan, USA, by Nordic Hot Tubs, the Retreat is engineered for the rigours of commercial use while delivering a high-end guest experience. Its \u003c\/span\u003e\u003cspan\u003e203cm x 177cm\u003c\/span\u003e\u003cspan\u003e footprint is optimised for space efficiency without sacrificing comfort, featuring deep bucket seats and a versatile bench for the signature \u003c\/span\u003e\u003cspan\u003eDTS™ (Dual Therapy System)\u003c\/span\u003e\u003cspan\u003e whirlpool effect.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnlike residential spas, the Retreat is built with a \u003c\/span\u003e\u003cspan\u003eNordic Permashell™ HDPE\u003c\/span\u003e\u003cspan\u003e body—a high-density material that is chemically resistant and impact-proof, making it ideal for the frequent chemical dosing and back-to-back guest turnarounds required in professional settings. With integrated \u003c\/span\u003e\u003cspan\u003eNorthern Lights LED\u003c\/span\u003e\u003cspan\u003e aesthetics and a high-performance \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e, it is a robust revenue-generator for any holiday park.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Cove Retreat is the 2026 Holiday Park Choice:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. HSG282 Compliance \u0026amp; Operator Safety\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the 2026 rental market, compliance is not optional. The Cove Retreat is designed to simplify park management:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTamper-Proof Logic:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe 4-button topside control is intuitive for guests but allows operators to lock out critical filtration and heating settings, preventing accidental downtime.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRapid Turnaround Engineering:\u003c\/strong\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003e1,060-litre volume\u003c\/span\u003e\u003cspan\u003e is balanced for fast draining and reheating, ensuring your maintenance team can meet strict check-in windows.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone Sanitation:\u003c\/strong\u003e\u003cspan\u003e Included as standard to reduce chemical demand and maintain pristine water clarity, even under high bather loads.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Indestructible Nordic Permashell™ Construction\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDurability is the primary ROI factor for holiday park assets:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDeep-Pigmented HDPE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Shadow Shell colour is embedded throughout the material. It cannot delaminate, crack, or fade, and its textured \u003c\/span\u003e\u003cspan\u003enon-skid lavender finish\u003c\/span\u003e\u003cspan\u003e provides essential safety for guests.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePermawood™ Cabinet:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Charcoal cabinet is zero-maintenance and UV-stabilised, backed by a \u003c\/span\u003e\u003cspan\u003e10-year warranty\u003c\/span\u003e\u003cspan\u003e against the elements.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDTS™ Whirlpool Therapy:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eNordic’s exclusive system provides a whole-body \"circular massage\" that guests love, offering a point of difference from standard directional jet tubs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Integrated Guest Amenities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNorthern Lights LED Suite:\u003c\/strong\u003e\u003cspan\u003e Includes a multi-point interior system and backlit features to create a premium nighttime ambience, driving \"Instagrammable\" guest reviews.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAll-Weather Insulation:\u003c\/strong\u003e\u003cspan\u003e Fitted with standard foam plus a \u003c\/span\u003e\u003cspan\u003e2.5” Insulation Blanket\u003c\/span\u003e\u003cspan\u003e, specifically designed to keep running costs low in exposed coastal or highland park environments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafety Cover:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEvery unit is supplied with a high-density, tapered thermal cover to lock in heat and provide a secure barrier when the tub is not in use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eCove Retreat: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"133\"\u003e \u003ccol width=\"331\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Retreat \/ Hydropool Devon\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Adults (Bucket Seats + Bench)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e203cm x 177cm x 83cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e28 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Nordic Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,060 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.5 HP (BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone Generator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e180 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Requirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Cove Retreat is rated for a \u003c\/span\u003e\u003cspan\u003e2230V\/ 20A\u003c\/span\u003e\u003cspan\u003e supply. For holiday parks, we recommend a dedicated fused spur with an \u003c\/span\u003e\u003cspan\u003eIP65 45A rotary isolator switch\u003c\/span\u003e\u003cspan\u003e placed at least 2m from the tub. This allows for full performance of the heater even while the pump is on its high-speed setting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eGround Prep:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMust be sited on a level, weight-bearing base (min. 1,500kg load capacity).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-weight: bold;\" dir=\"ltr\"\u003e\u003cstrong\u003eWarranty for Business:\u003c\/strong\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eLifetime\u003c\/span\u003e\u003cspan\u003e on the Permashell™ Shell\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e10 Years\u003c\/span\u003e\u003cspan\u003e on the Permawood™ Cabinet\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e5 Years\u003c\/span\u003e\u003cspan\u003e on the Stainless Steel Heater\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e3 Years\u003c\/span\u003e\u003cspan\u003e on Electrical Components \u0026amp; No-Leak Guarantee\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003eSpecifications For Cove Retreat Hot Tub\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"133\"\u003e \u003ccol width=\"331\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Retreat \/ Hydropool Devon\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Adults (Bucket Seats + Bench)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e203cm x 177cm x 83cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e28 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Nordic Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,060 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.5 HP (BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone Generator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e180 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide: Cove Retreat\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Retreat | 5-Person Space-Saving Therapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Access Video:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Cove Retreat has a width of \u003c\/span\u003e\u003cspan\u003e177cm\u003c\/span\u003e\u003cspan\u003e and a length of \u003c\/span\u003e\u003cspan\u003e203cm\u003c\/span\u003e\u003cspan\u003e. While it is more compact than the Encore SE, we still require a walkthrough video from the kerbside to your installation base.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Metrics:\u003c\/strong\u003e\u003cspan\u003e With a depth of \u003c\/span\u003e\u003cspan\u003e83cm\u003c\/span\u003e\u003cspan\u003e, this tub is designed to pass through many standard side gates that larger square tubs cannot. Please note any tight corners or overhanging meters\/pipes in your video.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Limited Access? (Please Read)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eDue to its rectangular shape, the Retreat is often easier to manoeuvre on its side. However, if your path is narrower than \u003c\/span\u003e\u003cspan\u003e880mm\u003c\/span\u003e\u003cspan\u003e (83cm depth + 50mm buffer), a crane or hiab may be required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eResponsibility:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf a crane is needed, the customer must arrange this with a local provider. We can liaise with your chosen crane operator to ensure the lift timing matches our arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eYour Retreat is manufactured by \u003c\/span\u003e\u003cspan\u003eNordic Hot Tubs in Michigan, USA\u003c\/span\u003e\u003cspan\u003e. We prepare each unit with the \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e—a matte-finish HDPE shell that is virtually indestructible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePre-Delivery QC:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe verify the \u003c\/span\u003e\u003cspan\u003e28-jet configuration\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eintegrated Ozonator\u003c\/span\u003e\u003cspan\u003e to ensure your holiday-park-ready spa is 100% operational upon arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce your Retreat clears its final check, we will contact you to book an all-day delivery slot. Our team will call you roughly one hour before arrival to ensure you are ready for the installation.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e\u003cspan\u003e You must provide a level, solid base (concrete, paving, or reinforced decking).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eClearances:\u003c\/strong\u003e\u003cspan\u003e * \u003c\/span\u003e\u003cspan\u003eWidth:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e880mm\u003c\/span\u003e\u003cspan\u003e for side-entry transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHeight:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e2230mm\u003c\/span\u003e\u003cspan\u003e when the tub is on its side for transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWeight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eTotal filled weight is approximately \u003c\/span\u003e\u003cspan\u003e1,240kg\u003c\/span\u003e\u003cspan\u003e. Ensure your base is rated for this load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply (20 Amp Specification)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Retreat is engineered for performance. To ensure the heater stays on while you enjoy the high-speed jets, a dedicated supply is required.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Requirement:\u003c\/strong\u003e\u003cspan\u003e A \u003c\/span\u003e\u003cspan\u003e20 Amp \/ 230V\u003c\/span\u003e\u003cspan\u003e dedicated circuit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIsolator Switch:\u003c\/strong\u003e\u003cspan\u003e You must have a qualified electrician install an \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof rotary isolator\u003c\/span\u003e\u003cspan\u003e 2 to 3 metres from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCable Prep\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Ensure a \u003c\/span\u003e\u003cspan\u003e5-metre tail\u003c\/span\u003e\u003cspan\u003e of SWA cable is ready at the isolator for our team to make the final connection to the spa's control box.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertification:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll work must meet \u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water Supply \u0026amp; Drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEnsure a hose can reach the tub (Volume: \u003c\/span\u003e\u003cspan\u003e1,060 Litres\u003c\/span\u003e\u003cspan\u003e).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePosition the tub so the cabinet drain is accessible for your quarterly water changes.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, our team will offload the unit. Please inspect the \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003ePermawood™ Cabinet\u003c\/span\u003e\u003cspan\u003e immediately. Any issues must be noted within 24 hours.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \u0026amp; Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Professional Touch:\u003c\/strong\u003e\u003cspan\u003e We will position the tub, fit the entry steps, and install the \u003c\/span\u003e\u003cspan\u003einsulated hard cover\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFeature Walkthrough:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will demonstrate the \u003c\/span\u003e\u003cspan\u003eCove Backlit LED Waterfall\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eNorthern Lights™ LED system\u003c\/span\u003e\u003cspan\u003e, ensuring you know how to set the mood for your first soak.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDTS™ Whirlpool Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will test the \u003c\/span\u003e\u003cspan\u003e28-jet array\u003c\/span\u003e\u003cspan\u003e, specifically the \u003c\/span\u003e\u003cspan\u003eDual Therapy System,\u003c\/span\u003e\u003cspan\u003e which provides both targeted back massage and a high-volume whirlpool therapy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFill \u0026amp; Fire:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce filled, we verify the \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e is engaging.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Spa \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour Retreat is built to last. For support regarding the \u003c\/span\u003e\u003cspan\u003eSmart Life App\u003c\/span\u003e\u003cspan\u003e or water maintenance, our expert team is always available.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"132\"\u003e \u003ccol width=\"198\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Adults (Bench Style)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e28 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e203cm x 177cm x 83cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,060 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Cove Retreat\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 20 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eCove Retreat\u003c\/span\u003e\u003cspan\u003e is commissioned and heating is on the day of delivery, the following electrical specifications must be met. This work must be completed by a qualified electrician before our installation team arrives.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eImportant:\u003c\/span\u003e\u003cspan\u003e Our team will perform the final connection from your isolator to the spa. However, we cannot install the primary circuit, the breaker, or the rotary isolator itself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The Specification (The 20 Amp Standard)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Cove Retreat utilises a powerful 2-speed pump and a \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e. A dedicated 20 Amp supply ensures that your water temperature remains stable even when the hydrotherapy jets are running on high speed.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"344\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRequirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e20 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (To handle the 2-speed pump start-up)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e30mA RCD protection at the consumer unit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Customer Responsibilities: Site Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure your electrician has completed these three steps before the delivery date:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Rotary Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety, this must be located between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e away from the hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e Your electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core 4mm² or 6mm² SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRequired Length:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease leave \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator. Our team will route this through the Retreat's cabinet to the internal control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCertification\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Upon completion, your electrician should provide a \u003c\/span\u003e\u003cspan\u003eMinor Works Certificate\u003c\/span\u003e\u003cspan\u003e. Our team will need to verify that the supply is safe before connecting the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Why a Dedicated Circuit is Required\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Cove Retreat must not be connected to a standard household \"ring main\" or via an extension lead.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eContinuous Load\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e At peak performance, the Retreat draws more current than a standard 13A socket is designed to handle over long periods.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEfficiency:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA dedicated circuit prevents the breaker from tripping when the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e, heater, and high-speed jets are all active simultaneously.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Arrival Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf our team arrives and the electrical supply is not ready or does not meet these safety standards:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eWe will position the spa and install accessories (steps\/cover).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eWe will not make the electrical connection.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe spa will remain empty, and a second \"Commissioning Visit\" fee may be charged to return once the electrics are finalised.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eElectrician's Checklist (For your Contractor)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e Dedicated 20 Amp \/ 230V circuit installed.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eType C Breaker and 30mA RCD fitted.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e IP65 Rotary Isolator positioned 2-3m from the spa.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e5-metre SWA \"tail\" provided from the isolator for our team to connect.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e All work certified to BS 7671 \/ Part P regulations.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Cove Retreat\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Retreat | 5-Person Space-Saving Therapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that the compact footprint and specialised \u003c\/span\u003e\u003cspan\u003ePermashell™\u003c\/span\u003e\u003cspan\u003e finish of the Cove Retreat are managed with the highest professional standards during your installation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Site Assessment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Precision Path:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUpon arrival, our team will verify the transit route. Because the Retreat is \u003c\/span\u003e\u003cspan\u003e177cm wide\u003c\/span\u003e\u003cspan\u003e, it often allows for more flexible manoeuvring than larger square models. We use specialised upright dollies to navigate the unit to your prepared base with millimetre precision.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProperty Respect:\u003c\/strong\u003e\u003cspan\u003e We prioritise the protection of your home and garden. The \u003c\/span\u003e\u003cspan\u003eNordic Permawood™ Cabinet\u003c\/span\u003e\u003cspan\u003e is handled using professional-grade lifting equipment to ensure it is placed perfectly without any contact with the ground or surrounding structures.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Expert Positioning \u0026amp; Ergonomics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Calibration:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will check that your base is perfectly level. For a rectangular spa like the Retreat, a level surface is vital to ensure the \u003c\/span\u003e\u003cspan\u003eback-lit waterfall\u003c\/span\u003e\u003cspan\u003e flows evenly and the water level remains consistent across the seating bench.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStrategic Orientation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will help you decide on the best orientation for the \u003c\/span\u003e\u003cspan\u003e4-button Topside Control Pad\u003c\/span\u003e\u003cspan\u003e, ensuring it is easily accessible from your house and positioned to maximise your view while soaking.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Connection \u0026amp; Safety\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertified Integration:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur technicians will connect the Retreat to your pre-installed \u003c\/span\u003e\u003cspan\u003e20 Amp\u003c\/span\u003e\u003cspan\u003e supply. We handle the internal wiring into the control system, ensuring all connections are torque-tested and the entry points are weather-sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eComponent Check:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBefore energising the system, we perform a safety audit of the \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e connections to ensure everything is secure following transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Hydraulic Setup \u0026amp; The \"Deep-Prime\" Fill\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEliminating Air Locks:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe fill the Retreat's \u003c\/span\u003e\u003cspan\u003e1,060-litre\u003c\/span\u003e\u003cspan\u003e tank directly through the filter housing. This \"Deep-Prime\" method forces air out of the \u003c\/span\u003e\u003cspan\u003e28 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e and the heater manifold, preventing common startup errors and ensuring immediate performance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone Verification:\u003c\/strong\u003e\u003cspan\u003e We verify that the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozone system\u003c\/span\u003e\u003cspan\u003e is correctly primed and ready to begin sanitising your water from the moment the pump starts.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; Demonstration\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDTS™ System Activation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will activate the pump to test the \u003c\/span\u003e\u003cspan\u003eDual Therapy System (DTS™)\u003c\/span\u003e\u003cspan\u003e. We'll show you how to toggle between the targeted back-massage jets and the high-volume whirlpool therapy that Nordic spas are famous for.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAmbience Setup:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur team will demonstrate the \u003c\/span\u003e\u003cspan\u003eNorthern Lights™ LED system\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eBack-lit Waterfall\u003c\/span\u003e\u003cspan\u003e, helping you customise the lighting to suit your garden's aesthetic.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eUser Training:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will walk you through the control panel, showing you how to set your filtration cycles and lock the temperature for maximum efficiency.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003e6. Final Handover \u0026amp; Site Restoration\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eClean Site Guarantee:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe remove all transit packaging, protective wrap, and pallet materials. Your garden will be left clean and ready for you to enjoy your new spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eInitial Water Treatment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We will add the initial \"start-up\" chemicals and explain how the \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e texture makes the tub easier to maintain compared to standard smooth acrylics.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOur Installation Completion Checklist\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStructural Levelling:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eVerified for perfect water-line alignment.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydraulic Integrity:\u003c\/strong\u003e\u003cspan\u003e DTS™ system and all 28 jets tested at high speed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Safety:\u003c\/strong\u003e\u003cspan\u003e Connection to 20A supply verified and sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting \u0026amp; Water Features:\u003c\/strong\u003e\u003cspan\u003e Northern Lights and Waterfall tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDocumentation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUser manuals provided and basic operation explained.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Cove Retreat\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Retreat | 5-Person Space-Saving Therapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Cove Retreat is manufactured in Michigan, USA, by Nordic Hot Tubs—a brand synonymous with durability. Because the Retreat is built with a specialised HDPE shell and high-grade components, it carries a comprehensive warranty package designed for long-term peace of mind in both domestic and holiday park environments.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Tiered Warranty Coverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLimited Lifetime Permashell™ Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e *\u003c\/strong\u003e The \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e (HDPE) is guaranteed against water loss due to defects in material and workmanship for the lifetime of the original purchaser. This textured, non-skid surface is engineered to be virtually indestructible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e10-Year Permawood™ Cabinet Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e * \u003c\/strong\u003eThe \u003c\/span\u003e\u003cspan\u003eNordic Permawood™\u003c\/span\u003e\u003cspan\u003e cabinet is guaranteed against rot, corrosion, or fungal decay for a full decade, ensuring your spa looks as good in year ten as it did on day one.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Heater Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e *\u003c\/strong\u003e The \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e is protected for five years against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e3-Year Electrical Components Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e *\u003c\/strong\u003e Covers the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003e4-button topside control pad\u003c\/span\u003e\u003cspan\u003e, and the internal control system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e3-Year No-Leak Plumbing Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e * \u003c\/strong\u003eCovers all internal pipework and jet fittings against leaks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e1-Year Luxury Amenities:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e * \u003c\/strong\u003eCovers the \u003c\/span\u003e\u003cspan\u003eNorthern Lights™ LED system\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eBacklit Waterfall\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Conditions for Warranty Validation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your comprehensive protection remains active, the following standards must be adhered to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertified Connection:\u003c\/strong\u003e\u003cspan\u003e The warranty is valid only when the spa is connected to a dedicated \u003c\/span\u003e\u003cspan\u003e20 Amp\u003c\/span\u003e\u003cspan\u003e supply as specified in our Technical Brief. Damage resulting from incorrect voltage, power surges, or non-certified electrical work is excluded.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChemical Balance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWhile the \u003c\/span\u003e\u003cspan\u003ePermashell™\u003c\/span\u003e\u003cspan\u003e is highly resistant to staining and chemicals, the water must be kept within balanced parameters (pH 7.0–7.8). Excessive chemical use that causes corrosion to internal seals or the heater element may void the equipment tier.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFreeze Protection:\u003c\/strong\u003e\u003cspan\u003e If the spa is located in a cold climate and is not in use during winter, it must be either kept powered on (to utilise the automatic anti-frost logic) or professionally winterised. Damage caused by frozen water in the plumbing lines is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Care:\u003c\/strong\u003e\u003cspan\u003e The textured \"Lavant\" finish of your Nordic shell should be cleaned with approved non-abrasive cleaners. The use of household scourers or harsh solvents will void the shell's aesthetic guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e3. Claims \u0026amp; Technical Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDocumentation:\u003c\/strong\u003e\u003cspan\u003e Please retain your original purchase invoice. To initiate a support request, we require the spa's serial number (found on the ID plate) and a brief description of the issue.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccess Requirements:\u003c\/strong\u003e\u003cspan\u003e If the spa is built into decking or a gazebo, the owner must ensure the service panels remain accessible for our technicians. Our warranty covers the repair of the unit, but does not cover the cost of removing permanent landscaping to gain access.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWarranty Summary Checklist\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePermashell™:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eLimited Lifetime Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCabinetry:\u003c\/strong\u003e\u003cspan\u003e 10-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e5-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectronics \u0026amp; Pumps:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e3-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing (No-Leak):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e3-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Cove spas. Because these are specialised wellness products, often prepared or configured to order, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Special orders are prepared specifically to your requirements and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e Cove hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and, where applicable, configured to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for production or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once a special order has been confirmed for manufacture or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return of special orders or hot tubs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2018-cove-spas-manual.pdf?v=1785234161\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eCove Spas Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Cove Spas","offers":[{"title":"Default Title","offer_id":57836577292620,"sku":null,"price":7534.44,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/3_65.png?v=1785235774","url":"https:\/\/balancerecovery.co.uk\/products\/cove-retreat-5-person-professional-holiday-park-hot-tub","provider":"Balance Recovery","version":"1.0","type":"link"}