{"product_id":"celsium-benas-ex-wood-fired-hot-tub-external-stove","title":"Celsium Benas EX  — Wood-Fired Hot Tub (External Stove)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Celsium Benas EX is a Premium Wood Fired Hot Tub with an External Heater — an Authentic Wood Burning Hot Tub For off-Grid Soaking in The Garden.\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOff-Grid Wood-Fired Soaking\u003c\/span\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003eCelsium Benas EX \u003c\/span\u003e\u003cspan\u003e is a classic round outdoor \u003c\/span\u003e\u003cspan\u003ewood fired hot tub\u003c\/span\u003e\u003cspan\u003e that heats by wood fire alone, with no electricity required to warm the water. As a true off-grid \u003c\/span\u003e\u003cspan\u003ewood burning hot tub\u003c\/span\u003e\u003cspan\u003e, it brings the ritual of a crackling fire and deep, steaming water to your garden or terrace — a shared, screen-free way to relax, unwind and reconnect after a demanding day. Suited to gardens and terraces, it is delivered fully pre-assembled and ready to position, fill and fire.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe External Premium Stove\u003c\/span\u003e\u003cspan\u003e What sets the Benas EX apart is its \u003c\/span\u003e\u003cspan\u003eexternal heater\u003c\/span\u003e\u003cspan\u003e. Mounting the premium wood-fired stove outside the tub frees the entire interior for bathers, so this \u003c\/span\u003e\u003cspan\u003eexternal heater hot tub\u003c\/span\u003e\u003cspan\u003e seats more people in the same diameter than an internal-stove design. The stove is built from \u003c\/span\u003e\u003cspan\u003emarine-grade AISI 304 stainless steel\u003c\/span\u003e\u003cspan\u003e as standard for corrosion resistance and a long service life, with an \u003c\/span\u003e\u003cspan\u003eAISI 316 stainless steel\u003c\/span\u003e\u003cspan\u003e upgrade available for salt, chlorine or coastal conditions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHygienic Liner \u0026amp; Insulated Body\u003c\/span\u003e\u003cspan\u003e Inside, a smooth, hygienic liner — \u003c\/span\u003e\u003cspan\u003efibreglass as standard\u003c\/span\u003e\u003cspan\u003e, or an upgraded \u003c\/span\u003e\u003cspan\u003eacrylic\u003c\/span\u003e\u003cspan\u003e liner with a choice of solid and marble finishes — is easy to clean and gentle to sit in. It sits within an \u003c\/span\u003e\u003cspan\u003einsulated body\u003c\/span\u003e\u003cspan\u003e that retains heat for longer, more comfortable soaks and helps the water hold temperature between sessions, especially when paired with the optional thermo-leather cover.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTwo Sizes \u0026amp; Fast Warm-Up\u003c\/span\u003e\u003cspan\u003e The Benas EX comes in \u003c\/span\u003e\u003cspan\u003etwo sizes\u003c\/span\u003e\u003cspan\u003e to match your group and space: Ø 2 m (seats 5–7) or Ø 2.25 m (seats 7–9). Despite its generous capacity, this \u003c\/span\u003e\u003cspan\u003egarden hot tub\u003c\/span\u003e\u003cspan\u003e reaches a comfortable soaking temperature in around \u003c\/span\u003e\u003cspan\u003e1.5–2 hours\u003c\/span\u003e\u003cspan\u003e, so a spontaneous evening soak is well within reach.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeather-Resistant Exteriors \u0026amp; Celsium Steps\u003c\/span\u003e\u003cspan\u003e The exterior is finished for British weather in natural wood or low-maintenance WPC, with timber upgrades including \u003c\/span\u003e\u003cspan\u003eSpruce\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eShou Sugi Ban\u003c\/span\u003e\u003cspan\u003e (burnt spruce), \u003c\/span\u003e\u003cspan\u003eThermo Pine\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eWPC\u003c\/span\u003e\u003cspan\u003e for a striking, durable look. Branded \u003c\/span\u003e\u003cspan\u003eCelsium steps\u003c\/span\u003e\u003cspan\u003e are included as standard for safe, easy access, and adjustable RGB LED lighting is available to set the mood for evening soaks.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWellness Use \u0026amp; Base Requirements\u003c\/span\u003e\u003cspan\u003e Used as part of a wellness routine, a warm soak in the Benas EX helps ease tired muscles, decompress after a long day and wind down before sleep — and pairs naturally with cold immersion or a sauna for contrast therapy. The tub needs a solid, level, load-bearing base able to support the filled weight (water alone adds roughly 1,000–1,400 kg depending on size), plus a stable position for the external stove. The Benas EX is \u003c\/span\u003e\u003cspan\u003eCE certified\u003c\/span\u003e\u003cspan\u003e, and because every unit is made to order you choose the size, liner, exterior finish and accessories to suit your space and routine.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Round wood-fired hot tub with external stove\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5–7 people (Ø 2 m) \/ 7–9 people (Ø 2.25 m)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDiameter\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2.0 m (185 cm inner) or 2.25 m (200 cm inner) · \u003c\/span\u003e\u003cspan\u003eWater capacity:\u003c\/span\u003e\u003cspan\u003e ~1,000 L \/ ~1,400 L\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeight\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 0.85 m · \u003c\/span\u003e\u003cspan\u003eDepth:\u003c\/span\u003e\u003cspan\u003e 0.95 m · \u003c\/span\u003e\u003cspan\u003eWarm-up:\u003c\/span\u003e\u003cspan\u003e approx. 1.5–2 hours\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStove\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e External premium, AISI 304 stainless steel (AISI 316 optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLiner\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Fibreglass (standard); acrylic optional, with colour\/marble finishes\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eExterior\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Natural wood (Spruce) \/ WPC weather-resistant finish; Shou Sugi Ban \/ Thermo Pine \/ WPC optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulated Body\u003c\/strong\u003e · CE certified · Celsium steps included\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e None required to heat (wood-fired)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2 years (Celsium Wellness)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications of Celsium Benas EX\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Round wood-fired hot tub with external stove\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5–7 people (Ø 2 m) \/ 7–9 people (Ø 2.25 m)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDiameter\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2.0 m or 2.25 m · \u003c\/span\u003e\u003cspan\u003eWater capacity:\u003c\/span\u003e\u003cspan\u003e ~1,000 L \/ ~1,400 L\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeight\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 0.85 m · \u003c\/span\u003e\u003cspan\u003eWarm-up:\u003c\/span\u003e\u003cspan\u003e approx. 1.5–2 hours\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStove\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e External premium, AISI 304 stainless steel\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLiner\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Fibreglass (standard); acrylic optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eExterior\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Natural wood \/ WPC weather-resistant finish; Shou Sugi Ban \/ Thermo Pine optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulated body\u003c\/strong\u003e · CE certified · Celsium steps included\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e None required to heat (wood-fired)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2 years (Celsium Wellness)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Celsium Hot Tub Experience Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Celsium range represents the pinnacle of Nordic-inspired outdoor wellness. Because each hot tub is made to order to your chosen specification, we follow a meticulous process to ensure your delivery and set-up are seamless and transparent. Below is the step-by-step journey from your initial order to your first soak.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Consultation, Place Your Order \u0026amp; Site Assessment Your journey begins with choosing your Benas EX — size (Ø 2 m or Ø 2.25 m), liner, exterior finish and accessories. We invite you to schedule a personalised consultation with our specialist team to discuss your project.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eProactive Logistics\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Before your hot tub enters production, we consult our \"last-mile\" delivery team to verify property access and site details, as the Benas EX is delivered fully assembled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBespoke Confirmation:\u003c\/strong\u003e\u003cspan\u003e Once we're confident the site is accessible and the specification is correct, your order is officially logged.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Handcrafted Production Celsium hot tubs are handcrafted to order, not mass-produced.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Timeline\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Due to the bespoke nature, the production lead time is approximately 6 weeks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTotal Lead Time\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With an additional ~2 weeks for secure transit and delivery coordination, the total journey from order to doorstep is approximately 8 weeks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Delivery (Fully Pre-Assembled)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eComplimentary Delivery:\u003c\/strong\u003e Delivery to your kerbside is free of charge across UK Mainland.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePre-Assembled:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUnlike our flat-pack saunas, the Benas EX arrives complete and ready to use — no on-site build required. A forklift or crane may be needed for unloading and positioning depending on access; we can help coordinate this.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Preparation Checklist (Pre-Delivery)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eProvide a solid, level base able to support the tub plus the \"live load\" of water and occupants, and a stable position for the external stove. Water alone adds roughly 1,000–1,400 kg depending on size, so a reinforced concrete pad, slab or structurally rated base is essential, and it must be perfectly level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eNo Electrical Supply Required to Heat\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The Benas EX is wood-fired, so no mains hook-up is needed to warm the water. If you add optional RGB LED lighting, arrange a suitable low-voltage supply with a qualified electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStove Clearances \u0026amp; Ventilation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePosition the external stove with safe clearances and keep combustibles clear — we'll provide the guidance for your build.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Delivery \u0026amp; Inspection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePalletised, Pre-Assembled Arrival:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour hot tub arrives securely palletised and weather-wrapped, fully assembled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eKerbside delivery is standard; where access permits, our crew helps position the tub as close to its final location as possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 24-Hour Rule:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOn delivery, inspect the tub carefully. To maintain warranty eligibility, any damage must be reported within 24 hours.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Positioning, Filling \u0026amp; First Fire\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePosition \u0026amp; Fill:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSet the tub and external stove on the prepared, level base and fill with clean water.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFirst Fire:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eLight the external stove; the water reaches a comfortable temperature in around 1.5–2 hours. Never light the stove without water circulating.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater Care:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMaintain water quality with appropriate treatment, keep the optional cover on between soaks to retain heat, and drain down in hard frost if not in use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Aftercare \u0026amp; Ongoing Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAftercare:\u003c\/strong\u003e\u003cspan\u003e Periodically clean the liner and inspect the stove and timber exterior; re-treat natural timber as needed for your local climate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOngoing Support:\u003c\/strong\u003e\u003cspan\u003e As your dedicated reseller, we're here for the long haul — contact us anytime for accessories, maintenance advice or technical assistance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eHeater Information\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Benas EX is heated by an \u003c\/span\u003e\u003cspan\u003eexternal, wood-fired premium stove\u003c\/span\u003e\u003cspan\u003e, mounted outside the tub so the full interior stays free for bathers. It is built from \u003c\/span\u003e\u003cspan\u003eAISI 304 stainless steel as standard\u003c\/span\u003e\u003cspan\u003e, with an \u003c\/span\u003e\u003cspan\u003eAISI 316 stainless steel\u003c\/span\u003e\u003cspan\u003e upgrade available for enhanced corrosion resistance in salt, chlorine or coastal conditions. An optional \u003c\/span\u003e\u003cspan\u003e90° stove-connection (flue) kit\u003c\/span\u003e\u003cspan\u003e is available to route the chimney to suit your installation. From a cold start, the stove warms the water to a comfortable soaking temperature in approximately \u003c\/span\u003e\u003cspan\u003e1.5–2 hours\u003c\/span\u003e\u003cspan\u003e, depending on size, starting water temperature and conditions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe wood-fired stove's kW heat output is not published by Celsium.\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e[confirm]\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSafe Operation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNever light the stove without water\u003c\/span\u003e\u003cspan\u003e in the tub covering the heater — firing it dry can cause serious damage and is unsafe.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eKeep combustibles clear\u003c\/span\u003e\u003cspan\u003e of the stove and flue at all times, and observe safe clearances from fences, structures and overhanging foliage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eSet the external stove on a stable, non-combustible footing, and supervise it while lit; keep children and pets at a safe distance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull operating and water-care guidance is supplied with your Benas EX .\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOptional Electric Heating \u0026amp; Equipment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Benas EX is wood-fired and needs no electricity to heat. For faster heating, or to top up the temperature without lighting the stove, Celsium offers an \u003c\/span\u003e\u003cspan\u003eoptional electric water heater in 3 kW, 6 kW or 9 kW\u003c\/span\u003e\u003cspan\u003e ratings as an add-on to the wood stove (this requires a suitable mains supply — see \u003c\/span\u003e\u003cspan\u003eElectrical Supply\u003c\/span\u003e\u003cspan\u003e). Further optional, electrically powered equipment includes a \u003c\/span\u003e\u003cspan\u003ehydro massage system (1.1 kW)\u003c\/span\u003e\u003cspan\u003e, an \u003c\/span\u003e\u003cspan\u003eair bubble massage system (0.7 kW)\u003c\/span\u003e\u003cspan\u003e, an \u003c\/span\u003e\u003cspan\u003eantibacterial UV lamp\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003ewater filtration\u003c\/span\u003e\u003cspan\u003e (sand-filter options). These are configured at the time of order; none are fitted unless selected.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003eElectrical Supply \u0026amp; Installation Requirements — Celsium Benas X\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e The external stove heats the water by wood fire alone, so there is no mains hook-up and no running cost to warm your hot tub.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you add optional electrics, a suitable supply is required.\u003c\/span\u003e\u003cspan\u003e Any of the optional, electrically powered features below need a suitable mains electrical supply, designed and installed by a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e to current UK standards — a dedicated circuit, RCD protection, and full compliance with \u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e (the IET Wiring Regulations) — using outdoor-rated, weatherproof components appropriate to an outdoor installation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOptional electrics that require a supply:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRGB LED lighting\u003c\/span\u003e\u003cspan\u003e (low-voltage)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOptional electric water heater\u003c\/span\u003e\u003cspan\u003e — 3 kW, 6 kW or 9 kW (add-on for faster or top-up heating)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHydro massage system\u003c\/span\u003e\u003cspan\u003e (1.1 kW) and\/or \u003c\/span\u003e\u003cspan\u003eair bubble massage system\u003c\/span\u003e\u003cspan\u003e (0.7 kW)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAntibacterial UV lamp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWater filtration\u003c\/span\u003e\u003cspan\u003e (sand-filter system)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCelsium does not publish the voltage\u003c\/strong\u003e, phase, amperage or circuit rating for the optional electric water heater or the massage\/UV\/filtration equipment; the exact supply requirement should be confirmed with Celsium and specified by your electrician before installation.\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePlease note\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The Benas EX does \u003c\/span\u003e\u003cspan\u003enot\u003c\/span\u003e\u003cspan\u003e include or offer a heat pump or chiller. It is a wood-fired hot tub; where additional or electric heating is wanted, the options are the \u003c\/span\u003e\u003cspan\u003eelectric water heater (3 \/ 6 \/ 9 kW)\u003c\/span\u003e\u003cspan\u003e and the massage, UV and filtration equipment listed above — not a heat pump or chiller. (Celsium's separate electric dual-temperature product is a different model and is not part of the Benas EX range.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eDelivery and Installation Protocol for the Celsium Benas EX\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eProactive Logistics \u0026amp; Lead Times We ensure all logistical hurdles are cleared before your hot tub enters production.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Assessment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBefore production, we consult our \"last-mile\" team to verify property access and site details — important, as the Benas EX is delivered fully assembled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProduction Timeline:\u003c\/strong\u003e\u003cspan\u003e Handcrafted to order — production lead time approximately 6 weeks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTotal Lead Time:\u003c\/strong\u003e\u003cspan\u003e With ~2 weeks for transit and coordination, approximately 8 weeks from order to doorstep.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery \u0026amp; Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eComplimentary Shipping\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Kerbside delivery is free of charge within UK Mainland.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFully Pre-Assembled:\u003c\/strong\u003e\u003cspan\u003e The Benas EX arrives complete — no on-site assembly required. A forklift or crane may be required for unloading and positioning depending on access, which we can help coordinate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWhere access permits, our crew positions the tub as close to its final location as possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e24-Hour Quality Audit:\u003c\/strong\u003e\u003cspan\u003e Inspect the tub on delivery; report any transit concerns within 24 hours to maintain warranty eligibility.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation \u0026amp; Set-Up\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eNo Build\u003c\/strong\u003e, No Mains Heating:\u003c\/span\u003e\u003cspan\u003e Set the pre-assembled tub and external stove on a prepared, level base and fill with water — the wood-fired stove needs no electrical connection to heat.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eBase\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A solid, level, load-bearing base (reinforced concrete, slab or equivalent) rated comfortably above the filled weight (water adds ~1,000–1,400 kg) is essential, with a stable position for the external stove.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOptional Lighting:\u003c\/strong\u003e\u003cspan\u003e If RGB LED lighting is selected, a qualified electrician should provide the low-voltage supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eAftercare\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMaintain water quality\u003c\/strong\u003e, keep the optional cover on between soaks, and drain down in hard frost if not in use. Re-treat natural timber as needed.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eProfessional 2-Year Limited Warranty Celsium Wellness Saunas\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eAs an authorised professional provider of Celsium Wellness saunas, we offer a comprehensive 2-Year (24-Month) warranty across our entire sauna collection. Engineered to elite Scandinavian standards, Celsium saunas use premium materials and advanced structural craftsmanship to ensure a lifetime of therapeutic performance\u003cstrong\u003e.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Warranty Scope \u0026amp; Coverage Duration Every Celsium product is protected by a 24-month guarantee from the date of delivery, covering manufacturing and material defects.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable style=\"width: 90.6028%; height: 220.8px;\"\u003e\n\u003ccolgroup\u003e \u003ccol style=\"width: 26.4664%;\" width=\"150\"\u003e \u003ccol style=\"width: 21.4592%;\" width=\"122\"\u003e \u003ccol style=\"width: 51.5021%;\" width=\"352\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent Category\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWarranty Period\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCoverage Specifics\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.2px;\"\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eStructural Integrity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 Years\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMain cabin structure, precision joinery and frame\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.2px;\"\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eManufacturer Defects\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 Years\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAll integrated hardware and production-related faults\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.2px;\"\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Support\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLifetime\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAccess to professional wellness consultants and support\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Professional Quality Standards\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePremium Timber Integrity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Cover for defects in raw materials and craftsmanship affecting structural safety.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePrecision Glazing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Protection for tempered glass and panoramic windows against manufacturing-related stress fractures.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHardware \u0026amp; Fittings:\u003c\/strong\u003e\u003cspan\u003e Cover for hinges, handles and internal bench structures.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeating \u0026amp; Controls\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Harvia\/HUUM heating systems are covered under their own professional warranties (typically 2–5 years residential); factory-installed wiring and lighting are covered when commissioned by a qualified professional.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Professional Installation \u0026amp; Maintenance (conditions)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertified Assembly:\u003c\/strong\u003e\u003cspan\u003e Valid provided the sauna is assembled per the Celsium User Manual; some protections may be invalidated if not professionally assembled by an authorised team or certified contractor.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Commissioning\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e All electrical components must be connected by a qualified electrician; proof of certified installation may be required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Preparation:\u003c\/strong\u003e\u003cspan\u003e Must be placed on a level, solid foundation to prevent warping or moisture ingress.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMaintenance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Regular maintenance, including wood treatment and cleaning per the manual, is required for continued validity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. General Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNatural Wood Characteristics:\u003c\/strong\u003e\u003cspan\u003e Minor discolouration, dimensional change or small cracks from humidity are not defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironmental Damage\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Damage from extreme weather, or improper storage of unassembled units left over 1 year.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eImproper Use:\u003c\/strong\u003e\u003cspan\u003e Operating above recommended temperatures or use other than intended.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eUnauthorised Repairs:\u003c\/strong\u003e\u003cspan\u003e Any modification or attempted repair by non-authorised personnel voids the warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e5. Commercial \u0026amp; Trailer Installations Products used commercially (spas, rentals, gyms, health clubs) or on mobile trailers may carry different terms, confirmed at purchase or in the User Manual.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e6. Claim Procedure \u0026amp; Support Report any defect within 7 days of discovery. Required: proof of purchase and delivery date, photographs\/video of the defect, and confirmation of professional electrical installation. Contact contact@balancerecovery.co.uk.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy Bespoke \u0026amp; Made-to-Order Collection\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eAt Balance Recovery, we curate premium, made-to-order products. Because items in our bespoke range are commissioned specifically to your requirements, our returns and refunds policy reflects their specialised nature.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The Bespoke Nature of Your Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eFinal Sale\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Due to the personalised nature of these items, we cannot accept returns or refunds for a \"change of mind\" once the order has entered production.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccuracy:\u003c\/strong\u003e\u003cspan\u003e Please verify all site dimensions and technical requirements before finalising an order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2.\u003c\/strong\u003e \u003cstrong\u003eNatural Material Disclosure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCrafted from sustainably sourced timber: \u003c\/strong\u003eEvery unit shows distinct grain, knots and texture; final shading may vary slightly from images or samples; minor surface \"shakes\" (small cracks) may occur as the wood adapts — none of these are defects.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCancellation Window:\u003c\/strong\u003e\u003cspan\u003e You may cancel or amend within 24 hours of placing your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAdministration Fees\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Cancellations after this window but before fabrication begins incur a 10% fee covering administration and material allocation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePost-Fabrication:\u003c\/strong\u003e\u003cspan\u003e Once production has begun, cancellations cannot be facilitated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Damages and Manufacturing Faults\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTransit Damage:\u003c\/strong\u003e\u003cspan\u003e Inspect on delivery; note any damage on the delivery paperwork and report to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographic evidence.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eManufacturing Defects\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We coordinate repair, replacement or refund in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eConsumer Contracts Regulations 2013\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Bespoke\/made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConsumer Rights Act 2015:\u003c\/strong\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described; your statutory rights for faulty or misdescribed goods remain fully protected.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Contact and Support Email contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/celsium-wellness-general-warranty-conditions.pdf?v=1767879853\" rel=\"noopener\" target=\"_blank\"\u003eCelsium Wellness General Warranty Conditions\u003c\/a\u003e\u003c\/p\u003e","brand":"Celsium","offers":[{"title":"Default Title","offer_id":57838205436236,"sku":null,"price":3849.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/1_77.png?v=1784106684","url":"https:\/\/balancerecovery.co.uk\/products\/celsium-benas-ex-wood-fired-hot-tub-external-stove","provider":"Balance Recovery","version":"1.0","type":"link"}