{"title":"£20,000-£25,000","description":"\u003ch3\u003e\u003cstrong\u003ePremium Sauna Range – Sophisticated Wellness \u0026amp; Elegance\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eDiscover our £10,000–£15,000 Premium Sauna Range, designed for those who demand refined comfort, superior craftsmanship, and advanced performance. Each sauna delivers precise heat control, innovative features, and meticulously designed layouts for a truly luxurious and restorative wellness experience.\u003c\/p\u003e\n\u003cp\u003ePerfect for homes, spa retreats, and private wellness spaces, this range promotes relaxation, recovery, and holistic wellbeing, while highlighting premium finishes and unparalleled attention to detail. A high-end solution that bridges everyday wellness with exclusive indulgence.\u003c\/p\u003e","products":[{"product_id":"genevas-zermatt-5-person-outdoor-sauna-with-changing-room","title":"Genevas Zermatt 5 Person Outdoor Sauna with Changing Room","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 data-end=\"246\" data-start=\"184\"\u003eGenevas Zermatt 5 Person Outdoor Sauna with Changing Room\u003c\/h2\u003e\n\u003cp data-end=\"553\" data-start=\"248\"\u003eExperience luxury, wellness, and craftsmanship combined in the Genevas Zermatt 5 Person Outdoor Sauna with Changing Room. Designed for discerning homeowners, this premium outdoor sauna blends Scandinavian elegance with high-performance materials to create a truly exceptional spa experience at home.\u003c\/p\u003e\n\u003ch3 data-end=\"591\" data-start=\"555\"\u003ePremium Design \u0026amp; Craftsmanship\u003c\/h3\u003e\n\u003cp data-end=\"961\" data-start=\"592\"\u003eBuilt with precision and care, the Zermatt Sauna features 60 mm thick Nordic Cross Laminated Timber (CLT) for superior insulation, durability, and sustainability. Its structure ensures long-lasting performance in all weather conditions, while the smooth thermal alder wood benches, treated with Osmo oil-wax, add a touch of natural warmth and luxury to every session.\u003c\/p\u003e\n\u003ch3 data-end=\"1005\" data-start=\"963\"\u003eSophisticated Scandinavian Aesthetic\u003c\/h3\u003e\n\u003cp data-end=\"1328\" data-start=\"1006\"\u003eThe design harmoniously combines modern lines and natural finishes with expansive Stopsol panoramic glass windows, allowing you to relax in privacy while enjoying beautiful outdoor views. A dedicated changing room enhances convenience and comfort, transforming your sauna ritual into a seamless and indulgent experience.\u003c\/p\u003e\n\u003ch3 data-end=\"2557\" data-start=\"2514\"\u003eThe Ultimate Outdoor Wellness Retreat\u003c\/h3\u003e\n\u003cp data-end=\"2901\" data-start=\"2558\"\u003ePerfect for gardens, terraces, and commercial use. The Genevas Zermatt Outdoor Sauna offers a complete wellness experience that enhances both lifestyle and property value. Combining thermal efficiency, aesthetic beauty, and ergonomic comfort, it provides the ideal space to unwind, detoxify, and rejuvenate—every day of the year.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eArea:\u003c\/strong\u003e\u003cspan\u003e 7.25 m² (2.2 x 3.2)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eHeight:\u003c\/strong\u003e 2.4 m\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eLounge:\u003c\/strong\u003e 3.25 m²\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eSauna Room: \u003c\/strong\u003e4.0 m²\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight:\u003c\/strong\u003e 2000 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eGenevas Zermatt 5 Person Outdoor Sauna with Changing Room\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003ePersonalised Zoom Consultation Before You Order:\u003c\/strong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAt Balance Recovery, we believe that investing in wellness equipment is a significant and personal decision, especially when done with our Luxury Sauna Range, one that should be made with complete clarity and confidence.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBefore finalising your order, we offer every customer a one-to-one Zoom consultation with our Sales Director and the Genevas CEO.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cmeta charset=\"utf-8\"\u003eThis consultation is designed to provide a tailored, transparent experience where we can walk you through the product details, answer any questions, and ensure everything aligns with your expectations, space, and usage goals.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWhat to Expect:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e A clear explanation of the product’s features, materials, and functionality.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eGuidance on delivery, installation, site preparation, and maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAnswers to any technical, logistical, or electrical queries.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe opportunity to discuss customisations or specific use cases.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHonest advice to help you choose the right solution for your needs.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e1. Model selection, customisation \u0026amp; order placement\u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSelect the Zermatt model, sized for up to five people, which includes an integrated changing room.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eReview all customisation options carefully (finishes, heater type, glazing, layout, final dimensions). Because the unit is made‑to‑order, you must confirm and lock in specifications before fabrication begins.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOnce you place your order and payment is processed, you will receive an order confirmation stating your model, finishes, specifications, and order reference.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003cstrong\u003eNote:\u003c\/strong\u003e After fabrication begins, you will not be able to cancel due to a change of mind or obtain a refund unless a proven manufacturing fault is identified. The bespoke nature of the product prevents a refund once it has been built. Your rights remain the same regarding manufacturing defects.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Manufacture \u0026amp; quality check\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\u003cspan\u003eYour sauna is handcrafted from premium materials, including cross-laminated timber (CLT) walls, roof, and floor panels (approximately 60 mm thick), for strength, insulation, and durability.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003ePanoramic glazing, high-performance heating (with a choice of wood-burning or electric sauna heater), and a dedicated changing room are built into the unit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\u003cspan\u003eBefore shipment, the entire cabin is inspected in the factory to ensure structural integrity, consistent finishing, glazing fit, panel alignment, correct benching, and that electrical or heating systems are factory-installed and tested.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb id=\"docs-internal-guid-3c1f859e-7fff-7595-d62e-b047f9612aad\"\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery organisation \u0026amp; unloading logistics\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cmeta charset=\"utf-8\"\u003eThe finished sauna is delivered fully assembled or flat-packed (depending on access to your property; we always recommend flat-pack). Because it’s bulky and heavy (often weighing over 1 ton for this model), unloading and placement are not included in the base price and are an additional cost to be discussed and quoted separately.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eYou must arrange:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eClear access from the delivery vehicle to the final site (sufficient gate width, clear path, no overhead obstructions).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003eSuitable ground or base ready for location (see next section).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003eWe will organise handling equipment or personnel if needed: a forklift, HIAB (truck‑mounted crane), or a standard crane, depending on site obstacles or proximity to the road. This is done for an additional cost\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003eA staging area to temporarily place the unit if immediate final positioning is not possible (weather protection, safe terrain).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOn delivery day:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eInspect the delivery vehicle and module(s) for exterior damage before unloading. Notate any dents, damage, or water ingress on the delivery paperwork.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe will supervise the unloading and movement of materials onto the base. Ensuring a safe method—no dragging over uneven ground, no tilting or abrupt handling. Use lifting equipment if required.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eMove the unit into the final position. Secure it according to the base instructions (anchor points, if required).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf the site requires a special lift (over roofs, fences, or upper terraces), you will need to book the crane or telehandler in advance—additional costs and logistics apply.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. On‑site base \u0026amp; preparation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe site must meet the following preconditions before the cabin is positioned:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA level, firm, and dry base capable of supporting the full weight of the unit and occupants. Often, a reinforced concrete slab or pavers are over a compacted substrate. The base must be flat within a few millimetres to prevent stress on panels\/glass. The base must be capable of handling 1 ton of the sauna weight plus occupants, approximately 1.75 tons \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003eThe base frame should ideally be positioned above ground level to avoid exposure to ground moisture. Use a water‑resistant strip (e.g., bitumen or membrane) between the frame and ground to prevent direct wood‑to‑soil contact.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003eEnsure adequate clearance and ventilation around the cabin: maintain space for maintenance access, heat dissipation, and safe user entry\/exit.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003ePrepare a dedicated electrical supply: For outdoor saunas, a qualified electrician must install a circuit appropriate for the heater type (voltage, current, protection devices). Ensure the supply enters the cabin in accordance with the manufacturer's instructions.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003eFor wood-burning heater options, prepare the chimney route, ensure clearance from combustibles, and verify external venting and local authority compliance if required.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003eCheck local planning or building regulations for outdoor structures (especially if near boundaries or in conservation areas).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003eIf you do not prepare the base and services as required, installation may be delayed, extra costs may apply, or the warranty may be voided.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Installation, connection \u0026amp; commissioning\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eAfter the unit is in place:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA professional installer (electrician\/plumber\/heater specialist with sauna wiring experience) connects the heater system, electrical controls, lighting, ventilation, and any external finishes.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003eFor wood-burning, install and test the stove, chimney, heat shielding, and flue termination to ensure compliance with fire safety regulations.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003cspan\u003eFor an electric heater, connect the control panel and wiring, and then check the RCD\/fuse. Ensure correct ventilation and air supply.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eCommission the sauna:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHeat the cabin from empty to full operational temperature to test insulation, heater performance, thermostat, control systems, bench comfort, and glass integrity.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eCheck glazing and seals for steam or heat leaks.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eTest the changing room space: seating, lighting, ventilation, and door movement.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eConfirm drainage\/ventilation path if provided (for sweat\/steam exit, moisture control).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eOnce all tests are completed and satisfactory, you may start regular use.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003e6. Warranty \u0026amp; after‑care\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eThe product comes with a manufacturer’s warranty covering defects in materials, craft, structural panelling, plumbing\/heating assemblies, and factory‑installed systems (typically 2 years for this model).\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003e Warranty does not cover: damage from incorrect installation, misuse, environmental damage (storms, snow overload), normal wear and tear (wood expansion, discolouration), or unauthorised modification of the structure or systems.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eYou must maintain:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eRecord of professional installation (electrical certificates, base preparation photographs).\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eProof of purchase and delivery documentation.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eAdhere to the maintenance schedule: clean benches and interiors regularly, inspect glass seals, check ventilation openings, ensure heater stones or the unit are serviced as recommended, and monitor for condensation or moisture ingress.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eIf you discover a defect:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eReport within the warranty period with description and photographs.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe manufacturer or authorised agents may handle repairs or replacements; labour and travel charges may apply after the first year.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Returns \u0026amp; made‑to‑order policy\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eBecause this sauna is made‑to‑order, once fabrication begins, you cannot cancel the order or obtain a refund simply because you changed your mind.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eReturns are generally only accepted if the product is faulty or not built to the agreed specification.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eTo avoid issues, review all specifications, site readiness, base dimensions, and access conditions before placing your order.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAny return accepted may be subject to transit costs, repackaging charges, or condition checks.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Enjoyment \u0026amp; ongoing maintenance\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eOnce fully installed, you will have a luxury outdoor wellness cabin that accommodates up to five people, complete with a dedicated changing room. Enjoy full sauna sessions, relaxation, and social wellness in high‑quality panoramic timber construction.\u003c\/span\u003e\u003cstrong\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUse the cabin as designed: preheat, enter the sauna room, change in the adjoining room, exit safely, cool down, and repeat the cycle as desired.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eMaintenance tips:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAfter each use, open the door and ventilation to allow moisture to escape and dry out the interior.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWipe benches dry and ensure that glass and timber are kept clean; treat timber as recommended (apply suitable oil\/wax where needed).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCheck ventilation and any external flue (if wood‑burning) regularly, and clear debris.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eInspect the external roof, base frame, and flashing annually for weather damage.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAfter heavy snow or high winds, inspect the structure for any movement or stress, and secure it around the base if necessary.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis cabin is a long‑term investment: with proper care and use, it can deliver many years of premium wellness experience.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cmeta charset=\"utf-8\"\u003eThe Genevas Zermatt 5 Person Outdoor Sauna can be equipped with either an advanced electric or wood-burning HUUM heater—both designed for outstanding performance, safety, and longevity.\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHUUM HIVE Mini 11 kW Electric Sauna Heater with UKU Local Control\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cmeta charset=\"utf-8\"\u003eA premium electric sauna heater built for rooms of 10–16 m³, holding 150 kg of stones for deep, even heat and soft steam. The UKU Local Control system enables precise temperature and timer settings, delayed start, and safety lock functions, all without requiring Wi-Fi dependency.\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eInstallation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eRequires a dedicated 230V or 400V supply. Electrical connection must be completed by a qualified NICEIC-registered electrician in compliance with BS 7671 Wiring Regulations and Part P Building Regulations.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHUUM HIVE Wood 13 Wood-Burning Stove\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA traditional wood-fired sauna heater designed for rooms of 6–13 m³, capable of holding 90 kg of stones to produce naturally soft, radiant heat. Crafted from durable stainless steel, it offers an authentic sauna experience with optional front-loading.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTechnical Summary:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003ePower Output:\u003c\/strong\u003e\u003cspan\u003e 11 kW\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eVoltage:\u003c\/strong\u003e\u003cspan\u003e 230 V or 400 V (depending on setup)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eStone Capacity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e150 kg\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e\u003cspan\u003e 750 mm (H) × 460 mm (D)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e*UK Compliance:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA qualified NICEIC electrician must complete the installation in accordance with BS 7671 wiring regulations. Proper ventilation, circuit protection, and complete stone loading are essential for safe and efficient operation.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHUUM HIVE Wood 13 Wood-Burning Sauna Stove\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA traditional wood-fired heater offering a rich, authentic sauna experience. Designed for sauna rooms of 6–13 m³, it holds 90 kg of stones for smooth, consistent heat. Crafted from durable stainless steel with an optional firebox extension for through-wall loading.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003eTechnical Summary\u003c\/span\u003e\u003cspan\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHeat Output:\u003c\/strong\u003e\u003cspan\u003e ~13 kW\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eStone Capacity:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003e90 kg\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFlue Diameter: \u003c\/strong\u003e\u003cspan\u003e115 mm\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFuel:\u003c\/strong\u003e\u003cspan\u003e Dry hardwood logs\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e*UK Compliance:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMust be installed by a HETAS-registered installer in line with Building Regulations Part J. Requires a certified flue system, non-combustible hearth, and correct safety clearances.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBoth HUUM heaters deliver exceptional performance and timeless design. Whether you prefer the ease of electric heat or the natural warmth of wood-fired tradition, each system meets complete UK safety and installation standards.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAll electrical work is the customer's responsibility. The Genevas Zermatt 5 Person Outdoor Sauna with Changing Room is available with two heating options — the HUUM HIVE Mini 11 kW Electric Sauna Heater or the HUUM HIVE Wood 13 Wood-Burning Stove. Each option has different installation and power requirements that the customer must arrange.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eElectric Sauna Heater (HUUM HIVE Mini 11 kW)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis model requires a dedicated electrical supply capable of supporting 11 kW of power. It can be configured for either single-phase 230V or three-phase 400V installations, depending on site conditions. The supply must include:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCorrectly rated MCB and RCD protection.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSelect the appropriate cable size based on the heater load and the distance from the consumer unit.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eInstallation of the UKU Local Control unit, lighting circuits, and any additional electrical components.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll electrical work must be completed by a qualified NICEIC-registered electrician, following BS 7671 (IET Wiring Regulations) and Part P of the UK Building Regulations.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWood-Burning Sauna Heater (HUUM HIVE Wood 13)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWhile this heater operates independently of electricity for heat generation, it still requires a small electrical connection for optional accessories such as interior LED lighting or ventilation systems. A qualified electrician must also carry out these minor electrical works to meet UK safety standards.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe central wood-burning heater installation must be performed by a HETAS-registered installer, in compliance with UK Building Regulations Part J for solid-fuel appliances, using a suitable flue system, a non-combustible base, and ensuring proper airflow clearance.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e*Customer Responsibility:\u003c\/strong\u003e\u003cspan\u003e All electrical and flue installations are the sole responsibility of the customer. Balance Recovery supplies the sauna and heating equipment only; qualified professionals must complete connection, wiring, and certification before use.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eDelivery Logistics \u0026amp; Unloading Procedures\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnits are delivered either fully assembled or in large modules, depending on site access limitations and unit dimensions. Given the substantial size and weight of the structure (typically exceeding 3 tons), unloading and final placement are not included in the standard purchase price. The client is responsible for any costs associated with specialised lifting equipment or supplementary labour. \u003c\/span\u003e\u003cspan\u003e(\u003cstrong\u003eNote:\u003c\/strong\u003e Our team can facilitate these arrangements for an additional fee upon request.)\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003ePre-Delivery Client Responsibilities\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePrior to the scheduled delivery date, the client must verify and prepare the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eVehicular Access:\u003c\/strong\u003e\u003cspan\u003e Ensure clear access to the delivery point, including adequate road conditions, sufficient gate width, adequate turning space, and no overhead obstructions.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eStaging Area:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePrepare a designated staging area or establish a clear, unobstructed path from the delivery vehicle to the final installation site.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eUnloading Equipment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eArrange the necessary equipment and workforce for safe unloading (e.g., forklift, HIAB truck crane, or mobile crane) based on the distance from the road, changes in terrain elevation, and physical obstacles.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eWeather Protection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eProvide temporary weather protection for the modules if immediate installation is delayed.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eCrane Requirements:\u003c\/strong\u003e\u003cspan\u003e If site conditions necessitate a crane (e.g., navigating slopes, lifting over fences, or accessing confined spaces), the client must independently schedule it and assume all associated costs and liabilities.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eDelivery Day Protocol\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eUnloading \u0026amp; Inspection:\u003c\/strong\u003e\u003cspan\u003e The delivery team will safely unload the modules onto the prepared base or staging area. The client must conduct a visual inspection for structural damage, dents, or water exposure before the unit is moved from the truck. Any issues must be documented immediately on the delivery receipt.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eSite Transport:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eUpon arrival, the designated installation team will transition the unit to its final location utilising appropriate equipment. (Warning: Rough handling or improper tilting of large modules may result in structural panel damage and will void the manufacturer’s warranty\u003c\/span\u003e\u003cspan\u003e.)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePositioning:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe installation team will position, secure, and level the unit in strict accordance with the manufacturer's guidelines, including any necessary anchoring and underside protection.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eSite Preparation \u0026amp; Foundation Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe longevity and structural integrity of the unit rely heavily on a properly prepared foundation. The base must adhere to the following specifications:\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eStructural Integrity\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eLevel and Flat:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe surface must be level to within a few millimetres to prevent uneven stress on structural panels, glazing, and door frames.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eLoad-Bearing Capacity:\u003c\/strong\u003e\u003cspan\u003e The base must be firm, dry, and capable of supporting the combined weight of the structure (approx. 3 tons) plus the maximum occupant usage load.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eMoisture Protection:\u003c\/strong\u003e\u003cspan\u003e The foundation must be elevated above ground level or feature a damp-proof membrane\/bitumen strip to prevent moisture ingress into the base timber.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eClearance \u0026amp; Environment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eOperational Clearance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eMaintain a clear perimeter around the unit to ensure proper ventilation, maintenance access, safe door swing, and external clearances.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eEnvironmental Factors:\u003c\/strong\u003e\u003cspan\u003e Final positioning must account for local environmental variables, including prevailing wind exposure, roof snow load capacity, roof drainage trajectories, and surrounding landscaping.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eUtility Preparations\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing (Shower Room Units):\u003c\/strong\u003e\u003cspan\u003e Adequate drainage or a floor water exit must be established prior to installation. An external water supply must be accessible and prepared for shower connections.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eElectrical Supply:\u003c\/strong\u003e\u003cspan\u003e A dedicated electrical circuit must be installed by a certified electrician. This includes appropriate voltage\/current ratings for the heater (electric or wood-burning control systems), RCD\/fuse protection, correct cable sizing, and full compliance with local electrical regulations.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eFlue Routing (Wood-Burning Units):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe designated route for the chimney\/flue must be prepared in advance, strictly adhering to required clearances from combustible materials, external venting protocols, and local fire authority regulations.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eInstallation, Connection \u0026amp; Commissioning\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAll final connections and system testing must be executed by a qualified installation professional. The commissioning process includes:\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eSystem Connections \u0026amp; Fit-Out\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eHeater Systems:\u003c\/strong\u003e\u003cspan\u003e Complete installation and connection of the heater (electric or wood-burning), including electrical wiring, control panels, thermostats, ventilation air supply, and chimney\/flue integration where applicable.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003ePlumbing:\u003c\/strong\u003e\u003cspan\u003e Finalise shower room plumbing, including hot\/cold water supply integration, shower tray installation, drainage connection, joint sealing, and shower fitting assembly.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eInterior Fit-Out:\u003c\/strong\u003e\u003cspan\u003e Install and secure lounge and sauna room benches, lighting fixtures (including dimmable LED systems), glass doors, and ventilation registers; verify all structural insulation.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eStructural Securing:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePerform final levelling and securing of the entire unit. This includes affixing anchor points (if specified) to guarantee safe door operation, bench stability, and proper safety clearances.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTesting \u0026amp; Handover\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDry-Run Commissioning:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eConduct a comprehensive, unoccupied test run to verify that:\u003c\/span\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eThe heater achieves the specified sauna temperature.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe thermostat reads and responds accurately.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGlass seals and thermal barriers remain fully intact.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eVentilation systems operate efficiently.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eShower water flow and drainage function without leaks or pooling.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eAll electrical controls operate safely and correctly.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-eb04b615-7fff-4709-71e8-43ee7047e7fd\"\u003eClient Handover: \u003c\/b\u003eUpon successful commissioning, the client will receive the operation manual, heater instructions, care and maintenance guidelines, and a comprehensive safety briefing.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThe Genevas Modular Sauna comes with a 2-year manufacturer’s warranty, ensuring peace of mind and long-lasting quality. This warranty covers defects in materials and workmanship under normal residential use, starting from the date of delivery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eCovered under the warranty are the structural CLT (Cross Laminated Timber) panels, Thermoalder benches and seating, as well as all factory-installed systems and components. This includes the Harvia wood-burning heater, boiler, ventilation system, shower set, shower trays, integrated water systems, and all electrical systems with dimmable LED lighting.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePlease note, the warranty does not cover issues arising from improper installation, normal wear and tear (such as minor wood warping or discolouration), neglect, misuse, poor maintenance, or damage caused by environmental factors like storms or excessive snow. It also excludes unauthorised modifications or the addition of third-party products after delivery.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eShould a fault occur, all warranty claims must be submitted directly to Balance Recovery within 30 days of the issue being discovered. Claims must include a detailed description and clear photographs of the defect. Any repair work must be carried out either by Genevas or an authorised service partner unless agreed otherwise in writing.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eFor the first 12 months following delivery, all repair, replacement, shipping, and labour costs are fully covered. From months 13 to 24, replacement parts are provided free of charge; however, shipping and labour costs may apply.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eThis warranty is non-transferable and applies only to the original purchaser at the original installation address. Genevas liability under this warranty is limited to the original purchase price of the sauna and does not extend to any indirect or consequential damages.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy for Made-to-Order Saunas\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe take pride in delivering high-quality, made-to-order saunas designed to meet your unique specifications. Because each sauna is individually crafted, our returns and refund policy reflects the bespoke nature of these products.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy Returns Are Limited for Made-to-Order Saunas\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEach sauna is custom-built according to specific customer requirements. As these items cannot be resold or restocked, we are unable to accept returns or offer refunds once the production process has begun.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease review all details of your order carefully before confirming, including dimensions, features, and finishes.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eOur Policy in Detail:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eCustomisation Acknowledgement: By placing an order, you acknowledge that your sauna is a bespoke product created to your specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eNon-Returnable Items:\u003c\/strong\u003e\u003cspan\u003e Once production has commenced, cancellations, returns, or refunds are not permitted unless the product arrives defective or damaged.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDamaged or Faulty Products: \u003c\/strong\u003e\u003cspan\u003eIf your sauna arrives with visible damage or a manufacturing defect, please notify us within 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe will assess the issue and may provide a repair, replacement, or refund, depending on the circumstances.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOrder Review\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe strongly recommend verifying all measurements and customisation details before confirming your order.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eRight to Cancel (Before Fabrication): \u003c\/strong\u003e\u003cspan\u003eYou may cancel your order before fabrication begins, subject to an administrative fee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eRelevant Consumer Laws: \u003c\/strong\u003e\u003cspan\u003eThis policy is designed in accordance with UK consumer protection laws, including the Consumer Rights Act 2015. Products must be of satisfactory quality, fit for their intended purpose, and accurately described. If your sauna fails to meet these standards, we will take appropriate action to resolve the issue.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eConsumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eBespoke and made-to-order items are exempt from the standard 14-day cancellation period for online purchases. However, your rights remain protected if the product is faulty or does not conform to the agreed specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eContact Information\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or concerns about your order, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. We’re here to assist and ensure your satisfaction with our products.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/genevas-zermatt-outdoor-sauna-with-changing-room-product-brochure.pdf?v=1753780929\"\u003e\u003cspan\u003eGenevas Zermatt Outdoor Sauna with Changing Room Product Brochure\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/genevas-st-moritz-outdoor-sauna-with-shower-room-plans.pdf?v=1753780927\"\u003e\u003cspan\u003eGenevas Zermatt Outdoor Sauna with Changing Room Plans\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/genevas-warranty-terms.pdf?v=1753780926\"\u003e\u003cspan\u003eGenevas Warranty Terms\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/genevas-product-catalog.pdf?v=1753785351\"\u003e\u003cspan\u003eGenevas Product Catalog\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/genevas-clt-wood.pdf?v=1753780928\"\u003e\u003cspan\u003eGenevas CLT Wood\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cb id=\"docs-internal-guid-6e463bcb-7fff-ae16-1055-6ec5d29fdcb2\"\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Genevas","offers":[{"title":"Default Title","offer_id":53436895527244,"sku":null,"price":23999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/3_0ce11d77-061b-4041-868f-a0720542d146.png?v=1759749909"},{"product_id":"hetki-4-6-person-traditional-finnish-log-sauna-handcrafted-in-finland","title":"Hetki 4-6 Person Traditional Finnish Log Sauna | Handcrafted in Finland","description":"\u003ch5 data-start=\"216\" data-end=\"273\"\u003eProduct Description\u003c\/h5\u003e\n\u003ch2 data-start=\"216\" data-end=\"273\"\u003eHetki Electrical Sauna – Luxury Finnish Outdoor Sauna\u003c\/h2\u003e\n\u003cp data-start=\"275\" data-end=\"678\"\u003eThe \u003cstrong data-start=\"279\" data-end=\"305\"\u003eHetki Electrical Sauna\u003c\/strong\u003e is a luxury outdoor sauna that delivers an authentic \u003cstrong data-start=\"359\" data-end=\"387\"\u003eFinnish sauna experience\u003c\/strong\u003e for private gardens, spas, hotels, and wellness retreats. Handcrafted in Finland using traditional log-building techniques, Hetki combines heritage craftsmanship with modern convenience, offering a \u003cstrong data-start=\"586\" data-end=\"634\"\u003efully assembled, ready-to-use electric sauna\u003c\/strong\u003e designed for the highest end of the market.\u003c\/p\u003e\n\u003ch3 data-start=\"680\" data-end=\"726\"\u003eAuthentic Finnish Craftsmanship \u0026amp; Heritage\u003c\/h3\u003e\n\u003cp data-start=\"728\" data-end=\"1141\"\u003eHetki saunas are built in Finland by skilled artisans who specialise in traditional sauna construction. Each sauna is handcrafted from premium, sustainably sourced \u003cstrong data-start=\"892\" data-end=\"913\"\u003edense spruce logs\u003c\/strong\u003e, chosen for their strength, natural insulation, and longevity. This solid log construction reflects centuries of Finnish sauna heritage, where the quality of the building directly influences the quality of the sauna experience.\u003c\/p\u003e\n\u003cp data-start=\"1143\" data-end=\"1309\"\u003eUnlike mass-produced or flat-pack sauna kits, every Hetki sauna is \u003cstrong data-start=\"1210\" data-end=\"1227\"\u003emade to order\u003c\/strong\u003e, ensuring exceptional build quality, durability, and a refined finish throughout.\u003c\/p\u003e\n\u003ch3 data-start=\"1316\" data-end=\"1362\"\u003eKey Features of the Hetki Electrical Sauna\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli data-start=\"1366\" data-end=\"1628\"\u003e\n\u003cstrong data-start=\"1366\" data-end=\"1403\"\u003eFully Assembled, Turnkey Delivery: \u003c\/strong\u003eDelivered complete and ready to install, the Hetki Electrical Sauna arrives fully assembled with internal electrics pre-installed. This eliminates complex on-site construction and significantly reduces installation time.\u003c\/li\u003e\n\u003cli data-start=\"1632\" data-end=\"1868\"\u003e\n\u003cstrong data-start=\"1632\" data-end=\"1673\"\u003ePremium Electric Heater Compatibility: \u003c\/strong\u003eDesigned for use with high-quality electric sauna heaters, the sauna provides consistent, controllable heat ideal for both residential and commercial environments, including spas and hotels.\u003c\/li\u003e\n\u003cli data-start=\"1872\" data-end=\"2049\"\u003e\n\u003cstrong data-start=\"1872\" data-end=\"1898\"\u003eSolid Log Construction: \u003c\/strong\u003eThick spruce log walls provide natural insulation, excellent heat retention, and breathability, creating a comfortable, oxygen-rich sauna climate.\u003c\/li\u003e\n\u003cli data-start=\"2053\" data-end=\"2222\"\u003e\n\u003cstrong data-start=\"2053\" data-end=\"2084\"\u003eBalanced Ventilation Design: \u003c\/strong\u003eCarefully considered airflow ensures efficient heat circulation and a pleasant sauna experience, supporting wellbeing and relaxation.\u003c\/li\u003e\n\u003cli data-start=\"2226\" data-end=\"2414\"\u003e\n\u003cstrong data-start=\"2226\" data-end=\"2262\"\u003eDesigned for UK \u0026amp; Commercial Use: \u003c\/strong\u003eThe electric configuration is particularly suited to UK properties and commercial settings, offering ease of use without compromising authenticity.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"2421\" data-end=\"2454\"\u003eBespoke Customisation Options\u003c\/h3\u003e\n\u003cp data-start=\"2456\" data-end=\"2571\"\u003eCustomisation is at the core of the Hetki offering, setting it apart in the high-end sauna market. Options include:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-start=\"2575\" data-end=\"2622\"\u003eBench layouts and interior configurations\u003c\/li\u003e\n\u003cli data-start=\"2625\" data-end=\"2673\"\u003eWindow sizes and panoramic glazing options\u003c\/li\u003e\n\u003cli data-start=\"2676\" data-end=\"2720\"\u003eExterior colours and interior finishes\u003c\/li\u003e\n\u003cli data-start=\"2723\" data-end=\"2779\"\u003eLighting configurations for atmosphere and comfort\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2781\" data-end=\"2947\"\u003eThis level of personalisation allows each Hetki Electrical Sauna to be tailored to its environment — whether a private garden, luxury hotel, spa, or wellness retreat.\u003c\/p\u003e\n\u003ch3 data-start=\"2954\" data-end=\"3011\"\u003eWhat Makes Hetki Stand Out in the Luxury Sauna Market\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli data-start=\"3013\" data-end=\"3223\"\u003e\n\u003cstrong data-start=\"3013\" data-end=\"3038\"\u003eTrue Finnish Heritage: \u003c\/strong\u003eHetki is deeply rooted in authentic Finnish sauna culture, where sauna is a daily ritual and a cornerstone of wellbeing. This heritage informs every design and construction decision.\u003c\/li\u003e\n\u003cli data-start=\"3225\" data-end=\"3385\"\u003e\n\u003cstrong data-start=\"3225\" data-end=\"3248\"\u003eHandcrafted Quality: \u003c\/strong\u003eEach sauna is handmade in Finland with meticulous attention to detail, delivering a premium product that performs as well as it looks.\u003c\/li\u003e\n\u003cli data-start=\"3387\" data-end=\"3543\"\u003e\n\u003cstrong data-start=\"3387\" data-end=\"3410\"\u003eTurnkey Convenience: \u003c\/strong\u003eUnlike DIY or modular sauna kits, Hetki saunas are delivered fully assembled, reducing complexity and ensuring consistent quality.\u003c\/li\u003e\n\u003cli data-start=\"3545\" data-end=\"3711\"\u003e\n\u003cstrong data-start=\"3545\" data-end=\"3571\"\u003eBespoke Design Freedom: \u003c\/strong\u003eExtensive customisation options allow customers to create a truly unique sauna, aligned with their property, brand, or wellness offering.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"3718\" data-end=\"3778\"\u003eA Premium Choice for UK Homes, Spas \u0026amp; Hospitality Venues\u003c\/h3\u003e\n\u003cp data-start=\"3780\" data-end=\"4169\"\u003eFor UK homeowners, luxury developers, spas, boutique hotels, and wellness retreats, the \u003cstrong data-start=\"3868\" data-end=\"3894\"\u003eHetki Electrical Sauna\u003c\/strong\u003e offers a rare combination of \u003cstrong data-start=\"3924\" data-end=\"4026\"\u003eauthentic Finnish craftsmanship, modern electric convenience, bespoke design, and turnkey delivery\u003c\/strong\u003e. It is not simply a sauna, but a long-term investment in wellness, design, and quality — delivering a clear edge in the high-end sauna market.\u003c\/p\u003e\n\u003ch3 data-start=\"3780\" data-end=\"4169\"\u003e\u003cstrong\u003eSpecification\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSeats for up to 4–6 sauna users\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eExternal dimensions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLength:\u003c\/strong\u003e 2290 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWidth:\u003c\/strong\u003e 2290 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e 2370-2570 mm\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInternal dimensions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLength:\u003c\/strong\u003e 2114 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWidth:\u003c\/strong\u003e 2114 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e 1868–2042 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFloor area:\u003c\/strong\u003e 4.47 m2\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWeight:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eTotal weight approx. 1500-1700 kg, depending on the content.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSeats for up to 4–6 sauna users\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eExternal dimensions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLength:\u003c\/strong\u003e 2290 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWidth:\u003c\/strong\u003e 2290 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e 2370-2570 mm\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eInternal dimensions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eLength:\u003c\/strong\u003e 2114 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eWidth:\u003c\/strong\u003e 2114 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eHeight:\u003c\/strong\u003e 1868–2042 mm\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eFloor area:\u003c\/strong\u003e 4.47 m2\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWeight:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003eTotal weight approx. 1500-1700 kg, depending on the content.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHow It Works – From First Consultation to Your Hetki Electrical Sauna Ready to Use (UK)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAs the authorised UK retailer for Hetki, we manage every stage of your Hetki Electrical Sauna journey — from initial consultation and customisation through to delivery, installation, electrical connection, and final handover. Our role is to ensure your sauna is delivered and installed smoothly, with clear responsibilities and requirements at every step.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eStep 1: Initial Consultation\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour journey begins with a consultation with our UK Hetki team.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe discuss:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour Hetki Electrical Sauna model and size\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eResidential or commercial use (private garden, spa, hotel, retreat, hospitality venue)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProposed placement, access, and site conditions\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDesign preferences, finishes, glazing, and optional upgrades\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eElectrical considerations specific to electric sauna heaters\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYou are encouraged to share photos or videos of your proposed location. This allows us to assess access, lifting requirements, and site suitability early, helping avoid delays or complications later.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003eStep 2: Design, Specification \u0026amp; Quotation:\u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eOnce your requirements are clear, we will finalise the specification of your Hetki Electrical Sauna.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eExterior colour and finish\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWindow and door configuration\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eInterior bench layout and lighting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eElectric heater compatibility and pre-wired configuration\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCommercial considerations were applicable\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe then provide:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA clear, detailed quotation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDimensional drawings and floor plans\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFoundation and site preparation guidance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eElectrical preparation guidance for your electrician\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis ensures you can prepare your site and appoint contractors well in advance of delivery.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eStep 3: Site Access \u0026amp; Delivery Planning:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"3780\" data-end=\"4169\"\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBefore confirming delivery, we carefully plan logistics to ensure safe and efficient installation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eReview site photos and access routes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eConfirm access for a heavy goods vehicle and crane\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDetermine whether a truck-mounted crane or external lifting equipment is required\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIn more complex or restricted locations, specialist lifting solutions may be needed. These are always discussed and agreed upon in advance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIf decking, paving, landscaping or kerbstones are planned around the sauna, we recommend completing these after the sauna has been installed.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003eStep 4: Ground \u0026amp; Foundation Preparation (Customer Responsibility)\u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA correct foundation is essential for the safety, performance, and longevity of your Hetki Electrical Sauna.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe foundation must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe even, strong, and stable\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSupport up to 2,000 kg, including occupants\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBe appropriate for the soil and ground conditions of your site\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSuitable foundation options include:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eReinforced concrete slab or pad\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eStrong patio or paving on a compacted base\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCrushed gravel with structural support\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe base should:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eExtend beyond the sauna’s external dimensions\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide an air gap of approximately 15–20 cm beneath the sauna\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePrevent timber from coming into contact with ground moisture\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eWe strongly recommend consulting a qualified builder, architect, or structural engineer to confirm suitability. Foundation drawings and guidance are supplied as part of the purchase.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eStep 5: Delivery of Your Pre-Assembled Hetki Electrical Sauna\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour Hetki Electrical Sauna is delivered to the site as a fully pre-assembled structure, not a flat-pack or modular kit.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis approach offers clear advantages:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFaster installation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eMinimal disruption on site\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eConsistent Finnish build quality\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eReduced risk compared to on-site construction\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDelivery is typically carried out by truck, with lifting handled by a crane integrated into the vehicle or an external crane where required.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eStep 6: Installation by Our UK Installation Team\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOn delivery day, our experienced UK installation team will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLift and position the sauna onto its prepared foundation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLevel and secure the structure\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCarry out final positioning checks and visual inspection\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThis ensures the sauna is correctly installed and ready for electrical connection.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\n\u003cspan\u003eStep 7: Electrical Supply \u0026amp; Connection (Customer Responsibility)\u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\" dir=\"ltr\"\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAll Hetki Electrical Saunas are delivered with internal electrical wiring completed. However, the external electrical supply and final connection are the responsibility of the customer.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eYou must:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProvide a suitable electrical feed to the sauna location\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAppoint a qualified, registered electrician\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsure compliance with all UK electrical regulations and certification requirements\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e⚠ Our installation team does not carry out external electrical works, mains connections, or certification. We strongly recommend arranging your electrician well in advance so the electrical supply is ready immediately after installation.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eStep 8: Drainage \u0026amp; Final Site Considerations\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHetki Electrical Saunas include:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIntegrated guttering\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFloor drainage options were specified\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDrain locations are clearly marked in the supplied drawings. Any drainage system must allow water to safely disperse away from the sauna.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFor durability and airflow:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLeave adequate clearance around the sauna\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAvoid placing the sauna directly next to plants, trees, or bushes\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eStep 9: Final Handover \u0026amp; Ready to Use\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eOnce:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe sauna is installed\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe electrical connection has been completed by your electrician\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour Hetki Electrical Sauna is fully operational and ready to use.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe provide:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProduct documentation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eMaintenance and care guidance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eOngoing support as your authorised UK Hetki retaile\u003c\/span\u003e\u003cspan\u003er\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eElectrical Supply - IMPORTANT\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch1 dir=\"ltr\"\u003e\u003cspan\u003eElectric Heater Installation Guidelines\u003c\/span\u003e\u003c\/h1\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Electrical Supply Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectric sauna heaters are high-load appliances. They must be served by a \u003c\/span\u003e\u003cspan\u003ededicated electrical circuit\u003c\/span\u003e\u003cspan\u003e and must never be connected to a standard ring main or domestic plug socket.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eStandard Voltage:\u003c\/span\u003e\u003cspan\u003e 230V Single-Phase (UK).\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eLoad Calculation: Watts ÷ Volts = Amps\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e(Example: 6000W ÷ 230V = approx. 26 Amps)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Estimated Heater Output \u0026amp; Cable Sizing\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThese figures are for estimation only. Your electrician will provide the final specification in accordance with \u003c\/span\u003e\u003cspan\u003eBS 7671,\u003c\/span\u003e\u003cspan\u003e taking into account voltage drop and the installation environment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv dir=\"ltr\" align=\"left\"\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"117\"\u003e \u003ccol width=\"138\"\u003e \u003ccol width=\"152\"\u003e \u003ccol width=\"195\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHeater Power\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eApprox. Current\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypical Protection\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTypical Min. Cable Size*\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2.3 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e~10 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e1.5 mm² – 2.5 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e3.0 – 3.6 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e~13 – 16 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16 – 20 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e2.5 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e4.5 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e~20 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e32 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e4.0 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e~26 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e32 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e4.0 mm² – 6.0 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e8.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e~35 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e40 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6.0 mm² – 10.0 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e9.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e~40 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e45 – 50 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6.0 mm² – 10.0 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e10.5 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e~46 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e50 – 63 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e10.0 mm² – 16.0 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e12.0 kW\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e~52 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e63 Amps\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e16.0 mm²\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNote:\u003c\/span\u003e\u003cspan\u003e Cables running through thermal insulation or over long distances (e.g., to a garden room) will require a significantly larger cross-section to prevent overheating.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e3. Mandatory Technical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eHeat-Resistant Cabling (SiHF):\u003c\/span\u003e\u003cspan\u003e Standard PVC (Twin \u0026amp; Earth) cable must not be installed in the sauna cabin. The final connection to the heater terminals must use \u003c\/span\u003e\u003cspan\u003eHeat-Resistant Silicone Rubber Cable (SiHF)\u003c\/span\u003e\u003cspan\u003e rated for at least \u003c\/span\u003e\u003cspan\u003e170°C\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eRCD Protection:\u003c\/span\u003e\u003cspan\u003e The circuit must be protected by a \u003c\/span\u003e\u003cspan\u003e30mA RCD\/RCBO\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eIsolation:\u003c\/span\u003e\u003cspan\u003e A local, double-pole rotary isolator switch is required outside the sauna cabin.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eLoad Assessment:\u003c\/span\u003e\u003cspan\u003e For heaters \u003c\/span\u003e\u003cspan\u003e9.0 kW or higher\u003c\/span\u003e\u003cspan\u003e, the electrician must verify that the property’s main incoming fuse can accommodate the heater alongside existing high-load appliances.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cb id=\"docs-internal-guid-3517f57c-7fff-972f-3e92-c2aaceeb0af5\"\u003eWoodburning Heater Installation Guidelines\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e1. Electrical Supply Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile the primary heat source is wood, the sauna cabin requires a safe electrical supply for peripheral systems such as lighting, ventilation fans, or control sensors.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eLoad Type:\u003c\/span\u003e\u003cspan\u003e Low-load (Lighting\/Fans).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eCircuit:\u003c\/span\u003e\u003cspan\u003e Typically, a dedicated \u003c\/span\u003e\u003cspan\u003e13 Amp or 16 Amp\u003c\/span\u003e\u003cspan\u003e circuit is sufficient.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eVoltage:\u003c\/span\u003e\u003cspan\u003e 230V Single-Phase (UK).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003e2. Mandatory Technical Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEven without an electric heater, the cabin remains a \"Special Location\" due to extreme heat and humidity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eHeat-Resistant Cabling (SiHF):\u003c\/span\u003e\u003cspan\u003e Standard PVC cabling will melt or degrade inside a sauna cabin. Any wiring for internal lights or sensors must use \u003c\/span\u003e\u003cspan\u003eHeat-Resistant Silicone Rubber Cable (SiHF)\u003c\/span\u003e\u003cspan\u003e rated for at least \u003c\/span\u003e\u003cspan\u003e170°C\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eRCD Protection:\u003c\/span\u003e\u003cspan\u003e All electrical circuits serving the sauna must be protected by a \u003c\/span\u003e\u003cspan\u003e30mA RCD\/RCBO\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eIP Ratings:\u003c\/span\u003e\u003cspan\u003e All light fixtures, fans, or sensors installed inside the cabin must be rated at \u003c\/span\u003e\u003cspan\u003eIP65\u003c\/span\u003e\u003cspan\u003e or higher to prevent moisture ingress from steam.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eExternal Isolation:\u003c\/span\u003e\u003cspan\u003e A local, double-pole switch should be installed outside the cabin to allow for safe maintenance and emergency shut-off.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eRegulatory Compliance \u0026amp; Liability (Applicable to All)\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan\u003eAll electrical work must be carried out by a qualified electrician and comply with \u003cstrong\u003eBS 7671 (IET Wiring Regulations)\u003c\/strong\u003e. We accept no liability for issues arising from inadequate power supply, incorrect component selection, or non-compliant third-party wiring.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Hetki Electric Sauna is delivered to the UK as a fully pre-assembled, plug-and-play outdoor sauna and changing room unit, ensuring a fast, efficient installation with minimal disruption. Designed as an enhanced version of the classic Hetki Sauna, the Electric Sauna combines an authentic Finnish sauna room with a dedicated changing and relaxation space, arriving complete and ready to install.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnlike flat-pack sauna kits or on-site builds, this approach guarantees authentic Finnish craftsmanship, quicker setup, and long-term structural performance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eInstallation is managed by the Balance Recovery installation team, with clear responsibilities outlined below to ensure a smooth, compliant, and stress-free process.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1. Pre-Assembled \u0026amp; Plug-and-Play Benefits\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour Hetki Electric Sauna arrives fully assembled, with the structure, interior, and factory-fitted components completed to your specification. For electric configurations, all internal electrics are pre-installed at the factory, offering several advantages for UK homeowners and commercial clients:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eNo on-site construction or structural assembly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eReduced installation time and labour costs\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eConsistent Finnish craftsmanship and premium finish\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFaster route to first use, even for large-scale installations\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe plug-and-play model means all internal systems are ready for connection; however, the final electrical connection must be completed by a qualified electrician.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2. Access, Delivery \u0026amp; Lifting Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBefore delivery, we will confirm the exact placement location of your Hetki Electric Sauna. You are encouraged to share photos or videos of your site in advance so we can accurately assess access and lifting requirements.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eKey delivery considerations:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe Electric Sauna is typically delivered by a heavy goods vehicle\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYour site must be accessible by a truck and crane\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLifting is usually carried out using a crane integrated into the delivery truck\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIn more complex locations or longer lifting distances, an external crane may be required\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIn rare and highly challenging locations, specialist lifting solutions may be necessary\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf decking, paving, landscaping, or kerbstones are planned around the sauna, these should be installed only after the sauna has been positioned.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eClear and unobstructed access significantly reduces delivery time, cost, and installation risk — particularly important given the additional footprint of the Electric Sauna, which includes both sauna and changing room spaces.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e3. Ground \u0026amp; Foundation Requirements\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA correct foundation is essential for the performance, safety, and longevity of your Hetki Electric Sauna.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe foundation must be:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEven strong and stable\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCapable of supporting up to approximately 2,000 kg, including occupants\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDesigned to suit the soil and ground conditions of your site\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe strongly recommend having your site assessed by a qualified builder, architect, or structural engineer prior to installation. Dimensional drawings, floor plans, and foundation guidance are supplied as part of your purchase.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e4. Recommended Foundation Types\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eSuitable foundation options include:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eConcrete pad or slab\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eReinforced patio or hardstanding\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePaver blocks or garden slabs on a solid, compacted base\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eCrushed gravel base with structural support\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf installed on a patio or deck, it must be specifically engineered to support the full weight of the Electric Sauna, especially for frequent or commercial use.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eKey Foundation Guidelines\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eThe base should extend beyond the external dimensions of the sauna\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe sauna must not be installed directly on lawn, loose slabs, rubble, gravel, or bare ground\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eA 15–20 cm air gap beneath the sauna is required for ventilation and moisture control\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eReinforced pillar foundations are recommended at all four corners and beneath the door wall\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eBitumen roofing felt should be placed between timber and foundations to prevent moisture absorption\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIn colder conditions, we recommend 5–10 cm of ground frost insulation beneath the base to prevent frost movement and thermal bridging\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5. Drainage \u0026amp; Exterior Clearance\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHetki Electric Sauna models include:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eIntegrated water guttering\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eA floor drain that can be connected to a soakaway or drainage system\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDrain locations are clearly marked in the supplied dimensional drawings. Any drainage system must allow water to safely drain away from the sauna structure.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eFor durability and airflow:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAvoid placing the sauna too close to trees, bushes, or plants\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eLeave adequate clearance around the structure to allow airflow and drying\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e6. Electrical Supply – Customer Responsibility\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile the Electric Sauna arrives internally wired for electric heater configurations, the external electrical supply and final connection are the responsibility of the customer.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThis includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eProviding a suitable electrical feed to the sauna location\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEnsuring compliance with all UK electrical regulations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eEngaging a qualified, registered electrician to complete the final connection and certification\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e⚠ Balance Recovery does not carry out external electrical works, mains connections, or electrical certification. We strongly recommend consulting your electrician early to ensure everything is prepared ahead of installation day.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e7. Professional Installation by Balance Recovery\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOn installation day, the Balance Recovery installation team will:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003ePosition the Sauna using appropriate lifting equipment\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eLevel and secure it onto the prepared foundation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eComplete final checks and handover\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eElectrical connection and certification must be completed separately by your appointed electrician.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e1. Scope of Limited Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThese general limited warranty terms and conditions (hereinafter referred to as the “Warranty Terms”) are complied within all deliveries between Hetki Finland Oy Ltd (hereinafter referred to as the “Supplier”) and another party (hereinafter referred to as the “Customer” or “Customers”) for all products manufactured, sold, supplied and marketed by the Supplier (hereinafter referred to as the “Product” or “Products”), unless otherwise expressly agreed in writing.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Product is a Hetki outdoor sauna, an assembled, ready-made, small Finnish sauna cabin intended for outdoor use. The exact delivery content of the Product is defined in each specific order and delivery documents.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Warranty Terms shall be applied solely to the deliveries of the Product for private use to retail consumer Customers. By private use is meant deliveries to a household or leisure home of consumer Customers intended for a family or similar.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis limited warranty does not cover deliveries for public\/commercial use, and the warranty is void if the Product has been used for commercial applications. By public\/commercial use is meant deliveries of the Product for, inter alia, public and commercial activities, in hotels, camping, rental saunas and spas, leisure centres, gyms, apartment complexes, workplaces or similar.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Warranty Terms supersede all general terms and conditions used by the Customer in matters governed by these Warranty Terms.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e2. Limited Quality Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Supplier guarantees the quality and function of the Product during the warranty period and that the Product meets agreed specifications and is suitable for normal use.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Supplier shall provide a limited warranty against any potential manufacturing and material defects.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Supplier is not responsible for errors due to normal wear and tear or circumstances or events after delivery that are not due to the Supplier, such as installation errors or incorrect use or maintenance of the Product.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e3. Warranty Period\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp role=\"presentation\" dir=\"ltr\"\u003e\u003cstrong\u003eThe following warranty period is valid:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor the wooden log frame, a five (5) years warranty;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor the workmanship, a two (2) years warranty;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor the roof, floor, window, door, sauna benches, a two (2) years warranty;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor the electrical sauna heaters and control panels\/systems, wood-burning sauna heaters, pots and chimneys, a two (2) years warranty;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor the lights and electrical parts, a two (2) years warranty;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor the sound system and accessories, a one (1) year warranty;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor the other components, a one (1) year warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe warranty period begins when the Product has been delivered to the Customer.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e4. Correction of Errors\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Supplier has the right to determine whether a defective Product is to be repaired, replaced with a new Product, replaced partly with a part of the total Product (e.g. replacing a defective sauna heater with a new heater), or if the Customer will receive compensation corresponding to the purchase price prevailing at the time of purchase.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhen replacing a defective Product or a part of the total Product (e.g. a sauna heater), it is replaced free of charge with a new product or a part of a product of the same type and quality. If the Product or a part of it in question is no longer manufactured at the time of fault reporting, the Supplier has the right to supply a similar product or a part of it.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Customer shall be entitled to obtain a warranty on a replaced Product, or a part of the total Product, that is of the same duration as the original warranty.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf a defective Product is to be repaired, repair is usually performed at the Customer’s site, unless otherwise agreed.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe guaranteed heater will always be repaired if possible. Replacement of the heater is only possible in exceptional cases, and even then, only with the permission of the heater manufacturer’s technical customer service. The warranty service generally includes both labour and parts.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Supplier shall be under no obligation or deemed to be in default for any delay or failure in performance resulting from causes beyond its reasonable control (e.g. strikes, floods, earthquakes, epidemic, pandemic, etc.), including but not limited to delay in servicing due to non-availability of spare parts and\/or accessories.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e5. Customer’s Duty of Review and Complaint\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Customer must review the Products immediately after the Products have been delivered, by duly and properly inspecting the quantity, composition and quality of the Product upon receipt.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the event of transport damage or if something is missing from the bill of lading\/order, it must be reported directly to the transport carrier upon receipt of the Product. Visible defects or transport damage must be notified before the Product is installed.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Customer must notify the Supplier, or the Supplier’s authorised retailer where the Product was purchased, about defects or malfunctions of the Product within two (2) weeks after the Customer has discovered the error or should have discovered it.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComplaints must be made in writing, and they must include photographs and\/or video of the defect or malfunction.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIn the event of a defect in the Product, use of the Product must be stopped immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e6. Conditions and Limitations of Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty shall only be valid if the Product has been purchased from the Supplier or the Supplier’s authorised retailer. The Customer's purchase receipt of the Product is valid as proof of warranty.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty is subject to the conditions that the Product is placed and installed, used and maintained appropriately according to the Supplier’s instructions and recommendations and according to the instructions of the manufacturer(s) of the sauna heater and other main parts\/components of the Product.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Owner´s Manual, including the Supplier’s instructions and recommendations, is provided on the Supplier’s website (\u003c\/span\u003e\u003ca href=\"https:\/\/www.hetkisauna.com\/\"\u003e\u003cspan\u003ehttps:\/\/www.hetkisauna.com\/\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e) and upon the delivery of the Product.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe instructions for the sauna heater, which is included as part of the Product, are provided on the heater manufacturer's website and with delivery of the Product.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty applies only to original production defects, not errors that arise when changing the function or appearance of the goods. The warranty extends only to manufacturing and material defects and does not cover any damages resulting from mishandling of the Product by the Customer.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis warranty does not cover regular required maintenance of the Products, such as cleaning and staining or tightening of threaded rods and other maintenance referred to in the Owner´s Manual.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Customer shall waive the right to exercise the rights arising from the warranty if he:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHas failed to duly and properly inspect the quantity, composition and quality of the Product upon the receipt thereof, if a deficiency of the Product could have been detected in the course of a reasonable inspection;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHas failed to notify the Supplier or the Supplier’s official distributor or the transport carrier of a deficiency detected in the Product promptly;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eHas submitted false information in relation to the Product or an instance covered under warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe limited warranty does not apply to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamages (including scratches, marks, staining, etc.) or malfunctions caused by normal wear and tear;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamages or malfunctions caused by inappropriate installation or maintenance of the Product, its misuse, abuse, or use otherwise than intended, or negligence;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUnauthorised modifications and installations of altered, additional, supplementary or compensatory details incorrectly carried out by unqualified persons without specialist knowledge, and\/or improper use of those details;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eUnauthorised repair during the warranty period by persons other than the Supplier or a person authorised by the Supplier;\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eDamage, breakage or non-functioning resulting from unforeseeable circumstances (vandalism, fire, flooding, etc.), force majeure, or due to rodents, ants, etc., or if the Product has been exposed to excessive dampness, humidity, wind, corrosion (including but not limited to excessive corrosion by seaside), or other extreme environmental conditions.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe limited warranty only covers the replacement or repairs of defective parts of the Product and does not extend to other direct and\/or indirect expenses and\/or damage caused due to a defect or failure of the Product.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Supplier shall under no circumstances be held liable for consequential or indirect damages such as lost production, reduced sales, loss of operating profit, loss of contract or loss of user benefit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eUnder no circumstances shall the Supplier or its representatives, distributors and retailers be held liable for injury to any persons or damages to any properties.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Supplier is not liable for any damages or harm related to the purchase or use of products, services, resources, content, or any other transactions made in connection with any third-party purchase and\/or installation which are altered, additional, supplementary or compensatory to the Supplier’s original Product.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eComplaints, claims, concerns, or questions regarding third-party products and services should be directed to the concerned third-party. This limitation of liability includes, inter alia, any purchase and\/or installation of sauna heaters other than those which have been installed and delivered explicitly by the Supplier.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Customer should be aware and accept that wood, as the main material of the Product, is a natural living material which does not have the same properties or consistency as synthetic products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOver time, wood may mature, move, settle, crack or bend, its colour may weather and alter, and wood resin may occur. These are natural characteristics of wood and do not indicate that the Product is defective.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe warranty does not cover such changes in the Product due to the natural qualities of the materials used.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Customer should be aware and accept that apart from weathering and altering over time, the same colour shade may look somewhat different on different wooden materials and parts of the Product (e.g. walls, frames and boards, ceiling panels, floor, benches).\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e7. Changes to Warranty Terms and Products\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Supplier reserves the right, at its sole discretion, to update, change or replace any part of these Warranty Terms without notice by posting updates and changes on its website (\u003c\/span\u003e\u003ca href=\"https:\/\/www.hetkisauna.com\/\"\u003e\u003cspan\u003ehttps:\/\/www.hetkisauna.com\/\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e).\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e8. Validity\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThese Warranty Terms apply from 1.1.2021 until further notice.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e9. Governing Law\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAny dispute relating to these Warranty Terms and any separate agreements between the Supplier and the Customer is primarily addressed through negotiation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThese Warranty Terms and any separate agreements are governed and shall be construed in accordance with the laws of Finland.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Parties submit all their disputes to the exclusive jurisdiction of the District Court of Helsinki, Finland. The seat of arbitration shall be in Helsinki, Finland, and the language of the arbitration shall be Finnish.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eReturns and Refunds Policy for Made-to-Order Saunas\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe take pride in delivering high-quality, made-to-order saunas designed to meet your unique specifications. Because each sauna is individually crafted, our returns and refund policy reflects the bespoke nature of these products.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy Returns Are Limited for Made-to-Order Saunas\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEach sauna is custom-built according to specific customer requirements. As these items cannot be resold or restocked, we are unable to accept returns or offer refunds once the production process has begun.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease review all details of your order carefully before confirming, including dimensions, features, and finishes.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eOur Policy in Detail:\u003c\/span\u003e\u003cspan\u003e Customisation Acknowledgement: By placing an order, you acknowledge that your sauna is a bespoke product created to your specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eNon-Returnable Items:\u003c\/span\u003e\u003cspan\u003e Once production has commenced, cancellations, returns, or refunds are not permitted unless the product arrives defective or damaged.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eDamaged or Faulty Products:\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eIf your sauna arrives with visible damage or a manufacturing defect, please notify us within 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe will assess the issue and may provide a repair, replacement, or refund, depending on the circumstances.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOrder Review\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe strongly recommend verifying all measurements and customisation details before confirming your order.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eRight to Cancel (Before Fabrication): \u003c\/strong\u003e\u003cspan\u003eYou may cancel your order before fabrication begins, subject to an administrative fee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eRelevant Consumer Laws: \u003c\/strong\u003e\u003cspan\u003eThis policy is designed in accordance with UK consumer protection laws, including the Consumer Rights Act 2015. Products must be of satisfactory quality, fit for their intended purpose, and accurately described. If your sauna fails to meet these standards, we will take appropriate action to resolve the issue.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eConsumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eBespoke and made-to-order items are exempt from the standard 14-day cancellation period for online purchases. However, your rights remain protected if the product is faulty or does not conform to the agreed specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eContact Information\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or concerns about your order, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. We’re here to assist and ensure your satisfaction with our products.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hetki_Sauna_Left.pdf?v=1766577726\"\u003e\u003cspan\u003eHetki Sauna Left\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/Hetki_Sauna_Right.pdf?v=1766577725\"\u003e\u003cspan\u003eHetki Sauna Right\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/45aaab5d-374a-4dbe-843f-21203b5a9e65.filesusr.com\/ugd\/f6cf6f_a797ced365b3476ba0f1b88c8b387f60.pdf\"\u003e\u003cspan\u003eHetki Warranty Terms\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/45aaab5d-374a-4dbe-843f-21203b5a9e65.filesusr.com\/ugd\/f6cf6f_40f3daaa4d8e47b59c377722854ffcce.pdf\"\u003e\u003cspan\u003eHetki Owners Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Hetki","offers":[{"title":"Default Title","offer_id":56244470874444,"sku":null,"price":22999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/HETKI_SAUNA_1_2.png?v=1768287251"},{"product_id":"saunum-aircube-one-outdoor-sauna-5-seater","title":"Saunum AirCube One Outdoor Sauna 5 Seater","description":"\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eProduct Description\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 data-end=\"257\" data-start=\"191\"\u003e\u003cstrong\u003eSaunum AirCube One – A Stylish, Modern Sauna for Any Garden\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp data-end=\"710\" data-start=\"259\"\u003eThe Saunum AirCube One is a beautifully designed outdoor sauna that brings comfort, warmth, and relaxation straight to your garden. With its clean, modern shape and high-quality build, it fits perfectly beside a patio, pool, or quiet corner of your outdoor space. Strong materials and expert craftsmanship make it both long-lasting and luxurious, giving you a peaceful place to unwind after a busy day—or a great spot to enjoy with family and friends.\u003c\/p\u003e\n\u003cp data-end=\"800\" data-start=\"712\"\u003eThis sauna is practical, elegant, and designed to be the standout feature of any garden.\u003c\/p\u003e\n\u003ch2 data-end=\"846\" data-start=\"807\"\u003e\u003cstrong\u003eCustomise It To Match Your Style\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch3 data-end=\"909\" data-start=\"848\"\u003eExterior Colours – Black, Anthracite, or Light Grey\u003c\/h3\u003e\n\u003cp data-end=\"1023\" data-start=\"910\"\u003eChoose a colour that suits your home and garden. All three options keep the AirCube One looking sleek and modern.\u003c\/p\u003e\n\u003ch3 data-end=\"1073\" data-start=\"1025\"\u003eGlass Choices – Clear, Bronze, or Grey\u003c\/h3\u003e\n\u003cp data-end=\"1123\" data-start=\"1074\"\u003ePick the level of light and privacy you prefer:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-end=\"1157\" data-start=\"1126\"\u003e\n\u003cstrong data-end=\"1135\" data-start=\"1126\"\u003eClear\u003c\/strong\u003e for bright openness\u003c\/li\u003e\n\u003cli data-end=\"1196\" data-start=\"1160\"\u003e\n\u003cstrong data-end=\"1170\" data-start=\"1160\"\u003eBronze\u003c\/strong\u003e for a warm, gentle tint\u003c\/li\u003e\n\u003cli data-end=\"1246\" data-start=\"1199\"\u003e\n\u003cstrong data-end=\"1207\" data-start=\"1199\"\u003eGrey\u003c\/strong\u003e for a modern look with extra privacy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-end=\"1296\" data-start=\"1248\"\u003eInterior Woods – Alder or Thermo-Aspen\u003c\/h3\u003e\n\u003cp data-end=\"1487\" data-start=\"1297\"\u003eAlder wood comes as standard, offering a warm and comfortable feel.\u003cbr data-end=\"1367\" data-start=\"1364\"\u003eUpgrade to \u003cstrong data-end=\"1394\" data-start=\"1378\"\u003eThermo-Aspen\u003c\/strong\u003e for a tougher, premium wood that handles heat incredibly well and keeps its shape for years.\u003c\/p\u003e\n\u003ch3 data-end=\"1552\" data-start=\"1489\"\u003eBenches – I-Shaped or L-Shaped, Alder or Thermo-Aspen\u003c\/h3\u003e\n\u003cp data-end=\"1719\" data-start=\"1553\"\u003eChoose a classic straight bench or a more spacious L-shaped layout. Both can be made in either Alder or Thermo-Aspen, depending on the look and durability you prefer.\u003c\/p\u003e\n\u003ch2 data-end=\"1761\" data-start=\"1726\"\u003eLighting, Sound \u0026amp; Atmosphere\u003c\/h2\u003e\n\u003cp data-end=\"2034\" data-start=\"1763\"\u003eThe AirCube One includes indoor and outdoor LED lighting, helping you create the perfect mood whether it’s daytime or evening. Optional dimmable lights add a soft, cosy glow. You can also add Bluetooth speakers to enjoy music or relaxing sounds during your sauna session.\u003c\/p\u003e\n\u003ch2 data-end=\"2073\" data-start=\"2041\"\u003eBuilt with Smart Features\u003c\/h2\u003e\n\u003cp data-end=\"2296\" data-start=\"2075\"\u003eEvery detail is designed for comfort and ease—from the self-closing door with a solid oak and steel handle, to the insulated walls that keep heat inside efficiently. It’s simple to maintain, dependable, and built to last.\u003c\/p\u003e\n\u003ch2 data-end=\"2341\" data-start=\"2303\"\u003eMade for Your Personal Wellness\u003c\/h2\u003e\n\u003cp data-end=\"2574\" data-start=\"2343\"\u003eThe Saunum AirCube One is fully customisable so you can create a sauna that suits your taste and your outdoor space perfectly. Choose your colours, glass, wood type, and bench style to build the sauna that feels just right for you.\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eSpecification\u003c\/span\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eModel:\u003c\/strong\u003e\u003cspan\u003e AirCube One\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eExternal Dimensions:\u003c\/strong\u003e D2400 x W2800 x H2486 mm\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eCapacity:\u003c\/strong\u003e 4-5 Persons\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWeight:\u003c\/strong\u003e 1700 kg\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eExterior Cladding: \u003c\/strong\u003eThermo-Pine, Hidden Fixings\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eGlass:\u003c\/strong\u003e Double-Glazed, Tempered (Clear, Grey, Bronze)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eInsulation:\u003c\/strong\u003e Mineral Wool\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eRoof:\u003c\/strong\u003e Protan SE 1.2 mm (PVC), UV Resistant\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eLighting:\u003c\/strong\u003e 4 Interior LED Lights + Outdoor LED Lights\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eBench Type: \u003c\/strong\u003eI-Shaped (Alder or Thermo-Aspen, L-Shaped Optional)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eDoor: \u003c\/strong\u003eSelf-Closing, with Security Lock\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eVentilation: \u003c\/strong\u003eForced Ventilation\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eAudio System:\u003c\/strong\u003e Bluetooth Speakers (Optional)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eHeater Compatibility: \u003c\/strong\u003eSaunum Experience or Saunum Spa Session\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eElectrical Supply: \u003c\/strong\u003eRefer to Heater Installation Manuals (below)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cstrong\u003eWarranty:\u003c\/strong\u003e 2 Years\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eBuying Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cstrong\u003eThe Saunum Sauna Experience\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003eHow It Works\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSaunum is a world leader in sauna innovation, renowned for its patented air-blending technology that creates a perfectly balanced thermal environment. Because Saunum units are precision-engineered and arrive as significant, pre-assembled structures, we follow a rigorous professional process to ensure your investment is handled with the highest level of care.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Place Your Order \u0026amp; Site Assessment\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe invite you to schedule a \u003c\/span\u003e\u003cspan\u003epersonalised consultation\u003c\/span\u003e\u003cspan\u003e with our specialist team to discuss your project in detail. We recognise that a wellness installation of this calibre is a significant investment, and we are dedicated to providing the expert guidance and transparency you need to move forward with complete confidence.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDuring this stage, we review your selected model—from the \u003c\/span\u003e\u003cspan\u003eLeil\u003c\/span\u003e\u003cspan\u003e to the \u003c\/span\u003e\u003cspan\u003ePrimary\u003c\/span\u003e\u003cspan\u003e series—and perform an initial assessment of your property to ensure a seamless logistical path.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Bespoke Production\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOnce your specifications are finalised, your sauna enters the production phase.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eCraftsmanship:\u003c\/strong\u003e\u003cspan\u003e Every Saunum sauna is built to order, ensuring that the timber work and internal air-blending systems are integrated to factory standards.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eLead Times:\u003c\/strong\u003e\u003cspan\u003e Due to the bespoke nature and high level of customisation, the production lead time is \u003c\/span\u003e\u003cspan\u003e8–10 weeks\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eTotal Timeline:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eIncluding international transit and logistics coordination, you should expect a \u003c\/span\u003e\u003cspan\u003e10–12 week window\u003c\/span\u003e\u003cspan\u003e from order to arrival.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Delivery \u0026amp; Professional Logistics\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhile we offer \u003c\/span\u003e\u003cspan\u003ecomplimentary delivery to Mainland UK\u003c\/span\u003e\u003cspan\u003e, it is important to understand the distinction regarding \"Last Mile\" logistics.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePre-Assembled Nature:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eBecause Saunum saunas are delivered fully built, they require specialist handling.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLogistics Audit:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eWe consult with our specialist delivery partners prior to production to verify access.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLast Mile Requirements:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe final stage of delivery (from the kerbside to your specific location) often requires specialised equipment such as a HIAB or crane. As access requirements vary significantly from property to property, this \"last mile\" service is quoted and invoiced separately based on your specific site needs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Preparation Checklist (Pre-Delivery)\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eA successful installation relies on two critical pillars of preparation:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eThe Foundation:\u003c\/strong\u003e\u003cspan\u003e You must provide a solid, level foundation. This base must be engineered to support the combined weight of the structure and its maximum occupancy.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"2\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eExample:\u003c\/strong\u003e\u003cspan\u003e If your sauna weighs \u003c\/span\u003e\u003cspan\u003e1,600kg\u003c\/span\u003e\u003cspan\u003e and accommodates 4 people, your base should be rated to support \u003c\/span\u003e\u003cspan\u003e2,000kg – 2,200kg\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eElectrical Infrastructure:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eElectrical installation is the customer’s responsibility. \u003c\/span\u003e\u003cspan\u003eWe strongly recommend consulting a qualified electrician before placing your order.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"2\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cstrong\u003eResources:\u003c\/strong\u003e\u003cspan\u003e We will provide the specific Saunum wiring and heater manuals in advance so your electrician can ensure your property’s power supply is prepared for the specific load.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Delivery \u0026amp; Inspection\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOn your scheduled delivery day, your sauna arrives in its final, pre-assembled form.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSpecialist Equipment:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOur team will utilise the equipment identified during your site assessment (e.g., crane or heavy-duty forklift) to navigate your property's specific access requirements.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003eOnce the unit is positioned and unpacked, please inspect all components, including the glass facade and internal air-blending heater. To maintain your warranty eligibility, any discrepancies must be reported to our support team within \u003c\/span\u003e\u003cspan\u003e24 hours\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e6. Installation: The Plug-and-Play Advantage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOne of the primary benefits of a Saunum sauna is the \"Plug-and-Play\" design. Because the unit is pre-assembled, \u003c\/span\u003e\u003cspan\u003eno on-site sauna build construction\u003c\/span\u003e\u003cspan\u003e is required.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFinal Connection:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eInstallation consists primarily of your certified electrician connecting the unit to your pre-prepared power supply.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Warranty Validation \u0026amp; Handover\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eTo validate your manufacturer’s warranty and protect the integrity of the Nordic timber:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eWood Treatment:\u003c\/strong\u003e\u003cspan\u003e You must immediately treat the interior and exterior timber with a high-quality, suitable breathable\u003c\/span\u003e\u003cspan\u003e wood oil\u003c\/span\u003e\u003cspan\u003e. This is a mandatory step to protect against moisture and ensure long-term durability.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMechanical Check:\u003c\/strong\u003e\u003cspan\u003e Verify that doors, windows, and ventilation slats operate precisely.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eSystem Commissioning:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce the electrical connection is certified, run a full test cycle of the Saunum air-blending heater and any integrated LED systems to experience the unique Saunum climate.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Enjoy Your Sauna \u0026amp; Aftercare\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour Saunum is designed to provide a lifetime of superior wellness.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMaintenance:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003ePeriodically inspect the wood finish and electrical components. Proper maintenance ensures the patented air-blending system continues to perform at its peak for decades.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eOngoing Support:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eAs your dedicated reseller, we provide long-term assistance. Contact our team at any time for maintenance advice, replacement parts, or technical support.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eHeater Information\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe Saunum AirCube One Outdoor Sauna is compatible with two advanced heating systems:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eSaunum Experience Heater: \u003c\/strong\u003e\u003cspan\u003eA flexible solution with adjustable height, efficient air mixing, and smart control compatibility—ideal for everyday use.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eSaunum Spa Session Heater: \u003c\/strong\u003e\u003cspan\u003eA premium wall-mounted heater with concealed ducting and dual-level stone baskets, designed for longer-lasting heat and refined steam control.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003eBoth options integrate with Saunum Leil smart controls, including mobile and Wi-Fi functionality, giving you full control over temperature, timing, and sauna modes.\u003cbr\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eDelivery \u0026amp; Installation\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cstrong\u003eDelivery and Unloading Guide\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp\u003eAll Saunum products are custom-crafted to order in Estonia, the historic home of the traditional sauna. While we are pleased to offer complimentary delivery directly to your doorstep, please be advised that unloading and final positioning of the sauna are the customer's responsibility.\u003cbr\u003eBecause all Saunum saunas arrive fully assembled, they cannot be offloaded by hand. We highly recommend consulting our \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/saunum-experience-heater-installation-manual.pdf?v=1727782069\"\u003eInstallation Guide\u003c\/a\u003e prior to delivery to ensure your site is adequately prepared.\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003cmeta charset=\"utf-8\"\u003e \u003cstrong\u003eOffloading Options\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eDepending on your property's accessibility, you will need to arrange one of the following specialised offloading methods:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eForklift:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThis is the most cost-effective solution, provided your property has adequate space and suitable terrain to transport the sauna from the delivery truck to its final location.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eHIAB (Lorry Loader):\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eA highly practical and affordable option if the sauna needs to be lifted over roadside boundaries, such as fences or low walls.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eCrane:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThis service is necessary for more complex deliveries where the sauna's final destination is situated far from the road and is inaccessible to a forklift.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eWe can arrange the unloading for you, for an additional fee.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003eFoundation and Site Preparation Requirements\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eProper site preparation is essential to ensure the longevity and structural integrity of your sauna. Please ensure your chosen location meets the following criteria prior to delivery:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eLevel and Stable Base:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eThe foundation must be completely level and stable to safely support the weight of the sauna.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eFull Beam Support:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eEvery base beam beneath the sauna requires continuous, solid support underneath it.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cstrong\u003eMinimum Elevation:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eTo ensure proper airflow and prevent moisture damage, the sauna must be elevated at least \u003c\/span\u003e\u003cspan\u003e75 mm\u003c\/span\u003e\u003cspan\u003e above the surrounding ground. Please note that this elevation rule applies even if you are placing the sauna on a hardscape surface, such as a terrace or pavement.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003eOur Recommendations for a Perfect Base:\u003c\/strong\u003e We highly recommend placing the sauna on concrete blocks or concrete strip foundations set over compressed gravel. If you are installing over natural ground, laying a geotextile weed membrane underneath the sauna will effectively prevent grass and weeds from growing into the structure.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eNeed Assistance?\u003c\/strong\u003e\u003cspan\u003e If you are uncertain about site preparation or which offloading solution is most appropriate for your property, please contact us. Our team is happy to provide personalised advice and help you determine the best approach for a seamless delivery.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eReturn \u0026amp; Refund Policy\u003c\/span\u003e\u003c\/h5\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cstrong\u003eReturns and Refunds Policy for Made-to-Order Saunas\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe take pride in delivering high-quality, made-to-order saunas designed to meet your unique specifications. Because each sauna is individually crafted, our returns and refund policy reflects the bespoke nature of these products.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhy Returns Are Limited for Made-to-Order Saunas\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eEach sauna is custom-built according to specific customer requirements. As these items cannot be resold or restocked, we are unable to accept returns or offer refunds once the production process has begun.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease review all details of your order carefully before confirming, including dimensions, features, and finishes.\u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eOur Policy in Detail:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e Customisation Acknowledgement: \u003c\/strong\u003eBy placing an order, you acknowledge that your sauna is a bespoke product created to your specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eNon-Returnable Items:\u003c\/strong\u003e\u003cspan\u003e\u003cstrong\u003e \u003c\/strong\u003eOnce production has commenced, cancellations, returns, or refunds are not permitted unless the product arrives defective or damaged.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eDamaged or Faulty Products: \u003c\/strong\u003e\u003cspan\u003eIf your sauna arrives with visible damage or a manufacturing defect, please notify us within 48 hours of delivery.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe will assess the issue and may provide a repair, replacement, or refund, depending on the circumstances.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eOrder Review\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe strongly recommend verifying all measurements and customisation details before confirming your order.\u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eRight to Cancel (Before Fabrication): \u003c\/strong\u003e\u003cspan\u003eYou may cancel your order before fabrication begins, subject to an administrative fee.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eRelevant Consumer Laws: \u003c\/strong\u003e\u003cspan\u003eThis policy is designed in accordance with UK consumer protection laws, including the Consumer Rights Act 2015. Products must be of satisfactory quality, fit for their intended purpose, and accurately described. If your sauna fails to meet these standards, we will take appropriate action to resolve the issue.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cstrong\u003eConsumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013: \u003c\/strong\u003e\u003cspan\u003eBespoke and made-to-order items are exempt from the standard 14-day cancellation period for online purchases. However, your rights remain protected if the product is faulty or does not conform to the agreed specifications.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eContact Information\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you have any questions or concerns about your order, please contact us at \u003ca href=\"mailto:contact@balancerecovery.co.uk\"\u003econtact@balancerecovery.co.uk\u003c\/a\u003e. We’re here to assist and ensure your satisfaction with our products.\u003c\/span\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003ch5 dir=\"ltr\"\u003e\u003cspan\u003eResources\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/saunum-aircube-one-technical-drawings.pdf?v=1727777014\"\u003e\u003cspan\u003eSaunum AirCube One Technical Drawing\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/saunum-experience-heater-installation-manual.pdf?v=1727782069\"\u003e\u003cspan\u003eSaunum Experience Heater Installation Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/saunum-spa-session-heater-installation-manual.pdf?v=1727782070\"\u003e\u003cspan\u003eSaunum Spa Session Heater Installation Manual\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/saunum-outdoor-saunas-electrical-connections.pdf?v=1727782067\"\u003e\u003cspan\u003eSaunum Outdoor Saunas Electrical Connections\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/saunum-ready-made-saunas-catalogue.pdf?v=1727713979\"\u003e\u003cspan\u003eSaunum Ready Made Saunas Catalogue\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0706\/4086\/1448\/files\/saunum-company-presentation.pdf?v=1727713985\"\u003e\u003cspan\u003eSaunum Company Presentation\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Saunum","offers":[{"title":"Default Title","offer_id":56458116006220,"sku":null,"price":24999.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/files\/imgi_1_saunum-aircube-one-outdoor-sauna-outdoor_747x747_dd33f73a-a2f4-4492-a11e-b07bf1799561.jpg?v=1767963405"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0958\/9050\/6060\/collections\/5_a24acf95-8280-4e87-b6dd-e8846b3aa195.png?v=1762464578","url":"https:\/\/balancerecovery.co.uk\/collections\/20-000-25-000.oembed","provider":"Balance Recovery","version":"1.0","type":"link"}