{"title":"32 Amp Hot Tubs...","description":"\u003cp data-start=\"217\" data-end=\"532\"\u003eEnjoy a premium spa experience with our 32 Amp Hot Tubs, designed for homes, holiday lodges, gyms, and wellness centres. These high-performance hot tubs deliver efficient heating, advanced hydrotherapy jets, ergonomic seating, and mood lighting, providing consistent comfort and relaxation year-round.\u003c\/p\u003e\n\u003cp data-start=\"534\" data-end=\"869\"\u003eBuilt for durability, reliability, and professional-grade performance, 32 Amp hot tubs are ideal for private homeowners or commercial facilities. They offer a spa-quality experience that supports recovery, wellbeing, and socialising, bringing premium wellness directly to your space with power, precision, and luxury.\u003c\/p\u003e","products":[{"product_id":"orca-leisure-crownboro-aqualux-6-person-luxury-spa-hot-tub","title":"Orca Leisure Crownboro AquaLux 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-start=\"175\" data-end=\"430\"\u003eIndulge in luxury relaxation with the CROWNBORO 6-Person Hot Tub from Orca Leisure. Designed for comfort, performance, and style, it features five ergonomic seats, a full-length lounger, and a sleek, modern shell that enhances any outdoor space.\u003c\/p\u003e\n\u003cp data-start=\"432\" data-end=\"765\"\u003ePowered by two 2 HP pumps, 58 stainless-steel jets, and a 3 kW heater, the CROWNBORO delivers an exceptional hydrotherapy experience that soothes muscles and melts away stress. Enjoy Bluetooth speakers, LED lighting, and a 10-inch waterfall with \u003cspan style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"\u003estainless steel fountains for a truly immersive spa ambience\u003c\/span\u003e.\u003c\/p\u003e\n\u003cp data-start=\"767\" data-end=\"972\"\u003eBuilt with Reflect-IT insulation for energy efficiency and long-lasting performance, this hot tub combines premium design with practicality — perfect for families, entertaining, personal wellness, commercial holiday lets and chalets. \u003c\/p\u003e\n\u003cp data-start=\"979\" data-end=\"997\"\u003e\u003cstrong\u003eKey Features:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"998\" data-end=\"1223\"\u003e\n\u003cli data-start=\"998\" data-end=\"1041\"\u003e6-person capacity (5 seats + 1 lounger)\u003c\/li\u003e\n\u003cli data-start=\"1042\" data-end=\"1069\"\u003e58 stainless-steel jets\u003c\/li\u003e\n\u003cli data-start=\"1070\" data-end=\"1102\"\u003e2 × 2 HP pumps \u0026amp; 3 kW heater\u003c\/li\u003e\n\u003cli data-start=\"1103\" data-end=\"1137\"\u003eBluetooth audio \u0026amp; LED lighting\u003c\/li\u003e\n\u003cli data-start=\"1138\" data-end=\"1183\"\u003eWaterfall, fountains \u0026amp; ozone purification\u003c\/li\u003e\n\u003cli data-start=\"1184\" data-end=\"1223\"\u003eReflect-IT energy-saving insulation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2000 x 2000 x 780mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 5x seats, 1x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e Standard insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2x 2HP Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 58x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e22x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Crownboro AquaLux features a high-efficiency 3kW heater designed for rapid heating and consistent performance. Paired with a premium insulated acrylic shell and a lockable thermal cover, it retains heat effectively, reducing energy usage while keeping your spa ready for relaxation year-round.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496635818316,"sku":null,"price":4499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/orca-leisure-crownboro-x-6-person-hot-tub-870321.webp?v=1761317850"},{"product_id":"orca-leisure-kingsboro-purespa-5-person-luxury-hot-tub","title":"Orca Leisure Kingsboro PureSpa 5 Person Luxury Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-start=\"116\" data-end=\"359\"\u003eThe Kingsboro V 5-Person Hot Tub from Orca Leisure defines modern spa luxury with exceptional comfort and performance. Designed to seat three adults and two loungers, it offers the perfect balance of space, style, and relaxation.\u003c\/p\u003e\n\u003cp data-start=\"361\" data-end=\"725\"\u003ePowered by dual LP200 jet pumps, a 3 kW heater, and 58 stainless steel hydrotherapy jets, this hot tub delivers powerful, targeted massage therapy for full-body rejuvenation. The 32 Amp setup ensures reliable performance, while premium LED lighting, Bluetooth audio, and elegant water features create a truly immersive spa experience.\u003c\/p\u003e\n\u003cp data-start=\"727\" data-end=\"912\" data-is-last-node=\"\" data-is-only-node=\"\"\u003eBuilt for durability and energy efficiency, the Kingsboro V is ideal for homeowners seeking a sophisticated, high-performance hot tub that elevates both wellness and outdoor living.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2000 x 2000 x 780mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 3x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e Standard insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2x LP200 Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 58x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e22x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eOrca Leisure Brand Buying\u003c\/span\u003e\u003cspan\u003e Guide\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Kingsboro PureSpa features a high-efficiency heater engineered for rapid warm-up times and consistent performance throughout the year. Paired with a durable, insulated acrylic shell and a lockable thermal cover, it retains heat effectively — minimising energy consumption while keeping your spa ready for relaxation anytime.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496849465676,"sku":null,"price":4499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/orca-leisure-kingsboro-x-5-person-hot-tub-483001.webp?v=1761317739"},{"product_id":"orca-leisure-ashboro-vitalwave-6-person-luxury-spa-hot-tub","title":"Orca Leisure Ashboro VitalWave 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-start=\"191\" data-end=\"430\"\u003eIndulge in refined relaxation with the ASHBORO V Hot Tub by Orca Leisure. Designed for both wellness and entertainment, this sophisticated spa blends high‑performance hydrotherapy with modern aesthetics and engineered efficiency.\u003c\/p\u003e\n\u003cp data-start=\"432\" data-end=\"690\"\u003eFeaturing seating for six (five ergonomic seats plus one full‑length lounger), the ASHBORO V offers a spacious yet streamlined outdoor experience. Its hydrotherapy system delivers a powerful, targeted massage to relieve tension and promote deep relaxation.\u003c\/p\u003e\n\u003cp data-start=\"692\" data-end=\"1034\"\u003eEquipped with premium features such as built-in Bluetooth speakers, ambient LED lighting, foot-massage zones, and water-feature elements, this hot tub creates a luxurious spa atmosphere in your own garden or patio. Engineered with advanced insulation and a robust heater, it is built for efficient year‑round use and dependable performance.\u003c\/p\u003e\n\u003cp data-start=\"1041\" data-end=\"1059\"\u003e\u003cstrong data-start=\"1041\" data-end=\"1057\"\u003eKey Features:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1060\" data-end=\"1372\"\u003e\n\u003cli data-start=\"1060\" data-end=\"1104\"\u003eCapacity: 6 people (5 seats + 1 lounger)\u003c\/li\u003e\n\u003cli data-start=\"1105\" data-end=\"1172\"\u003eHigh‑performance hydrotherapy jets and an advanced jet pump system\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1230\"\u003eIntegrated Bluetooth audio and mood lighting features\u003c\/li\u003e\n\u003cli data-start=\"1231\" data-end=\"1297\"\u003eFoot‑massage zone and water features for enhanced spa ambience\u003c\/li\u003e\n\u003cli data-start=\"1298\" data-end=\"1372\"\u003eEnergy‑efficient insulation and durable construction for lasting value\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2230 x 2230 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 5x seats, 1x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 3x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 55x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e26x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Ashboro VitalWave features a high-efficiency heater engineered for rapid warm-up times and consistent performance throughout the year. Combined with thick multi-layer insulation and a lockable thermal cover, it maintains water temperature with minimal energy loss — lowering running costs while keeping your spa ready for relaxation anytime.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496881316172,"sku":null,"price":5999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/orca-leisure-ashboro-iii-6-person-hot-tub-404668.webp?v=1761317710"},{"product_id":"orca-leisure-goldboro-serenityglow-5-person-luxury-spa-hot-tub","title":"Orca Leisure Goldboro SerenityGlow 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"439\" data-start=\"195\"\u003eThe Goldboro V 5-Person Hot Tub from Orca Leisure delivers exceptional hydrotherapy performance and long-term reliability, making it ideal for both homeowners and commercial venues such as holiday lodges, spas, and hotels.\u003c\/p\u003e\n\u003cp data-end=\"723\" data-start=\"441\"\u003eDesigned with three ergonomic seats and two full loungers, it combines comfort with high-end functionality. Powered by three Stormforce 9™ jet pumps, a 3 kW heater, and 65 stainless steel jets, it provides a powerful, full-body massage for ultimate relaxation.\u003c\/p\u003e\n\u003cp data-is-only-node=\"\" data-is-last-node=\"\" data-end=\"1072\" data-start=\"725\"\u003eLuxury features include LED mood lighting, Bluetooth audio, stainless steel fountains, and a soothing waterfall, all complemented by Eco Wrap insulation for energy efficiency. Durable, low-maintenance, and visually striking, the Goldboro V is the perfect spa solution for high-usage environments and premium outdoor spaces.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2230 x 2230 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 3x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 3x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 65x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e25x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Goldboro SerenityGlow is built with an advanced rapid-heating system designed for year-round performance. Enhanced insulation and a premium lockable cover help retain warmth efficiently — keeping energy usage low while ensuring your spa is always ready for a relaxing soak.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496885412172,"sku":null,"price":5999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/orca-leisure-goldboro-x-5-person-hot-tub-128932.webp?v=1761317676"},{"product_id":"orca-leisure-roseboro-6-person-luxury-spa-hot-tub","title":"Orca Leisure Roseboro 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"296\" data-start=\"50\"\u003eIndulge in an elevated spa experience with the Roseboro X by Orca Leisure. Expertly designed for both performance and aesthetics, this premium hot tub makes every soak feel like a retreat — whether you are relaxing solo or entertaining friends.\u003c\/p\u003e\n\u003cp data-end=\"709\" data-start=\"298\"\u003eWith a capacity of six people and ergonomic seating plus a full‑length lounger, the Roseboro X offers ample space without sacrificing comfort. Its high‑powered jet system delivers deep, targeted hydrotherapy for muscle relief and total relaxation. Advanced features, including immersive built‑in audio, ambient LED lighting, and cascading water‑feature elements, create a captivating atmosphere under the stars.\u003c\/p\u003e\n\u003cp data-end=\"1019\" data-start=\"711\"\u003eDurability and efficiency are built into every inch. From robust shell materials to smart insulation and user‑friendly controls, this spa is engineered for ease of use and everyday wellness. The Roseboro X isn’t just a hot tub — it’s a lifestyle upgrade that blends luxury, performance and long‑term value.\u003c\/p\u003e\n\u003cp data-end=\"1139\" data-start=\"1021\"\u003eRoseboro X by Orca Leisure — where sophisticated design meets powerful hydrotherapy and effortless outdoor living.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2140 x 2140 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 5x seats, 1x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 4x Stormforce 7™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 60.x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-1c5f83b4-7fff-ff41-598d-2140960fc3a7\"\u003e\u003cspan\u003eWater Features:\u003c\/span\u003e\u003c\/b\u003e 4x Stainless Steel Fountains\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e43x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e1x 24” Curtain Waterfall\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Roseboro HarmonyWave features an energy-efficient rapid-heat system designed to maintain perfect relaxation temperatures in any season. Combined with full-foam insulation and a lockable thermal cover, it minimises heat loss and reduces running costs — making year-round enjoyment both effortless and economical.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496891801932,"sku":null,"price":7999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/roseboro-x_topview.jpg?v=1761317626"},{"product_id":"orca-leisure-northboro-5-person-luxury-spa-hot-tub","title":"Orca Leisure Northboro 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"328\" data-start=\"0\"\u003eIntroducing the Northboro X 5-Person Hot Tub — a premium blend of luxury, performance, and contemporary design. Expertly engineered by Orca Leisure, this spa features 3 ergonomic seats and 2 full loungers, 60 stainless steel jets, and four powerful Stormforce 7™ pumps for a truly invigorating hydrotherapy experience.\u003c\/p\u003e\n\u003cp data-end=\"598\" data-start=\"330\"\u003eThe Northboro X combines functionality with elegance, offering LED mood lighting, dual waterfalls, and an integrated Bluetooth sound system for a complete relaxation experience. Energy efficiency is built in with Eco Wrap insulation and a 3 kW heater for fast, consistent warmth.\u003c\/p\u003e\n\u003cp data-is-only-node=\"\" data-is-last-node=\"\" data-end=\"877\" data-start=\"600\"\u003ePerfect for families, wellness enthusiasts, or those who love entertaining, this model delivers unmatched comfort and style. With premium build quality, advanced features, and an elegant modern finish, the Northboro X transforms any outdoor space into a private luxury retreat.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e \u003cmeta charset=\"utf-8\"\u003e2140 x 2140 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 3x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 4x Stormforce 7™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 60x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFountains: \u003c\/strong\u003e2x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e38x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e1x 24” Curtain Waterfall\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Northboro ZenFlow features a high-efficiency 3kW heater designed for rapid warming and consistent performance. Coupled with a premium insulated acrylic shell and a lockable thermal cover, it retains heat efficiently, reducing energy consumption while keeping your spa ready for relaxation year-round.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53496921260364,"sku":null,"price":7999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/northboro-x_topview.jpg?v=1761317590"},{"product_id":"orca-leisure-oxboro-6-seater-luxury-spa-hot-tub","title":"Orca Leisure Oxboro 6 Seater Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-start=\"0\" data-end=\"315\"\u003eThe Oxboro X 6-Person Hot Tub from Orca Leisure is the ultimate fusion of power, luxury, and contemporary design. Built for relaxation and performance, it features four Stormforce 9™ pumps and 80 stainless steel jets that deliver a deeply invigorating hydrotherapy experience for up to six people.\u003c\/p\u003e\n\u003cp data-start=\"317\" data-end=\"550\"\u003eWith four ergonomic seats and two full loungers, the Oxboro X ensures maximum comfort and space for family or friends. Its 3 kW heater and Eco Wrap insulation provide efficient heating and energy savings year-round.\u003c\/p\u003e\n\u003cp data-start=\"552\" data-end=\"860\" data-is-last-node=\"\" data-is-only-node=\"\"\u003eComplete with LED mood lighting, dual waterfalls, Bluetooth audio, ozone water purification, and a double filtration system, this premium hot tub combines elegance with functionality. Perfect for modern outdoor living, the Oxboro X transforms your garden into a luxurious private spa.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2300 x 2300 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 4x seats, 2x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 4x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 80x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-c5e2b534-7fff-edfa-87b7-6f3c950a3534\"\u003e\u003cspan\u003eWater Features: \u003c\/span\u003e\u003c\/b\u003e2x Pop-Up Fountains\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e42x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e1x 24” Curtain Waterfall\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Oxboro HydroCalm includes a powerful and energy-efficient heating system designed to maintain warm, comfortable water temperatures all year round. High-density insulation and a lockable thermal cover ensure that heat stays inside the spa, helping to reduce running costs while keeping the hot tub ready for relaxation — even on the coldest winter nights.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53497044500812,"sku":null,"price":11999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/oxboro-x_topview.jpg?v=1761317522"},{"product_id":"orca-leisure-sparkboro-6-seater-luxury-spa-hot-tub","title":"Orca Leisure Sparkboro 6 Seater Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp data-end=\"264\" data-start=\"0\"\u003eThe Sparkboro X 6-Person Hot Tub from Orca Leisure represents the perfect balance of power, comfort, and luxury. Designed for ultimate relaxation, it features five ergonomic seats and one full lounger, providing ample space for family or friends.\u003c\/p\u003e\n\u003cp data-end=\"518\" data-start=\"266\"\u003eEquipped with 80 stainless steel jets powered by four Stormforce 9™ pumps, this hot tub delivers a superior hydrotherapy experience. The 3 kW heater and Eco Wrap insulation ensure efficient heating and long-lasting energy performance.\u003c\/p\u003e\n\u003cp data-is-only-node=\"\" data-is-last-node=\"\" data-end=\"808\" data-start=\"520\"\u003eEnhanced with LED mood lighting, dual waterfalls, Bluetooth audio, and foot massage seating, the Sparkboro X combines modern design with advanced functionality. Ideal for wellness enthusiasts and stylish outdoor spaces, it transforms any garden into a private spa retreat.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e 2300 x 2300 x 830mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eConfiguration:\u003c\/strong\u003e 5x seats, 1x lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMax Current:\u003c\/strong\u003e 32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3KW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e “Eco Wrap” insulation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJet Pumps:\u003c\/strong\u003e 4x Stormforce 9™ Pumps\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eStainless Steel Jets:\u003c\/strong\u003e 80x Jets\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Features: \u003c\/strong\u003e4x Stainless Steel Fountains\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eLED Lights: \u003c\/strong\u003e44x LEDs\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1x 10” Curtain Waterfall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e1x 24” Curtain Waterfall\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncludes free hot tub cover and steps!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eOrca Leisure Brand Buying Guide\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read).\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if there is any problem starting up, please don't hesitate to get in touch with us, and we will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003eThe Sparkboro AquaEssence is equipped with a high-efficiency heating system designed for rapid temperature recovery and exceptional energy performance. Deep insulation, a premium acrylic shell, and a lockable thermal cover work together to retain heat, ensuring lower running costs and consistent comfort throughout the year. Even in winter months, the heater maintains luxurious spa-ready temperatures effortlessly.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e32 Amp Hot Tub Electrical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA 32-amp hot tub requires a dedicated electrical setup to operate safely and efficiently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDedicated Supply: A 32-amp RCD-protected circuit breaker on its own dedicated supply line.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProfessional Installation: Installation must be carried out by a qualified electrician in accordance with current IET Wiring Regulations (BS 7671).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIsolation Switch: An isolator switch should be fitted within a visible distance of the hot tub (but not within reach of the water) for maintenance and safety purposes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdditional Costs: The electrical installation is not included in the standard purchase price and will incur an additional expense.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerformance Benefits: The higher power capacity allows multiple pumps and heating elements to operate simultaneously, delivering enhanced performance and a more powerful massage experience — ideal for larger hot tubs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Coverage:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e5-year warranty on the spa's shell structure, covering water loss due to structural failure.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the shell surface, protecting against water loss from material defects such as cracks and peeling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e2-year warranty on the Control System and control panel.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on electrical equipment components, including pumps and heaters.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on the ozone generator.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on audio system components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e1-year warranty on LED lights (excludes LED bulbs).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e90-day warranty on basic and optional spa components.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eWarranty Limitations:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe limited warranty excludes damage caused by misuse or improper maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eParts exchange or replacement is covered only if faulty parts are returned.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuarantee service requires presentation of the original invoice or sales receipt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTransport costs and risks are not covered.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRadio\/Bluetooth\/Wi-Fi reception is not covered by warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eVarious exclusions apply, including chemical misuse, unauthorised alterations, improper use, and the use of unauthorised sanitisers.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eDisclaimers:\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWarranty does not apply to incidental or consequential damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLiability under the Limited Warranty does not exceed the original purchase price.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCoverage begins from the original date of purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe warranties do not cover labour costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Orca-Leisure-Site-Prep.pdf\"\u003e\u003cspan\u003eOrca Leisure - Site Prep\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/03-Placing-your-tub-in-a-pit.pdf\"\u003e\u003cspan\u003ePlacing your tub in a pit\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/02-Electrical-plan-32amp.pdf\"\u003e\u003cspan\u003eElectrical-plan 32amp\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Orca Leisure","offers":[{"title":"Default Title","offer_id":53497115115852,"sku":null,"price":11999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Sparkboro-X_TopView.webp?v=1761317481"},{"product_id":"superior-wellness-or5723-5-person-luxury-spa-hot-tub","title":"Superior Wellness OR5723 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR5723 5-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a high-performance \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation, wellness, and social enjoyment. With \u003c\/span\u003e\u003cspan\u003e3 seats plus 2 loungers\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to five people, delivering both comfort and therapeutic massage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFeaturing \u003c\/span\u003e\u003cspan\u003e57 powerful jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 2 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR5723 provides strong, consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhanced with perimeter and corner LED lighting, Bluetooth audio with dual speakers, and Gecko IN.K500 digital controls, the spa offers modern convenience and luxury. Finished in Sterling Silver acrylic with sleek grey side panels and an 874-litre water capacity, the OR5723 combines style, performance, and durability for the perfect home spa experience.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 5\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 57\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e3 Seats + 2 Loungers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K500\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 2 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-e0ca8084-7fff-c7bf-ead5-c18089971b92\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e295 kg \/ 1169 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR5723_-_Technical_Drawing_compressed.pdf?v=1765783057\"\u003e\u003cspan\u003eOnline Range OR5723 Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR7523___OR5723___OR2723_Online_Range_-_Cover_Drawing.pdf?v=1765785582\"\u003e\u003cspan\u003eOR7523 | OR5723 | OR2723 Online Range  Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8305B_OR5723.pdf?v=1765782957\"\u003e\u003cspan\u003e8305B OR5723\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56238149894476,"sku":"OR5723","price":5499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/IMG_3563b.jpg?v=1765783180"},{"product_id":"superior-wellness-or5907-7-person-luxury-spa-hot-tub","title":"Superior Wellness OR5907 7 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR5907 7-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a premium \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation, wellness, and social enjoyment. Featuring \u003c\/span\u003e\u003cspan\u003e7 ergonomic seats\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to seven people, making it perfect for family and friends.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e59 powerful jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 2 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR5907 delivers consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhanced with perimeter and corner LED lighting, Bluetooth audio with dual speakers, and Gecko IN.K300 digital controls, this hot tub combines modern convenience with luxury. Finished in Sterling Silver acrylic with grey side panels and an 874-litre capacity, the OR5907 offers style, performance, and durability for the ultimate home spa experience.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 7\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 59\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e7 Seats\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K300\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 2 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-db13f766-7fff-ea6f-33f6-41f6d7b7aaf2\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e295 kg \/ 1169 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR5907_-_Technical_Drawing_1.pdf?v=1765783816\"\u003e\u003cspan\u003eOnline Range OR5907 Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR5907_Online_Range_-_Cover_Drawing.pdf?v=1765783816\"\u003e\u003cspan\u003eOR5907 Online Range Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8306B_OR5907.pdf?v=1765783817\"\u003e\u003cspan\u003e8306B OR5907\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56238244856140,"sku":"OR5907","price":5499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_24.png?v=1765801975"},{"product_id":"superior-wellness-or5915-6-person-luxury-spa-hot-tub","title":"Superior Wellness OR5915 6 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR5915 6-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a premium \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for ultimate relaxation, wellness, and social enjoyment. Featuring \u003c\/span\u003e\u003cspan\u003e5 seats plus 1 lounger\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to six people, offering both comfort and therapeutic massage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePowered by \u003c\/span\u003e\u003cspan\u003e59 jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 2 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR5915 delivers strong, consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e maintains clean, low-maintenance water.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhanced with perimeter and corner LED lighting, Bluetooth audio with dual speakers, and Gecko IN.K500 digital controls, the spa combines luxury and convenience. Finished in Sterling Silver acrylic with sleek grey side panels and an 874-litre capacity, the OR5915 offers style, performance, and durability for the perfect home spa experience.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 6\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 59\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e5 Seats + 1 Lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K500\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 2 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-db13f766-7fff-ea6f-33f6-41f6d7b7aaf2\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e295 kg \/ 1169 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR5915_-_Technical_Drawing_1__compressed.pdf?v=1765784483\"\u003e\u003cspan\u003eOnline Range OR5915 Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR7915___OR5915_Online_Range_-_Cover_Drawing_1.pdf?v=1765788921\"\u003e\u003cspan\u003eOR7915 | OR5915 Online Range Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8304B_OR5915.pdf?v=1765784487\"\u003e\u003cspan\u003e8304B OR5915\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56238325727564,"sku":"OR5915","price":5499.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/IMG_3545b.jpg?v=1765801960"},{"product_id":"superior-wellness-or7523-5-person-luxury-spa-hot-tub","title":"Superior Wellness OR7523 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR7523 5-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a high-performance \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation, wellness, and social enjoyment. Featuring \u003c\/span\u003e\u003cspan\u003e3 seats plus 2 loungers\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to five people, offering a premium therapeutic massage experience.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e75 powerful jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 3 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR7523 delivers strong, consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEnhanced with \u003c\/span\u003e\u003cspan\u003eperimeter and corner LED lighting\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eBluetooth audio with dual speakers\u003c\/span\u003e\u003cspan\u003e, and \u003c\/span\u003e\u003cspan\u003eGecko IN.K500 digital controls\u003c\/span\u003e\u003cspan\u003e, this spa combines modern convenience with luxury. Finished in \u003c\/span\u003e\u003cspan\u003eSterling Silver acrylic\u003c\/span\u003e\u003cspan\u003e with \u003c\/span\u003e\u003cspan\u003egrey side panels\u003c\/span\u003e\u003cspan\u003e and an \u003c\/span\u003e\u003cspan\u003e874-litre capacity\u003c\/span\u003e\u003cspan\u003e, the OR7523 offers style, performance, and durability for the ultimate home spa experience.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 5\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 75\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e3 Seats + 2 Loungers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K500\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-e0ca8084-7fff-c7bf-ead5-c18089971b92\"\u003eWeight – Dry \/ Wet: \u003c\/b\u003e310 kg \/ 1184 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR7523_-_Technical_Drawing_1__compressed.pdf?v=1765785772\"\u003e\u003cspan\u003eOnline Range OR7523 Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR7523___OR5723___OR2723_Online_Range_-_Cover_Drawing.pdf?v=1765785582\"\u003e\u003cspan\u003eOR7523 | OR5723 | OR2723 Online Range Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8305A_OR7523_1.pdf?v=1765785584\"\u003e\u003cspan\u003e8305A OR7523\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56238439661900,"sku":"OR7523","price":5999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_28.png?v=1765807847"},{"product_id":"superior-wellness-or7915-5-person-luxury-spa-hot-tub","title":"Superior Wellness OR7915 5 Person Luxury Spa Hot Tub","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cspan\u003eOR7915 5-Person Hot Tub\u003c\/span\u003e\u003cspan\u003e is a premium \u003c\/span\u003e\u003cspan\u003ehome hydrotherapy spa\u003c\/span\u003e\u003cspan\u003e designed for relaxation, wellness, and social enjoyment. Featuring \u003c\/span\u003e\u003cspan\u003e4 seats plus 1 lounger\u003c\/span\u003e\u003cspan\u003e, it comfortably accommodates up to five people, delivering both comfort and therapeutic massage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEquipped with \u003c\/span\u003e\u003cspan\u003e79 powerful jets\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003etwo 3 HP pumps\u003c\/span\u003e\u003cspan\u003e, a \u003c\/span\u003e\u003cspan\u003e0.35 HP circulation pump\u003c\/span\u003e\u003cspan\u003e, and a \u003c\/span\u003e\u003cspan\u003e3 kW heater\u003c\/span\u003e\u003cspan\u003e, the OR7915 provides strong, consistent water flow and soothing warmth. Its \u003c\/span\u003e\u003cspan\u003ePerimeter Wrap Around insulation\u003c\/span\u003e\u003cspan\u003e ensures energy efficiency, while the \u003c\/span\u003e\u003cspan\u003eozone water care system\u003c\/span\u003e\u003cspan\u003e keeps the water clean and low-maintenance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eEnhanced with perimeter and corner LED lighting, Bluetooth audio with dual speakers, and Gecko IN.K500 digital controls, this spa combines modern convenience with luxury. Finished in Sterling Silver acrylic with grey side panels and an 874-litre capacity, the OR7915 delivers style, performance, and durability for the ultimate home spa experience.\u003cb\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePeople:\u003c\/strong\u003e\u003cspan\u003e 5\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 2,000 × 2,000 × 800 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eJets:\u003c\/strong\u003e 79\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSeat layout: \u003c\/strong\u003e4 Seats + 1 Lounger\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLED Lighting: \u003c\/strong\u003ePerimeter \u0026amp; Corner Lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eMusic:\u003c\/strong\u003e Bluetooth + 2 × Speakers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eControls: \u003c\/strong\u003eGecko IN.K500\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Capacity:\u003c\/strong\u003e 874 Litres\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWater Care System: \u003c\/strong\u003eOzone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eFilter:\u003c\/strong\u003e SS01 × 2\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation: \u003c\/strong\u003ePerimeter Wrap Around\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003e32 Amp\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater:\u003c\/strong\u003e 3 kW\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003ePumps:\u003c\/strong\u003e 2 × 3 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eCirculation Pump: \u003c\/strong\u003e1 × 0.35 HP\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003eSuperior Wellness Brand Guide\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Place Your Order And Site Check\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the hot tub model that fits your space and needs. Because each unit is prepared specifically for you, we kindly request that you provide a short video of the route the delivery team will take, from the kerbside where the delivery vehicle will pull up to the final location where the hot tub will be installed. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease include any gate and pathway widths, height restrictions, turns, steps, and walls that may be encountered during the route. This helps us confirm access for the delivery vehicle (truck, HIAB\/crane, or pallet-lift) and ensures the hot tub can be placed correctly upon arrival. Once we have this, we will send you an order confirmation with all the details.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. What To Do If Access Is Limited (Please Read, Important)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhen access is limited, a crane may be required to position your hot tub. We recommend discussing this possibility with one of our team members before contacting a crane company.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIt is your responsibility to organise the required lifting equipment, as a local company can visit and conduct any necessary site assessments. During positioning of the hot tub, the health and safety measures, as well as site assessment, are the responsibility of the crane provider. If you would like our team to do it, this will be an additional fee and charged separately to the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e3. Manufacture \u0026amp; Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eUpon order confirmation, your selected hot tub is scheduled for manufacture or allocation. The product is built to our high standards, incorporating insulation, jets, audio\/lighting features, and external finishes, as specified in your selected model. Quality control checks are conducted before dispatch.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e4. Delivery Scheduling\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange and notify you of a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e5. Site Preparation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eBefore delivery, you will need to prepare:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA level and stable base suitable for the hot tub’s weight and use.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClear access routes for the delivery vehicle and unloading equipment. Pathway widths to be a minimum of 50mm wider than the tub's depth. I.e., Tub depth 830mm, pathway width required 880mm minimum. Height restrictions must be at least 200mm above the tub's height when it is on its side. I.e., a tub size of 2100 x 2100 means there is no height restriction below 2300mm.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Electrical Supply\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e7. Water supply \u0026amp; drainage\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure there is suitable access to the water supply and, if required, to drainage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease ensure you have read all the manuals in the Resources tab to prepare your Hot tub as efficiently as possible.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e8. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery to maintain warranty coverage. The hot tub has arrived at your site and is ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e9. Installation \/ Setup\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOur team will deliver the tub to the property, remove it from the flatbed, and position it using a sledge. After lowering it into place, we will route the cable into the tub. Please note that we do not connect the opposite end of the cable to the wall; this work must be performed by a qualified electrician. We will also install the cover lifter and, if applicable, the cover, and provide a chemical briefing when chemicals are supplied. We will also fill the tub before leaving the premises.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e10. Final Checks \u0026amp; Warranty Validation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce positioned and ready:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEnsure all electrical connections have been completed to specification by a qualified electrician.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFill the tub with water and ensure that all jets, controls, audio\/lighting work correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eApply any finishing treatments (e.g., protective covers, insulation checks) as required by the manufacturer to maintain warranty coverage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePerform a test soak or heat-up to confirm operation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e11. Enjoy Your Hot Tub \u0026amp; Ongoing Support\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eYour hot tub is now ready for use! Sit back, relax, and enjoy your wellness retreat and hydrotherapy experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould you have any questions about operation, maintenance, or access to parts\/support, our team is here to help.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e13 Amp hot tubs:\u003c\/strong\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAn outdoor RCD-protected socket located 2 to 3 Metres from the hot tub is required and should be connected to the consumer unit with a suitable 2.5mm 3-core heavy-duty outdoor cable with a sealed-on plug.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe cable supplied must be long enough to extend from the power supply location to the desired location of the hot tub control panel, covering the floor and reaching the tub. It is recommended that you prepare at least 1 metre of extra cable to ensure it can reach the components comfortably.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e32 Amp hot tubs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHot tub models powered by a 32-AMP supply must be wired directly into a waterproof, rotary isolator switch.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eA qualified electrician must install an IP65-rated, waterproof isolator located 2 to 3 Metres from the hot tub.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis should be connected to the consumer unit with a three-core 6mm armoured cable. Connected to the isolator switch should be another 6mm armoured cable, which is long enough to extend from the isolator switch to the floor, across the floor, and around the tub from the power supply to the location where you require the hot tub control panel. \u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe recommend that you prepare at least 1 metre of extra cable to ensure that it can comfortably reach the components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe electrical installation should be certified to Part P of the Building Regulations and BS 7671 of the Wiring Regulations. Please have a qualified electrician assess and install the dedicated circuit, isolator, RCD protection, or supply as required for your model.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOnce the hot tub is ready, we arrange a delivery date to your address. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eOn delivery day, the hot tub will arrive as arranged. This is an all-day appointment, and you will be called approximately one hour before the delivery team's arrival.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003ePlease inspect the unit immediately for any visible damage or missing parts. Report any issues within 24 hours of delivery so that warranty coverage remains valid. The hot tub is now at your site and ready for the next step.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eFull delivery and installation are included as standard.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour hot tub will be delivered by our experienced two-person team, who will position it in the agreed location, unwrap and inspect it, assemble the steps, fit any accessories (cover lifter, cover, etc.), and connect it to the pre-installed electrical supply (which must meet our specifications).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cspan\u003eThe control box will be tested, and you’ll be guided through the basic operation of your hot tub. We do not wait for the tub to be filled, but if you encounter any issues starting up, please don't hesitate to contact us. We will endeavour to assist you. All packaging will be removed and taken away by our team.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo review the warranty coverage for your Superior Wellness equipment, click \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Superior_Wellness_Warranty.pdf\"\u003ehere\u003c\/a\u003e.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\n\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAt Balance Recovery, we want every customer to feel confident when purchasing one of our hot tubs. Please review the following policy carefully so you understand your rights and our procedures regarding cancellations and returns.\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Order Cancellation\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.1 Cooling-Off Period – First 7 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFrom the moment your order is placed, you have 7 days to change your mind for any reason.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this period, you may cancel your order and receive a full refund to the original payment method.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.2 Cancellations After 7 Days (Day 8–27)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBecause our hot tubs and coolers are bespoke products, cancellations made after day 7 and up to day 27 qualify for a 70% refund of the amount paid.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1.3 After 28 Days\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you cancel 28 days or more after placing your order, the refund amount is limited to 50% of the total order value.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Returns (Up to 30 Days After Delivery)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you're not completely satisfied with your hot tub, you may request a return within 30 days of receiving it.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.1 Customer-Handled Returns\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eIf you choose to arrange the return yourself, you must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProvide clear photos and videos showing the hot tub’s condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEmail all evidence with your return request to contact@balancerecovery.co.uk\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBe aware that additional media may be requested, such as a video showing the tub in full working order.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the courier you select damages or loses the goods, we may be unable to process the 70% refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIf the hot tub is damaged but repairable, the repair cost will be deducted from your refund.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.2 Returning Accessories, Filters \u0026amp; Consumables\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor items such as filters, chemicals, cleaning products, stools, covers, and similar accessories:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturns are accepted if the items are unused and in their original condition. \u003c\/span\u003e\u003cspan\u003eEmail contact@balancerecovery.co.uk \u003c\/span\u003e\u003cspan\u003eto request a return.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRefunds are issued within 2–5 working days once the returned goods have been received and inspected.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2.3 Delivery Charges\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you choose to return a product because you have changed your mind, delivery charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Important Notes\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAll refunds will be issued using the original payment method, unless otherwise required by law.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused during a customer-arranged return shipment is not the responsibility of Balance Recovery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor bespoke hot tubs, cancellation deductions are applied due to material allocation and production processes already underway.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e4. Need Assistance?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or require clarification about your order, cancellation, or return, please contact us at contact@balancerecovery.co.uk. \u003c\/span\u003e\u003cspan\u003eOur team is always happy to help.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cstrong\u003eSuperior Wellness: Hot Tub Returns \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAt Balance Recovery, we want you to be completely satisfied with your hydrotherapy investment. If you are not happy with your hot tub, our returns policy is designed to be clear, fair, and compliant with UK consumer law.\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e1. Change of Mind Returns (30 Days)\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you decide the hot tub is not right for you, you may return it within \u003c\/span\u003e\u003cspan\u003e30 days\u003c\/span\u003e\u003cspan\u003e of delivery. To be eligible for a return, the hot tub must be in its original, salable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eRestocking Fee:\u003c\/span\u003e\u003cspan\u003e Due to the specialist nature of hot tubs—including the required technical inspection, deep cleaning, and restocking protocols—a \u003c\/span\u003e\u003cspan\u003e£500 restocking fee\u003c\/span\u003e\u003cspan\u003e applies to all hot tub returns. This will be deducted from your final refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eReturn Logistics:\u003c\/span\u003e\u003cspan\u003e For \"Change of Mind\" returns, the \u003c\/span\u003e\u003cspan\u003ecustomer is responsible\u003c\/span\u003e\u003cspan\u003e for arranging and paying for the return delivery\/collection to our warehouse.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eSite Access:\u003c\/span\u003e\u003cspan\u003e It is the customer's responsibility to ensure the hot tub is disconnected from the electrical supply by a qualified electrician and is accessible for collection (e.g., not blocked by new decking or structures).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e2. Faulty or Damaged Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour statutory rights are protected under the \u003c\/span\u003e\u003cspan\u003eConsumer Rights Act 2015\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eArrival Damage:\u003c\/span\u003e\u003cspan\u003e Please inspect your hot tub immediately upon delivery. Any visible damage must be reported to \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eManufacturing Faults (Within 30 Days):\u003c\/span\u003e\u003cspan\u003e If your hot tub is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In these instances, \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e will cover the cost of the return collection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eAfter 30 Days:\u003c\/span\u003e\u003cspan\u003e If a fault develops after the initial 30 days (and up to 6 months), we will offer a repair or replacement in the first instance. If a repair is not possible, you may be entitled to a partial or full refund.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e3. How to Initiate a Return\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo start a return, please contact our customer service team with your order number and the reason for the return. Our team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eConfirm the collection process and any applicable costs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide you with the correct return address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOutline the required preparations (e.g., draining the tub and disconnecting the electrical supply).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e4. Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eRefunds will be issued to your original payment method within \u003c\/span\u003e\u003cspan\u003e14 days\u003c\/span\u003e\u003cspan\u003e of \u003c\/span\u003e\u003cspan\u003eBalance Recovery\u003c\/span\u003e\u003cspan\u003e receiving and inspecting the returned hot tub.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003eThe £500 restocking fee will be deducted from the total refund amount for all change-of-mind returns.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eOriginal delivery charges are only refundable if the item was faulty, damaged, or incorrectly supplied.\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003e5. Important Exclusions\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe following items \u003c\/span\u003e\u003cspan\u003ecannot\u003c\/span\u003e\u003cspan\u003e be returned unless they are faulty:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003ePersonalised\/Custom Orders:\u003c\/span\u003e\u003cspan\u003e Hot tubs manufactured to bespoke colour or hardware specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eHygiene \u0026amp; Consumables:\u003c\/span\u003e\u003cspan\u003e Opened water treatment chemicals, filters, or headrests where the hygiene seal has been broken.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_OR7915_-_Technical_Drawing_1.pdf?v=1765788922\"\u003e\u003cspan\u003eOnline Range OR7915- Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/OR7915___OR5915_Online_Range_-_Cover_Drawing_1.pdf?v=1765788921\"\u003e\u003cspan\u003eOR7915 | OR5915 Online Range - Cover Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/8304A_OR7915.pdf?v=1765788924\"\u003e\u003cspan\u003e8304A OR7915\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Online_Range_UK_Warranty_July_2025.pdf?v=1765777045\"\u003e\u003cspan\u003eOnline Range UK Warranty (July 2025)\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hot-Tub-Manual_Gecko_English-1.pdf?v=1774852744\"\u003e\u003cspan\u003eSuperior Wellness Hot Tub Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0704\/7420\/3387\/files\/Pre-Delivery-Guide.pdf?v=1724851724\"\u003e\u003cspan\u003ePre Delivery Guide\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Superior Wellness","offers":[{"title":"Default Title","offer_id":56239239463244,"sku":"OR7915","price":5999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Untitled_design_7_1_29.png?v=1765807898"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/collections\/balancerecovery_spa_hot_tubs_--v_6.1_0_7c6e25bc-0ed8-4d04-ba6c-053fba1194bd.png?v=1773050425","url":"https:\/\/balancerecovery.co.uk\/collections\/32-amp-hot-tubs-1.oembed","provider":"Balance Recovery","version":"1.0","type":"link"}