{"title":"40 Amp Hot Tubs","description":"\u003cp data-start=\"236\" data-end=\"572\"\u003eExperience convenient, high-quality relaxation with our 40 Amp Hot Tubs, perfect for homes, holiday lodges, gyms, and wellness centers. Compact yet powerful, these hot tubs feature ergonomic seating, advanced hydrotherapy jets, mood lighting, and energy-efficient insulation, providing comfort and rejuvenation all year round.\u003c\/p\u003e\n\u003cp data-start=\"574\" data-end=\"905\"\u003eEngineered for reliability and ease of installation, 40 Amp hot tubs are perfect for private homeowners or smaller commercial facilities seeking a spa-quality experience. Enjoy the benefits of wellbeing, muscle recovery, and socialising in a professional-grade hot tub designed to fit any space and lifestyle.\u003c\/p\u003e","products":[{"product_id":"superior-wellness-ares-4-person-luxury-swim-spa","title":"Superior Wellness Ares 4 Person Luxury Swim Spa","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eARES 4-Person Swim Spa\u003c\/span\u003e\u003cspan\u003e is a premium \u003c\/span\u003e\u003cspan\u003eswim spa and hydrotherapy system\u003c\/span\u003e\u003cspan\u003e designed for home fitness, relaxation, and wellness. Featuring a \u003c\/span\u003e\u003cspan\u003e3-seat layout with a dedicated swim area\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to four people for swimming, resistance training, or hydrotherapy.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e36 stainless steel jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003ethree 3 HP swim pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e1 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the ARES delivers powerful, consistent water flow with efficient heat retention thanks to \u003c\/span\u003e\u003cspan\u003ePlatinum Premium Shield insulation\u003c\/span\u003e\u003cspan\u003e. The integrated \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e ensures clean, low-maintenance water, while \u003c\/span\u003e\u003cspan\u003eperimeter and corner LED lighting\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eBluetooth audio\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eSpatouch 2 controls\u003c\/span\u003e\u003cspan\u003e enhance convenience and ambience.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWith its \u003c\/span\u003e\u003cspan\u003eSterling Silver acrylic finish\u003c\/span\u003e\u003cspan\u003e, modern \u003c\/span\u003e\u003cspan\u003egrey side panels\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003e5,500-litre capacity\u003c\/span\u003e\u003cspan\u003e, the ARES swim spa offers a luxurious, durable, and energy-efficient solution for home wellness and outdoor leisure.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePeople:\u003c\/strong\u003e 4\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 4,300 × 2,200 × 1,200 mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 36\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout:\u003c\/strong\u003e 3 Seats\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic: \u003c\/strong\u003eBluetooth\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eControls:\u003c\/strong\u003e Spatouch 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight – Dry: \u003c\/strong\u003e900 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight – Wet: \u003c\/strong\u003e6400 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e 2 × SS01\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePlatinum Premium Shield\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply:\u003c\/strong\u003e 40 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater: \u003c\/strong\u003e3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps: \u003c\/strong\u003e1 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps (Swim): \u003c\/strong\u003e3 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 1 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity: \u003c\/strong\u003e5500 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eSuperior Wellness Swim Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Purchase Technical Consultation \u0026amp; Site Assessment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore any payment is made or an order is finalised, we conduct a comprehensive technical consultation. Given that a swim spa is a permanent, high-capacity engineering installation, this stage ensures that your property can safely support the unit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eTechnical Alignment:\u003c\/strong\u003e\u003cspan\u003e We will review your chosen model's specific 40 Amp draw against your home’s current electrical capacity to ensure your consumer unit can handle the additional load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eLogistical Feasibility:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur logistics experts will review your site via video or photos to determine if a \u003c\/span\u003e\u003cspan\u003eHIAB\u003c\/span\u003e\u003cspan\u003e (truck-mounted crane) is sufficient or if a \u003c\/span\u003e\u003cspan\u003estandalone mobile crane\u003c\/span\u003e\u003cspan\u003e is required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFoundation Verification:\u003c\/strong\u003e\u003cspan\u003e We provide the exact structural weight specifications (Total Filled Weight) so your groundworks team can prepare a reinforced concrete base (typically \u003c\/span\u003e\u003cspan\u003e150mm–200mm thick\u003c\/span\u003e\u003cspan\u003e) that meets the necessary PSI ratings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eProject Timeline:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe coordinate with your chosen electrician and crane provider to align their schedules with our delivery window, ensuring a \"first-time\" successful installation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Place Your Order \u0026amp; Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSelect the swim spa model that aligns with your fitness and hydrotherapy goals. Because each swim spa is a significant engineering installation, we require a \u003c\/span\u003e\u003cspan\u003evideo survey\u003c\/span\u003e\u003cspan\u003e of the delivery route.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Route:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease film from the kerbside to the final installation pad.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDetails:\u003c\/strong\u003e\u003cspan\u003e Highlight gate widths, overhead obstructions (cables\/gutters), and any ground-level obstacles.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eNote:\u003c\/strong\u003e\u003cspan\u003e Due to the size of swim spas, standard manual positioning is not possible; therefore, the route must be accessible for a heavy-duty delivery vehicle.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Specialist Delivery \u0026amp; Crane Requirements (Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDue to their immense weight and length, swim spas cannot be moved using standard spa dollies. They require specialist lifting equipment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHIAB Crane Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMost units are delivered via a truck-mounted ‘HIAB’ crane. The maximum reach is typically \u003c\/span\u003e\u003cspan\u003e7 metres\u003c\/span\u003e\u003cspan\u003e, though this depends on the truck's orientation and the spa's final position.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eAccess Assessment:\u003c\/strong\u003e\u003cspan\u003e HIAB trucks are exceptionally large. You must ensure your driveway or access point can support the weight and width of an HGV.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eStandalone Cranes:\u003c\/strong\u003e\u003cspan\u003e If the reach exceeds 7 metres or involves lifting over a house, a separate standalone crane is required. These can reach up to \u003c\/span\u003e\u003cspan\u003e44 metres\u003c\/span\u003e\u003cspan\u003e but are very heavy and may not be able to drive on a standard domestic driveway.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eYour Responsibility:\u003c\/strong\u003e\u003cspan\u003e It is the customer's sole responsibility to hire, coordinate, and pay the third-party crane company. We recommend a professional site survey by the crane provider to ensure they are suitably insured and have the correct equipment (e.g., spreader bars).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFinality:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce the crane positions the swim spa, it is in its permanent location. Ensure you are happy with the orientation while the crane is still on-site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour swim spa is built to the highest industry standards, featuring reinforced acrylic shells and high-performance turbine or jet systems. Every unit undergoes a 24-hour wet test and a comprehensive quality-control check before being wrapped and prepared for specialist transit.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your swim spa is ready, we will notify you so you can schedule a delivery date. This is an \u003c\/span\u003e\u003cspan\u003eall-day appointment\u003c\/span\u003e\u003cspan\u003e. You will receive a call approximately one hour before the delivery team and the HIAB\/crane vehicle arrive.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you must ensure:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Base:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA reinforced concrete pad (minimum thickness of \u003c\/span\u003e\u003cspan\u003e150mm\u003c\/span\u003e\u003cspan\u003e) is required. A swim spa can weigh upwards of \u003c\/span\u003e\u003cspan\u003e10,000kg\u003c\/span\u003e\u003cspan\u003e when filled; a standard patio or \"hot tub\" base is often insufficient.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eClearance:\u003c\/strong\u003e\u003cspan\u003e Ensure there is no overhead interference (power lines or tree branches) within the crane’s operating radius.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Electrical Supply: 40 Amp Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSwim spas require a significantly higher power draw than standard hot tubs to accommodate multiple swim pumps and high-kilowatt heaters.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDedicated Supply:\u003c\/strong\u003e\u003cspan\u003e A \u003c\/span\u003e\u003cspan\u003e40 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply is required, protected by a \u003c\/span\u003e\u003cspan\u003eType A RCD\u003c\/span\u003e\u003cspan\u003e (Residual Current Device).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA qualified electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof 45A rotary isolator switch\u003c\/span\u003e\u003cspan\u003e, located between \u003c\/span\u003e\u003cspan\u003e2 and 5 metres\u003c\/span\u003e\u003cspan\u003e from the swim spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCable Specifications:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* The installation typically requires a \u003c\/span\u003e\u003cspan\u003e10 mm² 3-core SWA (Steel Wire Armoured)\u003c\/span\u003e\u003cspan\u003e cable to accommodate the high current and potential voltage drop over distance.\u003c\/span\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eEnsure there is at least \u003c\/span\u003e\u003cspan\u003e5 metres\u003c\/span\u003e\u003cspan\u003e of \"tail\" cable coming from the isolator to allow for internal routing within the spa cabinet to the control box.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCertification:\u003c\/strong\u003e\u003cspan\u003e All electrical work must comply with \u003c\/span\u003e\u003cspan\u003eBS 7671 (Wiring Regulations)\u003c\/span\u003e\u003cspan\u003e and be certified by a Part P registered electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Water Supply \u0026amp; Drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSwim spas hold a vast volume of water (often 5,000 to 9,000+ litres).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilling:\u003c\/strong\u003e\u003cspan\u003e Ensure you have access to a high-pressure water source. Filling can take several hours.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDrainage:\u003c\/strong\u003e\u003cspan\u003e Ensure the surrounding area has adequate drainage to handle splash-out or the eventual draining of the unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, inspect the unit immediately upon arrival. Report any visible transit damage to the delivery driver and our team within 24 hours. Once the unit is lifted into place by the crane, the \"delivery\" phase is complete.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhile our team assists with the positioning via crane, please note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eConnection:\u003c\/strong\u003e\u003cspan\u003e Our team does not perform the final hard-wiring into your consumer unit or isolator. Your qualified electrician must be present or scheduled to complete the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eComponents:\u003c\/strong\u003e\u003cspan\u003e We will assist in the placement of the cover and any included accessories.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFill the Unit:\u003c\/strong\u003e\u003cspan\u003e Do not turn on the power until the water level reaches the specified height above the jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCommissioning:\u003c\/strong\u003e\u003cspan\u003e Once powered, test the swim current, heating system, and lighting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Ensure your electrician provides a minor works certificate to validate the electrical portion of your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e12. Enjoy Your Swim Spa \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour Superior Wellness Swim Spa is now a hub for fitness and relaxation. Whether you are training for a marathon swim or relaxing after a long day, we are here to support your journey.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the safe operation and peak performance of your 40 Amp hot tub or swim spa, the correct electrical supply must be installed prior to delivery. \u003c\/span\u003e\u003cspan\u003ePlease provide this document to your qualified electrician.\u003c\/span\u003e\u003cspan\u003e All electrical installations must be certified to Part P of the Building Regulations and BS 7671 (18th Edition) of the IET Wiring Regulations.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e40 Amp Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause high-performance hot tubs and swim spas utilise multiple pumps and larger heaters simultaneously, they draw a continuous high load and require a heavy-duty power supply to operate safely.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDedicated High-Load Circuit:\u003c\/strong\u003e\u003cspan\u003e The unit requires a dedicated, hardwired circuit protected by a suitably rated MCB (typically 45A or 50A) and an appropriate RCD\/RCBO (30mA) at your main consumer unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eIsolator Switch:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAn IP65-rated, waterproof rotary isolator switch (rated for 45A or higher) must be installed 2 to 3 metres away from the hot tub or swim spa. This ensures it cannot be touched while someone is in the water but remains within sight for emergencies or maintenance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eCable Specification (Critical):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFor the higher 40-Amp continuous draw, standard 6mm² cable is often insufficient for typical garden runs because of the risk of voltage drop. Your electrician will typically need to install \u003c\/span\u003e\u003cspan\u003e3-core 10mm² Steel Wire Armoured (SWA) cable\u003c\/span\u003e\u003cspan\u003e from your consumer unit to the isolator switch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eFinal Connection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFrom the isolator switch, a continuous length of 10mm² SWA cable must be routed to the unit. Ensure this final cable length is generously measured to drop to the floor, run around the tub to the designated access panel, and reach the internal control pack. We recommend leaving at least \u003c\/span\u003e\u003cspan\u003e2 to 3 metres of extra cable tail\u003c\/span\u003e\u003cspan\u003e at the tub end to allow for flexible internal routing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb id=\"docs-internal-guid-44524067-7fff-cfec-140c-7dec634e3554\"\u003e\u003cspan\u003eImportant Note:\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/b\u003e\u003c\/strong\u003eThe cable sizes provided above are standard industry-recommended minimums for a 40 Amp supply. Every installation is unique, depending on the property, so it is always best to defer to your electrician's judgement. The installing electrician is strictly responsible for calculating the final cable cross-sectional area based on the exact length of the run, the routing method (e.g., clipped direct, buried, or routed through thermal insulation), and site-specific conditions to prevent voltage drop and ensure full BS 7671 compliance.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_Ares_V3_-_Technical_Drawing_SR853.pdf?v=1765777049\"\u003e\u003cspan\u003eOnline Range ARES -Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56237666271564,"sku":"ARSW-23","price":19999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_4.png?v=1767722706"},{"product_id":"superior-wellness-neptune-6-person-luxury-swim-spa","title":"Superior Wellness Neptune 6 Person Luxury Swim spa","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eNEPTUNE 6-Person Swim Spa\u003c\/span\u003e\u003cspan\u003e is a high-end \u003c\/span\u003e\u003cspan\u003eswim spa and hydrotherapy system\u003c\/span\u003e\u003cspan\u003e designed for ultimate relaxation, fitness, and wellness at home. With a \u003c\/span\u003e\u003cspan\u003e5-seat layout plus a full lounger\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to six people, offering both social and therapeutic experiences.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeaturing \u003c\/span\u003e\u003cspan\u003e136 stainless steel hydrotherapy jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003ethree 3 HP swim pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e1 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the NEPTUNE delivers powerful water flow and consistent warmth. Its \u003c\/span\u003e\u003cspan\u003ePlatinum Premium Shield insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhancing luxury and convenience, the spa includes perimeter and corner LED lighting, Bluetooth music, and Spatouch 2 digital controls. Finished in Sterling Silver acrylic with modern grey side panels and a massive 9,400-litre capacity, the NEPTUNE swim spa combines style, performance, and durability for the ultimate home wellness experience.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePeople:\u003c\/strong\u003e 6\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 5,880 × 2,200 × 1,300 mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 136\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e5 Seats + 1 Lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting:\u003c\/strong\u003e Perimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic: \u003c\/strong\u003eBluetooth\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eControls:\u003c\/strong\u003e Spatouch 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight – Dry: \u003c\/strong\u003e1220 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight – Wet:\u003c\/strong\u003e 10620 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System:\u003c\/strong\u003e Ozone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e 2 × SS01\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePlatinum Premium Shield\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e40 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 1 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps (Swim): \u003c\/strong\u003e3 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 1 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity: \u003c\/strong\u003e9400 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eSuperior Wellness Swim Spa Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Purchase Technical Consultation \u0026amp; Site Assessment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore any payment is made or an order is finalised, we conduct a comprehensive technical consultation. Given that a swim spa is a permanent, high-capacity engineering installation, this stage ensures that your property can safely support the unit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eTechnical Alignment:\u003c\/strong\u003e\u003cspan\u003e We will review your chosen model's specific 40 Amp draw against your home’s current electrical capacity to ensure your consumer unit can handle the additional load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eLogistical Feasibility:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur logistics experts will review your site via video or photos to determine if a \u003c\/span\u003e\u003cspan\u003eHIAB\u003c\/span\u003e\u003cspan\u003e (truck-mounted crane) is sufficient or if a \u003c\/span\u003e\u003cspan\u003estandalone mobile crane\u003c\/span\u003e\u003cspan\u003e is required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFoundation Verification:\u003c\/strong\u003e\u003cspan\u003e We provide the exact structural weight specifications (Total Filled Weight) so your groundworks team can prepare a reinforced concrete base (typically \u003c\/span\u003e\u003cspan\u003e150mm–200mm thick\u003c\/span\u003e\u003cspan\u003e) that meets the necessary PSI ratings.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eProject Timeline:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe coordinate with your chosen electrician and crane provider to align their schedules with our delivery window, ensuring a \"first-time\" successful installation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Place Your Order \u0026amp; Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSelect the swim spa model that aligns with your fitness and hydrotherapy goals. Because each swim spa is a significant engineering installation, we require a \u003c\/span\u003e\u003cspan\u003evideo survey\u003c\/span\u003e\u003cspan\u003e of the delivery route.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Route:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePlease film from the kerbside to the final installation pad.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDetails:\u003c\/strong\u003e\u003cspan\u003e Highlight gate widths, overhead obstructions (cables\/gutters), and any ground-level obstacles.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eNote:\u003c\/strong\u003e\u003cspan\u003e Due to the size of swim spas, standard manual positioning is not possible; therefore, the route must be accessible for a heavy-duty delivery vehicle.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Specialist Delivery \u0026amp; Crane Requirements (Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDue to their immense weight and length, swim spas cannot be moved using standard spa dollies. They require specialist lifting equipment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHIAB Crane Delivery:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMost units are delivered via a truck-mounted ‘HIAB’ crane. The maximum reach is typically \u003c\/span\u003e\u003cspan\u003e7 metres\u003c\/span\u003e\u003cspan\u003e, though this depends on the truck's orientation and the spa's final position.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eAccess Assessment:\u003c\/strong\u003e\u003cspan\u003e HIAB trucks are exceptionally large. You must ensure your driveway or access point can support the weight and width of an HGV.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eStandalone Cranes:\u003c\/strong\u003e\u003cspan\u003e If the reach exceeds 7 metres or involves lifting over a house, a separate standalone crane is required. These can reach up to \u003c\/span\u003e\u003cspan\u003e44 metres\u003c\/span\u003e\u003cspan\u003e but are very heavy and may not be able to drive on a standard domestic driveway.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eYour Responsibility:\u003c\/strong\u003e\u003cspan\u003e It is the customer's sole responsibility to hire, coordinate, and pay the third-party crane company. We recommend a professional site survey by the crane provider to ensure they are suitably insured and have the correct equipment (e.g., spreader bars).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFinality:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce the crane positions the swim spa, it is in its permanent location. Ensure you are happy with the orientation while the crane is still on-site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour swim spa is built to the highest industry standards, featuring reinforced acrylic shells and high-performance turbine or jet systems. Every unit undergoes a 24-hour wet test and a comprehensive quality-control check before being wrapped and prepared for specialist transit.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your swim spa is ready, we will notify you so you can schedule a delivery date. This is an \u003c\/span\u003e\u003cspan\u003eall-day appointment\u003c\/span\u003e\u003cspan\u003e. You will receive a call approximately one hour before the delivery team and the HIAB\/crane vehicle arrive.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you must ensure:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Base:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA reinforced concrete pad (minimum thickness of \u003c\/span\u003e\u003cspan\u003e150mm\u003c\/span\u003e\u003cspan\u003e) is required. A swim spa can weigh upwards of \u003c\/span\u003e\u003cspan\u003e10,000kg\u003c\/span\u003e\u003cspan\u003e when filled; a standard patio or \"hot tub\" base is often insufficient.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eClearance:\u003c\/strong\u003e\u003cspan\u003e Ensure there is no overhead interference (power lines or tree branches) within the crane’s operating radius.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Electrical Supply: 40 Amp Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSwim spas require a significantly higher power draw than standard hot tubs to accommodate multiple swim pumps and high-kilowatt heaters.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDedicated Supply:\u003c\/strong\u003e\u003cspan\u003e A \u003c\/span\u003e\u003cspan\u003e40 Amp\u003c\/span\u003e\u003cspan\u003e dedicated supply is required, protected by a \u003c\/span\u003e\u003cspan\u003eType A RCD\u003c\/span\u003e\u003cspan\u003e (Residual Current Device).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eThe Isolator:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA qualified electrician must install an \u003c\/span\u003e\u003cspan\u003eIP65-rated waterproof 45A rotary isolator switch\u003c\/span\u003e\u003cspan\u003e, located between \u003c\/span\u003e\u003cspan\u003e2 and 5 metres\u003c\/span\u003e\u003cspan\u003e from the swim spa.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCable Specifications:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e* The installation typically requires a \u003c\/span\u003e\u003cspan\u003e10 mm² 3-core SWA (Steel Wire Armoured)\u003c\/span\u003e\u003cspan\u003e cable to accommodate the high current and potential voltage drop over distance.\u003c\/span\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eEnsure there is at least \u003c\/span\u003e\u003cspan\u003e5 metres\u003c\/span\u003e\u003cspan\u003e of \"tail\" cable coming from the isolator to allow for internal routing within the spa cabinet to the control box.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCertification:\u003c\/strong\u003e\u003cspan\u003e All electrical work must comply with \u003c\/span\u003e\u003cspan\u003eBS 7671 (Wiring Regulations)\u003c\/span\u003e\u003cspan\u003e and be certified by a Part P registered electrician.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Water Supply \u0026amp; Drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSwim spas hold a vast volume of water (often 5,000 to 9,000+ litres).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFilling:\u003c\/strong\u003e\u003cspan\u003e Ensure you have access to a high-pressure water source. Filling can take several hours.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDrainage:\u003c\/strong\u003e\u003cspan\u003e Ensure the surrounding area has adequate drainage to handle splash-out or the eventual draining of the unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, inspect the unit immediately upon arrival. Report any visible transit damage to the delivery driver and our team within 24 hours. Once the unit is lifted into place by the crane, the \"delivery\" phase is complete.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhile our team assists with the positioning via crane, please note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eConnection:\u003c\/strong\u003e\u003cspan\u003e Our team does not perform the final hard-wiring into your consumer unit or isolator. Your qualified electrician must be present or scheduled to complete the final connection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eComponents:\u003c\/strong\u003e\u003cspan\u003e We will assist in the placement of the cover and any included accessories.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFill the Unit:\u003c\/strong\u003e\u003cspan\u003e Do not turn on the power until the water level reaches the specified height above the jets.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCommissioning:\u003c\/strong\u003e\u003cspan\u003e Once powered, test the swim current, heating system, and lighting.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Ensure your electrician provides a minor works certificate to validate the electrical portion of your warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e12. Enjoy Your Swim Spa \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour Superior Wellness Swim Spa is now a hub for fitness and relaxation. Whether you are training for a marathon swim or relaxing after a long day, we are here to support your journey.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo ensure the safe operation and peak performance of your 40 Amp hot tub or swim spa, the correct electrical supply must be installed prior to delivery. \u003c\/span\u003e\u003cspan\u003ePlease provide this document to your qualified electrician.\u003c\/span\u003e\u003cspan\u003e All electrical installations must be certified to Part P of the Building Regulations and BS 7671 (18th Edition) of the IET Wiring Regulations.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e40 Amp Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause high-performance hot tubs and swim spas utilise multiple pumps and larger heaters simultaneously, they draw a continuous high load and require a heavy-duty power supply to operate safely.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDedicated High-Load Circuit:\u003c\/strong\u003e\u003cspan\u003e The unit requires a dedicated, hardwired circuit protected by a suitably rated MCB (typically 45A or 50A) and an appropriate RCD\/RCBO (30mA) at your main consumer unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eIsolator Switch:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAn IP65-rated, waterproof rotary isolator switch (rated for 45A or higher) must be installed 2 to 3 metres away from the hot tub or swim spa. This ensures it cannot be touched while someone is in the water but remains within sight for emergencies or maintenance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCable Specification (Critical):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFor the higher 40-Amp continuous draw, standard 6mm² cable is often insufficient for typical garden runs because of the risk of voltage drop. Your electrician will typically need to install \u003c\/span\u003e\u003cspan\u003e3-core 10mm² Steel Wire Armoured (SWA) cable\u003c\/span\u003e\u003cspan\u003e from your consumer unit to the isolator switch.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFinal Connection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eFrom the isolator switch, a continuous length of 10mm² SWA cable must be routed to the unit. Ensure this final cable length is generously measured to drop to the floor, run around the tub to the designated access panel, and reach the internal control pack. We recommend leaving at least \u003c\/span\u003e\u003cspan\u003e2 to 3 metres of extra cable tail\u003c\/span\u003e\u003cspan\u003e at the tub end to allow for flexible internal routing.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb id=\"docs-internal-guid-44524067-7fff-cfec-140c-7dec634e3554\"\u003e\u003cspan\u003eImportant Note:\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/b\u003e\u003c\/strong\u003eThe cable sizes provided above are standard industry-recommended minimums for a 40 Amp supply. Every installation is unique, depending on the property, so it is always best to defer to your electrician's judgement. The installing electrician is strictly responsible for calculating the final cable cross-sectional area based on the exact length of the run, the routing method (e.g., clipped direct, buried, or routed through thermal insulation), and site-specific conditions to prevent voltage drop and ensure full BS 7671 compliance.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003eOnline Range UK Warranty (July 2025)\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56237700743500,"sku":"SR850-2021","price":27749.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/DSC_5121_8b6c639f-20c8-4aef-8661-b3a2b1b55409.jpg?v=1771493603"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/collections\/Untitled_design_47182717-ff2b-4f94-ae61-11d186497544.png?v=1773135594","url":"https:\/\/balancerecovery.co.uk\/collections\/40-amp-hot-tubs.oembed","provider":"Balance Recovery","version":"1.0","type":"link"}