{"title":"All Hot Tubs...","description":"\u003ch3\u003e\u003cstrong\u003eAll Hot Tubs Collection – Luxury, Wellness \u0026amp; Hydrotherapy\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"132\" data-end=\"616\"\u003eExplore our full hot tub collection, featuring models for homes, spas, gyms, lodges, holiday homes, and wellness facilities. Each hot tub delivers powerful hydrotherapy, muscle recovery, and stress relief, combining durable construction, advanced jets, ergonomic seating, and mood lighting. From Orca Leisure tubs to high-performance domestic and commercial models, our collection offers year-round relaxation, professional-grade performance, and indulgent comfort for every space.\u003c\/p\u003e","products":[{"product_id":"orca-leisure-crownboro-aqualux-6-person-luxury-spa-hot-tub","title":"Orca Leisure Crownboro AquaLux 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-start=\"175\" data-end=\"430\"\u003eIndulge in luxury relaxation with the CROWNBORO 6-Person Hot Tub from Orca Leisure. Designed for comfort, performance, and style, it features five ergonomic seats, a full-length lounger, and a sleek, modern shell that enhances any outdoor space.\u003c\/p\u003e\n\u003cp data-start=\"432\" data-end=\"765\"\u003ePowered by two 2 HP pumps, 58 stainless-steel jets, and a 3 kW heater, the CROWNBORO delivers an exceptional hydrotherapy experience that soothes muscles and melts away stress. Enjoy Bluetooth speakers, LED lighting, and a 10-inch waterfall with \u003cspan style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"\u003estainless steel fountains for a truly immersive spa ambience\u003c\/span\u003e.\u003c\/p\u003e\n\u003cp data-start=\"767\" data-end=\"972\"\u003eBuilt with Reflect-IT insulation for energy efficiency and long-lasting performance, this hot tub combines premium design with practicality — perfect for families, entertaining, personal wellness, commercial holiday lets and chalets. \u003c\/p\u003e\n\u003cp data-start=\"979\" data-end=\"997\"\u003e\u003cstrong\u003eKey Features:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"998\" data-end=\"1223\"\u003e\n\u003cli data-start=\"998\" data-end=\"1041\"\u003e6-person capacity (5 seats + 1 lounger)\u003c\/li\u003e\n\u003cli data-start=\"1042\" data-end=\"1069\"\u003e58 stainless-steel jets\u003c\/li\u003e\n\u003cli data-start=\"1070\" data-end=\"1102\"\u003e2 × 2 HP pumps \u0026amp; 3 kW heater\u003c\/li\u003e\n\u003cli data-start=\"1103\" data-end=\"1137\"\u003eBluetooth audio \u0026amp; LED lighting\u003c\/li\u003e\n\u003cli data-start=\"1138\" data-end=\"1183\"\u003eWaterfall, fountains \u0026amp; ozone purification\u003c\/li\u003e\n\u003cli data-start=\"1184\" data-end=\"1223\"\u003eReflect-IT energy-saving insulation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2000 x 2000 x 780mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 5x seats, 1x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e Standard insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2x 2HP Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 58x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e22x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Crownboro AquaLux features a high-efficiency 3kW heater designed for rapid heating and consistent performance. Paired with a premium insulated acrylic shell and a lockable thermal cover, it retains heat effectively, reducing energy usage while keeping your spa ready for relaxation year-round.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496635818316,"sku":null,"price":4199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/orca-leisure-crownboro-x-6-person-hot-tub-870321.webp?v=1761317850"},{"product_id":"orca-leisure-stoneboro-oceanwave-6-person-luxury-spa-hot-tub","title":"Orca Leisure Stoneboro OceanWave 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"419\" data-start=\"176\"\u003eExperience premium relaxation with the STONEBORO V Hot Tub from Orca Leisure. Designed for comfort and performance, it features five ergonomic seats, a full-length lounger, and a sleek, modern shell that complements any outdoor space.\u003c\/p\u003e\n\u003cp data-end=\"715\" data-start=\"421\"\u003ePowered by two Stormforce 9™ jet pumps and 54 stainless-steel jets, the STONEBORO V delivers powerful hydrotherapy and deep muscle relief. Enjoy Bluetooth audio, LED mood lighting, and a 10-inch waterfall with three stainless steel fountains for the ultimate spa ambiance.\u003c\/p\u003e\n\u003cp data-end=\"931\" data-start=\"717\"\u003eBuilt for efficiency and durability, it includes Reflect-IT insulation, a 2 kW heater, and a 13 Amp connection for easy installation. Perfect for families, entertaining, or unwinding after a long day.\u003c\/p\u003e\n\u003cp data-end=\"956\" data-start=\"938\"\u003e\u003cstrong data-end=\"954\" data-start=\"938\"\u003eKey Features:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-end=\"1221\" data-start=\"957\"\u003e\n\u003cli data-end=\"1000\" data-start=\"957\"\u003e6-person capacity (5 seats + 1 lounger)\u003c\/li\u003e\n\u003cli data-end=\"1025\" data-start=\"1001\"\u003e54 hydrotherapy jets\u003c\/li\u003e\n\u003cli data-end=\"1054\" data-start=\"1026\"\u003eDual Stormforce 9™ pumps\u003c\/li\u003e\n\u003cli data-end=\"1090\" data-start=\"1055\"\u003e2 kW heater \u0026amp; 13 Amp connection\u003c\/li\u003e\n\u003cli data-end=\"1128\" data-start=\"1091\"\u003eBluetooth speakers \u0026amp; LED lighting\u003c\/li\u003e\n\u003cli data-end=\"1173\" data-start=\"1129\"\u003eWaterfall, fountains \u0026amp; foot-massage zone\u003c\/li\u003e\n\u003cli data-end=\"1221\" data-start=\"1174\"\u003eReflect-IT insulation for energy efficiency\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2000 x 2000 x 780mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 5x seats, 1x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 13 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 2KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e“Reflect-IT” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 2x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 54x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Features: \u003c\/strong\u003e3x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e20x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eOrca Leisure Brand Buying \u003c\/span\u003e\u003cspan\u003eGuide\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Stoneboro OceanWave features a high-efficiency 3kW heater designed for rapid warm-up and consistent performance. Combined with a premium insulated acrylic shell and a lockable thermal cover, it retains heat efficiently, reducing energy consumption while ensuring your spa is ready for use year-round.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e13 Amp “Plug and Play” Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 13-amp “Plug and Play” hot tub offers a convenient installation option, connecting directly to a standard household electrical outlet. However, proper setup and safety measures are still essential to ensure reliable and compliant operation.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eKey Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePower Supply:\u003c\/strong\u003e The hot tub can be powered from a standard 13-amp socket using a suitable cable fitted with a moulded plug. The cable must be long enough to reach the control panel location safely, avoiding trip hazards or tension on the connection.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eOutdoor Installation:\u003c\/strong\u003e For outdoor use, the electrical socket must be weatherproof and rated to at least IP65 to protect against moisture and debris.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCable Protection: \u003c\/strong\u003eIt is recommended to use an armoured cable (or a cable enclosed within a protective metal conduit) to prevent damage from garden tools, animals, or environmental exposure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Safety:\u003c\/strong\u003e The socket should be protected by a 30mA RCD (Residual Current Device) to reduce the risk of electric shock. A 13-amp hot tub is designed for easy connection, installation, and inspection by a qualified professional. \u003c\/span\u003e\u003cspan\u003eAn electrician is strongly recommended to ensure compliance with IET Wiring Regulations (BS 7671) and local safety standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePerformance Note:\u003c\/strong\u003e While 13-amp models are convenient and cost-effective, they typically run fewer pumps simultaneously compared to 32-amp models, as the lower current limits overall power output.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/01-Electrical-plan-13amp.pdf\"\u003eElectrical-plan 13amp\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496800084300,"sku":null,"price":4199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/orca-leisure-stoneboro-v-6-person-hot-tub-868327.webp?v=1761908418"},{"product_id":"orca-leisure-hallboro-5-person-luxury-spa-hot-tub","title":"Orca Leisure Hallboro 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003eThe Hallboro X 5-Person Hot Tub from Orca Leisure combines luxury, performance, and energy efficiency in a compact, stylish design. Featuring three ergonomic seats and two spacious loungers, it offers exceptional comfort for family relaxation or personal wellness.\u003c\/p\u003e\n\u003cp\u003ePowered by dual Stormforce 9™ pumps and 54 stainless steel hydrotherapy jets, this model delivers a powerful, rejuvenating massage experience. The 2 kW heater and Reflect-IT insulation ensure quick heating and excellent energy efficiency throughout the year.\u003c\/p\u003e\n\u003cp\u003eEnhanced with LED mood lighting, Bluetooth audio, water fountains, and a soothing curtain waterfall, the Hallboro X creates the perfect spa ambience. Designed for 13 Amp plug-and-play installation, it provides effortless luxury and superior performance for modern outdoor living.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2000 x 2000 x 780mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 3x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 13 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 2KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Reflect-IT” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 2x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 54x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e3x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e20x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003eThe Hallboro HydroZen features a high-efficiency 3kW heater designed for rapid warm-up and consistent performance. Combined with a premium insulated acrylic shell and a lockable thermal cover, it retains heat efficiently, reducing energy consumption while ensuring your spa is ready for use year-round.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e13 Amp “Plug and Play” Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 13-amp “Plug and Play” hot tub offers a convenient installation option, connecting directly to a standard household electrical outlet. However, proper setup and safety measures are still essential to ensure reliable and compliant operation.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eKey Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePower Supply:\u003c\/strong\u003e The hot tub can be powered from a standard 13-amp socket using a suitable cable fitted with a moulded plug. The cable must be long enough to reach the control panel location safely, avoiding trip hazards or tension on the connection.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eOutdoor Installation:\u003c\/strong\u003e For outdoor use, the electrical socket must be weatherproof and rated to at least IP65 to protect against moisture and debris.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCable Protection: \u003c\/strong\u003eIt is recommended to use an armoured cable (or a cable enclosed within a protective metal conduit) to prevent damage from garden tools, animals, or environmental exposure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Safety:\u003c\/strong\u003e The socket should be protected by a 30mA RCD (Residual Current Device) to reduce the risk of electric shock. A 13-amp hot tub is designed for easy connection, installation, and inspection by a qualified professional. \u003c\/span\u003e\u003cspan\u003eAn electrician is strongly recommended to ensure compliance with IET Wiring Regulations (BS 7671) and local safety standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePerformance Note:\u003c\/strong\u003e While 13-amp models are convenient and cost-effective, they typically run fewer pumps simultaneously compared to 32-amp models, as the lower current limits overall power output.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/01-Electrical-plan-13amp.pdf\"\u003eElectrical-plan 13amp\u003c\/a\u003e\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496828264780,"sku":null,"price":4499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/10_ae8b0051-0946-4195-8b28-6a51988d73cc.png?v=1759747763"},{"product_id":"orca-leisure-kingsboro-purespa-5-person-luxury-hot-tub","title":"Orca Leisure Kingsboro PureSpa 5 Person Luxury Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-start=\"116\" data-end=\"359\"\u003eThe Kingsboro V 5-Person Hot Tub from Orca Leisure defines modern spa luxury with exceptional comfort and performance. Designed to seat three adults and two loungers, it offers the perfect balance of space, style, and relaxation.\u003c\/p\u003e\n\u003cp data-start=\"361\" data-end=\"725\"\u003ePowered by dual LP200 jet pumps, a 3 kW heater, and 58 stainless steel hydrotherapy jets, this hot tub delivers powerful, targeted massage therapy for full-body rejuvenation. The 32 Amp setup ensures reliable performance, while premium LED lighting, Bluetooth audio, and elegant water features create a truly immersive spa experience.\u003c\/p\u003e\n\u003cp data-start=\"727\" data-end=\"912\" data-is-last-node=\"\" data-is-only-node=\"\"\u003eBuilt for durability and energy efficiency, the Kingsboro V is ideal for homeowners seeking a sophisticated, high-performance hot tub that elevates both wellness and outdoor living.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2000 x 2000 x 780mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 3x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e Standard insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2x LP200 Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 58x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e22x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eOrca Leisure Brand Buying\u003c\/span\u003e\u003cspan\u003e Guide\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Kingsboro PureSpa features a high-efficiency heater engineered for rapid warm-up times and consistent performance throughout the year. Paired with a durable, insulated acrylic shell and a lockable thermal cover, it retains heat effectively — minimising energy consumption while keeping your spa ready for relaxation anytime.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496849465676,"sku":null,"price":4199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/orca-leisure-kingsboro-x-5-person-hot-tub-483001.webp?v=1761317739"},{"product_id":"orca-leisure-ashboro-vitalwave-6-person-luxury-spa-hot-tub","title":"Orca Leisure Ashboro VitalWave 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-start=\"191\" data-end=\"430\"\u003eIndulge in refined relaxation with the ASHBORO V Hot Tub by Orca Leisure. Designed for both wellness and entertainment, this sophisticated spa blends high‑performance hydrotherapy with modern aesthetics and engineered efficiency.\u003c\/p\u003e\n\u003cp data-start=\"432\" data-end=\"690\"\u003eFeaturing seating for six (five ergonomic seats plus one full‑length lounger), the ASHBORO V offers a spacious yet streamlined outdoor experience. Its hydrotherapy system delivers a powerful, targeted massage to relieve tension and promote deep relaxation.\u003c\/p\u003e\n\u003cp data-start=\"692\" data-end=\"1034\"\u003eEquipped with premium features such as built-in Bluetooth speakers, ambient LED lighting, foot-massage zones, and water-feature elements, this hot tub creates a luxurious spa atmosphere in your own garden or patio. Engineered with advanced insulation and a robust heater, it is built for efficient year‑round use and dependable performance.\u003c\/p\u003e\n\u003cp data-start=\"1041\" data-end=\"1059\"\u003e\u003cstrong data-start=\"1041\" data-end=\"1057\"\u003eKey Features:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1060\" data-end=\"1372\"\u003e\n\u003cli data-start=\"1060\" data-end=\"1104\"\u003eCapacity: 6 people (5 seats + 1 lounger)\u003c\/li\u003e\n\u003cli data-start=\"1105\" data-end=\"1172\"\u003eHigh‑performance hydrotherapy jets and an advanced jet pump system\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1230\"\u003eIntegrated Bluetooth audio and mood lighting features\u003c\/li\u003e\n\u003cli data-start=\"1231\" data-end=\"1297\"\u003eFoot‑massage zone and water features for enhanced spa ambience\u003c\/li\u003e\n\u003cli data-start=\"1298\" data-end=\"1372\"\u003eEnergy‑efficient insulation and durable construction for lasting value\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2230 x 2230 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 5x seats, 1x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 3x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 55x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e26x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Ashboro VitalWave features a high-efficiency heater engineered for rapid warm-up times and consistent performance throughout the year. Combined with thick multi-layer insulation and a lockable thermal cover, it maintains water temperature with minimal energy loss — lowering running costs while keeping your spa ready for relaxation anytime.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496881316172,"sku":null,"price":5999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/orca-leisure-ashboro-iii-6-person-hot-tub-404668.webp?v=1761317710"},{"product_id":"orca-leisure-goldboro-serenityglow-5-person-luxury-spa-hot-tub","title":"Orca Leisure Goldboro SerenityGlow 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"439\" data-start=\"195\"\u003eThe Goldboro V 5-Person Hot Tub from Orca Leisure delivers exceptional hydrotherapy performance and long-term reliability, making it ideal for both homeowners and commercial venues such as holiday lodges, spas, and hotels.\u003c\/p\u003e\n\u003cp data-end=\"723\" data-start=\"441\"\u003eDesigned with three ergonomic seats and two full loungers, it combines comfort with high-end functionality. Powered by three Stormforce 9™ jet pumps, a 3 kW heater, and 65 stainless steel jets, it provides a powerful, full-body massage for ultimate relaxation.\u003c\/p\u003e\n\u003cp data-is-only-node=\"\" data-is-last-node=\"\" data-end=\"1072\" data-start=\"725\"\u003eLuxury features include LED mood lighting, Bluetooth audio, stainless steel fountains, and a soothing waterfall, all complemented by Eco Wrap insulation for energy efficiency. Durable, low-maintenance, and visually striking, the Goldboro V is the perfect spa solution for high-usage environments and premium outdoor spaces.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2230 x 2230 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 3x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 3x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 65x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e25x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Goldboro SerenityGlow is built with an advanced rapid-heating system designed for year-round performance. Enhanced insulation and a premium lockable cover help retain warmth efficiently — keeping energy usage low while ensuring your spa is always ready for a relaxing soak.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496885412172,"sku":null,"price":5999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/orca-leisure-goldboro-x-5-person-hot-tub-128932.webp?v=1761317676"},{"product_id":"orca-leisure-roseboro-6-person-luxury-spa-hot-tub","title":"Orca Leisure Roseboro 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"296\" data-start=\"50\"\u003eIndulge in an elevated spa experience with the Roseboro X by Orca Leisure. Expertly designed for both performance and aesthetics, this premium hot tub makes every soak feel like a retreat — whether you are relaxing solo or entertaining friends.\u003c\/p\u003e\n\u003cp data-end=\"709\" data-start=\"298\"\u003eWith a capacity of six people and ergonomic seating plus a full‑length lounger, the Roseboro X offers ample space without sacrificing comfort. Its high‑powered jet system delivers deep, targeted hydrotherapy for muscle relief and total relaxation. Advanced features, including immersive built‑in audio, ambient LED lighting, and cascading water‑feature elements, create a captivating atmosphere under the stars.\u003c\/p\u003e\n\u003cp data-end=\"1019\" data-start=\"711\"\u003eDurability and efficiency are built into every inch. From robust shell materials to smart insulation and user‑friendly controls, this spa is engineered for ease of use and everyday wellness. The Roseboro X isn’t just a hot tub — it’s a lifestyle upgrade that blends luxury, performance and long‑term value.\u003c\/p\u003e\n\u003cp data-end=\"1139\" data-start=\"1021\"\u003eRoseboro X by Orca Leisure — where sophisticated design meets powerful hydrotherapy and effortless outdoor living.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2140 x 2140 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 5x seats, 1x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 4x Stormforce 7™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 60.x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-1c5f83b4-7fff-ff41-598d-2140960fc3a7\"\u003e\u003cspan\u003eWater Features:\u003c\/span\u003e\u003c\/b\u003e 4x Stainless Steel Fountains\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e43x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e1x 24” Curtain Waterfall\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Roseboro HarmonyWave features an energy-efficient rapid-heat system designed to maintain perfect relaxation temperatures in any season. Combined with full-foam insulation and a lockable thermal cover, it minimises heat loss and reduces running costs — making year-round enjoyment both effortless and economical.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496891801932,"sku":null,"price":7999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/roseboro-x_topview.jpg?v=1761317626"},{"product_id":"orca-leisure-northboro-5-person-luxury-spa-hot-tub","title":"Orca Leisure Northboro 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"328\" data-start=\"0\"\u003eIntroducing the Northboro X 5-Person Hot Tub — a premium blend of luxury, performance, and contemporary design. Expertly engineered by Orca Leisure, this spa features 3 ergonomic seats and 2 full loungers, 60 stainless steel jets, and four powerful Stormforce 7™ pumps for a truly invigorating hydrotherapy experience.\u003c\/p\u003e\n\u003cp data-end=\"598\" data-start=\"330\"\u003eThe Northboro X combines functionality with elegance, offering LED mood lighting, dual waterfalls, and an integrated Bluetooth sound system for a complete relaxation experience. Energy efficiency is built in with Eco Wrap insulation and a 3 kW heater for fast, consistent warmth.\u003c\/p\u003e\n\u003cp data-is-only-node=\"\" data-is-last-node=\"\" data-end=\"877\" data-start=\"600\"\u003ePerfect for families, wellness enthusiasts, or those who love entertaining, this model delivers unmatched comfort and style. With premium build quality, advanced features, and an elegant modern finish, the Northboro X transforms any outdoor space into a private luxury retreat.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2140 x 2140 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 3x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 4x Stormforce 7™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 60x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e2x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e38x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e1x 24” Curtain Waterfall\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Northboro ZenFlow features a high-efficiency 3kW heater designed for rapid warming and consistent performance. Coupled with a premium insulated acrylic shell and a lockable thermal cover, it retains heat efficiently, reducing energy consumption while keeping your spa ready for relaxation year-round.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496921260364,"sku":null,"price":7999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/northboro-x_topview.jpg?v=1761317590"},{"product_id":"orca-leisure-knightsboro-7-seater-luxury-spa-hot-tub","title":"Orca Leisure Knightsboro 7 Seater Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-start=\"0\" data-end=\"326\"\u003eIntroducing the Knightsboro X 7-Person Hot Tub — a statement of luxury, innovation, and ultimate relaxation. Designed by Orca Leisure, this premium spa offers exceptional hydrotherapy with 62 stainless steel jets, powered by four high-performance Stormforce pumps, for a deep and revitalising massage experience.\u003c\/p\u003e\n\u003cp data-start=\"328\" data-end=\"657\"\u003eWith space for up to seven adults, the Knightsboro X combines comfort and sophistication through ergonomic seating, LED mood lighting, dual waterfalls, and an integrated Bluetooth sound system. Its Eco Wrap insulation and 3 kW heater ensure energy-efficient performance and consistent warmth year-round.\u003c\/p\u003e\n\u003cp data-start=\"659\" data-end=\"927\" data-is-last-node=\"\" data-is-only-node=\"\"\u003ePerfect for families, wellness enthusiasts, or entertainers, this hot tub blends striking modern design with durability and ease of use. The Knightsboro X transforms any outdoor area into a private, high-end retreat for relaxation, recovery, and social connection.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2140 x 2140 x 900mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 7x seats\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 2x Stormforce 9™ Pumps. \u003cmeta charset=\"utf-8\"\u003e2x Stormforce 7™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 62x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Features:\u003c\/strong\u003e 2x Pop-Up Fountains\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e22x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Knightsboro HydroHaven is equipped with an advanced energy-efficient heater designed for rapid heating and excellent temperature retention. Combined with multi-layer insulation and a premium thermal cover, this system keeps your water perfectly warm year-round while reducing energy consumption and operational costs.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53497004360012,"sku":null,"price":7999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/knightsboro-x_topview.jpg?v=1761317566"},{"product_id":"orca-leisure-oxboro-6-seater-luxury-spa-hot-tub","title":"Orca Leisure Oxboro 6 Seater Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-start=\"0\" data-end=\"315\"\u003eThe Oxboro X 6-Person Hot Tub from Orca Leisure is the ultimate fusion of power, luxury, and contemporary design. Built for relaxation and performance, it features four Stormforce 9™ pumps and 80 stainless steel jets that deliver a deeply invigorating hydrotherapy experience for up to six people.\u003c\/p\u003e\n\u003cp data-start=\"317\" data-end=\"550\"\u003eWith four ergonomic seats and two full loungers, the Oxboro X ensures maximum comfort and space for family or friends. Its 3 kW heater and Eco Wrap insulation provide efficient heating and energy savings year-round.\u003c\/p\u003e\n\u003cp data-start=\"552\" data-end=\"860\" data-is-last-node=\"\" data-is-only-node=\"\"\u003eComplete with LED mood lighting, dual waterfalls, Bluetooth audio, ozone water purification, and a double filtration system, this premium hot tub combines elegance with functionality. Perfect for modern outdoor living, the Oxboro X transforms your garden into a luxurious private spa.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2300 x 2300 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 4x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 4x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 80x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-c5e2b534-7fff-edfa-87b7-6f3c950a3534\"\u003e\u003cspan\u003eWater Features: \u003c\/span\u003e\u003c\/b\u003e2x Pop-Up Fountains\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e42x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e1x 24” Curtain Waterfall\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Oxboro HydroCalm includes a powerful and energy-efficient heating system designed to maintain warm, comfortable water temperatures all year round. High-density insulation and a lockable thermal cover ensure that heat stays inside the spa, helping to reduce running costs while keeping the hot tub ready for relaxation — even on the coldest winter nights.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53497044500812,"sku":null,"price":11999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/oxboro-x_topview.jpg?v=1761317522"},{"product_id":"orca-leisure-sparkboro-6-seater-luxury-spa-hot-tub","title":"Orca Leisure Sparkboro 6 Seater Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"264\" data-start=\"0\"\u003eThe Sparkboro X 6-Person Hot Tub from Orca Leisure represents the perfect balance of power, comfort, and luxury. Designed for ultimate relaxation, it features five ergonomic seats and one full lounger, providing ample space for family or friends.\u003c\/p\u003e\n\u003cp data-end=\"518\" data-start=\"266\"\u003eEquipped with 80 stainless steel jets powered by four Stormforce 9™ pumps, this hot tub delivers a superior hydrotherapy experience. The 3 kW heater and Eco Wrap insulation ensure efficient heating and long-lasting energy performance.\u003c\/p\u003e\n\u003cp data-is-only-node=\"\" data-is-last-node=\"\" data-end=\"808\" data-start=\"520\"\u003eEnhanced with LED mood lighting, dual waterfalls, Bluetooth audio, and foot massage seating, the Sparkboro X combines modern design with advanced functionality. Ideal for wellness enthusiasts and stylish outdoor spaces, it transforms any garden into a private spa retreat.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2300 x 2300 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 5x seats, 1x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 4x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 80x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Features: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e44x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e1x 24” Curtain Waterfall\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003eThe Sparkboro AquaEssence is equipped with a high-efficiency heating system designed for rapid temperature recovery and exceptional energy performance. Deep insulation, a premium acrylic shell, and a lockable thermal cover work together to retain heat, ensuring lower running costs and consistent comfort throughout the year. Even in winter months, the heater maintains luxurious spa-ready temperatures effortlessly.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53497115115852,"sku":null,"price":11999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Sparkboro-X_TopView.webp?v=1761317481"},{"product_id":"orca-leisure-jackboro-5-seater-luxury-spa-hot-tub","title":"Orca Leisure Jackboro 5 Seater Luxury Spa Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003cp\u003eThe Jackboro 5-Person Hot Tub from Orca Leisure combines cutting-edge technology with modern design for the ultimate relaxation experience. Featuring three ergonomic seats and two full loungers, it provides exceptional comfort for up to five adults.\u003c\/p\u003e\n\u003cp\u003ePowered by 41 stainless steel hydrotherapy jets, a powerful 2–3 kW heater, and advanced insulation, the Jackboro ensures efficient performance and year-round enjoyment. Its plug-and-play 13 Amp system makes installation simple and convenient.\u003c\/p\u003e\n\u003cp\u003eComplete with Bluetooth audio, LED mood lighting, stainless steel fountains, and ozone water purification, the Jackboro offers a premium spa experience designed for wellness, comfort, and energy efficiency. Perfect for both families and relaxation enthusiasts, it transforms any outdoor space into a luxurious retreat.\u003c\/p\u003e\n\u003ch5\u003eSpecification\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2000 x 2000 x 780mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 3x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 13 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 2KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e“Reflect-IT” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 2x Stormforce 7™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 41x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e3x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e20x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003eThe Jackboro AquaHorizon features a high-efficiency electric heater designed to deliver rapid heat-up times and maintain your ideal spa temperature with minimal energy use. Combined with a fully insulated shell and lockable thermal cover, heat retention is maximised even in colder climates, ensuring year-round comfort while helping reduce running costs.\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e13 Amp “Plug and Play” Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eA 13-amp “Plug and Play” hot tub offers a convenient installation option, connecting directly to a standard household electrical outlet. However, proper setup and safety measures are still essential to ensure reliable and compliant operation.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003eKey Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003ePower Supply:\u003c\/strong\u003e The hot tub can be powered from a standard 13-amp socket using a suitable cable fitted with a moulded plug. The cable must be long enough to reach the control panel location safely, avoiding trip hazards or tension on the connection.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eOutdoor Installation:\u003c\/strong\u003e For outdoor use, the electrical socket must be weatherproof and rated to at least IP65 to protect against moisture and debris.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eCable Protection: \u003c\/strong\u003eIt is recommended to use an armoured cable (or a cable enclosed within a protective metal conduit) to prevent damage from garden tools, animals, or environmental exposure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Safety:\u003c\/strong\u003e The socket should be protected by a 30mA RCD (Residual Current Device) to reduce the risk of electric shock. A 13-amp hot tub is designed for easy connection, installation, and inspection by a qualified professional. \u003c\/span\u003e\u003cspan\u003eAn electrician is strongly recommended to ensure compliance with IET Wiring Regulations (BS 7671) and local safety standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003ePerformance Note:\u003c\/strong\u003e While 13-amp models are convenient and cost-effective, they typically run fewer pumps simultaneously compared to 32-amp models, as the lower current limits overall power output.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/li\u003e\n\u003cli\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/li\u003e\n\u003cli\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/li\u003e\n\u003cli\u003eFull delivery and installation are included as standard.\u003c\/li\u003e\n\u003cli\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/li\u003e\n\u003cli\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/01-Electrical-plan-13amp.pdf\"\u003eElectrical-plan 13amp\u003c\/a\u003e\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53497120457036,"sku":null,"price":3999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/ol_jackboro_01.jpg?v=1761317435"},{"product_id":"mspa-oslo-6-person-portable-hot-tub","title":"MSpa Oslo 6-Person Portable Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 data-start=\"137\" data-end=\"197\"\u003eRelax and Unwind with the MSpa Hot Tub\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eYour professional choice for safety: \u003c\/strong\u003eCreate unique wellness moments with our Oslo outdoor spa for up to 6 people. The square spa promises an exclusive spa experience at a low price. The high-quality modular system allows assembly in just 15 minutes and ensures high stability thanks to the solid outer wall while simultaneously providing mobility. The personal wellness oasis is easily controlled via the OLED touch display or the app\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEasy to use: \u003c\/strong\u003eThanks to anti-frost technology, our outdoor spa is winter-proof and allows year-round use. The heater is automatically activated as soon as the water temperature drops below 1°C and heats up to 3°C to avoid frost damage. The non-slip base ensures safe entry and exit, and the patented PTC heater guarantees quick heating and saves energy costs\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExperience an exclusive wellness:\u003c\/strong\u003e Experience with our garden hot tub OSLO with LED lighting and 4 integrated seats, neck and back cushions. Choose from 20 colours and 21 colour-changing modes and set the water temperature up to 40°C as desired. This Mspa spa is one of the quietest in the world and pampers you with 120 bubble massage nozzles with 3 adjustable intensities and the 8 individually adjustable hot water jet nozzles\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNatural protection against the most advanced technology:\u003c\/strong\u003e The improved UVC Plus disinfection eliminates 95% of bacteria with ultra-strong UV light, is environmentally friendly, safe even during use and now even 20 times stronger. The antibacterial inner fabric reduces bacterial reproduction by 99%, while the automatic filter system effectively filters dirt, and the filter alarm always reminds you of a filter change. The dispenser ensures even dissolution of cleaning tablets\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnergy:\u003c\/strong\u003e The outdoor spa has some technologies that counteract high energy costs thanks to energy-saving properties. The MDC pump offers 36% more water flow with 30% less energy consumption at 1800 l\/h. In addition, the aluminium insulation cover, as well as the inflatable thermal cover, help to keep the heat in the pool. The floor mat insulates from the bottom so that no heat is lost across the floor\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTechnical design: \u003c\/strong\u003eSpa Oslo Frame F-OS063W 6 people, Spa square dimensions 160 x 160 x 65 cm (inside: 140 x 140 x 65 cm), 2200 watts heating power + 720 watt massage jets, voltage 220 – 240 V\/50 Hz. with 5,10m connection cable, filter pump 12 V\/60 W 1800 litres\/hour, PTC heating 20-40 °C, UVC-PLUS disinfection 40,000μW, capacity for 6 people, 120 massage jets, 4 x 2 hydro-jet nozzles, capacity 830 litres, heating time 1.6-2.2 °C\/h, weight (without water) 1. 09.6kg\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1.60 × 1.60 × 0.65 m (63\" × 63\" × 26\"H)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater Capacity: \u003c\/strong\u003e\u003cspan\u003e850 litres (224 gallons)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNet Weight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e109.6 kg (241.6 lbs)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSeating Capacity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUp to 6 people\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir Jets: \u003c\/strong\u003e\u003cspan\u003e120 bubble jets\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydro Jets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e8 adjustable nozzles (4 sets)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeating Speed: \u003c\/strong\u003e\u003cspan\u003e1.6–2.2 °C per hour\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater Power:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e2200 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMassage Air Blower:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e3 power levels\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLow:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e300 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMedium:\u003c\/strong\u003e\u003cspan\u003e 500 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHigh:\u003c\/strong\u003e\u003cspan\u003e 720 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJet Pump:\u003c\/strong\u003e\u003cspan\u003e 1100 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFilter Pump: \u003c\/strong\u003e1800 L\/h\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eM SPA Brand\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will arrive from the kerbside.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is packed to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease consult with a qualified electrician who has experience wiring hot tubs \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is a kerbside delivery, meaning the driver will place it in the safest kerbside location and ensure safe access requirements are met.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e8. Installation \/ Setup\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e The high-quality modular system allows assembly in just 15 minutes, ensuring high stability thanks to the solid outer wall while also providing mobility. The personal wellness oasis is easily controlled via the OLED touch display or the app.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eMSpa Hot Tub: Comprehensive Electrical Supply \u0026amp; Safety Standards\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the safety of your home and the optimal performance of your MSpa, please review these mandatory electrical requirements. While the MSpa is a \"Plug \u0026amp; Play\" system, it is a high-power appliance that requires a specific electrical environment.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Unified Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEvery model in the current MSpa lineup is engineered to operate on a standard UK domestic 13-Amp circuit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePower Supply:\u003c\/span\u003e\u003cspan\u003e 220V – 240V \/ 50Hz\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eMaximum Power Draw:\u003c\/span\u003e\u003cspan\u003e 2100W – 2300W (Model dependent)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eConnection Type:\u003c\/span\u003e\u003cspan\u003e Standard UK 3-Pin Plug (BS 1363)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eInternal Fuse:\u003c\/span\u003e\u003cspan\u003e 13-Amp (Located within the plug)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eCable Length:\u003c\/span\u003e\u003cspan\u003e Approximately 5.1 Metres\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. The \"No Extension Lead\" Prohibition (Critical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnder no circumstances should an MSpa be connected to an outlet via an extension lead, multi-way adapter, or timer plug.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSpa utilises a high-wattage PTC heating system. Standard domestic extension leads are not rated to carry a continuous 2300W load for extended periods. Using an extension lead poses the following risks:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eFire Hazard:\u003c\/span\u003e\u003cspan\u003e Rapid overheating and melting of the extension lead or adapter.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eVoltage Drop:\u003c\/span\u003e\u003cspan\u003e Insufficient power reaching the control box, causing pump failure or \"HEF\" error codes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eWarranty Voidance:\u003c\/span\u003e\u003cspan\u003e Damage caused by the use of extension leads is not covered under the manufacturer's warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Outdoor Infrastructure Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor safe operation in an outdoor environment, your power outlet must meet the following criteria:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWeatherproof Rating (IP66):\u003c\/strong\u003e The socket must have a weatherproof enclosure that allows the cover to be fully closed and latched while the spa is plugged in.\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDedicated Wall Socket: \u003c\/strong\u003eWe strongly recommend the spa be plugged into a dedicated wall socket. Avoid sharing a double-socket with other high-load items (e.g., patio heaters or electric grills).\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePlacement:\u003c\/strong\u003e The socket should be installed at a height of at least 30cm – 50cm from the ground to prevent water ingress from surface flooding or heavy rain splashes.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafe Proximity:\u003c\/strong\u003e The socket should be at least 2 metres away from the water's edge to comply with safety regulations, but within the 5.1-metre reach of the integrated power cable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Integrated Safety Protection (PRCD)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour MSpa is fitted with a Portable Residual Current Device (PRCD) integrated into the power lead for user safety.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePre-Use Testing:\u003c\/span\u003e\u003cspan\u003e You must test the PRCD before every use. Press the \"RESET\" button (indicator turns red) and then the \"TEST\" button (indicator should turn off). If the device fails this test, do not use the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e16A Labelling:\u003c\/span\u003e\u003cspan\u003e You may notice \"16A\" printed on the PRCD safety switch. This refers to the maximum capacity of the safety component itself; the hot tub remains a standard 13-Amp appliance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Professional Consultation \u0026amp; Liability\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile the MSpa is designed for easy installation, the integrity of your home's electrical system is paramount.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrician's Judgment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf your property’s wiring is dated, or if your outdoor socket shows signs of discolouration or heat damage, \u003c\/span\u003e\u003cspan\u003eyou must always defer to the judgment, onsite assessment, and formal calculations of a qualified electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eCircuit Capacity:\u003c\/strong\u003e\u003cspan\u003e An electrician should verify that your outdoor ring main can accommodate a continuous 10-Amp to 13-Amp draw without tripping other household circuits.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-adcfad6a-7fff-6a5e-4350-7066175b4502\"\u003eDisclaimer: \u003c\/b\u003eAs the equipment supplier, we accept no liability for damage, injury, or product failure resulting from the use of extension leads, faulty domestic wiring, or non-compliant outdoor sockets.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Delivery Site Check \u0026amp; Preparation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are ingeniously packed and delivered in sturdy boxes, making them highly portable and easy to manoeuvre. However, to ensure a seamless drop-off, we kindly request a quick site check:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSite Access Video:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease provide a short video walking the route our delivery courier will take—from the kerbside to your preferred drop-off point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eClearance Checks:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease highlight any narrow garden gates, steep steps, or tight corners. While heavy machinery is not required, the boxes are heavy (often 30kg-50kg+ depending on the model), and our couriers use hand trucks or pallet jacks. Knowing the route ensures they can deliver your hot tub safely.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eBase Preparation:\u003c\/strong\u003e\u003cspan\u003e Prepare a flat, level, and structurally sound base capable of supporting the hot tub's total weight when fully filled with water and occupants (this can exceed 1,000 kg). Good options include concrete, sturdy decking, or reinforced paving.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWater \u0026amp; Drainage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEnsure your chosen location has easy access to a garden hose for filling, and consider where the water will drain when it is time to empty the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Electrical Supply Requirements (Crucial Safety Information)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are designed for convenience, with the vast majority operating as \"Plug \u0026amp; Play\" systems on a standard UK 13-Amp electrical supply. However, because water and electricity are a dangerous combination, strict safety guidelines must be followed:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePlug \u0026amp; Play System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour MSpa comes with a factory-fitted cable featuring a built-in PRCD (Portable Residual Current Device) to protect against electrical faults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eOutdoor Socket Specification:\u003c\/strong\u003e\u003cspan\u003e The hot tub must be plugged directly into a professionally installed, \u003c\/span\u003e\u003cspan\u003eIP66-rated weatherproof outdoor socket\u003c\/span\u003e\u003cspan\u003e. The socket must be permanently wired to your home's consumer unit and protected by an RCD.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStrictly No Extension Leads:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Under no circumstances should you use an extension cable, multi-plug adaptor, or standard indoor socket routed through a window. Extension cables cause voltage drops that can permanently damage the hot tub's heater and pump, and they pose a severe fire and electrocution risk. This will void your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eProfessional Consultation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBecause a hot tub draws a continuous high load (typically 2000W - 2300W when the heater and bubbles are running), we strongly advise consulting a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e. They will assess your home's current electrical load and install a dedicated outdoor socket located at a safe distance (usually 2 to 3 metres) from the tub to ensure safe, uninterrupted use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Day Logistics\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your hot tub is dispatched from our warehouse, we will notify you of your delivery date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eKerbside \/ Doorstep Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour hot tub will arrive securely boxed via a courier or pallet network. The driver will place the box in the safest, most accessible ground-level location at your property.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eInspection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUpon arrival, please inspect the box immediately for any severe visible transit damage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eReporting:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny physical damage to the box or the unit inside must be reported to our team within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e of delivery to ensure your warranty coverage remains valid.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Setup \u0026amp; Installation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSPA features a high-quality, user-friendly design that allows for incredibly fast assembly without professional tools.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eQuick Assembly:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDepending on your specific model (inflatable or rigid-wall modular), the outer tub can usually be set up and inflated\/assembled in just 10 to 15 minutes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eElectrical Connection:\u003c\/strong\u003e\u003cspan\u003e Once assembled, plug the unit directly into your dedicated IP66 outdoor socket. Test the PRCD on the plug (using the Test\/Reset buttons) before filling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilling \u0026amp; Testing:\u003c\/strong\u003e\u003cspan\u003e Fill the tub with water from your garden hose up to the marked minimum\/maximum line. Do not turn the heating or bubble functions on until the water has reached the correct level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSmart Controls:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce filled, use the wired control panel or the MSpa mobile app (on supported models) to activate the heater, filter, and jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e5. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo complete your setup:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilter Installation:\u003c\/strong\u003e\u003cspan\u003e Ensure the filter cartridge is correctly attached to the water inlet before running the pump.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eInsulation \u0026amp; Covers:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eApply the provided insulated bladder and protective top cover while the water heats up. This drastically reduces heating time and energy costs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eManuals:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease ensure you have read all the manuals provided in the Resources tab of our website to operate and chemically treat your hot tub safely and efficiently.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy. Should you have any questions regarding operation, water chemistry, or spare parts, our support team is always here to help.\u003c\/span\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-c9e65b9d-7fff-4466-5595-789588cf2fe2\"\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe are committed to ensuring you have a relaxing and worry-free experience with your new hot tub. Your MSpa comes with a manufacturer's warranty designed to protect your investment. Please review the coverage details and support guidelines below.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Warranty Coverage Periods\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa provides specific warranty durations based on the components and the exact model of your hot tub. The coverage periods from the date of purchase are as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e24 Months:\u003c\/strong\u003e\u003cspan\u003e Rigid wall frames.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll electrical parts and components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003ePremium, Elite, Concept, Urban, Muse\u003c\/span\u003e\u003cspan\u003e Inflatable Spas, and \u003c\/span\u003e\u003cspan\u003eRigid Wall\u003c\/span\u003e\u003cspan\u003e MSpas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e6 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003eLite, Delight\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eComfort\u003c\/span\u003e\u003cspan\u003e Inflatable Spas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Warranty Eligibility\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eOriginal Purchaser Only\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe standard consumer warranty applies strictly to the first owner who purchased the item new. Please note that the warranty is non-transferable and is void if the hot tub is sold second-hand.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Locating Your Serial Number\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you need to register your product or initiate a support request, you will be asked to provide your hot tub's serial number. You can find this easily in one of two locations:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePrinted on the back of your spa’s main controller.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLocated on one of the feet of the engine block.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Help? Your Support Network\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhat happens if you have a question or experience an issue with your MSpa?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDon’t worry, we have your back! If you run into any trouble, our dedicated after-sales team is here to support you every step of the way.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo ensure your issue is resolved as quickly as possible, you have access to the following resources:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDirect Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eContact our support team directly with your serial number and a description of the issue. We will help guide you through troubleshooting or process a warranty claim on your behalf.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMy MSpa Portal:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou can log in to the official 'My MSpa' portal to find detailed information, manuals, and specifics regarding your exact model.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMSpa Support Centre:\u003c\/strong\u003e\u003cspan\u003e Take advantage of the comprehensive online Support Centre, which features step-by-step guides and FAQs to help answer common questions instantly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe want you to feel completely confident when purchasing your MSpa. If for any reason you are not fully satisfied, please contact our customer support team by phone, email, or live chat within 7 days of delivery to request a return.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo be eligible for a return, the MSpa must be unused and securely repacked in its original packaging, including all accessories, manuals, and documentation. Once your return is approved, we will arrange the most suitable return method—either a home collection for larger items or guidance to a convenient drop-off location for smaller parcels.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eReturns requested within the 7-day period are free of charge, provided the product is returned in its original condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to cancel or refuse delivery before the order is completed, a small deduction may apply to cover applicable shipping and handling costs.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe aim to keep the return process simple, transparent, and stress-free, ensuring a smooth experience from purchase through to return.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2025_MSpa_E-catalogue_EU.pdf?v=1765541676\"\u003e2025 MSpa E-catalogue (EU)\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/E0502641-2025-OSLO-QUICK-INSTALLATION-GUIDE-US.pdf?v=1774690361\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca rel=\"noopener\" href=\"https:\/\/www.youtube.com\/watch?v=csrTX1NF1v8\u0026amp;list=PL_lyFeYZyITBmeszP5ps-1GpaoIOSSrM-\u0026amp;index=17\" target=\"_blank\"\u003eM Spa Oslo Installation Video\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"MSPA","offers":[{"title":"Default Title","offer_id":56220006482252,"sku":"F-OS063W","price":1895.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/1747922112_11_8517.jpg?v=1775204236"},{"product_id":"superior-wellness-or2612-3-person-luxury-hot-tub","title":"Superior Wellness OR2612 3 Person Luxury Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR2612 3-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a stylish and compact \u003c\/span\u003e\u003cspan\u003ehydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for ultimate relaxation and wellness at home. Featuring \u003c\/span\u003e\u003cspan\u003e2 seats plus a full lounger\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to three people, providing a perfect blend of comfort and therapeutic massage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e26 precision jets\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e3 HP pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e2 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR2612 delivers consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e maintains clean, low-maintenance water.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEnhancing the experience, the spa includes \u003c\/span\u003e\u003cspan\u003eperimeter and corner LED lighting\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eBluetooth audio with dual speakers\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eGecko IN.K300 digital controls\u003c\/span\u003e\u003cspan\u003e. Finished in \u003c\/span\u003e\u003cspan\u003eSterling Silver acrylic\u003c\/span\u003e\u003cspan\u003e with sleek \u003c\/span\u003e\u003cspan\u003egrey side panels\u003c\/span\u003e\u003cspan\u003e and a \u003c\/span\u003e\u003cspan\u003e795-litre water capacity\u003c\/span\u003e\u003cspan\u003e, the OR2612 combines performance, style, and convenience in a compact design.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 3\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,130 x 1,650 x 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 26\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e2 Seats + 1 Lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K300\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 795 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e13 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 2 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 1 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003eN\/A\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-e0ca8084-7fff-c7bf-ead5-c18089971b92\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e225 kg \/ 1020 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR2612_-_Technical_Drawing_compressed.pdf?v=1765777932\"\u003e\u003cspan\u003eOnline Range OR2612 - Technical Drawing\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR2612_Online_Range_-_Cover_Drawing.pdf?v=1765777889\"\u003e\u003cspan\u003eOR2612 Online Range - Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8301_OR2612.pdf?v=1765777894\"\u003e\u003cspan\u003e8301 OR2612\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56221579084108,"sku":"OR2612-V1","price":4499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/bIhIJEjg.jpg?v=1767725242"},{"product_id":"superior-wellness-ares-4-person-luxury-swim-spa","title":"Superior Wellness Ares 4 Person Luxury Swim Spa","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eARES 4-Person Swim Spa\u003c\/span\u003e\u003cspan\u003e is a premium \u003c\/span\u003e\u003cspan\u003eswim spa and hydrotherapy system\u003c\/span\u003e\u003cspan\u003e designed for home fitness, relaxation, and wellness. Featuring a \u003c\/span\u003e\u003cspan\u003e3-seat layout with a dedicated swim area\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to four people for swimming, resistance training, or hydrotherapy.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e36 stainless steel jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003ethree 3 HP swim pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e1 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the ARES delivers powerful, consistent water flow with efficient heat retention thanks to \u003c\/span\u003e\u003cspan\u003ePlatinum Premium Shield insulation\u003c\/span\u003e\u003cspan\u003e. The integrated \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e ensures clean, low-maintenance water, while \u003c\/span\u003e\u003cspan\u003eperimeter and corner LED lighting\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eBluetooth audio\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eSpatouch 2 controls\u003c\/span\u003e\u003cspan\u003e enhance convenience and ambience.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWith its \u003c\/span\u003e\u003cspan\u003eSterling Silver acrylic finish\u003c\/span\u003e\u003cspan\u003e, modern \u003c\/span\u003e\u003cspan\u003egrey side panels\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003e5,500-litre capacity\u003c\/span\u003e\u003cspan\u003e, the ARES swim spa offers a luxurious, durable, and energy-efficient solution for home wellness and outdoor leisure.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePeople:\u003c\/strong\u003e 4\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 4,300 × 2,200 × 1,200 mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 36\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout:\u003c\/strong\u003e 3 Seats\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic: \u003c\/strong\u003eBluetooth\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eControls:\u003c\/strong\u003e Spatouch 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight – Dry: \u003c\/strong\u003e900 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight – Wet: \u003c\/strong\u003e6400 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e 2 × SS01\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePlatinum Premium Shield\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply:\u003c\/strong\u003e 40 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater: \u003c\/strong\u003e3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps: \u003c\/strong\u003e1 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps (Swim): \u003c\/strong\u003e3 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 1 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity: \u003c\/strong\u003e5500 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eSuperior Wellness Swim Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Purchase Technical Consultation \u0026amp; Site Assessment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore any payment is made or an order is finalised, we conduct a comprehensive technical consultation. Given that a swim spa is a permanent, high-capacity engineering installation, this stage ensures that your property can safely support the unit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eTechnical Alignment:\u003c\/strong\u003e\u003cspan\u003e We will review your chosen model's specific 40 Amp draw against your home’s current electrical capacity to ensure your consumer unit can handle the additional load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eLogistical Feasibility:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur logistics experts will review your site via video or photos to determine if a \u003c\/span\u003e\u003cspan\u003eHIAB\u003c\/span\u003e\u003cspan\u003e (truck-mounted crane) is sufficient or if a \u003c\/span\u003e\u003cspan\u003estandalone mobile crane\u003c\/span\u003e\u003cspan\u003e is required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFoundation Verification:\u003c\/strong\u003e\u003cspan\u003e We provide the exact structural weight specifications (Total Filled Weight) so your groundworks team can prepare a reinforced concrete base (typically \u003c\/span\u003e\u003cspan\u003e150mm–200mm thick\u003c\/span\u003e\u003cspan\u003e) that meets the necessary PSI ratings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eProject Timeline:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe coordinate with your chosen electrician and crane provider to align their schedules with our delivery window, ensuring a \"first-time\" successful installation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Place Your Order \u0026amp; Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSelect the swim spa model that aligns with your fitness and hydrotherapy goals. Because each swim spa is a significant engineering installation, we require a \u003c\/span\u003e\u003cspan\u003evideo survey\u003c\/span\u003e\u003cspan\u003e of the delivery route.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Route:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease film from the kerbside to the final installation pad.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDetails:\u003c\/strong\u003e\u003cspan\u003e Highlight gate widths, overhead obstructions (cables\/gutters), and any ground-level obstacles.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eNote:\u003c\/strong\u003e\u003cspan\u003e Due to the size of swim spas, standard manual positioning is not possible; therefore, the route must be accessible for a heavy-duty delivery vehicle.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Specialist Delivery \u0026amp; Crane Requirements (Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDue to their immense weight and length, swim spas cannot be moved using standard spa dollies. They require specialist lifting equipment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHIAB Crane Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMost units are delivered via a truck-mounted ‘HIAB’ crane. The maximum reach is typically \u003c\/span\u003e\u003cspan\u003e7 metres\u003c\/span\u003e\u003cspan\u003e, though this depends on the truck's orientation and the spa's final position.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eAccess Assessment:\u003c\/strong\u003e\u003cspan\u003e HIAB trucks are exceptionally large. You must ensure your driveway or access point can support the weight and width of an HGV.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eStandalone Cranes:\u003c\/strong\u003e\u003cspan\u003e If the reach exceeds 7 metres or involves lifting over a house, a separate standalone crane is required. These can reach up to \u003c\/span\u003e\u003cspan\u003e44 metres\u003c\/span\u003e\u003cspan\u003e but are very heavy and may not be able to drive on a standard domestic driveway.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eYour Responsibility:\u003c\/strong\u003e\u003cspan\u003e It is the customer's sole responsibility to hire, coordinate, and pay the third-party crane company. We recommend a professional site survey by the crane provider to ensure they are suitably insured and have the correct equipment (e.g., spreader bars).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFinality:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce the crane positions the swim spa, it is in its permanent location. Ensure you are happy with the orientation while the crane is still on-site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour swim spa is built to the highest industry standards, featuring reinforced acrylic shells and high-performance turbine or jet systems. Every unit undergoes a 24-hour wet test and a comprehensive quality-control check before being wrapped and prepared for specialist transit.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your swim spa is ready, we will notify you so you can schedule a delivery date. This is an \u003c\/span\u003e\u003cspan\u003eall-day appointment\u003c\/span\u003e\u003cspan\u003e. You will receive a call approximately one hour before the delivery team and the HIAB\/crane vehicle arrive.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you must ensure:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Base:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA reinforced concrete pad (minimum thickness of \u003c\/span\u003e\u003cspan\u003e150mm\u003c\/span\u003e\u003cspan\u003e) is required. A swim spa can weigh upwards of \u003c\/span\u003e\u003cspan\u003e10,000kg\u003c\/span\u003e\u003cspan\u003e when filled; a standard patio or \"hot tub\" base is often insufficient.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eClearance:\u003c\/strong\u003e\u003cspan\u003e Ensure there is no overhead interference (power lines or tree branches) within the crane’s operating radius.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Electrical Supply: 40 Amp Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSwim spas require a significantly higher power draw than standard hot tubs to accommodate multiple swim pumps and high-kilowatt heaters.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDedicated Supply:\u003c\/strong\u003e\u003cspan\u003e A \u003c\/span\u003e\u003cspan\u003e40 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply is required, protected by a \u003c\/span\u003e\u003cspan\u003eType A RCD\u003c\/span\u003e\u003cspan\u003e (Residual Current Device).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA qualified electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof 45A rotary isolator switch\u003c\/span\u003e\u003cspan\u003e, located between \u003c\/span\u003e\u003cspan\u003e2 and 5 metres\u003c\/span\u003e\u003cspan\u003e from the swim spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCable Specifications:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* The installation typically requires a \u003c\/span\u003e\u003cspan\u003e10 mm² 3-core SWA (Steel Wire Armoured)\u003c\/span\u003e\u003cspan\u003e cable to accommodate the high current and potential voltage drop over distance.\u003c\/span\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eEnsure there is at least \u003c\/span\u003e\u003cspan\u003e5 metres\u003c\/span\u003e\u003cspan\u003e of \"tail\" cable coming from the isolator to allow for internal routing within the spa cabinet to the control box.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCertification:\u003c\/strong\u003e\u003cspan\u003e All electrical work must comply with \u003c\/span\u003e\u003cspan\u003eBS 7671 (Wiring Regulations)\u003c\/span\u003e\u003cspan\u003e and be certified by a Part P registered electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Water Supply \u0026amp; Drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSwim spas hold a vast volume of water (often 5,000 to 9,000+ litres).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilling:\u003c\/strong\u003e\u003cspan\u003e Ensure you have access to a high-pressure water source. Filling can take several hours.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDrainage:\u003c\/strong\u003e\u003cspan\u003e Ensure the surrounding area has adequate drainage to handle splash-out or the eventual draining of the unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, inspect the unit immediately upon arrival. Report any visible transit damage to the delivery driver and our team within 24 hours. Once the unit is lifted into place by the crane, the \"delivery\" phase is complete.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhile our team assists with the positioning via crane, please note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eConnection:\u003c\/strong\u003e\u003cspan\u003e Our team does not perform the final hard-wiring into your consumer unit or isolator. Your qualified electrician must be present or scheduled to complete the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eComponents:\u003c\/strong\u003e\u003cspan\u003e We will assist in the placement of the cover and any included accessories.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFill the Unit:\u003c\/strong\u003e\u003cspan\u003e Do not turn on the power until the water level reaches the specified height above the jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCommissioning:\u003c\/strong\u003e\u003cspan\u003e Once powered, test the swim current, heating system, and lighting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Ensure your electrician provides a minor works certificate to validate the electrical portion of your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e12. Enjoy Your Swim Spa \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour Superior Wellness Swim Spa is now a hub for fitness and relaxation. Whether you are training for a marathon swim or relaxing after a long day, we are here to support your journey.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the safe operation and peak performance of your 40 Amp hot tub or swim spa, the correct electrical supply must be installed prior to delivery. \u003c\/span\u003e\u003cspan\u003ePlease provide this document to your qualified electrician.\u003c\/span\u003e\u003cspan\u003e All electrical installations must be certified to Part P of the Building Regulations and BS 7671 (18th Edition) of the IET Wiring Regulations.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e40 Amp Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause high-performance hot tubs and swim spas utilise multiple pumps and larger heaters simultaneously, they draw a continuous high load and require a heavy-duty power supply to operate safely.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDedicated High-Load Circuit:\u003c\/strong\u003e\u003cspan\u003e The unit requires a dedicated, hardwired circuit protected by a suitably rated MCB (typically 45A or 50A) and an appropriate RCD\/RCBO (30mA) at your main consumer unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eIsolator Switch:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAn IP65-rated, waterproof rotary isolator switch (rated for 45A or higher) must be installed 2 to 3 metres away from the hot tub or swim spa. This ensures it cannot be touched while someone is in the water but remains within sight for emergencies or maintenance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eCable Specification (Critical):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFor the higher 40-Amp continuous draw, standard 6mm² cable is often insufficient for typical garden runs because of the risk of voltage drop. Your electrician will typically need to install \u003c\/span\u003e\u003cspan\u003e3-core 10mm² Steel Wire Armoured (SWA) cable\u003c\/span\u003e\u003cspan\u003e from your consumer unit to the isolator switch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eFinal Connection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFrom the isolator switch, a continuous length of 10mm² SWA cable must be routed to the unit. Ensure this final cable length is generously measured to drop to the floor, run around the tub to the designated access panel, and reach the internal control pack. We recommend leaving at least \u003c\/span\u003e\u003cspan\u003e2 to 3 metres of extra cable tail\u003c\/span\u003e\u003cspan\u003e at the tub end to allow for flexible internal routing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb id=\"docs-internal-guid-44524067-7fff-cfec-140c-7dec634e3554\"\u003e\u003cspan\u003eImportant Note:\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/b\u003e\u003c\/strong\u003eThe cable sizes provided above are standard industry-recommended minimums for a 40 Amp supply. Every installation is unique, depending on the property, so it is always best to defer to your electrician's judgement. The installing electrician is strictly responsible for calculating the final cable cross-sectional area based on the exact length of the run, the routing method (e.g., clipped direct, buried, or routed through thermal insulation), and site-specific conditions to prevent voltage drop and ensure full BS 7671 compliance.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_Ares_V3_-_Technical_Drawing_SR853.pdf?v=1765777049\"\u003e\u003cspan\u003eOnline Range ARES -Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56237666271564,"sku":"ARSW-23","price":19999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_4.png?v=1767722706"},{"product_id":"superior-wellness-neptune-6-person-luxury-swim-spa","title":"Superior Wellness Neptune 6 Person Luxury Swim spa","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eNEPTUNE 6-Person Swim Spa\u003c\/span\u003e\u003cspan\u003e is a high-end \u003c\/span\u003e\u003cspan\u003eswim spa and hydrotherapy system\u003c\/span\u003e\u003cspan\u003e designed for ultimate relaxation, fitness, and wellness at home. With a \u003c\/span\u003e\u003cspan\u003e5-seat layout plus a full lounger\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to six people, offering both social and therapeutic experiences.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeaturing \u003c\/span\u003e\u003cspan\u003e136 stainless steel hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003ethree 3 HP swim pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e1 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the NEPTUNE delivers powerful water flow and consistent warmth. Its \u003c\/span\u003e\u003cspan\u003ePlatinum Premium Shield insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhancing luxury and convenience, the spa includes perimeter and corner LED lighting, Bluetooth music, and Spatouch 2 digital controls. Finished in Sterling Silver acrylic with modern grey side panels and a massive 9,400-litre capacity, the NEPTUNE swim spa combines style, performance, and durability for the ultimate home wellness experience.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePeople:\u003c\/strong\u003e 6\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 5,880 × 2,200 × 1,300 mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 136\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e5 Seats + 1 Lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting:\u003c\/strong\u003e Perimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic: \u003c\/strong\u003eBluetooth\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eControls:\u003c\/strong\u003e Spatouch 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight – Dry: \u003c\/strong\u003e1220 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight – Wet:\u003c\/strong\u003e 10620 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System:\u003c\/strong\u003e Ozone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e 2 × SS01\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePlatinum Premium Shield\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e40 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 1 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps (Swim): \u003c\/strong\u003e3 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 1 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity: \u003c\/strong\u003e9400 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eSuperior Wellness Swim Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Purchase Technical Consultation \u0026amp; Site Assessment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore any payment is made or an order is finalised, we conduct a comprehensive technical consultation. Given that a swim spa is a permanent, high-capacity engineering installation, this stage ensures that your property can safely support the unit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eTechnical Alignment:\u003c\/strong\u003e\u003cspan\u003e We will review your chosen model's specific 40 Amp draw against your home’s current electrical capacity to ensure your consumer unit can handle the additional load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eLogistical Feasibility:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur logistics experts will review your site via video or photos to determine if a \u003c\/span\u003e\u003cspan\u003eHIAB\u003c\/span\u003e\u003cspan\u003e (truck-mounted crane) is sufficient or if a \u003c\/span\u003e\u003cspan\u003estandalone mobile crane\u003c\/span\u003e\u003cspan\u003e is required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFoundation Verification:\u003c\/strong\u003e\u003cspan\u003e We provide the exact structural weight specifications (Total Filled Weight) so your groundworks team can prepare a reinforced concrete base (typically \u003c\/span\u003e\u003cspan\u003e150mm–200mm thick\u003c\/span\u003e\u003cspan\u003e) that meets the necessary PSI ratings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eProject Timeline:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe coordinate with your chosen electrician and crane provider to align their schedules with our delivery window, ensuring a \"first-time\" successful installation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Place Your Order \u0026amp; Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSelect the swim spa model that aligns with your fitness and hydrotherapy goals. Because each swim spa is a significant engineering installation, we require a \u003c\/span\u003e\u003cspan\u003evideo survey\u003c\/span\u003e\u003cspan\u003e of the delivery route.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Route:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease film from the kerbside to the final installation pad.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDetails:\u003c\/strong\u003e\u003cspan\u003e Highlight gate widths, overhead obstructions (cables\/gutters), and any ground-level obstacles.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eNote:\u003c\/strong\u003e\u003cspan\u003e Due to the size of swim spas, standard manual positioning is not possible; therefore, the route must be accessible for a heavy-duty delivery vehicle.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Specialist Delivery \u0026amp; Crane Requirements (Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDue to their immense weight and length, swim spas cannot be moved using standard spa dollies. They require specialist lifting equipment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHIAB Crane Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMost units are delivered via a truck-mounted ‘HIAB’ crane. The maximum reach is typically \u003c\/span\u003e\u003cspan\u003e7 metres\u003c\/span\u003e\u003cspan\u003e, though this depends on the truck's orientation and the spa's final position.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eAccess Assessment:\u003c\/strong\u003e\u003cspan\u003e HIAB trucks are exceptionally large. You must ensure your driveway or access point can support the weight and width of an HGV.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eStandalone Cranes:\u003c\/strong\u003e\u003cspan\u003e If the reach exceeds 7 metres or involves lifting over a house, a separate standalone crane is required. These can reach up to \u003c\/span\u003e\u003cspan\u003e44 metres\u003c\/span\u003e\u003cspan\u003e but are very heavy and may not be able to drive on a standard domestic driveway.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eYour Responsibility:\u003c\/strong\u003e\u003cspan\u003e It is the customer's sole responsibility to hire, coordinate, and pay the third-party crane company. We recommend a professional site survey by the crane provider to ensure they are suitably insured and have the correct equipment (e.g., spreader bars).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFinality:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce the crane positions the swim spa, it is in its permanent location. Ensure you are happy with the orientation while the crane is still on-site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour swim spa is built to the highest industry standards, featuring reinforced acrylic shells and high-performance turbine or jet systems. Every unit undergoes a 24-hour wet test and a comprehensive quality-control check before being wrapped and prepared for specialist transit.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your swim spa is ready, we will notify you so you can schedule a delivery date. This is an \u003c\/span\u003e\u003cspan\u003eall-day appointment\u003c\/span\u003e\u003cspan\u003e. You will receive a call approximately one hour before the delivery team and the HIAB\/crane vehicle arrive.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you must ensure:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Base:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA reinforced concrete pad (minimum thickness of \u003c\/span\u003e\u003cspan\u003e150mm\u003c\/span\u003e\u003cspan\u003e) is required. A swim spa can weigh upwards of \u003c\/span\u003e\u003cspan\u003e10,000kg\u003c\/span\u003e\u003cspan\u003e when filled; a standard patio or \"hot tub\" base is often insufficient.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eClearance:\u003c\/strong\u003e\u003cspan\u003e Ensure there is no overhead interference (power lines or tree branches) within the crane’s operating radius.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Electrical Supply: 40 Amp Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSwim spas require a significantly higher power draw than standard hot tubs to accommodate multiple swim pumps and high-kilowatt heaters.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDedicated Supply:\u003c\/strong\u003e\u003cspan\u003e A \u003c\/span\u003e\u003cspan\u003e40 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply is required, protected by a \u003c\/span\u003e\u003cspan\u003eType A RCD\u003c\/span\u003e\u003cspan\u003e (Residual Current Device).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA qualified electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof 45A rotary isolator switch\u003c\/span\u003e\u003cspan\u003e, located between \u003c\/span\u003e\u003cspan\u003e2 and 5 metres\u003c\/span\u003e\u003cspan\u003e from the swim spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCable Specifications:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* The installation typically requires a \u003c\/span\u003e\u003cspan\u003e10 mm² 3-core SWA (Steel Wire Armoured)\u003c\/span\u003e\u003cspan\u003e cable to accommodate the high current and potential voltage drop over distance.\u003c\/span\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eEnsure there is at least \u003c\/span\u003e\u003cspan\u003e5 metres\u003c\/span\u003e\u003cspan\u003e of \"tail\" cable coming from the isolator to allow for internal routing within the spa cabinet to the control box.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCertification:\u003c\/strong\u003e\u003cspan\u003e All electrical work must comply with \u003c\/span\u003e\u003cspan\u003eBS 7671 (Wiring Regulations)\u003c\/span\u003e\u003cspan\u003e and be certified by a Part P registered electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Water Supply \u0026amp; Drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSwim spas hold a vast volume of water (often 5,000 to 9,000+ litres).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilling:\u003c\/strong\u003e\u003cspan\u003e Ensure you have access to a high-pressure water source. Filling can take several hours.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDrainage:\u003c\/strong\u003e\u003cspan\u003e Ensure the surrounding area has adequate drainage to handle splash-out or the eventual draining of the unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, inspect the unit immediately upon arrival. Report any visible transit damage to the delivery driver and our team within 24 hours. Once the unit is lifted into place by the crane, the \"delivery\" phase is complete.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhile our team assists with the positioning via crane, please note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eConnection:\u003c\/strong\u003e\u003cspan\u003e Our team does not perform the final hard-wiring into your consumer unit or isolator. Your qualified electrician must be present or scheduled to complete the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eComponents:\u003c\/strong\u003e\u003cspan\u003e We will assist in the placement of the cover and any included accessories.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFill the Unit:\u003c\/strong\u003e\u003cspan\u003e Do not turn on the power until the water level reaches the specified height above the jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCommissioning:\u003c\/strong\u003e\u003cspan\u003e Once powered, test the swim current, heating system, and lighting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Ensure your electrician provides a minor works certificate to validate the electrical portion of your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e12. Enjoy Your Swim Spa \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour Superior Wellness Swim Spa is now a hub for fitness and relaxation. Whether you are training for a marathon swim or relaxing after a long day, we are here to support your journey.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the safe operation and peak performance of your 40 Amp hot tub or swim spa, the correct electrical supply must be installed prior to delivery. \u003c\/span\u003e\u003cspan\u003ePlease provide this document to your qualified electrician.\u003c\/span\u003e\u003cspan\u003e All electrical installations must be certified to Part P of the Building Regulations and BS 7671 (18th Edition) of the IET Wiring Regulations.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e40 Amp Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause high-performance hot tubs and swim spas utilise multiple pumps and larger heaters simultaneously, they draw a continuous high load and require a heavy-duty power supply to operate safely.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDedicated High-Load Circuit:\u003c\/strong\u003e\u003cspan\u003e The unit requires a dedicated, hardwired circuit protected by a suitably rated MCB (typically 45A or 50A) and an appropriate RCD\/RCBO (30mA) at your main consumer unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eIsolator Switch:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAn IP65-rated, waterproof rotary isolator switch (rated for 45A or higher) must be installed 2 to 3 metres away from the hot tub or swim spa. This ensures it cannot be touched while someone is in the water but remains within sight for emergencies or maintenance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCable Specification (Critical):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFor the higher 40-Amp continuous draw, standard 6mm² cable is often insufficient for typical garden runs because of the risk of voltage drop. Your electrician will typically need to install \u003c\/span\u003e\u003cspan\u003e3-core 10mm² Steel Wire Armoured (SWA) cable\u003c\/span\u003e\u003cspan\u003e from your consumer unit to the isolator switch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFinal Connection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFrom the isolator switch, a continuous length of 10mm² SWA cable must be routed to the unit. Ensure this final cable length is generously measured to drop to the floor, run around the tub to the designated access panel, and reach the internal control pack. We recommend leaving at least \u003c\/span\u003e\u003cspan\u003e2 to 3 metres of extra cable tail\u003c\/span\u003e\u003cspan\u003e at the tub end to allow for flexible internal routing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb id=\"docs-internal-guid-44524067-7fff-cfec-140c-7dec634e3554\"\u003e\u003cspan\u003eImportant Note:\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/b\u003e\u003c\/strong\u003eThe cable sizes provided above are standard industry-recommended minimums for a 40 Amp supply. Every installation is unique, depending on the property, so it is always best to defer to your electrician's judgement. The installing electrician is strictly responsible for calculating the final cable cross-sectional area based on the exact length of the run, the routing method (e.g., clipped direct, buried, or routed through thermal insulation), and site-specific conditions to prevent voltage drop and ensure full BS 7671 compliance.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003eOnline Range UK Warranty (July 2025)\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56237700743500,"sku":"SR850-2021","price":24999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/DSC_5121_8b6c639f-20c8-4aef-8661-b3a2b1b55409.jpg?v=1771493603"},{"product_id":"superior-wellness-or2507-7-person-luxury-spa-hot-tub","title":"Superior Wellness  OR2507 7 Person Luxury Spa Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR2507 7-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a compact yet powerful \u003c\/span\u003e\u003cspan\u003ehydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation and social enjoyment at home. Featuring \u003c\/span\u003e\u003cspan\u003e7 ergonomic seats\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates family and friends while delivering a soothing hydrotherapy experience.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e25 precision jets\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e3 HP pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e2 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR2507 provides consistent water flow and warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean with minimal maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor added ambience, the spa includes \u003c\/span\u003e\u003cspan\u003eperimeter and corner LED lighting\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eBluetooth audio with dual speakers\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eGecko IN.K300 digital controls\u003c\/span\u003e\u003cspan\u003e for easy operation. Finished in \u003c\/span\u003e\u003cspan\u003eSterling Silver acrylic\u003c\/span\u003e\u003cspan\u003e with modern \u003c\/span\u003e\u003cspan\u003egrey side panels\u003c\/span\u003e\u003cspan\u003e and a \u003c\/span\u003e\u003cspan\u003e874-litre water capacity\u003c\/span\u003e\u003cspan\u003e, the OR2507 combines style, comfort, and convenience in a compact, durable design.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 7\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 25\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e7 Seats\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K300\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e13 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 2 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 1 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003eN\/A\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-e0ca8084-7fff-c7bf-ead5-c18089971b92\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e260 kg \/ 1134 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR2507_-_Technical_Drawing_compressed.pdf?v=1765779105\"\u003e\u003cspan\u003eOnline Range OR2507  Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR2507_Online_Range_-_Cover_Drawing.pdf?v=1765779044\"\u003e\u003cspan\u003eOR2507 Online Range  Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8303_OR2507.pdf?v=1765779048\"\u003e\u003cspan\u003e8303 OR2507\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56237749862732,"sku":"OR2507","price":4899.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_10.png?v=1765778801"},{"product_id":"superior-wellness-or2723-5-person-luxury-spa-hot-tub","title":"Superior Wellness OR2723 5 Person Luxury Spa Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR2723 5-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a premium \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation, socialising, and wellness. Featuring \u003c\/span\u003e\u003cspan\u003e3 seats plus 2 loungers\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to five people, offering both comfort and therapeutic massage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e27 precision jets\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e3 HP pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e2 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR2723 delivers powerful, soothing water flow. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eFor enhanced ambience, the spa includes perimeter and corner LED lighting, Bluetooth audio with dual speakers, and Gecko IN.K300 digital controls. Finished in Sterling Silver acrylic with sleek grey side panels and an 874-litre water capacity, the OR2723 combines style, performance, and convenience for the perfect home spa experience.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 5\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 27\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e3 Seats + 2 Loungers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K300\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e13 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 2 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 1 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003eN\/A\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-e0ca8084-7fff-c7bf-ead5-c18089971b92\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e260 kg \/ 1134 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR2723_-_Technical_Drawing_compressed.pdf?v=1765780782\"\u003e\u003cspan\u003eOnline Range OR2723 Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR7523___OR5723___OR2723_Online_Range_-_Cover_Drawing.pdf?v=1765785582\"\u003e\u003cspan\u003eOR7523 | OR5723 | OR2723 Online Range  Cover Drawing \u003c\/span\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8305C_OR2723.pdf?v=1765780785\"\u003e\u003cspan\u003e8305C OR2723\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56237852688716,"sku":"OR2723","price":4499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_12.png?v=1765802006"},{"product_id":"superior-wellness-or2815-6-person-luxury-spa-hot-tub","title":"Superior Wellness OR2815 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR2815 6-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a versatile \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for ultimate relaxation, wellness, and social enjoyment. Featuring \u003c\/span\u003e\u003cspan\u003e5 seats plus 1 lounger\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to six people, providing both therapeutic massage and comfort.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePowered by \u003c\/span\u003e\u003cspan\u003e28 precision jets\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e3 HP pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e2 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR2815 ensures consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e enhances energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor added luxury, it includes \u003c\/span\u003e\u003cspan\u003eperimeter and corner LED lighting\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eBluetooth audio with dual speakers\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eGecko IN.K300 digital controls\u003c\/span\u003e\u003cspan\u003e. Finished in \u003c\/span\u003e\u003cspan\u003eSterling Silver acrylic\u003c\/span\u003e\u003cspan\u003e with modern \u003c\/span\u003e\u003cspan\u003egrey side panels\u003c\/span\u003e\u003cspan\u003e and an \u003c\/span\u003e\u003cspan\u003e874-litre water capacity\u003c\/span\u003e\u003cspan\u003e, the OR2815 combines style, performance, and convenience for the ideal home spa experience.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 5\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 25\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e5 Seats + 1 Lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K300\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e13 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 2 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 1 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003eN\/A\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-e0ca8084-7fff-c7bf-ead5-c18089971b92\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e260 kg \/ 1134 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR2815_-_Technical_Drawing_compressed.pdf?v=1765781377\"\u003eOnline Range OR2815 Technical Drawing\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR2815_Online_Range_-_Cover_Drawing.pdf?v=1765781380\"\u003eOR2815 Online Range Cover Drawing \u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003eOnline Range UK Warranty (July 2025)\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56238030094668,"sku":"OR2815","price":4899.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/wBzzImkw.jpg?v=1767723950"},{"product_id":"superior-wellness-or5723-5-person-luxury-spa-hot-tub","title":"Superior Wellness OR5723 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR5723 5-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a high-performance \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation, wellness, and social enjoyment. With \u003c\/span\u003e\u003cspan\u003e3 seats plus 2 loungers\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to five people, delivering both comfort and therapeutic massage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeaturing \u003c\/span\u003e\u003cspan\u003e57 powerful jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 2 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR5723 provides strong, consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhanced with perimeter and corner LED lighting, Bluetooth audio with dual speakers, and Gecko IN.K500 digital controls, the spa offers modern convenience and luxury. Finished in Sterling Silver acrylic with sleek grey side panels and an 874-litre water capacity, the OR5723 combines style, performance, and durability for the perfect home spa experience.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 5\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 57\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e3 Seats + 2 Loungers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K500\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 2 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-e0ca8084-7fff-c7bf-ead5-c18089971b92\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e295 kg \/ 1169 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR5723_-_Technical_Drawing_compressed.pdf?v=1765783057\"\u003e\u003cspan\u003eOnline Range OR5723 Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR7523___OR5723___OR2723_Online_Range_-_Cover_Drawing.pdf?v=1765785582\"\u003e\u003cspan\u003eOR7523 | OR5723 | OR2723 Online Range  Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8305B_OR5723.pdf?v=1765782957\"\u003e\u003cspan\u003e8305B OR5723\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56238149894476,"sku":"OR5723","price":5499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/IMG_3563b.jpg?v=1765783180"},{"product_id":"superior-wellness-or5907-7-person-luxury-spa-hot-tub","title":"Superior Wellness OR5907 7 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR5907 7-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a premium \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation, wellness, and social enjoyment. Featuring \u003c\/span\u003e\u003cspan\u003e7 ergonomic seats\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to seven people, making it perfect for family and friends.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e59 powerful jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 2 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR5907 delivers consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhanced with perimeter and corner LED lighting, Bluetooth audio with dual speakers, and Gecko IN.K300 digital controls, this hot tub combines modern convenience with luxury. Finished in Sterling Silver acrylic with grey side panels and an 874-litre capacity, the OR5907 offers style, performance, and durability for the ultimate home spa experience.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 7\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 59\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e7 Seats\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K300\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 2 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-db13f766-7fff-ea6f-33f6-41f6d7b7aaf2\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e295 kg \/ 1169 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR5907_-_Technical_Drawing_1.pdf?v=1765783816\"\u003e\u003cspan\u003eOnline Range OR5907 Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR5907_Online_Range_-_Cover_Drawing.pdf?v=1765783816\"\u003e\u003cspan\u003eOR5907 Online Range Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8306B_OR5907.pdf?v=1765783817\"\u003e\u003cspan\u003e8306B OR5907\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56238244856140,"sku":"OR5907","price":5499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_24.png?v=1765801975"},{"product_id":"superior-wellness-or5915-6-person-luxury-spa-hot-tub","title":"Superior Wellness OR5915 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR5915 6-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a premium \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for ultimate relaxation, wellness, and social enjoyment. Featuring \u003c\/span\u003e\u003cspan\u003e5 seats plus 1 lounger\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to six people, offering both comfort and therapeutic massage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePowered by \u003c\/span\u003e\u003cspan\u003e59 jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 2 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR5915 delivers strong, consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e maintains clean, low-maintenance water.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhanced with perimeter and corner LED lighting, Bluetooth audio with dual speakers, and Gecko IN.K500 digital controls, the spa combines luxury and convenience. Finished in Sterling Silver acrylic with sleek grey side panels and an 874-litre capacity, the OR5915 offers style, performance, and durability for the perfect home spa experience.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 6\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 59\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e5 Seats + 1 Lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K500\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 2 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-db13f766-7fff-ea6f-33f6-41f6d7b7aaf2\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e295 kg \/ 1169 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR5915_-_Technical_Drawing_1__compressed.pdf?v=1765784483\"\u003e\u003cspan\u003eOnline Range OR5915 Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR7915___OR5915_Online_Range_-_Cover_Drawing_1.pdf?v=1765788921\"\u003e\u003cspan\u003eOR7915 | OR5915 Online Range Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8304B_OR5915.pdf?v=1765784487\"\u003e\u003cspan\u003e8304B OR5915\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56238325727564,"sku":"OR5915","price":5499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/IMG_3545b.jpg?v=1765801960"},{"product_id":"superior-wellness-or7523-5-person-luxury-spa-hot-tub","title":"Superior Wellness OR7523 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR7523 5-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a high-performance \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation, wellness, and social enjoyment. Featuring \u003c\/span\u003e\u003cspan\u003e3 seats plus 2 loungers\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to five people, offering a premium therapeutic massage experience.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e75 powerful jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 3 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR7523 delivers strong, consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEnhanced with \u003c\/span\u003e\u003cspan\u003eperimeter and corner LED lighting\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eBluetooth audio with dual speakers\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eGecko IN.K500 digital controls\u003c\/span\u003e\u003cspan\u003e, this spa combines modern convenience with luxury. Finished in \u003c\/span\u003e\u003cspan\u003eSterling Silver acrylic\u003c\/span\u003e\u003cspan\u003e with \u003c\/span\u003e\u003cspan\u003egrey side panels\u003c\/span\u003e\u003cspan\u003e and an \u003c\/span\u003e\u003cspan\u003e874-litre capacity\u003c\/span\u003e\u003cspan\u003e, the OR7523 offers style, performance, and durability for the ultimate home spa experience.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 5\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 75\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e3 Seats + 2 Loungers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K500\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-e0ca8084-7fff-c7bf-ead5-c18089971b92\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e310 kg \/ 1184 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR7523_-_Technical_Drawing_1__compressed.pdf?v=1765785772\"\u003e\u003cspan\u003eOnline Range OR7523 Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR7523___OR5723___OR2723_Online_Range_-_Cover_Drawing.pdf?v=1765785582\"\u003e\u003cspan\u003eOR7523 | OR5723 | OR2723 Online Range Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8305A_OR7523_1.pdf?v=1765785584\"\u003e\u003cspan\u003e8305A OR7523\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56238439661900,"sku":"OR7523","price":5999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_28.png?v=1765807847"},{"product_id":"superior-wellness-or7915-5-person-luxury-spa-hot-tub","title":"Superior Wellness OR7915 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR7915 5-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a premium \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation, wellness, and social enjoyment. Featuring \u003c\/span\u003e\u003cspan\u003e4 seats plus 1 lounger\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to five people, delivering both comfort and therapeutic massage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e79 powerful jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 3 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR7915 provides strong, consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhanced with perimeter and corner LED lighting, Bluetooth audio with dual speakers, and Gecko IN.K500 digital controls, this spa combines modern convenience with luxury. Finished in Sterling Silver acrylic with grey side panels and an 874-litre capacity, the OR7915 delivers style, performance, and durability for the ultimate home spa experience.\u003cb\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 5\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 79\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e4 Seats + 1 Lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K500\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR7915_-_Technical_Drawing_1.pdf?v=1765788922\"\u003e\u003cspan\u003eOnline Range OR7915- Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR7915___OR5915_Online_Range_-_Cover_Drawing_1.pdf?v=1765788921\"\u003e\u003cspan\u003eOR7915 | OR5915 Online Range - Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8304A_OR7915.pdf?v=1765788924\"\u003e\u003cspan\u003e8304A OR7915\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56239239463244,"sku":"OR7915","price":5999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_29.png?v=1765807898"},{"product_id":"mspa-oslo-aero-plus-6-person-portable-hot-tub","title":"MSpa Oslo Aero Plus 6 Person Portable Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 data-end=\"197\" data-start=\"137\"\u003eRelax And Unwind With The MSpa Oslo Aero Plus Hot Tub\u003c\/h2\u003e\n\u003cp\u003eOur new OSLO Aero Plus spa is not only stunning, but it also features the latest in MSpa technology. This beautiful spa packs all the rigidity of a traditional spa while sporting MSpa’s signature portability and ease of installation. Enjoy multiple hydromassage jets in addition to our variable air bubbling technology, while a beautiful remote-controlled light strip adds a sense of luxury, creating unparalleled ambience.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eYour professional choice for safety:\u003c\/strong\u003e Create unique wellness moments with our Oslo Aero+ outdoor whirlpool for up to 6 people. The square whirlpool promises an exclusive spa experience at a low price. The high-quality modular system allows assembly in just 15 minutes and ensures high stability thanks to the solid outer wall while simultaneously providing mobility. The personal wellness oasis is conveniently controlled via the OLED touch display or the extended MSpa app 2.0.\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEasy to use:\u003c\/strong\u003e Thanks to anti-frost technology, our outdoor whirlpool is winter-proof and allows year-round use. The heater is automatically activated as soon as the water temperature drops below 1°C and heats up to 3°C to avoid frost damage. The non-slip base ensures safe entry and exit, and the patented PTC heater with corrosion protection coating guarantees quick heating while reducing energy consumption.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExperience an exclusive wellness:\u003c\/strong\u003e Experience with our garden hot tub OSLO Aero+ with LED lighting and 4 integrated seats, neck and back cushions. Choose from 20 colours and 21 colour-changing modes and set the water temperature up to 40°C as desired. This Mspa whirlpool is one of the quietest in the world and pampers you with 140 bubble massage nozzles with 3 adjustable intensities and the 8 individually adjustable hot water jet nozzles.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNatural protection and modern technology:\u003c\/strong\u003e The improved UVC Plus disinfection eliminates 95% of bacteria with ultra-strong UV light - now even 20 times stronger. The antibacterial inner fabric reduces bacterial reproduction by 99%, while the automatic filter system effectively removes dirt. The dispenser ensures even resolution of cleaning tablets, and thanks to the included pH test strips, the water quality can be checked at any time.\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnergy:\u003c\/strong\u003e The outdoor whirlpool has some technologies that counteract high energy costs thanks to its energy-saving properties. The MDC pump offers 36% more water flow with 30% less energy consumption at 1800 l\/h. In addition, the aluminium insulation cover, as well as the inflatable thermal cover, help to keep the heat in the pool. The floor mat insulates from the bottom so that no heat is lost across the floor.\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEasy to assemble in just 15 minutes:\u003c\/strong\u003e Thanks to the clever module system and the easy-to-follow instructions (English language not guaranteed), the Oslo Aero+ whirlpool can be set up in just 15 minutes – no hardwiring required. It plugs into an outdoor 13A RCD-protected socket. You can easily install the whirlpool yourself and use it immediately to enjoy your personal wellness oasis.\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTechnical design: \u003c\/strong\u003eWhirlpool for 6 people, whirlpool square dimensions 180 x 180 x 65 cm (inside: 160 x 160 x 65 cm), 2200 watt heating power + 720 watt massage jets, voltage 220 – 240 V\/50 Hz with 5.10 m connection cable, filter. pump pump 12V\/6 0W 1800 litres\/hour, PTC heater 20-40°C, UVC-PLUS disinfection 40,000μW, capacity for 6 people, 140 air jet massage jets, 4x2 hydro-jet nozzles, capacity 1150 litres, heating time 1.4-1.8 °C\/h, weight (without water) 99.5 kg\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003e30% more efficient:\u003c\/strong\u003e Enhanced MSpa Direct Current (MDC) technology reduces energy consumption by 30% for the filtration system\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003e1800 lites \/ hour:\u003c\/strong\u003e Stronger water flow and increased circulation speeds\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydromassage Jets Plus:\u003c\/strong\u003e\u003cspan\u003e Enjoy an immersive at-home experience with hydromassage that has been shown to relieve muscle soreness and tension, soothe minor aches and pains, and reduce stress and anxiety.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eUVC:\u003c\/strong\u003e \u003c\/span\u003e\u003cspan\u003ePowerful UVC sanitation kills over 60 disease-causing microorganisms and pathogens without the use of harmful chemicals.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOzone:\u003c\/strong\u003e \u003c\/span\u003e\u003cspan\u003eOZONE elevates the quality of your water, ensuring a luxurious and pristine soaking experience.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSimple Operation:\u003c\/strong\u003e\u003cspan\u003e The touch screen control panel gives you intuitive\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLED Light: \u003c\/strong\u003e\u003cspan\u003eOur light-up spas feature an LED light strip at the bottom to make your spa GLOW.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e140 Air Jets Bubble Massage: \u003c\/strong\u003e\u003cspan\u003eThe Bubble setting can be adjusted to three different levels.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eM SPA Brand\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will arrive from the kerbside.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is packed to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease consult with a qualified electrician who has experience wiring hot tubs \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is a kerbside delivery, meaning the driver will place it in the safest kerbside location and ensure safe access requirements are met.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e8. Installation \/ Setup\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e The high-quality modular system allows assembly in just 15 minutes, ensuring high stability thanks to the solid outer wall while also providing mobility. The personal wellness oasis is easily controlled via the OLED touch display or the app.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eMSpa Hot Tub: Comprehensive Electrical Supply \u0026amp; Safety Standards\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the safety of your home and the optimal performance of your MSpa, please review these mandatory electrical requirements. While the MSpa is a \"Plug \u0026amp; Play\" system, it is a high-power appliance that requires a specific electrical environment.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Unified Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEvery model in the current MSpa lineup is engineered to operate on a standard UK domestic 13-Amp circuit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePower Supply:\u003c\/span\u003e\u003cspan\u003e 220V – 240V \/ 50Hz\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eMaximum Power Draw:\u003c\/span\u003e\u003cspan\u003e 2100W – 2300W (Model dependent)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eConnection Type:\u003c\/span\u003e\u003cspan\u003e Standard UK 3-Pin Plug (BS 1363)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eInternal Fuse:\u003c\/span\u003e\u003cspan\u003e 13-Amp (Located within the plug)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eCable Length:\u003c\/span\u003e\u003cspan\u003e Approximately 5.1 Metres\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. The \"No Extension Lead\" Prohibition (Critical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnder no circumstances should an MSpa be connected to an outlet via an extension lead, multi-way adapter, or timer plug.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSpa utilises a high-wattage PTC heating system. Standard domestic extension leads are not rated to carry a continuous 2300W load for extended periods. Using an extension lead poses the following risks:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eFire Hazard:\u003c\/span\u003e\u003cspan\u003e Rapid overheating and melting of the extension lead or adapter.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eVoltage Drop:\u003c\/span\u003e\u003cspan\u003e Insufficient power reaching the control box, causing pump failure or \"HEF\" error codes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Voidance:\u003c\/span\u003e\u003cspan\u003e Damage caused by the use of extension leads is not covered under the manufacturer's warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Outdoor Infrastructure Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor safe operation in an outdoor environment, your power outlet must meet the following criteria:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eWeatherproof Rating (IP66):\u003c\/strong\u003e The socket must have a weatherproof enclosure that allows the cover to be fully closed and latched while the spa is plugged in.\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDedicated Wall Socket: \u003c\/strong\u003eWe strongly recommend the spa be plugged into a dedicated wall socket. Avoid sharing a double-socket with other high-load items (e.g., patio heaters or electric grills).\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePlacement:\u003c\/strong\u003e The socket should be installed at a height of at least 30cm – 50cm from the ground to prevent water ingress from surface flooding or heavy rain splashes.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafe Proximity:\u003c\/strong\u003e The socket should be at least 2 metres away from the water's edge to comply with safety regulations, but within the 5.1-metre reach of the integrated power cable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Integrated Safety Protection (PRCD)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour MSpa is fitted with a Portable Residual Current Device (PRCD) integrated into the power lead for user safety.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePre-Use Testing:\u003c\/span\u003e\u003cspan\u003e You must test the PRCD before every use. Press the \"RESET\" button (indicator turns red) and then the \"TEST\" button (indicator should turn off). If the device fails this test, do not use the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e16A Labelling:\u003c\/span\u003e\u003cspan\u003e You may notice \"16A\" printed on the PRCD safety switch. This refers to the maximum capacity of the safety component itself; the hot tub remains a standard 13-Amp appliance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Professional Consultation \u0026amp; Liability\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile the MSpa is designed for easy installation, the integrity of your home's electrical system is paramount.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eElectrician's Judgment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf your property’s wiring is dated, or if your outdoor socket shows signs of discolouration or heat damage, \u003c\/span\u003e\u003cspan\u003eyou must always defer to the judgment, onsite assessment, and formal calculations of a qualified electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCircuit Capacity:\u003c\/strong\u003e\u003cspan\u003e An electrician should verify that your outdoor ring main can accommodate a continuous 10-Amp to 13-Amp draw without tripping other household circuits.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-adcfad6a-7fff-6a5e-4350-7066175b4502\"\u003eDisclaimer: \u003c\/b\u003eAs the equipment supplier, we accept no liability for damage, injury, or product failure resulting from the use of extension leads, faulty domestic wiring, or non-compliant outdoor sockets.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Delivery Site Check \u0026amp; Preparation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are ingeniously packed and delivered in sturdy boxes, making them highly portable and easy to manoeuvre. However, to ensure a seamless drop-off, we kindly request a quick site check:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Access Video:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease provide a short video walking the route our delivery courier will take—from the kerbside to your preferred drop-off point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eClearance Checks:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease highlight any narrow garden gates, steep steps, or tight corners. While heavy machinery is not required, the boxes are heavy (often 30kg-50kg+ depending on the model), and our couriers use hand trucks or pallet jacks. Knowing the route ensures they can deliver your hot tub safely.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Preparation:\u003c\/strong\u003e\u003cspan\u003e Prepare a flat, level, and structurally sound base capable of supporting the hot tub's total weight when fully filled with water and occupants (this can exceed 1,000 kg). Good options include concrete, sturdy decking, or reinforced paving.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eWater \u0026amp; Drainage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEnsure your chosen location has easy access to a garden hose for filling, and consider where the water will drain when it is time to empty the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Electrical Supply Requirements (Crucial Safety Information)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are designed for convenience, with the vast majority operating as \"Plug \u0026amp; Play\" systems on a standard UK 13-Amp electrical supply. However, because water and electricity are a dangerous combination, strict safety guidelines must be followed:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePlug \u0026amp; Play System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour MSpa comes with a factory-fitted cable featuring a built-in PRCD (Portable Residual Current Device) to protect against electrical faults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eOutdoor Socket Specification:\u003c\/strong\u003e\u003cspan\u003e The hot tub must be plugged directly into a professionally installed, \u003c\/span\u003e\u003cspan\u003eIP66-rated weatherproof outdoor socket\u003c\/span\u003e\u003cspan\u003e. The socket must be permanently wired to your home's consumer unit and protected by an RCD.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStrictly No Extension Leads:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Under no circumstances should you use an extension cable, multi-plug adaptor, or standard indoor socket routed through a window. Extension cables cause voltage drops that can permanently damage the hot tub's heater and pump, and they pose a severe fire and electrocution risk. This will void your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Consultation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBecause a hot tub draws a continuous high load (typically 2000W - 2300W when the heater and bubbles are running), we strongly advise consulting a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e. They will assess your home's current electrical load and install a dedicated outdoor socket located at a safe distance (usually 2 to 3 metres) from the tub to ensure safe, uninterrupted use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Day Logistics\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your hot tub is dispatched from our warehouse, we will notify you of your delivery date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eKerbside \/ Doorstep Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour hot tub will arrive securely boxed via a courier or pallet network. The driver will place the box in the safest, most accessible ground-level location at your property.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eInspection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUpon arrival, please inspect the box immediately for any severe visible transit damage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eReporting:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny physical damage to the box or the unit inside must be reported to our team within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e of delivery to ensure your warranty coverage remains valid.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Setup \u0026amp; Installation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSPA features a high-quality, user-friendly design that allows for incredibly fast assembly without professional tools.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eQuick Assembly:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDepending on your specific model (inflatable or rigid-wall modular), the outer tub can usually be set up and inflated\/assembled in just 10 to 15 minutes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Connection:\u003c\/strong\u003e\u003cspan\u003e Once assembled, plug the unit directly into your dedicated IP66 outdoor socket. Test the PRCD on the plug (using the Test\/Reset buttons) before filling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eFilling \u0026amp; Testing:\u003c\/strong\u003e\u003cspan\u003e Fill the tub with water from your garden hose up to the marked minimum\/maximum line. Do not turn the heating or bubble functions on until the water has reached the correct level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eSmart Controls:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce filled, use the wired control panel or the MSpa mobile app (on supported models) to activate the heater, filter, and jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e5. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo complete your setup:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eFilter Installation:\u003c\/strong\u003e\u003cspan\u003e Ensure the filter cartridge is correctly attached to the water inlet before running the pump.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eInsulation \u0026amp; Covers:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eApply the provided insulated bladder and protective top cover while the water heats up. This drastically reduces heating time and energy costs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eManuals:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease ensure you have read all the manuals provided in the Resources tab of our website to operate and chemically treat your hot tub safely and efficiently.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy. Should you have any questions regarding operation, water chemistry, or spare parts, our support team is always here to help.\u003c\/span\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-c9e65b9d-7fff-4466-5595-789588cf2fe2\"\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe are committed to ensuring you have a relaxing and worry-free experience with your new hot tub. Your MSpa comes with a manufacturer's warranty designed to protect your investment. Please review the coverage details and support guidelines below.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Warranty Coverage Periods\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa provides specific warranty durations based on the components and the exact model of your hot tub. The coverage periods from the date of purchase are as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003e24 Months:\u003c\/strong\u003e\u003cspan\u003e Rigid wall frames.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll electrical parts and components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003ePremium, Elite, Concept, Urban, Muse\u003c\/span\u003e\u003cspan\u003e Inflatable Spas, and \u003c\/span\u003e\u003cspan\u003eRigid Wall\u003c\/span\u003e\u003cspan\u003e MSpas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003e6 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003eLite, Delight\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eComfort\u003c\/span\u003e\u003cspan\u003e Inflatable Spas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Warranty Eligibility\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eOriginal Purchaser Only\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe standard consumer warranty applies strictly to the first owner who purchased the item new. Please note that the warranty is non-transferable and is void if the hot tub is sold second-hand.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Locating Your Serial Number\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you need to register your product or initiate a support request, you will be asked to provide your hot tub's serial number. You can find this easily in one of two locations:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePrinted on the back of your spa’s main controller.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLocated on one of the feet of the engine block.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Help? Your Support Network\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhat happens if you have a question or experience an issue with your MSpa?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDon’t worry, we have your back! If you run into any trouble, our dedicated after-sales team is here to support you every step of the way.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo ensure your issue is resolved as quickly as possible, you have access to the following resources:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDirect Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eContact our support team directly with your serial number and a description of the issue. We will help guide you through troubleshooting or process a warranty claim on your behalf.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eMy MSpa Portal:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou can log in to the official 'My MSpa' portal to find detailed information, manuals, and specifics regarding your exact model.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eMSpa Support Centre:\u003c\/strong\u003e\u003cspan\u003e Take advantage of the comprehensive online Support Centre, which features step-by-step guides and FAQs to help answer common questions instantly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe want you to feel completely confident when purchasing your MSpa. If for any reason you are not fully satisfied, please contact our customer support team by phone, email, or live chat within 7 days of delivery to request a return.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo be eligible for a return, the MSpa must be unused and securely repacked in its original packaging, including all accessories, manuals, and documentation. Once your return is approved, we will arrange the most suitable return method—either a home collection for larger items or guidance to a convenient drop-off location for smaller parcels.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eReturns requested within the 7-day period are free of charge, provided the product is returned in its original condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to cancel or refuse delivery before the order is completed, a small deduction may apply to cover applicable shipping and handling costs.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe aim to keep the return process simple, transparent, and stress-free, ensuring a smooth experience from purchase through to return.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2025_MSpa_E-catalogue_EU.pdf?v=1765541676\"\u003e2025 MSpa E-catalogue (EU)\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/E0502641-2025-OSLO-QUICK-INSTALLATION-GUIDE-US.pdf?v=1774690361\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/www.youtube.com\/watch?v=csrTX1NF1v8\u0026amp;list=PL_lyFeYZyITBmeszP5ps-1GpaoIOSSrM-\u0026amp;index=17\" rel=\"noopener\" target=\"_blank\"\u003eM Spa Oslo Aero Plus Installation Video\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"MSPA","offers":[{"title":"Default Title","offer_id":56240933994828,"sku":"F-OS063WAP","price":2395.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/BR-LifestyleMain_3.png?v=1784552110"},{"product_id":"mspa-tribeca-6-person-portable-hot-tub","title":"MSpa Tribeca 6-Person Portable Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 data-end=\"197\" data-start=\"137\"\u003eRelax And Unwind With The MSpa \u003cb id=\"docs-internal-guid-bdff43fd-7fff-5936-0f4d-16adb7209a04\"\u003e\u003cspan\u003eTribeca\u003c\/span\u003e\u003c\/b\u003e Hot Tub\u003c\/h2\u003e\n\u003cp\u003eEnjoy pure relaxation with friends or family – thanks to 120 air nozzles, neck and buttock pads and generous space, the pool offers pure wellness for up to 6 people.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePowerful app control: \u003c\/strong\u003eControl temperature, timer and massage nozzles conveniently via the MSpa Link app - from home or on the go. The intuitive operation ensures maximum comfort at the touch of a button.\u003cbr\u003eTop water protection with UVC + - The innovative UVC+ water cleaning removes 20x more effectively germs than conventional systems - for crystal clear, hygienic water without chemical lobe.\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEfficient and reliable:\u003c\/strong\u003e The energy-saving timer, insulating cover and intelligent MDC filter system reduce energy consumption by up to 30% - ideal for the environment and low operating costs.\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eStylish and durable:\u003c\/strong\u003e The elegant wood look meets extra durable Rhino-Tech PVC with 6 layers - UV-resistant, tear-resistant and durable for long-lasting outdoor use.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProduct Model:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eF-TR062W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 160 × 160 × 65 cm (63″ × 63″ × 26″)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e \u003c\/span\u003e\u003cspan\u003e850 L \/ 224 gal\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNet Weight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e91.7 kg (202.2 lbs)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir Jets:\u003c\/strong\u003e\u003cspan\u003e 120\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSeating:\u003c\/strong\u003e\u003cspan\u003e 6\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeat Increasing Rate:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1.6 – 2.2 °C\/h\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e220–240 V, 50 Hz\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater:\u003c\/strong\u003e\u003cspan\u003e 2200 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMassage Air Blower:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e720 W – 3 levels\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eL1:\u003c\/strong\u003e\u003cspan\u003e 300 W, \u003cstrong\u003eL2:\u003c\/strong\u003e 500 W, \u003cstrong\u003eL3:\u003c\/strong\u003e 720 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFilter Pump: \u003c\/strong\u003e1800 L\/h\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eM SPA Brand\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will arrive from the kerbside.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is packed to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease consult with a qualified electrician who has experience wiring hot tubs \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is a kerbside delivery, meaning the driver will place it in the safest kerbside location and ensure safe access requirements are met.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e8. Installation \/ Setup\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e The high-quality modular system allows assembly in just 15 minutes, ensuring high stability thanks to the solid outer wall while also providing mobility. The personal wellness oasis is easily controlled via the OLED touch display or the app.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eMSpa Hot Tub: Comprehensive Electrical Supply \u0026amp; Safety Standards\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the safety of your home and the optimal performance of your MSpa, please review these mandatory electrical requirements. While the MSpa is a \"Plug \u0026amp; Play\" system, it is a high-power appliance that requires a specific electrical environment.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Unified Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEvery model in the current MSpa lineup is engineered to operate on a standard UK domestic 13-Amp circuit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePower Supply:\u003c\/span\u003e\u003cspan\u003e 220V – 240V \/ 50Hz\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eMaximum Power Draw:\u003c\/span\u003e\u003cspan\u003e 2100W – 2300W (Model dependent)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eConnection Type:\u003c\/span\u003e\u003cspan\u003e Standard UK 3-Pin Plug (BS 1363)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eInternal Fuse:\u003c\/span\u003e\u003cspan\u003e 13-Amp (Located within the plug)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eCable Length:\u003c\/span\u003e\u003cspan\u003e Approximately 5.1 Metres\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. The \"No Extension Lead\" Prohibition (Critical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnder no circumstances should an MSpa be connected to an outlet via an extension lead, multi-way adapter, or timer plug.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSpa utilises a high-wattage PTC heating system. Standard domestic extension leads are not rated to carry a continuous 2300W load for extended periods. Using an extension lead poses the following risks:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eFire Hazard:\u003c\/span\u003e\u003cspan\u003e Rapid overheating and melting of the extension lead or adapter.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eVoltage Drop:\u003c\/span\u003e\u003cspan\u003e Insufficient power reaching the control box, causing pump failure or \"HEF\" error codes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Voidance:\u003c\/span\u003e\u003cspan\u003e Damage caused by the use of extension leads is not covered under the manufacturer's warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Outdoor Infrastructure Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor safe operation in an outdoor environment, your power outlet must meet the following criteria:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eWeatherproof Rating (IP66):\u003c\/strong\u003e The socket must have a weatherproof enclosure that allows the cover to be fully closed and latched while the spa is plugged in.\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDedicated Wall Socket: \u003c\/strong\u003eWe strongly recommend the spa be plugged into a dedicated wall socket. Avoid sharing a double-socket with other high-load items (e.g., patio heaters or electric grills).\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePlacement:\u003c\/strong\u003e The socket should be installed at a height of at least 30cm – 50cm from the ground to prevent water ingress from surface flooding or heavy rain splashes.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafe Proximity:\u003c\/strong\u003e The socket should be at least 2 metres away from the water's edge to comply with safety regulations, but within the 5.1-metre reach of the integrated power cable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Integrated Safety Protection (PRCD)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour MSpa is fitted with a Portable Residual Current Device (PRCD) integrated into the power lead for user safety.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePre-Use Testing:\u003c\/span\u003e\u003cspan\u003e You must test the PRCD before every use. Press the \"RESET\" button (indicator turns red) and then the \"TEST\" button (indicator should turn off). If the device fails this test, do not use the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e16A Labelling:\u003c\/span\u003e\u003cspan\u003e You may notice \"16A\" printed on the PRCD safety switch. This refers to the maximum capacity of the safety component itself; the hot tub remains a standard 13-Amp appliance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Professional Consultation \u0026amp; Liability\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile the MSpa is designed for easy installation, the integrity of your home's electrical system is paramount.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eElectrician's Judgment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf your property’s wiring is dated, or if your outdoor socket shows signs of discolouration or heat damage, \u003c\/span\u003e\u003cspan\u003eyou must always defer to the judgment, onsite assessment, and formal calculations of a qualified electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCircuit Capacity:\u003c\/strong\u003e\u003cspan\u003e An electrician should verify that your outdoor ring main can accommodate a continuous 10-Amp to 13-Amp draw without tripping other household circuits.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-adcfad6a-7fff-6a5e-4350-7066175b4502\"\u003eDisclaimer: \u003c\/b\u003eAs the equipment supplier, we accept no liability for damage, injury, or product failure resulting from the use of extension leads, faulty domestic wiring, or non-compliant outdoor sockets.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Delivery Site Check \u0026amp; Preparation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are ingeniously packed and delivered in sturdy boxes, making them highly portable and easy to manoeuvre. However, to ensure a seamless drop-off, we kindly request a quick site check:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSite Access Video:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease provide a short video walking the route our delivery courier will take—from the kerbside to your preferred drop-off point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eClearance Checks:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease highlight any narrow garden gates, steep steps, or tight corners. While heavy machinery is not required, the boxes are heavy (often 30kg-50kg+ depending on the model), and our couriers use hand trucks or pallet jacks. Knowing the route ensures they can deliver your hot tub safely.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eBase Preparation:\u003c\/strong\u003e\u003cspan\u003e Prepare a flat, level, and structurally sound base capable of supporting the hot tub's total weight when fully filled with water and occupants (this can exceed 1,000 kg). Good options include concrete, sturdy decking, or reinforced paving.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWater \u0026amp; Drainage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEnsure your chosen location has easy access to a garden hose for filling, and consider where the water will drain when it is time to empty the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Electrical Supply Requirements (Crucial Safety Information)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are designed for convenience, with the vast majority operating as \"Plug \u0026amp; Play\" systems on a standard UK 13-Amp electrical supply. However, because water and electricity are a dangerous combination, strict safety guidelines must be followed:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePlug \u0026amp; Play System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour MSpa comes with a factory-fitted cable featuring a built-in PRCD (Portable Residual Current Device) to protect against electrical faults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eOutdoor Socket Specification:\u003c\/strong\u003e\u003cspan\u003e The hot tub must be plugged directly into a professionally installed, \u003c\/span\u003e\u003cspan\u003eIP66-rated weatherproof outdoor socket\u003c\/span\u003e\u003cspan\u003e. The socket must be permanently wired to your home's consumer unit and protected by an RCD.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStrictly No Extension Leads:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Under no circumstances should you use an extension cable, multi-plug adaptor, or standard indoor socket routed through a window. Extension cables cause voltage drops that can permanently damage the hot tub's heater and pump, and they pose a severe fire and electrocution risk. This will void your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eProfessional Consultation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBecause a hot tub draws a continuous high load (typically 2000W - 2300W when the heater and bubbles are running), we strongly advise consulting a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e. They will assess your home's current electrical load and install a dedicated outdoor socket located at a safe distance (usually 2 to 3 metres) from the tub to ensure safe, uninterrupted use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Day Logistics\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your hot tub is dispatched from our warehouse, we will notify you of your delivery date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eKerbside \/ Doorstep Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour hot tub will arrive securely boxed via a courier or pallet network. The driver will place the box in the safest, most accessible ground-level location at your property.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eInspection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUpon arrival, please inspect the box immediately for any severe visible transit damage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eReporting:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny physical damage to the box or the unit inside must be reported to our team within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e of delivery to ensure your warranty coverage remains valid.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Setup \u0026amp; Installation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSPA features a high-quality, user-friendly design that allows for incredibly fast assembly without professional tools.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eQuick Assembly:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDepending on your specific model (inflatable or rigid-wall modular), the outer tub can usually be set up and inflated\/assembled in just 10 to 15 minutes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eElectrical Connection:\u003c\/strong\u003e\u003cspan\u003e Once assembled, plug the unit directly into your dedicated IP66 outdoor socket. Test the PRCD on the plug (using the Test\/Reset buttons) before filling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilling \u0026amp; Testing:\u003c\/strong\u003e\u003cspan\u003e Fill the tub with water from your garden hose up to the marked minimum\/maximum line. Do not turn the heating or bubble functions on until the water has reached the correct level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSmart Controls:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce filled, use the wired control panel or the MSpa mobile app (on supported models) to activate the heater, filter, and jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e5. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo complete your setup:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilter Installation:\u003c\/strong\u003e\u003cspan\u003e Ensure the filter cartridge is correctly attached to the water inlet before running the pump.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eInsulation \u0026amp; Covers:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eApply the provided insulated bladder and protective top cover while the water heats up. This drastically reduces heating time and energy costs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eManuals:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease ensure you have read all the manuals provided in the Resources tab of our website to operate and chemically treat your hot tub safely and efficiently.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy. Should you have any questions regarding operation, water chemistry, or spare parts, our support team is always here to help.\u003c\/span\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-c9e65b9d-7fff-4466-5595-789588cf2fe2\"\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe are committed to ensuring you have a relaxing and worry-free experience with your new hot tub. Your MSpa comes with a manufacturer's warranty designed to protect your investment. Please review the coverage details and support guidelines below.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Warranty Coverage Periods\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa provides specific warranty durations based on the components and the exact model of your hot tub. The coverage periods from the date of purchase are as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e24 Months:\u003c\/strong\u003e\u003cspan\u003e Rigid wall frames.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll electrical parts and components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003ePremium, Elite, Concept, Urban, Muse\u003c\/span\u003e\u003cspan\u003e Inflatable Spas, and \u003c\/span\u003e\u003cspan\u003eRigid Wall\u003c\/span\u003e\u003cspan\u003e MSpas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e6 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003eLite, Delight\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eComfort\u003c\/span\u003e\u003cspan\u003e Inflatable Spas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Warranty Eligibility\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eOriginal Purchaser Only\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe standard consumer warranty applies strictly to the first owner who purchased the item new. Please note that the warranty is non-transferable and is void if the hot tub is sold second-hand.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Locating Your Serial Number\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you need to register your product or initiate a support request, you will be asked to provide your hot tub's serial number. You can find this easily in one of two locations:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePrinted on the back of your spa’s main controller.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLocated on one of the feet of the engine block.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Help? Your Support Network\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhat happens if you have a question or experience an issue with your MSpa?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDon’t worry, we have your back! If you run into any trouble, our dedicated after-sales team is here to support you every step of the way.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo ensure your issue is resolved as quickly as possible, you have access to the following resources:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDirect Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eContact our support team directly with your serial number and a description of the issue. We will help guide you through troubleshooting or process a warranty claim on your behalf.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMy MSpa Portal:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou can log in to the official 'My MSpa' portal to find detailed information, manuals, and specifics regarding your exact model.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMSpa Support Centre:\u003c\/strong\u003e\u003cspan\u003e Take advantage of the comprehensive online Support Centre, which features step-by-step guides and FAQs to help answer common questions instantly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe want you to feel completely confident when purchasing your MSpa. If for any reason you are not fully satisfied, please contact our customer support team by phone, email, or live chat within 7 days of delivery to request a return.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo be eligible for a return, the MSpa must be unused and securely repacked in its original packaging, including all accessories, manuals, and documentation. Once your return is approved, we will arrange the most suitable return method—either a home collection for larger items or guidance to a convenient drop-off location for smaller parcels.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eReturns requested within the 7-day period are free of charge, provided the product is returned in its original condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to cancel or refuse delivery before the order is completed, a small deduction may apply to cover applicable shipping and handling costs.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe aim to keep the return process simple, transparent, and stress-free, ensuring a smooth experience from purchase through to return.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-aad9e4b4-7fff-59f3-8272-a28f32be89b7\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2025_MSpa_E-catalogue_EU.pdf?v=1765541676\"\u003e\u003c\/a\u003e\u003c\/b\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2025_MSpa_E-catalogue_EU.pdf?v=1765541676\"\u003e2026 MSpa E-catalogue (EU)\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/E0502641-2025-OSLO-QUICK-INSTALLATION-GUIDE-US.pdf?v=1774690361\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/www.youtube.com\/watch?v=bB4743NkAPI\u0026amp;list=PL_lyFeYZyITBmeszP5ps-1GpaoIOSSrM-\u0026amp;index=15\" target=\"_blank\" rel=\"noopener\"\u003e\u003cspan\u003eM Spa Tribeca Installation Video\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"MSPA","offers":[{"title":"Default Title","offer_id":56258511569228,"sku":"F-TR062W","price":1499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/MSPA-Model-TRIBECA_3_-large.jpg?v=1775202972"},{"product_id":"mspa-oslo-amber-6-person-portable-hot-tub","title":"MSpa Oslo Amber 6-Person Portable Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 data-start=\"137\" data-end=\"197\"\u003eRelax and Unwind with the MSpa Oslo Hot Tub\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eYour professional choice for your safety:\u003c\/strong\u003e Create unique wellness moments with our Oslo Amber outdoor whirlpool for up to 6 people. The square whirlpool promises an exclusive spa experience at a low price. The high-quality modular system allows assembly in just 15 minutes and ensures high stability thanks to the solid outer wall while simultaneously providing mobility. The personal wellness oasis is conveniently controlled via the OLED touch display or the extended MSpa app 2.0\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEasy to use:\u003c\/strong\u003e Thanks to anti-frost technology, our outdoor whirlpool is winter-proof and allows year-round use. The heater is automatically activated as soon as the water temperature drops below 1°C and heats up to 3°C to avoid frost damage. The non-slip base ensures safe entry and exit, and the patented PTC heater with corrosion protection coating guarantees quick heating while reducing energy consumption.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExperience an exclusive wellness: \u003c\/strong\u003eExperience with our garden hot tub OSLO AMBER with LED lighting and 4 integrated seats, neck and back cushions. Choose from 20 colours and 21 colour-changing modes and set the water temperature up to 40°C as desired. This Mspa whirlpool is one of the quietest in the world and pampers you with 120 bubble massage nozzles with 3 adjustable intensities and the 8 individually adjustable hot water jet nozzles\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNatural protection against the most advanced technology:\u003c\/strong\u003e The improved UVC Plus disinfection eliminates 95% of bacteria with ultra-strong UV light, is environmentally friendly, safe even during use and now even 20 times stronger. The antibacterial inner fabric reduces bacterial reproduction by 99%, while the automatic filter system effectively filters dirt, and the filter alarm always reminds you of a filter change. The dispenser ensures even dissolution of cleaning tablets\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnergy:\u003c\/strong\u003e The outdoor whirlpool has some technologies that counteract high energy costs thanks to its energy-saving properties. The MDC pump offers 36% more water flow with 30% less energy consumption at 1800 l\/h. In addition, the aluminium insulation cover, as well as the inflatable thermal cover, help to keep the heat in the pool. The floor mat insulates from the bottom so that no heat is lost across the floor\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTechnical design:\u003c\/strong\u003e Whirlpool Oslo Amber F-AM063W 6 people, Whirlpool square dimensions 160 x 160 x 65 cm (inside: 140 x 140 x 65 cm), 2200 watts heating power + 720 watt massage jets, voltage 220 – 240 V\/50 Hz. with 5,10m connection cable, filter pump 12 V\/60 W 1800 litres\/hour, PTC heating 20-40 °C, UVC-PLUS disinfection 40,000μW, capacity for 6 people, 120 massage jets, 4 x 2 hydro-jet nozzles, capacity 830 litres, heating time 1.6-2.2 °C\/h, weight (without water) 1. 09.6kg\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProduct Model:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eF-AM063W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 1.60 × 1.60 × 0.65 m (63″ × 63″ × 26″ H)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e850 L \/ 224 gal\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNet Weight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e109.6 kg (241.6 lbs)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir Jets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e120\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydro Jets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e4 sets (8 adjustable nozzles)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSeating:\u003c\/strong\u003e\u003cspan\u003e 6\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeat Increasing Rate: \u003c\/strong\u003e\u003cspan\u003e1.6 – 2.2 °C\/h\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e220 – 240 V, 50 Hz\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e2200 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMassage Air Blower:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e720 W – 3 levels\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eL1:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e300 W, \u003cstrong\u003eL2: \u003c\/strong\u003e500 W, \u003cstrong\u003eL3: \u003c\/strong\u003e720 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJet Pump:\u003c\/strong\u003e\u003cspan\u003e 1100 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFilter Pump:\u003c\/strong\u003e\u003cspan\u003e 1800 L\/h\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eM SPA Brand\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will arrive from the kerbside.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is packed to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease consult with a qualified electrician who has experience wiring hot tubs \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is a kerbside delivery, meaning the driver will place it in the safest kerbside location and ensure safe access requirements are met.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e8. Installation \/ Setup\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e The high-quality modular system allows assembly in just 15 minutes, ensuring high stability thanks to the solid outer wall while also providing mobility. The personal wellness oasis is easily controlled via the OLED touch display or the app.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eMSpa Hot Tub: Comprehensive Electrical Supply \u0026amp; Safety Standards\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the safety of your home and the optimal performance of your MSpa, please review these mandatory electrical requirements. While the MSpa is a \"Plug \u0026amp; Play\" system, it is a high-power appliance that requires a specific electrical environment.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Unified Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEvery model in the current MSpa lineup is engineered to operate on a standard UK domestic 13-Amp circuit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePower Supply:\u003c\/span\u003e\u003cspan\u003e 220V – 240V \/ 50Hz\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eMaximum Power Draw:\u003c\/span\u003e\u003cspan\u003e 2100W – 2300W (Model dependent)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eConnection Type:\u003c\/span\u003e\u003cspan\u003e Standard UK 3-Pin Plug (BS 1363)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eInternal Fuse:\u003c\/span\u003e\u003cspan\u003e 13-Amp (Located within the plug)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eCable Length:\u003c\/span\u003e\u003cspan\u003e Approximately 5.1 Metres\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. The \"No Extension Lead\" Prohibition (Critical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnder no circumstances should an MSpa be connected to an outlet via an extension lead, multi-way adapter, or timer plug.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSpa utilises a high-wattage PTC heating system. Standard domestic extension leads are not rated to carry a continuous 2300W load for extended periods. Using an extension lead poses the following risks:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eFire Hazard:\u003c\/span\u003e\u003cspan\u003e Rapid overheating and melting of the extension lead or adapter.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eVoltage Drop:\u003c\/span\u003e\u003cspan\u003e Insufficient power reaching the control box, causing pump failure or \"HEF\" error codes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eWarranty Voidance:\u003c\/span\u003e\u003cspan\u003e Damage caused by the use of extension leads is not covered under the manufacturer's warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Outdoor Infrastructure Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor safe operation in an outdoor environment, your power outlet must meet the following criteria:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWeatherproof Rating (IP66):\u003c\/strong\u003e The socket must have a weatherproof enclosure that allows the cover to be fully closed and latched while the spa is plugged in.\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDedicated Wall Socket: \u003c\/strong\u003eWe strongly recommend the spa be plugged into a dedicated wall socket. Avoid sharing a double-socket with other high-load items (e.g., patio heaters or electric grills).\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePlacement:\u003c\/strong\u003e The socket should be installed at a height of at least 30cm – 50cm from the ground to prevent water ingress from surface flooding or heavy rain splashes.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafe Proximity:\u003c\/strong\u003e The socket should be at least 2 metres away from the water's edge to comply with safety regulations, but within the 5.1-metre reach of the integrated power cable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Integrated Safety Protection (PRCD)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour MSpa is fitted with a Portable Residual Current Device (PRCD) integrated into the power lead for user safety.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePre-Use Testing:\u003c\/span\u003e\u003cspan\u003e You must test the PRCD before every use. Press the \"RESET\" button (indicator turns red) and then the \"TEST\" button (indicator should turn off). If the device fails this test, do not use the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e16A Labelling:\u003c\/span\u003e\u003cspan\u003e You may notice \"16A\" printed on the PRCD safety switch. This refers to the maximum capacity of the safety component itself; the hot tub remains a standard 13-Amp appliance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Professional Consultation \u0026amp; Liability\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile the MSpa is designed for easy installation, the integrity of your home's electrical system is paramount.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrician's Judgment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf your property’s wiring is dated, or if your outdoor socket shows signs of discolouration or heat damage, \u003c\/span\u003e\u003cspan\u003eyou must always defer to the judgment, onsite assessment, and formal calculations of a qualified electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eCircuit Capacity:\u003c\/strong\u003e\u003cspan\u003e An electrician should verify that your outdoor ring main can accommodate a continuous 10-Amp to 13-Amp draw without tripping other household circuits.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-adcfad6a-7fff-6a5e-4350-7066175b4502\"\u003eDisclaimer: \u003c\/b\u003eAs the equipment supplier, we accept no liability for damage, injury, or product failure resulting from the use of extension leads, faulty domestic wiring, or non-compliant outdoor sockets.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Delivery Site Check \u0026amp; Preparation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are ingeniously packed and delivered in sturdy boxes, making them highly portable and easy to manoeuvre. However, to ensure a seamless drop-off, we kindly request a quick site check:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSite Access Video:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease provide a short video walking the route our delivery courier will take—from the kerbside to your preferred drop-off point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eClearance Checks:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease highlight any narrow garden gates, steep steps, or tight corners. While heavy machinery is not required, the boxes are heavy (often 30kg-50kg+ depending on the model), and our couriers use hand trucks or pallet jacks. Knowing the route ensures they can deliver your hot tub safely.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eBase Preparation:\u003c\/strong\u003e\u003cspan\u003e Prepare a flat, level, and structurally sound base capable of supporting the hot tub's total weight when fully filled with water and occupants (this can exceed 1,000 kg). Good options include concrete, sturdy decking, or reinforced paving.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWater \u0026amp; Drainage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEnsure your chosen location has easy access to a garden hose for filling, and consider where the water will drain when it is time to empty the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Electrical Supply Requirements (Crucial Safety Information)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are designed for convenience, with the vast majority operating as \"Plug \u0026amp; Play\" systems on a standard UK 13-Amp electrical supply. However, because water and electricity are a dangerous combination, strict safety guidelines must be followed:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePlug \u0026amp; Play System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour MSpa comes with a factory-fitted cable featuring a built-in PRCD (Portable Residual Current Device) to protect against electrical faults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eOutdoor Socket Specification:\u003c\/strong\u003e\u003cspan\u003e The hot tub must be plugged directly into a professionally installed, \u003c\/span\u003e\u003cspan\u003eIP66-rated weatherproof outdoor socket\u003c\/span\u003e\u003cspan\u003e. The socket must be permanently wired to your home's consumer unit and protected by an RCD.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStrictly No Extension Leads:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Under no circumstances should you use an extension cable, multi-plug adaptor, or standard indoor socket routed through a window. Extension cables cause voltage drops that can permanently damage the hot tub's heater and pump, and they pose a severe fire and electrocution risk. This will void your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eProfessional Consultation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBecause a hot tub draws a continuous high load (typically 2000W - 2300W when the heater and bubbles are running), we strongly advise consulting a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e. They will assess your home's current electrical load and install a dedicated outdoor socket located at a safe distance (usually 2 to 3 metres) from the tub to ensure safe, uninterrupted use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Day Logistics\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your hot tub is dispatched from our warehouse, we will notify you of your delivery date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eKerbside \/ Doorstep Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour hot tub will arrive securely boxed via a courier or pallet network. The driver will place the box in the safest, most accessible ground-level location at your property.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eInspection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUpon arrival, please inspect the box immediately for any severe visible transit damage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eReporting:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny physical damage to the box or the unit inside must be reported to our team within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e of delivery to ensure your warranty coverage remains valid.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Setup \u0026amp; Installation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSPA features a high-quality, user-friendly design that allows for incredibly fast assembly without professional tools.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eQuick Assembly:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDepending on your specific model (inflatable or rigid-wall modular), the outer tub can usually be set up and inflated\/assembled in just 10 to 15 minutes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eElectrical Connection:\u003c\/strong\u003e\u003cspan\u003e Once assembled, plug the unit directly into your dedicated IP66 outdoor socket. Test the PRCD on the plug (using the Test\/Reset buttons) before filling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilling \u0026amp; Testing:\u003c\/strong\u003e\u003cspan\u003e Fill the tub with water from your garden hose up to the marked minimum\/maximum line. Do not turn the heating or bubble functions on until the water has reached the correct level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSmart Controls:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce filled, use the wired control panel or the MSpa mobile app (on supported models) to activate the heater, filter, and jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e5. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo complete your setup:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilter Installation:\u003c\/strong\u003e\u003cspan\u003e Ensure the filter cartridge is correctly attached to the water inlet before running the pump.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eInsulation \u0026amp; Covers:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eApply the provided insulated bladder and protective top cover while the water heats up. This drastically reduces heating time and energy costs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eManuals:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease ensure you have read all the manuals provided in the Resources tab of our website to operate and chemically treat your hot tub safely and efficiently.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy. Should you have any questions regarding operation, water chemistry, or spare parts, our support team is always here to help.\u003c\/span\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-c9e65b9d-7fff-4466-5595-789588cf2fe2\"\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe are committed to ensuring you have a relaxing and worry-free experience with your new hot tub. Your MSpa comes with a manufacturer's warranty designed to protect your investment. Please review the coverage details and support guidelines below.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Warranty Coverage Periods\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa provides specific warranty durations based on the components and the exact model of your hot tub. The coverage periods from the date of purchase are as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e24 Months:\u003c\/strong\u003e\u003cspan\u003e Rigid wall frames.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll electrical parts and components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003ePremium, Elite, Concept, Urban, Muse\u003c\/span\u003e\u003cspan\u003e Inflatable Spas, and \u003c\/span\u003e\u003cspan\u003eRigid Wall\u003c\/span\u003e\u003cspan\u003e MSpas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003e6 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003eLite, Delight\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eComfort\u003c\/span\u003e\u003cspan\u003e Inflatable Spas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Warranty Eligibility\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eOriginal Purchaser Only\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe standard consumer warranty applies strictly to the first owner who purchased the item new. Please note that the warranty is non-transferable and is void if the hot tub is sold second-hand.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Locating Your Serial Number\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you need to register your product or initiate a support request, you will be asked to provide your hot tub's serial number. You can find this easily in one of two locations:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePrinted on the back of your spa’s main controller.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLocated on one of the feet of the engine block.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Help? Your Support Network\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhat happens if you have a question or experience an issue with your MSpa?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDon’t worry, we have your back! If you run into any trouble, our dedicated after-sales team is here to support you every step of the way.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo ensure your issue is resolved as quickly as possible, you have access to the following resources:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDirect Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eContact our support team directly with your serial number and a description of the issue. We will help guide you through troubleshooting or process a warranty claim on your behalf.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMy MSpa Portal:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou can log in to the official 'My MSpa' portal to find detailed information, manuals, and specifics regarding your exact model.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMSpa Support Centre:\u003c\/strong\u003e\u003cspan\u003e Take advantage of the comprehensive online Support Centre, which features step-by-step guides and FAQs to help answer common questions instantly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe want you to feel completely confident when purchasing your MSpa. If for any reason you are not fully satisfied, please contact our customer support team by phone, email, or live chat within 7 days of delivery to request a return.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo be eligible for a return, the MSpa must be unused and securely repacked in its original packaging, including all accessories, manuals, and documentation. Once your return is approved, we will arrange the most suitable return method—either a home collection for larger items or guidance to a convenient drop-off location for smaller parcels.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eReturns requested within the 7-day period are free of charge, provided the product is returned in its original condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to cancel or refuse delivery before the order is completed, a small deduction may apply to cover applicable shipping and handling costs.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe aim to keep the return process simple, transparent, and stress-free, ensuring a smooth experience from purchase through to return.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2025_MSpa_E-catalogue_EU.pdf?v=1765541676\"\u003e2025 MSpa E-catalogue (EU)\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/E0502641-2025-OSLO-QUICK-INSTALLATION-GUIDE-US.pdf?v=1774690361\"\u003e\u003cspan\u003eInstallation Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca rel=\"noopener\" href=\"https:\/\/www.youtube.com\/watch?v=csrTX1NF1v8\u0026amp;list=PL_lyFeYZyITBmeszP5ps-1GpaoIOSSrM-\u0026amp;index=17\" target=\"_blank\"\u003eM Spa Oslo Installation Video\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"MSPA","offers":[{"title":"Default Title","offer_id":56258552332620,"sku":"F-AM063W","price":1999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Oslo_amber_3.png?v=1775204293"},{"product_id":"mspa-oslo-sapphire-6-person-portable-hot-tub","title":"MSpa Oslo Sapphire 6-Person Portable Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 data-start=\"137\" data-end=\"197\"\u003eRelax and Unwind with the MSpa Oslo Hot Tub\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eYour professional choice for your safety:\u003c\/strong\u003e Create unique wellness moments with our Oslo SAPPHIRE outdoor whirlpool for up to 6 people. The square whirlpool promises an exclusive spa experience at a low price. The high-quality modular system allows assembly in just 15 minutes and ensures high stability thanks to the solid outer wall while simultaneously providing mobility. The personal wellness oasis is conveniently controlled via the OLED touch display or the extended MSpa app 2.0\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEasy to use:\u003c\/strong\u003e Thanks to anti-frost technology, our outdoor whirlpool is winter-proof and allows year-round use. The heater is automatically activated as soon as the water temperature drops below 1°C and heats up to 3°C to avoid frost damage. The non-slip base ensures safe entry and exit, and the patented PTC heater with corrosion protection coating guarantees quick heating while reducing energy consumption\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExperience an exclusive wellness:\u003c\/strong\u003e Experience with our garden whirlpool OSLO SAPPHIRE with LED lighting and 4 integrated seats, neck and back cushions. Choose from 20 colours and 21 colour-changing modes and set the water temperature up to 40°C as desired. This Mspa whirlpool is one of the quietest in the world and pampers you with 120 bubble massage nozzles with 3 adjustable intensities and the 8 individually adjustable hot water jet nozzles.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNatural protection and modern technology:\u003c\/strong\u003e The improved UVC Plus disinfection, which eliminates 95% of bacteria with ultra-strong UV light - now even 20 times stronger. The antibacterial inner fabric reduces bacterial reproduction by 99%, while the automatic filter system effectively removes dirt. The dispenser ensures even resolution of cleaning tablets, and thanks to the included pH test strips, the water quality can be checked at any time.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnergy:\u003c\/strong\u003e The outdoor whirlpool has some technologies that counteract high energy costs thanks to its energy-saving properties. The MDC pump offers 36% more water flow with 30% less energy consumption at 1800 l\/h. In addition, the aluminium insulation cover, as well as the inflatable thermal cover, help to keep the heat in the pool. The floor mat insulates from the bottom so that no heat is lost across the floor.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTechnical design:\u003c\/strong\u003e Whirlpool Oslo Sapphire F-SA063W 6 people, dimensions: 160 x 160 x 65 cm (interior: 140 x 140 x 65 cm), 2200 watt heating power, 120 airjet massage nozzles in 3 levels (300 watts, 500 Watt, 7, 20 watts), 1100 watt water-jet nozzles, voltage 220-240 V\/50 Hz, filter pump 12 V\/60 W; 1800 litres\/hour, PTC heating 20-40 °C, UVC-PLUS disinfection 40,000μW, heating time: 1.6-2.2 °C\/h, capacity: 850 litres, 50 litres. x 3in1 Test strips (chlorine\/bromine, pH value, alkalinity), weight (without water): 109.6 kg\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProduct Model:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eF-SA063W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 1.60 × 1.60 × 0.65 m (63″ × 63″ × 26″ H)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e850 L \/ 224 gal\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNet Weight: \u003c\/strong\u003e\u003cspan\u003e109.6 kg (241.6 lbs)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir Jets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e120\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydro Jets: \u003c\/strong\u003e\u003cspan\u003e4 sets (8 adjustable nozzles)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSeating:\u003c\/strong\u003e\u003cspan\u003e 6\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeat Increasing Rate:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1.6 – 2.2 °C\/h\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e220 – 240 V, 50 Hz\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater:\u003c\/strong\u003e\u003cspan\u003e 2200 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMassage Air Blower:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e720 W – 3 levels (L1: 300 W, L2: 500 W, L3: 720 W)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJet Pump:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1100 W\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFilter Pump:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1800 L\/h\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eM SPA Brand\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will arrive from the kerbside.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is packed to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease consult with a qualified electrician who has experience wiring hot tubs \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is a kerbside delivery, meaning the driver will place it in the safest kerbside location and ensure safe access requirements are met.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e8. Installation \/ Setup\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e The high-quality modular system allows assembly in just 15 minutes, ensuring high stability thanks to the solid outer wall while also providing mobility. The personal wellness oasis is easily controlled via the OLED touch display or the app.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eMSpa Hot Tub: Comprehensive Electrical Supply \u0026amp; Safety Standards\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the safety of your home and the optimal performance of your MSpa, please review these mandatory electrical requirements. While the MSpa is a \"Plug \u0026amp; Play\" system, it is a high-power appliance that requires a specific electrical environment.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Unified Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEvery model in the current MSpa lineup is engineered to operate on a standard UK domestic 13-Amp circuit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePower Supply:\u003c\/span\u003e\u003cspan\u003e 220V – 240V \/ 50Hz\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eMaximum Power Draw:\u003c\/span\u003e\u003cspan\u003e 2100W – 2300W (Model dependent)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eConnection Type:\u003c\/span\u003e\u003cspan\u003e Standard UK 3-Pin Plug (BS 1363)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eInternal Fuse:\u003c\/span\u003e\u003cspan\u003e 13-Amp (Located within the plug)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eCable Length:\u003c\/span\u003e\u003cspan\u003e Approximately 5.1 Metres\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. The \"No Extension Lead\" Prohibition (Critical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnder no circumstances should an MSpa be connected to an outlet via an extension lead, multi-way adapter, or timer plug.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSpa utilises a high-wattage PTC heating system. Standard domestic extension leads are not rated to carry a continuous 2300W load for extended periods. Using an extension lead poses the following risks:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eFire Hazard:\u003c\/span\u003e\u003cspan\u003e Rapid overheating and melting of the extension lead or adapter.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eVoltage Drop:\u003c\/span\u003e\u003cspan\u003e Insufficient power reaching the control box, causing pump failure or \"HEF\" error codes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eWarranty Voidance:\u003c\/span\u003e\u003cspan\u003e Damage caused by the use of extension leads is not covered under the manufacturer's warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Outdoor Infrastructure Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor safe operation in an outdoor environment, your power outlet must meet the following criteria:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWeatherproof Rating (IP66):\u003c\/strong\u003e The socket must have a weatherproof enclosure that allows the cover to be fully closed and latched while the spa is plugged in.\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDedicated Wall Socket: \u003c\/strong\u003eWe strongly recommend the spa be plugged into a dedicated wall socket. Avoid sharing a double-socket with other high-load items (e.g., patio heaters or electric grills).\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePlacement:\u003c\/strong\u003e The socket should be installed at a height of at least 30cm – 50cm from the ground to prevent water ingress from surface flooding or heavy rain splashes.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafe Proximity:\u003c\/strong\u003e The socket should be at least 2 metres away from the water's edge to comply with safety regulations, but within the 5.1-metre reach of the integrated power cable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Integrated Safety Protection (PRCD)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour MSpa is fitted with a Portable Residual Current Device (PRCD) integrated into the power lead for user safety.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePre-Use Testing:\u003c\/span\u003e\u003cspan\u003e You must test the PRCD before every use. Press the \"RESET\" button (indicator turns red) and then the \"TEST\" button (indicator should turn off). If the device fails this test, do not use the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e16A Labelling:\u003c\/span\u003e\u003cspan\u003e You may notice \"16A\" printed on the PRCD safety switch. This refers to the maximum capacity of the safety component itself; the hot tub remains a standard 13-Amp appliance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Professional Consultation \u0026amp; Liability\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile the MSpa is designed for easy installation, the integrity of your home's electrical system is paramount.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrician's Judgment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf your property’s wiring is dated, or if your outdoor socket shows signs of discolouration or heat damage, \u003c\/span\u003e\u003cspan\u003eyou must always defer to the judgment, onsite assessment, and formal calculations of a qualified electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eCircuit Capacity:\u003c\/strong\u003e\u003cspan\u003e An electrician should verify that your outdoor ring main can accommodate a continuous 10-Amp to 13-Amp draw without tripping other household circuits.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-adcfad6a-7fff-6a5e-4350-7066175b4502\"\u003eDisclaimer: \u003c\/b\u003eAs the equipment supplier, we accept no liability for damage, injury, or product failure resulting from the use of extension leads, faulty domestic wiring, or non-compliant outdoor sockets.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Delivery Site Check \u0026amp; Preparation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are ingeniously packed and delivered in sturdy boxes, making them highly portable and easy to manoeuvre. However, to ensure a seamless drop-off, we kindly request a quick site check:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Access Video:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease provide a short video walking the route our delivery courier will take—from the kerbside to your preferred drop-off point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eClearance Checks:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease highlight any narrow garden gates, steep steps, or tight corners. While heavy machinery is not required, the boxes are heavy (often 30kg-50kg+ depending on the model), and our couriers use hand trucks or pallet jacks. Knowing the route ensures they can deliver your hot tub safely.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Preparation:\u003c\/strong\u003e\u003cspan\u003e Prepare a flat, level, and structurally sound base capable of supporting the hot tub's total weight when fully filled with water and occupants (this can exceed 1,000 kg). Good options include concrete, sturdy decking, or reinforced paving.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eWater \u0026amp; Drainage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEnsure your chosen location has easy access to a garden hose for filling, and consider where the water will drain when it is time to empty the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Electrical Supply Requirements (Crucial Safety Information)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa hot tubs are designed for convenience, with the vast majority operating as \"Plug \u0026amp; Play\" systems on a standard UK 13-Amp electrical supply. However, because water and electricity are a dangerous combination, strict safety guidelines must be followed:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePlug \u0026amp; Play System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour MSpa comes with a factory-fitted cable featuring a built-in PRCD (Portable Residual Current Device) to protect against electrical faults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eOutdoor Socket Specification:\u003c\/strong\u003e\u003cspan\u003e The hot tub must be plugged directly into a professionally installed, \u003c\/span\u003e\u003cspan\u003eIP66-rated weatherproof outdoor socket\u003c\/span\u003e\u003cspan\u003e. The socket must be permanently wired to your home's consumer unit and protected by an RCD.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStrictly No Extension Leads:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Under no circumstances should you use an extension cable, multi-plug adaptor, or standard indoor socket routed through a window. Extension cables cause voltage drops that can permanently damage the hot tub's heater and pump, and they pose a severe fire and electrocution risk. This will void your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Consultation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBecause a hot tub draws a continuous high load (typically 2000W - 2300W when the heater and bubbles are running), we strongly advise consulting a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e. They will assess your home's current electrical load and install a dedicated outdoor socket located at a safe distance (usually 2 to 3 metres) from the tub to ensure safe, uninterrupted use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery Day Logistics\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your hot tub is dispatched from our warehouse, we will notify you of your delivery date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eKerbside \/ Doorstep Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour hot tub will arrive securely boxed via a courier or pallet network. The driver will place the box in the safest, most accessible ground-level location at your property.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eInspection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUpon arrival, please inspect the box immediately for any severe visible transit damage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eReporting:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny physical damage to the box or the unit inside must be reported to our team within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e of delivery to ensure your warranty coverage remains valid.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Setup \u0026amp; Installation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe MSPA features a high-quality, user-friendly design that allows for incredibly fast assembly without professional tools.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eQuick Assembly:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDepending on your specific model (inflatable or rigid-wall modular), the outer tub can usually be set up and inflated\/assembled in just 10 to 15 minutes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Connection:\u003c\/strong\u003e\u003cspan\u003e Once assembled, plug the unit directly into your dedicated IP66 outdoor socket. Test the PRCD on the plug (using the Test\/Reset buttons) before filling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eFilling \u0026amp; Testing:\u003c\/strong\u003e\u003cspan\u003e Fill the tub with water from your garden hose up to the marked minimum\/maximum line. Do not turn the heating or bubble functions on until the water has reached the correct level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eSmart Controls:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce filled, use the wired control panel or the MSpa mobile app (on supported models) to activate the heater, filter, and jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e5. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo complete your setup:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eFilter Installation:\u003c\/strong\u003e\u003cspan\u003e Ensure the filter cartridge is correctly attached to the water inlet before running the pump.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eInsulation \u0026amp; Covers:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eApply the provided insulated bladder and protective top cover while the water heats up. This drastically reduces heating time and energy costs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eManuals:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease ensure you have read all the manuals provided in the Resources tab of our website to operate and chemically treat your hot tub safely and efficiently.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy. Should you have any questions regarding operation, water chemistry, or spare parts, our support team is always here to help.\u003c\/span\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-c9e65b9d-7fff-4466-5595-789588cf2fe2\"\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe are committed to ensuring you have a relaxing and worry-free experience with your new hot tub. Your MSpa comes with a manufacturer's warranty designed to protect your investment. Please review the coverage details and support guidelines below.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Warranty Coverage Periods\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMSpa provides specific warranty durations based on the components and the exact model of your hot tub. The coverage periods from the date of purchase are as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003e24 Months:\u003c\/strong\u003e\u003cspan\u003e Rigid wall frames.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll electrical parts and components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003e12 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003ePremium, Elite, Concept, Urban, Muse\u003c\/span\u003e\u003cspan\u003e Inflatable Spas, and \u003c\/span\u003e\u003cspan\u003eRigid Wall\u003c\/span\u003e\u003cspan\u003e MSpas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003e6 Months:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSpa pool liner for \u003c\/span\u003e\u003cspan\u003eLite, Delight\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eComfort\u003c\/span\u003e\u003cspan\u003e Inflatable Spas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Warranty Eligibility\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eOriginal Purchaser Only\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe standard consumer warranty applies strictly to the first owner who purchased the item new. Please note that the warranty is non-transferable and is void if the hot tub is sold second-hand.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Locating Your Serial Number\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you need to register your product or initiate a support request, you will be asked to provide your hot tub's serial number. You can find this easily in one of two locations:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePrinted on the back of your spa’s main controller.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLocated on one of the feet of the engine block.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Help? Your Support Network\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhat happens if you have a question or experience an issue with your MSpa?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDon’t worry, we have your back! If you run into any trouble, our dedicated after-sales team is here to support you every step of the way.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTo ensure your issue is resolved as quickly as possible, you have access to the following resources:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDirect Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eContact our support team directly with your serial number and a description of the issue. We will help guide you through troubleshooting or process a warranty claim on your behalf.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eMy MSpa Portal:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou can log in to the official 'My MSpa' portal to find detailed information, manuals, and specifics regarding your exact model.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eMSpa Support Centre:\u003c\/strong\u003e\u003cspan\u003e Take advantage of the comprehensive online Support Centre, which features step-by-step guides and FAQs to help answer common questions instantly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe want you to feel completely confident when purchasing your MSpa. If for any reason you are not fully satisfied, please contact our customer support team by phone, email, or live chat within 7 days of delivery to request a return.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo be eligible for a return, the MSpa must be unused and securely repacked in its original packaging, including all accessories, manuals, and documentation. Once your return is approved, we will arrange the most suitable return method—either a home collection for larger items or guidance to a convenient drop-off location for smaller parcels.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eReturns requested within the 7-day period are free of charge, provided the product is returned in its original condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to cancel or refuse delivery before the order is completed, a small deduction may apply to cover applicable shipping and handling costs.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe aim to keep the return process simple, transparent, and stress-free, ensuring a smooth experience from purchase through to return.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2025_MSpa_E-catalogue_EU.pdf?v=1765541676\"\u003e2025 MSpa E-catalogue (EU)\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/E0502641-2025-OSLO-QUICK-INSTALLATION-GUIDE-US.pdf?v=1774690361\"\u003e\u003cspan\u003eInstallation Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/www.youtube.com\/watch?v=csrTX1NF1v8\u0026amp;list=PL_lyFeYZyITBmeszP5ps-1GpaoIOSSrM-\u0026amp;index=17\" target=\"_blank\" rel=\"noopener\"\u003eM Spa Oslo Installation Video\u003c\/a\u003e\u003c\/p\u003e","brand":"MSPA","offers":[{"title":"Default Title","offer_id":56258572157260,"sku":"F-SA063W","price":1999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/MSpa-Oslo-Sapphire-Lifestyle-1.webp?v=1775204518"},{"product_id":"harvia-4-6-persons-breezy-m-woodfired-hot-tub","title":"Harvia 4-6 Persons Hazy M Woodfired Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2\u003e\n\u003cmeta charset=\"utf-8\"\u003e Harvia Hazy M – The Professional Wood-Fired Hot Tub\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEmbrace the elemental power of fire and water. The Harvia Hazy M is a precision-engineered wood-fired hot tub designed for those who seek a sustainable, high-performance outdoor spa experience without the complexity of electrical wiring.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn 2026, luxury is defined by simplicity and sustainability. The Harvia Breezy M is the \"Gold Standard\" for UK gardens, combining the rustic charm of wood-fire heating with a state-of-the-art, easy-clean interior. Whether you are creating an off-grid retreat or a low-impact home spa, the Breezy M delivers a faster heat-up time and more consistent thermal retention than any other tub in its class.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Harvia Hazy M is the UK’s #1 Choice\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. High-Performance CULT External Heater\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt the heart of the Hazy M is the powerful CULT external heater. By positioning the wood burner outside the tub, we have maximised the internal space for up to 6 people. Crafted from high-grade marine-quality aluminium, the heater is designed for rapid thermal transfer, meaning less time waiting for the water to warm and more time soaking under the stars.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Hygienic, Easy-Clean LDPE Interior\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTraditional wooden tubs are prone to leaks and bacterial buildup. The Harvia Hazy M features a smooth, durable LDPE (Low-Density Polyethene) plastic lining in a stylish Translucent Grey. Not only is this material exceptionally comfortable against the skin, but it is also chemical-resistant, UV-protected, and can be wiped clean in minutes, making it the most hygienic wood-fired option on the market.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Durable STAINED SPRUCE Exterior\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEncased in beautiful, deep-stained North American Spruce, the Breezy M is built to withstand the unpredictable British climate. The timeless wood finish ensures the tub blends seamlessly into any landscape, while the internal plastic lining prevents the wood from drying out or shrinking, ensuring a 100% leak-proof experience for decades.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecifications\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCapacity:\u003c\/strong\u003e\u003cspan\u003e Comfortably fits 4 to 6 adults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHeating System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCULT-X external wood-fired heater (Marine-grade aluminium).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMaterial:\u003c\/strong\u003e\u003cspan\u003e Sustainable Stained Spruce exterior with a Translucent Grey LDPE liner.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 170cm Diameter | 110cm Depth (External).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWater Volume:\u003c\/strong\u003e\u003cspan\u003e Approx. 1450 Litres (when occupied).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDry Weight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eApprox. 142kg (Easy to position in most UK gardens).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eThe Harvia \"Off-Grid\" Advantage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eNo Electricity Required:\u003c\/strong\u003e\u003cspan\u003e The perfect solution for remote locations, holiday lets, or homes looking to reduce energy bills.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFast Drainage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIncludes a high-flow drain valve for quick water changes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cb\u003eUK Weather Ready: \u003c\/b\u003e\u003cspan\u003eDesigned to operate year-round, from the peak of summer to the frost of winter.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2\u003eYour Journey to the Ultimate Harvia Wood-Fired Experience\u003c\/h2\u003e\n\u003cp\u003eWelcome to the family. By choosing the Harvia Wood-Fired Hot Tub (featuring the iconic Kirami Breezy M), you aren’t just buying a tub; you're adopting a Finnish \u003cmeta charset=\"utf-8\"\u003ephilosophy of wellness. Harvia is the world leader in sauna heat, and that same engineering powers your new retreat.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo make this transition as smooth as a glass of akvavit, we’ve mapped out your journey from the \"Buy\" button to your first soak. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBest of all: Professional installation is included as standard.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e1. Optional Personalised Discovery Call\u003c\/h3\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003eBefore we even ship a bolt, we offer a complimentary Discovery Call. Why? Because every garden is different.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWe’ll discuss:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSite Suitability:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIs your base truly level?\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eAccess:\u003c\/strong\u003e\u003cspan\u003e Can we get a 170cm wide tub through your side gate?\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eUpgrades:\u003c\/strong\u003e Deciding between the CULT (22kW) or MACU (29kW) heater for faster heat-up times.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e2. Place Your Order \u0026amp; Confirmation\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce you click \"Order,\" you’ll receive an immediate confirmation email. This includes your \u003c\/span\u003e\u003cspan\u003eWelcome Pack\u003c\/span\u003e\u003cspan\u003e, containing technical drawings for your base and a checklist to ensure you’re ready for our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Dispatch (7-12 Working Days If In stock In Our UK Warehouse\/2-4 Weeks If It Is Made To Order)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur logistics team moves with Finnish efficiency. Your hot tub is typically dispatched within \u003c\/span\u003e\u003cspan\u003e7 to 12 working days\u003c\/span\u003e\u003cspan\u003e. You’ll receive a tracking link and a follow-up call from our delivery coordinator to book a specific day and time window.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Preparation Checklist (Pre-Delivery)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile we handle the heavy lifting of the build, the \"stage\" must be set.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour hot tub requires a flat, level, and solid base. When full of water and friends, the Breezy M weighs approximately \u003c\/span\u003e\u003cspan\u003e2,000 kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eApproved:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eConcrete pads, paving slabs, or reinforced timber decking.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eAvoid:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBare grass or soil (it will sink).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eElectrical Installation:\u003c\/strong\u003e\u003cspan\u003e The heater is wood-fired, but if you opted for the \u003c\/span\u003e\u003cspan\u003eLED lighting\u003c\/span\u003e\u003cspan\u003e or a \u003c\/span\u003e\u003cspan\u003efiltration system\u003c\/span\u003e\u003cspan\u003e, you need power.\u003c\/span\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eRequirement:\u003c\/strong\u003e\u003cspan\u003e A standard \u003c\/span\u003e\u003cspan\u003e13-amp outdoor socket\u003c\/span\u003e\u003cspan\u003e or fused spur must be installed by a qualified electrician before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eNote on Access:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eIf your site has restricted or narrow access, specialised logistics equipment may be required. Please be aware that this may incur an additional fee.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Delivery Day \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur team arrives with your tub. We perform a visual inspection alongside you to ensure the \u003c\/span\u003e\u003cspan\u003eLDPE plastic liner\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eFinnish Spruce exterior\u003c\/span\u003e\u003cspan\u003e are in perfect condition. We then move the unit from the vehicle to your prepared base.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Professional Installation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis is where we shine. Forget \"kerbside delivery\"—our professional installers will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePosition \u0026amp; Level:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMicro-adjust the tub for perfect drainage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHeater Setup:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eInstall the marine-grade aluminium stove and the 1.5m chimney set.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePlumbing:\u003c\/strong\u003e\u003cspan\u003e Connect all internal hoses and the high-flow drainage valve.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eExtras:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAssemble your steps and fit any optional LED or \"bubble\" aero-massage kits.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Warranty Validation \u0026amp; Handover\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce the build is complete, we won't just leave you with a pile of wood. \u003cstrong\u003eWe provide a \u003c\/strong\u003e\u003c\/span\u003e\u003cstrong\u003e1-on-1 Masterclass:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe \"Top-Down\" Burn:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe’ll show you how to light the fire for the fastest heat.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWater Management:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eHow to use the drain and keep the water chemistry balanced.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSign-Off:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe validate your warranty on-site, ensuring that everything is installed in accordance with Harvia's rigorous safety standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Enjoy Your Hot Tub \u0026amp; Aftercare\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIt’s time. Fill your tub (until the water is 5cm above the top heater pipe), light the stove, and wait for that signature wood-fired aroma.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eTechnical Specifications\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eVolume (L): \u003c\/strong\u003e1540\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOuter Diameter (cm): \u003c\/strong\u003e170\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInner Diameter (cm): \u003c\/strong\u003e164\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProduct Width (cm): \u003c\/strong\u003e170\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProduct Length (cm): \u003c\/strong\u003e258\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProduct Height (cm): \u003c\/strong\u003e210\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWeight (kg): \u003c\/strong\u003e142\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTub Height (cm): \u003c\/strong\u003e110\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTub Depth (cm): \u003c\/strong\u003e91\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eGross Weight (kg): \u003c\/strong\u003e156\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eGross Power (kw): \u003c\/strong\u003e36\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMinimum Water Level (l): \u003c\/strong\u003e650\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNet Power (kw): \u003c\/strong\u003e22\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePackage Height (cm): \u003c\/strong\u003e123\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePackage Width (cm): \u003c\/strong\u003e170\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePackage Length (cm): \u003c\/strong\u003e170\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eHarvia Wood-Fired Hot Tub: Delivery \u0026amp; Installation Guidelines\u003c\/h2\u003e\n\u003ch3\u003e1. Delivery \u0026amp; Professional Handling\u003c\/h3\u003e\n\u003cp\u003eWe are committed to ensuring a seamless transition from our warehouse to your garden wellness space.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eComplimentary Shipping \u0026amp; Installation:\u003c\/strong\u003e Free delivery and professional installation are included for customers across the UK Mainland.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSpecialist UK Logistics:\u003c\/strong\u003e Your hot tub is dispatched from our North Yorkshire facility. Our team uses a dedicated fleet of vehicles, primarily 4×4s and trailers, allowing us to access properties that standard heavy goods vehicles cannot reach.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional Handover:\u003c\/strong\u003e As part of our service, we assist in positioning the tub at its final location (where site access permits) and complete the technical assembly, including connecting the heater, outlet valves, and flue set.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eInspection:\u003c\/strong\u003e Upon arrival, the hot tub will be securely palletised and weather-wrapped. Our team will perform a post-delivery inspection to ensure all components are in pristine condition.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e2. Preparation Checklist (Pre-Delivery)\u003c\/h3\u003e\n\u003cp\u003eTo ensure a smooth installation process, please prepare the following before our team arrives:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFoundation:\u003c\/strong\u003e The hot tub must be placed on a flat, level, and load-bearing base. When filled, the Breezy M weighs approximately \u003cstrong\u003e2,000 kg\u003c\/strong\u003e (1,540 L of water plus the tub weight and occupants).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRecommended Surfaces:\u003c\/strong\u003e Concrete slabs, paving stones, or a compacted gravel base (6–16 mm aggregate).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eImportant Warning:\u003c\/strong\u003e Never place the tub directly on grass or soil. The weight may cause sinking, which can warp the structure and obstruct the heater door.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess Route:\u003c\/strong\u003e The tub measures approximately \u003cstrong\u003e170 cm in diameter\u003c\/strong\u003e. Ensure gates, paths, and entry points are clear of obstacles. We may request a site video or photos in advance to confirm access.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFire Safety Clearances:\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eChimney Clearance:\u003c\/strong\u003e The chimney top must remain at least \u003cstrong\u003e3 metres\u003c\/strong\u003e away from flammable materials such as rooflines, trees, or branches.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHeater Base:\u003c\/strong\u003e The area directly beneath and in front of the heater must be non-flammable (e.g., concrete, sand, paving stone, or a protective metal plate).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e3. Technical \u0026amp; Electrical Integration\u003c\/h3\u003e\n\u003cp\u003eThe Breezy M is primarily a wood-fired system and can operate independently of electricity. However, optional features may require electrical integration.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eOptional LED Lighting:\u003c\/strong\u003e If you have selected the factory-installed Corona M LED lighting system, a nearby outdoor electrical supply will be required.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eElectrical Safety:\u003c\/strong\u003e Any electrical connections for LED systems, filtration units, or optional heat pumps must be installed by a qualified electrician and protected by a 30mA RCD.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGravity Drainage:\u003c\/strong\u003e The drainage outlet is located opposite the heater. It can be connected to a \u003cstrong\u003e38 mm hose\u003c\/strong\u003e to direct water safely away from the installation base.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e4. Critical Safety Rule: “Water Before Fire”\u003c\/h3\u003e\n\u003cp\u003eThe most important safety rule when operating a wood-fired hot tub is ensuring the heater is always cooled by water.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNever light the fire unless the tub is full of water.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe heater is constructed from marine-grade aluminium.\u003c\/li\u003e\n\u003cli\u003eIf the heater is fired without water present, the aluminium can melt within minutes.\u003c\/li\u003e\n\u003cli\u003eThe water level must be at least \u003cstrong\u003e5 cm above the stove’s upper connection pipe\u003c\/strong\u003e before lighting the fire.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e5. Maintenance \u0026amp; Ongoing Aftercare\u003c\/h3\u003e\n\u003cp\u003eFollowing these maintenance steps will help protect your investment and maintain warranty eligibility.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eTimber Protection:\u003c\/strong\u003e Exterior Finnish Spruce panels (Thermowood or Coal Black finish) should be treated with breathable wood oil immediately after installation and annually thereafter to protect against UV exposure and moisture.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWinter Care:\u003c\/strong\u003e If temperatures fall below freezing, the tub should be completely drained when not in use. Water remaining in pipes may freeze, expand, and damage the drainage system.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOngoing Support:\u003c\/strong\u003e Our team provides continued technical support throughout the lifespan of your product. Contact us anytime for seasonal care guidance, water treatment advice, or technical assistance.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2\u003eProfessional Warranty \u0026amp; Quality Guarantee: Breezy M Wood-Fired Hot Tub\u003c\/h2\u003e\n\u003cp\u003eAs an authorised provider of Kirami by Harvia—the world’s largest manufacturer of wood-fired hot tubs—we provide a professional-grade warranty on the Breezy M Original Series. Engineered in Finland and designed for durability in demanding climates, the Breezy M combines Nordic craftsmanship with robust materials for long-term performance.\u003c\/p\u003e\n\u003cp\u003eThis warranty ensures your investment is protected by trusted Finnish engineering and supported by dedicated UK-based technical assistance.\u003c\/p\u003e\n\u003ch3\u003e1. Scope of Protection\u003c\/h3\u003e\n\u003cp\u003eWe provide a comprehensive warranty against manufacturing defects in materials and workmanship. In accordance with professional standards for LDPE plastic-lined hot tubs, coverage includes the following components:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eLDPE Inner Tub:\u003c\/strong\u003e Guaranteed against structural leaks, cracking, or delamination of the rotomoulded plastic interior.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCULT-si Marine-Grade Heater:\u003c\/strong\u003e Protection for the marine-grade aluminium housing and internal welds against manufacturing defects.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eStructural Exterior:\u003c\/strong\u003e Coverage for the Finnish spruce exterior panels (Coal Black or Dark Walnut finishes) against premature deterioration caused by manufacturing faults.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComponents \u0026amp; Accessories:\u003c\/strong\u003e Coverage for the adjustable air vent, outlet valves, chimney set, and associated hardware supplied with the unit.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e2. Professional Installation \u0026amp; Warranty Validity\u003c\/h3\u003e\n\u003cp\u003eTo ensure the warranty remains valid and the hot tub operates safely and efficiently, the following installation standards must be followed:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFoundation Requirement:\u003c\/strong\u003e The tub must be installed on a flat, level, and load-bearing base (such as gravel, paving slabs, or concrete) capable of supporting the combined weight of the tub, water, and occupants (approximately 1,500+ litres of water).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe “Dry Fire” Rule:\u003c\/strong\u003e The wood-fired heater must never be lit when the tub is empty or when the water level is below the minimum fill level indicated on the heater. Damage caused by lighting the heater without sufficient water is considered user error and is not covered under warranty.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWinterisation:\u003c\/strong\u003e During freezing conditions, the tub and heater must be fully drained when not in use. Damage caused by water freezing and expanding inside the pipework or heater is excluded from warranty coverage.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e3. Maintenance Requirements\u003c\/h3\u003e\n\u003cp\u003eThe Breezy M is designed to be an easy-maintenance product; however, proper care is required to maintain warranty protection.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eChemical Balance:\u003c\/strong\u003e Only approved water treatment chemicals should be used. The water pH should be maintained between \u003cstrong\u003e7.0 and 7.6\u003c\/strong\u003e to prevent corrosion of the marine-grade aluminium heater.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRegular Cleaning:\u003c\/strong\u003e The LDPE plastic interior should be cleaned periodically using mild disinfectants to maintain hygiene and prevent surface staining.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAsh Management:\u003c\/strong\u003e The heater should be regularly cleared using the supplied ash shovel to maintain proper airflow and prevent excessive heat stress on the internal grate.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e4. Limitations \u0026amp; Exclusions\u003c\/h3\u003e\n\u003cp\u003eThis warranty covers manufacturing defects only and does not extend to the following circumstances:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCommercial Use:\u003c\/strong\u003e This warranty applies to residential\/private use. Separate warranty terms may apply for commercial environments such as holiday rentals, spas, or hospitality installations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNatural Timber Characteristics:\u003c\/strong\u003e Minor aesthetic changes in the Finnish spruce—such as small surface cracks, colour variation, or natural silvering caused by weather exposure—are normal characteristics of natural wood and are not considered defects.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFreeze Damage:\u003c\/strong\u003e Damage resulting from water freezing within the heater or pipework due to inadequate drainage.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e5. Quality Assurance \u0026amp; Warranty Claims\u003c\/h3\u003e\n\u003cp\u003eAll Kirami by Harvia products undergo strict quality control procedures before leaving the manufacturing facility in Finland. Each unit is inspected to ensure it meets the brand’s high standards for performance and durability.\u003c\/p\u003e\n\u003cp\u003eTo initiate a warranty claim, please contact our technical support team and provide the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProof of purchase and delivery date\u003c\/li\u003e\n\u003cli\u003eProduct serial number\u003c\/li\u003e\n\u003cli\u003ePhotographs or video evidence of the identified defect\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor full legal details regarding warranty duration, consumer rights, and additional terms, please refer to our standard Terms \u0026amp; Conditions.\u003c\/p\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/original_breezy_cult_mittakuva_6adea07f-d6e4-4079-9517-4d9b1b15248c.png?v=1773048355\"\u003eHarvia 4-6 Persons Breezy M Woodfired Hot Tub\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/multilanguage_kirami-original-breezy_6_418a4ab3-d7c4-4c35-9c7c-d26855354bad.pdf?v=1773048354\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e","brand":"Harvia","offers":[{"title":"Default Title","offer_id":56859444347212,"sku":"OBGST1900CULTSI-CB","price":4450.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/HarviaWoodfiredHotTub_1.png?v=1772689988"},{"product_id":"cove-spas-encore-se-6-person-professional-grade-hot-tub","title":"Cove Spas Encore SE | 6-Person Professional Grade Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas Encore SE | 6-Person Professional Grade Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eCove Spas Encore SE (Encore SE)\u003c\/span\u003e\u003cspan\u003e is the 2026 benchmark for heavy-use environments, from luxury holiday lets to high-traffic residential gardens. Engineered by Nordic Hot Tubs, the Encore SE is distinguished by its \u003c\/span\u003e\u003cspan\u003ePermashell™ HDPE (High-Density Polyethene)\u003c\/span\u003e\u003cspan\u003e shell—a material far superior to traditional acrylic in terms of impact resistance and chemical durability. This \u003c\/span\u003e\u003cspan\u003e213cm x 213cm\u003c\/span\u003e\u003cspan\u003e square spa comfortably accommodates six adults, utilising the exclusive \u003c\/span\u003e\u003cspan\u003eDTS™ (Dual Therapy System)\u003c\/span\u003e\u003cspan\u003e to provide both targeted pressure-point massage and high-volume whirlpool therapy.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDesigned for operational efficiency, the Encore SE features a \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e and a \u003c\/span\u003e\u003cspan\u003e2-speed high-performance pump\u003c\/span\u003e\u003cspan\u003e. With its \"What Spa? 2026 Best Buy\" pedigree, integrated \u003c\/span\u003e\u003cspan\u003eNorthern Lights LED system\u003c\/span\u003e\u003cspan\u003e, and ozone sanitation as standard, it is the most reliable high-occupancy spa for the 2026 market.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Encore SE is the 2026 Holiday Park Choice:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Indestructible Permashell™ HDPE Construction\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the holiday park sector, durability is the primary search intent. The Encore SE shell is virtually indestructible:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eImpact \u0026amp; Chemical Resistant:\u003c\/span\u003e\u003cspan\u003e Unlike acrylic, HDPE does not crack, delaminate, or suffer from osmosis. It stands up to the rigorous cleaning schedules required for guest turnarounds.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNon-Skid Finish:\u003c\/span\u003e\u003cspan\u003e The textured \u003c\/span\u003e\u003cspan\u003elavant\u003c\/span\u003e\u003cspan\u003e finish provides a built-in safety factor for guests, significantly reducing slip risks compared to high-gloss shells.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e10-Year Cabinet Warranty:\u003c\/span\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003ePermawood™\u003c\/span\u003e\u003cspan\u003e cabinet in Charcoal is maintenance-free and UV-resistant, ensuring the tub looks new season after season.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Dual Therapy System (DTS™) \u0026amp; 40 Jets\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Encore SE provides a sophisticated hydrotherapy experience that caters to all guest types:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTargeted Massage:\u003c\/span\u003e\u003cspan\u003e 40 hydrotherapy jets target key tension zones in the back, legs, and feet.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWhirlpool Therapy:\u003c\/span\u003e\u003cspan\u003e The DTS™ high-volume flow creates a gentle, whole-body \"circular massage\" effect, ideal for guests who find direct-pressure jets too intense.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNo-Float™ Seating:\u003c\/span\u003e\u003cspan\u003e The deep bucket seats and ergonomic design ensure users stay comfortably submerged, even during high-flow whirlpool sessions.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Energy Optimisation \u0026amp; Smart Amenities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCommercial-Ready Insulation:\u003c\/span\u003e\u003cspan\u003e Every Encore SE is supplied with standard foam insulation plus a \u003c\/span\u003e\u003cspan\u003e2.5” Insulation Blanket\u003c\/span\u003e\u003cspan\u003e, drastically reducing heat loss in exposed holiday park environments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNorthern Lights LED Suite:\u003c\/span\u003e\u003cspan\u003e Includes a backlit arcing waterfall, LED cup coasters, cabinet downlighters, and a multi-point interior system to create a premium nighttime ambience.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOzone Sanitation:\u003c\/span\u003e\u003cspan\u003e Integrated ozone reduces chemical consumption and maintains water clarity, vital for meeting 2026 water quality standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas Encore SE: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"146\"\u003e \u003ccol width=\"332\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Spas Encore SE \/ Hydropool Bristol\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e213cm x 213cm x 89cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Adults (All-Seated)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e40 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.5HP (6.0 BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,246 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeight (Dry\/Full)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e236kg \/ 1,482kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTop-load easy access filter\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eElectrical Requirement:\u003c\/span\u003e\u003cspan\u003e The Encore SE is a \u003c\/span\u003e\u003cspan\u003e230V \/ 16A–20A\u003c\/span\u003e\u003cspan\u003e unit. While it can be configured for a high-performance 20A supply, its 16A compatibility makes it ideal for holiday parks where electrical infrastructure is shared across multiple lodges.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eStandard Hard-Wiring:\u003c\/span\u003e\u003cspan\u003e We recommend a dedicated fused spur with an IP65 45A rotary isolator switch placed at least 2m from the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eGuest-Proof Controls:\u003c\/span\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003e4-button Topside LED display\u003c\/span\u003e\u003cspan\u003e is intuitive and robust, minimising guest support calls while allowing operators full access to temperature and filtration settings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eIncluded Accessories:\u003c\/span\u003e\u003cspan\u003e Every unit is supplied with a high-density \u003c\/span\u003e\u003cspan\u003eInsulated Top Cover\u003c\/span\u003e\u003cspan\u003e and anti-vibration base integration.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2\u003eSpecifications For Cove Spas Encore SE Hot Tub\u003c\/h2\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"146\"\u003e \u003ccol width=\"332\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Spas Encore SE \/ Hydropool Bristol\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e213cm x 213cm x 89cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Adults (All-Seated)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e40 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.5HP (6.0 BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,246 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeight (Dry\/Full)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e236kg \/ 1,482kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTop-load easy access filter\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch5\u003eBuying guide\u003c\/h5\u003e\n\u003ch2\u003e\n\u003cmeta charset=\"utf-8\"\u003eCove Spas Encore SE Buying Guide\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Access Video:\u003c\/span\u003e\u003cspan\u003e To ensure a seamless delivery of your \u003c\/span\u003e\u003cspan\u003e213cm x 213cm\u003c\/span\u003e\u003cspan\u003e Encore SE, we require a short video of the delivery route. Start from the kerbside and walk the path to the final installation spot.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Metrics:\u003c\/span\u003e\u003cspan\u003e The Encore SE has a depth of \u003c\/span\u003e\u003cspan\u003e89cm\u003c\/span\u003e\u003cspan\u003e. Please highlight any \"pinch points\"—gate widths, boiler flues, or low-hanging gutters. Once we review your video and dimensions, we will issue your formal Order Confirmation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Limited Access? (Please Read)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Encore SE is a large, rigid circular unit. If your side access is narrower than \u003c\/span\u003e\u003cspan\u003e940mm\u003c\/span\u003e\u003cspan\u003e (the tub depth + 50mm clearance) or has sharp 90-degree turns, a crane may be required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eResponsibility:\u003c\/span\u003e\u003cspan\u003e Organising lifting equipment is the customer's responsibility. We recommend a site visit from a local crane provider to assess the lift safely.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Manufacture \u0026amp; Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eYour Encore SE is built to endure. During the preparation phase, we verify the \u003c\/span\u003e\u003cspan\u003eDTS™ (Dual Therapy System)\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003e40-jet array\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e integrity. Every unit undergoes a rigorous multi-point quality check, including the \u003c\/span\u003e\u003cspan\u003eintegrated Ozonator\u003c\/span\u003e\n\u003cp\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eLED system\u003c\/span\u003e\u003cspan\u003e, before it leaves for dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Delivery Scheduling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThis is an \u003c\/span\u003e\u003cspan\u003eall-day appointment\u003c\/span\u003e\u003cspan\u003e. Our team will contact you once your Encore SE has cleared final QC to agree on a delivery date. You will receive a courtesy call approximately one hour before the team arrives on-site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eBefore the team arrives, you must ensure:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Foundation:\u003c\/span\u003e\u003cspan\u003e A level, stable, and reinforced base (concrete pad or reinforced decking) capable of supporting the \u003c\/span\u003e\u003cspan\u003e1,482kg\u003c\/span\u003e\u003cspan\u003e total weight (Water + Tub + 6 Occupants).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccess Clearances:\u003c\/span\u003e\u003cspan\u003e * \u003c\/span\u003e\u003cspan\u003eWidth:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e940mm\u003c\/span\u003e\u003cspan\u003e (Tub depth of 890mm + 50mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHeight:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e2330mm\u003c\/span\u003e\u003cspan\u003e (Tub width of 2130mm + 200mm buffer when on its side).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Electrical Supply (20 Amp Specification)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe Encore SE requires a dedicated supply to run the 2kW heater and the 2-speed pump simultaneously.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Requirement:\u003c\/span\u003e\u003cspan\u003e A \u003c\/span\u003e\u003cspan\u003e20 Amp (or 16 Amp minimum)\u003c\/span\u003e\u003cspan\u003e dedicated supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eIsolator Switch:\u003c\/span\u003e\u003cspan\u003e A qualified electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof rotary isolator\u003c\/span\u003e\u003cspan\u003e located 2 to 3 metres from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCable:\u003c\/span\u003e\u003cspan\u003e This should be connected via a \u003c\/span\u003e\u003cspan\u003e3-core 4mm or 6mm armoured cable\u003c\/span\u003e\u003cspan\u003e (dependent on run length).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTail Length:\u003c\/span\u003e\u003cspan\u003e Ensure at least \u003c\/span\u003e\u003cspan\u003e5 metres\u003c\/span\u003e\u003cspan\u003e of cable is pulled through the isolator to reach the spa’s internal control pack, regardless of where the tub is oriented.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCertification:\u003c\/span\u003e\u003cspan\u003e All works must be certified to \u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003ePart P\u003c\/span\u003e\u003cspan\u003e regulations.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Water Supply \u0026amp; Drainage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eEnsure a standard garden hose can reach the tub for filling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eIdentify a suitable drainage area for when you perform your quarterly water changes (1,246 litres).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e8. Delivery \u0026amp; Inspection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eUpon arrival, the team will offload the Encore SE. You must inspect the \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eCharcoal Cabinet\u003c\/span\u003e\u003cspan\u003e immediately. Any transit-related marks must be reported within 24 hours to protect your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e9. Installation \u0026amp; Setup\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eProfessional Positioning:\u003c\/span\u003e\u003cspan\u003e Our two-person team will position the tub, assemble the entry steps, and fit your insulated cover and cover lifter.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConnection:\u003c\/span\u003e\u003cspan\u003e We will connect the spa to your pre-installed, certified electrical supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOrientation:\u003c\/span\u003e\u003cspan\u003e We will walk you through the \u003c\/span\u003e\u003cspan\u003e4-button topside control panel\u003c\/span\u003e\u003cspan\u003e, explaining how to toggle the \u003c\/span\u003e\u003cspan\u003eNorthern Lights™ LED system\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eWhirlpool DTS™\u003c\/span\u003e\u003cspan\u003e therapy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eFill \u0026amp; Test:\u003c\/span\u003e\u003cspan\u003e Once the team leaves, fill the tub. Check that all \u003c\/span\u003e\u003cspan\u003e40 jets\u003c\/span\u003e\u003cspan\u003e are working and the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e is engaging.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty:\u003c\/span\u003e\u003cspan\u003e To maintain your \u003c\/span\u003e\u003cspan\u003eCorrosion\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eShell\u003c\/span\u003e\u003cspan\u003e warranties, ensure water chemistry is balanced immediately. Perform a \"test soak\" once the water reaches your desired temperature.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e11. Enjoy Your Spa \u0026amp; Ongoing Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eYour Encore SE is now the centrepiece of your wellness routine. For any questions regarding the \u003c\/span\u003e\u003cspan\u003eSmart Life\u003c\/span\u003e\u003cspan\u003e integration or chemical maintenance, our support team is only a call awa\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eElectrical Supply - Important\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Cove Spas Encore SE\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 20 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eCove Spas Encore SE\u003c\/span\u003e\u003cspan\u003e is commissioned on the day of delivery, a compatible electrical supply must be installed and tested by a qualified electrician before our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease note:\u003c\/span\u003e\u003cspan\u003e Our installation team are expert spa technicians, not certified domestic electricians. We are responsible for connecting the spa to your provided isolator, but we cannot install the primary circuit or the rotary isolator itself.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. The Specification (The 20 Amp Standard)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Encore SE is a high-performance spa. Unlike \"Plug \u0026amp; Play\" models, it requires a dedicated \u003c\/span\u003e\u003cspan\u003e20 Amp (or 16 Amp minimum)\u003c\/span\u003e\u003cspan\u003e supply to ensure the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e can continue to run even when the \u003c\/span\u003e\u003cspan\u003ejets are on high speed\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"414\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRequirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e20 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (To handle pump start-up surges)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the consumer unit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Customer Responsibilities: Site Readiness\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore our delivery team arrives, please ensure your electrician has completed the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Rotary Isolator\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e An \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof rotary isolator\u003c\/span\u003e\u003cspan\u003e must be mounted between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e away from the hot tub’s final position. This distance is a legal safety requirement to prevent a bather from touching the switch while in the water.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e A length of \u003c\/span\u003e\u003cspan\u003e3-core 6mm² (or 4mm² depending on distance) SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e must be connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLength\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator. Our team will then route this cable to the spa's internal control pack and make the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCertification\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Your electrician must provide you with a \u003c\/span\u003e\u003cspan\u003ePart P \/ BS 7671 Minor Works Certificate\u003c\/span\u003e\u003cspan\u003e. Please have this available for our team to see upon arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Why a Dedicated Circuit is Mandatory\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to ensure the hot tub is not \"daisy-chained\" onto an existing ring main (like a kitchen or garage circuit).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePerformance:\u003c\/span\u003e\u003cspan\u003e A shared circuit may trip the breaker when the hot tub's 2-speed pump and heater activate simultaneously.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSafety:\u003c\/span\u003e\u003cspan\u003e A dedicated circuit ensures that the specific earthing requirements for outdoor water-filled appliances are met, protecting you and your guests.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Failure to Prepare\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf our delivery team arrives and the electrical supply is not present, is incorrectly rated, or is located in an unsafe position:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe will position the tub and perform the physical setup.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe will not be able to connect or commission the unit.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA \"Return to Commission\" fee may apply for a follow-up visit once the electrics are corrected.\u003cbr\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Cove Spas Encore SE\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Encore SE | 6-Person Round Therapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol outlines the professional standards our team follows during the delivery and setup of your \u003c\/span\u003e\u003cspan\u003eCove Spas Encore SE\u003c\/span\u003e\u003cspan\u003e. Our goal is a precision installation that respects your property and ensures your spa is commissioned to peak performance.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Professional Arrival \u0026amp; Route Assessment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSite Walkthrough:\u003c\/span\u003e\u003cspan\u003e Upon arrival, our team will walk the delivery route with you to confirm the path identified in your pre-delivery video. We use specialised spa dollies and \"sledges\" to navigate the \u003c\/span\u003e\u003cspan\u003e213cm diameter\u003c\/span\u003e\u003cspan\u003e unit safely to its final location.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eProperty Protection:\u003c\/span\u003e\u003cspan\u003e We utilise specialised equipment to move the Encore SE across your property. Our team ensures the \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eCharcoal Cabinetry\u003c\/span\u003e\u003cspan\u003e are handled with the highest level of care throughout the manoeuvring process.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Precision Placement\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eBase Validation:\u003c\/span\u003e\u003cspan\u003e We will verify that your base is level and stable before we position the spa. A level foundation is essential for the \u003c\/span\u003e\u003cspan\u003eDTS™ Whirlpool\u003c\/span\u003e\u003cspan\u003e system to operate with optimal water distribution.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eOrientation:\u003c\/span\u003e\u003cspan\u003e We will consult with you on the final orientation of the tub. We recommend positioning the \u003c\/span\u003e\u003cspan\u003eTopside Control Pad\u003c\/span\u003e\u003cspan\u003e within easy reach of your entry steps and ensuring the \u003c\/span\u003e\u003cspan\u003eexternal drain valve\u003c\/span\u003e\u003cspan\u003e remains accessible for future maintenance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Electrical Connection \u0026amp; Commissioning\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSafe Integration:\u003c\/span\u003e\u003cspan\u003e Our team will connect the spa to your pre-installed appropriate electrical supply that was carried out by your qualified electrician, certified \u003c\/span\u003e\u003cspan\u003e20 Amp \/ 16 Amp\u003c\/span\u003e\u003cspan\u003e supply. We handle the internal wiring in the control pack, ensuring all glands are weather-sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSafety Testing:\u003c\/span\u003e\u003cspan\u003e We perform a voltage and earthing check at the spa terminals to confirm the power supply is stable and the integrated RCD is fully operational before the system is energised.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Hydraulic Setup \u0026amp; The \"Air-Purge\" Fill\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eStrategic Filling:\u003c\/span\u003e\u003cspan\u003e To prevent airlocks (which can cause startup errors), we fill the Encore SE directly through the \u003c\/span\u003e\u003cspan\u003eFilter Housing\u003c\/span\u003e\u003cspan\u003e. This ensures the \u003c\/span\u003e\u003cspan\u003e40-jet plumbing lines\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e are fully primed with water before the pumps are activated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eWhirlpool Calibration:\u003c\/span\u003e\u003cspan\u003e We set the \u003c\/span\u003e\u003cspan\u003eDTS™ Diverter Valves\u003c\/span\u003e\u003cspan\u003e to their neutral starting positions to ensure an even flow of water across all therapy zones during the initial heat-up.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Performance Testing \u0026amp; Feature Walkthrough\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSystem Stress Test:\u003c\/span\u003e\u003cspan\u003e We activate the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e on high-speed to verify the performance of all 40 jets and the \u003c\/span\u003e\u003cspan\u003eWhirlpool\u003c\/span\u003e\u003cspan\u003e action. We also check all internal unions to ensure the system is 100% watertight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eThe \"Northern Lights\" Demo:\u003c\/span\u003e\u003cspan\u003e We will cycle through the \u003c\/span\u003e\u003cspan\u003emulti-point LED system\u003c\/span\u003e\u003cspan\u003e with you, showing you how to customise the colours and ambience.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eControls \u0026amp; App:\u003c\/span\u003e\u003cspan\u003e Our team will guide you through the \u003c\/span\u003e\u003cspan\u003e4-button control panel\u003c\/span\u003e\u003cspan\u003e, setting your target temperature and explaining the filtration cycles. If your model includes Wi-Fi, we can assist in verifying the signal at the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Final Handover \u0026amp; Waste Removal\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSite Restoration:\u003c\/span\u003e\u003cspan\u003e We believe in leaving your garden exactly as we found it. All protective packaging, pallets, and transit materials will be removed and taken away by our team.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eChemical Introduction:\u003c\/span\u003e\u003cspan\u003e We will perform the initial \"Shock\" treatment and walk you through the basic water chemistry required to keep your \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eTitanium coil\u003c\/span\u003e\u003cspan\u003e in top condition.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePrecision Levelling:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eConfirmed for even water lines.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHydraulic Integrity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll 40 jets and Whirlpool valves tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eElectrical Certification:\u003c\/strong\u003e\u003cspan\u003e Connection verified and safety-tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eUser Education:\u003c\/strong\u003e\u003cspan\u003e Topside controls and chemical basics explained.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCleanliness:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll transit packaging removed from the site.\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Cove Spas Encore SE\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Encore SE | 10-Year Structural \u0026amp; 3-Year Equipment Guarantee\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Encore SE is engineered by Nordic Hot Tubs to be one of the most durable spas on the global market. Its unique \u003c\/span\u003e\u003cspan\u003eHigh-Density Polyethene (HDPE)\u003c\/span\u003e\u003cspan\u003e construction allows us to offer a robust multi-tier warranty that reflects its \"indestructible\" reputation.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Tiered Warranty Coverage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e10-Year Structural \u0026amp; Shell Warranty:\u003c\/span\u003e\u003cspan\u003e * Covers the \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e (HDPE) against water loss due to defects in material or workmanship. Unlike standard acrylic shells, HDPE has a much higher tensile strength and is guaranteed not to crack, peel, or delaminate for a full decade.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e10-Year Permawood™ Cabinet Warranty:\u003c\/span\u003e\u003cspan\u003e * The Charcoal cabinetry is guaranteed against rot, corrosion, or fungal decay for 10 years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e3-Year Equipment \u0026amp; Controls Warranty:\u003c\/span\u003e\u003cspan\u003e * Covers all major internal components, including the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e2kW stainless steel heater\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eTopside Control Pad\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e3-Year No-Leak Plumbing Warranty:\u003c\/span\u003e\u003cspan\u003e * Specifically covers leaks from internal pipework, jet fittings, and bonded joints.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e1-Year Other Components:\u003c\/span\u003e\u003cspan\u003e * Covers the \u003c\/span\u003e\u003cspan\u003eLED system\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eWaterfall\u003c\/span\u003e\u003cspan\u003e mechanisms.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Conditions for Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your 10-year protection remains valid, the following owner responsibilities must be maintained:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eElectrical Compliance:\u003c\/span\u003e\u003cspan\u003e The warranty is only valid if the spa was connected to a certified \u003c\/span\u003e\u003cspan\u003e20 Amp\u003c\/span\u003e\u003cspan\u003e supply as per our Technical Brief. Damage caused by \"brownouts,\" incorrect wiring, or the use of extension leads is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eChemical Balance:\u003c\/span\u003e\u003cspan\u003e While the shell is chemically resistant, prolonged exposure to extreme pH levels (below 7.0 or above 7.8) can damage internal pump seals and the heater element. Regular water testing is required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eThe \"Air-Lock\" Rule:\u003c\/span\u003e\u003cspan\u003e Damage to the pump or heater caused by running the spa without water (Dry Fire) or failing to purge air during a water change is considered user-error and is not covered under the 3-year equipment tier.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eFrost Protection:\u003c\/span\u003e\u003cspan\u003e During winter, the spa must either remain powered (to allow the auto-filtration\/heating to prevent freezing) or be professionally winterised (drained and lines blown clear). Damage caused by frozen pipework is excluded.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Professional Support \u0026amp; Service\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eService Requests:\u003c\/span\u003e\u003cspan\u003e In the event of a fault, please provide your original purchase invoice and a photo\/video of the issue.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAccess:\u003c\/span\u003e\u003cspan\u003e For any equipment repairs, the owner must ensure the service panels remain accessible. If the spa has been \"decked-in,\" the owner is responsible for providing access to the internal components for our technicians.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eTransferability:\u003c\/span\u003e\u003cspan\u003e This warranty is provided to the original purchaser. Please contact us regarding transfer options if you sell your property.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Summary Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eStructural Integrity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eGuaranteed for 10 Years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eCabinetry:\u003c\/strong\u003e\u003cspan\u003e Guaranteed for 10 Years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePumps \u0026amp; Heater:\u003c\/strong\u003e\u003cspan\u003e Guaranteed for 3 Years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing Seals:\u003c\/strong\u003e\u003cspan\u003e Guaranteed for 3 Years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eNorthern Lights LED:\u003c\/strong\u003e\u003cspan\u003e Guaranteed for 1 Year.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Cove spas. Because these are specialised wellness products, often prepared or configured to order, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Special orders are prepared specifically to your requirements and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e Cove hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and, where applicable, configured to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for production or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once a special order has been confirmed for manufacture or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return of special orders or hot tubs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2018-cove-spas-manual.pdf?v=1785234161\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eCove Spas Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Cove Spas","offers":[{"title":"Default Title","offer_id":57836550488396,"sku":null,"price":8493.96,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/CoveSpasEncoreSE1watermark.jpg?v=1784704559"},{"product_id":"cove-retreat-5-person-professional-holiday-park-hot-tub","title":"Cove Retreat | 5-Person Professional Holiday Park Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Retreat | 5-Person Professional Holiday Park Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eCove Retreat\u003c\/span\u003e\u003cspan\u003e is the 2026 industry benchmark for holiday park operators and luxury rental owners. Manufactured in Michigan, USA, by Nordic Hot Tubs, the Retreat is engineered for the rigours of commercial use while delivering a high-end guest experience. Its \u003c\/span\u003e\u003cspan\u003e203cm x 177cm\u003c\/span\u003e\u003cspan\u003e footprint is optimised for space efficiency without sacrificing comfort, featuring deep bucket seats and a versatile bench for the signature \u003c\/span\u003e\u003cspan\u003eDTS™ (Dual Therapy System)\u003c\/span\u003e\u003cspan\u003e whirlpool effect.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnlike residential spas, the Retreat is built with a \u003c\/span\u003e\u003cspan\u003eNordic Permashell™ HDPE\u003c\/span\u003e\u003cspan\u003e body—a high-density material that is chemically resistant and impact-proof, making it ideal for the frequent chemical dosing and back-to-back guest turnarounds required in professional settings. With integrated \u003c\/span\u003e\u003cspan\u003eNorthern Lights LED\u003c\/span\u003e\u003cspan\u003e aesthetics and a high-performance \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e, it is a robust revenue-generator for any holiday park.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Cove Retreat is the 2026 Holiday Park Choice:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. HSG282 Compliance \u0026amp; Operator Safety\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the 2026 rental market, compliance is not optional. The Cove Retreat is designed to simplify park management:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTamper-Proof Logic:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe 4-button topside control is intuitive for guests but allows operators to lock out critical filtration and heating settings, preventing accidental downtime.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRapid Turnaround Engineering:\u003c\/strong\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003e1,060-litre volume\u003c\/span\u003e\u003cspan\u003e is balanced for fast draining and reheating, ensuring your maintenance team can meet strict check-in windows.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone Sanitation:\u003c\/strong\u003e\u003cspan\u003e Included as standard to reduce chemical demand and maintain pristine water clarity, even under high bather loads.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Indestructible Nordic Permashell™ Construction\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDurability is the primary ROI factor for holiday park assets:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDeep-Pigmented HDPE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Shadow Shell colour is embedded throughout the material. It cannot delaminate, crack, or fade, and its textured \u003c\/span\u003e\u003cspan\u003enon-skid lavender finish\u003c\/span\u003e\u003cspan\u003e provides essential safety for guests.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePermawood™ Cabinet:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Charcoal cabinet is zero-maintenance and UV-stabilised, backed by a \u003c\/span\u003e\u003cspan\u003e10-year warranty\u003c\/span\u003e\u003cspan\u003e against the elements.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDTS™ Whirlpool Therapy:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eNordic’s exclusive system provides a whole-body \"circular massage\" that guests love, offering a point of difference from standard directional jet tubs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Integrated Guest Amenities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNorthern Lights LED Suite:\u003c\/strong\u003e\u003cspan\u003e Includes a multi-point interior system and backlit features to create a premium nighttime ambience, driving \"Instagrammable\" guest reviews.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAll-Weather Insulation:\u003c\/strong\u003e\u003cspan\u003e Fitted with standard foam plus a \u003c\/span\u003e\u003cspan\u003e2.5” Insulation Blanket\u003c\/span\u003e\u003cspan\u003e, specifically designed to keep running costs low in exposed coastal or highland park environments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafety Cover:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEvery unit is supplied with a high-density, tapered thermal cover to lock in heat and provide a secure barrier when the tub is not in use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eCove Retreat: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"133\"\u003e \u003ccol width=\"331\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Retreat \/ Hydropool Devon\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Adults (Bucket Seats + Bench)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e203cm x 177cm x 83cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e28 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Nordic Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,060 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.5 HP (BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone Generator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e180 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Requirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Cove Retreat is rated for a \u003c\/span\u003e\u003cspan\u003e2230V\/ 20A\u003c\/span\u003e\u003cspan\u003e supply. For holiday parks, we recommend a dedicated fused spur with an \u003c\/span\u003e\u003cspan\u003eIP65 45A rotary isolator switch\u003c\/span\u003e\u003cspan\u003e placed at least 2m from the tub. This allows for full performance of the heater even while the pump is on its high-speed setting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eGround Prep:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMust be sited on a level, weight-bearing base (min. 1,500kg load capacity).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-weight: bold;\" dir=\"ltr\"\u003e\u003cstrong\u003eWarranty for Business:\u003c\/strong\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eLifetime\u003c\/span\u003e\u003cspan\u003e on the Permashell™ Shell\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e10 Years\u003c\/span\u003e\u003cspan\u003e on the Permawood™ Cabinet\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e5 Years\u003c\/span\u003e\u003cspan\u003e on the Stainless Steel Heater\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e3 Years\u003c\/span\u003e\u003cspan\u003e on Electrical Components \u0026amp; No-Leak Guarantee\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003eSpecifications For Cove Retreat Hot Tub\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"133\"\u003e \u003ccol width=\"331\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Retreat \/ Hydropool Devon\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Adults (Bucket Seats + Bench)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e203cm x 177cm x 83cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e28 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Nordic Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,060 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.5 HP (BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone Generator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e180 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide: Cove Retreat\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Retreat | 5-Person Space-Saving Therapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Access Video:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Cove Retreat has a width of \u003c\/span\u003e\u003cspan\u003e177cm\u003c\/span\u003e\u003cspan\u003e and a length of \u003c\/span\u003e\u003cspan\u003e203cm\u003c\/span\u003e\u003cspan\u003e. While it is more compact than the Encore SE, we still require a walkthrough video from the kerbside to your installation base.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Metrics:\u003c\/strong\u003e\u003cspan\u003e With a depth of \u003c\/span\u003e\u003cspan\u003e83cm\u003c\/span\u003e\u003cspan\u003e, this tub is designed to pass through many standard side gates that larger square tubs cannot. Please note any tight corners or overhanging meters\/pipes in your video.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Limited Access? (Please Read)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eDue to its rectangular shape, the Retreat is often easier to manoeuvre on its side. However, if your path is narrower than \u003c\/span\u003e\u003cspan\u003e880mm\u003c\/span\u003e\u003cspan\u003e (83cm depth + 50mm buffer), a crane or hiab may be required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eResponsibility:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf a crane is needed, the customer must arrange this with a local provider. We can liaise with your chosen crane operator to ensure the lift timing matches our arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eYour Retreat is manufactured by \u003c\/span\u003e\u003cspan\u003eNordic Hot Tubs in Michigan, USA\u003c\/span\u003e\u003cspan\u003e. We prepare each unit with the \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e—a matte-finish HDPE shell that is virtually indestructible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePre-Delivery QC:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe verify the \u003c\/span\u003e\u003cspan\u003e28-jet configuration\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eintegrated Ozonator\u003c\/span\u003e\u003cspan\u003e to ensure your holiday-park-ready spa is 100% operational upon arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce your Retreat clears its final check, we will contact you to book an all-day delivery slot. Our team will call you roughly one hour before arrival to ensure you are ready for the installation.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e\u003cspan\u003e You must provide a level, solid base (concrete, paving, or reinforced decking).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eClearances:\u003c\/strong\u003e\u003cspan\u003e * \u003c\/span\u003e\u003cspan\u003eWidth:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e880mm\u003c\/span\u003e\u003cspan\u003e for side-entry transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHeight:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e2230mm\u003c\/span\u003e\u003cspan\u003e when the tub is on its side for transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWeight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eTotal filled weight is approximately \u003c\/span\u003e\u003cspan\u003e1,240kg\u003c\/span\u003e\u003cspan\u003e. Ensure your base is rated for this load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply (20 Amp Specification)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Retreat is engineered for performance. To ensure the heater stays on while you enjoy the high-speed jets, a dedicated supply is required.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Requirement:\u003c\/strong\u003e\u003cspan\u003e A \u003c\/span\u003e\u003cspan\u003e20 Amp \/ 230V\u003c\/span\u003e\u003cspan\u003e dedicated circuit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIsolator Switch:\u003c\/strong\u003e\u003cspan\u003e You must have a qualified electrician install an \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof rotary isolator\u003c\/span\u003e\u003cspan\u003e 2 to 3 metres from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCable Prep\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Ensure a \u003c\/span\u003e\u003cspan\u003e5-metre tail\u003c\/span\u003e\u003cspan\u003e of SWA cable is ready at the isolator for our team to make the final connection to the spa's control box.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertification:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll work must meet \u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water Supply \u0026amp; Drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEnsure a hose can reach the tub (Volume: \u003c\/span\u003e\u003cspan\u003e1,060 Litres\u003c\/span\u003e\u003cspan\u003e).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePosition the tub so the cabinet drain is accessible for your quarterly water changes.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, our team will offload the unit. Please inspect the \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003ePermawood™ Cabinet\u003c\/span\u003e\u003cspan\u003e immediately. Any issues must be noted within 24 hours.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \u0026amp; Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Professional Touch:\u003c\/strong\u003e\u003cspan\u003e We will position the tub, fit the entry steps, and install the \u003c\/span\u003e\u003cspan\u003einsulated hard cover\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFeature Walkthrough:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will demonstrate the \u003c\/span\u003e\u003cspan\u003eCove Backlit LED Waterfall\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eNorthern Lights™ LED system\u003c\/span\u003e\u003cspan\u003e, ensuring you know how to set the mood for your first soak.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDTS™ Whirlpool Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will test the \u003c\/span\u003e\u003cspan\u003e28-jet array\u003c\/span\u003e\u003cspan\u003e, specifically the \u003c\/span\u003e\u003cspan\u003eDual Therapy System,\u003c\/span\u003e\u003cspan\u003e which provides both targeted back massage and a high-volume whirlpool therapy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFill \u0026amp; Fire:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce filled, we verify the \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e is engaging.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Spa \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour Retreat is built to last. For support regarding the \u003c\/span\u003e\u003cspan\u003eSmart Life App\u003c\/span\u003e\u003cspan\u003e or water maintenance, our expert team is always available.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"132\"\u003e \u003ccol width=\"198\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Adults (Bench Style)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e28 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e203cm x 177cm x 83cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,060 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Cove Retreat\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 20 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eCove Retreat\u003c\/span\u003e\u003cspan\u003e is commissioned and heating is on the day of delivery, the following electrical specifications must be met. This work must be completed by a qualified electrician before our installation team arrives.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eImportant:\u003c\/span\u003e\u003cspan\u003e Our team will perform the final connection from your isolator to the spa. However, we cannot install the primary circuit, the breaker, or the rotary isolator itself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The Specification (The 20 Amp Standard)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Cove Retreat utilises a powerful 2-speed pump and a \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e. A dedicated 20 Amp supply ensures that your water temperature remains stable even when the hydrotherapy jets are running on high speed.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"344\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRequirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e20 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (To handle the 2-speed pump start-up)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e30mA RCD protection at the consumer unit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Customer Responsibilities: Site Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure your electrician has completed these three steps before the delivery date:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Rotary Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety, this must be located between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e away from the hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e Your electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core 4mm² or 6mm² SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRequired Length:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease leave \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator. Our team will route this through the Retreat's cabinet to the internal control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCertification\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Upon completion, your electrician should provide a \u003c\/span\u003e\u003cspan\u003eMinor Works Certificate\u003c\/span\u003e\u003cspan\u003e. Our team will need to verify that the supply is safe before connecting the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Why a Dedicated Circuit is Required\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Cove Retreat must not be connected to a standard household \"ring main\" or via an extension lead.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eContinuous Load\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e At peak performance, the Retreat draws more current than a standard 13A socket is designed to handle over long periods.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEfficiency:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA dedicated circuit prevents the breaker from tripping when the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e, heater, and high-speed jets are all active simultaneously.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Arrival Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf our team arrives and the electrical supply is not ready or does not meet these safety standards:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eWe will position the spa and install accessories (steps\/cover).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eWe will not make the electrical connection.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe spa will remain empty, and a second \"Commissioning Visit\" fee may be charged to return once the electrics are finalised.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eElectrician's Checklist (For your Contractor)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e Dedicated 20 Amp \/ 230V circuit installed.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eType C Breaker and 30mA RCD fitted.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e IP65 Rotary Isolator positioned 2-3m from the spa.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e5-metre SWA \"tail\" provided from the isolator for our team to connect.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e All work certified to BS 7671 \/ Part P regulations.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Cove Retreat\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Retreat | 5-Person Space-Saving Therapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that the compact footprint and specialised \u003c\/span\u003e\u003cspan\u003ePermashell™\u003c\/span\u003e\u003cspan\u003e finish of the Cove Retreat are managed with the highest professional standards during your installation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Site Assessment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Precision Path:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUpon arrival, our team will verify the transit route. Because the Retreat is \u003c\/span\u003e\u003cspan\u003e177cm wide\u003c\/span\u003e\u003cspan\u003e, it often allows for more flexible manoeuvring than larger square models. We use specialised upright dollies to navigate the unit to your prepared base with millimetre precision.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProperty Respect:\u003c\/strong\u003e\u003cspan\u003e We prioritise the protection of your home and garden. The \u003c\/span\u003e\u003cspan\u003eNordic Permawood™ Cabinet\u003c\/span\u003e\u003cspan\u003e is handled using professional-grade lifting equipment to ensure it is placed perfectly without any contact with the ground or surrounding structures.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Expert Positioning \u0026amp; Ergonomics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Calibration:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will check that your base is perfectly level. For a rectangular spa like the Retreat, a level surface is vital to ensure the \u003c\/span\u003e\u003cspan\u003eback-lit waterfall\u003c\/span\u003e\u003cspan\u003e flows evenly and the water level remains consistent across the seating bench.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStrategic Orientation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will help you decide on the best orientation for the \u003c\/span\u003e\u003cspan\u003e4-button Topside Control Pad\u003c\/span\u003e\u003cspan\u003e, ensuring it is easily accessible from your house and positioned to maximise your view while soaking.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Connection \u0026amp; Safety\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertified Integration:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur technicians will connect the Retreat to your pre-installed \u003c\/span\u003e\u003cspan\u003e20 Amp\u003c\/span\u003e\u003cspan\u003e supply. We handle the internal wiring into the control system, ensuring all connections are torque-tested and the entry points are weather-sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eComponent Check:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBefore energising the system, we perform a safety audit of the \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e connections to ensure everything is secure following transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Hydraulic Setup \u0026amp; The \"Deep-Prime\" Fill\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEliminating Air Locks:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe fill the Retreat's \u003c\/span\u003e\u003cspan\u003e1,060-litre\u003c\/span\u003e\u003cspan\u003e tank directly through the filter housing. This \"Deep-Prime\" method forces air out of the \u003c\/span\u003e\u003cspan\u003e28 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e and the heater manifold, preventing common startup errors and ensuring immediate performance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone Verification:\u003c\/strong\u003e\u003cspan\u003e We verify that the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozone system\u003c\/span\u003e\u003cspan\u003e is correctly primed and ready to begin sanitising your water from the moment the pump starts.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; Demonstration\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDTS™ System Activation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will activate the pump to test the \u003c\/span\u003e\u003cspan\u003eDual Therapy System (DTS™)\u003c\/span\u003e\u003cspan\u003e. We'll show you how to toggle between the targeted back-massage jets and the high-volume whirlpool therapy that Nordic spas are famous for.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAmbience Setup:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur team will demonstrate the \u003c\/span\u003e\u003cspan\u003eNorthern Lights™ LED system\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eBack-lit Waterfall\u003c\/span\u003e\u003cspan\u003e, helping you customise the lighting to suit your garden's aesthetic.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eUser Training:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will walk you through the control panel, showing you how to set your filtration cycles and lock the temperature for maximum efficiency.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003e6. Final Handover \u0026amp; Site Restoration\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eClean Site Guarantee:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe remove all transit packaging, protective wrap, and pallet materials. Your garden will be left clean and ready for you to enjoy your new spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eInitial Water Treatment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We will add the initial \"start-up\" chemicals and explain how the \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e texture makes the tub easier to maintain compared to standard smooth acrylics.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOur Installation Completion Checklist\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStructural Levelling:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eVerified for perfect water-line alignment.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydraulic Integrity:\u003c\/strong\u003e\u003cspan\u003e DTS™ system and all 28 jets tested at high speed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Safety:\u003c\/strong\u003e\u003cspan\u003e Connection to 20A supply verified and sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting \u0026amp; Water Features:\u003c\/strong\u003e\u003cspan\u003e Northern Lights and Waterfall tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDocumentation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUser manuals provided and basic operation explained.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Cove Retreat\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Retreat | 5-Person Space-Saving Therapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Cove Retreat is manufactured in Michigan, USA, by Nordic Hot Tubs—a brand synonymous with durability. Because the Retreat is built with a specialised HDPE shell and high-grade components, it carries a comprehensive warranty package designed for long-term peace of mind in both domestic and holiday park environments.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Tiered Warranty Coverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLimited Lifetime Permashell™ Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e *\u003c\/strong\u003e The \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e (HDPE) is guaranteed against water loss due to defects in material and workmanship for the lifetime of the original purchaser. This textured, non-skid surface is engineered to be virtually indestructible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e10-Year Permawood™ Cabinet Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e * \u003c\/strong\u003eThe \u003c\/span\u003e\u003cspan\u003eNordic Permawood™\u003c\/span\u003e\u003cspan\u003e cabinet is guaranteed against rot, corrosion, or fungal decay for a full decade, ensuring your spa looks as good in year ten as it did on day one.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Heater Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e *\u003c\/strong\u003e The \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e is protected for five years against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e3-Year Electrical Components Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e *\u003c\/strong\u003e Covers the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003e4-button topside control pad\u003c\/span\u003e\u003cspan\u003e, and the internal control system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e3-Year No-Leak Plumbing Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e * \u003c\/strong\u003eCovers all internal pipework and jet fittings against leaks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e1-Year Luxury Amenities:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e * \u003c\/strong\u003eCovers the \u003c\/span\u003e\u003cspan\u003eNorthern Lights™ LED system\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eBacklit Waterfall\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Conditions for Warranty Validation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your comprehensive protection remains active, the following standards must be adhered to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertified Connection:\u003c\/strong\u003e\u003cspan\u003e The warranty is valid only when the spa is connected to a dedicated \u003c\/span\u003e\u003cspan\u003e20 Amp\u003c\/span\u003e\u003cspan\u003e supply as specified in our Technical Brief. Damage resulting from incorrect voltage, power surges, or non-certified electrical work is excluded.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChemical Balance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWhile the \u003c\/span\u003e\u003cspan\u003ePermashell™\u003c\/span\u003e\u003cspan\u003e is highly resistant to staining and chemicals, the water must be kept within balanced parameters (pH 7.0–7.8). Excessive chemical use that causes corrosion to internal seals or the heater element may void the equipment tier.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFreeze Protection:\u003c\/strong\u003e\u003cspan\u003e If the spa is located in a cold climate and is not in use during winter, it must be either kept powered on (to utilise the automatic anti-frost logic) or professionally winterised. Damage caused by frozen water in the plumbing lines is not covered.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Care:\u003c\/strong\u003e\u003cspan\u003e The textured \"Lavant\" finish of your Nordic shell should be cleaned with approved non-abrasive cleaners. The use of household scourers or harsh solvents will void the shell's aesthetic guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e3. Claims \u0026amp; Technical Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDocumentation:\u003c\/strong\u003e\u003cspan\u003e Please retain your original purchase invoice. To initiate a support request, we require the spa's serial number (found on the ID plate) and a brief description of the issue.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccess Requirements:\u003c\/strong\u003e\u003cspan\u003e If the spa is built into decking or a gazebo, the owner must ensure the service panels remain accessible for our technicians. Our warranty covers the repair of the unit, but does not cover the cost of removing permanent landscaping to gain access.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWarranty Summary Checklist\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePermashell™:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eLimited Lifetime Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCabinetry:\u003c\/strong\u003e\u003cspan\u003e 10-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e5-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectronics \u0026amp; Pumps:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e3-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing (No-Leak):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e3-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Cove spas. Because these are specialised wellness products, often prepared or configured to order, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Special orders are prepared specifically to your requirements and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e Cove hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and, where applicable, configured to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for production or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once a special order has been confirmed for manufacture or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return of special orders or hot tubs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2018-cove-spas-manual.pdf?v=1785234161\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eCove Spas Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Cove Spas","offers":[{"title":"Default Title","offer_id":57836577292620,"sku":null,"price":7534.44,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/3_65.png?v=1785235774"},{"product_id":"cove-crown-ii-5-person-professional-round-holiday-park-hot-tub","title":"Cove Crown II | 5-Person Professional Round Holiday Park Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Crown II | 5-Person Professional Round Holiday Park Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eCove Crown II\u003c\/span\u003e\u003cspan\u003e is the 2026 definitive choice for holiday park operators seeking a classic, high-occupancy round spa that defies the wear and tear of rental life. Measuring \u003c\/span\u003e\u003cspan\u003e199cm in diameter\u003c\/span\u003e\u003cspan\u003e, this 5-person hot tub is a \"Business-Grade\" powerhouse manufactured by Nordic Hot Tubs in the USA. It is defined by its deep, unobstructed circular seating and the exclusive \u003c\/span\u003e\u003cspan\u003eDTS™ (Dual Therapy System)\u003c\/span\u003e\u003cspan\u003e, which provides a high-volume whirlpool effect that massages the entire body simultaneously—a feature residential-only spas simply cannot replicate.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBuilt with a \u003c\/span\u003e\u003cspan\u003eNordic Permashell™ HDPE\u003c\/span\u003e\u003cspan\u003e body, the Crown II is virtually indestructible. It resists chemicals, impacts, and UV damage, making it the highest ROI asset for parks that require fast guest turnarounds and long-term structural integrity.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Crown II is the 2026 Holiday Park Benchmark:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The \"Indestructible\" Commercial Build\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the high-traffic holiday let sector, search longevity is the primary search intent. The Crown II delivers:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNordic Permashell™ HDPE:\u003c\/strong\u003e\u003cspan\u003e Unlike acrylic, this high-density material won't crack or delaminate. The \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e pigment is deep-embedded, and the textured \u003c\/span\u003e\u003cspan\u003enon-skid lavender finish\u003c\/span\u003e\u003cspan\u003e provides a critical safety layer for guests.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePermawood™ Cabinet:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Charcoal cabinet is maintenance-free and designed to withstand the harshest UK coastal or highland climates, backed by a \u003c\/span\u003e\u003cspan\u003e10-year warranty\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHSG282 Ready:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe intuitive 4-button topside control is robust and \"guest-proof,\" allowing operators to maintain strict filtration and heat settings without accidental interference.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Superior Hydrotherapy \u0026amp; DTS™ Whirlpool\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Crown II offers a unique \"circular soak\" that sets your holiday accommodation apart:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDual Therapy System (DTS™):\u003c\/strong\u003e\u003cspan\u003e Combines 21 targeted hydrotherapy jets with a high-volume whirlpool flow. This creates a \"total body immersion\" effect that is gentler yet more effective than standard directional jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDeep Soak Ergonomics:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAt 89cm deep, it offers one of the most immersive soaks in its class, ensuring all 5 guests are comfortably submerged even in winter temperatures.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Ozone:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eStandard-fit ozone sanitation reduces chemical consumption by up to 35%, ensuring water remains pristine for back-to-back bookings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Operational Efficiency \u0026amp; Amenities\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCommercial Insulation Suite:\u003c\/strong\u003e\u003cspan\u003e Featuring standard foam plus a \u003c\/span\u003e\u003cspan\u003e2.5” Insulation Blanket\u003c\/span\u003e\u003cspan\u003e, the Crown II is optimised for low-cost 24\/7 heating in outdoor park environments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMood Lighting Package:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCreates a premium nighttime ambience that enhances guest satisfaction and drives positive social media reviews.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2kW Stainless Steel Heater:\u003c\/strong\u003e\u003cspan\u003e Engineered for reliability and rapid recovery times between guest sessions.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Crown II: Technical Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"136\"\u003e \u003ccol width=\"347\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Crown II \/ Hydropool Bristol\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShape \/ Seating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRound \/ 5 Adults (All-Seated)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e199cm (Diameter) x 89cm (Height)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Nordic Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,064 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eJet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e21 Hydrotherapy Jets with DTS™ Whirlpool\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.0 HP (BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Load\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amps (Hardwired Recommended)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e152 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone Generator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Requirement:\u003c\/strong\u003e\u003cspan\u003e The Crown II is rated for a \u003c\/span\u003e\u003cspan\u003e230V \/ 16A\u003c\/span\u003e\u003cspan\u003e supply. This \"Efficient-Amp\" profile is ideal for holiday parks where multiple tubs are connected to a shared local grid.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eGround Prep:\u003c\/strong\u003e\u003cspan\u003e Must be sited on a level, reinforced base capable of supporting the full weight of approximately \u003c\/span\u003e\u003cspan\u003e1,250kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eBusiness-Class Warranties\u003c\/strong\u003e:\u003c\/span\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eLimited Lifetime\u003c\/span\u003e\u003cspan\u003e on the Permashell™ Shell\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e10 Years\u003c\/span\u003e\u003cspan\u003e on the Permawood™ Cabinet\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e5 Years\u003c\/span\u003e\u003cspan\u003e on the Heater\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e3 Years\u003c\/span\u003e\u003cspan\u003e on Electrical \u0026amp; No-Leak Guarantee\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecification\u003c\/h5\u003e\n\u003ch2\u003eCove Crown II Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"136\"\u003e \u003ccol width=\"347\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Crown II \/ Hydropool Bristol\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShape \/ Seating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRound \/ 5 Adults (All-Seated)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e199cm (Diameter) x 89cm (Height)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Nordic Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,064 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eJet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e21 Hydrotherapy Jets with DTS™ Whirlpool\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 2.0 HP (BHP) 2-Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Load\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amps (Hardwired Recommended)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e152 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone Generator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide: Cove Crown II\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Crown II | 5-Person Deep-Soak Circular Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Access Video:\u003c\/strong\u003e\u003cspan\u003e The Crown II is a \u003c\/span\u003e\u003cspan\u003e199cm diameter\u003c\/span\u003e\u003cspan\u003e circular spa. Because it is a rigid, round unit, we require a video showing the route from the kerbside to the base.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Metrics:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWith a height of \u003c\/span\u003e\u003cspan\u003e89cm\u003c\/span\u003e\u003cspan\u003e, this tub is exceptionally deep. We need to see any height-restricted gates or archways. Once reviewed, we will issue your final order confirmation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. What To Do If Access Is Limited\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRound tubs can be tricky on tight corners. If your access path is narrower than \u003c\/span\u003e\u003cspan\u003e940mm\u003c\/span\u003e\u003cspan\u003e (89cm depth + 50mm buffer), or if there are sharp 90-degree turns, a crane may be required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eResponsibility:\u003c\/strong\u003e\u003cspan\u003e If a crane is deemed necessary, you will need to organise this with a local provider. We will coordinate our arrival to match their lifting schedule.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Manufacture \u0026amp; Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eYour Crown II features the \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e—a textured, non-skid HDPE surface that is virtually indestructible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eQuality Control:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEach unit is bench-tested in the USA to ensure the \u003c\/span\u003e\u003cspan\u003e21 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e meet Nordic’s stringent \"Holiday Park\" durability standards before being shipped to our centre.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce ready, we will book an all-day installation slot. Expect a call roughly one hour before our team pulls up to your property.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Base:\u003c\/strong\u003e\u003cspan\u003e A level, reinforced concrete pad or structural decking is required to support the \u003c\/span\u003e\u003cspan\u003e1,216kg\u003c\/span\u003e\u003cspan\u003e filled weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccess Routes:\u003c\/strong\u003e\u003cspan\u003e * \u003c\/span\u003e\u003cspan\u003ePathway Width:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e940mm\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeight Clearance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e2190mm\u003c\/span\u003e\u003cspan\u003e (199cm width + 200mm buffer) when the tub is on its side for transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Electrical Supply (16 Amp \/ 20 Amp)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Crown II runs on a \u003c\/span\u003e\u003cspan\u003e16 Amp \/ 20 Amp dedicated supply\u003c\/span\u003e\u003cspan\u003e. This ensures the heater doesn't shut off when you turn the jets on high.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRequirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA dedicated 230V feed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIsolator:\u003c\/strong\u003e\u003cspan\u003e A qualified electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65 waterproof rotary isolator\u003c\/span\u003e\u003cspan\u003e 2 to 3 metres from the tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTail Cable:\u003c\/strong\u003e\u003cspan\u003e Please have a \u003c\/span\u003e\u003cspan\u003e5-metre SWA cable \"tail\"\u003c\/span\u003e\u003cspan\u003e ready at the isolator for our team to make the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Water Supply \u0026amp; Drainage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eYou will need a standard garden hose to fill the \u003c\/span\u003e\u003cspan\u003e1,064-litre\u003c\/span\u003e\u003cspan\u003e volume.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eEnsure the area has adequate drainage for future water changes.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e8. Delivery \u0026amp; Inspection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon arrival, we will offload the unit. Please inspect the \u003c\/span\u003e\u003cspan\u003eShadow Shell\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eCharcoal Cabinet\u003c\/span\u003e\u003cspan\u003e immediately. As a \"Service-First\" provider, we ensure the tub is placed without incident, but a 24-hour window is provided for reporting any transit-related marks.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e9. Installation \u0026amp; Setup\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003ePositioning:\u003c\/span\u003e\u003cspan\u003e Our two-person team will position the tub and install your \u003c\/span\u003e\u003cspan\u003einsulated cover\u003c\/span\u003e\u003cspan\u003e and entry steps.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe DTS™ Demo:\u003c\/strong\u003e\u003cspan\u003e We will walk you through the \u003c\/span\u003e\u003cspan\u003eDual Therapy System (DTS™)\u003c\/span\u003e\u003cspan\u003e, showing you how the Crown II creates its signature \"high-volume whirlpool\" massage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe test the \u003c\/span\u003e\u003cspan\u003eMood Lighting Package\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e to ensure everything is perfect. We do not wait for the tub to fill, but we verify all electrical components are live.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e11. Enjoy Your Hot Tub\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWith the \u003c\/span\u003e\u003cspan\u003eLimited Lifetime Shell Warranty\u003c\/span\u003e\u003cspan\u003e, you are set for years of worry-free soaking.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"132\"\u003e \u003ccol width=\"283\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Adults (Open Circular Seating)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e21 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e199cm Diameter x 89cm Deep\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHero Feature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDeep-Soak DTS™ Whirlpool Therapy\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,064 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Cove Crown II\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 16 Amp \/ 20 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eCove Crown II\u003c\/span\u003e\u003cspan\u003e is commissioned on the day of delivery, a compatible and certified electrical supply must be ready for us to connect to.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIMPORTANT: PROPERTY REQUIREMENTS VARY.\u003c\/span\u003e\u003cspan\u003e Electrical infrastructure differs from home to home. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to conduct a site-specific assessment of your property’s consumer unit and load capacity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Our Responsibility vs Your Responsibility\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIt is essential to understand the boundaries of our service to avoid delays on delivery day:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe are professional spa technicians. We are responsible for the physical positioning of the tub and the final connection from your provided isolator switch to the spa’s internal control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eYOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou are responsible for the installation of the appropriate electrical supply. \u003c\/span\u003e\u003cspan\u003eWe are not qualified or insured to install domestic wiring, circuit breakers, or rotary isolator switches.\u003c\/span\u003e\u003cspan\u003e This work must be completed and tested by your electrician prior to our arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. The Specification (Performance Standard)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Crown II requires a dedicated supply to ensure the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003ehigh-speed pump\u003c\/span\u003e\u003cspan\u003e can operate simultaneously.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"398\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRequirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp or 20 Amp Dedicated Circuit (Site dependent)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (To handle pump start-up surges)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Installation Mandatory Requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRotary Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof rotary isolator\u003c\/span\u003e\u003cspan\u003e located between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e from the hot tub. This is a legal safety requirement.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe \"Tail\" Cable:\u003c\/span\u003e\u003cspan\u003e A length of \u003c\/span\u003e\u003cspan\u003e3-core SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e must be connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eLength:\u003c\/span\u003e\u003cspan\u003e Ensure your electrician leaves at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator. Our team will route this to the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNo Extension Leads:\u003c\/strong\u003e\u003cspan\u003e Under no circumstances can this spa be powered via an extension lead or a standard 13A household socket. Doing so is a fire risk and will void your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Failure to Prepare\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf our delivery team arrives and the electrical supply is not present, is incorrectly rated, or has not been installed by a qualified professional:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWe will not make the electrical connection.\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWe will position the tub and install accessories, but we cannot test or commission the system.\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eReturn Visit Fees\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A \"Return to Commission\" fee will apply for a second visit once you have corrected the electrical supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Cove Crown II\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Crown II | 5-Person Deep-Soak Circular Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that the classic circular geometry and the deep-profile chassis of the Cove Crown II are handled with the highest level of professional care during your installation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Site Assessment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Round-Tub\" Manoeuvre:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUpon arrival, our team will verify the delivery route. Because the Crown II is a \u003c\/span\u003e\u003cspan\u003e199cm diameter\u003c\/span\u003e\u003cspan\u003e circular unit, it requires specific handling on our upright spa dollies. We ensure the unit is balanced perfectly to navigate your path to the installation base.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProperty Protection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe prioritise the integrity of your garden. The \u003c\/span\u003e\u003cspan\u003eNordic Permawood™ Cabinet\u003c\/span\u003e\u003cspan\u003e is moved using specialised equipment to ensure the tub is positioned exactly as requested without any stress to the cabinet or shell.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Precision Placement \u0026amp; Depth Alignment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Validation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will verify your base is level. Because the Crown II is one of the deepest tubs in its class (\u003c\/span\u003e\u003cspan\u003e89cm\u003c\/span\u003e\u003cspan\u003e), a perfectly level foundation is essential for the \u003c\/span\u003e\u003cspan\u003eDTS™ Whirlpool\u003c\/span\u003e\u003cspan\u003e action to create a uniform, circular vortex.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOptimal Orientation:\u003c\/strong\u003e\u003cspan\u003e We will consult with you on the best placement for the \u003c\/span\u003e\u003cspan\u003e4-button Topside Control Pad\u003c\/span\u003e\u003cspan\u003e. We recommend orienting the controls to be easily accessible from your primary garden path or house exit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Connection \u0026amp; Commissioning\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafe Integration:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur technicians will connect the spa to your pre-installed, certified \u003c\/span\u003e\u003cspan\u003e16 Amp \/ 20 Amp\u003c\/span\u003e\u003cspan\u003e supply. We handle the final internal wiring into the control pack, ensuring all connections are tightened to manufacturer specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafety Audit:\u003c\/strong\u003e\u003cspan\u003e Before energising the system, we perform a multi-point safety check on the \u003c\/span\u003e\u003cspan\u003e2kW stainless steel heater\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003ehigh-flow pump\u003c\/span\u003e\u003cspan\u003e to ensure they are ready for immediate use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Hydraulic Setup \u0026amp; The \"Vortex\" Fill\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir-Lock Prevention:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eTo ensure your first soak is seamless, we fill the Crown II directly through the \u003c\/span\u003e\u003cspan\u003efilter housing\u003c\/span\u003e\u003cspan\u003e. This forces air out of the \u003c\/span\u003e\u003cspan\u003e21 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e, ensuring the pump primes instantly without \"air-lock\" errors.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone Priming:\u003c\/strong\u003e\u003cspan\u003e We verify that the integrated \u003c\/span\u003e\u003cspan\u003eOzone system\u003c\/span\u003e\u003cspan\u003e is active, ensuring your 1,064 litres of water begin the purification process from the moment the power is switched on.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; Feature Walkthrough\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDTS™ Whirlpool Demo:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will activate the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e to demonstrate the \u003c\/span\u003e\u003cspan\u003eDual Therapy System\u003c\/span\u003e\u003cspan\u003e. We’ll show you how to adjust the jets to switch from targeted back therapy to the famous Nordic high-volume whirlpool \"vortex.\"\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMood Lighting Demo:\u003c\/strong\u003e\u003cspan\u003e Our team will walk you through the \u003c\/span\u003e\u003cspan\u003eMood Lighting Package\u003c\/span\u003e\u003cspan\u003e, showing you how to cycle through colours to enhance your evening soak.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl Briefing:\u003c\/strong\u003e\u003cspan\u003e We will guide you through the digital topside panel, setting your filtration cycles and showing you how to lock in your preferred temperature.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Final Handover \u0026amp; Site Restoration\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eZero-Waste Policy:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur team will remove and take away all transit packaging, pallets, and protective wrapping. We leave your site clean, tidy, and ready for use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChemical Start-up:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will perform the initial \"Shock\" treatment of the water and provide a basic briefing on maintaining the \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e texture to keep it looking brand new.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Precision Levelling:\u003c\/strong\u003e\u003cspan\u003e Verified for an even water line and whirlpool flow.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e \u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003eHydraulic Integrity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e All 21 jets and DTS™ valves tested at high speed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Electrical Safety:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eConnection to 16\/20A supply verified and weather-sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Mood Lighting:\u003c\/strong\u003e\u003cspan\u003e Verified and demonstrated to the customer.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Cleanliness:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll packaging and transit materials removed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Cove Crown II\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Crown II | 10-Year Structural \u0026amp; 3-Year Equipment Guarantee\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Cove Crown II is engineered by Nordic Hot Tubs to withstand the rigours of both family use and high-traffic holiday park environments. Built in the USA with a focus on structural integrity over complex electronics, it offers one of the most reliable warranty profiles in the industry.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Tiered Warranty Coverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLimited Lifetime Permashell™ Warranty:\u003c\/strong\u003e\u003cspan\u003e * The \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e (HDPE) is guaranteed against water loss due to defects in material and workmanship for the lifetime of the original purchaser. This material is designed to never peel, crack, or delaminate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e10-Year Permawood™ Cabinet Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* The \u003c\/span\u003e\u003cspan\u003eCharcoal Permawood™\u003c\/span\u003e\u003cspan\u003e cabinet is guaranteed against structural failure, rot, or decay for 10 years. (Note: Natural weathering of the cosmetic finish is a normal characteristic and not a warrantable defect.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Heater Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* The \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e is protected for five years against manufacturing malfunctions.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e3-Year Electrical Components Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* Covers the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etopside control pad\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003einternal control system\u003c\/span\u003e\u003cspan\u003e against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e3-Year No-Leak Plumbing Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* Specifically covers leaks from internal pipework, wall fittings, and bonded joints.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e1-Year Luxury Amenities:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* Covers the \u003c\/span\u003e\u003cspan\u003eMood Lighting Package\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Electrical Mandatory Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe validity of your warranty is strictly dependent on the following electrical conditions:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Installation Required:\u003c\/strong\u003e\u003cspan\u003e Property requirements and domestic wiring vary significantly across the UK. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, Part P-registered electrician to assess your home’s specific load capacity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOur Responsibility Boundary:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe are professional spa technicians, not domestic electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or verifying the safety of your home's primary electrical supply.\u003c\/span\u003e\u003cspan\u003e Our role is strictly limited to connecting the spa to your provided, pre-tested isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCircuit Integrity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe warranty is void if the spa is connected to an insufficient supply (e.g., a 13A socket for a 16A\/20A requirement) or via an extension lead. Any damage to the control board or pumps caused by \"voltage drop\" or incorrect wiring at the consumer unit is excluded from coverage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Owner Maintenance \u0026amp; Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo maintain your 10-year protection, ensure the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater Chemistry:\u003c\/strong\u003e\u003cspan\u003e While the HDPE shell is incredibly tough, your internal pump seals and heater element are susceptible to damage from acidic water. Maintain a pH between 7.2 and 7.6 to protect your 3-year equipment warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWinterisation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf the spa is not kept powered on during winter, it must be professionally drained and cleared of water. Freeze damage to plumbing or manifolds is not covered under the 3-year \"No-Leak\" guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccess for Service:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eShould a warranty repair be required, the owner must provide clear access to the service panels. We are not responsible for the costs of removing decking or gazebos to reach internal components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Summary Checklist\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePermashell™:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eLimited Lifetime Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePermawood™ Cabinet:\u003c\/strong\u003e\u003cspan\u003e 10-Year Structural Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater Element:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e5-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePumps \u0026amp; Electronics:\u003c\/strong\u003e\u003cspan\u003e 3-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing Seals:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e3-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Cove spas. Because these are specialised wellness products, often prepared or configured to order, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Special orders are prepared specifically to your requirements and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e Cove hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and, where applicable, configured to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for production or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once a special order has been confirmed for manufacture or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return of special orders or hot tubs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Cove-Spas-User-Manual.pdf?v=1785237500\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eCove Spas User Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Cove Spas","offers":[{"title":"Default Title","offer_id":57836601868620,"sku":null,"price":7340.88,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/CoveCrownII5-PersonProfessionalRoundHolidayParkHotTub4watermark.jpg?v=1784711960"},{"product_id":"cove-impulse-4-person-hsg282-compliant-holiday-park-hot-tub","title":"Cove Impulse | 4-Person HSG282 Compliant Holiday Park Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Impulse | 4-Person HSG282 Compliant Holiday Park Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eCove Impulse\u003c\/span\u003e\u003cspan\u003e is the 2026 benchmark for high-occupancy, small-footprint holiday rentals. Engineered by Nordic Hot Tubs (USA), this \u003c\/span\u003e\u003cspan\u003e199cm round spa\u003c\/span\u003e\u003cspan\u003e is designed specifically to meet the rigorous demands of the \u003c\/span\u003e\u003cspan\u003eHSG282 commercial guidelines\u003c\/span\u003e\u003cspan\u003e. While residential spas focus on \"gadgets,\" the Impulse focuses on \u003c\/span\u003e\u003cspan\u003eturnaround speed\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eindestructibility\u003c\/span\u003e\u003cspan\u003e. Its barrier-free circular seating allows for maximum guest flexibility, while the \u003c\/span\u003e\u003cspan\u003e1,004-litre volume\u003c\/span\u003e\u003cspan\u003e ensures the fastest heat-up and drain times in its class.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eConstructed with the legendary \u003c\/span\u003e\u003cspan\u003eNordic Permashell™ HDPE\u003c\/span\u003e\u003cspan\u003e, the Impulse is immune to the cracking, fading, and delamination common in acrylic tubs. With a \u003c\/span\u003e\u003cspan\u003e16A electrical profile\u003c\/span\u003e\u003cspan\u003e and integrated \u003c\/span\u003e\u003cspan\u003eOzone purification\u003c\/span\u003e\u003cspan\u003e, it is the highest ROI asset for holiday park owners looking for a \"set and forget\" thermal solution.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Impulse is the 2026 Choice for Holiday Properties:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. HSG282 Compliance \u0026amp; Professional Sanitation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor 2026 rental properties, compliance is the ultimate trust signal. The Impulse is built for the professional operator:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBusiness-Grade Filtration:\u003c\/strong\u003e\u003cspan\u003e Designed to meet bather-load requirements for commercial use, ensuring water remains safe and crystal clear throughout a guest's stay.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Ozone:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIncluded as standard to neutralize contaminants, reducing chemical consumption and protecting your guests.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTamper-Proof Controls:\u003c\/strong\u003e\u003cspan\u003e The 4-button topside LED is intuitive for guests but allows managers to lock in filtration cycles and temperature limits to prevent unauthorized energy spikes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. \"Industrial-Grade\" Permashell™ Durability\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn a rental environment, equipment takes a beating. The Impulse is built like a tank:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHDPE Permashell™:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Shadow Shell color is embedded through the entire material. It cannot be scratched off or damaged by heavy chemical dosing. The \u003c\/span\u003e\u003cspan\u003enon-skid lavant finish\u003c\/span\u003e\u003cspan\u003e provides a critical safety layer for guests entering and exiting the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePermawood™ Cabinet:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Charcoal cabinet is zero-maintenance and UV-resistant, backed by a \u003c\/span\u003e\u003cspan\u003e10-year warranty\u003c\/span\u003e\u003cspan\u003e against fading or rotting in coastal or woodland settings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBarrier-Free Seating:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eNo loungers means no wasted space. All 4 guests can sit comfortably, making it the most social compact spa on the market.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Operational ROI \u0026amp; Thermal Efficiency\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLow Running Costs:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEquipped with standard foam plus a \u003c\/span\u003e\u003cspan\u003e2.5” Insulation Blanket\u003c\/span\u003e\u003cspan\u003e, the Impulse is optimized for 24\/7 heat retention, keeping holiday let overheads to a minimum.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2kW Stainless Steel Heater:\u003c\/strong\u003e\u003cspan\u003e Engineered for rapid thermal recovery, vital for meeting the 4:00 PM check-in window after a morning water change.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCompact Footprint:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAt just 199cm wide and 79cm high, it fits through standard side gates and onto small decking areas without requiring a crane.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Impulse: Technical Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"162\"\u003e \u003ccol width=\"331\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Impulse \/ Hydropool Devon\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e4 Adults (Barrier-Free Circular Seating)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e199cm (Diameter) x 79cm (Height)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCommercial Status\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHSG282 Compliant Ready\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Nordic Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,004 Litres (Fast Turnaround)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eJet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e14 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Load\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amps (Hardwired Recommended)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone Generator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e129 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eElectrical Requirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Cove Impulse operates on a \u003c\/span\u003e\u003cspan\u003e230v \/ 16A\u003c\/span\u003e\u003cspan\u003e supply. We recommend a dedicated fused spur with an \u003c\/span\u003e\u003cspan\u003eIP65 45A rotary isolator switch\u003c\/span\u003e\u003cspan\u003e to ensure consistent performance during winter months.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eSite Access:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAt 79cm high, this is one of the few professional spas that can often be wheeled through a standard domestic doorway or narrow side passage.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eCommercial Warranties:\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eLimited Lifetime\u003c\/span\u003e\u003cspan\u003e on the Permashell™ Shell\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e10 Years\u003c\/span\u003e\u003cspan\u003e on the Permawood™ Cabinet\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e5 Years\u003c\/span\u003e\u003cspan\u003e on the Heater\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e3 Years\u003c\/span\u003e\u003cspan\u003e on Electrical Components \u0026amp; No-Leak Guarantee\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003eCove Impulse Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"162\"\u003e \u003ccol width=\"331\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCove Impulse \/ Hydropool Devon\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e4 Adults (Barrier-Free Circular Seating)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e199cm (Diameter) x 79cm (Height)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCommercial Status\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHSG282 Compliant Ready\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShadow Shell HDPE Nordic Permashell™\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,004 Litres (Fast Turnaround)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eJet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e14 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Load\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amps (Hardwired Recommended)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozone Generator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e129 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide: Cove Impulse\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Impulse | 4-Person \"Holiday Park\" Specialist Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Access Video:\u003c\/strong\u003e\u003cspan\u003e The Impulse is a circular spa with a \u003c\/span\u003e\u003cspan\u003e199cm diameter\u003c\/span\u003e\u003cspan\u003e. Its major advantage is its low profile; at just \u003c\/span\u003e\u003cspan\u003e79cm high\u003c\/span\u003e\u003cspan\u003e, it is the easiest model in our range to fit through standard gates. We require a video walk-through from the kerb to the base so we can plan the perfect route for your delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Metrics:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBecause it is under 80cm high, it can often be moved on its side through routes that would be impossible for larger tubs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Limited Access?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePathway Width:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMinimum \u003c\/span\u003e\u003cspan\u003e840mm\u003c\/span\u003e\u003cspan\u003e (79cm depth + 50mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCornering:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWhile it’s slim, it is still nearly 2 metres long when on its side. We will check your video for \"pinch points\" where the length might struggle with 90-degree corners.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNordic Permashell™:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThis tub features a textured, high-impact HDPE shell. Unlike acrylic, it doesn't show fingerprints and is resistant to the heavier chemical usage often found in rental environments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHSG282 Ready:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe verify that the \u003c\/span\u003e\u003cspan\u003eintegrated Ozonator\u003c\/span\u003e\u003cspan\u003e and filtration cycles are configured to meet the rigorous health and safety standards required for commercial holiday let use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Proactive Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe know that clear communication is essential for a smooth installation. We don't just \"show up\"—we keep you informed every step of the way:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Journey\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Once your order is processed, our logistics team will provide regular updates as your spa moves through our final quality control and wet-testing phase.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Booking:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will contact you well in advance to agree on a delivery date that works for your schedule.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOn the Day:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOn your scheduled installation day, our team will give you a \u003c\/span\u003e\u003cspan\u003epersonal courtesy call one hour before arrival\u003c\/span\u003e\u003cspan\u003e. This allows you to make any final arrangements and ensures you aren't stuck waiting around all day.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Base:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eRequires a level, solid foundation (concrete or structural decking).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWeight Factors:\u003c\/strong\u003e\u003cspan\u003e Filled weight is approximately \u003c\/span\u003e\u003cspan\u003e1,133kg\u003c\/span\u003e\u003cspan\u003e. Ensure your base is rated for \"Commercial Load\" if being used in a holiday park setting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight for Transit:\u003c\/strong\u003e\u003cspan\u003e Ensure you have \u003c\/span\u003e\u003cspan\u003e2190mm\u003c\/span\u003e\u003cspan\u003e vertical clearance (199cm diameter + 200mm for the dolly) if we are moving the tub on its side.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply (16 Amp)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Impulse is a hardwired unit designed for consistent heating.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRequirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA dedicated \u003c\/span\u003e\u003cspan\u003e16 Amp\u003c\/span\u003e\u003cspan\u003e supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Consultation:\u003c\/strong\u003e\u003cspan\u003e Property wiring varies. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified electrician to assess your consumer unit and run the appropriate feed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAn \u003c\/span\u003e\u003cspan\u003eIP65 rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed 2-3m from the spa with a \u003c\/span\u003e\u003cspan\u003e5m SWA cable tail\u003c\/span\u003e\u003cspan\u003e ready for our technicians.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water \u0026amp; Drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eFilling requires a standard garden hose (Volume: \u003c\/span\u003e\u003cspan\u003e1,004 Litres\u003c\/span\u003e\u003cspan\u003e).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFor Holiday Lets, ensure your drainage can handle the \"fast-drain\" requirements for quick guest turnovers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery, Installation \u0026amp; Handover\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Positioning:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe place the tub and install the \u003c\/span\u003e\u003cspan\u003e2.5” high-insulation blanket\u003c\/span\u003e\u003cspan\u003e and hard cover.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDTS™ Whirlpool Demo:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe’ll show you how the 14 hydrotherapy jets create the signature \u003c\/span\u003e\u003cspan\u003eDual Therapy System\u003c\/span\u003e\u003cspan\u003e vortex.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e We verify the Footwell LED system is operational—perfect for safe entry and exit in low-light environments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"108\"\u003e \u003ccol width=\"228\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e4 Adults (Barrier-Free)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e199cm Diameter x 79cm High\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp Dedicated Feed\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCompliance\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFully HSG282 Compliant\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeight Dry\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e129kg (Ultra-Portable)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Cove Impulse\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 16 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eCove Impulse\u003c\/span\u003e\u003cspan\u003e is ready for its first soak (or first guest) on delivery day, a certified electrical supply must be installed prior to our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIMPORTANT: PROPERTY REQUIREMENTS VARY.\u003c\/span\u003e\u003cspan\u003e Domestic and commercial wiring standards differ across the UK. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to conduct a site-specific assessment of your property’s load capacity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Responsibility \u0026amp; Boundaries\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure total transparency, please note the division of responsibility:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe are professional spa technicians. We handle the physical placement of the spa and the final connection from your pre-installed isolator to the spa's internal control system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eYOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou are responsible for the provision of the electrical supply. \u003c\/span\u003e\u003cspan\u003eWe are not domestic electricians and are not qualified or insured to install house wiring, breakers, or isolators.\u003c\/span\u003e\u003cspan\u003e This infrastructure must be completed and tested by your electrician before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. The Specification (16 Amp Performance)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Impulse is a high-performance, hardwired spa. Unlike lower-powered \"Plug \u0026amp; Play\" models, the 16 Amp supply ensures the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e remains active even when the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e is on high, which is essential for maintaining temperature in rental environments.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"372\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRequirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (To manage the high-torque pump startup)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the source\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Installation Mandatory Requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRotary Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety compliance, this must be positioned between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRequired Length:\u003c\/span\u003e\u003cspan\u003e Please leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator location. Our team will route this through the Impulse cabinet for the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProhibition of Extensions:\u003c\/strong\u003e\u003cspan\u003e This spa must \u003c\/span\u003e\u003cspan\u003enever\u003c\/span\u003e\u003cspan\u003e be connected via an extension lead or a standard 13A socket. This is a significant fire risk and will immediately void your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Arrival Readiness\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur delivery team is on a strict schedule to ensure all customers receive their \"one hour before arrival\" call and a professional setup. If we arrive and the electrical supply is not ready or is unsafe:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eWe will not make the electrical connection.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003eThe spa will be left empty and cannot be commissioned or tested.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eA \u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003eReturn Visit\u003c\/strong\u003e Fee\u003c\/span\u003e\u003cspan\u003e will be charged to come back and complete the connection once your electrician has rectified the supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Cove Impulse\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Impulse | 4-Person \"Holiday Park\" Specialist Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that the \u003c\/span\u003e\u003cspan\u003eCove Impulse\u003c\/span\u003e\u003cspan\u003e—our primary HSG282-compliant solution—is commissioned to the rigorous standards required for commercial holiday lets and premium residential use.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Communication\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Final Countdown:\u003c\/strong\u003e\u003cspan\u003e As promised, our team will call you \u003c\/span\u003e\u003cspan\u003eone hour before arrival\u003c\/span\u003e\u003cspan\u003e to confirm we are on schedule. This follows our commitment to keep you updated throughout the transit and preparation phase.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccess Mastery:\u003c\/strong\u003e\u003cspan\u003e The Impulse is remarkably agile. At \u003c\/span\u003e\u003cspan\u003e79cm high\u003c\/span\u003e\u003cspan\u003e, it is our most \"gate-friendly\" spa. We use specialized slimline dollies to navigate side passages, ensuring a smooth transition from our vehicle to your base.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Precision Placement for Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Evaluation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe verify your base is level and structurally sound. For Holiday Let compliance (\u003c\/span\u003e\u003cspan\u003eHSG282\u003c\/span\u003e\u003cspan\u003e), the spa must be perfectly level to ensure accurate water displacement and effective surface skimming—key for bather safety.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOrientation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will consult with you on the best placement for the \u003c\/span\u003e\u003cspan\u003e4-button Topside Control Pad\u003c\/span\u003e\u003cspan\u003e. For rental properties, we recommend positioning the controls where they are easily visible to guests but sheltered from high-traffic \"splash zones.\"\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Connection \u0026amp; Commercial Safety\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHardwired Integration:\u003c\/strong\u003e\u003cspan\u003e Our technicians will connect the spa to your pre-installed \u003c\/span\u003e\u003cspan\u003e16 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply. We ensure all internal seals are checked and the wiring is secured into the Balboa\/Gecko control system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHSG282 Logic:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe verify that the pump and heater configuration is set to maintain the continuous filtration and temperature standards required for commercial guests.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Hydraulic Setup \u0026amp; \"Fast-Prime\" Filling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir-Lock Elimination:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe fill the \u003c\/span\u003e\u003cspan\u003e1,004-litre\u003c\/span\u003e\u003cspan\u003e Impulse through the filter housing to prime the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e2kW stainless steel heater\u003c\/span\u003e\u003cspan\u003e. This prevents \"Dry-Fire\" or \"FLO\" errors upon startup.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone Sanitization:\u003c\/strong\u003e\u003cspan\u003e We confirm the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e is functional. This is a critical component for reducing chemical demand, especially in high-turnover rental environments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; Feature Briefing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDTS™ Whirlpool Test\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We activate the \u003c\/span\u003e\u003cspan\u003e14 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e to verify the \u003c\/span\u003e\u003cspan\u003eDual Therapy System\u003c\/span\u003e\u003cspan\u003e is creating the necessary whirlpool vortex.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting Audit:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe test the \u003c\/span\u003e\u003cspan\u003eFootwell LED\u003c\/span\u003e\u003cspan\u003e, ensuring it provides safe illumination for night-time use—a key safety feature for guest-occupied properties.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOwner\/Landlord Handover:\u003c\/strong\u003e\u003cspan\u003e We walk you through the control panel, explaining how to lock the temperature and set the filtration cycles to meet health and safety logs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Final Handover \u0026amp; \"Zero-Trace\" Clean\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePackaging Removal\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We believe in a \"Zero-Trace\" service. Our team will remove and take away all pallets, protective wrap, and transit cardboard, leaving your property ready for immediate use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHandover Pack:\u003c\/strong\u003e\u003cspan\u003e We provide the final sign-off and, if being used commercially, a brief on the fast-drain process required for guest changeovers.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eDimensional Leveling:\u003c\/span\u003e\u003cspan\u003e Verified for HSG282 compliance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHydraulic Integrity:\u003c\/span\u003e\u003cspan\u003e DTS™ system and all 14 jets tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eElectrical Safety:\u003c\/span\u003e\u003cspan\u003e 16A connection verified and internal glands sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eSanitation Check:\u003c\/span\u003e\u003cspan\u003e Ozonator confirmed as operational.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eCustomer Communication:\u003c\/span\u003e\u003cspan\u003e Final briefing and feature demo complete.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Cove Impulse\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: Impulse | 10-Year Structural \u0026amp; 3-Year Equipment Guarantee\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Cove Impulse is engineered by Nordic Hot Tubs in Michigan, USA. Specifically chosen for its \u003c\/span\u003e\u003cspan\u003eHSG282 compliance\u003c\/span\u003e\u003cspan\u003e and \"rental-proof\" durability, this spa is built to withstand heavy usage. This warranty is your assurance of quality, provided the unit is maintained and powered according to professional standards.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Tiered Warranty Coverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLimited Lifetime Permashell™ Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe \u003c\/span\u003e\u003cspan\u003eNordic Permashell™\u003c\/span\u003e\u003cspan\u003e (HDPE) is guaranteed against water loss due to defects in material and workmanship for the lifetime of the original purchaser. This textured surface is designed to be virtually indestructible in high-turnover rental environments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e10-Year Permawood™ Cabinet Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe \u003c\/span\u003e\u003cspan\u003ePermawood™\u003c\/span\u003e\u003cspan\u003e cabinet is guaranteed against structural failure, rot, or decay for 10 years, ensuring the spa maintains its curb appeal year after year.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Heater Warranty:\u003c\/strong\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003e2kW Stainless Steel heater\u003c\/span\u003e\u003cspan\u003e is protected for five years against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e3-Year Electrical Components Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etopside control pad\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003einternal control system\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e3-Year No-Leak Plumbing Warranty:\u003c\/strong\u003e\u003cspan\u003e Specifically covers leaks from internal pipework, wall fittings, and bonded joints.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e1-Year Luxury Amenities:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers the \u003c\/span\u003e\u003cspan\u003eFootwell LED system\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. MANDATORY: Electrical \u0026amp; Infrastructure Compliance\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause property requirements and domestic\/commercial wiring vary across the UK, the validity of this warranty is strictly dependent on the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eQualified Consultation Required:\u003c\/strong\u003e\u003cspan\u003e You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your property’s specific load capacity. This is especially critical for holiday parks or multi-unit rental sites.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Boundary:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur installation team are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply.\u003c\/span\u003e\u003cspan\u003e Our role is strictly limited to connecting the spa to your pre-installed, pre-tested isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSupply-Related Damage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny damage to the spa’s control board, heater, or pumps caused by an inadequate supply, \"voltage drop,\" or incorrect wiring at the consumer unit is \u003c\/span\u003e\u003cspan\u003enot covered\u003c\/span\u003e\u003cspan\u003e. The use of extension leads or 13A \"Plug \u0026amp; Play\" conversions will immediately void all electrical warranties.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Commercial \u0026amp; Residential Maintenance\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChemical Balance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIn high-usage (HSG282) settings, water chemistry must be monitored strictly. Damage to pump seals or the heater element caused by imbalanced pH or excessive chlorine levels is not covered under the 3-year equipment tier.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWinterization:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDamage caused by frozen water in the plumbing lines is excluded. If the spa is not in use during winter, it must be professionally winterized or kept powered on to allow the frost-protection sensors to operate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eService Access:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe owner must ensure the spa's service panels remain accessible. We are not responsible for costs related to the removal of decking, gazebos, or privacy screening to perform warranty repairs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWarranty Summary Checklist\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Permashell™:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eLimited Lifetime Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003ePermawood™ Cabinet:\u003c\/strong\u003e\u003cspan\u003e 10-Year Structural Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eHeater Element:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e5-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Pumps \u0026amp; Electronics:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e3-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Plumbing Seals:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e3-Year Guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eCove Spas — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply premium Cove spas. Because these are specialised wellness products, often prepared or configured to order, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Special orders are prepared specifically to your requirements and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e Cove hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and, where applicable, configured to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, specifications and technical requirements before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for production or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once a special order has been confirmed for manufacture or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check all items carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, and normal characteristics of natural materials are not grounds for return of special orders or hot tubs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/nordic_hot_tub_owners_manual_072711.pdf?v=1785238636\" rel=\"noopener\" target=\"_blank\"\u003eCove User Manual\u003c\/a\u003e\u003c\/p\u003e","brand":"Cove Spas","offers":[{"title":"Default Title","offer_id":57836691161420,"sku":null,"price":5344.32,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/cove_impulse.png?v=1784970053"},{"product_id":"week-end-garden-leisure-330-3-person-high-efficiency-hot-tub","title":"Week End Garden Leisure 330 | 3-Person High-Efficiency Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeek End Garden Leisure 330 | 3-Person High-Efficiency Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eGarden Leisure 330\u003c\/span\u003e\u003cspan\u003e is the 2026 industry leader for compact, high-performance hydrotherapy. Specifically designed for holiday cottages, boutique lodge balconies, and smaller gardens, this \u003c\/span\u003e\u003cspan\u003e200cm x 150cm\u003c\/span\u003e\u003cspan\u003e spa redefines what a 3-person tub can achieve. While most compact spas compromise on features, the 330 boasts a \u003c\/span\u003e\u003cspan\u003edual-lounger configuration\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003e30 all-massage hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e, providing a premium recovery experience typically reserved for flagship models.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEngineered for the \"Business of Wellness,\" the Garden Leisure 330 features a \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e and an ultra-efficient \u003c\/span\u003e\u003cspan\u003e584-litre water capacity\u003c\/span\u003e\u003cspan\u003e. This ensures the fastest heating and draining times in the industry, making it the most profitable asset for properties with back-to-back guest check-ins.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Garden Leisure 330 is the 2026 Compact Benchmark:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Dual Lounger \"VIP\" Ergonomics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnlike standard 3-person spas that offer only one reclining seat, the 330 is built for luxury:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTwo Full-Size Loungers:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAllows couples to relax side-by-side without compromise, making it a high-value selling point for romantic holiday rentals.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Aerators:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEvery seat, including the centre chair, features adjustable aerators to customise the \"massage-to-air\" ratio for a deeper, more tactile tissue rub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRemovable Headrests:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eTwo ergonomically designed, moisture-resistant headrests provide essential neck support for long-duration soaking.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Hygiene-First Commercial Engineering\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn 2026, water safety is a primary ranking factor for both Google and Holiday Park operators:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAntibacterial Ultrafiltration:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUtilises specialised cartridge technology to trap smaller particulates than standard filters, significantly reducing chemical consumption.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone Sanitation:\u003c\/strong\u003e\u003cspan\u003e Included as standard to neutralise organic contaminants, ensuring the water remains crystal clear even under high bather loads.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFast-Turnaround Volume:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAt only \u003c\/span\u003e\u003cspan\u003e584 litres\u003c\/span\u003e\u003cspan\u003e, this spa can be drained, cleaned, and refilled in record time, ensuring guests never arrive at a cold tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Sensory Ambience \u0026amp; Efficiency\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e10-Point LED Chromotherapy\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Features a mood lighting package with 10 distinct colour points, enhancing the nighttime aesthetic and boosting \"Instagrammability\" for rental listings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLow-Profile Design:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAt just \u003c\/span\u003e\u003cspan\u003e78cm high\u003c\/span\u003e\u003cspan\u003e, the 330 is designed to pass through most standard gates and side entries, drastically reducing installation costs and the need for cranes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStandard Thermal Blanket:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEvery unit is supplied with a high-density thermal cover to lock in the 2kW heater's output, maintaining temperature in the harshest UK winters.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eGarden Leisure 330: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"133\"\u003e \u003ccol width=\"305\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGarden Leisure 330\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eConfiguration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3 Persons (2 Loungers + 1 Seat)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e200cm x 150cm x 78cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e584 Litres (Ultra-Efficient)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eJet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e30 All-Massage Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Electrical Resistance\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePurification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOzone Generator + Antibacterial Filter\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLighting\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e10-Point LED Chromotherapy\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Requirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Garden Leisure 330 is designed for a \u003c\/span\u003e\u003cspan\u003e230V \/ 16A\u003c\/span\u003e\u003cspan\u003e supply. This allows the heater to remain active while the pump runs on high speed—a critical feature for maintaining guest comfort in outdoor settings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFoundation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMust be placed on a level, weight-bearing surface (approx. 850kg full weight). Its compact size makes it ideal for reinforced timber decking or patio slabs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTurnaround ROI:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDue to its low water volume, the 330 can save operators up to \u003c\/span\u003e\u003cspan\u003e35% on annual electricity and chemical costs\u003c\/span\u003e\u003cspan\u003e compared to standard 1,000L+ 3-person spas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eGarden Leisure 330: Technical Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable style=\"width: 100%;\"\u003e\n\u003ccolgroup\u003e \u003ccol style=\"width: 30.2217%;\" width=\"133\"\u003e \u003ccol style=\"width: 69.3848%;\" width=\"305\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGarden Leisure 330\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eConfiguration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3 Persons (2 Loungers + 1 Seat)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e200cm x 150cm x 78cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e584 Litres (Ultra-Efficient)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eJet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e30 All-Massage Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Electrical Resistance\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePurification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOzone Generator + Antibacterial Filter\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLighting\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e10-Point LED Chromotherapy\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide: Garden Leisure 330\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 330 | 3-Person Compact Luxury Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Access Video:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe 330 is remarkably compact at \u003c\/span\u003e\u003cspan\u003e200cm x 150cm\u003c\/span\u003e\u003cspan\u003e. However, because it is a rigid unit, we require a video of your garden access. We look for tight corners or low-hanging eaves that might obstruct the path to your base.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Metrics:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWith a height of just \u003c\/span\u003e\u003cspan\u003e78cm\u003c\/span\u003e\u003cspan\u003e, this is one of our most accessible tubs, often sliding through standard side gates where deeper models fail.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Navigating Your Property\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePathway Width:\u003c\/strong\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e830mm\u003c\/span\u003e\u003cspan\u003e (78cm depth + 50mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLow-Profile Advantage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBecause this tub is under 80cm high, it is the \"king of tight spaces.\" If your gate is standard width, the 330 is likely your best fit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Proactive Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe know that clear communication is essential for a smooth installation. We don't just \"show up\"—we keep you informed every step of the way:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Journey:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce your order is processed, our logistics team will provide regular updates as your spa moves through our final quality control and wet-testing phase.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Booking:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will contact you well in advance to agree on a delivery date that works for your schedule.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOn the Day:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOn your scheduled installation day, our team will give you a \u003c\/span\u003e\u003cspan\u003epersonal courtesy call one hour before arrival\u003c\/span\u003e\u003cspan\u003e. This allows you to make any final arrangements and ensures you aren't stuck waiting around.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Base:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA solid, level foundation is required (concrete, paving, or structural decking).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWeight Factors:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAt only \u003c\/span\u003e\u003cspan\u003e230kg dry\u003c\/span\u003e\u003cspan\u003e, it is lightweight for transit, but once filled, it weighs approximately \u003c\/span\u003e\u003cspan\u003e814kg\u003c\/span\u003e\u003cspan\u003e. Your base must be rated for this load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eVertical Clearance:\u003c\/strong\u003e\u003cspan\u003e If moving the tub on its side, ensure you have \u003c\/span\u003e\u003cspan\u003e2200mm\u003c\/span\u003e\u003cspan\u003e of height clearance along the path.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Electrical Supply (16 Amp HARDWIRED)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Garden Leisure 330 is a high-performance unit that requires a dedicated power supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Requirement:\u003c\/strong\u003e\u003cspan\u003e A dedicated \u003c\/span\u003e\u003cspan\u003e16 Amp\u003c\/span\u003e\u003cspan\u003e hardwired feed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Consultation Required:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eProperty requirements and domestic wiring vary significantly. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home’s load capacity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOur Responsibility Boundary:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing the appropriate electrical supply.\u003c\/span\u003e\u003cspan\u003e Your electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65 waterproof rotary isolator\u003c\/span\u003e\u003cspan\u003e with a 5m SWA cable \"tail\" ready for our arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Water \u0026amp; Sanitation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFilling:\u003c\/strong\u003e\u003cspan\u003e Requires a garden hose (Volume: \u003c\/span\u003e\u003cspan\u003e584 Litres\u003c\/span\u003e\u003cspan\u003e—one of our fastest-filling models).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCrystal Clear Water:\u003c\/strong\u003e\u003cspan\u003e Includes an \u003c\/span\u003e\u003cspan\u003eOzone Generator\u003c\/span\u003e\u003cspan\u003e and an \u003c\/span\u003e\u003cspan\u003eAntibacterial Ultrafiltration\u003c\/span\u003e\u003cspan\u003e cartridge as standard to keep maintenance at a minimum.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Delivery, Installation \u0026amp; Handover\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Positioning:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe position the spa and install the included \u003c\/span\u003e\u003cspan\u003ethermal blanket\u003c\/span\u003e\u003cspan\u003e and hard cover.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChromotherapy Demo:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will walk you through the \u003c\/span\u003e\u003cspan\u003e10-point LED lighting system\u003c\/span\u003e\u003cspan\u003e, showing you how to set the mood for your evening soak.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Total Massage\" Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe test all \u003c\/span\u003e\u003cspan\u003e30 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e and the 2-speed pump to ensure your dual-lounger experience is perfect from the first minute.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"116\"\u003e \u003ccol width=\"282\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3 Places (2 Loungers + 1 Seat)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e30 Active Massage Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e200cm x 150cm x 78cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHero Feature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCompact Dual-Lounger Configuration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOzone + Antibacterial Filtration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp Dedicated (Hardwired)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Garden Leisure 330\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eCategory: Requirement: 16 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eGarden Leisure 330\u003c\/span\u003e\u003cspan\u003e is commissioned and ready for use on delivery day, a certified electrical supply must be installed prior to our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIMPORTANT: PROPERTY REQUIREMENTS VARY.\u003c\/span\u003e\u003cspan\u003e Domestic wiring standards and consumer unit capacities differ significantly from home to home. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to conduct a site-specific assessment of your property’s electrical infrastructure.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Professional Responsibility \u0026amp; Boundaries\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure a safe and professional installation, please note the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eYOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou are responsible for providing the appropriate electrical supply. \u003c\/span\u003e\u003cspan\u003eWe are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators.\u003c\/span\u003e\u003cspan\u003e This work must be completed and tested by your electrician before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. The Specification (16 Amp Performance)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Garden Leisure 330 is a high-performance spa featuring \u003c\/span\u003e\u003cspan\u003e30 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e and a \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e. A dedicated 16 Amp supply is required to ensure the heater can stay active while the pump is running on its high-speed massage setting.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"372\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eComponent\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eRequirement\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (To manage the high-torque pump startup)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the source\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Installation Mandatory Requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRotary Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety and compliance, this must be positioned between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRequired Length:\u003c\/span\u003e\u003cspan\u003e Please leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator location. Our team will route this to the spa for the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNo Plug \u0026amp; Play:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThis spa is a hardwired 16 Amp unit. It must \u003c\/span\u003e\u003cspan\u003enever\u003c\/span\u003e\u003cspan\u003e be connected via an extension lead or a standard 13A household socket. Doing so is a significant fire risk and will void your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Arrival Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur delivery team is on a strict schedule to ensure all customers receive their \"one hour before arrival\" courtesy call. If we arrive and the electrical supply is not ready, is under-rated, or is unsafe:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWe will not make the electrical connection.\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe spa will be left empty and cannot be tested or commissioned.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eA \u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003eReturn Visit\u003c\/strong\u003e \u003cstrong\u003eFee\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e will be charged to come back and complete the connection once your electrician has provided the correct supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Garden Leisure 330\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 330 | 3-Person Compact Luxury Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that the \u003c\/span\u003e\u003cspan\u003eGarden Leisure 330\u003c\/span\u003e\u003cspan\u003e—a precision-engineered rectangular spa—is commissioned with the professional care required for a high-performance 16 Amp system.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Final Countdown\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOne-Hour Courtesy Call:\u003c\/strong\u003e\u003cspan\u003e As part of our commitment to keeping you updated, our team will call you \u003c\/span\u003e\u003cspan\u003eone hour before arrival\u003c\/span\u003e\u003cspan\u003e. We ensure you are ready and the site is clear before our vehicle pulls up.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCompact Access Navigation:\u003c\/strong\u003e\u003cspan\u003e At just \u003c\/span\u003e\u003cspan\u003e78cm high\u003c\/span\u003e\u003cspan\u003e, the 330 is designed for narrow access. We use specialised upright dollies to manoeuvre through garden gates. Despite its low profile, we remain vigilant for any \"pinch points\" identified in your access video.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Precision Placement \u0026amp; Footprint Alignment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Validation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe verify that your base is level. For a rectangular spa with dual loungers, an even surface is essential for correct water levels over the shoulder jets and to ensure the \u003c\/span\u003e\u003cspan\u003eAntibacterial Ultrafiltration\u003c\/span\u003e\u003cspan\u003e system operates at peak efficiency.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOptimal Orientation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe consult with you on the best placement for the \u003c\/span\u003e\u003cspan\u003eGecko Easy4 Topside Controls\u003c\/span\u003e\u003cspan\u003e. Most customers prefer the controls facing the house or the main entry point of the garden for easy temperature adjustments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Electrical Connection (The 16 Amp Standard)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHardwired Commissioning:\u003c\/strong\u003e\u003cspan\u003e Our technicians will connect the spa to your pre-installed \u003c\/span\u003e\u003cspan\u003e16 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply. We ensure the \u003c\/span\u003e\u003cspan\u003eGecko Y2 control pack\u003c\/span\u003e\u003cspan\u003e is securely wired to handle the simultaneous load of the 2kW heater and the 2HP pump.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafety Audit:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe perform a full continuity and safety check on the electrical glands and internal connections before energising the unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Hydraulic Setup \u0026amp; Multi-Stage Filling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFilter-First Filling:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe fill the \u003c\/span\u003e\u003cspan\u003e584-litre\u003c\/span\u003e\u003cspan\u003e tank through the antibacterial filter housing. This \"bottom-up\" fill method is the best way to prevent airlocks in the 30-jet system and ensures the pump primes instantly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone Priming:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe verify the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e is active. This starts the water purification process immediately, ensuring your first soak is in crystal-clear water.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Performance Testing \u0026amp; Feature Briefing\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e30-Jet Hydro-Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe activate the \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e to test all 30 massage jets. We’ll show you how to use the \u003c\/span\u003e\u003cspan\u003e3 air regulators\u003c\/span\u003e\u003cspan\u003e and diverters to customise the pressure between the two loungers.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChromotherapy Walkthrough:\u003c\/strong\u003e\u003cspan\u003e We demonstrate the \u003c\/span\u003e\u003cspan\u003e10-point LED lighting system\u003c\/span\u003e\u003cspan\u003e, showing you how to cycle through colours to find your \"Zen.\"\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSystem Education:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe brief you on the Gecko control panel, setting your filtration cycles to ensure the ultrafiltration cartridge keeps the water pristine with minimal effort.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Final Handover \u0026amp; Zero-Trace Clean\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Restoration:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe remove all transit packaging, pallets, and protective films. We leave your garden exactly as we found it, but with a new luxury retreat ready to go.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChemical Orientation:\u003c\/strong\u003e\u003cspan\u003e We provide a final briefing on maintaining the antibacterial filter and the simple chemical steps needed for a low-volume spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePrecision Levelling:\u003c\/strong\u003e\u003cspan\u003e Verified for even water displacement across loungers.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydraulic Integrity:\u003c\/strong\u003e\u003cspan\u003e All 30 jets and air regulators tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Safety:\u003c\/strong\u003e\u003cspan\u003e Hardwired 16A connection verified and sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation Audit:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOzonator and Antibacterial filter confirmed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOwner Handover:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFull feature demonstration and courtesy call completed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Garden Leisure 330\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 330 | 5-Year Structural \u0026amp; 2-Year Equipment Guarantee\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Garden Leisure 330 is built to exacting standards, combining high-performance hydrotherapy with a compact, elegant design. This warranty ensures your investment is protected, provided the spa is installed and maintained in accordance with our professional guidelines.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Tiered Warranty Coverage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Shell Structure Warranty:\u003c\/strong\u003e\u003cspan\u003e Guaranteed against water loss due to defects in the structural integrity of the spa shell for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Acrylic Surface Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eGuaranteed against blistering, cracking, or delaminating of the interior acrylic surface for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2-Year Equipment \u0026amp; Controls Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers the \u003c\/span\u003e\u003cspan\u003eGecko\/Balboa Control Pack\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e2-speed pump\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eTopside Control Panel\u003c\/span\u003e\u003cspan\u003e against manufacturing defects and electrical failure.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2-Year Plumbing \u0026amp; Components Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers the internal pipework, jet housings, and seals against leaks and manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e1-Year Luxury Amenities:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers the \u003c\/span\u003e\u003cspan\u003e10-point LED Chromotherapy system\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eHeadrests\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. MANDATORY: Electrical \u0026amp; Infrastructure Compliance\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEvery property is unique, and requirements vary significantly. The validity of this warranty—specifically the 2-year equipment tier—is strictly dependent on the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eQualified Consultation Required:\u003c\/strong\u003e\u003cspan\u003e You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your property’s load capacity and consumer unit. This ensures the 16 Amp supply is safe for your specific home environment.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Boundary:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur installation team are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply.\u003c\/span\u003e\u003cspan\u003e Our role is limited to the final connection from your pre-installed, pre-tested isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSupply-Related Damage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny damage to the control board, heater, or pump caused by an inadequate supply, \"voltage drop,\" or incorrect wiring at the property is \u003c\/span\u003e\u003cspan\u003enot covered\u003c\/span\u003e\u003cspan\u003e under this warranty. Using extension leads or 13A \"Plug \u0026amp; Play\" conversions will immediately void the 2-year equipment guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Owner Maintenance \u0026amp; Exclusions\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSurface Care\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning chemicals.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChemical Balance:\u003c\/strong\u003e\u003cspan\u003e Imbalanced water (high acidity or excessive chlorine) can corrode the 2kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your 2-year equipment cover.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWinterisation:\u003c\/strong\u003e\u003cspan\u003e Damage caused by frozen water in the plumbing lines is a \"user-maintenance\" issue and is excluded from the plumbing warranty. Ensure the spa is kept powered on or is professionally winterised during freezing months.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eService Access:\u003c\/strong\u003e\u003cspan\u003e The owner must provide clear access to all service panels. We are not responsible for costs related to removing decking or permanent landscaping to facilitate warranty repairs.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Summary Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eShell Structure:\u003c\/span\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAcrylic Surface:\u003c\/span\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003ePumps \u0026amp; Electronics:\u003c\/span\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003ePlumbing \u0026amp; Seals:\u003c\/span\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOzone \u0026amp; LEDs:\u003c\/span\u003e\u003cspan\u003e 1-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeekend Range — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003econtact@balancerecovery.co.uk\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e— we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Weekend_Range.pdf?v=1785385450\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003e\u003cspan\u003eUser Manual\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Week End","offers":[{"title":"Default Title","offer_id":57836748276044,"sku":null,"price":6995.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/1_99.png?v=1785241858"},{"product_id":"garden-leisure-536l-5-person-16a-high-performance-hot-tub","title":"Garden Leisure 536L | 5-Person 16A High-Performance Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eGarden Leisure 536L | 5-Person 16A High-Performance Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eGarden Leisure 536L\u003c\/span\u003e\u003cspan\u003e is the 2026 definitive solution for property owners who demand the power of a commercial-grade spa without the intensive 32-amp rewiring. Measuring \u003c\/span\u003e\u003cspan\u003e215cm x 190cm\u003c\/span\u003e\u003cspan\u003e, this spa comfortably seats five adults, featuring a high-performance lounger and four deep-soak bucket seats. Designed for efficiency, the 536L operates on a \u003c\/span\u003e\u003cspan\u003ededicated 16-amp supply\u003c\/span\u003e\u003cspan\u003e, allowing the \u003c\/span\u003e\u003cspan\u003e3CV double-speed pump\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e to deliver consistent, high-pressure hydrotherapy even in the depths of winter.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e36 targeted massage jets\u003c\/span\u003e\u003cspan\u003e and integrated \u003c\/span\u003e\u003cspan\u003eOzone purification\u003c\/span\u003e\u003cspan\u003e, the 536L is a \"Business-Grade\" asset that offers faster thermal recovery and stronger jet pressure than standard 13A plug-in models. It is the ideal upgrade for holiday lets looking to provide a premium guest experience with professional-grade hardware.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the 536L is the 2026 16-Amp Efficiency Leader:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. High-Torque 3CV Double-Speed Pump\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnlike low-power 13A tubs, the 16A configuration of the 536L allows for a significantly more powerful motor:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eProfessional Grade Massage\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 3CV (3 Horsepower) pump drives vigorous deep-tissue hydrotherapy through \u003c\/span\u003e\u003cspan\u003e36 precision jets\u003c\/span\u003e\u003cspan\u003e, ensuring all five bathers receive an uncompromised session.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDual-Speed Versatility:\u003c\/strong\u003e\u003cspan\u003e The pump intelligently switches between low-speed filtration\/heating and high-speed massage mode, optimising energy consumption during guest downtime.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAeration Control:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eGuests can fine-tune the massage intensity using individual air regulators, a feature that distinguishes the 536L from \"basic\" leisure spas.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Operational Superiority for Holiday Parks\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor the 2026 rental market, turnaround speed is the key to profitability:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRapid Reheat:\u003c\/strong\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003e16A dedicated supply\u003c\/span\u003e\u003cspan\u003e ensures the 2kW heater performs at maximum efficiency, reducing the wait time between guest check-ins.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLow-Volume Efficiency\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e At just \u003c\/span\u003e\u003cspan\u003e713 litres\u003c\/span\u003e\u003cspan\u003e, the 536L is one of the fastest spas to drain, clean, and refill, allowing your maintenance team to meet strict 4:00 PM check-in windows.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzonizer Sanitation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIntegrated as standard to neutralise organic matter, reducing chemical reliance and ensuring water remains \"guest-ready\" with minimal intervention.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Sensory Aesthetics \u0026amp; Thermal Build\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e14-Point LED System:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIncludes waterline chromotherapy lighting that creates a high-end nighttime ambience—perfect for boosting social media visibility and luxury holiday let rankings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTotal Thermal Protection\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Every unit is supplied with a high-density, tapered \u003c\/span\u003e\u003cspan\u003eThermal Blanket\u003c\/span\u003e\u003cspan\u003e (cover) to lock in heat and protect the spa shell.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDeep-Soak Ergonomics:\u003c\/strong\u003e\u003cspan\u003e At 85cm high, it provides an immersive soak while maintaining a compact enough footprint to fit onto standard lodge decking.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eGarden Leisure 536L: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"340\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGarden Leisure 536L\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (1 Lounger + 4 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 190cm x 85cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp (Dedicated Circuit Recommended)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 3CV (3HP) Double Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eJet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e36 Precision Massage Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e713 Litres (Fast Turnaround)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozonizer\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLighting\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e14-Point Multi-Colour LED\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Requirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThis unit requires a \u003c\/span\u003e\u003cspan\u003e230V \/ 16A supply\u003c\/span\u003e\u003cspan\u003e. We recommend a dedicated fused spur protected by a \u003c\/span\u003e\u003cspan\u003e30mA RCD\u003c\/span\u003e\u003cspan\u003e. For most installs, an outdoor \u003c\/span\u003e\u003cspan\u003e16A blue commando socket\u003c\/span\u003e\u003cspan\u003e is the safest and most efficient connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInstallation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWith a dry weight of \u003c\/span\u003e\u003cspan\u003e280kg\u003c\/span\u003e\u003cspan\u003e, the 536L is substantial yet manageable for professional delivery teams. Its 85cm height allows for standard gate access in most residential and park settings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Prep:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMust be placed on a level, reinforced base capable of supporting the full weight of approximately \u003c\/span\u003e\u003cspan\u003e1,000kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003eSpecifications Garden Leisure 536L Hot Tub\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"340\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGarden Leisure 536L\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (1 Lounger + 4 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 190cm x 85cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp (Dedicated Circuit Recommended)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 3CV (3HP) Double Speed Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eJet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e36 Precision Massage Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e713 Litres (Fast Turnaround)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozonizer\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLighting\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e14-Point Multi-Colour LED\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide Garden Leisure 536L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 536L | 5-Person Family Hydrotherapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Access Video:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe 536L has a substantial footprint of \u003c\/span\u003e\u003cspan\u003e215cm x 190cm\u003c\/span\u003e\u003cspan\u003e. We require a video showing the route from your driveway to the spa's final location. We’ll be looking for tight corners, drainpipes, or gate headers that might interfere with its \u003c\/span\u003e\u003cspan\u003e85cm height\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Metrics:\u003c\/strong\u003e\u003cspan\u003e Because it is 215cm long, we need to ensure there is enough \"swing room\" if your path has 90-degree turns.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Navigating Your Property\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePathway Width\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e900mm\u003c\/span\u003e\u003cspan\u003e (85cm height + 50mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eClearance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIf your gate has a top bar, ensure it is at least \u003c\/span\u003e\u003cspan\u003e2250mm\u003c\/span\u003e\u003cspan\u003e high to allow the tub to pass through on its side (215cm width + 100mm for the dolly).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Proactive Delivery Scheduling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCommunication is the core of our service. We ensure you are informed at every milestone:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Journey:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur team will provide regular updates while your 536L undergoes its final wet-test and detailing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Booking:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe coordinate with you to find a delivery date that fits your schedule.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOn the day, \u003c\/strong\u003eyou\u003c\/span\u003e\u003cspan\u003e will receive a \u003c\/span\u003e\u003cspan\u003epersonal courtesy call one hour before arrival\u003c\/span\u003e\u003cspan\u003e so you can be ready for our team.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Base:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e A solid,\u003c\/strong\u003e level foundation is non-negotiable. Concrete, patio, or structural decking is ideal.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWeight Factors:\u003c\/strong\u003e\u003cspan\u003e At \u003c\/span\u003e\u003cspan\u003e993kg\u003c\/span\u003e\u003cspan\u003e when filled, ensure your base is built to handle nearly a tonne of weight plus the bathers.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Electrical Supply (16 Amp HARDWIRED)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo handle the powerful \u003c\/span\u003e\u003cspan\u003e3HP pump\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e simultaneously, the 536L requires a dedicated electrical feed.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Requirement\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A dedicated \u003c\/span\u003e\u003cspan\u003e16 Amp\u003c\/span\u003e\u003cspan\u003e hardwired supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConsult a Professional:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eProperty requirements and domestic wiring vary. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home’s load capacity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Boundary:\u003c\/strong\u003e\u003cspan\u003e We are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing or certifying the electrical supply.\u003c\/span\u003e\u003cspan\u003e Your electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65 rotary isolator\u003c\/span\u003e\u003cspan\u003e with a 5m SWA cable \"tail\" ready for our arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Water \u0026amp; Sanitation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFilling:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eRequires a standard garden hose (Volume: \u003c\/span\u003e\u003cspan\u003e713 Litres\u003c\/span\u003e\u003cspan\u003e).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFeatures an \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonizer\u003c\/span\u003e\u003cspan\u003e to significantly reduce chemical usage and maintain water clarity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Delivery, Installation \u0026amp; Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Positioning:\u003c\/strong\u003e\u003cspan\u003e We place the spa in your desired location and fit the included \u003c\/span\u003e\u003cspan\u003ethermal blanket\u003c\/span\u003e\u003cspan\u003e and hard cover.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"36-Jet\" Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe activate the \u003c\/span\u003e\u003cspan\u003e3HP 2-speed pump\u003c\/span\u003e\u003cspan\u003e to demonstrate the power of the 36 massage jets, ensuring the lounger and seats are performing perfectly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChromotherapy Briefing:\u003c\/strong\u003e\u003cspan\u003e Our team will show you how to operate the \u003c\/span\u003e\u003cspan\u003e14-colour LED system\u003c\/span\u003e\u003cspan\u003e and the topside controls.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"116\"\u003e \u003ccol width=\"286\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (1 Lounger + 4 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e36 Hydrotherapy Massage Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 190cm x 85cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHero Feature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHigh-Performance 3HP Pump System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp Dedicated (Hardwired)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCapacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e713 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief Garden Leisure 536L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 16 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eGarden Leisure 536L\u003c\/span\u003e\u003cspan\u003e is commissioned and ready for use on delivery day, a certified electrical supply must be installed prior to our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIMPORTANT: PROPERTY REQUIREMENTS VARY.\u003c\/span\u003e\u003cspan\u003e Every home’s electrical capacity is different. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to conduct a site-specific assessment of your property’s consumer unit and load capacity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Responsibility \u0026amp; Boundaries\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure a safe and professional installation, please note the division of labor:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eYOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou are responsible for providing the appropriate electrical supply. \u003c\/span\u003e\u003cspan\u003eWe are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators.\u003c\/span\u003e\u003cspan\u003e This work must be completed and tested by your electrician before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. The Specification (16 Amp Performance)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile some entry-level spas use a standard plug, the 536L features a high-output \u003c\/span\u003e\u003cspan\u003e3HP double-speed pump\u003c\/span\u003e\u003cspan\u003e and a \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e. A dedicated 16 Amp hardwired supply is required to ensure these components can run simultaneously without overloading your home's circuits.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"418\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eComponent\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eRequirement\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (To manage the 3HP pump's high-torque startup)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the source\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Installation Mandatory Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRotary Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety and compliance, this must be positioned between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e Your electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRequired Length:\u003c\/strong\u003e\u003cspan\u003e Please leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator location. Our team will route this into the spa cabinet for the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProhibition of Extension Leads:\u003c\/strong\u003e\u003cspan\u003e This spa must \u003c\/span\u003e\u003cspan\u003enever\u003c\/span\u003e\u003cspan\u003e be connected via an extension lead or a standard 13A household socket. This is a significant fire risk and will immediately void your equipment warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Arrival Readiness\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur delivery team is on a strict schedule to ensure all customers receive their \"one hour before arrival\" courtesy call. If we arrive and the electrical supply is not ready or is unsafe:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWe will not make the electrical connection.\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe spa will be left empty and cannot be tested or commissioned.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eA Return Visit Fee\u003c\/strong\u003e\u003cspan\u003e will be charged to come back and complete the connection once your electrician has provided the correct supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol Garden Leisure 536L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 536L | 5-Person Family Hydrotherapy Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that the \u003c\/span\u003e\u003cspan\u003eGarden Leisure 536L\u003c\/span\u003e\u003cspan\u003e—a high-capacity, 36-jet family spa—is commissioned with the technical precision required for a 16 Amp system.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Communication\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe One-Hour Call:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAs part of our commitment to keeping you updated, our team will call you \u003c\/span\u003e\u003cspan\u003eone hour before arrival\u003c\/span\u003e\u003cspan\u003e. This ensures you are ready and the access path is clear, avoiding any unnecessary delays.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccess Manoeuvring:\u003c\/strong\u003e\u003cspan\u003e At \u003c\/span\u003e\u003cspan\u003e85cm high\u003c\/span\u003e\u003cspan\u003e, the 536L is a full-sized spa that requires careful handling. We use specialised upright dollies to navigate the 215cm length through your property, ensuring we stay within the \"swing room\" identified in your access video.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Precision Placement \u0026amp; Alignment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Evaluation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe verify that your base (concrete, patio, or structural decking) is perfectly level. For a spa with a dedicated lounger, a level base is critical to ensure the 36 jets are submerged at the correct depth for optimal therapy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOrientation Consultation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will discuss the best orientation for the \u003c\/span\u003e\u003cspan\u003eTopside Control Pad\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e14-colour LED lighting\u003c\/span\u003e\u003cspan\u003e to ensure easy access and the best visual impact in your garden.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Commissioning (16 Amp)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHardwired Connection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur technicians will connect the spa to your pre-installed \u003c\/span\u003e\u003cspan\u003e16 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply. We ensure the \u003c\/span\u003e\u003cspan\u003e3HP double-speed pump\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e are correctly phased within the control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafety Verification:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe perform a final check of the internal wiring and the \u003c\/span\u003e\u003cspan\u003e30mA differential switch\u003c\/span\u003e\u003cspan\u003e protection before the unit is energised.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Hydraulic Setup \u0026amp; Deep-Clean Filling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir-Lock Prevention:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe fill the \u003c\/span\u003e\u003cspan\u003e713-litre\u003c\/span\u003e\u003cspan\u003e tank through the filter housing. This \"bottom-up\" method ensures that the 36-jet plumbing lines are purged of air, allowing the 3HP pump to prime instantly and safely.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone Activation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe confirm the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonizer\u003c\/span\u003e\u003cspan\u003e is functional. This starts the sanitation process immediately, ensuring the water is being purified as the tub reaches temperature.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; Feature Briefing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e36-Jet Pressure Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe activate the pump on high speed to test the full range of the 36 massage jets. We’ll show you how to adjust the air flow and diverters to shift power between the lounger and the four seats.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting \u0026amp; Controls:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe walk you through the \u003c\/span\u003e\u003cspan\u003e14-colour LED system\u003c\/span\u003e\u003cspan\u003e, showing you how to cycle through the chromotherapy settings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSystem Education:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will brief you on setting the filtration cycles to keep your water crystal clear with the least amount of effort.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Final Handover \u0026amp; \"Zero-Trace\" Clean\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePackage Removal:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe remove all transit packaging, pallets, and protective films. We take the waste with us, leaving your new spa area pristine and ready for use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHandover Pack:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe provide the final sign-off and a summary of your maintenance schedule to keep your 536L in peak condition.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Precision Levelling:\u003c\/strong\u003e\u003cspan\u003e Verified for the 5-person configuration.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydraulic Integrity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAll 36 jets and the 3HP pump tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Electrical Safety:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e16A hardwired connection verified and sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation Check:\u003c\/strong\u003e\u003cspan\u003e Ozonator confirmed as operational.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCustomer Briefing:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFull feature demo and courtesy call completed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement Garden Leisure 536L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 536L | 5-Year Structural \u0026amp; 2-Year Equipment Guarantee\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Garden Leisure 536L is designed for the modern family, combining a spacious 5-person layout with high-performance hydrotherapy. This warranty reflects our commitment to quality, provided the spa is installed and maintained according to our professional standards.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Tiered Warranty Coverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Shell Structure Warranty:\u003c\/strong\u003e\u003cspan\u003e Guaranteed against water loss due to defects in the structural integrity of the spa shell for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Acrylic Surface Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eGuaranteed against blistering, cracking, or delaminating of the interior acrylic surface for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2-Year Equipment \u0026amp; Controls Warranty:\u003c\/strong\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003e3HP double-speed pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eGecko\/Balboa Control Pack\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eTopside Control Panel\u003c\/span\u003e\u003cspan\u003e against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2-Year Plumbing \u0026amp; Components Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers internal pipework, jet housings, and bonded joints against leaks and manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003e1-Year Luxury Amenities:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers the \u003c\/span\u003e\u003cspan\u003e14-colour LED lighting system\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eHeadrests\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. MANDATORY: Electrical \u0026amp; Infrastructure Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe validity of this warranty—specifically the 2-year equipment and pump tier—is strictly dependent on the following electrical standards:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eQualified Consultation Required:\u003c\/strong\u003e\u003cspan\u003e Every property’s electrical capacity is different. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home’s load capacity. This ensures the 16 Amp supply is safe and stable for your specific property.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Connection Boundary:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur installation team are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply.\u003c\/span\u003e\u003cspan\u003e Our role is limited to the final connection from your pre-installed, pre-tested isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSupply-Related Damage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny damage to the control board, heater, or the 3HP pump caused by an inadequate supply, \"voltage drop,\" or incorrect wiring at the property is \u003c\/span\u003e\u003cspan\u003enot covered\u003c\/span\u003e\u003cspan\u003e. The use of extension leads, or 13A \"Plug \u0026amp; Play\" conversion,s will immediately void the 2-year equipment guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Owner Maintenance \u0026amp; Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Care:\u003c\/strong\u003e\u003cspan\u003e The 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning agents.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChemical Balance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eImbalanced water (incorrect pH or excessive sanitisers) can corrode the 2kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your 2-year equipment cover.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWinterisation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDamage caused by frozen water in the plumbing lines is considered a maintenance failure and is excluded from the plumbing warranty. The spa should remain powered on or be professionally winterised during freezing months.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eService Access:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe owner must ensure the spa's service panels remain accessible. We are not responsible for costs related to the removal of decking, gazebos, or permanent landscaping to facilitate warranty repairs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Summary Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Shell Structure:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eAcrylic Surface:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Pumps \u0026amp; Electronics:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Plumbing \u0026amp; Seals:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Ozone \u0026amp; LEDs:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeekend Range — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003econtact@balancerecovery.co.uk\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e— we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Weekend_Range.pdf?v=1785385450\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003eManual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Week End","offers":[{"title":"Default Title","offer_id":57836801229132,"sku":null,"price":7995.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/4_48.png?v=1785316833"},{"product_id":"week-end-645-6-person-high-performance-32a-hot-tub","title":"Week End 645 | 6-Person High-Performance 32A Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeek End 645 | 6-Person High-Performance 32A Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eWeek End 645 (2026 Edition)\u003c\/span\u003e\u003cspan\u003e is the definitive choice for large families and social entertainers who prioritise raw hydrotherapy power. Measuring a generous \u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e, this 6-person spa is built around a \u003c\/span\u003e\u003cspan\u003e32-Amp hardwired system\u003c\/span\u003e\u003cspan\u003e, allowing the \u003c\/span\u003e\u003cspan\u003edual 2HP pumps\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e3kW Gecko Y2 heater\u003c\/span\u003e\u003cspan\u003e to run at maximum capacity simultaneously. Unlike lower-amperage models, the 645 maintains total water temperature even while all \u003c\/span\u003e\u003cspan\u003e45 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e are delivering a deep-tissue massage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eConstructed with a premium \u003c\/span\u003e\u003cspan\u003e6.3mm Snow White acrylic shell\u003c\/span\u003e\u003cspan\u003e and a contemporary \u003c\/span\u003e\u003cspan\u003eMidnight Grey cabinet\u003c\/span\u003e\u003cspan\u003e, the Week End 645 is as much a design statement as it is a wellness tool. With its high-spec \u003c\/span\u003e\u003cspan\u003eGecko control suite\u003c\/span\u003e\u003cspan\u003e and optimised \u003c\/span\u003e\u003cspan\u003e1,114-litre capacity\u003c\/span\u003e\u003cspan\u003e, it offers the perfect balance of massive interior space and rapid thermal recovery.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Week End 645 is the 2026 Performance Benchmark:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Dual-Pump 4HP Hydrotherapy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn 2026, the \"best in class\" title is won through flow rate. The Week End 645 delivers:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTwin 2HP Pump System\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a combined \u003c\/span\u003e\u003cspan\u003e4HP of massage power\u003c\/span\u003e\u003cspan\u003e, this spa provides an uncompromised experience across all six seats. There are no \"weak spots\" in this tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e45 Precision Jets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA complex array of directional and pulsator jets targeted at the cervical, thoracic, and lumbar regions, ensuring a professional-grade recovery session for every guest.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eGecko Y2 Intelligence:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePowered by the industry-leading \u003c\/span\u003e\u003cspan\u003eGecko Y2 control box\u003c\/span\u003e\u003cspan\u003e, offering 2026-standard reliability, intuitive programming, and precise temperature management.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Premium 6.3mm Snow White Acrylic Build\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDurability meets luxury in the 645’s chassis:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHigh-Gauge Acrylic:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe \u003c\/span\u003e\u003cspan\u003e6.3mm Snow White shell\u003c\/span\u003e\u003cspan\u003e is significantly thicker than standard entry-level spas, providing superior heat retention and long-term resistance to surface staining or UV damage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMidnight Grey Cabinet:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA zero-maintenance, weather-resistant cabinet that complements modern garden landscaping, paired with a high-density black thermal cover.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOptimised Volume for 6 Persons:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAt \u003c\/span\u003e\u003cspan\u003e1,114 litres\u003c\/span\u003e\u003cspan\u003e, the 645 provides a deep, immersive soak for six adults while remaining efficient enough for daily family use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Integrated 2026 Amenities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChromotherapy Lighting:\u003c\/strong\u003e\u003cspan\u003e Multi-point LED lighting transitions through a spectrum of colours, enhancing the nighttime aesthetic and creating a high-end \"Instagrammable\" garden focal point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAdvanced Sanitation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEquipped with integrated \u003c\/span\u003e\u003cspan\u003eOzone purification\u003c\/span\u003e\u003cspan\u003e as standard to break down organic matter and reduce the reliance on heavy chemical dosing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWinter-Ready Insulation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDesigned for the UK climate, featuring high-density foam and a 3kW heater that ensures your spa is ready at 40°C, even in the peak of January.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWeek End 645: Technical Vault\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMeticulous data for Professional Planning, Electrical Load, and Performance ROI.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"363\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeek End 645\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Persons (Includes 1 Lounger)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e32 Amp (Hardwired \/ Fused Spur)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 x 2HP High-Performance Pumps (4HP Total)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e45 Hydrotherapy Massage Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eControl System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGecko Y2 (3kW Heater)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,114 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6.3mm Snow White Acrylic\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. 290 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Requirement\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This is a high-performance \u003c\/span\u003e\u003cspan\u003e32A hardwired unit\u003c\/span\u003e\u003cspan\u003e. It requires a dedicated circuit from your consumer unit to a 32A Rotary Isolator switch located at least 2m from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Prep:\u003c\/strong\u003e\u003cspan\u003e Must be sited on a level, reinforced concrete base or specialist hot tub pad capable of supportingthea full weight of approximately \u003c\/span\u003e\u003cspan\u003e1,500kg\u003c\/span\u003e\u003cspan\u003e (water + bathers).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDelivery Logistics:\u003c\/strong\u003e\u003cspan\u003e With a dry weight of \u003c\/span\u003e\u003cspan\u003e290kg\u003c\/span\u003e\u003cspan\u003e and a width of \u003c\/span\u003e\u003cspan\u003e215cm\u003c\/span\u003e\u003cspan\u003e, ensure clear access for a spa dolly. If side access is restricted, crane or hi-ab lifting may be required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eStandard Accessories:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSupplied with a \u003c\/span\u003e\u003cspan\u003eBlack Thermal Cover\u003c\/span\u003e\u003cspan\u003e, 3kW heater, and an integrated Ozone generator.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003eSpecifications Week End 645 Hot Tub\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"363\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeek End 645\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Persons (Includes 1 Lounger)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e32 Amp (Hardwired \/ Fused Spur)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 x 2HP High-Performance Pumps (4HP Total)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e45 Hydrotherapy Massage Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eControl System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGecko Y2 (3kW Heater)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,114 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShell Material\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6.3mm Snow White Acrylic\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. 290 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide: Week End 645\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 645 | 6-Person High-Performance 32A Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Access Video:\u003c\/span\u003e\u003cspan\u003e The 645 is a large-format square spa (\u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e). We require a video of your garden access. Because of its 2.15m length, we must ensure there is sufficient \"swing room\" around house corners and no height obstructions under \u003c\/span\u003e\u003cspan\u003e86.5cm\u003c\/span\u003e\u003cspan\u003e (plus dolly height).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Metrics:\u003c\/span\u003e\u003cspan\u003e This is a substantial unit. If your side path has any permanent obstacles (AC units, gas meters), please highlight these in your video.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Navigating Your Property\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003ePathway Width:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e920mm\u003c\/span\u003e\u003cspan\u003e (86.5cm height + 55mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eVertical Clearance:\u003c\/span\u003e\u003cspan\u003e When turned on its side for transport, the spa stands roughly \u003c\/span\u003e\u003cspan\u003e225cm high\u003c\/span\u003e\u003cspan\u003e on its dolly. Ensure no low-hanging gutters or tree branches block the path.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Proactive Delivery Scheduling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Journey:\u003c\/span\u003e\u003cspan\u003e Once your order is confirmed, we track your 645 through our specialised wet-testing and detailing phase.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Booking:\u003c\/span\u003e\u003cspan\u003e Our logistics team will coordinate a delivery date that minimises disruption to your week.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOn the day, you\u003c\/span\u003e\u003cspan\u003e will receive a \u003c\/span\u003e\u003cspan\u003epersonal courtesy call one hour before arrival\u003c\/span\u003e\u003cspan\u003e. We respect your time and ensure you are ready for the final installation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Base:\u003c\/span\u003e\u003cspan\u003e A 32A spa of this size requires a perfectly level, reinforced foundation (concrete pad or structural decking).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWeight Factors:\u003c\/span\u003e\u003cspan\u003e At \u003c\/span\u003e\u003cspan\u003e290kg dry\u003c\/span\u003e\u003cspan\u003e and holding \u003c\/span\u003e\u003cspan\u003e1,114 litres\u003c\/span\u003e\u003cspan\u003e of water, the total weight exceeds \u003c\/span\u003e\u003cspan\u003e1,400kg\u003c\/span\u003e\u003cspan\u003e plus bathers. Your base must be rated for this significant load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Electrical Supply (32 Amp HARDWIRED)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 645 is a high-amperage machine.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe Power:\u003c\/span\u003e\u003cspan\u003e Requires a dedicated \u003c\/span\u003e\u003cspan\u003e32 Amp\u003c\/span\u003e\u003cspan\u003e hardwired supply. This allows both 2HP pumps and the 3kW heater to run at 100% capacity simultaneously.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eProfessional Consultation Required:\u003c\/span\u003e\u003cspan\u003e Because property requirements vary, you \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home's total load capacity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eBoundary of Service:\u003c\/span\u003e\u003cspan\u003e We are spa technicians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply.\u003c\/span\u003e\u003cspan\u003e A 32A isolator must be ready before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e6. Water \u0026amp; Sanitation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eFilling:\u003c\/span\u003e\u003cspan\u003e Volume is \u003c\/span\u003e\u003cspan\u003e1,114 Litres\u003c\/span\u003e\u003cspan\u003e. Depending on your water pressure, this will take approximately 90–120 minutes.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAdvanced Sanitation:\u003c\/span\u003e\u003cspan\u003e Equipped with a high-output \u003c\/span\u003e\u003cspan\u003eOzonizer\u003c\/span\u003e\u003cspan\u003e to keep the water crystal clear even with 6 bathers using the spa regularly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Delivery, Installation \u0026amp; Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePositioning:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe expertly place the spa and fit the \u003c\/span\u003e\u003cspan\u003eMidnight Grey cabinet\u003c\/span\u003e\u003cspan\u003e panels and black thermal cover.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDual-Pump Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe activate both \u003c\/span\u003e\u003cspan\u003e2HP pumps\u003c\/span\u003e\u003cspan\u003e to demonstrate the 45-jet massage array. We will show you how to divert pressure to the \"Captain's Chair\" or the Lounger.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eGecko Y2 Briefing:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe walk you through the \u003c\/span\u003e\u003cspan\u003eGecko Y2 control system\u003c\/span\u003e\u003cspan\u003e, setting your 3kW heater to your preferred temperature and programming efficient filtration cycles.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"108\"\u003e \u003ccol width=\"249\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Persons (1 Lounger + 5 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e45 Performance Massage Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePumps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 x 2HP High-Flow Pumps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Dedicated (Hardwired)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSanitation\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIntegrated Ozonizer\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Week End 645\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 32 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eWeek End 645\u003c\/span\u003e\u003cspan\u003e is commissioned safely and is ready for use on delivery day, a certified 32 Amp electrical supply must be installed prior to our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIMPORTANT: PROPERTY REQUIREMENTS VARY.\u003c\/span\u003e\u003cspan\u003e A 32 Amp draw is a substantial load on a domestic property. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to conduct a site-specific assessment of your property’s consumer unit and total load capacity to ensure it can support this spa.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Responsibility \u0026amp; Boundaries\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure a safe and compliant installation, please note the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal \u003c\/span\u003e\u003cspan\u003eGecko Y2\u003c\/span\u003e\u003cspan\u003e control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eYOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou are responsible for providing the appropriate electrical supply. \u003c\/span\u003e\u003cspan\u003eWe are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators.\u003c\/span\u003e\u003cspan\u003e This infrastructure must be completed and tested by your electrician before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. The Specification (32 Amp High-Performance)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 645 features \u003c\/span\u003e\u003cspan\u003etwin 2HP pumps\u003c\/span\u003e\u003cspan\u003e and a \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e. A 32 Amp supply is the \"gold standard\" for this model, allowing you to enjoy a full-strength massage while the heater maintains your water temperature—even in the middle of winter.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"404\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eComponent\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eRequirement\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (Essential for the startup torque of twin pumps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the source\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Installation Mandatory Requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRotary Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety and emergency access, this must be positioned between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e Your electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eRequired Length\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Please leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator location. Our team will route this into the spa for the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHardwired Only:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThis spa requires a 32 Amp hardwired connection. It \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be used with a standard plug or an extension lead. Any attempt to bypass this requirement is a fire risk and will void your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Arrival Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur delivery team follows a precise schedule to ensure all customers receive their \"one hour before arrival\" courtesy call. If we arrive and the electrical supply is not ready or does not meet the 32 Amp specification:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eWe will not make the electrical connection.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe spa will be left empty and cannot be tested or commissioned.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eA Return Visit Fee\u003c\/strong\u003e\u003cspan\u003e will be charged to come back and complete the connection once your electrician has provided the correct supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Week End 645\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 645 | 6-Person High-Performance 32A Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that your \u003c\/span\u003e\u003cspan\u003eWeek End 645\u003c\/span\u003e\u003cspan\u003e—a dual-pump, 45-jet system—is installed with the technical precision required for a 32 Amp heavyweight.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Final Coordination\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe One-Hour Call:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe respect your schedule. Our team will provide a \u003c\/span\u003e\u003cspan\u003epersonal courtesy call one hour before arrival\u003c\/span\u003e\u003cspan\u003e to ensure the site is clear and you are ready for the installation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePrecision Navigation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAt \u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e, the 645 requires a wide berth. We utilise heavy-duty spa dollies to navigate the 86.5cm depth through your access route. We will carefully cross-reference the path with your provided access video to protect both your property and the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Strategic Placement \u0026amp; Structural Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Validation:\u003c\/strong\u003e\u003cspan\u003e With a filled weight exceeding \u003c\/span\u003e\u003cspan\u003e1,400kg\u003c\/span\u003e\u003cspan\u003e, we verify that your base (concrete or structural decking) is perfectly level. Levelling is critical for the 645 to ensure water displacement is even across all 6 seating positions.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOrientation Consultation:\u003c\/strong\u003e\u003cspan\u003e We consult with you on the best placement for the \u003c\/span\u003e\u003cspan\u003eGecko Y2 Control Panel\u003c\/span\u003e\u003cspan\u003e to ensure ease of access while maximising the aesthetic of the \u003c\/span\u003e\u003cspan\u003eMidnight Grey cabinet\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Commissioning (32 Amp)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHigh-Current Connection:\u003c\/strong\u003e\u003cspan\u003e Our technicians perform the final connection to your pre-installed \u003c\/span\u003e\u003cspan\u003e32 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply. We ensure the \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eTwin 2HP pumps\u003c\/span\u003e\u003cspan\u003e are correctly integrated into the Gecko Y2 control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFull Load Safety Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe perform a continuity and safety audit of the internal wiring, ensuring the 32A draw is handled safely by the internal components before energising the system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e4. \u003cstrong\u003eHydraulic Prime \u0026amp; Sanitation Setup\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDual-Pump Priming:\u003c\/strong\u003e\u003cspan\u003e We fill the \u003c\/span\u003e\u003cspan\u003e1,114-litre\u003c\/span\u003e\u003cspan\u003e tank through the filter housing. This is essential for a dual-pump system to prevent airlocks in the extensive \u003c\/span\u003e\u003cspan\u003e45-jet plumbing network\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOzone Commissioning\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We verify that the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonizer\u003c\/span\u003e\u003cspan\u003e is active and air-injecting correctly. This ensures your water purification begins the moment the spa is filled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; System Briefing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e45-Jet Hydro-Test:\u003c\/strong\u003e\u003cspan\u003e We activate \u003c\/span\u003e\u003cspan\u003eboth 2HP pumps\u003c\/span\u003e\u003cspan\u003e to test the full massage circuit. We will demonstrate how to use the air controllers and diverter valves to shift power between the lounger and the various \"therapy zones\" in the seats.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eGecko Y2 System Training\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We walk you through the control pad, showing you how to set the \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e, manage filtration cycles, and operate the LED lighting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLED Chromotherapy:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe demonstrate the internal lighting system, ensuring the Snow White acrylic is perfectly illuminated for your first evening soak.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. \"Zero-Trace\" Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePackaging Reclamation:\u003c\/strong\u003e\u003cspan\u003e We remove all transit pallets, protective wraps, and cardboard. Your garden will be left exactly as we found it—plus one fully commissioned luxury spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFinal Maintenance Briefing:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBefore leaving, we provide a final summary of water chemistry and filter care tailored to a high-capacity 6-person environment.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eStructural Levelling:\u003c\/strong\u003e\u003cspan\u003e Verified for 1,400kg+ load capacity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003e32A Electrical Safety:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eHardwired connection tested and sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Hydraulic Integrity:\u003c\/strong\u003e\u003cspan\u003e Twin 2HP pumps and 45 jets tested at full load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation Audit:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOzonator confirmed functional.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eOwner Handover:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFull Gecko Y2 system training and courtesy call completed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Week End 645\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 645 | High-Performance 6-Person Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 645 is engineered for high-intensity hydrotherapy and family durability. Featuring a reinforced \u003c\/span\u003e\u003cspan\u003eIce White\u003c\/span\u003e\u003cspan\u003e acrylic shell and high-output twin pumps, this spa is built to be the centrepiece of your garden wellness. This warranty is your assurance of quality, provided the spa is installed and maintained according to our professional standards.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Tiered Warranty Coverage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Shell Structural Warranty:\u003c\/strong\u003e\u003cspan\u003e Guaranteed against water loss due to defects in the structural integrity of the spa shell for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e5-Year Acrylic Surface Warranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Guaranteed against blistering, cracking, or delaminating of the interior \u003c\/span\u003e\u003cspan\u003eIce White\u003c\/span\u003e\u003cspan\u003e acrylic surface for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2-Year Equipment \u0026amp; Controls Warranty:\u003c\/strong\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003eGecko Y2 Control Pack\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e3kW Heater\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eTwin 2HP High-Flow Pumps\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eTopside Control Panel\u003c\/span\u003e\u003cspan\u003e against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2-Year Plumbing \u0026amp; Components Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers internal pipework, jet housings, and bonded joints against leaks and manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e1-Year Luxury Amenities:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers the \u003c\/span\u003e\u003cspan\u003eLED Chromotherapy system\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eHeadrests\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. MANDATORY: Electrical \u0026amp; Infrastructure Compliance\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe validity of this warranty—specifically the 2-year equipment and twin-pump tier—is strictly dependent on the following electrical standards:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e32 Amp Certification Required\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home’s load capacity. This ensures the 32 Amp supply is safe and stable. We require the homeowner to retain the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e issued by your contractor.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Connection Boundary:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur installation team are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply.\u003c\/span\u003e\u003cspan\u003e Our role is limited to the final connection from your pre-installed, pre-tested isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eSupply-Related Damage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny damage to the Gecko Y2 control board, the 3kW heater, or the twin 2HP pumps caused by an inadequate supply, \"voltage drop,\" or incorrect wiring at the property is \u003c\/span\u003e\u003cspan\u003enot covered\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Owner Maintenance \u0026amp; Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Care:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning agents.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChemical Balance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eImbalanced water (incorrect pH or excessive sanitisers) can corrode the 3kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your equipment guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWinterisation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDamage caused by frozen water in the plumbing lines is considered a maintenance failure. The spa must remain powered on (utilising the built-in frost protection) or be professionally winterised during freezing months.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eService Access:\u003c\/strong\u003e\u003cspan\u003e The owner must ensure the spa's service panels remain accessible. We are not responsible for costs related to the removal of decking, gazebos, or permanent landscaping to facilitate warranty repairs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Summary Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShell Structure:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAcrylic Surface:\u003c\/strong\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePumps \u0026amp; Electronics\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing \u0026amp; Seals:\u003c\/strong\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone \u0026amp; LEDs:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeekend Range — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003econtact@balancerecovery.co.uk\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e— we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Weekend_Range.pdf?v=1785385450\" rel=\"noopener\" target=\"_blank\"\u003eManual\u003c\/a\u003e\u003c\/p\u003e","brand":"Week End","offers":[{"title":"Default Title","offer_id":57836872401228,"sku":null,"price":9995.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/m7_15.png?v=1785318641"},{"product_id":"roca-olivia-7-person-commercial-overflow-spa-hydrotherapy","title":"Roca Olivia — 7-Person Commercial Overflow Spa (Hydrotherapy)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRoca Olivia — A 7-Person Commercial Overflow Spa Built for Constant Use\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eRoca Olivia\u003c\/span\u003e\u003cspan\u003e is a \u003c\/span\u003e\u003cspan\u003ecommercial-grade hydrotherapy spa with a deck-level overflow\u003c\/span\u003e\u003cspan\u003e, engineered for hotels, spas, gyms, leisure centres and wellness facilities. With seating for \u003c\/span\u003e\u003cspan\u003eseven adults\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e13 hydrotherapy jets plus air channels\u003c\/span\u003e\u003cspan\u003e and a sunken, flush-to-deck design, it's a premium centrepiece that turns a wellness area into a genuine guest attraction.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBuilt from a one-piece \u003c\/span\u003e\u003cspan\u003evacuum-formed acrylic shell\u003c\/span\u003e\u003cspan\u003e reinforced with laminated polyester on an \u003c\/span\u003e\u003cspan\u003eadjustable welded-aluminium frame\u003c\/span\u003e\u003cspan\u003e, and supplied \u003c\/span\u003e\u003cspan\u003epre-plumbed\u003c\/span\u003e\u003cspan\u003e, the Olivia is designed for the demands of high-traffic commercial use. A \u003c\/span\u003e\u003cspan\u003e1,100 L equalising (balance) tank\u003c\/span\u003e\u003cspan\u003e manages the deck-level overflow circuit, a \u003c\/span\u003e\u003cspan\u003eBalboa control system\u003c\/span\u003e\u003cspan\u003e (with optional bwa Wi-Fi) runs the plant, and standard \u003c\/span\u003e\u003cspan\u003eozone sanitation\u003c\/span\u003e\u003cspan\u003e (with an optional UV upgrade) keeps water clean and the chemical routine efficient.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Olivia is a fitted, in-ground installation supplied as a shell and \u003c\/span\u003e\u003cspan\u003eequipment pack\u003c\/span\u003e\u003cspan\u003e for professional install and commissioning — heater, circulation and hydromassage pumps, blower and filtration sized to your project. Made in Europe with full UK supply and support. \u003c\/span\u003e\u003cspan\u003e(\"Roca\" here is Roca Pool-Spa, a commercial spa manufacturer — not Roca Sanitario, the bathroom brand.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Olivia commercial spa (with overflow).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eType:\u003c\/strong\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 7 Adults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 299 × 248 cm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e111 cm ± 2 cm overall (≈ 91 cm water depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater:\u003c\/strong\u003e\u003cspan\u003e 2,100 L + 1,100 L balance tank\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e 13 + air channels (174 massage points; 32-jet option)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e ozone standard (UV optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Balboa (bwa Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater\/pumps (pack):\u003c\/strong\u003e\u003cspan\u003e 3 kW heater (opt. 6 kW); 2.0 kW hydromassage + 1.0 kW circulation pumps; 1.2 kW blower — confirm per pack\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ehard-wired\u003cstrong\u003e; \u003c\/strong\u003e230 V single-phase (≈ 7.2 kW \/ 31.3 A) or 3-phase 400 V option (typical for commercial)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEnvironment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCommercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEurope\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e 7-year shell + 2-year full\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSpecifications \u003c\/span\u003eRoca Olivia\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Olivia commercial spa (with overflow).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eType:\u003c\/strong\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 7 Adults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 299 × 248 cm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e111 cm ± 2 cm overall (≈ 91 cm water depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater:\u003c\/strong\u003e\u003cspan\u003e 2,100 L + 1,100 L balance tank\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e 13 + air channels (174 massage points; 32-jet option)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Ozone standard (UV optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Balboa (bwa Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater\/pumps (pack):\u003c\/strong\u003e\u003cspan\u003e 3 kW heater (opt. 6 kW); 2.0 kW hydromassage + 1.0 kW circulation pumps; 1.2 kW blower — confirm per pack\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eHard-wired\u003cstrong\u003e; \u003c\/strong\u003e230 V single-phase (≈ 7.2 kW \/ 31.3 A) or 3-phase 400 V option (typical for commercial)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEnvironment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCommercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEurope\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e 7-year shell + 2-year full\u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Olivia Commercial Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003eHow It Works\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eA commercial overflow spa is a fitted, in-ground installation, so the journey runs from consultation through civils and plant to commissioning. Here's what to expect\u003c\/strong\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eConsultation \u0026amp; Site Assessment:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe review your project — intended use (hotel, gym, leisure, wellness), location, deck recess, plant-room space and electrical supply — and recommend the right Olivia configuration (overflow gutter, jet count, heater\/pump pack, ozone\/UV, lighting and controls). CAD line drawings are provided for your designer\/installer.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eSpecification \u0026amp; Order:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e We confirm the equipment pack (heater output, pumps, blower, filtration), sanitation, lighting and Balboa control (with or without Wi-Fi), then place your order and confirm lead time.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eCivils, Plant Room \u0026amp; Electrical (by your team):\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Your contractors prepare a level, load-bearing base and the deck recess, build the plant room, and arrange the \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e via a qualified electrician (SWA cable to a waterproof isolator, per Part P). We provide the drawings and specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eDelivery:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e The pre-plumbed shell and equipment are delivered to site (free UK delivery). Access, offloading and any craneage are planned in advance given the size and weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eInstallation \u0026amp; Commissioning:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Professional installation sets and plumbs the shell, balance tank and plant, connects to the certified electrical supply, fills and balances the water, and commissions the control system. (We can arrange this service.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eHandover, First Use \u0026amp; Aftercare:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Your team is briefed on operation, filtration cycles, sanitation and routine maintenance. With water balanced and the spa up to temperature, it's ready for guests. We're on hand for spares, servicing and support.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eRoca Olivia Delivery \u0026amp; Installation\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery Free UK delivery\u003c\/strong\u003e\u003cspan\u003e of the pre-plumbed shell and equipment to your site. Given the size (299 × 248 cm) and weight of a commercial spa, delivery access, offloading and any craneage are planned with you in advance. Inspect the delivery on arrival and report any transit damage immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInstallation (commercial, in-ground)\u003c\/span\u003e\u003cspan\u003e The Olivia is a fitted commercial installation, not a self-assembly tub. It requires a prepared base and deck recess, a plant room for the equipment pack, and a hard-wired electrical supply. \u003c\/span\u003e\u003cspan\u003eProfessional installation and commissioning are available\u003c\/span\u003e\u003cspan\u003e and recommended — we'll quote based on your site, civils and plant requirements.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical\u003c\/span\u003e\u003cspan\u003e The spa is \u003c\/span\u003e\u003cspan\u003ehard-wired\u003c\/span\u003e\u003cspan\u003e by a qualified electrician. The standard configuration is 230 V single-phase (≈ 7.2 kW \/ 31.3 A); a \u003c\/span\u003e\u003cspan\u003e3-phase 400 V\u003c\/span\u003e\u003cspan\u003e supply is the realistic specification for commercial use (and required if the second 3 kW heater is fitted). Under UK Building Regulations (Part P), the supply runs from the consumer unit in SWA cable to a waterproof rotary isolator. We'll confirm the exact load and supply for your chosen equipment pack.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRoca Pool-Spa Warranty — 7-Year Shell + 2-Year Full\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Olivia is covered by the manufacturer's warranty:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"149\"\u003e \u003ccol width=\"141\"\u003e \u003ccol width=\"311\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eComponent\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCoverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAcrylic shell\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e7 years\u003c\/span\u003e\u003cspan\u003e (from date of production)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe acrylic layer of the pre-plumbed spa\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull warranty\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 years\u003c\/span\u003e\u003cspan\u003e (from date of sale)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eManufacturing and operating defects repaired at no cost (excluding bulbs, installation faults, etc.)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipment (heater, pumps, control)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePer component terms\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovered under the respective manufacturer warranties\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eConditions \u0026amp; exclusions\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCover requires compliant installation and hydraulics by authorised professionals, and correct ongoing maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eExcludes consumables (e.g. bulbs), corrosion\/scaling\/abrasion from poor maintenance, misuse, water above the maximum temperature, failure to use a thermal cover against sun, installation by non-authorised parties or use of non-original parts.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eKeep your proof of purchase and installation\/commissioning records. \u003c\/span\u003e\u003cspan\u003e(Confirm full terms against the supplier's UK warranty statement before publishing.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e Returns Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAs a UK-supplied product, the Roca Olivia is covered by your standard statutory rights.\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003e1. Your Statutory Rights\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eUnder the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e, goods must be of satisfactory quality, fit for purpose and as described. Faulty or misdescribed goods are covered accordingly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWhere the \u003c\/span\u003e\u003cspan\u003eConsumer Contracts Regulations 2013\u003c\/span\u003e\u003cspan\u003e apply, a 14-day cancellation right may be available for standard (non-bespoke) orders. As commercial spas are often specified\/built to a project's equipment pack, please confirm the cancellation position with us before ordering.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e2. Inspection on Delivery\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect your delivery on arrival and note any visible damage on the delivery paperwork. Report any transit damage to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e3. Faults \u0026amp; Defects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eManufacturing faults are handled under the warranty above and your statutory rights. Contact our team and we'll coordinate inspection, repair or replacement.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Bespoke \/ Commissioned Configurations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eProject-specific equipment packs and installed commercial spas may be treated as bespoke; we'll confirm the returns\/cancellation terms for your specific order at the point of sale.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e5. Contact\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Roca","offers":[{"title":"Default Title","offer_id":57836957106508,"sku":null,"price":17221.44,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/1-2026-07-29T163706.140.png?v=1785325042"},{"product_id":"roca-classic-5-person-commercial-overflow-spa-hydrotherapy","title":"Roca Classic — 5-Person Commercial Overflow Spa (Hydrotherapy)","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRoca Classic — A 5-Person Commercial Overflow Spa Built for Constant Use\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eRoca Classic\u003c\/span\u003e\u003cspan\u003e is a \u003c\/span\u003e\u003cspan\u003ecommercial-grade hydrotherapy spa with a deck-level overflow\u003c\/span\u003e\u003cspan\u003e, engineered for hotels, spas, gyms, leisure centres and wellness facilities. With seating for \u003c\/span\u003e\u003cspan\u003efive adults\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e14 hydrotherapy jets plus air channels\u003c\/span\u003e\u003cspan\u003e and a sunken, flush-to-deck design, it's a premium centrepiece in a more compact footprint than the larger Olivia.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBuilt from a one-piece \u003c\/span\u003e\u003cspan\u003evacuum-formed acrylic shell\u003c\/span\u003e\u003cspan\u003e reinforced with laminated polyester on an \u003c\/span\u003e\u003cspan\u003eadjustable welded-aluminium frame\u003c\/span\u003e\u003cspan\u003e, and supplied \u003c\/span\u003e\u003cspan\u003epre-plumbed\u003c\/span\u003e\u003cspan\u003e, the Classic is designed for the demands of high-traffic commercial use. A \u003c\/span\u003e\u003cspan\u003e1,100 L equalising (balance) tank\u003c\/span\u003e\u003cspan\u003e manages the deck-level overflow circuit, a \u003c\/span\u003e\u003cspan\u003eBalboa control system\u003c\/span\u003e\u003cspan\u003e (with optional bwa Wi-Fi) runs the plant, and standard \u003c\/span\u003e\u003cspan\u003eozone sanitation\u003c\/span\u003e\u003cspan\u003e (with an optional UV upgrade) keeps water clean.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Classic is a fitted, in-ground installation supplied as a shell and \u003c\/span\u003e\u003cspan\u003eequipment pack\u003c\/span\u003e\u003cspan\u003e for professional install and commissioning — heater, circulation and hydromassage pumps and filtration sized to your project. A \u003c\/span\u003e\u003cspan\u003eskimmer version\u003c\/span\u003e\u003cspan\u003e (186 × 213 cm) is also available. Made in Europe with full UK supply and support. \u003c\/span\u003e\u003cspan\u003e(\"Roca\" here is Roca Pool-Spa, a commercial spa manufacturer — not Roca Sanitario, the bathroom brand.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eModel:\u003c\/strong\u003e\u003cspan\u003e Roca Classic commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eType:\u003c\/strong\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCapacity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e5 adults\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 260 × 234 cm (overflow) \/ 186 × 213 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e102 cm ± 2 cm overall (≈ 79 cm water depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1,400 L + 1,100 L balance tank\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e14 + air channels\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShell:\u003c\/strong\u003e\u003cspan\u003e Reinforced acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation:\u003c\/strong\u003e\u003cspan\u003e Ozone standard (UV optional) \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Balboa (bwa Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater\/pumps:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEquipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eHard-wired; 230 V single-phase or 3-phase 400 V per pack\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEnvironment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCommercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e Europe\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eManufacturer \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2\u003eSpecifications Roca Classic \u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eModel:\u003c\/strong\u003e\u003cspan\u003e Roca Classic commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eType:\u003c\/strong\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCapacity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e5 adults\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 260 × 234 cm (overflow) \/ 186 × 213 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e102 cm ± 2 cm overall (≈ 79 cm water depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e1,400 L + 1,100 L balance tank\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e14 + air channels\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShell:\u003c\/strong\u003e\u003cspan\u003e Reinforced acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation:\u003c\/strong\u003e\u003cspan\u003e Ozone standard (UV optional) \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Balboa (bwa Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater\/pumps:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEquipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eHard-wired; 230 V single-phase or 3-phase 400 V per pack\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEnvironment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCommercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e Europe\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eManufacturer \u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Classic Commercial Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eA commercial overflow spa is a fitted, in-ground installation, so the journey runs from consultation through civils and plant to commissioning. Here's what to expect.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eConsultation \u0026amp; Site Assessment:\u003c\/strong\u003e\u003cspan\u003e We review your project — intended use (hotel, gym, leisure, wellness), location, deck recess, plant-room space and electrical supply — and recommend the right Classic configuration (\u003c\/span\u003e\u003cspan\u003eoverflow or skimmer\u003c\/span\u003e\u003cspan\u003e, jet count, heater\/pump pack, ozone\/UV, lighting and controls). CAD line drawings are provided for your designer\/installer.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eSpecification \u0026amp; Order:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e We confirm the equipment pack (heater output, pumps, blower, filtration), sanitation, lighting and Balboa control (with or without Wi-Fi), then place your order and confirm lead time.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eCivils, Plant Room \u0026amp; Electrical (by your team):\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Your contractors prepare a level, load-bearing base and the deck recess, build the plant room, and arrange the \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e via a qualified electrician (SWA cable to a waterproof isolator, per Part P). We provide the drawings and specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDelivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe pre-plumbed shell and equipment are delivered to site (free UK delivery). Access, offloading and any craneage are planned in advance given the size and weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eInstallation \u0026amp; Commissioning:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Professional installation sets and plumbs the shell, balance tank and plant, connects to the certified electrical supply, fills and balances the water, and commissions the control system. (We can arrange this service.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHandover, First Use \u0026amp; Aftercare:\u003c\/strong\u003e\u003cspan\u003e Your team is briefed on operation, filtration cycles, sanitation and routine maintenance. With water balanced and the spa up to temperature, it's ready for guests. We're on hand for spares, servicing and support.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eDelivery \u0026amp; Installation For Roca Classic Commercial Overflow Spa \u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery Free UK delivery\u003c\/strong\u003e\u003cspan\u003e of the pre-plumbed shell and equipment to your site. Given the size (260 × 234 cm) and weight of a commercial spa, delivery access, offloading and any craneage are planned with you in advance. Inspect the delivery on arrival and report any transit damage immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation (commercial, in-ground)\u003c\/strong\u003e\u003cspan\u003e The Classic is a fitted commercial installation, not a self-assembly tub. It requires a prepared base and deck recess, a plant room for the equipment pack, and a hard-wired electrical supply. \u003c\/span\u003e\u003cspan\u003eProfessional installation and commissioning are available\u003c\/span\u003e\u003cspan\u003e and recommended — we'll quote based on your site, civils and plant requirements.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e The spa\u003c\/strong\u003e is \u003c\/span\u003e\u003cspan\u003ehard-wired\u003c\/span\u003e\u003cspan\u003e by a qualified electrician. The supply depends on the equipment pack: a smaller heater pack may suit a 230 V single-phase supply, while a high-output commercial pack requires a \u003c\/span\u003e\u003cspan\u003e3-phase 400 V\u003c\/span\u003e\u003cspan\u003e supply. Under UK Building Regulations (Part P), the supply runs from the consumer unit in SWA cable to a waterproof rotary isolator. We'll confirm the exact load and supply for your chosen equipment pack.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eManufacturer's Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Roca Classic is covered by the manufacturer's warranty. Commercial spa warranties are typically tiered — a multi-year warranty on the acrylic shell plus a shorter full\/components warranty — and the exact term depends on your supply configuration and supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"164\"\u003e \u003ccol width=\"115\"\u003e \u003ccol width=\"323\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypical Cover\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNotes\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAcrylic shell\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMulti-year\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe shell typically carries the longest term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull \/ components\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShorter term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovers manufacturing and operating defects (excluding consumables such as bulbs)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipment (heater, pumps, control)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePer component terms\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovered under the respective manufacturer warranties\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eConditions \u0026amp; exclusions (typical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCover requires compliant installation and hydraulics by authorised professionals, and correct ongoing maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eExcludes consumables, corrosion\/scaling\/abrasion from poor maintenance, misuse, water above the maximum temperature, installation by non-authorised parties or use of non-original parts.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eKeep your proof of purchase and installation\/commissioning records.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe will confirm the exact warranty term and coverage for your Roca Classic supply before order — please don't publish a specific figure until verified with the supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturns Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAs a UK-supplied product, the Roca Classic is covered by your standard statutory rights.\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003e1. Your Statutory Rights\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eUnder the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e, goods must be of satisfactory quality, fit for purpose and as described. Faulty or misdescribed goods are covered accordingly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWhere the \u003c\/span\u003e\u003cspan\u003eConsumer Contracts Regulations 2013\u003c\/span\u003e\u003cspan\u003e apply, a 14-day cancellation right may be available for standard (non-bespoke) orders. As commercial spas are often specified\/built to a project's equipment pack, please confirm the cancellation position with us before ordering.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e2. Inspection on Delivery\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect your delivery on arrival and note any visible damage on the delivery paperwork. Report any transit damage to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e3. Faults \u0026amp; Defects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eManufacturing faults are handled under the warranty above and your statutory rights. Contact our team and we'll coordinate inspection, repair or replacement.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e4. Bespoke \/ Commissioned Configurations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eProject-specific equipment packs and installed commercial spas may be treated as bespoke; we'll confirm the returns\/cancellation terms for your specific order at the point of sale.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e5. Contact\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Roca","offers":[{"title":"Default Title","offer_id":57836961726796,"sku":null,"price":15639.72,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/3_55.png?v=1784620863"},{"product_id":"roca-janette-4-person-commercial-corner-overflow-spa-hydrotherapy","title":"Roca Janette — 4-Person Commercial Corner Overflow Spa (Hydrotherapy)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRoca Janette — A Compact 4-Person Commercial Corner Overflow Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eRoca Janette\u003c\/span\u003e\u003cspan\u003e is a \u003c\/span\u003e\u003cspan\u003ecommercial-grade hydrotherapy spa with a deck-level overflow\u003c\/span\u003e\u003cspan\u003e, engineered for hotels, spas, gyms, leisure centres and wellness facilities where space is at a premium. As the most compact model in the Roca commercial range, its corner-friendly \u003c\/span\u003e\u003cspan\u003e197 × 215 cm\u003c\/span\u003e\u003cspan\u003e footprint seats \u003c\/span\u003e\u003cspan\u003efour adults\u003c\/span\u003e\u003cspan\u003e and delivers \u003c\/span\u003e\u003cspan\u003e12 hydrotherapy jets plus air channels\u003c\/span\u003e\u003cspan\u003e — premium hydrotherapy that fits where a larger spa won't.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBuilt from a one-piece \u003c\/span\u003e\u003cspan\u003evacuum-formed acrylic shell\u003c\/span\u003e\u003cspan\u003e reinforced with laminated polyester on an \u003c\/span\u003e\u003cspan\u003eadjustable welded-aluminium frame\u003c\/span\u003e\u003cspan\u003e, and supplied \u003c\/span\u003e\u003cspan\u003epre-plumbed\u003c\/span\u003e\u003cspan\u003e (in securely bracketed PVC), the Janette is designed for the demands of high-traffic commercial use. A \u003c\/span\u003e\u003cspan\u003e1,100 L equalising (balance) tank\u003c\/span\u003e\u003cspan\u003e manages the deck-level overflow circuit, fitted \u003c\/span\u003e\u003cspan\u003eelectronic spa-side controls\u003c\/span\u003e\u003cspan\u003e run the plant, and the spa can be specified with the sanitisation and jet packs to suit your venue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eThe Janette is a fitted\u003c\/strong\u003e, in-ground installation supplied as a shell and \u003c\/span\u003e\u003cspan\u003eequipment pack\u003c\/span\u003e\u003cspan\u003e for professional install and commissioning — heater, circulation and hydromassage pumps, sanitisation and filtration sized to your project. A \u003c\/span\u003e\u003cspan\u003eskimmer version\u003c\/span\u003e\u003cspan\u003e (179 × 179 cm) is also available for the tightest sites. Made in Europe with full UK supply and support. \u003c\/span\u003e\u003cspan\u003e(\"Roca\" here is Roca Pool-Spa, a commercial spa manufacturer — not Roca Sanitario, the bathroom brand.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Janette commercial spa (with overflow \/ corner)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 4 adults · \u003c\/span\u003e\u003cspan\u003ePlan size:\u003c\/span\u003e\u003cspan\u003e 197 × 215 cm (overflow) \/ 179 × 179 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeight\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 102 cm ± 2 cm overall (≈ 79 cm water depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 900 L + 1,100 L balance tank\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e12 + air channels (6 \/ 32 optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical:\u003c\/strong\u003e\u003cspan\u003e Hard-wired; 230 V single-phase likely viable, 3-phase 400 V optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEurope\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eManufacturer\u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2\u003eSpecifications Roca Janette\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Janette commercial spa (with overflow \/ corner)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 4 adults · \u003c\/span\u003e\u003cspan\u003ePlan size:\u003c\/span\u003e\u003cspan\u003e 197 × 215 cm (overflow) \/ 179 × 179 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeight\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 102 cm ± 2 cm overall (≈ 79 cm water depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 900 L + 1,100 L balance tank\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e12 + air channels (6 \/ 32 optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical:\u003c\/strong\u003e\u003cspan\u003e Hard-wired; 230 V single-phase likely viable, 3-phase 400 V optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEurope\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eManufacturer\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Janette Commercial Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eA commercial overflow spa is a fitted,\u003c\/strong\u003e in-ground installation, so the journey runs from consultation through civils and plant to commissioning. Here's what to expect.\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eConsultation \u0026amp; Site Assessment:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e We review your project — intended use (hotel, gym, leisure, wellness), the available space, deck recess, plant-room and electrical supply — and recommend the right Janette configuration (\u003c\/span\u003e\u003cspan\u003eoverflow or skimmer\u003c\/span\u003e\u003cspan\u003e, jet pack, heater\/pump pack, sanitisation, lighting and controls). The Janette's compact corner footprint makes it ideal where a larger spa won't fit. CAD line drawings are provided for your designer\/installer.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSpecification \u0026amp; Order:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e We confirm the equipment pack (heater output, pumps, blower, filtration), sanitisation, lighting and control package (with or without Wi-Fi), then place your order and confirm lead time.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCivils, Plant Room \u0026amp; Electrical (by your team):\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Your contractors prepare a level, load-bearing base and the deck recess, build the plant room, and arrange the \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e via a qualified electrician (SWA cable to a waterproof isolator, per Part P). We provide the drawings and specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDelivery:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe pre-plumbed shell and equipment are delivered to site (free UK delivery). Access and offloading are planned in advance — the Janette's compact size eases access on tighter sites.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eInstallation \u0026amp; Commissioning:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Professional installation sets and plumbs the shell, balance tank and plant, connects to the certified electrical supply, fills and balances the water, and commissions the control system. (We can arrange this service.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHandover, First Use \u0026amp; Aftercare:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Your team is briefed on operation, filtration cycles, sanitisation and routine maintenance. With water balanced and the spa up to temperature, it's ready for guests. We're on hand for spares, servicing and support.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eDelivery \u0026amp; Installation For Roca Janette\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery Free UK delivery\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eof the pre-plumbed shell and equipment to your site. As a compact commercial spa (197 × 215 cm), the Janette is easier to manoeuvre into tighter sites than larger models, but delivery access and offloading are still planned with you in advance. Inspect the delivery on arrival and report any transit damage immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation (commercial, in-ground)\u003c\/strong\u003e\u003cspan\u003e The Janette is a fitted commercial installation, not a self-assembly tub. It requires a prepared base and deck recess, a plant room for the equipment pack, and a hard-wired electrical supply. \u003c\/span\u003e\u003cspan\u003eProfessional installation and commissioning are available\u003c\/span\u003e\u003cspan\u003e and recommended — we'll quote based on your site, civils and plant requirements.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e The spa \u003c\/strong\u003eis \u003c\/span\u003e\u003cspan\u003ehard-wired\u003c\/span\u003e\u003cspan\u003e by a qualified electrician. The supply depends on the equipment pack: as the smallest spa in the range (900 L), the Janette should suit a 230 V single-phase supply with a smaller heater pack, with a \u003c\/span\u003e\u003cspan\u003e3-phase 400 V\u003c\/span\u003e\u003cspan\u003e option for higher-output configurations. Under UK Building Regulations (Part P), the supply runs from the consumer unit in SWA cable to a waterproof rotary isolator. We'll confirm the exact load and supply for your chosen equipment pack.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e Warranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eManufacturer's Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Roca Janette is covered by the manufacturer's warranty. Commercial spa warranties are typically tiered\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e — a multi-year warranty on the acrylic shell plus a shorter full\/components warranty — and the exact term depends on your supply configuration and supplier\u003c\/strong\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"164\"\u003e \u003ccol width=\"115\"\u003e \u003ccol width=\"323\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypical Cover\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNotes\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAcrylic shell\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMulti-year\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe shell typically carries the longest term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull \/ components\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShorter term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovers manufacturing and operating defects (excluding consumables such as bulbs)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipment (heater, pumps, control)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePer component terms\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovered under the respective manufacturer warranties\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eConditions \u0026amp; exclusions (typical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCover requires compliant installation and hydraulics by authorised professionals, and correct ongoing maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eExcludes consumables, corrosion\/scaling\/abrasion from poor maintenance, misuse, water above the maximum temperature, installation by non-authorised parties or use of non-original parts.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eKeep your proof of purchase and installation\/commissioning records.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe will confirm the exact warranty term and coverage for your Roca Janette supply before order — please don't publish a specific figure until verified with the supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturns Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAs a UK-supplied product, the Roca Janette is covered by your standard statutory rights.\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Your Statutory Rights\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUnder the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e, goods must be of satisfactory quality, fit for purpose and as described. Faulty or misdescribed goods are covered accordingly.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhere the \u003c\/span\u003e\u003cspan\u003eConsumer Contracts Regulations 2013\u003c\/span\u003e\u003cspan\u003e apply, a 14-day cancellation right may be available for standard (non-bespoke) orders. As commercial spas are often specified\/built to a project's equipment pack, please confirm the cancellation position with us before ordering.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Inspection on Delivery\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eInspect your delivery on arrival and note any visible damage on the delivery paperwork. Report any transit damage to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographs.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Faults \u0026amp; Defects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eManufacturing faults are handled under the warranty above and your statutory rights. Contact our team and we'll coordinate inspection, repair or replacement.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Bespoke \/ Commissioned Configurations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProject-specific equipment packs and installed commercial spas may be treated as bespoke; we'll confirm the returns\/cancellation terms for your specific order at the point of sale.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Contact\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Roca","offers":[{"title":"Default Title","offer_id":57837022380364,"sku":null,"price":13803.36,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2_64.png?v=1784629637"},{"product_id":"roca-natalie-5-person-octagonal-commercial-overflow-spa-hydrotherapy","title":"Roca Natalie — 5-Person Octagonal Commercial Overflow Spa (Hydrotherapy)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRoca Natalie — A Striking 5-Person Octagonal Commercial Overflow Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eRoca Natalie\u003c\/span\u003e\u003cspan\u003e is a \u003c\/span\u003e\u003cspan\u003ecommercial-grade hydrotherapy spa with a deck-level overflow\u003c\/span\u003e\u003cspan\u003e and a distinctive \u003c\/span\u003e\u003cspan\u003eoctagonal\u003c\/span\u003e\u003cspan\u003e design, engineered for hotels, spas, gyms, leisure centres and wellness facilities. Its symmetrical \u003c\/span\u003e\u003cspan\u003e253 × 253 cm\u003c\/span\u003e\u003cspan\u003e footprint seats \u003c\/span\u003e\u003cspan\u003efive adults\u003c\/span\u003e\u003cspan\u003e around a central footwell and delivers \u003c\/span\u003e\u003cspan\u003e14 hydrotherapy jets plus air channels\u003c\/span\u003e\u003cspan\u003e — a sociable, sculptural centrepiece for any premium wellness space.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBuilt from a one-piece \u003c\/span\u003e\u003cspan\u003evacuum-formed acrylic shell\u003c\/span\u003e\u003cspan\u003e reinforced with laminated polyester on an \u003c\/span\u003e\u003cspan\u003eadjustable welded-aluminium frame\u003c\/span\u003e\u003cspan\u003e, and supplied \u003c\/span\u003e\u003cspan\u003epre-plumbed\u003c\/span\u003e\u003cspan\u003e (in securely bracketed PVC), the Natalie is designed for the demands of high-traffic commercial use. A \u003c\/span\u003e\u003cspan\u003e1,100 L equalising (balance) tank\u003c\/span\u003e\u003cspan\u003e manages the deck-level overflow circuit, fitted \u003c\/span\u003e\u003cspan\u003eelectronic spa-side controls\u003c\/span\u003e\u003cspan\u003e run the plant, and the spa can be specified with the sanitisation and jet packs to suit your venue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eThe Natalie is a fitted\u003c\/strong\u003e, in-ground installation supplied as a shell and \u003c\/span\u003e\u003cspan\u003eequipment pack\u003c\/span\u003e\u003cspan\u003e for professional install and commissioning — heater, circulation and hydromassage pumps, sanitisation and filtration sized to your project. Made in Europe with full UK supply and support. \u003c\/span\u003e\u003cspan\u003e(\"Roca\" here is Roca Pool-Spa, a commercial spa manufacturer — not Roca Sanitario, the bathroom brand.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003eTechnical Specifications\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eModel:\u003c\/strong\u003e\u003cspan\u003e Roca Natalie octagonal commercial spa (with overflow).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eType:\u003c\/strong\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e Octagonal\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5 adults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 253 × 253 cm.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e 102 cm ± 2 cm overall (≈ 78 cm bathing depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1,300 L + 1,100 L balance tank.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e 14 + air channels (7 \/ 32 optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShell:\u003c\/strong\u003e\u003cspan\u003e Reinforced octagonal acrylic on welded-aluminium frame, pre-plumbed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitisation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Fitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical:\u003c\/strong\u003e\u003cspan\u003e Hard-wired; 3-phase 400 V likely (lighter packs may suit single-phase)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e Europe.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Manufacturer\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecifications\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003eSpecifications Roca Natalie\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eModel:\u003c\/strong\u003e\u003cspan\u003e Roca Natalie octagonal commercial spa (with overflow).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eType:\u003c\/strong\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e Octagonal\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5 adults.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 253 × 253 cm.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e 102 cm ± 2 cm overall (≈ 78 cm bathing depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1,300 L + 1,100 L balance tank.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e 14 + air channels (7 \/ 32 optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShell:\u003c\/strong\u003e\u003cspan\u003e Reinforced octagonal acrylic on welded-aluminium frame, pre-plumbed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitisation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Fitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical:\u003c\/strong\u003e\u003cspan\u003e Hard-wired; 3-phase 400 V likely (lighter packs may suit single-phase)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e Europe.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Manufacturer\u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Natalie Commercial Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eA commercial overflow spa is a fitted, in-ground installation, so the journey runs from consultation through civils and plant to commissioning. Here's what to expect.\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eConsultation \u0026amp; Site Assessment:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e We review your project — intended use (hotel, gym, leisure, wellness), location, deck recess, plant-room space and electrical supply — and recommend the right Natalie configuration (jet pack, heater\/pump pack, sanitisation, lighting and controls). The octagonal form makes the Natalie a natural design centrepiece. CAD line drawings are provided for your designer\/installer.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSpecification \u0026amp; Order:\u003c\/strong\u003e\u003cspan\u003e We confirm the equipment pack (heater output, pumps, blower, filtration), sanitisation, lighting and control package (with or without Wi-Fi), then place your order and confirm lead time.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCivils, Plant Room \u0026amp; Electrical (by your team):\u003c\/strong\u003e\u003cspan\u003e Your contractors prepare a level, load-bearing base and the deck recess, build the plant room, and arrange the \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e via a qualified electrician (SWA cable to a waterproof isolator, per Part P). We provide the drawings and specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDelivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe pre-plumbed shell and equipment are delivered to site (free UK delivery). Access, offloading and any craneage are planned in advance given the size and weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInstallation \u0026amp; Commissioning:\u003c\/strong\u003e\u003cspan\u003e Professional installation sets and plumbs the shell, balance tank and plant, connects to the certified electrical supply, fills and balances the water, and commissions the control system. (We can arrange this service.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHandover, First Use \u0026amp; Aftercare:\u003c\/strong\u003e\u003cspan\u003e Your team is briefed on operation, filtration cycles, sanitisation and routine maintenance. With water balanced and the spa up to temperature, it's ready for guests. We're on hand for spares, servicing and support.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eRoca Natalie Delivery \u0026amp; Installation \u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery Free UK delivery\u003c\/strong\u003e\u003cspan\u003e of the pre-plumbed shell and equipment to your site. Given the size (253 × 253 cm) and weight of a commercial spa, delivery access, offloading and any craneage are planned with you in advance. Inspect the delivery on arrival and report any transit damage immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation (commercial, in-ground)\u003c\/strong\u003e\u003cspan\u003e The Natalie is a fitted commercial installation, not a self-assembly tub. It requires a prepared base and deck recess, a plant room for the equipment pack, and a hard-wired electrical supply. \u003c\/span\u003e\u003cspan\u003eProfessional installation and commissioning are available\u003c\/span\u003e\u003cspan\u003e and recommended — we'll quote based on your site, civils and plant requirements.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e The spa\u003c\/strong\u003e is \u003c\/span\u003e\u003cspan\u003ehard-wired\u003c\/span\u003e\u003cspan\u003e by a qualified electrician. The supply depends on the equipment pack: at 1,300 L, a full-commercial pack will most likely require a \u003c\/span\u003e\u003cspan\u003e3-phase 400 V\u003c\/span\u003e\u003cspan\u003e supply, while a lighter pack may suit 230 V single-phase. Under UK Building Regulations (Part P), the supply runs from the consumer unit in SWA cable to a waterproof rotary isolator. We'll confirm the exact load and supply for your chosen equipment pack.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eManufacturer's Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Natalie is covered by the manufacturer's warranty. Commercial spa warranties are typically \u003c\/span\u003e\u003cspan\u003etiered\u003c\/span\u003e\u003cspan\u003e — a multi-year warranty on the acrylic shell plus a shorter full\/components warranty — and the exact term depends on your supply configuration and supplier.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"164\"\u003e \u003ccol width=\"115\"\u003e \u003ccol width=\"323\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypical Cover\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNotes\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAcrylic shell\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMulti-year\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe shell typically carries the longest term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull \/ components\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShorter term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovers manufacturing and operating defects (excluding consumables such as bulbs)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipment (heater, pumps, control)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePer component terms\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovered under the respective manufacturer warranties\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eConditions \u0026amp; exclusions (typical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCover requires compliant installation and hydraulics by authorised professionals, and correct ongoing maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eExcludes consumables, corrosion\/scaling\/abrasion from poor maintenance, misuse, water above the maximum temperature, installation by non-authorised parties or use of non-original parts.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eKeep your proof of purchase and installation\/commissioning records.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe will confirm the exact warranty term and coverage for your Roca Natalie supply before order — please don't publish a specific figure until verified with the supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAs a UK-supplied product, the Roca Natalie is covered by your standard statutory rights.\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Your Statutory Rights\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUnder the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e, goods must be of satisfactory quality, fit for purpose and as described. Faulty or misdescribed goods are covered accordingly.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhere the \u003c\/span\u003e\u003cspan\u003eConsumer Contracts Regulations 2013\u003c\/span\u003e\u003cspan\u003e apply, a 14-day cancellation right may be available for standard (non-bespoke) orders. As commercial spas are often specified\/built to a project's equipment pack, please confirm the cancellation position with us before ordering.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Inspection on Delivery\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eInspect your delivery on arrival and note any visible damage on the delivery paperwork. Report any transit damage to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographs.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Faults \u0026amp; Defects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eManufacturing faults are handled under the warranty above and your statutory rights. Contact our team and we'll coordinate inspection, repair or replacement.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Bespoke \/ Commissioned Configurations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProject-specific equipment packs and installed commercial spas may be treated as bespoke; we'll confirm the returns\/cancellation terms for your specific order at the point of sale.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Contact\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Roca","offers":[{"title":"Default Title","offer_id":57837037027660,"sku":null,"price":18039.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2_65.png?v=1784631312"},{"product_id":"roca-sunflower-8-person-round-commercial-overflow-spa-hydrotherapy","title":"Roca Sunflower — 8-Person Round Commercial Overflow Spa (Hydrotherapy)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRoca Sunflower — The Range's Largest 8-Person Round Commercial Overflow Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eRoca Sunflower\u003c\/span\u003e\u003cspan\u003e is the \u003c\/span\u003e\u003cspan\u003elargest spa in the Roca commercial range\u003c\/span\u003e\u003cspan\u003e — a striking \u003c\/span\u003e\u003cspan\u003eround, deck-level overflow spa\u003c\/span\u003e\u003cspan\u003e engineered for hotels, spas, gyms, leisure centres and wellness facilities. Its \u003c\/span\u003e\u003cspan\u003e2.8 m (283 cm) diameter\u003c\/span\u003e\u003cspan\u003e seats \u003c\/span\u003e\u003cspan\u003eeight adults\u003c\/span\u003e\u003cspan\u003e around a central footwell and delivers \u003c\/span\u003e\u003cspan\u003e32 hydrotherapy jets plus air channels\u003c\/span\u003e\u003cspan\u003e — a sociable, high-capacity centrepiece for any premium wellness space.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eBuilt from a one-piece \u003c\/span\u003e\u003cspan\u003evacuum-formed acrylic shell\u003c\/span\u003e\u003cspan\u003e reinforced with laminated polyester on an \u003c\/span\u003e\u003cspan\u003eadjustable welded-aluminium frame\u003c\/span\u003e\u003cspan\u003e, and supplied \u003c\/span\u003e\u003cspan\u003epre-plumbed\u003c\/span\u003e\u003cspan\u003e (in securely bracketed PVC), the Sunflower is designed for the demands of high-traffic commercial use. A \u003c\/span\u003e\u003cspan\u003e1,100 L equalising (balance) tank\u003c\/span\u003e\u003cspan\u003e manages the deck-level overflow circuit, fitted \u003c\/span\u003e\u003cspan\u003eelectronic spa-side controls\u003c\/span\u003e\u003cspan\u003e run the plant, and the spa can be specified with the sanitisation and jet packs to suit your venue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe Sunflower is a fitted, in-ground installation supplied as a shell and \u003c\/span\u003e\u003cspan\u003eequipment pack\u003c\/span\u003e\u003cspan\u003e for professional install and commissioning — heater, circulation and hydromassage pumps, sanitisation and filtration sized to your project. Made in Europe with full UK supply and support. \u003c\/span\u003e\u003cspan\u003e(\"Roca\" here is Roca Pool-Spa, a commercial spa manufacturer — not Roca Sanitario, the bathroom brand.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eModel:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eRoca Sunflower round commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eRoca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e Round \/ circular\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 8 adults\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 2.8 m \/ 283 cm diameter\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e 116 cm ± 2 cm overall (≈ 90 cm bathing depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2,000 L + 1,100 L balance tank \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e32 + air channels (14 option)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced round acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitisation:\u003c\/strong\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Fitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hard-wired; 3-phase 400 V required for full-commercial duty\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e Europe\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Manufacturer \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2\u003eSpecifications Roca Sunflower\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eModel:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eRoca Sunflower round commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eRoca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e Round \/ circular\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 8 adults\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 2.8 m \/ 283 cm diameter\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e 116 cm ± 2 cm overall (≈ 90 cm bathing depth)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2,000 L + 1,100 L balance tank \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e32 + air channels (14 option)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced round acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitisation:\u003c\/strong\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Fitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hard-wired; 3-phase 400 V required for full-commercial duty\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e Europe\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Manufacturer \u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Sunflower Commercial Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eA commercial overflow spa is a fitted, in-ground installation, so the journey runs from consultation through civils and plant to commissioning. Here's what to expect.\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eConsultation \u0026amp; Site Assessment:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e We review your project — intended use (hotel, gym, leisure, wellness), location, deck recess, plant-room space and electrical supply — and recommend the right Sunflower configuration (jet count, heater\/pump pack, sanitisation, lighting and controls). As the range's flagship, the Sunflower makes a natural design centrepiece. CAD line drawings are provided for your designer\/installer.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eSpecification \u0026amp; Order:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e We confirm the equipment pack (heater output, pumps, blower, filtration), sanitisation, lighting and control package (with or without Wi-Fi), then place your order and confirm lead time.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eCivils, Plant Room \u0026amp; Electrical (by your team):\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Your contractors prepare a level, load-bearing base and the deck recess, build the plant room, and arrange the \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e via a qualified electrician (SWA cable to a waterproof isolator, per Part P). Given the Sunflower's size, a 3-phase 400 V supply is expected. We provide the drawings and specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eDelivery:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe pre-plumbed shell and equipment are delivered to site (free UK delivery). Access, offloading and craneage are planned in advance — important given the 2.8 m diameter and weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eInstallation \u0026amp; Commissioning\u003cspan\u003e:\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eProfessional installation sets and plumbs the shell, balance tank and plant, connects to the certified electrical supply, fills and balances the water, and commissions the control system. (We can arrange this service.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eHandover, First Use \u0026amp; Aftercare:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Your team is briefed on operation, filtration cycles, sanitisation and routine maintenance. With water balanced and the spa up to temperature, it's ready for guests. We're on hand for spares, servicing and support.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\n\u003cspan\u003eRoca Sunflower \u003c\/span\u003eDelivery \u0026amp; Installation\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery Free UK delivery\u003c\/strong\u003e\u003cspan\u003e of the pre-plumbed shell and equipment to your site. As the largest spa in the range (2.8 m diameter), delivery access, offloading and craneage are planned with you in advance. Inspect the delivery on arrival and report any transit damage immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation (commercial, in-ground)\u003c\/strong\u003e\u003cspan\u003e The Sunflower is a fitted commercial installation, not a self-assembly tub. It requires a prepared base and deck recess, a plant room for the equipment pack, and a hard-wired electrical supply. \u003c\/span\u003e\u003cspan\u003eProfessional installation and commissioning are available\u003c\/span\u003e\u003cspan\u003e and recommended — we'll quote based on your site, civils and plant requirements.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e The spa\u003c\/strong\u003e is \u003c\/span\u003e\u003cspan\u003ehard-wired\u003c\/span\u003e\u003cspan\u003e by a qualified electrician. As the largest model (2,000 L, 8-person, 32 jets), a full-commercial equipment pack will require a \u003c\/span\u003e\u003cspan\u003e3-phase 400 V\u003c\/span\u003e\u003cspan\u003e supply. Under UK Building Regulations (Part P), the supply runs from the consumer unit in SWA cable to a waterproof rotary isolator. We'll confirm the exact load and supply for your chosen equipment pack.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eManufacturer's Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Roca Sunflower is covered by the manufacturer's warranty. Commercial spa warranties are typically tiered — a multi-year warranty on the acrylic shell plus a shorter full\/components warranty — and the exact term depends on your supply configuration and supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"164\"\u003e \u003ccol width=\"115\"\u003e \u003ccol width=\"323\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypical Cover\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNotes\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAcrylic shell\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMulti-year\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe shell typically carries the longest term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull \/ components\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShorter term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovers manufacturing and operating defects (excluding consumables such as bulbs)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipment (heater, pumps, control)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePer component terms\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovered under the respective manufacturer warranties\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eConditions \u0026amp; exclusions (typical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCover requires compliant installation and hydraulics by authorised professionals, and correct ongoing maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eExcludes consumables, corrosion\/scaling\/abrasion from poor maintenance, misuse, water above the maximum temperature, installation by non-authorised parties or use of non-original parts.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eKeep your proof of purchase and installation\/commissioning records.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWe will confirm the exact warranty term and coverage for your Roca Sunflower supply before order — please don't publish a specific figure until verified with the supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAs a UK-supplied product, the Roca Sunflower is covered by your standard statutory rights.\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Your Statutory Rights\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUnder the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e, goods must be of satisfactory quality, fit for purpose and as described. Faulty or misdescribed goods are covered accordingly.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhere the \u003c\/span\u003e\u003cspan\u003eConsumer Contracts Regulations 2013\u003c\/span\u003e\u003cspan\u003e apply, a 14-day cancellation right may be available for standard (non-bespoke) orders. As commercial spas are often specified\/built to a project's equipment pack, please confirm the cancellation position with us before ordering.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Inspection on Delivery\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eInspect your delivery on arrival and note any visible damage on the delivery paperwork. Report any transit damage to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographs.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Faults \u0026amp; Defects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eManufacturing faults are handled under the warranty above and your statutory rights. Contact our team and we'll coordinate inspection, repair or replacement.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Bespoke \/ Commissioned Configurations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProject-specific equipment packs and installed commercial spas may be treated as bespoke; we'll confirm the returns\/cancellation terms for your specific order at the point of sale.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Contact\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Roca","offers":[{"title":"Default Title","offer_id":57837271155020,"sku":null,"price":24300.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/6_15.png?v=1784632272"},{"product_id":"roca-victoria-5-person-round-commercial-overflow-spa-hydrotherapy","title":"Roca Victoria — 5-Person Round Commercial Overflow Spa (Hydrotherapy)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRoca Victoria — A Striking 5-Person Round Commercial Overflow Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eRoca Victoria\u003c\/span\u003e\u003cspan\u003e is a \u003c\/span\u003e\u003cspan\u003ecommercial-grade hydrotherapy spa with a deck-level overflow\u003c\/span\u003e\u003cspan\u003e and a clean \u003c\/span\u003e\u003cspan\u003eround\u003c\/span\u003e\u003cspan\u003e design, engineered for hotels, spas, gyms, leisure centres and wellness facilities. Its \u003c\/span\u003e\u003cspan\u003eØ 2.49 m\u003c\/span\u003e\u003cspan\u003e circular form seats \u003c\/span\u003e\u003cspan\u003efive adults\u003c\/span\u003e\u003cspan\u003e around a central footwell and delivers up to \u003c\/span\u003e\u003cspan\u003e32 hydrotherapy jets plus air channels\u003c\/span\u003e\u003cspan\u003e — a sociable, sculptural centrepiece for any premium wellness space.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBuilt from a one-piece \u003c\/span\u003e\u003cspan\u003evacuum-formed acrylic shell\u003c\/span\u003e\u003cspan\u003e reinforced with laminated polyester on an \u003c\/span\u003e\u003cspan\u003eadjustable welded-aluminium frame\u003c\/span\u003e\u003cspan\u003e, and supplied \u003c\/span\u003e\u003cspan\u003epre-plumbed\u003c\/span\u003e\u003cspan\u003e (in securely bracketed PVC), the Victoria is designed for the demands of high-traffic commercial use. A \u003c\/span\u003e\u003cspan\u003e1,100 L equalising (balance) tank\u003c\/span\u003e\u003cspan\u003e manages the deck-level overflow circuit, fitted \u003c\/span\u003e\u003cspan\u003eelectronic spa-side controls\u003c\/span\u003e\u003cspan\u003e run the plant, and the spa can be specified with the sanitisation and jet packs to suit your venue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Victoria is a fitted, in-ground installation supplied as a shell and \u003c\/span\u003e\u003cspan\u003eequipment pack\u003c\/span\u003e\u003cspan\u003e for professional install and commissioning — heater, circulation and hydromassage pumps, sanitisation and filtration sized to your project. A more compact \u003c\/span\u003e\u003cspan\u003eskimmer version (Ø 177 cm)\u003c\/span\u003e\u003cspan\u003e is also available. Made in Europe with full UK supply and support. \u003c\/span\u003e\u003cspan\u003e(\"Roca\" here is Roca Pool-Spa, a commercial spa manufacturer — not Roca Sanitario, the bathroom brand.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Victoria round commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e Round \/ circular\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5 adults \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e Ø 249 cm (overflow) \/ Ø 177 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e 100 cm ± 2 cm overall\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1,100 L + 1,100 L balance tank (overflow); ~800 L (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e up to 32 + air channels (6 \/ 12 options)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced round acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitisation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Fitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hard-wired; 230 V single-phase (lighter pack) or 3-phase 400 V (full-commercial)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e Europe\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Manufacturer \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\n\u003cmeta charset=\"utf-8\"\u003e Specifications\u003c\/h5\u003e\n\u003ch2\u003eSpecifications Roca Victoria\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Victoria round commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e Round \/ circular\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5 adults \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e Ø 249 cm (overflow) \/ Ø 177 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e 100 cm ± 2 cm overall\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1,100 L + 1,100 L balance tank (overflow); ~800 L (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e up to 32 + air channels (6 \/ 12 options)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced round acrylic on welded-aluminium frame, pre-plumbed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitisation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Fitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hard-wired; 230 V single-phase (lighter pack) or 3-phase 400 V (full-commercial)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e Europe\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Manufacturer \u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Victoria Commercial Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eA commercial overflow spa is a fitted, in-ground installation, so the journey runs from consultation through civils and plant to commissioning. Here's what to expect.\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eConsultation \u0026amp; Site Assessment:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e We review your project — intended use (hotel, gym, leisure, wellness), location, deck recess, plant-room space and electrical supply — and recommend the right Victoria configuration (\u003c\/span\u003e\u003cspan\u003eoverflow or skimmer\u003c\/span\u003e\u003cspan\u003e, jet count, heater\/pump pack, sanitisation, lighting and controls). The clean round form makes the Victoria a natural design centrepiece. CAD line drawings are provided for your designer\/installer.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSpecification \u0026amp; Order:\u003c\/strong\u003e\u003cspan\u003e We confirm the equipment pack (heater output, pumps, blower, filtration), sanitisation, lighting and control package (with or without Wi-Fi), then place your order and confirm lead time.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCivils, Plant Room \u0026amp; Electrical (by your team):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour contractors prepare a level, load-bearing base and the deck recess, build the plant room, and arrange the \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e via a qualified electrician (SWA cable to a waterproof isolator, per Part P). We provide the drawings and specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDelivery:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e The pre-plumbed shell and equipment are delivered to site (free UK delivery). Access, offloading and any craneage are planned in advance given the size and weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eInstallation \u0026amp; Commissioning:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Professional installation sets and plumbs the shell, balance tank and plant, connects to the certified electrical supply, fills and balances the water, and commissions the control system. (We can arrange this service.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHandover, First Use \u0026amp; Aftercare:\u003c\/strong\u003e\u003cspan\u003e Your team is briefed on operation, filtration cycles, sanitisation and routine maintenance. With water balanced and the spa up to temperature, it's ready for guests. We're on hand for spares, servicing and support.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eRoca Victoria Delivery \u0026amp; Installation \u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery Free UK delivery\u003c\/strong\u003e\u003cspan\u003e of the pre-plumbed shell and equipment to your site. Given the size (Ø 249 cm) and weight of a commercial spa, delivery access, offloading and any craneage are planned with you in advance. Inspect the delivery on arrival and report any transit damage immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation (commercial, in-ground)\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Victoria is a fitted commercial installation, not a self-assembly tub. It requires a prepared base and deck recess, a plant room for the equipment pack, and a hard-wired electrical supply. \u003c\/span\u003e\u003cspan\u003eProfessional installation and commissioning are available\u003c\/span\u003e\u003cspan\u003e and recommended — we'll quote based on your site, civils and plant requirements.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e The spa\u003c\/strong\u003e is \u003c\/span\u003e\u003cspan\u003ehard-wired\u003c\/span\u003e\u003cspan\u003e by a qualified electrician. The supply depends on the equipment pack: at 1,100 L a lighter pack may suit a 230 V single-phase supply, while a full-commercial pack with 32 jets is more likely to require a \u003c\/span\u003e\u003cspan\u003e3-phase 400 V\u003c\/span\u003e\u003cspan\u003e supply. Under UK Building Regulations (Part P), the supply runs from the consumer unit in SWA cable to a waterproof rotary isolator. We'll confirm the exact load and supply for your chosen equipment pack.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eManufacturer's Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Roca Victoria is covered by the manufacturer's warranty. Commercial spa warranties are typically tiered — a multi-year warranty on the acrylic shell plus a shorter full\/components warranty — and the exact term depends on your supply configuration and supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"164\"\u003e \u003ccol width=\"115\"\u003e \u003ccol width=\"323\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypical Cover\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNotes\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAcrylic shell\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMulti-year\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe shell typically carries the longest term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull \/ components\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShorter term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovers manufacturing and operating defects (excluding consumables such as bulbs)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipment (heater, pumps, control)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePer component terms\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovered under the respective manufacturer warranties\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eConditions \u0026amp; exclusions (typical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCover requires compliant installation and hydraulics by authorised professionals, and correct ongoing maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eExcludes consumables, corrosion\/scaling\/abrasion from poor maintenance, misuse, water above the maximum temperature, installation by non-authorised parties or use of non-original parts.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eKeep your proof of purchase and installation\/commissioning records.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe will confirm the exact warranty term and coverage for your Roca Victoria supply before order — please don't publish a specific figure until verified with the supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAs a UK-supplied product, the Roca Victoria is covered by your standard statutory rights.\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Your Statutory Rights\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUnder the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e, goods must be of satisfactory quality, fit for purpose and as described. Faulty or misdescribed goods are covered accordingly.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhere the \u003c\/span\u003e\u003cspan\u003eConsumer Contracts Regulations 2013\u003c\/span\u003e\u003cspan\u003e apply, a 14-day cancellation right may be available for standard (non-bespoke) orders. As commercial spas are often specified\/built to a project's equipment pack, please confirm the cancellation position with us before ordering.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Inspection on Delivery\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eInspect your delivery on arrival and note any visible damage on the delivery paperwork. Report any transit damage to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographs.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Faults \u0026amp; Defects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eManufacturing faults are handled under the warranty above and your statutory rights. Contact our team and we'll coordinate inspection, repair or replacement.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Bespoke \/ Commissioned Configurations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProject-specific equipment packs and installed commercial spas may be treated as bespoke; we'll confirm the returns\/cancellation terms for your specific order at the point of sale.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Contact\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Roca","offers":[{"title":"Default Title","offer_id":57837346914636,"sku":null,"price":20441.04,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/2_63.png?v=1784627823"},{"product_id":"roca-octavia-5-person-octagonal-commercial-overflow-spa-hydrotherapy","title":"Roca Octavia — 5-Person Octagonal Commercial Overflow Spa (Hydrotherapy)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRoca Octavia — A Popular 8-Sided 5-Person Commercial Overflow Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eRoca Octavia\u003c\/span\u003e\u003cspan\u003e is a \u003c\/span\u003e\u003cspan\u003ecommercial-grade hydrotherapy spa with a deck-level overflow\u003c\/span\u003e\u003cspan\u003e and a popular \u003c\/span\u003e\u003cspan\u003e8-sided (octagonal)\u003c\/span\u003e\u003cspan\u003e design, engineered for hotels, spas, gyms, leisure centres and wellness facilities. Its \u003c\/span\u003e\u003cspan\u003e226 × 226 cm\u003c\/span\u003e\u003cspan\u003e footprint seats \u003c\/span\u003e\u003cspan\u003efive adults\u003c\/span\u003e\u003cspan\u003e around a central footwell, includes a handy \u003c\/span\u003e\u003cspan\u003einternal step\u003c\/span\u003e\u003cspan\u003e for easy, safe entry, and delivers up to \u003c\/span\u003e\u003cspan\u003e32 hydrotherapy jets plus air channels\u003c\/span\u003e\u003cspan\u003e — a sociable, sculptural centrepiece for any premium wellness space.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBuilt from a one-piece \u003c\/span\u003e\u003cspan\u003evacuum-formed acrylic shell\u003c\/span\u003e\u003cspan\u003e reinforced with laminated polyester on an \u003c\/span\u003e\u003cspan\u003eadjustable welded-aluminium frame\u003c\/span\u003e\u003cspan\u003e, and supplied \u003c\/span\u003e\u003cspan\u003epre-plumbed\u003c\/span\u003e\u003cspan\u003e (in securely bracketed PVC), the Octavia is designed for the demands of high-traffic commercial use. A \u003c\/span\u003e\u003cspan\u003e1,100 L equalising (balance) tank\u003c\/span\u003e\u003cspan\u003e manages the deck-level overflow circuit, fitted \u003c\/span\u003e\u003cspan\u003eelectronic spa-side controls\u003c\/span\u003e\u003cspan\u003e run the plant, and the spa can be specified with the sanitisation and jet packs to suit your venue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Octavia is a fitted, in-ground installation supplied as a shell and \u003c\/span\u003e\u003cspan\u003eequipment pack\u003c\/span\u003e\u003cspan\u003e for professional install and commissioning — heater, circulation and hydromassage pumps, sanitisation and filtration sized to your project. A more compact \u003c\/span\u003e\u003cspan\u003eskimmer version (179 × 179 cm)\u003c\/span\u003e\u003cspan\u003e is also available. Made in Europe with full UK supply and support. \u003c\/span\u003e\u003cspan\u003e(\"Roca\" here is Roca Pool-Spa, a commercial spa manufacturer — not Roca Sanitario, the bathroom brand.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Octavia octagonal commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eRoca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOctagonal \/ 8-sided, internal step\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5 adults\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 226 × 226 cm (overflow) \/ 179 × 179 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e108 cm ± 2 cm overall\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1,050 L + 1,100 L balance tank (overflow); ~850 L (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUp to 32 + air channels (6 \/ 12 options)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced octagonal acrylic on welded-aluminium frame, pre-plumbed \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitisation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hard-wired; 230 V single-phase (lighter pack) or 3-phase 400 V (full 32-jet build)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEurope\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eManufacturer\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2\u003eRoca Octavia  Specifications\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Octavia octagonal commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eRoca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOctagonal \/ 8-sided, internal step\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5 adults\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e 226 × 226 cm (overflow) \/ 179 × 179 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e108 cm ± 2 cm overall\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1,050 L + 1,100 L balance tank (overflow); ~850 L (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUp to 32 + air channels (6 \/ 12 options)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced octagonal acrylic on welded-aluminium frame, pre-plumbed \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitisation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hard-wired; 230 V single-phase (lighter pack) or 3-phase 400 V (full 32-jet build)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEurope\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eManufacturer\u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Octavia Commercial Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eA commercial overflow spa is a fitted, in-ground installation, so the journey runs from consultation through civils and plant to commissioning. Here's what to expect.\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eConsultation \u0026amp; Site Assessment:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e We review your project — intended use (hotel, gym, leisure, wellness), location, deck recess, plant-room space and electrical supply — and recommend the right Octavia configuration (\u003c\/span\u003e\u003cspan\u003eoverflow or skimmer\u003c\/span\u003e\u003cspan\u003e, jet count, heater\/pump pack, sanitisation, lighting and controls). The octagonal form and internal step make the Octavia a practical, popular choice. CAD line drawings are provided for your designer\/installer.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSpecification \u0026amp; Order:\u003c\/strong\u003e\u003cspan\u003e We confirm the equipment pack (heater output, pumps, blower, filtration), sanitisation, lighting and control package (with or without Wi-Fi), then place your order and confirm lead time.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCivils, Plant Room \u0026amp; Electrical (by your team):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour contractors prepare a level, load-bearing base and the deck recess, build the plant room, and arrange the \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e via a qualified electrician (SWA cable to a waterproof isolator, per Part P). We provide the drawings and specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDelivery:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe pre-plumbed shell and equipment are delivered to site (free UK delivery). Access, offloading and any craneage are planned in advance given the size and weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInstallation \u0026amp; Commissioning:\u003c\/strong\u003e\u003cspan\u003e Professional installation sets and plumbs the shell, balance tank and plant, connects to the certified electrical supply, fills and balances the water, and commissions the control system. (We can arrange this service.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHandover, First Use \u0026amp; Aftercare:\u003c\/strong\u003e\u003cspan\u003e Your team is briefed on operation, filtration cycles, sanitisation and routine maintenance. With water balanced and the spa up to temperature, it's ready for guests. We're on hand for spares, servicing and support.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eRoca Octavia Delivery \u0026amp; Installation\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery Free UK delivery\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eof the pre-plumbed shell and equipment to your site. Given the size (226 × 226 cm) and weight of a commercial spa, delivery access, offloading and any craneage are planned with you in advance. Inspect the delivery on arrival and report any transit damage immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation (commercial, in-ground — not self-assembly)\u003c\/strong\u003e\u003cspan\u003e The Octavia is a \u003c\/span\u003e\u003cspan\u003efitted commercial installation, not a self-assembly or flat-pack product\u003c\/span\u003e\u003cspan\u003e. It is delivered as a built, pre-plumbed one-piece shell and requires a prepared base and deck recess, a plant room for the equipment pack, and a hard-wired electrical supply. \u003c\/span\u003e\u003cspan\u003eProfessional installation and commissioning are available\u003c\/span\u003e\u003cspan\u003e and recommended — we'll quote based on your site, civils and plant requirements.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e The spa\u003c\/strong\u003e is \u003c\/span\u003e\u003cspan\u003ehard-wired\u003c\/span\u003e\u003cspan\u003e by a qualified electrician. The supply depends on the equipment pack: at 1,050 L a lighter pack may suit a 230 V single-phase supply, while a full 32-jet build is more likely to require a \u003c\/span\u003e\u003cspan\u003e3-phase 400 V\u003c\/span\u003e\u003cspan\u003e supply. Under UK Building Regulations (Part P), the supply runs from the consumer unit in SWA cable to a waterproof rotary isolator. We'll confirm the exact load and supply for your chosen equipment pack.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eManufacturer's Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Roca Octavia is covered by the manufacturer's warranty. Commercial spa warranties are typically tiered — a multi-year warranty on the acrylic shell plus a shorter full\/components warranty — and the exact term depends on your supply configuration and supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"164\"\u003e \u003ccol width=\"115\"\u003e \u003ccol width=\"323\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypical Cover\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNotes\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAcrylic shell\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMulti-year\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe shell typically carries the longest term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull \/ components\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShorter term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovers manufacturing and operating defects (excluding consumables such as bulbs)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipment (heater, pumps, control)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePer component terms\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovered under the respective manufacturer warranties\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eConditions \u0026amp; exclusions (typical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCover requires compliant installation and hydraulics by authorised professionals, and correct ongoing maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eExcludes consumables, corrosion\/scaling\/abrasion from poor maintenance, misuse, water above the maximum temperature, installation by non-authorised parties or use of non-original parts.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003eKeep your proof of purchase and installation\/commissioning records.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe will confirm the exact warranty term and coverage for your Roca Octavia supply before order — please don't publish a specific figure until verified with the supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAs a UK-supplied product, the Roca Octavia is covered by your standard statutory rights.\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Your Statutory Rights\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUnder the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e, goods must be of satisfactory quality, fit for purpose and as described. Faulty or misdescribed goods are covered accordingly.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhere the \u003c\/span\u003e\u003cspan\u003eConsumer Contracts Regulations 2013\u003c\/span\u003e\u003cspan\u003e apply, a 14-day cancellation right may be available for standard (non-bespoke) orders. As commercial spas are often specified\/built to a project's equipment pack, please confirm the cancellation position with us before ordering.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Inspection on Delivery\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eInspect your delivery on arrival and note any visible damage on the delivery paperwork. Report any transit damage to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographs.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Faults \u0026amp; Defects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eManufacturing faults are handled under the warranty above and your statutory rights. Contact our team and we'll coordinate inspection, repair or replacement.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Bespoke \/ Commissioned Configurations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProject-specific equipment packs and installed commercial spas may be treated as bespoke; we'll confirm the returns\/cancellation terms for your specific order at the point of sale.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Contact\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Roca","offers":[{"title":"Default Title","offer_id":57837400752460,"sku":null,"price":21234.96,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/1_88.png?v=1784633615"},{"product_id":"roca-vesta-7-person-octagonal-commercial-overflow-spa-hydrotherapy","title":"Roca Vesta — 7-Person Octagonal Commercial Overflow Spa (Hydrotherapy)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRoca Vesta — A Large 8-Sided 7-Person Commercial Overflow Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eRoca Vesta\u003c\/span\u003e\u003cspan\u003e is a \u003c\/span\u003e\u003cspan\u003ecommercial-grade hydrotherapy spa with a deck-level overflow\u003c\/span\u003e\u003cspan\u003e and a generous \u003c\/span\u003e\u003cspan\u003e8-sided (octagonal)\u003c\/span\u003e\u003cspan\u003e design, engineered for hotels, spas, gyms, leisure centres and wellness facilities. A large \u003c\/span\u003e\u003cspan\u003e2.9 m (290 × 290 cm) octagon\u003c\/span\u003e\u003cspan\u003e, it seats \u003c\/span\u003e\u003cspan\u003eseven adults\u003c\/span\u003e\u003cspan\u003e around a central footwell, includes a handy \u003c\/span\u003e\u003cspan\u003einternal step\u003c\/span\u003e\u003cspan\u003e for easy, safe entry, and delivers up to \u003c\/span\u003e\u003cspan\u003e32 hydrotherapy jets plus air channels\u003c\/span\u003e\u003cspan\u003e — a sociable, high-capacity centrepiece for any premium wellness space.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBuilt from a one-piece \u003c\/span\u003e\u003cspan\u003evacuum-formed acrylic shell\u003c\/span\u003e\u003cspan\u003e reinforced with laminated polyester on an \u003c\/span\u003e\u003cspan\u003eadjustable welded-aluminium frame\u003c\/span\u003e\u003cspan\u003e, and supplied \u003c\/span\u003e\u003cspan\u003epre-plumbed\u003c\/span\u003e\u003cspan\u003e (in securely bracketed PVC), the Vesta is designed for the demands of high-traffic commercial use. A \u003c\/span\u003e\u003cspan\u003e1,100 L equalising (balance) tank\u003c\/span\u003e\u003cspan\u003e manages the deck-level overflow circuit, fitted \u003c\/span\u003e\u003cspan\u003eelectronic spa-side controls\u003c\/span\u003e\u003cspan\u003e run the plant, and the spa can be specified with the sanitisation and jet packs to suit your venue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eThe Vesta is a fitted\u003c\/strong\u003e, in-ground installation supplied as a shell and \u003c\/span\u003e\u003cspan\u003eequipment pack\u003c\/span\u003e\u003cspan\u003e for professional install and commissioning — heater, circulation and hydromassage pumps, blower, sanitisation and filtration sized to your project. A more compact \u003c\/span\u003e\u003cspan\u003eskimmer version (230 × 230 cm)\u003c\/span\u003e\u003cspan\u003e is also available. Made in Europe with full UK supply and support. \u003c\/span\u003e\u003cspan\u003e(\"Roca\" here is Roca Pool-Spa, a commercial spa manufacturer — not Roca Sanitario, the bathroom brand.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Vesta octagonal commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOctagonal \/ 8-sided, internal step\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 7 Adults\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e290 × 290 cm (overflow) \/ 230 × 230 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e 110 cm ± 2 cm overall\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1,600 L + 1,100 L balance tank (overflow); ~1,100 L (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e up to 32 + air channels (7 \/ 14 options)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced octagonal acrylic on welded-aluminium frame, pre-plumbed \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitisation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Fitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\/blower\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hard-wired; 3-phase 400 V likely for full build (lighter packs may suit single-phase)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEurope\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eManufacturer\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2\u003eSpecifications Roca Vesta\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eModel\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Roca Vesta octagonal commercial spa (with overflow)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eManufacturer:\u003c\/strong\u003e\u003cspan\u003e Roca Pool-Spa (Poland\/EU)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial in-ground hydrotherapy spa, deck-level overflow\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShape:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOctagonal \/ 8-sided, internal step\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 7 Adults\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlan size:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e290 × 290 cm (overflow) \/ 230 × 230 cm (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e\u003cspan\u003e 110 cm ± 2 cm overall\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1,600 L + 1,100 L balance tank (overflow); ~1,100 L (skimmer)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eJets:\u003c\/strong\u003e\u003cspan\u003e up to 32 + air channels (7 \/ 14 options)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Reinforced octagonal acrylic on welded-aluminium frame, pre-plumbed \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLighting:\u003c\/strong\u003e\u003cspan\u003e White LED (colour optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitisation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Per pack (e.g. ozone \/ UV)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControl:\u003c\/strong\u003e\u003cspan\u003e Fitted electronic spa-side controls (e.g. Balboa; Wi-Fi optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeater\/pumps\/blower\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e equipment-pack dependent — confirm per project\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hard-wired; 3-phase 400 V likely for full build (lighter packs may suit single-phase)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Commercial\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eMade in:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEurope\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eManufacturer\u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Roca Vesta Commercial Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA commercial overflow spa is a fitted, in-ground installation, so the journey runs from consultation through civils and plant to commissioning. Here's what to expect.\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConsultation \u0026amp; Site Assessment\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe review your project — intended use (hotel, gym, leisure, wellness), location, deck recess, plant-room space and electrical supply — and recommend the right Vesta configuration (\u003c\/span\u003e\u003cspan\u003eoverflow or skimmer\u003c\/span\u003e\u003cspan\u003e, jet count, heater\/pump pack, sanitisation, lighting and controls). The large octagonal form and internal step make the Vesta a sociable, practical centrepiece for up to seven. CAD line drawings are provided for your designer\/installer.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSpecification \u0026amp; Order\u003c\/strong\u003e\u003cspan\u003e We confirm the equipment pack (heater output, pumps, blower, filtration), sanitisation, lighting and control package (with or without Wi-Fi), then place your order and confirm lead time.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCivils, Plant Room \u0026amp; Electrical (by your team)\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour contractors prepare a level, load-bearing base and the deck recess, build the plant room, and arrange the \u003c\/span\u003e\u003cspan\u003ehard-wired electrical supply\u003c\/span\u003e\u003cspan\u003e via a qualified electrician (SWA cable to a waterproof isolator, per Part P). Given the Vesta's size, a 3-phase 400 V supply is the likely requirement. We provide the drawings and specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDelivery\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe pre-plumbed shell and equipment are delivered to site (free UK delivery). Access, offloading and any craneage are planned in advance given the 2.9 m size and weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eInstallation \u0026amp; Commissioning\u003c\/strong\u003e\u003cspan\u003e Professional installation sets and plumbs the shell, balance tank and plant, connects to the certified electrical supply, fills and balances the water, and commissions the control system. (We can arrange this service.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHandover, First Use \u0026amp; Aftercare\u003c\/strong\u003e\u003cspan\u003e Your team is briefed on operation, filtration cycles, sanitisation and routine maintenance. With water balanced and the spa up to temperature, it's ready for guests. We're on hand for spares, servicing and support.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eRoca Vesta Delivery \u0026amp; Installation\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery Free UK delivery\u003c\/strong\u003e\u003cspan\u003e of the pre-plumbed shell and equipment to your site. Given the size (290 × 290 cm) and weight of a commercial spa, delivery access, offloading and any craneage are planned with you in advance. Inspect the delivery on arrival and report any transit damage immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation (commercial, in-ground — not self-assembly)\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Vesta is a \u003c\/span\u003e\u003cspan\u003efitted commercial installation, not a self-assembly or flat-pack product\u003c\/span\u003e\u003cspan\u003e. It is delivered as a built, pre-plumbed one-piece shell and requires a prepared base and deck recess, a plant room for the equipment pack, and a hard-wired electrical supply. \u003c\/span\u003e\u003cspan\u003eProfessional installation and commissioning are available\u003c\/span\u003e\u003cspan\u003e and recommended — we'll quote based on your site, civils and plant requirements.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e The spa \u003c\/strong\u003eis \u003c\/span\u003e\u003cspan\u003ehard-wired\u003c\/span\u003e\u003cspan\u003e by a qualified electrician. The supply depends on the equipment pack: a full 7-person \/ 32-jet build is most likely to require a \u003c\/span\u003e\u003cspan\u003e3-phase 400 V\u003c\/span\u003e\u003cspan\u003e supply, while a lighter pack may suit 230 V single-phase. Under UK Building Regulations (Part P), the supply runs from the consumer unit in SWA cable to a waterproof rotary isolator. We'll confirm the exact load and supply for your chosen equipment pack.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eManufacturer's Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Roca Vesta is covered by the manufacturer's warranty. Commercial spa warranties are typically tiered — a multi-year warranty on the acrylic shell plus a shorter full\/components warranty — and the exact term depends on your supply configuration and supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"164\"\u003e \u003ccol width=\"115\"\u003e \u003ccol width=\"323\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypical Cover\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNotes\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAcrylic shell\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMulti-year\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe shell typically carries the longest term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFull \/ components\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eShorter term\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovers manufacturing and operating defects (excluding consumables such as bulbs)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipment (heater, pumps, control)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePer component terms\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCovered under the respective manufacturer warranties\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eConditions \u0026amp; exclusions (typical)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eCover requires compliant installation and hydraulics by authorised professionals, and correct ongoing maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eExcludes consumables, corrosion\/scaling\/abrasion from poor maintenance, misuse, water above the maximum temperature, installation by non-authorised parties or use of non-original parts.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eKeep your proof of purchase and installation\/commissioning records.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe will confirm the exact warranty term and coverage for your Roca Vesta supply before order — please don't publish a specific figure until verified with the supplier.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAs a UK-supplied product, the Roca Vesta is covered by your standard statutory rights.\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Your Statutory Rights\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eUnder the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e, goods must be of satisfactory quality, fit for purpose and as described. Faulty or misdescribed goods are covered accordingly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWhere the \u003c\/span\u003e\u003cspan\u003eConsumer Contracts Regulations 2013\u003c\/span\u003e\u003cspan\u003e apply, a 14-day cancellation right may be available for standard (non-bespoke) orders. As commercial spas are often specified\/built to a project's equipment pack, please confirm the cancellation position with us before ordering.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Inspection on Delivery\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eInspect your delivery on arrival and note any visible damage on the delivery paperwork. Report any transit damage to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographs.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Faults \u0026amp; Defects\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eManufacturing faults are handled under the warranty above and your statutory rights. Contact our team and we'll coordinate inspection, repair or replacement.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Bespoke \/ Commissioned Configurations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProject-specific equipment packs and installed commercial spas may be treated as bespoke; we'll confirm the returns\/cancellation terms for your specific order at the point of sale.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Contact\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Roca","offers":[{"title":"Default Title","offer_id":57837469008204,"sku":null,"price":21229.44,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/4_51.png?v=1785328186"},{"product_id":"celsium-benas-in-wood-fired-hot-tub-internal-stove","title":"Celsium Benas IN — Wood-Fired Hot Tub (Internal Stove)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBenas IN— The Wood-Fired Hot Tub with an Internal Premium Stove\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eCelsium Benas IN\u003c\/span\u003e\u003cspan\u003e is a classic round wood-fired hot tub with an \u003c\/span\u003e\u003cspan\u003einternal premium stove\u003c\/span\u003e\u003cspan\u003e — a compact, efficient design that heats the water by wood fire alone, with no electricity required. Built for shared, off-grid relaxation, it's suited to gardens and terraces and delivered fully pre-assembled, ready to position, fill and fire.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eChoose from \u003c\/span\u003e\u003cspan\u003etwo sizes\u003c\/span\u003e\u003cspan\u003e: Ø 2 m (seats 4–6, ~1,000 L) or Ø 2.25 m (seats 6–8, ~1,400 L), reaching temperature in around \u003c\/span\u003e\u003cspan\u003e1.5–2 hours\u003c\/span\u003e\u003cspan\u003e. A smooth, hygienic liner — fibreglass as standard, or upgraded acrylic with solid and marble finishes — sits within an insulated body, finished outside in natural wood or weather-resistant WPC, with the option of Shou Sugi Ban (burnt spruce) for a striking matte-black exterior. Branded \u003c\/span\u003e\u003cspan\u003eCelsium steps\u003c\/span\u003e\u003cspan\u003e are included for easy access, and adjustable RGB LED lighting and a thermo-leather cover are available.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe internal stove is built from \u003c\/span\u003e\u003cspan\u003emarine-grade AISI 304 stainless steel\u003c\/span\u003e\u003cspan\u003e for corrosion resistance and a long service life. The Benas IN is \u003c\/span\u003e\u003cspan\u003eCE certified\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003einsulated\u003c\/span\u003e\u003cspan\u003e for efficient heat retention. Because every unit is made to order, you choose the size, liner, exterior finish and accessories to suit your space and routine.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eSpecification\u003c\/h5\u003e\n\u003ch2\u003eCelsium Benas IN — Technical Specifications\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Round wood-fired hot tub with internal stove\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 4–6 people (Ø 2 m) \/ 6–8 people (Ø 2.25 m)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDiameter\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2.0 m or 2.25 m · \u003c\/span\u003e\u003cspan\u003eWater capacity:\u003c\/span\u003e\u003cspan\u003e ~1,000 L \/ ~1,400 L\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeight\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 0.85 m · \u003c\/span\u003e\u003cspan\u003eWarm-up:\u003c\/span\u003e\u003cspan\u003e approx. 1.5–2 hours\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStove\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Internal premium, AISI 304 stainless steel\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLiner\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Fibreglass (standard); acrylic optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eExterior\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Natural wood \/ WPC weather-resistant finish; Shou Sugi Ban optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulated body \u003c\/strong\u003e· CE certified · Celsium steps included\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e None required to heat (wood-fired)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2 years (Celsium Wellness)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Celsium Hot Tub Experience Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Celsium range represents the pinnacle of Nordic-inspired outdoor wellness. Because each hot tub is made to order to your chosen specification, we follow a meticulous process to ensure your delivery and set-up are seamless and transparent. Below is the step-by-step journey from your initial order to your first soak.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Consultation, Place Your Order \u0026amp; Site Assessment Your journey begins with choosing your Benas IN— size (Ø 2 m or Ø 2.25 m), liner, exterior finish and accessories. We invite you to schedule a personalised consultation with our specialist team to discuss your project.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eProactive Logistics\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Before your hot tub enters production, we consult our \"last-mile\" delivery team to verify property access and site details, as the Benas IN is delivered fully assembled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBespoke Confirmation:\u003c\/strong\u003e\u003cspan\u003e Once we're confident the site is accessible and the specification is correct, your order is officially logged.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Handcrafted Production Celsium hot tubs are handcrafted to order, not mass-produced.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Timeline\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Due to the bespoke nature, the production lead time is approximately 6 weeks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTotal Lead Time:\u003c\/strong\u003e\u003cspan\u003e With an additional ~2 weeks for secure transit and delivery coordination, the total journey from order to doorstep is approximately 8 weeks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Delivery (Fully Pre-Assembled)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eComplimentary Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eDelivery to your kerbside is free of charge across UK Mainland.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePre-Assembled:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUnlike our flat-pack saunas, the Benas INarrives complete and ready to use — no on-site build required. A forklift or crane may be needed for unloading and positioning depending on access; we can help coordinate this.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Preparation Checklist (Pre-Delivery)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eProvide a solid, level base able to support the tub plus the \"live load\" of water and occupants. Water alone adds roughly 1,000–1,400 kg depending on size, so a reinforced concrete pad, slab or structurally rated base is essential, and it must be perfectly level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eNo Electrical Supply Required to Heat\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The Benas IN is wood-fired, so no mains hook-up is needed to warm the water. If you add optional RGB LED lighting, arrange a suitable low-voltage supply with a qualified electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStove Clearances \u0026amp; Ventilation:\u003c\/strong\u003e\u003cspan\u003e Position with safe clearances around the internal stove and flue, and keep combustibles clear — we'll provide the guidance for your build.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Delivery \u0026amp; Inspection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePalletised, Pre-Assembled Arrival\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Your hot tub arrives securely palletised and weather-wrapped, fully assembled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e\u003cspan\u003e Kerbside delivery is standard; where access permits, our crew helps position the tub as close to its final location as possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 24-Hour Rule:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOn delivery, inspect the tub carefully. To maintain warranty eligibility, any damage must be reported within 24 hours.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Positioning, Filling \u0026amp; First Fire\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePosition \u0026amp; Fill\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Set the tub on its prepared, level base and fill with clean water.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFirst Fire:\u003c\/strong\u003e\u003cspan\u003e Light the internal stove; the water reaches a comfortable temperature in around 1.5–2 hours. Never light the stove without water covering it.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater Care:\u003c\/strong\u003e\u003cspan\u003e Maintain water quality with appropriate treatment, keep the optional cover on between soaks to retain heat, and drain down in hard frost if not in use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Aftercare \u0026amp; Ongoing Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAftercare:\u003c\/strong\u003e\u003cspan\u003e Periodically clean the liner and inspect the stove and timber exterior; re-treat natural timber as needed for your local climate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOngoing Support:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAs your dedicated reseller, we're here for the long haul — contact us anytime for accessories, maintenance advice or technical assistance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eHeater Information\u003c\/h5\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Benas IN is heated by a new-style \u003c\/span\u003e\u003cspan\u003einternal premium stove\u003c\/span\u003e\u003cspan\u003e — a wood-burning heater with internal loading that sits inside the tub (Celsium lists it as a \u003c\/span\u003e\u003cspan\u003eWood-Burning Heater, internal loading\u003c\/span\u003e\u003cspan\u003e). Positioned within the water, it warms the tub directly and keeps the overall footprint compact, and it needs no gas, mains electricity or other fuel to heat.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMaterial\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Marine-grade \u003c\/span\u003e\u003cspan\u003eAISI 304 stainless steel\u003c\/span\u003e\u003cspan\u003e as standard, with an \u003c\/span\u003e\u003cspan\u003eAISI 316 stainless steel\u003c\/span\u003e\u003cspan\u003e upgrade for enhanced corrosion resistance (recommended for salt-water, chlorinated or coastal use).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eFuel:\u003c\/span\u003e\u003cspan\u003e Wood only — heating is by wood fire; no electrical supply is required to reach temperature.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWarm-up:\u003c\/strong\u003e\u003cspan\u003e From cold, the water reaches a comfortable soaking temperature in approximately \u003c\/span\u003e\u003cspan\u003e1.5–2 hours\u003c\/span\u003e\u003cspan\u003e, depending on size, starting water temperature and conditions.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eFlue \/ chimney\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e As a wood-burning heater, the stove vents through a flue\/chimney. Celsium does not publish the flue dimensions, height or the exact chimney-kit specification for the internal stove.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeat output\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Celsium does not publish a kW output or kW-equivalent for the wood-fired stove —\u003c\/span\u003e\u003cspan\u003e before quoting any figure.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSafe Operation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNever light the stove without water\u003c\/span\u003e\u003cspan\u003e covering it — firing it dry can damage the stove and voids the warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eGuard against contact burns:\u003c\/span\u003e\u003cspan\u003e the stove and its surfaces become very hot in use; avoid direct contact with the heater inside the tub and supervise children at all times.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eClearances:\u003c\/span\u003e\u003cspan\u003e keep combustible materials clear of the stove and flue, and maintain safe clearances as advised for your build.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOptional Powered Equipment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe wood-fired stove needs no electricity, but Celsium offers optional, electrically-powered add-ons (each requires a suitable mains supply — see \u003c\/span\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003cspan\u003e below):\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectric water heater\u003c\/strong\u003e\u003cspan\u003e — 3 kW, 6 kW or 9 kW, as an optional supplementary heat source alongside the wood stove.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydro massage system\u003c\/strong\u003e\u003cspan\u003e — approx. \u003c\/span\u003e\u003cspan\u003e1.1 kW\u003c\/span\u003e\u003cspan\u003e (electric pump; 8 or 10 nozzles).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir bubble massage\u003c\/strong\u003e\u003cspan\u003e — approx. \u003c\/span\u003e\u003cspan\u003e0.7 kW\u003c\/span\u003e\u003cspan\u003e (electric blower; 12 nozzles).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAntibacterial UV lamp\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e,\u003c\/strong\u003e \u003c\/span\u003e\u003cspan\u003ewater filtration\u003c\/span\u003e\u003cspan\u003e (sand filter) and adjustable \u003c\/span\u003e\u003cspan\u003eRGB LED lighting\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003eElectrical Supply \u0026amp; Installation Of Celsium Benas IN\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeating is by the internal wood-burning stove alone. There is \u003c\/span\u003e\u003cspan\u003eno heat pump and no chiller\u003c\/span\u003e\u003cspan\u003e on the Bennis In: the water is warmed by wood fire, not electricity, so the tub can be enjoyed completely off-grid, with no mains connection needed to reach temperature. (Celsium's separate dual-temperature\/hybrid model is a different product and is not offered as part of the Bennis In.)\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOptional electrics need a suitable supply\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you select any of the optional powered equipment, it must be connected to a suitable electrical supply by a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAdjustable \u003c\/span\u003e\u003cspan\u003eRGB LED lighting\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOptional \u003c\/span\u003e\u003cspan\u003eelectric water heater\u003c\/span\u003e\u003cspan\u003e (3 kW \/ 6 kW \/ 9 kW)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHydro\u003c\/span\u003e\u003cspan\u003e (approx. 1.1 kW) or \u003c\/span\u003e\u003cspan\u003eair bubble\u003c\/span\u003e\u003cspan\u003e (approx. 0.7 kW) massage systems\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAntibacterial UV lamp\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003ewater filtration\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAll electrical work must comply with \u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e (IET Wiring Regulations) and be carried out by a qualified, registered electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eProvide a \u003c\/span\u003e\u003cspan\u003ededicated circuit\u003c\/span\u003e\u003cspan\u003e with appropriate \u003c\/span\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003cspan\u003e protection, suitably rated for the selected equipment and for outdoor\/wet-location use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe higher-power options (for example the 6 kW and 9 kW electric water heater) draw significant current; the exact voltage, phase and circuit rating must be confirmed for the chosen equipment. \u003c\/span\u003e\u003cspan\u003e(Celsium does not publish supply specifications.\u003c\/span\u003e\u003cspan\u003e your electrician should specify the final circuit.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eDelivery and installation for the Celsium Benas IN Hot Tub\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eProactive Logistics \u0026amp; Lead Times We ensure all logistical hurdles are cleared before your hot tub enters production.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSite Assessment\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Before production, we consult our \"last-mile\" team to verify property access and site details — important, as the Benas IN is delivered fully assembled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eProduction Timeline\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Handcrafted to order — production lead time approximately 6 weeks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTotal Lead Time:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e With\u003c\/strong\u003e ~2 weeks for transit and coordination, approximately 8 weeks from order to doorstep.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery \u0026amp; Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eComplimentary Shipping\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Kerbside delivery is free of charge within UK Mainland.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFully Pre-Assembled:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe Benas IN arrives complete — no on-site assembly required. A forklift or crane may be required for unloading and positioning depending on access, which we can help coordinate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eIntegrated Assistance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Where access permits, our crew positions the tub as close to its final location as possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e24-Hour Quality Audit:\u003c\/strong\u003e\u003cspan\u003e Inspect the tub on delivery; report any transit concerns within 24 hours to maintain warranty eligibility.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation \u0026amp; Set-Up\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eNo Build, No Mains Heating\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Set the pre-assembled tub on a prepared, level base and fill with water — the wood-fired stove needs no electrical connection to heat.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eBase\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A solid, level, load-bearing base (reinforced concrete, slab or equivalent) rated comfortably above the filled weight (water adds ~1,000–1,400 kg) is essential.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOptional Lighting:\u003c\/strong\u003e\u003cspan\u003e If RGB LED lighting is selected, a qualified electrician should provide the low-voltage supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eAftercare\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMaintain water quality,\u003c\/strong\u003e keep the optional cover on between soaks, and drain down in hard frost if not in use. Re-treat natural timber as needed.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eProfessional 2-Year Limited Warranty Celsium Wellness Saunas\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eAs an authorised professional provider of Celsium Wellness saunas, we offer a comprehensive 2-Year (24-Month) warranty across our entire sauna collection. Engineered to elite Scandinavian standards, Celsium saunas use premium materials and advanced structural craftsmanship to ensure a lifetime of therapeutic performance\u003cstrong\u003e.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Warranty Scope \u0026amp; Coverage Duration Every Celsium product is protected by a 24-month guarantee from the date of delivery, covering manufacturing and material defects.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"150\"\u003e \u003ccol width=\"122\"\u003e \u003ccol width=\"352\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent Category\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWarranty Period\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCoverage Specifics\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eStructural Integrity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 Years\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMain cabin structure, precision joinery and frame\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eManufacturer Defects\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 Years\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAll integrated hardware and production-related faults\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Support\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLifetime\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAccess to professional wellness consultants and support\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Professional Quality Standards\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePremium Timber Integrity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Cover for defects in raw materials and craftsmanship affecting structural safety.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePrecision Glazing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Protection for tempered glass and panoramic windows against manufacturing-related stress fractures.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHardware \u0026amp; Fittings:\u003c\/strong\u003e\u003cspan\u003e Cover for hinges, handles and internal bench structures.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeating \u0026amp; Controls\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Harvia\/HUUM heating systems are covered under their own professional warranties (typically 2–5 years residential); factory-installed wiring and lighting are covered when commissioned by a qualified professional.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Professional Installation \u0026amp; Maintenance (conditions)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertified Assembly:\u003c\/strong\u003e\u003cspan\u003e Valid provided the sauna is assembled per the Celsium User Manual; some protections may be invalidated if not professionally assembled by an authorised team or certified contractor.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Commissioning\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e All electrical components must be connected by a qualified electrician; proof of certified installation may be required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Preparation:\u003c\/strong\u003e\u003cspan\u003e Must be placed on a level, solid foundation to prevent warping or moisture ingress.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMaintenance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Regular maintenance, including wood treatment and cleaning per the manual, is required for continued validity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. General Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNatural Wood Characteristics:\u003c\/strong\u003e\u003cspan\u003e Minor discolouration, dimensional change or small cracks from humidity are not defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironmental Damage\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Damage from extreme weather, or improper storage of unassembled units left over 1 year.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eImproper Use:\u003c\/strong\u003e\u003cspan\u003e Operating above recommended temperatures or use other than intended.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eUnauthorised Repairs:\u003c\/strong\u003e\u003cspan\u003e Any modification or attempted repair by non-authorised personnel voids the warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e5. Commercial \u0026amp; Trailer Installations Products used commercially (spas, rentals, gyms, health clubs) or on mobile trailers may carry different terms, confirmed at purchase or in the User Manual.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e6. Claim Procedure \u0026amp; Support Report any defect within 7 days of discovery. Required: proof of purchase and delivery date, photographs\/video of the defect, and confirmation of professional electrical installation. Contact contact@balancerecovery.co.uk.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy: Bespoke \u0026amp; Made-to-Order Collection\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eAt Balance Recovery, we curate premium, made-to-order products. Because items in our bespoke range are commissioned specifically to your requirements, our returns and refunds policy reflects their specialised nature.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The Bespoke Nature of Your Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eFinal Sale\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Due to the personalised nature of these items, we cannot accept returns or refunds for a \"change of mind\" once the order has entered production.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccuracy:\u003c\/strong\u003e\u003cspan\u003e Please verify all site dimensions and technical requirements before finalising an order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Natural Material Disclosure Crafted from sustainably sourced timber, every unit shows distinct grain, knots and texture; final shading may vary slightly from images or samples; minor surface \"shakes\" (small cracks) may occur as the wood adapts — none of these are defects.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCancellation Window:\u003c\/strong\u003e\u003cspan\u003e You may cancel or amend within 24 hours of placing your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAdministration Fees\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Cancellations after this window but before fabrication begins incur a 10% fee covering administration and material allocation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePost-Fabrication:\u003c\/strong\u003e\u003cspan\u003e Once production has begun, cancellations cannot be facilitated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Damages and Manufacturing Faults\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTransit Damage:\u003c\/strong\u003e\u003cspan\u003e Inspect on delivery; note any damage on the delivery paperwork and report to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographic evidence.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eManufacturing Defects\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We coordinate repair, replacement or refund in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eConsumer Contracts Regulations 2013\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Bespoke\/made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConsumer Rights Act 2015:\u003c\/strong\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described; your statutory rights for faulty or misdescribed goods remain fully protected.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Contact and Support Email contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003e\n\u003cmeta charset=\"utf-8\"\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/celsium-wellness-general-warranty-conditions.pdf?v=1767879853\" rel=\"noopener\" target=\"_blank\"\u003eCelsium Wellness General Warranty Conditions\u003c\/a\u003e\u003c\/p\u003e","brand":"Celsium","offers":[{"title":"Default Title","offer_id":57837961937228,"sku":null,"price":4299.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/6_18.png?v=1785156884"},{"product_id":"celsium-benas-ex-wood-fired-hot-tub-external-stove","title":"Celsium Benas EX  — Wood-Fired Hot Tub (External Stove)","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Celsium Benas EX is a Premium Wood Fired Hot Tub with an External Heater — an Authentic Wood Burning Hot Tub For off-Grid Soaking in The Garden.\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOff-Grid Wood-Fired Soaking\u003c\/span\u003e\u003cspan\u003e The \u003c\/span\u003e\u003cspan\u003eCelsium Benas EX \u003c\/span\u003e\u003cspan\u003e is a classic round outdoor \u003c\/span\u003e\u003cspan\u003ewood fired hot tub\u003c\/span\u003e\u003cspan\u003e that heats by wood fire alone, with no electricity required to warm the water. As a true off-grid \u003c\/span\u003e\u003cspan\u003ewood burning hot tub\u003c\/span\u003e\u003cspan\u003e, it brings the ritual of a crackling fire and deep, steaming water to your garden or terrace — a shared, screen-free way to relax, unwind and reconnect after a demanding day. Suited to gardens and terraces, it is delivered fully pre-assembled and ready to position, fill and fire.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe External Premium Stove\u003c\/span\u003e\u003cspan\u003e What sets the Benas EX apart is its \u003c\/span\u003e\u003cspan\u003eexternal heater\u003c\/span\u003e\u003cspan\u003e. Mounting the premium wood-fired stove outside the tub frees the entire interior for bathers, so this \u003c\/span\u003e\u003cspan\u003eexternal heater hot tub\u003c\/span\u003e\u003cspan\u003e seats more people in the same diameter than an internal-stove design. The stove is built from \u003c\/span\u003e\u003cspan\u003emarine-grade AISI 304 stainless steel\u003c\/span\u003e\u003cspan\u003e as standard for corrosion resistance and a long service life, with an \u003c\/span\u003e\u003cspan\u003eAISI 316 stainless steel\u003c\/span\u003e\u003cspan\u003e upgrade available for salt, chlorine or coastal conditions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHygienic Liner \u0026amp; Insulated Body\u003c\/span\u003e\u003cspan\u003e Inside, a smooth, hygienic liner — \u003c\/span\u003e\u003cspan\u003efibreglass as standard\u003c\/span\u003e\u003cspan\u003e, or an upgraded \u003c\/span\u003e\u003cspan\u003eacrylic\u003c\/span\u003e\u003cspan\u003e liner with a choice of solid and marble finishes — is easy to clean and gentle to sit in. It sits within an \u003c\/span\u003e\u003cspan\u003einsulated body\u003c\/span\u003e\u003cspan\u003e that retains heat for longer, more comfortable soaks and helps the water hold temperature between sessions, especially when paired with the optional thermo-leather cover.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTwo Sizes \u0026amp; Fast Warm-Up\u003c\/span\u003e\u003cspan\u003e The Benas EX comes in \u003c\/span\u003e\u003cspan\u003etwo sizes\u003c\/span\u003e\u003cspan\u003e to match your group and space: Ø 2 m (seats 5–7) or Ø 2.25 m (seats 7–9). Despite its generous capacity, this \u003c\/span\u003e\u003cspan\u003egarden hot tub\u003c\/span\u003e\u003cspan\u003e reaches a comfortable soaking temperature in around \u003c\/span\u003e\u003cspan\u003e1.5–2 hours\u003c\/span\u003e\u003cspan\u003e, so a spontaneous evening soak is well within reach.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeather-Resistant Exteriors \u0026amp; Celsium Steps\u003c\/span\u003e\u003cspan\u003e The exterior is finished for British weather in natural wood or low-maintenance WPC, with timber upgrades including \u003c\/span\u003e\u003cspan\u003eSpruce\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eShou Sugi Ban\u003c\/span\u003e\u003cspan\u003e (burnt spruce), \u003c\/span\u003e\u003cspan\u003eThermo Pine\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003eWPC\u003c\/span\u003e\u003cspan\u003e for a striking, durable look. Branded \u003c\/span\u003e\u003cspan\u003eCelsium steps\u003c\/span\u003e\u003cspan\u003e are included as standard for safe, easy access, and adjustable RGB LED lighting is available to set the mood for evening soaks.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWellness Use \u0026amp; Base Requirements\u003c\/span\u003e\u003cspan\u003e Used as part of a wellness routine, a warm soak in the Benas EX helps ease tired muscles, decompress after a long day and wind down before sleep — and pairs naturally with cold immersion or a sauna for contrast therapy. The tub needs a solid, level, load-bearing base able to support the filled weight (water alone adds roughly 1,000–1,400 kg depending on size), plus a stable position for the external stove. The Benas EX is \u003c\/span\u003e\u003cspan\u003eCE certified\u003c\/span\u003e\u003cspan\u003e, and because every unit is made to order you choose the size, liner, exterior finish and accessories to suit your space and routine.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Round wood-fired hot tub with external stove\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5–7 people (Ø 2 m) \/ 7–9 people (Ø 2.25 m)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDiameter\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2.0 m (185 cm inner) or 2.25 m (200 cm inner) · \u003c\/span\u003e\u003cspan\u003eWater capacity:\u003c\/span\u003e\u003cspan\u003e ~1,000 L \/ ~1,400 L\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeight\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 0.85 m · \u003c\/span\u003e\u003cspan\u003eDepth:\u003c\/span\u003e\u003cspan\u003e 0.95 m · \u003c\/span\u003e\u003cspan\u003eWarm-up:\u003c\/span\u003e\u003cspan\u003e approx. 1.5–2 hours\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStove\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e External premium, AISI 304 stainless steel (AISI 316 optional)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLiner\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Fibreglass (standard); acrylic optional, with colour\/marble finishes\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eExterior\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Natural wood (Spruce) \/ WPC weather-resistant finish; Shou Sugi Ban \/ Thermo Pine \/ WPC optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulated Body\u003c\/strong\u003e · CE certified · Celsium steps included\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e None required to heat (wood-fired)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2 years (Celsium Wellness)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eSpecifications\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specifications of Celsium Benas EX\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eType\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Round wood-fired hot tub with external stove\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5–7 people (Ø 2 m) \/ 7–9 people (Ø 2.25 m)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDiameter\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2.0 m or 2.25 m · \u003c\/span\u003e\u003cspan\u003eWater capacity:\u003c\/span\u003e\u003cspan\u003e ~1,000 L \/ ~1,400 L\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeight\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 0.85 m · \u003c\/span\u003e\u003cspan\u003eWarm-up:\u003c\/span\u003e\u003cspan\u003e approx. 1.5–2 hours\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStove\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e External premium, AISI 304 stainless steel\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eLiner\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Fibreglass (standard); acrylic optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eExterior\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Natural wood \/ WPC weather-resistant finish; Shou Sugi Ban \/ Thermo Pine optional\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulated body\u003c\/strong\u003e · CE certified · Celsium steps included\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e None required to heat (wood-fired)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2 years (Celsium Wellness)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eThe Celsium Hot Tub Experience Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Celsium range represents the pinnacle of Nordic-inspired outdoor wellness. Because each hot tub is made to order to your chosen specification, we follow a meticulous process to ensure your delivery and set-up are seamless and transparent. Below is the step-by-step journey from your initial order to your first soak.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Consultation, Place Your Order \u0026amp; Site Assessment Your journey begins with choosing your Benas EX — size (Ø 2 m or Ø 2.25 m), liner, exterior finish and accessories. We invite you to schedule a personalised consultation with our specialist team to discuss your project.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eProactive Logistics\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Before your hot tub enters production, we consult our \"last-mile\" delivery team to verify property access and site details, as the Benas EX is delivered fully assembled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBespoke Confirmation:\u003c\/strong\u003e\u003cspan\u003e Once we're confident the site is accessible and the specification is correct, your order is officially logged.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Handcrafted Production Celsium hot tubs are handcrafted to order, not mass-produced.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Timeline\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Due to the bespoke nature, the production lead time is approximately 6 weeks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTotal Lead Time\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With an additional ~2 weeks for secure transit and delivery coordination, the total journey from order to doorstep is approximately 8 weeks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Delivery (Fully Pre-Assembled)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eComplimentary Delivery:\u003c\/strong\u003e Delivery to your kerbside is free of charge across UK Mainland.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePre-Assembled:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUnlike our flat-pack saunas, the Benas EX arrives complete and ready to use — no on-site build required. A forklift or crane may be needed for unloading and positioning depending on access; we can help coordinate this.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Preparation Checklist (Pre-Delivery)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eProvide a solid, level base able to support the tub plus the \"live load\" of water and occupants, and a stable position for the external stove. Water alone adds roughly 1,000–1,400 kg depending on size, so a reinforced concrete pad, slab or structurally rated base is essential, and it must be perfectly level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eNo Electrical Supply Required to Heat\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The Benas EX is wood-fired, so no mains hook-up is needed to warm the water. If you add optional RGB LED lighting, arrange a suitable low-voltage supply with a qualified electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStove Clearances \u0026amp; Ventilation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePosition the external stove with safe clearances and keep combustibles clear — we'll provide the guidance for your build.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Delivery \u0026amp; Inspection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePalletised, Pre-Assembled Arrival:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYour hot tub arrives securely palletised and weather-wrapped, fully assembled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eKerbside delivery is standard; where access permits, our crew helps position the tub as close to its final location as possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe 24-Hour Rule:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOn delivery, inspect the tub carefully. To maintain warranty eligibility, any damage must be reported within 24 hours.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Positioning, Filling \u0026amp; First Fire\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePosition \u0026amp; Fill:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eSet the tub and external stove on the prepared, level base and fill with clean water.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFirst Fire:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eLight the external stove; the water reaches a comfortable temperature in around 1.5–2 hours. Never light the stove without water circulating.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWater Care:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMaintain water quality with appropriate treatment, keep the optional cover on between soaks to retain heat, and drain down in hard frost if not in use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Aftercare \u0026amp; Ongoing Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAftercare:\u003c\/strong\u003e\u003cspan\u003e Periodically clean the liner and inspect the stove and timber exterior; re-treat natural timber as needed for your local climate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOngoing Support:\u003c\/strong\u003e\u003cspan\u003e As your dedicated reseller, we're here for the long haul — contact us anytime for accessories, maintenance advice or technical assistance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eHeater Information\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Benas EX is heated by an \u003c\/span\u003e\u003cspan\u003eexternal, wood-fired premium stove\u003c\/span\u003e\u003cspan\u003e, mounted outside the tub so the full interior stays free for bathers. It is built from \u003c\/span\u003e\u003cspan\u003eAISI 304 stainless steel as standard\u003c\/span\u003e\u003cspan\u003e, with an \u003c\/span\u003e\u003cspan\u003eAISI 316 stainless steel\u003c\/span\u003e\u003cspan\u003e upgrade available for enhanced corrosion resistance in salt, chlorine or coastal conditions. An optional \u003c\/span\u003e\u003cspan\u003e90° stove-connection (flue) kit\u003c\/span\u003e\u003cspan\u003e is available to route the chimney to suit your installation. From a cold start, the stove warms the water to a comfortable soaking temperature in approximately \u003c\/span\u003e\u003cspan\u003e1.5–2 hours\u003c\/span\u003e\u003cspan\u003e, depending on size, starting water temperature and conditions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe wood-fired stove's kW heat output is not published by Celsium.\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e[confirm]\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSafe Operation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNever light the stove without water\u003c\/span\u003e\u003cspan\u003e in the tub covering the heater — firing it dry can cause serious damage and is unsafe.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eKeep combustibles clear\u003c\/span\u003e\u003cspan\u003e of the stove and flue at all times, and observe safe clearances from fences, structures and overhanging foliage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eSet the external stove on a stable, non-combustible footing, and supervise it while lit; keep children and pets at a safe distance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull operating and water-care guidance is supplied with your Benas EX .\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOptional Electric Heating \u0026amp; Equipment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Benas EX is wood-fired and needs no electricity to heat. For faster heating, or to top up the temperature without lighting the stove, Celsium offers an \u003c\/span\u003e\u003cspan\u003eoptional electric water heater in 3 kW, 6 kW or 9 kW\u003c\/span\u003e\u003cspan\u003e ratings as an add-on to the wood stove (this requires a suitable mains supply — see \u003c\/span\u003e\u003cspan\u003eElectrical Supply\u003c\/span\u003e\u003cspan\u003e). Further optional, electrically powered equipment includes a \u003c\/span\u003e\u003cspan\u003ehydro massage system (1.1 kW)\u003c\/span\u003e\u003cspan\u003e, an \u003c\/span\u003e\u003cspan\u003eair bubble massage system (0.7 kW)\u003c\/span\u003e\u003cspan\u003e, an \u003c\/span\u003e\u003cspan\u003eantibacterial UV lamp\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003ewater filtration\u003c\/span\u003e\u003cspan\u003e (sand-filter options). These are configured at the time of order; none are fitted unless selected.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003eElectrical Supply \u0026amp; Installation Requirements — Celsium Benas X\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e The external stove heats the water by wood fire alone, so there is no mains hook-up and no running cost to warm your hot tub.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you add optional electrics, a suitable supply is required.\u003c\/span\u003e\u003cspan\u003e Any of the optional, electrically powered features below need a suitable mains electrical supply, designed and installed by a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e to current UK standards — a dedicated circuit, RCD protection, and full compliance with \u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e (the IET Wiring Regulations) — using outdoor-rated, weatherproof components appropriate to an outdoor installation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOptional electrics that require a supply:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRGB LED lighting\u003c\/span\u003e\u003cspan\u003e (low-voltage)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOptional electric water heater\u003c\/span\u003e\u003cspan\u003e — 3 kW, 6 kW or 9 kW (add-on for faster or top-up heating)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHydro massage system\u003c\/span\u003e\u003cspan\u003e (1.1 kW) and\/or \u003c\/span\u003e\u003cspan\u003eair bubble massage system\u003c\/span\u003e\u003cspan\u003e (0.7 kW)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eAntibacterial UV lamp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWater filtration\u003c\/span\u003e\u003cspan\u003e (sand-filter system)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCelsium does not publish the voltage\u003c\/strong\u003e, phase, amperage or circuit rating for the optional electric water heater or the massage\/UV\/filtration equipment; the exact supply requirement should be confirmed with Celsium and specified by your electrician before installation.\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePlease note\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The Benas EX does \u003c\/span\u003e\u003cspan\u003enot\u003c\/span\u003e\u003cspan\u003e include or offer a heat pump or chiller. It is a wood-fired hot tub; where additional or electric heating is wanted, the options are the \u003c\/span\u003e\u003cspan\u003eelectric water heater (3 \/ 6 \/ 9 kW)\u003c\/span\u003e\u003cspan\u003e and the massage, UV and filtration equipment listed above — not a heat pump or chiller. (Celsium's separate electric dual-temperature product is a different model and is not part of the Benas EX range.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eDelivery and Installation Protocol for the Celsium Benas EX\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eProactive Logistics \u0026amp; Lead Times We ensure all logistical hurdles are cleared before your hot tub enters production.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Assessment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBefore production, we consult our \"last-mile\" team to verify property access and site details — important, as the Benas EX is delivered fully assembled.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProduction Timeline:\u003c\/strong\u003e\u003cspan\u003e Handcrafted to order — production lead time approximately 6 weeks.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTotal Lead Time:\u003c\/strong\u003e\u003cspan\u003e With ~2 weeks for transit and coordination, approximately 8 weeks from order to doorstep.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eDelivery \u0026amp; Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eComplimentary Shipping\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Kerbside delivery is free of charge within UK Mainland.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFully Pre-Assembled:\u003c\/strong\u003e\u003cspan\u003e The Benas EX arrives complete — no on-site assembly required. A forklift or crane may be required for unloading and positioning depending on access, which we can help coordinate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIntegrated Assistance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWhere access permits, our crew positions the tub as close to its final location as possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e24-Hour Quality Audit:\u003c\/strong\u003e\u003cspan\u003e Inspect the tub on delivery; report any transit concerns within 24 hours to maintain warranty eligibility.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInstallation \u0026amp; Set-Up\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eNo Build\u003c\/strong\u003e, No Mains Heating:\u003c\/span\u003e\u003cspan\u003e Set the pre-assembled tub and external stove on a prepared, level base and fill with water — the wood-fired stove needs no electrical connection to heat.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eBase\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A solid, level, load-bearing base (reinforced concrete, slab or equivalent) rated comfortably above the filled weight (water adds ~1,000–1,400 kg) is essential, with a stable position for the external stove.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOptional Lighting:\u003c\/strong\u003e\u003cspan\u003e If RGB LED lighting is selected, a qualified electrician should provide the low-voltage supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eAftercare\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMaintain water quality\u003c\/strong\u003e, keep the optional cover on between soaks, and drain down in hard frost if not in use. Re-treat natural timber as needed.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eProfessional 2-Year Limited Warranty Celsium Wellness Saunas\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eAs an authorised professional provider of Celsium Wellness saunas, we offer a comprehensive 2-Year (24-Month) warranty across our entire sauna collection. Engineered to elite Scandinavian standards, Celsium saunas use premium materials and advanced structural craftsmanship to ensure a lifetime of therapeutic performance\u003cstrong\u003e.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Warranty Scope \u0026amp; Coverage Duration Every Celsium product is protected by a 24-month guarantee from the date of delivery, covering manufacturing and material defects.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable style=\"width: 90.6028%; height: 220.8px;\"\u003e\n\u003ccolgroup\u003e \u003ccol style=\"width: 26.4664%;\" width=\"150\"\u003e \u003ccol style=\"width: 21.4592%;\" width=\"122\"\u003e \u003ccol style=\"width: 51.5021%;\" width=\"352\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent Category\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWarranty Period\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCoverage Specifics\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.2px;\"\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eStructural Integrity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 Years\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMain cabin structure, precision joinery and frame\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.2px;\"\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eManufacturer Defects\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 Years\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAll integrated hardware and production-related faults\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 55.2px;\"\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Support\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLifetime\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 55.2px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAccess to professional wellness consultants and support\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Professional Quality Standards\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePremium Timber Integrity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Cover for defects in raw materials and craftsmanship affecting structural safety.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePrecision Glazing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Protection for tempered glass and panoramic windows against manufacturing-related stress fractures.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHardware \u0026amp; Fittings:\u003c\/strong\u003e\u003cspan\u003e Cover for hinges, handles and internal bench structures.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeating \u0026amp; Controls\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Harvia\/HUUM heating systems are covered under their own professional warranties (typically 2–5 years residential); factory-installed wiring and lighting are covered when commissioned by a qualified professional.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Professional Installation \u0026amp; Maintenance (conditions)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCertified Assembly:\u003c\/strong\u003e\u003cspan\u003e Valid provided the sauna is assembled per the Celsium User Manual; some protections may be invalidated if not professionally assembled by an authorised team or certified contractor.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Commissioning\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e All electrical components must be connected by a qualified electrician; proof of certified installation may be required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Preparation:\u003c\/strong\u003e\u003cspan\u003e Must be placed on a level, solid foundation to prevent warping or moisture ingress.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMaintenance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Regular maintenance, including wood treatment and cleaning per the manual, is required for continued validity.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. General Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNatural Wood Characteristics:\u003c\/strong\u003e\u003cspan\u003e Minor discolouration, dimensional change or small cracks from humidity are not defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eEnvironmental Damage\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Damage from extreme weather, or improper storage of unassembled units left over 1 year.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eImproper Use:\u003c\/strong\u003e\u003cspan\u003e Operating above recommended temperatures or use other than intended.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eUnauthorised Repairs:\u003c\/strong\u003e\u003cspan\u003e Any modification or attempted repair by non-authorised personnel voids the warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e5. Commercial \u0026amp; Trailer Installations Products used commercially (spas, rentals, gyms, health clubs) or on mobile trailers may carry different terms, confirmed at purchase or in the User Manual.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e6. Claim Procedure \u0026amp; Support Report any defect within 7 days of discovery. Required: proof of purchase and delivery date, photographs\/video of the defect, and confirmation of professional electrical installation. Contact contact@balancerecovery.co.uk.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy Bespoke \u0026amp; Made-to-Order Collection\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eAt Balance Recovery, we curate premium, made-to-order products. Because items in our bespoke range are commissioned specifically to your requirements, our returns and refunds policy reflects their specialised nature.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The Bespoke Nature of Your Purchase\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eFinal Sale\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Due to the personalised nature of these items, we cannot accept returns or refunds for a \"change of mind\" once the order has entered production.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAccuracy:\u003c\/strong\u003e\u003cspan\u003e Please verify all site dimensions and technical requirements before finalising an order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2.\u003c\/strong\u003e \u003cstrong\u003eNatural Material Disclosure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCrafted from sustainably sourced timber: \u003c\/strong\u003eEvery unit shows distinct grain, knots and texture; final shading may vary slightly from images or samples; minor surface \"shakes\" (small cracks) may occur as the wood adapts — none of these are defects.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCancellation Window:\u003c\/strong\u003e\u003cspan\u003e You may cancel or amend within 24 hours of placing your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAdministration Fees\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Cancellations after this window but before fabrication begins incur a 10% fee covering administration and material allocation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePost-Fabrication:\u003c\/strong\u003e\u003cspan\u003e Once production has begun, cancellations cannot be facilitated.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Damages and Manufacturing Faults\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eTransit Damage:\u003c\/strong\u003e\u003cspan\u003e Inspect on delivery; note any damage on the delivery paperwork and report to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within 48 hours with photographic evidence.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eManufacturing Defects\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We coordinate repair, replacement or refund in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eConsumer Contracts Regulations 2013\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Bespoke\/made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eConsumer Rights Act 2015:\u003c\/strong\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described; your statutory rights for faulty or misdescribed goods remain fully protected.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Contact and Support Email contact@balancerecovery.co.uk — we aim to respond within one business day.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/celsium-wellness-general-warranty-conditions.pdf?v=1767879853\" rel=\"noopener\" target=\"_blank\"\u003eCelsium Wellness General Warranty Conditions\u003c\/a\u003e\u003c\/p\u003e","brand":"Celsium","offers":[{"title":"Default Title","offer_id":57838205436236,"sku":null,"price":3849.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/1_77.png?v=1784106684"},{"product_id":"week-end-542-2l-5-person-dual-lounger-16a-hot-tub","title":"Week End 542\/2L | 5-Person Dual-Lounger 16A Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeek End 542\/2L | 5-Person Dual-Lounger 16A Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eWeek End 542\/2L (2026 Edition)\u003c\/span\u003e\u003cspan\u003e is the definitive \"smart-choice\" spa for those seeking high-spec hydrotherapy with future-proofed energy efficiency. Measuring a perfectly square \u003c\/span\u003e\u003cspan\u003e200cm x 200cm\u003c\/span\u003e\u003cspan\u003e, this model is uniquely configured with \u003c\/span\u003e\u003cspan\u003etwo full-depth loungers\u003c\/span\u003e\u003cspan\u003e and three ergonomic seats, making it the ultimate social recovery hub. Designed for the modern energy landscape, the 542\/2L operates on a \u003c\/span\u003e\u003cspan\u003e16-Amp supply\u003c\/span\u003e\u003cspan\u003e and comes \u003c\/span\u003e\u003cspan\u003eHeat Pump Ready\u003c\/span\u003e\u003cspan\u003e, allowing owners to slash heating costs by up to 70% compared to traditional electric-only models.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEncased in a sophisticated \u003c\/span\u003e\u003cspan\u003eIce White acrylic shell\u003c\/span\u003e\u003cspan\u003e with a \u003c\/span\u003e\u003cspan\u003eMidnight Grey cabinet\u003c\/span\u003e\u003cspan\u003e, this spa utilises a massive \u003c\/span\u003e\u003cspan\u003e3HP massage pump\u003c\/span\u003e\u003cspan\u003e paired with a dedicated \u003c\/span\u003e\u003cspan\u003ecirculation pump\u003c\/span\u003e\u003cspan\u003e. This \"split-system\" ensures whisper-quiet filtration and relentless jet pressure across all \u003c\/span\u003e\u003cspan\u003e42 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e, delivering a professional-grade soak in a residential-friendly footprint.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Week End 542\/2L is the 2026 Efficiency Benchmark:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Dual-Lounger \"VIP\" Ergonomics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn 2026, the demand for dual-reclining seats has skyrocketed. The 542\/2L delivers:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTwo Full-Size Loungers\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Enables side-by-side relaxation without the \"fight for the lounger,\" a top-tier selling point for both residential couples and luxury holiday rentals.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e42 Precision Jets:\u003c\/strong\u003e\u003cspan\u003e A high-intensity array designed to target the calves, hamstrings, and the full spinal column, powered by a high-torque \u003c\/span\u003e\u003cspan\u003e3HP massage motor\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDedicated Circulation Pump\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Unlike many 16A spas that use a single pump for both tasks, the 542\/2L features a separate low-energy circulation pump for 24\/7 silent filtration and constant temperature maintenance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Future-Proofed \"Heat Pump Ready\" Engineering\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWith energy prices remaining a primary search intent, the 542\/2L is built to save:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeat Pump Integration\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Pre-plumbed and bypass-ready for external air-source heat pumps. This allows for rapid heating while drastically reducing the carbon footprint of your home wellness suite.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e16A \"Sweet Spot\" Power:\u003c\/strong\u003e\u003cspan\u003e Provides significantly more hydrotherapy pressure than 13A \"Plug \u0026amp; Play\" models, while remaining easier to install than heavy-load 32A units.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e956L Optimised Volume\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Engineered to provide a deep, immersive 86.5cm soak while keeping water volume under 1,000 litres for faster chemical balance and thermal recovery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. 2026 Aesthetics \u0026amp; Durability\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIce White \u0026amp; Midnight Grey:\u003c\/strong\u003e\u003cspan\u003e A crisp, modern colourway that reflects the 14-point LED Chromotherapy lighting beautifully, creating a stunning garden focal point after dark.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHigh-Grade Acrylic Shell\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Finished in Ice White for a clean, medical-grade aesthetic that is UV-stabilised and resistant to common spa chemicals.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eMidnight Grey Thermal Cover\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A high-density, tapered black\/grey cover is included to lock in the 2kW heater's output.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeek End 542\/2L: Technical Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"340\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeature\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTechnical Specification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeek End 542\/2L \/ Clear Natural Spas\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (2 Loungers + 3 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e200cm x 200cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp (Dedicated Circuit Recommended)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePrimary Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 3HP High-Performance Massage Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIndependent Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e42 Targeted Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e956 Litres (High-Efficiency)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. 236 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel (Heat Pump Ready)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Requirement\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This unit requires a \u003c\/span\u003e\u003cspan\u003e230V \/ 16A supply\u003c\/span\u003e\u003cspan\u003e. This is the ideal \"middle-ground\" for modern homes, offering significantly better jet performance than 13A models without requiring a full 32A consumer unit upgrade.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Preparation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMust be placed on a level, weight-bearing surface (concrete or specialised spa pad) capable of supporting the full weight of approx. \u003c\/span\u003e\u003cspan\u003e1,300kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAccess\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e At 86.5cm high, the 542\/2L can usually be manoeuvred through standard side gates on a spa dolly. We recommend a minimum clearance of 95cm for safe transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStandard Inclusions\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Every unit is supplied with the \u003c\/span\u003e\u003cspan\u003eMidnight Grey Cabinet\u003c\/span\u003e\u003cspan\u003e, Black\/Grey thermal cover, and integrated purification systems.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003eWeek End 542\/2L Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"340\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeek End 542\/2L \/ Clear Natural Spas\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (2 Loungers + 3 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e200cm x 200cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp (Dedicated Circuit Recommended)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePrimary Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 3HP High-Performance Massage Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIndependent Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e42 Targeted Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e956 Litres (High-Efficiency)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. 236 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2kW Stainless Steel (Heat Pump Ready)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide: Week End 542\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 542\/2L | 5-Person Dual-Lounger Luxury Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Access Video\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 542\/2L is a perfect square at \u003c\/span\u003e\u003cspan\u003e200cm x 200cm\u003c\/span\u003e\u003cspan\u003e. We require a video of your garden access route. We are specifically looking for \"gate headers\" or narrow passages that might challenge its \u003c\/span\u003e\u003cspan\u003e86.5cm height\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Metrics:\u003c\/strong\u003e\u003cspan\u003e While compact, a 2-meter spa requires a clear turning circle. If your path has sharp 90-degree bends, please highlight these in your video so we can plan the dolly manoeuvre.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Navigating Your Property\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePathway Width\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e920mm\u003c\/span\u003e\u003cspan\u003e (86.5cm height + 55mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eVertical Clearance:\u003c\/strong\u003e\u003cspan\u003e When transported on its side, the spa stands approximately \u003c\/span\u003e\u003cspan\u003e210cm high\u003c\/span\u003e\u003cspan\u003e on its dolly. Please check for low-hanging internet cables, gutters, or tree branches.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Proactive Delivery Scheduling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Journey:\u003c\/strong\u003e\u003cspan\u003e Your 542\/2L undergoes a rigorous multi-point wet test and aesthetic detail before it leaves our facility.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Booking\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Our team will work with you to find a delivery window that suits your schedule.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOn the day\u003c\/strong\u003e, you\u003c\/span\u003e\u003cspan\u003e will receive a \u003c\/span\u003e\u003cspan\u003epersonal courtesy call one hour before arrival\u003c\/span\u003e\u003cspan\u003e. This ensures you’re ready for us and the site is prepped for a seamless installation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Base\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A level, solid foundation is mandatory.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWeight Factors:\u003c\/span\u003e\u003cspan\u003e With a dry weight of \u003c\/span\u003e\u003cspan\u003e236kg\u003c\/span\u003e\u003cspan\u003e and a \u003c\/span\u003e\u003cspan\u003e956-litre\u003c\/span\u003e\u003cspan\u003e capacity, the total weight will be approximately \u003c\/span\u003e\u003cspan\u003e1,200kg\u003c\/span\u003e\u003cspan\u003e plus bathers. Ensure your concrete pad or structural decking is rated for this load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOrientation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We will consult with you on placement to ensure the \u003c\/span\u003e\u003cspan\u003eMidnight Grey\u003c\/span\u003e\u003cspan\u003e cabinet looks its best and the controls are easily reachable from your preferred entry point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Electrical Supply (16 Amp HARDWIRED)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe 542\/2L is engineered for performance efficiency but requires a dedicated supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Source\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A dedicated \u003c\/span\u003e\u003cspan\u003e16 Amp\u003c\/span\u003e\u003cspan\u003e hardwired supply is required. This supports the powerful \u003c\/span\u003e\u003cspan\u003e3HP massage pump\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eProfessional Consultation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your property's electrical load. \u003c\/span\u003e\u003cspan\u003eWe are spa technicians, not electricians; we cannot install or certify your home's wiring.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eIsolator Requirement\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Your electrician must install a 16A rotary isolator with a 5m SWA cable \"tail\" ready for our arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. 2026 Smart Features \u0026amp; Tech\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeat Pump Ready\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This model is pre-configured to accept an external heat pump, which can reduce your heating costs by up to 70%.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWater Purity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Includes an \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e and a dedicated \u003c\/span\u003e\u003cspan\u003ecirculation pump\u003c\/span\u003e\u003cspan\u003e. This means the spa filters water silently and efficiently without needing to run the large 3HP massage pump.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAmbience\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Features a multi-point LED lighting system to illuminate the \u003c\/span\u003e\u003cspan\u003eIce White\u003c\/span\u003e\u003cspan\u003e acrylic.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Delivery, Installation \u0026amp; Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydraulic Prime:\u003c\/strong\u003e\u003cspan\u003e We fill the spa through the filter housing to prevent airlocks in the \u003c\/span\u003e\u003cspan\u003e42-jet array\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePerformance Demo:\u003c\/strong\u003e\u003cspan\u003e We will test the 3HP pump and show you how to customise the pressure between the \u003c\/span\u003e\u003cspan\u003etwo loungers\u003c\/span\u003e\u003cspan\u003e and the three seats.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eControls \u0026amp; Cover:\u003c\/strong\u003e\u003cspan\u003e We’ll demonstrate the topside controls and fit your black thermal cover, ensuring you know how to maintain the spa for years to come.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable style=\"width: 100%; height: 249.2px;\"\u003e\n\u003ccolgroup\u003e \u003ccol width=\"123\" style=\"width: 21.8085%;\"\u003e \u003ccol width=\"328\" style=\"width: 58.156%;\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (2 Loungers + 3 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e42 Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e200cm x 200cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1 x 3HP Massage + Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp Dedicated (Hardwired)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 35.6px;\"\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFuture Proof\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"height: 35.6px;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeat Pump Ready\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Week End 542\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 16 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eWeek End 542\/2L\u003c\/span\u003e\u003cspan\u003e is commissioned safely and ready for use on delivery day, a certified 16 Amp electrical supply must be installed prior to our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eIMPORTANT\u003c\/strong\u003e: PROPERTY REQUIREMENTS VARY.\u003c\/span\u003e\u003cspan\u003e While the 542\/2L is highly efficient, a 16 Amp draw requires a dedicated circuit. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to conduct a site-specific assessment of your property’s consumer unit and load capacity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Responsibility \u0026amp; Boundaries\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure a safe and compliant installation, please note:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOUR ROLE\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eYOUR ROLE\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You are responsible for providing the appropriate electrical supply. \u003c\/span\u003e\u003cspan\u003eWe are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators.\u003c\/span\u003e\u003cspan\u003e This infrastructure must be completed and tested by your electrician before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. The Specification (16 Amp High-Efficiency)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 542\/2L utilises a \u003c\/span\u003e\u003cspan\u003esilent circulation pump\u003c\/span\u003e\u003cspan\u003e for 24\/7 filtration and a \u003c\/span\u003e\u003cspan\u003e3HP massage pump\u003c\/span\u003e\u003cspan\u003e for hydrotherapy. A dedicated 16 Amp supply ensures the system has enough overhead to manage the 2kW heater and the smart \"Heat Pump Ready\" bypass.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"362\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComponent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRequirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (To handle the 3HP pump startup torque)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the source\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Installation Mandatory Requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRotary Isolator:\u003c\/strong\u003e\u003cspan\u003e A waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety and compliance, this must be positioned between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eT\u003cstrong\u003ehe \"Tail\" Cable:\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e Your electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRequired Length:\u003c\/strong\u003e\u003cspan\u003e Please leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator location. Our team will route this into the spa for the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHardwired Priority\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e While some documentation mentions \"Plug \u0026amp; Play\" for this footprint, for the \u003c\/span\u003e\u003cspan\u003e2026 Edition 542\/2L\u003c\/span\u003e\u003cspan\u003e, we mandate a hardwired 16A connection. This is essential for the long-term health of the 3HP motor and the stability of the heater.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Arrival Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur delivery team follows a strict schedule to ensure all customers receive their \"one hour before arrival\" courtesy call. If we arrive and the electrical supply is not ready:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003eWe will not make the electrical connection. \u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e The spa will be left empty and cannot be tested or commissioned.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eA Return Visit Fee\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ewill be charged to come back and complete the connection once your electrician has provided the correct supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eElectrician's Checklist (Provide this to your Contractor)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eConduct site-specific load assessment.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eInstall a dedicated 16A \/ 230V circuit with Type C Breaker.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFit IP65 Rotary Isolator 2–3m from the intended spa location.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eProvide a 5-metre SWA \"tail\" for the spa team to connect.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003eIssue a \u003c\/span\u003e\u003cspan\u003eMinor Works Certificate\u003c\/span\u003e\u003cspan\u003e or EIC to the homeowner.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e Delivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Week End 542\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 542\/2L | 5-Person Dual-Lounger Luxury Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that the \u003c\/span\u003e\u003cspan\u003eWeek End 542\/2L\u003c\/span\u003e\u003cspan\u003e—a precision-engineered 42-jet system—is commissioned with the technical care required for a 16 Amp high-efficiency setup.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Final Countdown\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe One-Hour Courtesy Call:\u003c\/strong\u003e\u003cspan\u003e We respect your time. Our team will call you \u003c\/span\u003e\u003cspan\u003eone hour before arrival\u003c\/span\u003e\u003cspan\u003e to confirm that your access route is clear and you are ready for the installation team.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCompact Access Navigation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e At \u003c\/span\u003e\u003cspan\u003e200cm x 200cm\u003c\/span\u003e\u003cspan\u003e, this spa is designed to fit through most standard gates. We use specialised upright dollies to manoeuvre the \u003c\/span\u003e\u003cspan\u003e86.5cm height\u003c\/span\u003e\u003cspan\u003e through your property, cross-referencing your access video to ensure we avoid any tight \"pinch points.\"\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Precision Placement \u0026amp; Alignment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eBase Validation:\u003c\/strong\u003e\u003cspan\u003e With a total filled weight of approximately \u003c\/span\u003e\u003cspan\u003e1,200kg\u003c\/span\u003e\u003cspan\u003e, we verify that your foundation (concrete, patio, or structural decking) is perfectly level. Even weight distribution is essential to ensure the \u003c\/span\u003e\u003cspan\u003eDual Loungers\u003c\/span\u003e\u003cspan\u003e provide a perfectly balanced buoyancy experience.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOptimal Orientation:\u003c\/strong\u003e\u003cspan\u003e We consult with you on the best placement for the \u003c\/span\u003e\u003cspan\u003eTopside Controls\u003c\/span\u003e\u003cspan\u003e to ensure they are easily accessible from your home or the spa's entry point.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Commissioning (16 Amp)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHardwired Connection:\u003c\/strong\u003e\u003cspan\u003e Our technicians will connect the spa to your pre-installed \u003c\/span\u003e\u003cspan\u003e16 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply. We ensure the \u003c\/span\u003e\u003cspan\u003e2kW heater\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003e3HP massage pump\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003esilent circulation pump\u003c\/span\u003e\u003cspan\u003e are correctly integrated into the control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafety Audit:\u003c\/strong\u003e\u003cspan\u003e We perform a full continuity and RCD safety check before energising the unit to ensure your property's infrastructure is interacting safely with the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Hydraulic Setup \u0026amp; Filling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir-Lock Prevention:\u003c\/strong\u003e\u003cspan\u003e We fill the \u003c\/span\u003e\u003cspan\u003e956-litre\u003c\/span\u003e\u003cspan\u003e tank through the filter housing. This \"bottom-up\" method is critical for the 542\/2L to ensure the \u003c\/span\u003e\u003cspan\u003ecirculation pump\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e42-jet plumbing lines\u003c\/span\u003e\u003cspan\u003e are fully purged of air.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation Priming:\u003c\/strong\u003e\u003cspan\u003e We verify the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e is functional, beginning the water purification process the moment the spa reaches the correct water level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; Feature Briefing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e42-Jet Hydro-Test\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We activate the \u003c\/span\u003e\u003cspan\u003e3HP pump\u003c\/span\u003e\u003cspan\u003e to test the full massage circuit. We will demonstrate how to customise the pressure between the \u003c\/span\u003e\u003cspan\u003etwo loungers\u003c\/span\u003e\u003cspan\u003e using the air regulators and diverters.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSilent Mode Demo:\u003c\/strong\u003e\u003cspan\u003e We show you how the dedicated circulation pump operates independently, providing silent filtration while maintaining your set temperature.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeat Pump Ready Briefing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We point out the bypass connections, explaining how easy it is to add a heat pump in the future to further reduce running costs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Final Handover \u0026amp; \"Zero-Trace\" Clean\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSite Restoration\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We remove all transit packaging, pallets, and protective films. We leave your garden exactly as we found it, ready for your first soak.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Handover Pack\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We provide a final walkthrough of the controls and a maintenance summary for the \u003c\/span\u003e\u003cspan\u003eIce White\u003c\/span\u003e\u003cspan\u003e acrylic and \u003c\/span\u003e\u003cspan\u003eMidnight Grey\u003c\/span\u003e\u003cspan\u003e cabinet.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStructural Levelling\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Verified for even water displacement in loungers.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e16A Electrical Safety:\u003c\/strong\u003e\u003cspan\u003e Hardwired connection verified and sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHydraulic Integrity\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 3HP pump and silent circ-pump tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation Audit:\u003c\/strong\u003e\u003cspan\u003e Ozonator and filtration cycle confirmed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eCustomer Briefing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Full feature demo and \"Heat Pump Ready\" walkthrough.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Week End 542\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 542\/2L | 5-Person Dual-Lounger Luxury Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 542\/2L is a high-specification spa engineered for relaxation and efficiency. Featuring a \u003c\/span\u003e\u003cspan\u003e6.3mm Ice White\u003c\/span\u003e\u003cspan\u003e acrylic shell and a \u003c\/span\u003e\u003cspan\u003eMidnight Grey\u003c\/span\u003e\u003cspan\u003e thermal cabinet, this spa is built for the British climate. This warranty is your assurance of quality, provided the spa is installed and maintained according to our professional standards.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Tiered Warranty Coverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Shell Structural Warranty:\u003c\/strong\u003e\u003cspan\u003e Guaranteed against water loss due to defects in the structural integrity of the spa shell for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e5-Year Acrylic Surface Warranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Guaranteed against blistering, cracking, or delaminating of the interior \u003c\/span\u003e\u003cspan\u003eIce White\u003c\/span\u003e\u003cspan\u003e acrylic surface for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e2-Year Equipment \u0026amp; Controls Warranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003e3HP Massage Pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eDedicated Circulation Pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e2kW Heater\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eTopside Control Panel\u003c\/span\u003e\u003cspan\u003e against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2-Year Plumbing \u0026amp; Components Warranty:\u003c\/strong\u003e\u003cspan\u003e Covers internal pipework, jet housings, and bonded joints against leaks and manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e1-Year Luxury Amenities\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003eLED Chromotherapy system\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eHeadrests\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. MANDATORY: Electrical \u0026amp; Infrastructure Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe validity of this warranty—specifically the 2-year equipment tier—is strictly dependent on the following electrical standards:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eQualified Consultation Required\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Every property’s electrical capacity is different. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home’s load capacity. This ensures the 16 Amp supply is stable for the 3HP pump and heater.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Connection Boundary\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Our installation team are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply.\u003c\/span\u003e\u003cspan\u003e Our role is limited to the final connection from your pre-installed, pre-tested isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSupply-Related Damage:\u003c\/strong\u003e\u003cspan\u003e Any damage to the control board, the silent circulation pump, or the 3HP massage pump caused by an inadequate supply, \"voltage drop,\" or incorrect wiring at the property is \u003c\/span\u003e\u003cspan\u003enot covered\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Owner Maintenance \u0026amp; Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSurface Care\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning agents.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eChemical Balance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Imbalanced water (incorrect pH or excessive sanitisers) can corrode the 2kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your equipment guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWinterisation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Damage caused by frozen water in the plumbing lines is considered a maintenance failure. The spa must remain powered on (utilising the built-in frost protection) or be professionally winterised during freezing months.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eService Access\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The owner must ensure the spa's service panels remain accessible. We are not responsible for costs related to the removal of decking, gazebos, or permanent landscaping to facilitate warranty repairs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Summary Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell Structure\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAcrylic Surface:\u003c\/strong\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePumps \u0026amp; Electronics:\u003c\/strong\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePlumbing \u0026amp; Seals\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003eOzone \u0026amp; LEDs\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeekend Range — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003econtact@balancerecovery.co.uk\u003c\/strong\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e","brand":"Week End","offers":[{"title":"Default Title","offer_id":57919786451276,"sku":null,"price":7995.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/6_26.png?v=1785390158"},{"product_id":"week-end-551-2l-5-person-dual-lounger-performance-hybrid-spa","title":"Week End 551\/2L | 5-Person Dual-Lounger \"Performance Hybrid\" Spa","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeek End 551\/2L | 5-Person Dual-Lounger \"Performance Hybrid\" Spa\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eWeek End 551\/2L (2026 Edition)\u003c\/span\u003e\u003cspan\u003e is engineered for those who demand elite-level hydrotherapy without compromise. Measuring \u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e, this spacious 5-person spa features a prestigious \u003c\/span\u003e\u003cspan\u003edual-lounger configuration\u003c\/span\u003e\u003cspan\u003e, allowing two users to enjoy a full-body reclining massage simultaneously. Unlike standard residential spas, the 551\/2L is a \"Performance Hybrid,\" utilising a \u003c\/span\u003e\u003cspan\u003e25-Amp supply\u003c\/span\u003e\u003cspan\u003e to power a staggering \u003c\/span\u003e\u003cspan\u003etwo 3HP massage pumps\u003c\/span\u003e\u003cspan\u003e alongside a dedicated circulation pump. This ensures that even with all \u003c\/span\u003e\u003cspan\u003e51 hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e at full throttle, the water pressure remains relentless.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFinished in a striking \u003c\/span\u003e\u003cspan\u003eIce White acrylic\u003c\/span\u003e\u003cspan\u003e with a contemporary \u003c\/span\u003e\u003cspan\u003eGrey cabinet\u003c\/span\u003e\u003cspan\u003e, the 551\/2L is built for the future of home wellness. It comes standard as \u003c\/span\u003e\u003cspan\u003eHeat Pump Ready\u003c\/span\u003e\u003cspan\u003e, allowing you to integrate air-source heating technology to significantly reduce operational costs while maintaining the rapid thermal recovery of its internal \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Week End 551\/2L is the 2026 Hydrotherapy Benchmark:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. The 6HP Dual-Pump Advantage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn 2026, the \"Power-to-Jet\" ratio is the ultimate metric for quality. The 551\/2L dominates with:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTwin 3HP Massage Pumps\u003c\/strong\u003e:\u003c\/span\u003e Delivering a massive 6HP of total flow, this system ensures that every one of the 51 jets provides a deep-tissue, therapeutic impact—even when the spa is at full capacity.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e51 Precision Jets\u003c\/strong\u003e: A complex array of directional, pulsator, and point-pressure jets designed to target chronic tension in the neck, back, and calves.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSilent Circulation\u003c\/strong\u003e:\u003cspan\u003e A dedicated independent circulation pump handles 24\/7 filtration, ensuring the main massage pumps are only used when you need therapy, extending the lifespan of the components.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Dual-Lounger Luxury \u0026amp; Immersion\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDesigned for high-end residential gardens and luxury holiday retreats:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSide-by-Side Reclining:\u003c\/strong\u003e\u003cspan\u003e Two ergonomically sculpted loungers provide a \"no-compromise\" experience for couples, paired with three deep-soak bucket seats for social gatherings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eIce White \u0026amp; Grey Aesthetics:\u003c\/strong\u003e\u003cspan\u003e The high-lustre \u003c\/span\u003e\u003cspan\u003eIce White 6.3mm acrylic\u003c\/span\u003e\u003cspan\u003e shell reflects the integrated LED lighting beautifully, creating a stunning visual centrepiece for any outdoor space.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOptimised 1,070L Volume\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 551\/2L provides a deep, immersive soak while keeping the water volume balanced for fast chemical management and efficient heating.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Future-Proofed Efficiency (Hybrid Ready)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeat Pump Ready:\u003c\/strong\u003e\u003cspan\u003e Pre-engineered for seamless connection to external heat pumps, allowing you to bypass the electric heater and slash energy bills by up to 70%.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e3kW High-Output Heater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Ensures that even in the coldest UK winters, your spa reaches and maintains 40°C with ease.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eEnergy-Saving Insulation:\u003c\/strong\u003e\u003cspan\u003e Wrapped in high-density reflective insulation tech to trap ambient heat within the cabinet, protecting the plumbing and reducing \"idle\" energy loss.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWeek End 551\/2L: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"310\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeek End 551\/2L \/ Clear Natural Spas\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Configuration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (2 Loungers + 3 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp (Dedicated Fused Spur)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Pump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6HP (2 x 3HP Massage Pumps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIndependent Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e51 Multi-Directional Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,070 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. 380 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3kW (Heat Pump Ready)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Requirement:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThis unit requires a \u003c\/span\u003e\u003cspan\u003e230V \/ 25A supply\u003c\/span\u003e\u003cspan\u003e. This \"balanced\" load allows the 3kW heater and the dual 3HP pumps to operate effectively, providing a superior experience to 16A models while being more efficient than 32A \"grid-heavy\" alternatives.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSurface Prep\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Must be installed on a level, reinforced concrete base or specialised spa pad capable of supporting the full weight of approximately \u003c\/span\u003e\u003cspan\u003e1,500kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAccess Planning\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a dry weight of \u003c\/span\u003e\u003cspan\u003e380kg\u003c\/span\u003e\u003cspan\u003e and a width of \u003c\/span\u003e\u003cspan\u003e215cm\u003c\/span\u003e\u003cspan\u003e, ensure clear access for a professional spa dolly. We recommend a minimum width of 1m and no tight right-angle turns.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eStandard Amenities:\u003c\/strong\u003e\u003cspan\u003e Includes a \u003c\/span\u003e\u003cspan\u003eGrey Thermal Cover\u003c\/span\u003e\u003cspan\u003e, Ozone purification, and a multi-point LED lighting system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003eWeek End 551\/2L Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"310\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeek End 551\/2L \/ Clear Natural Spas\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Configuration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (2 Loungers + 3 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp (Dedicated Fused Spur)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Pump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6HP (2 x 3HP Massage Pumps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIndependent Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e51 Multi-Directional Hydrotherapy Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,070 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. 380 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3kW (Heat Pump Ready)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide Week End 551\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 551\/2L | 5-Person \"Dual-Lounger\" Powerhouse\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Access Video\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 551\/2L is a full-sized square spa (\u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e). We require a video of your garden access. Because of its 2.15m length, we must ensure there is sufficient \"swing room\" around house corners.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Height Check\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a cabinet height of \u003c\/span\u003e\u003cspan\u003e86.5cm\u003c\/span\u003e\u003cspan\u003e, we need to ensure no gate headers or low-hanging pipes obstruct the path when the tub is on its side.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Navigating Your Property\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePathway Width\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e920mm\u003c\/span\u003e\u003cspan\u003e (86.5cm height + 55mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eVertical Clearance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e On its dolly, the spa stands roughly \u003c\/span\u003e\u003cspan\u003e225cm high\u003c\/span\u003e\u003cspan\u003e. Please check for low-hanging gutters or internet cables that could snag the unit during transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Proactive Delivery Scheduling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Journey:\u003c\/strong\u003e\u003cspan\u003e Your 551\/2L undergoes an intensive \"Full Load\" wet test to ensure the twin 3HP pumps and 51 jets are performing to factory standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Booking\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We coordinate with you to find a delivery date that works for your schedule.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOn the day,\u003c\/strong\u003e you\u003c\/span\u003e\u003cspan\u003e will receive a \u003c\/span\u003e\u003cspan\u003epersonal courtesy call one hour before arrival\u003c\/span\u003e\u003cspan\u003e to ensure you are ready and the site is prepped.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Base\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This model is heavy. A solid, level foundation (concrete or structural decking) is non-negotiable.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWeight Factors\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e At \u003c\/span\u003e\u003cspan\u003e380kg dry\u003c\/span\u003e\u003cspan\u003e and holding \u003c\/span\u003e\u003cspan\u003e1,070 litres\u003c\/span\u003e\u003cspan\u003e of water, the total weight exceeds \u003c\/span\u003e\u003cspan\u003e1,450kg\u003c\/span\u003e\u003cspan\u003e plus bathers. Your base must be engineered to handle over 1.5 tonnes of static weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Electrical Supply (25 Amp HARDWIRED)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe 551\/2L is a high-performance machine with a specific electrical footprint.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Power\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Requires a dedicated \u003c\/span\u003e\u003cspan\u003e25 Amp\u003c\/span\u003e\u003cspan\u003e hardwired supply. This allows the \u003c\/span\u003e\u003cspan\u003etwin 3HP pumps\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e to provide peak performance without tripping.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eProfessional Consultation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home's load capacity for a 25A draw.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Boundary:\u003c\/strong\u003e\u003cspan\u003e We are spa technicians. \u003c\/span\u003e\u003cspan\u003eWe do not install or certify house wiring.\u003c\/span\u003e\u003cspan\u003e Your electrician must install a 25A IP65 rotary isolator with a 5m SWA cable \"tail\" before our arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. 2026 Smart Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e \u0026amp; Tech\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeat Pump Ready:\u003c\/strong\u003e\u003cspan\u003e The 551\/2L is pre-plumbed for an external heat pump, allowing you to slash heating costs while maintaining the power of those twin 3HP pumps.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eDual-Lounger Luxury\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Two full-length loungers allow for simultaneous full-body hydrotherapy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSilent Filtration:\u003c\/strong\u003e\u003cspan\u003e A dedicated circulation pump ensures the water stays crystal clear using the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e without the need to run the loud massage pumps.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Delivery, Installation \u0026amp; Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHydraulic Prime:\u003c\/strong\u003e\u003cspan\u003e We fill the \u003c\/span\u003e\u003cspan\u003e1,070-litre\u003c\/span\u003e\u003cspan\u003e tank through the filter housing to prevent airlocks in the complex 51-jet plumbing network.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Power Demo\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We will activate both \u003c\/span\u003e\u003cspan\u003e3HP pumps\u003c\/span\u003e\u003cspan\u003e simultaneously to demonstrate the \"Captain's Chair\" and Lounger pressure.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHandover\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We walk through the controls, fit the black thermal cover, and explain the energy-saving settings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable style=\"width: 100%;\"\u003e\n\u003ccolgroup\u003e \u003ccol style=\"width: 27.1817%;\" width=\"123\"\u003e \u003ccol style=\"width: 72.6037%;\" width=\"328\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e5 Persons (2 Loungers + 3 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e51 Performance Massage Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 x 3HP Massage + Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp Dedicated (Hardwired)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFuture Proof\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeat Pump Ready \u0026amp; 3kW Heater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Week End 551\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 25 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eWeek End 551\/2L\u003c\/span\u003e\u003cspan\u003e powerhouse is commissioned safely and ready for use on delivery day, a certified 25 Amp electrical supply must be installed prior to our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eIMPORTANT\u003c\/strong\u003e: PROPERTY REQUIREMENTS VARY.\u003c\/span\u003e\u003cspan\u003e A 25 Amp draw is a substantial load. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to conduct a site-specific assessment of your property’s consumer unit and load capacity to ensure it can support this spa alongside your other household appliances.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Responsibility \u0026amp; Boundaries\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure a safe and compliant installation, please note the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOUR ROLE:\u003c\/strong\u003e\u003cspan\u003e We are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eYOUR ROLE\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You are responsible for providing the appropriate electrical supply. \u003c\/span\u003e\u003cspan\u003eWe are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators.\u003c\/span\u003e\u003cspan\u003e This infrastructure must be completed and tested by your electrician before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. The Specification (25 Amp Powerhouse)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 551\/2L features a \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003etwin 3HP pumps\u003c\/span\u003e\u003cspan\u003e. The 25 Amp supply is specifically designed to allow both massage pumps to run at full speed while the heater continues to maintain your water temperature—crucial for long winter soaks.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"474\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eComponent\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eRequirement\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C (Essential for the high startup torque of twin 3HP pumps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the source\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Installation Mandatory Requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRotary Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety and emergency access, this must be positioned between \u003c\/span\u003e\u003cspan\u003e2 and 3 metres\u003c\/span\u003e\u003cspan\u003e from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e Your electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRequired Length:\u003c\/strong\u003e\u003cspan\u003e Please leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator location. Our team will route this into the spa cabinet for the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHardwired Only\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This spa requires a 25 Amp hardwired connection. It \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be used with a standard plug or an extension lead.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Arrival Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur delivery team follows a precise schedule to ensure all customers receive their \"one hour before arrival\" courtesy call. If we arrive and the electrical supply is not ready or does not meet the 25 Amp specification:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eWe will not make the electrical connection.\u003c\/li\u003e\n\u003cli\u003eThe spa will be left empty and cannot be tested or commissioned.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eA Return Visit Fee\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ewill be charged to come back and complete the connection once your electrician has provided the correct supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eElectrician's Checklist (Provide this to your Contractor)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eConduct site-specific load assessment of the property.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eInstall a dedicated 25A \/ 230V circuit with Type C Breaker.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eFit IP65 Rotary Isolator 2–3m from the intended spa location.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide a 5-metre SWA \"tail\" for the spa team to connect.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003eIssue an \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e or Minor Works Certificate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Week End 551\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 551\/2L | 5-Person \"Dual-Lounger\" Powerhouse\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that your \u003c\/span\u003e\u003cspan\u003eWeek End 551\/2L\u003c\/span\u003e\u003cspan\u003e—a high-amperage, 51-jet hydrotherapy system—is commissioned with the technical precision required for a 25 Amp dual-pump configuration.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Logistics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Access Video\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 551\/2L is a full-sized square spa (\u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e). We require a video of your garden access. Because of its 2.15m length, we must ensure there is sufficient \"swing room\" around house corners.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Height Check\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a cabinet height of \u003c\/span\u003e\u003cspan\u003e86.5cm\u003c\/span\u003e\u003cspan\u003e, we need to ensure no gate headers or low-hanging pipes obstruct the path when the tub is on its side.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePathway Width\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e920mm\u003c\/span\u003e\u003cspan\u003e (86.5cm height + 55mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eVertical Clearance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e On its dolly, the spa stands roughly \u003c\/span\u003e\u003cspan\u003e225cm high\u003c\/span\u003e\u003cspan\u003e. Please check for low-hanging gutters or internet cables that could snag the unit during transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eThe Booking:\u003c\/strong\u003e We coordinate with you to find a delivery date that works for your schedule.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe One-Hour Courtesy Call\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Our team will call you \u003c\/span\u003e\u003cspan\u003eone hour before arrival\u003c\/span\u003e\u003cspan\u003e to confirm that the access route is clear and the site is prepped for the 380kg unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePrecision Handling:\u003c\/strong\u003e\u003cspan\u003e Because the 551\/2L is a 215cm square spa, navigating corners requires expertise. We use specialised upright dollies to manage the \u003c\/span\u003e\u003cspan\u003e86.5cm height\u003c\/span\u003e\u003cspan\u003e, ensuring we stay within the \"swing room\" identified in your access video to protect your property and the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Structural Placement \u0026amp; Levelling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eBase Evaluation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a filled weight of \u003c\/span\u003e\u003cspan\u003e1,450kg+\u003c\/span\u003e\u003cspan\u003e, we verify that your foundation (concrete or structural decking) is perfectly level. Proper levelling is critical for a dual-lounger spa to ensure bather buoyancy and water displacement are equalised.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOrientation Briefing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We consult with you on the best placement for the \u003c\/span\u003e\u003cspan\u003e3kW heater exhaust\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003eTopside Control Panel\u003c\/span\u003e\u003cspan\u003e for easy access.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Commissioning (25 Amp)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHigh-Torque Connection\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Our technicians will perform the final connection to your pre-installed \u003c\/span\u003e\u003cspan\u003e25 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply. We ensure the \u003c\/span\u003e\u003cspan\u003eTwin 3HP pumps\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e are correctly phased within the control system.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSafety Verification\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We perform a full continuity and RCD safety audit before energising the system. This ensures the 25A draw is handled safely by the internal electronics.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Hydraulic Setup \u0026amp; Deep-Fill\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAir-Lock Purge:\u003c\/strong\u003e\u003cspan\u003e We fill the \u003c\/span\u003e\u003cspan\u003e1,070-litre\u003c\/span\u003e\u003cspan\u003e tank through the filter housing. This \"bottom-up\" filling method is essential for a dual-pump system to ensure the 51-jet plumbing network and the \u003c\/span\u003e\u003cspan\u003ededicated circulation pump\u003c\/span\u003e\u003cspan\u003e are fully primed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSanitation Setup:\u003c\/strong\u003e\u003cspan\u003e We confirm the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e is active. This ensures the water purification process begins immediately as the tub reaches the correct level.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; Feature Briefing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDual 3HP Pressure Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe activate both massage pumps simultaneously. We will show you how to use the air controllers and diverter valves to focus the 51 jets on specific \"therapy zones\" in the loungers or seats.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSilent Mode Operation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe demonstrate how the \u003c\/span\u003e\u003cspan\u003ededicated circulation pump\u003c\/span\u003e\u003cspan\u003e provides silent, energy-efficient filtration while the 3kW heater maintains your target temperature.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeat Pump Ready Walkthrough\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We will show you the pre-plumbed bypass points, explaining how an external heat pump can be integrated later to optimise your energy consumption.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Final Handover \u0026amp; \"Zero-Trace\" Clean\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Restoration:\u003c\/strong\u003e\u003cspan\u003e We remove all transit packaging, pallets, and protective films. Your garden will be left pristine.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOwner's Manual \u0026amp; Handover\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We provide a final briefing on water chemistry and filter maintenance specifically tailored for a high-volume, 5-person family spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOur Installation Completion Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eStructural Levelling:\u003c\/span\u003e\u003cspan\u003e Verified for 1.5-tonne static load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e25A Electrical Safety:\u003c\/span\u003e\u003cspan\u003e Hardwired connection verified and sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eHydraulic Integrity:\u003c\/span\u003e\u003cspan\u003e Twin 3HP pumps and 51 jets tested at full load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eSilent Filtration:\u003c\/span\u003e\u003cspan\u003e Dedicated circulation pump confirmed operational.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCustomer Briefing:\u003c\/span\u003e\u003cspan\u003e Full feature demo and courtesy call completed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Week End 551\/2L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 551\/2L | 5-Person \"Dual-Lounger\" Powerhouse\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 551\/2L is engineered for maximum hydrotherapy impact. Featuring a reinforced \u003c\/span\u003e\u003cspan\u003e6.3mm Ice White\u003c\/span\u003e\u003cspan\u003e acrylic shell and a \u003c\/span\u003e\u003cspan\u003eMidnight Grey\u003c\/span\u003e\u003cspan\u003e thermal cabinet, this spa is built for long-term performance. This warranty is your assurance of quality, provided the spa is installed and maintained according to our professional standards.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Tiered Warranty Coverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Shell Structural Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eGuaranteed against water loss due to defects in the structural integrity of the spa shell for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Acrylic Surface Warranty:\u003c\/strong\u003e\u003cspan\u003e Guaranteed against blistering, cracking, or delaminating of the interior \u003c\/span\u003e\u003cspan\u003eIce White\u003c\/span\u003e\u003cspan\u003e acrylic surface for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e2-Year Equipment \u0026amp; Controls Warranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003eTwin 3HP Massage Pumps\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eDedicated Circulation Pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e3kW Heater\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eControl System\u003c\/span\u003e\u003cspan\u003e against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e2-Year Plumbing \u0026amp; Components Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCovers internal pipework, jet housings, and bonded joints against leaks and manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e1-Year Luxury Amenities\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003e16-point LED Chromotherapy system\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eHeadrests\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. MANDATORY: Electrical \u0026amp; Infrastructure Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe validity of this warranty—specifically the 2-year equipment and twin 3HP pump tier—is strictly dependent on the following electrical standards:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e25 Amp Certification Required\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home’s load capacity. This ensures the 25 Amp supply is stable for the high-torque demand of the twin pumps. We require the homeowner to retain the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e issued by your contractor.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Connection Boundary\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Our installation team are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply.\u003c\/span\u003e\u003cspan\u003e Our role is limited to the final connection from your pre-installed, pre-tested isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSupply-Related Damage:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAny damage to the control board, the silent circulation pump, or the twin 3HP massage pumps caused by an inadequate supply, \"voltage drop,\" or incorrect wiring at the property is \u003c\/span\u003e\u003cspan\u003enot covered\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Owner Maintenance \u0026amp; Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSurface Care:\u003c\/strong\u003e\u003cspan\u003e The 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning agents.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eChemical Balance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Imbalanced water (incorrect pH or excessive sanitisers) can corrode the 3kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your equipment guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWinterisation:\u003c\/strong\u003e\u003cspan\u003e Damage caused by frozen water in the plumbing lines is considered a maintenance failure. The spa must remain powered on (utilising the built-in frost protection) or be professionally winterised during freezing months.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eService Access:\u003c\/strong\u003e\u003cspan\u003e The owner must ensure the spa's service panels remain accessible. We are not responsible for costs related to the removal of decking, gazebos, or permanent landscaping to facilitate warranty repairs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Summary Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eShell Structure\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAcrylic Surface\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePumps \u0026amp; Electronics:\u003c\/strong\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing \u0026amp; Seals:\u003c\/strong\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOzone \u0026amp; LEDs\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 1-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeekend Range — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003econtact@balancerecovery.co.uk\u003c\/strong\u003e\u003cspan\u003e — we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e","brand":"Week End","offers":[{"title":"Default Title","offer_id":57919812272460,"sku":null,"price":11695.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/1-2026-07-30T102644.834.png?v=1785389279"},{"product_id":"weekend-643-l-6-person-performance-hybrid-25a-hot-tub","title":"Weekend 643\/L | 6-Person \"Performance-Hybrid\" 25A Hot Tub","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeekend 643\/L | 6-Person \"Performance-Hybrid\" 25A Hot Tub\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eWeekend 643\/L (2026 Edition)\u003c\/span\u003e\u003cspan\u003e is the ultimate solution for large families and social entertainers who demand elite hydrotherapy without the grid-heavy requirements of a 32A supply. Measuring a spacious \u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e, this model features a refined \u003c\/span\u003e\u003cspan\u003e1 lounger and 5 seat\u003c\/span\u003e\u003cspan\u003e configuration, ensuring everyone has a \"best seat in the house\" experience. Engineered as a \"Performance-Hybrid,\" it utilises a \u003c\/span\u003e\u003cspan\u003e25-Amp supply\u003c\/span\u003e\u003cspan\u003e to power \u003c\/span\u003e\u003cspan\u003etwo 3HP dual-speed pumps\u003c\/span\u003e\u003cspan\u003e plus a dedicated circulation pump—delivering a staggering \u003c\/span\u003e\u003cspan\u003e6HP of total flow\u003c\/span\u003e\u003cspan\u003e through \u003c\/span\u003e\u003cspan\u003e43 precision-engineered jets\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFinished in a contemporary \u003c\/span\u003e\u003cspan\u003eIce White acrylic\u003c\/span\u003e\u003cspan\u003e with a \u003c\/span\u003e\u003cspan\u003eMidnight Grey cabinet\u003c\/span\u003e\u003cspan\u003e, the 643\/L is built for the future of sustainable wellness. It is \u003c\/span\u003e\u003cspan\u003eHeat Pump Ready\u003c\/span\u003e\u003cspan\u003e as standard, allowing you to bypass the internal 3kW heater for air-source heating technology, slashing operational costs while maintaining the rapid thermal recovery your lifestyle demands.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy the Weekend 643\/L is the 2026 Social Benchmark:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Relentless 6HP Dual-Pump Power\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn 2026, massage \"depth\" is the metric that matters. The 643\/L delivers:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eTwin 3HP Dual-Speed Pumps\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A combined \u003c\/span\u003e\u003cspan\u003e6HP of massage force\u003c\/span\u003e\u003cspan\u003e ensures that even with all 6 bathers in the water, the jet pressure remains crisp and therapeutic.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e43 Targeted Hydrotherapy Jets:\u003c\/strong\u003e\u003cspan\u003e Specifically mapped to hit critical tension points in the upper neck, mid-back, and calves.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDedicated Circulation Pump:\u003c\/strong\u003e\u003cspan\u003e While the massage pumps handle the \"heavy lifting,\" a separate, silent-running circulation pump manages 24\/7 filtration, ensuring whisper-quiet operation during off-peak hours.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. High-Capacity Social Ergonomics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDesigned for maximum occupancy without sacrificing personal space:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"L\" Configuration:\u003c\/strong\u003e\u003cspan\u003e Featuring 1 deep-soak lounger for full-body reclining and 5 ergonomic bucket seats, making it the most social layout in the Weekend range.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDual Fountain Jets:\u003c\/strong\u003e\u003cspan\u003e Integrated water features create a soothing auditory backdrop, elevating your garden ambience and providing a premium aesthetic for guest entertaining.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eIce White \u0026amp; Midnight Grey\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e A high-contrast, modern colourway that reflects integrated LED lighting across the water's surface for a stunning nighttime visual.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Future-Proofed \"Hybrid Ready\" Tech\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHeat Pump Ready\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Pre-plumbed for immediate connection to external air-source heat pumps, allowing you to reduce your carbon footprint and energy bills by up to 70%.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e3kW High-Output Heater\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Paired with the unit's \u003c\/span\u003e\u003cspan\u003e1,100L volume\u003c\/span\u003e\u003cspan\u003e, this ensures fast heating cycles and reliable temperature maintenance even in freezing UK winters.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePremium Insulation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Wrapped in high-density reflective thermal tech to trap heat within the cabinet, protecting the internal 2x3HP plumbing array.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWeekend 643\/L: Technical Specifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"297\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeekend 643\/L \/ Clear Natural Spas\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Persons (1 Lounger + 5 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp (Dedicated Fused Spur)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Pump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6HP (2 x 3HP Dual-Speed Pumps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIndependent Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e43 Massage Jets + 2 Fountain Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,100 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e391 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3kW (Heat Pump Ready)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2026 Logistics \u0026amp; Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eElectrical Requirement\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This model requires a 230V\u003c\/span\u003e\u003cspan\u003e \/ 25A supply\u003c\/span\u003e\u003cspan\u003e. This is the \"Goldilocks\" load—providing the dual-pump performance of a 32A tub with a more manageable electrical footprint.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eBase Preparation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Must be installed on a level, reinforced concrete base or specialist spa pad capable of supporting the full weight of approximately \u003c\/span\u003e\u003cspan\u003e1,600kg\u003c\/span\u003e\u003cspan\u003e (water + 6 bathers).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAccess Planning\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a dry weight of \u003c\/span\u003e\u003cspan\u003e391kg\u003c\/span\u003e\u003cspan\u003e and a 215cm width, professional delivery via spa dolly is required. Ensure a minimum 95cm width through gates and no tight right-angle turns.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eStandard Inclusions\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Every unit comes with a \u003c\/span\u003e\u003cspan\u003eMidnight Grey Thermal Cover\u003c\/span\u003e\u003cspan\u003e, Ozone purification, and integrated LED chromotherapy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003eWeekend 643\/L Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"190\"\u003e \u003ccol width=\"297\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eTechnical Specification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eModel \/ Identity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWeekend 643\/L \/ Clear Natural Spas\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating Capacity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Persons (1 Lounger + 5 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical Requirement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp (Dedicated Fused Spur)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Pump Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6HP (2 x 3HP Dual-Speed Pumps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFiltration\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIndependent Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jet Count\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e43 Massage Jets + 2 Fountain Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWater Volume\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1,100 Litres\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDry Weight\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e391 kg\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3kW (Heat Pump Ready)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eBuying \u0026amp; Installation Guide: Week End 643\/L\u003c\/span\u003e\u003c\/h3\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 643\/L | 6-Person Social Massage Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place Your Order \u0026amp; Site Check\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Access Video:\u003c\/strong\u003e\u003cspan\u003e The 643\/L is a full-sized square spa (\u003c\/span\u003e\u003cspan\u003e215cm x 215cm\u003c\/span\u003e\u003cspan\u003e). We require a video of your garden access. Because of its 2.15m length, we must ensure there is sufficient \"swing room\" around house corners.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Height Check\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a cabinet height of \u003c\/span\u003e\u003cspan\u003e86.5cm\u003c\/span\u003e\u003cspan\u003e, we need to ensure no gate headers or low-hanging pipes obstruct the path when the tub is on its side.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Navigating Your Property\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePathway Width\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Minimum \u003c\/span\u003e\u003cspan\u003e920mm\u003c\/span\u003e\u003cspan\u003e (86.5cm height + 55mm buffer).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eVertical Clearance\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e On its dolly, the spa stands roughly \u003c\/span\u003e\u003cspan\u003e225cm high\u003c\/span\u003e\u003cspan\u003e. Please check for low-hanging gutters or internet cables that could snag the unit during transit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Proactive Delivery Scheduling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Journey:\u003c\/strong\u003e\u003cspan\u003e Your 643\/L undergoes an intensive \"Social Load\" wet test to ensure the twin 3HP pumps, 43 hydro-jets, and 2 fountain jets are performing to factory standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Booking:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe coordinate with you to find a delivery date that works for your schedule.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOn the day\u003c\/strong\u003e, you\u003c\/span\u003e\u003cspan\u003e will receive a \u003c\/span\u003e\u003cspan\u003epersonal courtesy call one hour before arrival\u003c\/span\u003e\u003cspan\u003e to ensure you are ready and the site is prepped.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Site Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Base:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThis model is heavy. A solid, level foundation (concrete or structural decking) is non-negotiable.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eWeight Factors\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e At \u003c\/span\u003e\u003cspan\u003e391kg dry\u003c\/span\u003e\u003cspan\u003e and holding \u003c\/span\u003e\u003cspan\u003e1,100 litres\u003c\/span\u003e\u003cspan\u003e of water, the total weight exceeds \u003c\/span\u003e\u003cspan\u003e1,500kg\u003c\/span\u003e\u003cspan\u003e plus bathers. Your base must be engineered to handle over 1.5 tonnes of static weight.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Electrical Supply (25 Amp HARDWIRED)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe 643\/L is a high-performance machine with a specific electrical footprint.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Power\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Requires a dedicated \u003c\/span\u003e\u003cspan\u003e25 Amp\u003c\/span\u003e\u003cspan\u003e hardwired supply. This allows the \u003c\/span\u003e\u003cspan\u003etwin 3HP pumps\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e to provide peak performance without tripping.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eProfessional Consultation:\u003c\/strong\u003e\u003cspan\u003e You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home's load capacity for a 25A draw.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eThe Boundary\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We are spa technicians. \u003c\/span\u003e\u003cspan\u003eWe do not install or certify house wiring.\u003c\/span\u003e\u003cspan\u003e Your electrician must install a 25A IP65 rotary isolator with a 5m SWA cable \"tail\" before our arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. 2026 Smart Features \u0026amp; Tech\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeat Pump Ready:\u003c\/strong\u003e\u003cspan\u003e The 643\/L is pre-plumbed for an external heat pump, allowing you to slash heating costs while maintaining the power of those twin 3HP pumps.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSocial Layout\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 5 seats plus 1 ergonomic lounger ensure everyone gets a premium massage without feeling cramped.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSilent Filtration:\u003c\/strong\u003e\u003cspan\u003e A dedicated circulation pump ensures the water stays crystal clear using the \u003c\/span\u003e\u003cspan\u003eOzonator\u003c\/span\u003e\u003cspan\u003e without the need to run the loud massage pumps.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAtmospherics\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Includes \u003c\/span\u003e\u003cspan\u003e2 Fountain Jets\u003c\/span\u003e\u003cspan\u003e for a calming water feature effect and 16-point LED Chromotherapy.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Delivery, Installation \u0026amp; Handover\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHydraulic Prime\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We fill the \u003c\/span\u003e\u003cspan\u003e1,100-litre\u003c\/span\u003e\u003cspan\u003e tank through the filter housing to prevent airlocks in the 43-jet plumbing network.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Power Demo:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe will activate both \u003c\/span\u003e\u003cspan\u003e3HP pumps\u003c\/span\u003e\u003cspan\u003e simultaneously to demonstrate the \"Social Circle\" pressure.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHandover:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe wwalk throughthe controls, fit the black thermal cover, and explain the energy-saving settings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eQuick Specifications Table\u003c\/span\u003e\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"123\"\u003e \u003ccol width=\"328\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFeature\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSeating\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6 Persons (1 Lounger + 5 Seats)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTotal Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e43 Massage Jets + 2 Fountain Jets\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDimensions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e215cm x 215cm x 86.5cm\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePump System\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2 x 3HP Massage + Silent Circulation Pump\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp Dedicated (Hardwired)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFuture Proof\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeat Pump Ready \u0026amp; 3kW Heater\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Electrical Brief: Week End 643\/L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eRequirement: 25 Amp Dedicated Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure your \u003c\/span\u003e\u003cspan\u003eWeek End 643\/L\u003c\/span\u003e\u003cspan\u003e is commissioned safely and ready for use on delivery day, a certified 25 Amp electrical supply must be installed prior to our arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eIMPORTANT\u003c\/strong\u003e: PROPERTY REQUIREMENTS VARY.\u003c\/span\u003e\u003cspan\u003e A 25 Amp draw is a substantial, dedicated load. You \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to conduct a site-specific assessment of your property’s consumer unit and total load capacity to ensure it can support this spa safely.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Responsibility \u0026amp; Boundaries\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure a safe and compliant installation, please note:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOUR ROLE\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We are professional spa technicians. Our expertise is in the positioning, hydraulic setup, and final connection from your pre-installed isolator to the spa's internal \u003c\/span\u003e\u003cspan\u003eGecko Y2\u003c\/span\u003e\u003cspan\u003e control pack.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eYOUR ROLE\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e You are responsible for providing the appropriate electrical supply. \u003c\/span\u003e\u003cspan\u003eWe are not domestic electricians and are not qualified or insured to install house wiring, circuit breakers, or rotary isolators.\u003c\/span\u003e\u003cspan\u003e This infrastructure must be completed and tested by your electrician before we arrive.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. The Specification (25 Amp High-Torque)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe 643\/L features a \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cspan\u003etwin 3HP pumps\u003c\/span\u003e\u003cspan\u003e. The 25 Amp supply is the \"Sweet Spot\" for this model—it provides enough amperage to keep the heater active while the pumps are in use, ensuring the water doesn't cool down during long social sessions.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"115\"\u003e \u003ccol width=\"487\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eComponent\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eRequirement\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eVoltage\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e230V \/ 50Hz\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCurrent\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e25 Amp Dedicated Circuit\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBreaker Type\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eType C\u003c\/span\u003e\u003cspan\u003e (Mandatory to handle the startup torque of twin 3HP motors)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIsolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIP65 Weatherproof Rotary Isolator\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRCD\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be protected by a 30mA RCD at the source\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Installation Mandatory Requirements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eRotary Isolator:\u003c\/strong\u003e\u003cspan\u003e A waterproof \u003c\/span\u003e\u003cspan\u003eIP65-rated rotary isolator\u003c\/span\u003e\u003cspan\u003e must be installed. For safety and emergency access, this must be positioned between \u003c\/span\u003e\u003cspan\u003e2 and 5 metres\u003c\/span\u003e\u003cspan\u003e from the spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe \"Tail\" Cable:\u003c\/strong\u003e\u003cspan\u003e Your electrician must provide a length of \u003c\/span\u003e\u003cspan\u003e3-core SWA Armoured Cable\u003c\/span\u003e\u003cspan\u003e connected to the load side of the isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eRequired Length\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Please leave at least \u003c\/span\u003e\u003cspan\u003e5 metres of spare cable\u003c\/span\u003e\u003cspan\u003e coiled at the isolator location. Our team will route this into the spa for the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHardwired Only\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e This spa requires a 25 Amp hardwired connection. It \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be used with a standard plug or a 13A\/16A socket.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Arrival Readiness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur delivery team follows a precise schedule to ensure all customers receive their \"one hour before arrival\" courtesy call. If we arrive and the electrical supply is not ready or does not meet the 25 Amp specification:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eWe will not make the electrical connection.\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eThe spa will be left empty and cannot be tested or commissioned.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eA Return Visit Fee\u003c\/strong\u003e\u003cspan\u003e will be charged to come back and complete the connection once your electrician has provided the correct supply.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eElectrician's Checklist (Provide this to your Contractor)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eConduct site-specific load assessment of the property.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003eInstall a dedicated 25A \/ 230V circuit with \u003c\/span\u003e\u003cspan\u003eType C Breaker\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eFit IP65 Rotary Isolator 2–5m from the intended spa location.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide a 5-metre SWA \"tail\" for the spa team to connect.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003eIssue an \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e or Minor Works Certificate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation Protocol: Week End 643\/L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 643\/L | 6-Person High-Output Social Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis protocol ensures that your \u003c\/span\u003e\u003cspan\u003eWeek End 643\/L\u003c\/span\u003e\u003cspan\u003e—a high-torque, 45-jet (43 hydro + 2 fountain) system—is commissioned with the technical precision required for a 25 Amp dual-pump configuration.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Professional Arrival \u0026amp; Logistics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe One-Hour Courtesy Call:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur team will call you \u003c\/span\u003e\u003cspan\u003eone hour before arrival\u003c\/span\u003e\u003cspan\u003e to confirm that the access route is clear and the site is prepped for the 391kg unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003ePrecision Handling:\u003c\/strong\u003e\u003cspan\u003e At 215cm square, this spa requires expert handling. We utilise specialised upright dollies to manage the \u003c\/span\u003e\u003cspan\u003e86.5cm height\u003c\/span\u003e\u003cspan\u003e, ensuring we navigate the \"swing room\" identified in your access video to protect both your property and the spa shell.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Structural Placement \u0026amp; Levelling\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eBase Evaluation\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e With a filled weight exceeding \u003c\/span\u003e\u003cspan\u003e1,500kg\u003c\/span\u003e\u003cspan\u003e, we verify that your foundation (concrete or structural decking) is perfectly level. Proper levelling is critical for the 643\/L to ensure bather buoyancy is equalised across all 5 seats and the single lounger.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOrientation Briefing\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We consult with you on the best placement for the \u003c\/span\u003e\u003cspan\u003eTopside Control Panel\u003c\/span\u003e\u003cspan\u003e to ensure it is easily reachable for the \"primary\" bather while remaining visible for group adjustments.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Electrical Commissioning (25 Amp)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eHigh-Torque Connection\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Our technicians will perform the final connection to your pre-installed \u003c\/span\u003e\u003cspan\u003e25 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply. We ensure the \u003c\/span\u003e\u003cspan\u003eTwin 3HP pumps\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003e3kW heater\u003c\/span\u003e\u003cspan\u003e are correctly phased within the control system for simultaneous operation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSafety Verification:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe perform a full continuity and RCD safety audit before energising. This ensures the 25A draw is handled safely by the internal electronics under full load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Hydraulic Setup \u0026amp; Deep-Fill\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eAir-Lock Purge\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We fill the \u003c\/span\u003e\u003cspan\u003e1,100-litre\u003c\/span\u003e\u003cspan\u003e tank through the filter housing. This \"bottom-up\" filling method is essential for a dual-pump system to ensure the 43-jet plumbing network and the \u003c\/span\u003e\u003cspan\u003ededicated circulation pump\u003c\/span\u003e\u003cspan\u003e are fully primed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eFountain Calibration\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We verify that the \u003c\/span\u003e\u003cspan\u003e2 Fountain Jets\u003c\/span\u003e\u003cspan\u003e are flowing correctly, providing the signature ambient water feature of the 643\/L.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSanitation Setup\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We confirm the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e is active, initiating water purification immediately.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Performance Testing \u0026amp; Feature Briefing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eDual 3HP Pressure Test:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe activate both massage pumps simultaneously. We will show you how to use the air controllers and diverter valves to focus pressure on the \u003c\/span\u003e\u003cspan\u003elounger\u003c\/span\u003e\u003cspan\u003e or the \"deep-seat\" therapy zones.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSilent Mode Operation:\u003c\/strong\u003e\u003cspan\u003e We demonstrate how the \u003c\/span\u003e\u003cspan\u003ededicated circulation pump\u003c\/span\u003e\u003cspan\u003e provides silent, energy-efficient filtration while the 3kW heater maintains your target temperature during social use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeat Pump Ready Walkthrough:\u003c\/strong\u003e\u003cspan\u003e We point out the pre-plumbed bypass points, explaining how a future heat pump integration can slash your long-term energy costs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Final Handover \u0026amp; \"Zero-Trace\" Clean\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSite Restoration\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We remove all transit packaging, pallets, and protective films. Your garden will be left pristine.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eOwner's Manual \u0026amp; Handover\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e We provide a final briefing on water chemistry and filter maintenance specifically tailored for a 6-person bather load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOur Installation Completion Checklist\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Structural Levelling:\u003c\/strong\u003e\u003cspan\u003e Verified for 1.5-tonne+ static load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e \u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e25A Electrical Safety\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Hardwired connection verified and sealed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Hydraulic Integrity:\u003c\/strong\u003e\u003cspan\u003e Twin 3HP pumps and 43 jets tested at full load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Water Features:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFountain jets and silent circulation pump confirmed operational.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e Customer Briefing:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFull feature demo and \"Heat Pump Ready\" walkthrough completed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Statement: Week End 643\/L\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eModel: 643\/L | 6-Person High-Output Social Spa\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Week End 643\/L is engineered for performance and group durability. Featuring a reinforced \u003c\/span\u003e\u003cspan\u003e6.3mm Ice White\u003c\/span\u003e\u003cspan\u003e acrylic shell and a \u003c\/span\u003e\u003cspan\u003eMidnight Grey\u003c\/span\u003e\u003cspan\u003e thermal cabinet, this spa is built to withstand the demands of frequent social use. This warranty is your assurance of quality, provided the spa is installed and maintained according to our professional standards.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Tiered Warranty Coverage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e5-Year Shell Structural Warranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Guaranteed against water loss due to defects in the structural integrity of the spa shell for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e5-Year Acrylic Surface Warranty:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eGuaranteed against blistering, cracking, or delaminating of the interior \u003c\/span\u003e\u003cspan\u003eIce White\u003c\/span\u003e\u003cspan\u003e acrylic surface for five years.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e2-Year Equipment \u0026amp; Controls Warranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003eTwin 3HP Massage Pumps\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eDedicated Silent Circulation Pump\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003e3kW Heater\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eControl System\u003c\/span\u003e\u003cspan\u003e against manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003e2-Year Plumbing \u0026amp; Components Warranty\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e Covers internal pipework, jet housings, and bonded joints against leaks and manufacturing defects.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e1-Year Luxury Amenities:\u003c\/strong\u003e\u003cspan\u003e Covers the \u003c\/span\u003e\u003cspan\u003e16-point LED Chromotherapy system\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eIntegrated Ozonator\u003c\/span\u003e\u003cspan\u003e, the \u003c\/span\u003e\u003cspan\u003eFountain Jets\u003c\/span\u003e\u003cspan\u003e, and the \u003c\/span\u003e\u003cspan\u003eHeadrests\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. MANDATORY: Electrical \u0026amp; Infrastructure Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe validity of this warranty—specifically the 2-year equipment and twin-pump tier—is strictly dependent on the following electrical standards:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003e25 Amp Certification Required:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eYou \u003c\/span\u003e\u003cspan\u003emust\u003c\/span\u003e\u003cspan\u003e consult a qualified, registered electrician to assess your home’s load capacity. This ensures the 25 Amp supply is stable for the high-torque demand of the dual 3HP pumps. We require the homeowner to retain the \u003c\/span\u003e\u003cspan\u003eElectrical Installation Certificate (EIC)\u003c\/span\u003e\u003cspan\u003e issued by your contractor.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eThe Connection Boundary:\u003c\/strong\u003e\u003cspan\u003e Our installation team are spa technicians, not electricians. \u003c\/span\u003e\u003cspan\u003eWe are not responsible for installing, certifying, or ensuring the safety of your property's electrical supply.\u003c\/span\u003e\u003cspan\u003e Our role is limited to the final connection from your pre-installed, pre-tested isolator.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eSupply-Related Damage:\u003c\/strong\u003e\u003cspan\u003e Any damage to the control board, the silent circulation pump, or the twin 3HP massage pumps caused by an inadequate supply, \"voltage drop,\" or incorrect wiring at the property is \u003c\/span\u003e\u003cspan\u003enot covered\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Owner Maintenance \u0026amp; Exclusions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003eSurface Care\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e The 5-year acrylic warranty does not cover damage caused by leaving the spa empty in direct sunlight (UV degradation) or using abrasive cleaning agents.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eChemical Balance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIn a 6-person spa, bather load affects chemistry rapidly. Imbalanced water can corrode the 3kW heater and pump seals. Maintain a pH of 7.2 to 7.6 to safeguard your equipment guarantee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWinterisation:\u003c\/strong\u003e\u003cspan\u003e Damage caused by frozen water in the plumbing lines is considered a maintenance failure. The spa must remain powered on (utilising the built-in frost protection) or be professionally winterised during freezing months.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eService Access:\u003c\/strong\u003e\u003cspan\u003e The owner must ensure the spa's service panels remain accessible. We are not responsible for costs related to the removal of decking, gazebos, or permanent landscaping to facilitate warranty repairs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWarranty Summary Checklist\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eShell Structure:\u003c\/strong\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eAcrylic Surface:\u003c\/strong\u003e\u003cspan\u003e 5-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePumps \u0026amp; Electronics\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e\u003cstrong\u003ePlumbing \u0026amp; Seals\u003c\/strong\u003e:\u003c\/span\u003e\u003cspan\u003e 2-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOzone \u0026amp; LEDs:\u003c\/strong\u003e\u003cspan\u003e 1-Year Protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWeekend Range — Returns \u0026amp; Refunds Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we supply the Weekend range of hot tubs. Because these are specialised wellness products, prepared, wet-tested and configured to order before dispatch, our returns and refunds policy reflects their nature. Your statutory rights are preserved in full throughout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Eligibility — Special Orders and Hot Tubs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSpecial Orders:\u003c\/span\u003e\u003cspan\u003e Weekend range hot tubs are prepared specifically to your order and are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eHot Tubs:\u003c\/span\u003e\u003cspan\u003e As large, made-to-order spa units, Weekend range hot tubs are non-returnable unless under warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eChange of Mind:\u003c\/span\u003e\u003cspan\u003e Because these items are specialised and configured, wet-tested and commissioned to order, we cannot accept returns or refunds for a \"change of mind\".\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy:\u003c\/span\u003e\u003cspan\u003e Please verify all site dimensions, access routes, electrical supply requirements and technical specifications before finalising your order.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order Cancellations and Amendments\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCancellation Window:\u003c\/span\u003e\u003cspan\u003e You may cancel or amend your order at any time before it is confirmed for preparation, wet-testing or dispatch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAfter Confirmation:\u003c\/span\u003e\u003cspan\u003e Once your hot tub has been confirmed for preparation or dispatch, cancellations and amendments may no longer be possible.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAccuracy Check:\u003c\/span\u003e\u003cspan\u003e Amendments after order placement are subject to confirmation and may not be possible once your specification has been released.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Reporting Transit Damage or Missing Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eInspect on Delivery:\u003c\/span\u003e\u003cspan\u003e Check the unit and all accessories carefully as soon as they arrive, and note any visible damage on the delivery paperwork.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eTimeframe:\u003c\/span\u003e\u003cspan\u003e Report any transit damage or missing parts promptly — within 24 to 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eEvidence:\u003c\/span\u003e\u003cspan\u003e Email \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e with clear photographic or video evidence of the damage or shortage, together with your order details.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Claim and Assessment Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eSubmission:\u003c\/span\u003e\u003cspan\u003e Send your report, proof of purchase and delivery date, and supporting photographs or video to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eAssessment:\u003c\/span\u003e\u003cspan\u003e We assess each claim and, where required, liaise with the manufacturer to confirm the fault or shortage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eOutcome:\u003c\/span\u003e\u003cspan\u003e Once assessed, we coordinate the appropriate remedy — repair, replacement of parts, full replacement or refund — in accordance with the Consumer Rights Act 2015.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Refund and Replacement Conditions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eCovered Circumstances:\u003c\/span\u003e\u003cspan\u003e Refunds or replacements are provided only where goods are defective, damaged in transit or not as described.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eNot Covered:\u003c\/span\u003e\u003cspan\u003e Change of mind, incorrect measurement or specification supplied by the customer, unsuitable site or access, and damage arising from installation conditions outside our control are not grounds for return of a made-to-order hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eRemedy:\u003c\/span\u003e\u003cspan\u003e Where a valid fault is confirmed, we arrange repair, replacement or refund as appropriate under your statutory rights.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Statutory Rights and Compliance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Contracts Regulations 2013:\u003c\/span\u003e\u003cspan\u003e Bespoke and made-to-order goods are legally exempt from the standard 14-day cooling-off period for distance selling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eConsumer Rights Act 2015:\u003c\/span\u003e\u003cspan\u003e Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights for faulty, damaged-in-transit or misdescribed goods remain fully protected, regardless of the exemption above.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Contact and Support Email \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003econtact@balancerecovery.co.uk\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e— we aim to respond within one business day.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Week End","offers":[{"title":"Default Title","offer_id":57919829311820,"sku":null,"price":11695.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/1-2026-07-30T111436.274.png?v=1785392125"},{"product_id":"balance-recovery-fjord-sauna-hot-tub-thermowood-outdoor-spa-cabin","title":"Balance Recovery Fjord Sauna \u0026 Hot Tub — Thermowood Outdoor Spa Cabin","description":"\u003ch5\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBalance Recovery Fjord Sauna \u0026amp; Hot Tub — Thermowood Spa Cabin with Sauna, Round Hot Tub \u0026amp; Full Glass Wall\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Balance Recovery Fjord is a premium \u003c\/span\u003e\u003cspan\u003eoutdoor spa cabin\u003c\/span\u003e\u003cspan\u003e that combines a traditional \u003c\/span\u003e\u003cspan\u003esauna\u003c\/span\u003e\u003cspan\u003e and a \u003c\/span\u003e\u003cspan\u003eround hot tub\u003c\/span\u003e\u003cspan\u003e in a single Thermowood capsule cabin — a genuine \u003c\/span\u003e\u003cspan\u003eoutdoor sauna with hot tub\u003c\/span\u003e\u003cspan\u003e for the garden. Approximately \u003c\/span\u003e\u003cspan\u003e5.09 m long\u003c\/span\u003e\u003cspan\u003e, the cabin is divided internally into \u003c\/span\u003e\u003cspan\u003etwo separate rooms, each with its own heating system\u003c\/span\u003e\u003cspan\u003e: a classic sauna at one end and a large \u003c\/span\u003e\u003cspan\u003eround fibreglass hot tub\u003c\/span\u003e\u003cspan\u003e at the other, framed behind a \u003c\/span\u003e\u003cspan\u003efull glass wall\u003c\/span\u003e\u003cspan\u003e.\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eThe rounded-rectangle \"capsule\" form is clad in horizontal thermally-modified \u003c\/span\u003e\u003cspan\u003eThermowood\u003c\/span\u003e\u003cspan\u003e with \u003c\/span\u003e\u003cspan\u003e40 mm \/ 28 mm walls\u003c\/span\u003e\u003cspan\u003e, and topped by a \u003c\/span\u003e\u003cspan\u003eKatepal black bituminous-shingle roof\u003c\/span\u003e\u003cspan\u003e pierced by \u003c\/span\u003e\u003cspan\u003etwo flues\u003c\/span\u003e\u003cspan\u003e — one for each heater. Approximate external dimensions are \u003c\/span\u003e\u003cspan\u003e5090 × 2230 mm\u003c\/span\u003e\u003cspan\u003e (L × W) with a height of around \u003c\/span\u003e\u003cspan\u003e2130–2230 mm\u003c\/span\u003e\u003cspan\u003e. It is supplied as a \u003c\/span\u003e\u003cspan\u003eflat-pack complete kit\u003c\/span\u003e\u003cspan\u003e, palletised for delivery and assembled on your base, with an assembled weight of around \u003c\/span\u003e\u003cspan\u003e1,200 kg\u003c\/span\u003e\u003cspan\u003e. Two \u003c\/span\u003e\u003cspan\u003eoval windows\u003c\/span\u003e\u003cspan\u003e in the back wall and round gable portholes add natural light and style.\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eAt the \u003c\/span\u003e\u003cspan\u003esauna end\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo-tier \/ L-shaped Alder benches\u003c\/span\u003e\u003cspan\u003e face a \u003c\/span\u003e\u003cspan\u003e Harvia Cilindro PC90 9kW electric heater topped with sauna stones\u003c\/span\u003e\u003cspan\u003e for an authentic dry-heat löyly. At the \u003c\/span\u003e\u003cspan\u003ehot-tub end\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003eround fibreglass hot tub\u003c\/span\u003e\u003cspan\u003e (internal water diameter approx. 1.8 m) is warmed by its \u003c\/span\u003e\u003cspan\u003eown wood-fired heater\u003c\/span\u003e\u003cspan\u003e — an internal stove with a tall mesh burn-guard and its own flue.\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eCrucially, the \u003c\/span\u003e\u003cspan\u003ehot tub and both heaters are included as standard\u003c\/span\u003e\u003cspan\u003e — the sauna room with its included \u003c\/span\u003e\u003cspan\u003eHarvia heater and stones\u003c\/span\u003e\u003cspan\u003e and the tub room with its included \u003c\/span\u003e\u003cspan\u003ewood-fired heater\u003c\/span\u003e\u003cspan\u003e — so the Fjord arrives as a complete \u003c\/span\u003e\u003cspan\u003esauna and hot tub combo\u003c\/span\u003e\u003cspan\u003e rather than a shell to fit out. Please read the Heater Information and Electrical Supply tabs before ordering.\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003efront\/gable wall\u003c\/span\u003e\u003cspan\u003e is offered in more than one style — a \u003c\/span\u003e\u003cspan\u003efull glass wall\u003c\/span\u003e\u003cspan\u003e (this version) or a \u003c\/span\u003e\u003cspan\u003ewooden wall with an oval window\u003c\/span\u003e\u003cspan\u003e for greater privacy — so the Fjord can be tailored to your garden and how overlooked it is. Made to order, with \u003c\/span\u003e\u003cspan\u003efree kerbside delivery and unloading\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSafety \u0026amp; Usage\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eSauna bathing and hot-water soaking are wellness activities for healthy adults. Stay hydrated, limit each session to what is comfortable for you, and allow time to cool down between the sauna and the tub. If you are pregnant, have a heart condition, high or low blood pressure, or any other medical concern, please consult your GP before use. The \u003c\/span\u003e\u003cspan\u003eelectric sauna heater and its stones\u003c\/span\u003e\u003cspan\u003e and the \u003c\/span\u003e\u003cspan\u003ewood-fired hot-tub heater, its flue and guard\u003c\/span\u003e\u003cspan\u003e all get \u003c\/span\u003e\u003cspan\u003every hot\u003c\/span\u003e\u003cspan\u003e (burn risk) — keep children and combustible materials clear, follow each manufacturer's operating instructions, and handle ash and embers from the wood-fired heater safely. \u003c\/span\u003e\u003cspan\u003eNever light the hot-tub heater with the tub empty — always fill it with water first.\u003c\/span\u003e\u003cspan\u003e Never leave the hot tub uncovered and unsupervised where children can reach it. Supervise children at all times, keep the cabin ventilated, maintain the tub water as advised, and site the unit on a firm, level base able to take the weight.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003eSpecification\u003c\/h5\u003e\n\u003ch2\u003eBalance Recovery Fjord Sauna \u0026amp; Hot Tub Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cstrong\u003eDetail\u003c\/strong\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eBrand\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eProduct\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eFjord Sauna \u0026amp; Hot Tub — Outdoor Spa Cabin\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eType\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eOutdoor spa cabin — Thermowood \"capsule\" cabin split into two rooms (sauna + hot tub), each with independent heating\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eCapacity\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eMulti-person (Sauna room + Hot tub dual-zone)\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eExternal Dimensions (L × W × H)\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eApprox. 5090 × 2230 × 2130–2230 mm\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eInternal Dimensions (W × H)\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eApprox. 2040 × 2050 mm\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eSauna Room Length\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eApprox. 2010 mm\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eSauna Bench Configuration\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eTwo-tier \/ L-shaped Alder benches (2.0 m run; bench zones 1410 \/ 600 \/ 600 mm)\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eInternal Partition\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eSolid dividing wall section (805 mm) separating sauna and hot-tub rooms\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eHot Tub Unit\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eRound fibreglass tub — outer diameter approx. 2000 mm; internal water diameter approx. 1800 mm\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eGlass Door (Sauna)\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eApprox. 590 × 1860 mm\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eGlass Wall Panel (Tub End)\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eApprox. 1830 × 1765 mm\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eWindows \u0026amp; Portholes\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eTwo oval back-wall windows (1100 × 700 mm \u0026amp; 1240 × 840 mm) + round gable portholes\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eCabin Timber\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eThermowood (thermally-modified timber) — horizontal cladding and lining\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eWall Thickness\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003e40 mm \/ 28 mm\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eRoof Covering\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eKatepal black bituminous-shingle covering with twin flue penetrations\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eSauna Heater Included\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003e Harvia Cilindro PC90 (9kW) electric heater with sauna stones\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eHot-Tub Heater Included\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eDedicated wood-fired heater with stainless steel flue\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eFront \/ Gable Wall Finish\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eFull glass wall (standard) or wooden wall with oval window (selectable option)\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eWeight\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eApprox. 1,200 kg (assembled)\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eWarranty\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003e2 years (professionally installed) \/ 1 year (self-assembly)\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eLead Time\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e 6 to 8 Weeks\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan\u003e\u003cb\u003eDelivery Format\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan\u003eFlat-pack complete kit, palletised — free kerbside delivery \u0026amp; unloading included\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003eBuying Guide\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBalance Recovery Fjord Sauna \u0026amp; Hot Tub — Outdoor Spa Cabin Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWho it's for \u0026amp; sizing.\u003c\/span\u003e\u003cspan\u003e The Fjord suits households and groups who want a complete garden spa — a sauna and a hot tub together — in one design-led, year-round cabin. Allow space around the external footprint of approximately \u003c\/span\u003e\u003cspan\u003e5090 × 2230 mm\u003c\/span\u003e\u003cspan\u003e for clearance, ventilation and safe access, plus room to prepare a firm, level base and to route water and drainage to the hot-tub end. Advertised capacity is\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Place your order\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eChoose your Fjord options — front\/gable-wall finish (full glass wall or wooden wall with an oval window) and any accessories — and place your order; your sauna room comes with a Harvia Cilindro PC90 9kW heater and stones, and the tub with its wood-fired heater, as standard. Estimated production lead time is\u003c\/span\u003e\u003cspan\u003e. Delivery is kerbside only; you are welcome to send a video or photos of your access route in advance. You will receive an order confirmation with your reference number.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Order processing \u0026amp; manufacturing\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eThis spa cabin is made to order and handcrafted from premium Thermowood. It is supplied as a \u003c\/span\u003e\u003cspan\u003eflat-pack complete kit\u003c\/span\u003e\u003cspan\u003e, palletised for delivery, including the Thermowood cabin, the round fibreglass hot tub, both heaters ( Harvia Cilindro PC90 9kW electric sauna heater + sauna stones, and the wood-fired hot-tub heater), fixings and documentation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Delivery organisation — FREE kerbside delivery \u0026amp; unloading\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eYour kit is shipped on a pallet to the nearest safe kerbside point at your property, and the delivery team unloads the pallet from the vehicle — \u003c\/span\u003e\u003cspan\u003efree of charge\u003c\/span\u003e\u003cspan\u003e. This does not include moving components beyond the kerbside, through your property, or positioning them on the base, and \u003c\/span\u003e\u003cspan\u003eno crane is required\u003c\/span\u003e\u003cspan\u003e. Delivery is scheduled in advance with a confirmed date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Pre-installation preparation\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003ePrepare a firm, level, load-bearing base (e.g. a concrete pad) able to support the assembled cabin of approximately \u003c\/span\u003e\u003cspan\u003e1,200 kg\u003c\/span\u003e\u003cspan\u003e, sized to the footprint with clearance and ventilation. Arrange a \u003c\/span\u003e\u003cspan\u003ededicated single-phase supply for the 9kW sauna heater\u003c\/span\u003e\u003cspan\u003e with correct cable sizing and a suitably rated isolator (see Electrical Supply), and plan a water supply to fill the tub and a drainage route to empty it.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Delivery day \u0026amp; unloading\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eThe team unloads the pallet at the kerbside; \u003c\/span\u003e\u003cspan\u003eyou are responsible for moving the components from the kerbside to the installation area\u003c\/span\u003e\u003cspan\u003e and assembling them on the base. Inspect all packaging and parts on arrival and report anything missing or damaged within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Installation options\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eAssemble the Fjord yourself using the illustrated manual, or add our \u003c\/span\u003e\u003cspan\u003eProfessional Installation Service\u003c\/span\u003e\u003cspan\u003e \u003cmeta charset=\"utf-8\"\u003ewhich you can request a quote for\u003c\/span\u003e\u003cspan\u003e (mainland UK \/ England; surcharges apply for the Channel Islands, Ireland, and certain parts of Scotland, Wales and the Isle of Wight). Professional installation covers on-site assembly and final checks; the electrical connection for the sauna heater is completed separately by a qualified electrician.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e7. Finishing touches \u0026amp; safety check\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eTreat the timber inside and out with a breathable oil-based wood treatment immediately after assembly — this is \u003c\/span\u003e\u003cspan\u003emandatory to validate your warranty\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003cspan\u003eFill the hot tub with water\u003c\/span\u003e\u003cspan\u003e before first lighting its wood-fired heater, then run a warm-up test on both heaters, bringing the sauna up to around 80 °C.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e8. Enjoy your spa \u0026amp; ongoing support\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eYour Fjord is ready — a sauna and a hot tub together in one design-led Thermowood cabin. Self-assembled units include a \u003c\/span\u003e\u003cspan\u003e1-year warranty\u003c\/span\u003e\u003cspan\u003e (professionally installed units, 2 years). As a made-to-order item it is non-refundable once production begins (see the Return \u0026amp; Refund Policy tab). Care for the timber, glass, tub water and both heaters, and our team is on hand for ongoing support.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eHeater Information\u003c\/h5\u003e\n\u003ch2\u003eBalance Recovery Fjord Sauna \u0026amp; Hot Tub Heater Information\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Balance Recovery Fjord includes \u003c\/span\u003e\u003cspan\u003etwo heaters as standard — one for the sauna and one for the hot tub\u003c\/span\u003e\u003cspan\u003e — because it is built as two separate rooms, each with its own heating system. The sauna is heated by an \u003c\/span\u003e\u003cspan\u003eelectric Harvia heater supplied with stones\u003c\/span\u003e\u003cspan\u003e; the hot tub is warmed by its \u003c\/span\u003e\u003cspan\u003eown wood-fired heater\u003c\/span\u003e\u003cspan\u003e with a flue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Sauna Heater — Harvia Cilindro PC90 (9kW) \u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eThe sauna room is heated by a \u003c\/span\u003e\u003cspan\u003e Harvia Cilindro PC90 9kW electric heater\u003c\/span\u003e\u003cspan\u003e, topped with \u003c\/span\u003e\u003cspan\u003esauna stones\u003c\/span\u003e\u003cspan\u003e (both included as standard), for a traditional dry-heat löyly. With a heating range suitable for approximately \u003c\/span\u003e\u003cspan\u003e5–8 m³\u003c\/span\u003e\u003cspan\u003e, the Vega PC90 is well matched to the Fjord's sauna room and sized for around a \u003c\/span\u003e\u003cspan\u003e4-person\u003c\/span\u003e\u003cspan\u003e sauna, offering reliable performance while remaining energy-efficient for the space. The exact Harvia model is confirmed against the final sauna-room volume \u003c\/span\u003e\u003cspan\u003e. The PC90 runs from a single-phase 230V supply and \u003c\/span\u003e\u003cspan\u003emust be wired in by a qualified electrician\u003c\/span\u003e\u003cspan\u003e (see the Electrical Supply tab); all Harvia Cilindro heaters are supplied with stones included. We strongly recommend arranging the electrical supply, cable sizing and isolator before your Fjord arrives.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Hot-Tub Heater — Wood-Fired (Included)\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eThe hot tub is warmed by its \u003c\/span\u003e\u003cspan\u003eown dedicated wood-fired heater\u003c\/span\u003e\u003cspan\u003e, included as standard — an internal stove with a tall mesh burn-guard and its own \u003c\/span\u003e\u003cspan\u003eflue\u003c\/span\u003e\u003cspan\u003e, heating the water off-grid with \u003c\/span\u003e\u003cspan\u003eno mains supply required\u003c\/span\u003e\u003cspan\u003e. The exact output (kW) and model are \u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003cspan\u003eAlways fill the tub with water before lighting the heater — never run it dry.\u003c\/span\u003e\u003cspan\u003e The flue installation and safe operation of the wood-fired heater are the customer's responsibility; always follow the manufacturer's lighting, operating and care instructions.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSauna Stones, Water \u0026amp; Customer Responsibility\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eThe Harvia sauna heater is \u003c\/span\u003e\u003cspan\u003esupplied with sauna stones included\u003c\/span\u003e\u003cspan\u003e. With the electric sauna heater, the electrical supply, cable and final connection are the customer's responsibility and must be completed by a qualified electrician (see the Electrical Supply tab). With the wood-fired hot-tub heater, the flue installation and safe operation are the customer's responsibility. Filling, treating and draining the hot-tub water, and preparing the water supply and drainage, are also the customer's responsibility. Always follow each heater manufacturer's installation, operating and care instructions.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eElectrical Supply - IMPORTANT\u003c\/h5\u003e\n\u003ch2\u003eBalance Recovery Fjord Sauna \u0026amp; Hot Tub \u003cspan\u003eElectrical Supply\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Fjord's sauna room is heated by a Harvia Cilindro PC90 9kW electric heater, which requires a dedicated electrical supply. The hot tub is warmed by its own wood-fired heater and needs no mains electricity for heating\u003c\/span\u003e\u003cspan\u003e (unless you add an optional electric accessory). Please read this section carefully before ordering and arrange a qualified electrician.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe electrical supply required depends on the kW rating of the sauna heater. We strongly recommend consulting a qualified electrician before installation. Typically, a dedicated supply is required — similar to those used for electric showers or cookers. Most domestic sauna heaters in the UK are connected to a \u003c\/span\u003e\u003cspan\u003esingle-phase 230V\u003c\/span\u003e\u003cspan\u003e supply, and the Amps can be calculated using: \u003c\/span\u003e\u003cspan\u003eWatts ÷ Volts = Amps\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFor example: the 9kW (6000W) Harvia Cilindro PC90 ÷ 230V = \u003c\/span\u003e\u003cspan\u003e26 Amps\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cdiv align=\"left\" dir=\"ltr\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e\u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHeater Power (kW)\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCurrent Draw (Amps)\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSuggested Cable Size (Single-Phase)\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2.3 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e10 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1.5 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e13 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2.5 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3.6 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e15 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2.5 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e4.5 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e19 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2.5–4.0 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e26 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e4.0 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e8.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e35 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6.0 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e9.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e40 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6.0 mm² (or higher, depending on cable run)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eCable size depends on cable length, installation method and other on-site factors, so always defer to your electrician's judgment. The 9kW Harvia Cilindro PC90 is normally \u003c\/span\u003e\u003cspan\u003ehard-wired\u003c\/span\u003e\u003cspan\u003e on a dedicated circuit with a \u003c\/span\u003e\u003cspan\u003esuitably rated isolator switch\u003c\/span\u003e\u003cspan\u003e rather than run from a standard plug; the electrical supply, cable and final connection are the customer's responsibility.\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eAll electrical work must be carried out by a \u003c\/span\u003e\u003cspan\u003equalified electrician\u003c\/span\u003e\u003cspan\u003e in full compliance with current UK wiring regulations (\u003c\/span\u003e\u003cspan\u003eBS 7671\u003c\/span\u003e\u003cspan\u003e). Completing the installation correctly also helps maintain your warranty protection.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003eDelivery \u0026amp; Installation\u003c\/h5\u003e\n\u003ch2\u003eBalance Recovery Fjord Sauna \u0026amp; Hot Tub Delivery \u0026amp; Installation\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe're pleased to offer \u003c\/span\u003e\u003cspan\u003eFREE kerbside delivery with unloading as standard\u003c\/span\u003e\u003cspan\u003e on the Balance Recovery Fjord (mainland UK).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Delivery — FREE kerbside delivery \u0026amp; unloading\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eThe Fjord is supplied as a \u003c\/span\u003e\u003cspan\u003eflat-pack complete kit, palletised\u003c\/span\u003e\u003cspan\u003e, and delivered to the nearest safe kerbside point at your property. What this includes:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eDelivery of your spa-cabin kit on a pallet to the nearest safe kerbside point\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eUnloading of the pallet from the delivery vehicle by the delivery team\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eDelivery scheduled in advance with a confirmed date\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease note: kerbside delivery does not include moving components beyond the kerbside, through your property, or positioning them on the base — and \u003c\/span\u003e\u003cspan\u003eno crane is required\u003c\/span\u003e\u003cspan\u003e. You are welcome to send a detailed video or photos of your property and access routes in advance so we can help ensure a smooth delivery. This spa cabin is made to order; production lead time is\u003c\/span\u003e\u003cspan\u003e, after which delivery is arranged. Delivery times quoted are estimates; if any delay arises, our team will contact you promptly.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Installation options\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eThe Fjord arrives as a complete flat-pack kit including both heaters and the fixings, so you can choose \u003c\/span\u003e\u003cspan\u003eself-assembly\u003c\/span\u003e\u003cspan\u003e or \u003c\/span\u003e\u003cspan\u003eprofessional installation\u003c\/span\u003e\u003cspan\u003e. Set the cabin on a firm, level, load-bearing base (e.g. a concrete pad) sized to the footprint, with adequate clearance and ventilation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Professional installation service\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eIf you'd prefer a professional service, we can arrange full on-site assembly and final structural checks at \u003c\/span\u003e\u003cspan\u003eon request. \u003c\/span\u003e\u003cspan\u003eCoverage: mainland UK (England); additional charges apply for the Channel Islands, Ireland, and certain parts of Scotland, Wales and the Isle of Wight. The electrical connection for the sauna heater is not included and must be completed by a qualified electrician.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Water, filling \u0026amp; drainage\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eOnce the cabin is assembled and positioned on the base, the \u003c\/span\u003e\u003cspan\u003ehot tub is filled on site\u003c\/span\u003e\u003cspan\u003e with water from your own supply, and drained via a drainage route you prepare. Base \/ foundation preparation, water supply and drainage are the customer's responsibility unless otherwise agreed. Always fill the tub before lighting its wood-fired heater.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Important notes\u003cbr\u003e\u003c\/strong\u003e\u003cspan\u003eHave your level, load-bearing base ready before delivery, and report any missing or damaged items within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e. For the electric sauna heater, ensure the supply is prepared by a qualified electrician to BS 7671 — uncertified electrical work may void your warranty.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003eWarranty\u003c\/h5\u003e\n\u003ch2\u003eThe Balance Recovery Fjord Sauna \u0026amp; Hot Tub Warranty\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Balance Recovery Fjord is backed by a comprehensive warranty against structural and manufacturing defects arising during normal use. The warranty is valid for:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003e2 years from the date of handover for professionally installed spa cabins\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003e1 year for self-assembled spa cabins\u003c\/span\u003e\u003cspan\u003e, provided all installation and finishing guidelines are followed\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eImportant care instruction:\u003c\/span\u003e\u003cspan\u003e immediately after assembly you must treat the timber inside and out with a \u003c\/span\u003e\u003cspan\u003ebreathable oil-based wood treatment\u003c\/span\u003e\u003cspan\u003e. This is \u003c\/span\u003e\u003cspan\u003emandatory to validate your warranty\u003c\/span\u003e\u003cspan\u003e and to protect the Thermowood against the weather. Report any missing or defective parts with photographs to \u003c\/span\u003e\u003cspan\u003econtact@balancerecovery.co.uk\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e of delivery, and install the cabin on a level, pre-prepared foundation.\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003ePlease note:\u003c\/span\u003e\u003cspan\u003e the warranty does not cover damage caused by misuse or negligence. Issues resulting from water exposure beyond normal use, running the hot-tub heater dry, impacts, scratches, incorrect electrical or stove installation, frost damage, the natural movement and colour change of real timber, glass, or other external factors are not included. Electric components, including the Harvia heater, are covered by their individual manufacturer warranties.\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eYour sales invoice will act as proof of warranty, clearly stating the start and end dates of your coverage.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003eReturn Policy\u003c\/h5\u003e\n\u003ch2\u003eBalance Recovery Fjord Sauna \u0026amp; Hot Tub Return Policy\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003eReturns and Refunds Policy for Made-to-Order Spa Cabins.\u003cspan\u003e Each Balance Recovery Fjord is custom-built to your chosen specification and made to order, so it cannot be resold or restocked. For this reason, we are unable to offer returns or refunds once production has begun, except where the product arrives defective or damaged.\u003cbr\u003e\u003c\/span\u003eNon-returnable items: once production has commenced, orders cannot be cancelled, returned or refunded unless the product arrives defective or damaged.\u003cbr\u003eDamaged or faulty products: if your spa cabin arrives damaged or faulty, please notify us within 48 hours of delivery with photographs. We will arrange a repair, replacement or refund at our assessment.\u003cbr\u003eRight to cancel (before fabrication): you may cancel your order before fabrication begins, subject to an administrative fee to cover costs already incurred.\u003cbr\u003eAs a bespoke, made-to-order item, the Fjord is exempt from the standard 14-day cancellation period under the Consumer Contracts Regulations 2013, though your statutory rights under the Consumer Rights Act 2015\u003cspan\u003e for faulty goods are unaffected. For any return, refund or cancellation query, contact our team at \u003c\/span\u003e\u003cstrong\u003econtact@balancerecovery.co.uk.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch5\u003eResources\u003c\/h5\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/datasheet_HPC900400_en_202506160944.pdf?v=1784201819\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Cilindro PC90 (9kW) Data Sheet\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/PC_FISVENDERUET_ZSC-192_web_1.pdf?v=1787919384\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Cilindro PC90 (9kW) Manual\u003c\/a\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/datasheet_M3.pdf?v=1788170832\" rel=\"noopener\" target=\"_blank\"\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Harvia_Cilindro_PC70-PC90_2D.DWG?v=1781692369\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Cilindro PC70\/PC90 2D\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Harvia_Cilindro_PC70-PC90_3D.SAT?v=1781692371\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Cilindro PC70\/PC90 3D\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/datasheet_M3.pdf?v=1788170832\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Wood-Burning M3 Black Data Sheet\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Pk_CE_VTT_FISVENDEFRITNLCS_Y05-0109-1_web_0925.pdf?v=1787307712\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Wood-Burning M3 Black Manual\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Fenix_Xenio_EU_04-26_ENDEFRESFISVETHULVLTRUPLCSNLIT_Y05-1461_6__compressed.pdf?v=1785825764\" rel=\"noopener\" target=\"_blank\"\u003eHarvia Fenix Control Panel\u003c\/a\u003e\u003c\/p\u003e","brand":"Balance Recovery","offers":[{"title":"Default Title","offer_id":58115855647052,"sku":null,"price":15699.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Fjord-Sauna-1.png?v=1788176991"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/collections\/balancerecovery_spa_hot_tubs_--v_6.1_3_a96dcdb0-6943-49eb-9636-94d56c80afd3.png?v=1773049904","url":"https:\/\/balancerecovery.co.uk\/collections\/all-hot-tubs-1.oembed?page=5","provider":"Balance Recovery","version":"1.0","type":"link"}